VP of Operations - Commercial Roofing
New Haven, CT
$140k - $180k
Grab your career with both hands and make your dreams reality
What's in it for you?
Bonus
Equity scheme
Company Truck or Vehicle Allowance
Credit card
401k
Health Insurance
Company Phone and Computer
Company Story
Over 10 years, this contractor has gone from $0 and 4 staff to now generating $50m in annual sales with 80+ employees, and have opened offices in Miami, FL and Santa Monica, CA. Their vision is to create a culture of outstanding careers for their employees and world class service for their customers.
They have partnered with Private Equity and have a very ambitious 5-year plan to expand across the county and become a Top 5 Roofing Contractor. Their expansion plans are to grow 20-30% YoY.
They work on nationwide contracts with private clients and fortune 500 companies, such as Walmart and Sams Club, on projects ranging in value from $50k - $11m.
What they do
Their work is split between 70% re-roofing, 20% new construction, and 10% service and they have experience installing every type of commercial roof system; hot or cold, TPO, PVC, BUR, and also metal wall panels and facades.
What you will be doing
Report to and work closely with the President of the company
Oversee daily operations of the entire company across the US including: overseeing project management, scheduling, team building, resource allocation and procurement
Implement product management systems
Manage and monitor finances including; profitability, optimize schedule and labor, procurement, budget development
Manage progress in the field
Ensure safety and quality standards are met both in the field and office
Track operational performance, set KPI's, support training and development and work with recruitment to attract top talent
What you'll need
5+ years of operational leadership within commercial roofing
Ability to service enterprise level accounts
Experience leading multiple operational teams across office and field
Project management and CRM software experience
Able to be onsite in Connecticut and able to travel occasionally to other sites
Don't hesitate and APPLY NOW. Don't have a resume, no problem! Just contact me directly:
*******************************
Not quite right for you but know someone that would be an excellent fit? Refer a friend and if they are successfully placed, we pay you $1000!
$140k-180k yearly 5d ago
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Director, Business Development - Logistics & Manufacturing, East Region
Cushman & Wakefield Inc. 4.5
Regional director job in Hartford, CT
Job Title
Director, Business Development - Logistics & Manufacturing, East Region
We are seeking a proven, inspiring, and expert hands-on leader for C&W Services' Business Development organization. Reporting to the VP, Business Development - East Region, the Director of Business Development, Logistics and Manufacturing will be responsible for leading and executing the company's Logistics and Manufacturing business development growth strategy. As a member of the C&W Services Business Development team, this leader will partner with the Client Services VP, Logistics and Manufacturing, and other leaders to develop and implement plans to increase profitable revenue while expanding the company's client base across the Logistics and Manufacturing vertical markets. The ideal candidate will have experience leading growth initiatives in a facilities services, facilities management, or other relevant B2B services industry. This leader will be responsible for establishing the go-to-market strategy and will also play a key role in cultivating and converting business.
The VP of Business Development, Logistics and Manufacturing will partner closely with the VP, Client Services and the extended Client Services teams on targeted new business opportunities. The role will also partner closely with the Commercial Operations team to build, direct, and utilize a new sales model through the launch of an end-to-end revenue generation engine. This engine encompasses targeting & segmentation, digital marketing, prospecting, and competitive solutioning, including pricing. The Director of Business Development, Logistics and Manufacturing will leverage this new efficient model to expand pipeline, lower customer acquisition costs (CAC), and increase our win rates.
This leader will be comfortable working with data and digital tools to identify opportunities, track progress and drive scalable, repeatable, and reliable sales processes. He/she will also pursue cross-sell activities across the various Cushman & Wakefield service lines and collaborate with cross divisional leadership to build integrated buyer solutions within the Logistics and Manufacturing vertical markets.
This role requires a strategic thinker with the ability to think outside the box to identify new growth opportunities. He/she will be a strong leader with the ability to motivate and inspire others to achieve results.
Job Description
Develop and execute a comprehensive growth strategy that will increase revenue, market share, and profitability within the Logistics and Manufacturing vertical markets.
Annual achievement of growth and margin targets.
Provide guidance and mentorship of the extended teams to ensure mutual success.
Provide leadership and direction during times of change or crisis.
Establish strong data hygiene practices in Salesforce to ensure all activities are accurately recorded and up to date.
Maintain a robust and recurring sales pipeline to drive consistent success and support organizational growth.
Partner with our segmentation team to identify and assess new business opportunities, developing plans to deliver significant market share within the Logistics and Manufacturing vertical markets.
Create and deliver a method of constantly assessing the buyer journey to ensure our commitment to "reliable delivery".
Partner with Commercial Operations team to monitor and evaluate competitor activities, services, and products.
Maximize key relationships to create synergies, alliances, and opportunities.
Stay current on industry trends and best practices, sharing knowledge with the team and across the organization.
Utilize data and market trends to inform decision making and sales planning.
Develop relationships with key partners and customers, working to expand existing partnerships and identify new ones.
Serve as a thought leader within the organization and externally, championing growth and transformation.
Collaborate with all functions to ensure seamless execution of the strategic roadmap.
Active and detailed pipeline management ensuring compliance of data management.
Direct the preparation and delivery of sales presentation and proposals.
Leadership
An effective and collaborative leader with an appreciation for organizational behaviors.
Create a growth culture across the CWS organization.
The leader will reflect our values: We are ONE team. We embody a service mindset. We strive for better. We demonstrate grit.
Required Qualifications & Skills
Must have experience selling facility services within the manufacturing/logistics industry.
10+ years of experience in sales or business development with a proven track record of sustained success.
Facilities Services, Facilities Management or comparable B2B sales experience.
Proven track record of success in developing and executing growth strategy.
Experience guiding and collaborating with cross functional teams.
Excellent analytical skills and experience using data to inform decision-making.
Ability to execute multiple initiatives simultaneously.
Outstanding written and verbal communication and influencing skills.
Experience with CRM software.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $148,750.00 - $175,000.00
C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at ************** or email ***********************. Please refer to the job title and job location when you contact us.
INCO: "C&W Services"
$148.8k-175k yearly 4d ago
VP Liability Underwriting Officer
Zurich Na 4.8
Regional director job in Rocky Hill, CT
128865
Zurich North America is currently looking for an experienced VP Liability Underwriting Officer. This position reports to the VP Casualty Lines, Underwriting Officer and our preference is for the individual to be located in any of our offices in the United States on a hybrid basis.
The VP Liability Underwriting Officer is a key role responsible for guiding Zurich North America's liability underwriting strategy and execution. This role leads a team of underwriters and is responsible for setting, maintaining, and evolving underwriting standards, guidelines, appetite, and authority levels. The role ensures disciplined underwriting practices and drives portfolio strategy and performance management.
This leader will apply deep liability expertise to develop and implement strategies for our Commercial General Liability and Excess portfolio. Working closely with Global colleagues and Business Unit Heads of Underwriting, this leader will deliver actionable insights, technical underwriting strategies, and pricing approaches that support financial objectives and strengthen portfolio quality.
We are seeking a results-oriented professional with strong influencing skills and the ability to translate data and market trends into clear, executable plans. This leader will be proactive and solutions-oriented, driving modernization of underwriting capabilities through transformation initiatives. They will balance strategic vision with practical execution to deliver measurable impact across the organization.
Key Accountabilities:
+ Shape portfolio performance by defining strategies, identify trends, support pricing adequacy, and drive profitability frameworks
+ Lead the delivery of underwriting direction to enable successful Commercial GL and Excessunderwriting to achieve financial objectives in North America.
+ Drive profitable growth by providing business unit support for developing, implementing and monitoring business unit portfolio strategies.
+ Develop, negotiate and implement strategic operational plans aligned with BU goals; provide input to Commercial GL and Excess underwriting strategies for all North American portfolios with Commercial GL and Excess exposures.
+ Anticipate and assess long-term opportunities and risks associated with external market shifts, looking forward 5+ years.
+ Determine emerging issues relevant to current and future needs and ensure strategies, programs, processes incorporate these insights.
+ Ensure governance and alignment of policy, procedures and operating standards is completed for area of responsibility.
+ Optimize resource allocation and champion products, projects, investments in Commercial GL and Excess that meet business unit needs.
+ Evaluate underwriting activities to identify strategic risks and compliance issues.
+ Lead risk assessment for their area of responsibility and escalate potential issues to higher management.
+ Drives consistency and enhance underwriting standards across the Commercial GL and Excess Lines of Business to maintain or improve underwriting performance.
+ Promote a rigorous underwriting process and procedure monitoring system.
+ Provide effective leadership and management of Underwriting people resources: pursuing active talent management, driving capability development and creating a high-performance culture.
+ Oversees framework for underwriting decisions e.g. authority grants, referrals, technical underwriting reviews.
+ Guide design and implementation of rating and pricing tools and methodologies.
+ Provides strategic underwriting insight for tools development and modernization.
+ Develop and maintains strategic partnerships both internally and externally to advance business objectives.
+ Leads LoB underwriting strategy for product development in collaboration with business units and the Product Management.
+ Drive standardization and simplification of products, processes and tools across the LoB.
+ Identify Commercial GL and Excess training opportunities and assists with facilitation of Commercial GL and Excess training framework.
+ Oversees underwriting engagement with industry and regulatory bodies.
Basic Qualifications:
+ Bachelors Degree and 10 or more years of experience in the Operations area AND
+ Experience working globally or internationally with underwriting partners
+ Supervisory or management experience
PreferredQualifications:
+ CPCU
+ Technical knowledge and multi-level leadership skills reflective of a practitioner who has been operating at a senior underwriting level or manager role
+ Track record of fostering business improvement and delivering change in a complex insurance environment
Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply-your unique background matters to us.The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $197,800.00 - $324,000.00, with short-term incentive bonus eligibility set at 25%.
We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here .]
**Why Zurich?**
At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment-so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500.
Join us for a brighter future-for yourself and our customers.
Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.
Zurich complies with 18 U.S. Code § 1033.
**Please note:** Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.
Location(s): AM - Rocky Hill, AM - Atlanta, AM - Boston, AM - Chicago, AM - Dallas, AM - Houston, AM - Los Angeles, AM - New York, AM - Overland Park, AM - Philadelphia, AM - San Francisco, AM - Schaumburg
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No
Linkedin Recruiter Tag: #LI-AK1 #LI-EXECUTIVE #LI-HYBRID
EOE Disability / Veterans
$197.8k-324k yearly 8d ago
Regional Sales Manager - Siding & Metals
Associated Materials Innovations 4.3
Regional director job in Hartford, CT
Regional Sales Manager - Siding, Cladding & Metals - Territory coverage is the Northeast US. Ideally, the candidate will be located in Albany NY, Boston MA or Hartford CT.
Please note - this is an independent contributor role.
Since 2022, Associated Materials has been undergoing a transformation to maximize our potential through investments in people, operations, and brands.
If you want to be part of a company where your ideas and input are more than just encouraged--they are valued--this is the place for you. At Associated Materials, your contributions will provide an immediate and lasting impact, helping us achieve what is possible.
POSITION SUMMARY:
This sales position at AM Innovations is responsible for profitable sales of multiple brands of AM Innovations siding/cladding/metals to distribution, national accounts, and pro-dealers within a defined territory.
The Regional Sales Manager is an independent contributor role responsible for increasing market penetration and market share in the territory, building, and managing customer relationships, and enhancing the customer experience by providing exceptional service and support.
This is a remote position, working from a home office, with heavy travel.
KEY ACCOUNTABILITIES:
Meet or exceed company expectations for profitable growth in sales and gains in market share.
Deliver a high quality of work respective to territory and customer relationship management, ensuring sufficient contact to continually strengthen the supplier-customer relationship.
Deliver exceptional service to and support of existing customers including product feature/benefit training, competitor product training, marketing support, technical and installation support, development of promotional incentives, and timely resolution of customer concerns/problems.
Develop and maintain expertise in competitive pricing in the market and ensure that all customers in the territory are competitively priced for similar products.
Utilize technology to effectively communicate with the customers in the territory.
Utilize technology to ensure sufficient customer contact.
Demonstrate proficiency with Microsoft Office applications.
Demonstrate excellence in delivering effective visual and verbal presentations.
Maintain detailed customer data files including updated program agreements and pricing.
Pursue and submit weekly report of sales growth progress in the territory to Regional VP Direct Sales.
Continually strive to achieve a higher percentage of the customers overall spend (SOW) in product categories manufactured by AM INNOVATIONS.
REQUIRED EDUCATION, EXPERIENCE & SKILLS:
5 + years of successful sales performance in the building materials industry -- successful track record in the wholesale sales of siding/cladding/metals is preferred.
Demonstrated sales ability in closing prospective accounts and developing new business.
Experience with a CRM, preferably Salesforce
Demonstrated proficiency and success in building a sales territory.
Bachelor's degree preferred.
Willing to travel up to 70% of the week.
Benefits:
Employees (and their eligible family members) are eligible for medical, dental, vision, life and disability insurance. Employees are also eligible to participate in our company's 401(k) plan that provides matching contributions. Please note, benefits may vary for those working at a Union facility.
We offer annual vacation pay and paid holidays throughout the calendar year.
The New Years Eve Holiday may be observed in current or subsequent year depending on the day it falls.
Individual departments or functions that need to deviate from the above schedule due to operating requirements will do so on an as needed basis.
Employees who are subject to a Collective Bargaining Agreement will follow the holiday schedule provided in the CBA.
Other Compensation may include, but is not limited to, bonuses, commissions, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale. Position dependent.
The stated benefits are for full-time positions working 30+ hours a week. Part-time positions may be eligible for limited benefits.
A collaborative environment with idea-sharing, learning, and curiosity.
Training and mentoring.
Opportunities for growth within the company.
Associated Materials is a leader in exterior building products for residential and commercial remodeling and new construction markets. We produce vinyl windows, vinyl and composite siding and accessories, and metal building products--and distribute other essential building products to ensure customers find everything they need for their exterior.
Headquartered in Cuyahoga Falls, Ohio, more than 4,000 associates across North America support Associated Materials. We operate 11 manufacturing facilities across the United States and Canada. Through our unique combination of award-winning products, manufacturing and distribution operations, installation solutions, and support services, the opportunities at Associated Materials are endless!
Associated Materials ... Building Products Better
Associated Materials, LLC. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. We also make reasonable accommodations for disabled employees as required by law.
$48k-98k yearly est. 1d ago
U.S. Private Bank - Private Banker - VP
U.S. Bankruptcy Court-District of Ct
Regional director job in Danbury, CT
We are actively looking for exceptionally talented individuals who are collaborative, confident and motivated to provide a first-class experience to clients within J.P. Morgan's U.S. Private Bank. If you have an entrepreneurial mindset and are looking to constantly challenge yourself, J.P. Morgan is the place for you. You will be working alongside a team of talented colleagues from other markets, businesses and functions to provide you with the opportunity to take your career to the next level.
As a Private Banker in the U.S. Private Bank, you are responsible for advising families on building, preserving and managing their wealth. You will use your knowledge of investments, financial planning, credit and banking to both advise current clients on all aspects of their balance sheet and generate new client acquisition. You will be part of a local team and supported by an institutional platform that has the resources, specialists and intellectual capital to help you advise clients on achieving their desired goals.
Job Responsibilities
Manage and maintain relationships with clients by earning trust, thoroughly understanding client needs, providing targeted advice, developing thoughtful solutions and delivering an exceptional client experience
Generate business results and acquire new assets, both from existing client base and new client acquisition
Advise clients on their overall balance sheet, including asset allocation, investment management, wealth planning, credit and banking needs
Partner with internal specialists to provide interdisciplinary expertise to clients when needed
Connect your clients across all lines of business of J.P. Morgan Chase & Co.
Ensure that proposed solutions fulfill clients' needs and objectives in the short, medium and long term through a holistic goals based planning approach
Strictly adhere to all risk and control policies, regulatory guidelines and security measures
Required Qualifications, Capabilities, and Skills
Six plus years of work experience in Private Banking or Financial Services
Bachelor's Degree required
Series 7, 66 and Insurance licenses required for position; unlicensed candidates considered, but required to obtain licenses within 90 days of start date
Proven sales success and strong business acumen
Strong community presence with an established network
Experience or demonstrated understanding of investments, wealth planning, credit and banking concepts
Focuses on the client experience and works tirelessly on the client's behalf
Preferred Qualifications, Capabilities, and Skills
MBA, JD, CFA, or CFP preferred
Proactive, takes initiative, and uses critical thinking to solve problems
Dynamic and credible professional who communicates with clarity and has exceptional presentation skills
Demonstrates strong organizational skills and applies a disciplined and organized approach throughout their business
Experience with and in-depth knowledge of the equity and fixed income markets and alternative investments, including Hedge Funds, Private Equity and Real Estate
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
#J-18808-Ljbffr
$142k-213k yearly est. 1d ago
Director of Operations (Compliance)
Glocap Search 4.3
Regional director job in Fairfield, CT
Our client is a real estate firm focused on private debt and equity investments. They are seeking a Director of Operations to support non-investment related functions of the business, including but not limited to compliance oversight, employee support, vendor management, and office operations.
Responsibilities:
Firm Operations
Own day-to-day operational management of the firm across all non-investment functions
Act as the primary internal point of contact for employees on operational, compliance, and firm matters
Partner closely with senior leadership to build, refine, and document scalable processes and procedures
Support firm growth while maintaining an efficient, lean operating structure
Compliance Oversight
Serve as the firm's internal compliance lead and coordinator
Manage relationships with external legal and compliance providers
Oversee regulatory filings, certifications, and ongoing compliance obligations
Maintain compliance systems, policies, and employee attestations
Ensure the firm meets regulatory requirements while keeping the program practical and efficient
People Operations & HR
Manage employee onboarding and offboarding processes
Coordinate HR administration, benefits, and employee documentation
Serve as a trusted operational resource for team members across both offices
Vendor & Office Management
Act as the primary liaison for third-party vendors (legal, compliance, technology, benefits, office services)
Coordinate vendor diligence, contracts, and renewals
Oversee office operations for the two locations
Ensure smooth office functionality without requiring a full-time in-office presence
Qualifications:
8+ years of experience in operations, compliance, or firm management within real estate investing, private equity, private credit, hedge funds, or related investment platforms
Experience supporting compliance programs and working with external compliance and legal providers
Strong understanding of operational infrastructure at small-to-mid-sized investment firms
Comfortable operating in a hands-on, entrepreneurial environment
Highly organized, proactive, and able to manage competing priorities with minimal oversight
Strong communication skills and ability to interface with senior leadership, employees, and external partners
$105k-178k yearly est. 5d ago
Director of Revenue Cycle Management
Archway Dental Partners
Regional director job in Danbury, CT
Archway Dental Partners is a forward-thinking dental support organization (DSO) that empowers high-performing dental practices through operational support, technology, and strategic leadership. We are committed to improving patient access, care quality, and provider success through scalable, efficient, and compliant infrastructure.
Position Summary
The Director of Revenue Cycle Management (RCM) is responsible for the strategic leadership and oversight of the entire revenue cycle process across all supported practices in the Archway Dental Partners network. This role is charged with building, optimizing, and scaling an RCM infrastructure that ensures timely, accurate, and compliant revenue capture-from patient intake and insurance verification to claims processing, collections, and accounts receivable management.
The ideal candidate is a results-oriented leader with deep experience in dental or healthcare RCM, strong operational acumen, and the ability to drive continuous improvement in a growing, multi-state organization.
Key Responsibilities
Leadership & Strategy
Provide executive-level leadership over all revenue cycle functions, including eligibility verification, patient billing, claims management, collections, and payment posting.
Design and implement a scalable RCM strategy aligned with Archway's growth objectives and partnership model.
Foster a culture of accountability, transparency, and service excellence within the RCM organization. Mentor and develop team members to build a scalable leadership bench for future growth
Build, develop, and lead a high-performing RCM team (managers, billing specialists, AR follow-up teams, etc.).
Serve as a strategic advisor to executive leadership on RCM performance, risks, and opportunities.
Operational Oversight
Establish and manage RCM performance dashboards with clear accountability for key metrics (e.g., DSO < 30 days, >98% clean claims rate, >98% net collection rate,
Drive performance across key RCM metrics: Days Sales Outstanding (DSO), clean claims rate, net collection rate, denial rate, and aging AR.
Standardize workflows, SOPs, and KPI reporting across all supported practices.
Implement best-in-class billing practices and technology solutions to support efficiency and accuracy.
Oversee payer relationships and escalated claim issues, including contract compliance and reimbursement challenges.
Integration & Systems
Lead RCM onboarding and integration for new dental practices joining the Archway network.
Oversee use and optimization of dental practice management systems and ensure data integrity.
Partner with Operations, FP&A, and Finance to ensure alignment between RCM performance, revenue forecasting, and cash flow management. Collaborate with practice operations leaders to strengthen front-end revenue processes (eligibility, pre-authorizations, point-of-service collections).
Collaborate with IT, operations, and finance teams on system enhancements and automation opportunities.
Compliance & Training
Ensure compliance with HIPAA, federal/state billing regulations, and payer-specific requirements.
Maintain up-to-date knowledge of dental coding (CDT), billing standards, and regulatory changes.
Develop and execute training programs for internal RCM staff and front office teams at supported practices.
Qualifications
Bachelor's degree required; MBA, MHA, or related advanced degree strongly preferred.
Experience supporting a private-equity portfolio company or growth-stage healthcare organization preferred. Support diligence and post-close integration for acquired practices, ensuring seamless alignment to Archway's RCM standards.
8-10+ years of progressive experience in revenue cycle management, with at least 3 years in a director-level leadership role.
Prior experience in a DSO, MSO, or multi-site healthcare environment is highly preferred.
Deep knowledge of dental billing, coding, insurance policies, and payer dynamics.
Proven track record of improving financial outcomes through operational RCM improvements.
Excellent leadership, analytical, and cross-functional communication skills.
Strong experience with dental PM/EHR systems and reporting tools.
Why Archway?
Opportunity to shape the RCM infrastructure of a fast-growing, PE-backed DSO
Collaborative, mission-driven leadership team
Competitive compensation, bonus potential, and benefits package
Professional growth in a national organization scaling for the future of dentistry
$120k-222k yearly est. 1d ago
Regional Director of Operations - Multi-Site Childcare (CT & NY)
Magical Beginnings Learning Centers
Regional director job in Wilton Center, CT
Type: Full-Time | Hybrid / Field-Based
Industry: Early Childhood Education | Childcare | Preschool
Magical Beginnings is hiring a RegionalDirector of Operations to lead a portfolio of licensed childcare and preschool programs across Connecticut and New York.
This is a senior, hands-on leadership role for an experienced Early Childhood Education (ECE) leader with proven multi-site operations experience. You will partner closely with School Directors and executive leadership to drive consistency, compliance, enrollment stability, and strong school culture across the region.
This role is not designed for general retail or hospitality leaders. We are seeking someone who understands the realities of regulated early learning environments and knows how to lead people through complexity with clarity and care.
What You'll Do
Multi-Site Leadership & Culture
Lead, coach, and support School Directors across multiple childcare and preschool locations
Set clear expectations while fostering trust, accountability, and professional growth
Serve as a visible, steady leader during both stable and challenging moments
Operations & Licensing Compliance
Ensure compliance with Connecticut and New York childcare licensing regulations
Prepare schools for inspections, audits, and regulatory visits
Identify risk early and lead corrective action with confidence and follow-through
Enrollment, Financial & Operational Health
Partner with Directors on staffing models, enrollment goals, and budget oversight
Monitor KPIs, labor, and performance trends across the region
Balance operational discipline with quality programming and staff support
Growth & Continuity
Support new school openings, acquisitions, and operational launches
Step in as interim leadership when needed to maintain stability and continuity
Ensure consistency of care, leadership, and standards across all schools
What This Role Is
Not
Not a desk-only or remote-only position - school presence matters
Not a micromanagement role - Directors are empowered leaders
Not a crisis-only position - this role is proactive and preventative
Not a compliance-only role - people leadership is essential
Not a fit for leaders without early childhood education experience
What We're Looking For
5+ years of leadership experience in Early Childhood Education (ECE)
3+ years leading multi-site childcare or preschool operations
Strong working knowledge of childcare licensing and regulatory environments
Proven ability to lead leaders, manage performance, and drive consistency
Calm, steady leadership style with the ability to hold accountability
Willingness to travel regularly across CT and NY schools
Why This Role Matters
Our RegionalDirectors play a critical role in shaping the quality, stability, and culture of our schools. This position offers real influence, executive partnership, and the opportunity to make a lasting impact across a growing region.
If you're an ECE leader who believes strong operations and strong relationships go hand in hand, we'd love to connect.
$94k-147k yearly est. 2d ago
Investment Operations Director - Lead Wealth Ops
Massmutual 4.3
Regional director job in Springfield, MA
A leading financial services firm in Springfield, MA, is seeking an Investment Operations Director to oversee a team in a dynamic environment. The ideal candidate will possess significant experience in financial services, strong communication skills, and leadership qualities necessary for driving strategic initiatives. This role includes managing compliance standards and continuous improvements in a collaborative atmosphere.
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$105k-142k yearly est. 5d ago
Chief of Staff (Office of Lieutenant Governor)
Chamber of Commerce of Eastern Connecticut 4.3
Regional director job in Hartford, CT
The State of Connecticut, Office of the Lieutenant Governor, is seeking to hire the Chief of Staff to the Lt. Governor (Executive Office Administrative Aide 1) to serve as the primary strategic advisor and senior aide, responsible for managing the Lieutenant Governor's office operations, coordinating policy initiatives, and overseeing communication and stakeholder relations. This role requires a seasoned leader with exceptional organizational and interpersonal skills to support the Lieutenant Governor in fulfilling her duties and advancing her agenda effectively.
APPOINTMENT
Appointed by the Governor in accordance with the provisions of Sections 3-1 and 5-198 (10) and (18) of the Connecticut General Statutes.
This is an appointed role and will be open until it is filled.
THE ROLE
The selected incumbent will possess:
Experience in senior government or executive roles (e.g., Chief of Staff, Senior Advisor, Legislative Director).
Strong knowledge of state government operations, legislative processes, and public policy.
Excellent leadership, communication, and interpersonal skills.
Experience managing complex projects and multiple priorities under tight deadlines.
Acumen and discretion in handling sensitive and confidential information.
A bachelor's degree.
KEY RESPONSIBILITIES
Strategic Leadership: Act as the principal advisor to the Lieutenant Governor on policy, strategy, and operational matters.
Office Management: Oversee daily operations of the Lieutenant Governor's office, including staff supervision, budget management, and administrative functions.
Policy Coordination: Lead the development, implementation, and tracking of legislative and policy initiatives aligned with the Governor and Lieutenant Governor's priorities.
Communication: Manage internal and external communications, including press relations, speeches, and messaging strategy.
Stakeholder Engagement: Cultivate and maintain strong relationships with government officials, community leaders, advocacy groups, non-profits, businesses, and the public.
Crisis Management: Provide guidance and rapid response to emerging issues and challenges impacting the State.
Scheduling and Protocol: Oversee the Lieutenant Governor's calendar, official events, and travel arrangements, ensuring adherence to protocol and all ethical standards.
Team Development: Mentor and manage staff to foster a high-performing, collaborative, and cohesive team environment.
POSITION HIGHLIGHTS
Full-time
First shift
Location: Hartford, CT
Hybrid position (telework and in office)
Job Function : Administrative, Development, General
#J-18808-Ljbffr
Job Title: Regional Operations Manager
Department: Operations
Optify Search is partnered with a high-growth DSO in the search for an experienced and results-driven Regional Operations Manager to oversee the performance, growth, and operational excellence of dental practices across a defined region. This role is responsible for leading regional teams, driving operational efficiency, and supporting practice-level leadership to deliver outstanding patient care and business results. The position reports directly to the Director and VP of Operations.
Key Responsibilities:
- Oversee the day-to-day operations across a portfolio of dental practices within the New England region
- Partner with practice managers and clinical teams to drive performance, patient satisfaction, and compliance
- Analyze financial and operational data to identify opportunities for improvement
- Implement best practices to enhance efficiency, patient experience, and team engagement - Support the integration of newly acquired practices, ensuring smooth transitions
- Collaborate with internal teams including HR, marketing, compliance, and clinical operations
- Provide coaching and leadership to regional teams, ensuring alignment with company goals
- Ensure compliance with regulatory standards and internal policies
Qualifications:
- Bachelor's degree in Business, Healthcare Administration, or a related field; MBA or MHA preferred
- 5-8 years of multi-site operations management experience, ideally in dental or healthcare services
- Strong leadership and team management skills
- Excellent analytical, communication, and problem-solving abilities
- Willingness to travel regularly within the assigned region
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
The strategic advisor to the Treasurer is a trusted strategic advisor and operational leader responsible for driving the execution of the Treasury organization's priorities across global liquidity, capital structure, enterprise procurement, risk management and financial strategy. Acting as the Treasurer's right hand the advisor ensures alignment between the Treasury function and the company's enterprise financial objectives, while enhancing efficiency, decision making and cross functional collaboration.
This role is ideal for a highly analytical organized and discreet professional with a deep understanding of corporate finance and treasury operations as well as strong leadership communication and project management skills.
Responsibilities
Partner with the treasurer to develop, articulate and execute the strategic agenda for the treasury organization
Serve as a thought partner on capital allocation, financing strategy cash optimization and risk management initiatives
Support the Treasurer in preparing materials for the CEO, CFO, Board of Directors, rating agencies and external stakeholders
Lead and coordinate major treasury initiatives
Oversee planning, budgeting and performance tracking for the treasury team
Manage cross functional initiatives involving treasury corporate finance tax, accounting and investor relations
Act as the central coordination point for the treasurer's office ensuring clear communication, accountability and follow through across projects and teams
Draft presentations and talking points for internal and external audiences
Represent the treasurer in meetings and working groups as needed
Foster a high-performance collaborative and inclusive culture within the treasury function
Support leadership development, talent planning and onboarding for treasury team members
Qualifications
BS in finance, accounting or business-related field
10+ years of progressive experience in corporate finance, treasury, investment banking or management consulting
Proven track record of leading complex cross functional projects in a large global organization
Strategic analytical and financial modeling skills
Executive presence and ability to work effectively with C suite and board members
Superior written and verbal communication skills
Strong organizational and project management skills
Thrives in a fast paced environment
Pay Range
The typical pay range for this role is:
$131,500.00 - $303,195.00
This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 01/16/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
#J-18808-Ljbffr
$131.5k-303.2k yearly 1d ago
Driver - Van Northeast Regional Fleet
Roehl Transport 4.6
Regional director job in Bristol, CT
**Get Roehl's Dynamic Pay Plan in our Van Northeast Regional Fleet Truck Driver Job with Gold Zone Pay!**
As a Van Northeast Regional Fleet driver, you'll haul largely no-touch freight in the Northeast.
You'll pick up and deliver to many of the same customers.
You will get home on the weekends - typically for 48 hours.
You'll likely get a choice of when to leave the house to return to work - either get home on a Friday and leave on a Sunday or get home on Saturday and launch on Monday.
We strive to get you home with a load so you'll know well in advance where you're going when you head back out.
You can add to your income as a Driver Trainer (*********************************************************************** ({$DriverTrainerPay$}) or referring other drivers to Roehl (************************************************************* , and we pay you for services many other companies overlook.
**Where will I drive?**
The Van Northeast Regional Fleet operates in fourteen states: Maine, Vermont, New Hampshire, Massachusetts, Connecticut, Rhode Island, New York, New Jersey, Delaware, Pennsylvania, Maryland, Virginia, West Virginia, and Ohio.
**What is the Gold Zone?**
The **Gold Zone** is an area where you'll earn additional cents per mile on top of the Dynamic Pay Plan mileage rates.
When you drive through the states of New Jersey, Connecticut, Massachusetts and Rhode Island and portions of other states such as New York (the southeast section including the cities of Utica and Albany), Pennsylvania (east of I-81), Vermont (South of Highway 9), New Hampshire (south of Manchester), and Maryland (the northern portion, including Baltimore), you'll earn another 4 cents per mile.
About 50% of your miles will be in the **Gold Zone** .
Roehl has locations, including major terminals, drop yards and offices in the following areas:
Westfield Drop Yard
160 Falcon Dr
Westfield, MA 01085
Directions to Roehl's Westfield, MA location (*************************************************************************************************************************************************************************************************
Mechanicsburg Drop Yard.
6383 Brockbill Blvd.
Mechanicsburg, PA 17055
Directions to Roehl's Mechanicsburg, PA location (**************************************
Bensalem Drop Yard
2950 State Road
Bensalem, PA 19020
Directions to Roehl's Bensalem, PA location (**************************************
Wage: $1120 - $1500 per week
Benefits: Health Insurance, Dental Insurance, Long-Term Disability (LTD), Life Insurance: Basic & Supplemental, Short-Term Income Protection, Flexible Spending Accounts (FSAs), 401(k) & Profit-sharing Contributions, Vacation, Holidays, Voluntary Benefits
**Driver - Van Northeast Regional Fleet**
**US - CT - Bristol**
Roehl Transport is an Affirmative Action Equal Opportunity Employer including disability/veteran.
$1.1k-1.5k weekly 2d ago
Regional Vice President (Western Connecticut Area)
Winncompanies 4.0
Regional director job in Hartford, CT
WinnCompanies is looking for a Regional Vice President to join our team in the Western Connecticut area. In this role, you will manage the operations of a multi-family portfolio for a variety of owned and fee managed assets, possibly in multiple states. You will be responsible for maintaining strong client relations throughout the portfolio. As a Regional Vice President, you will supervise site and corporate employees including: Regional Property Managers, Senior Property Managers, and other support staff. You will act as a member of the company's Leadership Committee which assists the Executive Committee in providing strategic direction to and oversight of the management company's activities.
The salary range for this role is $140,000-150,000 annually dependent on experience.
Responsibilities
Provide leadership in advancing the organization's mission and strategy and in achieving the annual goals and objectives of both the company and properties in the RVP's portfolio.
Deliver exceptional results in line with Winn standards and advances the culture of operational excellence.
Manage interdepartmental relationships to effectively utilize and leverage resources.
Maintain positive working relationships with owners, lenders, investors and government agencies.
Direct and/or participate in various committees to develop and recommend solutions and/or programs to address company and industry issues.
Participate in industry associations, professionally representing the company, and acts in accordance with the highest ethical standards.
Achieve the profit objectives for the region's portfolio of assets. Participate in negotiation of management contracts and other agreements on behalf of the company.
Consult SVP or company legal counsel as needed. Approve annual budgets for the region's properties and presents to the DVP or SVP for approval.
Ensure portfolio operates within company and agency guidelines for rent collection, budgeting, reforecasting, etc.
Provide direction, supervision, and guidance to the Executive Property Managers, Senior Property Managers, Regional Maintenance Managers, Property Managers, and administrative staff.
Recruit, hire, train, and develop personnel to meet regional staffing requirements.
Use company directives in the hiring, promotion, termination, and transfer of site personnel. Provide leadership to team members of the region consistent with the company's guiding principles, vision and culture of safety.
Ensure properties provide safe and secure environments. Provide timely submission of required reporting as prescribed by company, owner, lender and governing agency policies.
Ensure site visits and periodic inspections are conducted in accordance with the company's guidelines. Work with senior management and senior maintenance staff on capital improvements, maintenance, staffing and budget issues.
Employ the Winn Purchasing Policy for the approval of specifications and capital expenditures, ensures the competitive bid process is followed, and the work completed meets or exceeds expectations.
Ensure compliance with Affirmative Fair Housing regulations and Equal Employment Opportunity/Affirmative Action policies, including federal, state, and local governing agency requirements.
Develop strategies for obtaining new business and assists with the development and review of RFP's for property management services.
Participate with senior management and owners in planning and implementing standard and alternative management strategies for new acquisitions and existing properties.
Requirements
Bachelor's degree.
10+ years of relevant work experience.
8 - 10 years of supervisory and management experience.
Experience with computer systems, particularly Microsoft Office.
NAHP - CPL, SHCM, CAM (MA - C3P) certifications.
CAM - RAM & ARM honored; CGPM - NAA or NAMA honored certifications.
Ability to lead operational initiatives to meet or exceed customer service standards and expectations in area(s) of responsibility.
Excellent customer service skills.
Outstanding leadership and coaching skills.
Proven track record in operating a large portfolio of multifamily real estate.
Self-starter who can operate with high degree of autonomy.
Excellent business acumen and ability to synthesize data.
Ability to focus, achieve deadlines, and work with a dynamic team of professionals.
Outstanding verbal and written communication skills.
Ability to adapt successfully to changing situations and environments.
Ability to travel.
Preferred Qualifications
Master's degree.
Knowledge of LIHTC and HUD regulations.
Prior affordable housing experience.
Knowledge of landlord and tenant laws.
Experience with Yardi or RealPage property management software.
$140k-150k yearly 14d ago
VP Operations - Small Commercial and Middle Market Business Center
Travelers Insurance Company 4.4
Regional director job in Hartford, CT
**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Operations
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$206,000.00 - $332,200.00
**Target Openings**
1
**What Is the Opportunity?**
The Vice President, Market Facing Operations is responsible for ensuring overall operational excellence and superior service in support of the Small Commercial/Middle Market Business Center (SC/MMBC) business and Travelers Operations strategy. This role provides strategic oversight while ensuring a deep understanding and responsiveness to customer and stakeholder needs, with a primary focus on delivering measurable results that drive business growth.
As a member of the Operations senior leadership team, the incumbent contributes strategic thought leadership and maintains execution accountability across Business Insurance and Travelers Operations. The role includes shared accountability for defining and contributing to the strategic Business Insurance Operations agenda, ensuring all initiatives deliver tangible results aligned with organizational objectives.
Leading an organization of over 600 employees across an expansive geographic footprint, this position oversees the SC/MMBC segment-a dynamic organization comprised of several distinct business units with P&L and business plan contribution responsibilities, customer and agent interaction, and complex field organizational oversight. Success requires navigating diverse stakeholder relationships while consistently delivering results through operational excellence.
Key leadership competencies include inclusive leadership, talent metabolism, future-focused workforce management practices, and strong coaching and development skills. The role demands a results-driven approach that balances strategic vision with tactical execution to achieve business objectives and exceed performance expectations.
As of the date of this posting, Travelers anticipates that this posting will remain open until 2/6/26.
**What Will You Do?**
+ Contribute to the overall Business Insurance strategic business agenda.
+ In partnership with market facing business leadership, participate in development of business strategy. Ensure an Operational perspective is represented and demonstrate exemplary leadership to support profit, growth and expense management goals.
+ Maintain thorough understanding of the business and business strategy to translate needs into internal operational capabilities.
+ Develop and ensure the implementation of operational and policy service strategies, policies, workflow processes and standards, and performance measurements and metrics to support business and operational strategies; ensure effective and efficient execution of these strategies.
+ Responsible for strategic and tactical business planning, people and resource management, customer service, operations and budget management.
+ Provides strategic oversight for Operations supporting the BI businesses, ensuring a deep understanding and responsiveness to customer and stakeholder needs.
+ Demonstrates sound fiscal management by allocating resources to meet business, operational and customer objectives, including forecasting, resource planning, prioritization and budgetary ownership.
+ Provides leadership toward the achievement and attainment of consistent higher efficiency and quality results; assess and implement organizational improvements that will enhance success; coach and motivate leadership and teams to produce outstanding results and achievements.
+ Provide leadership and stewardship to shape the customer experience to drive results; provides executive oversight of agent and customer satisfaction and ensures delivery of superior agent and customer experience.
+ Provides executive oversight of agent and customer satisfaction and ensures delivery of superior agent and customer experience.
+ Creates a high performing culture driven by individuals with diverse experiences, thoughts, and backgrounds.
+ Purposefully foster a work environment where all employees are included and appreciated. Attract, retain, engage and develop employees from all cultures and backgrounds.
+ Drives and owns change management across the organizations synchronous to business and operational strategies, integrating and streamlining operational delivery.
+ Ensures commitment to and outcomes of a robust talent acquisition, development and management focus and process in alignment with business and Operations related strategies.
+ Ensures compliance with regulatory requirements.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ 10 years work experience in a leadership role within an Field-Production, Operations or Service environment.
+ Large scale organizational leadership experience.
+ Strategic Planning and foresight - sets and drives cross-functional objectives and priorities and forms a vision for the future.
+ Influencing, Leadership - able to influence peers and broader teams through an inclusive style and recognition of their abilities and knowledge.
+ Understanding & Navigating the Organization.
+ Building Relationships - leads and seeks effective partnerships across the organization.
+ Talent and Culture Development.
+ Change Leadership.
+ Risk Taking, Innovation.
+ Conceptual and practical understanding of related technology applications.
+ Experience in flow business including operational aspects and sales and service capabilities.
+ Bachelor's Degree preferred.
**What is a Must Have?**
+ Minimum seven years experience in a leadership role within a Field-Production, Operations or Service environment.
+ Familiarity with Operations: metrics/productivity measurement, modeling and forecasting.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit ******************************************************** .
$206k-332.2k yearly 7d ago
Region Manager (Sales Management)
Biote Corp 4.4
Regional director job in Hartford, CT
Biote Medical is the world leader in hormone optimization and we are adding to our team! We partner with providers to take a complete approach to healthier aging through patient-specific bioidentical hormone replacement therapy and the only nutraceutical line created specifically to support hormone health. We are currently looking for multiple Region Managers to join our team.
Position and Scope
A Region Manager must have a proven desire to recruit qualified physicians and practitioners into a partnership relationship with Biote while leading a team to do so as well; in order to provide cutting edge technology for bioidentical hormone replacement therapy (BHRT) and healthy aging options to their own patients and to the public at large. This position is responsible for relationship development and sales of the Biote Method to practitioners. Sales activity includes prospecting, cold calling, tradeshows, sales events, and other methods for creating leads and closing sales for Biote within the approved price matrix.
This leadership position is responsible for ensuring strong and consistent service and sales performance, driving accountability, and fostering continuous learning and excellence within the team. In managing others, RM's need to have the ability to lead a team supporting development and addressing challenges, work cross-functionally, and promote corporate values and initiatives.
Duties and Responsibilities
* Must be able to acquire and retain extensive knowledge of hormone replacement therapy through materials provided by Biote, as well as outside sources.
* Prior history or ability to read and understand medical and scientific studies.
* In collaboration with VP of Sales, develop and execute quarterly goal setting for the Incentive Compensation Plan for field team in accordance with corporate objectives.
* In collaboration with VP of Sales and the Marketing team, formulate sales strategies for markets within the assigned geography in order to attain revenue targets; plans and manages expenses to ensure sales objectives are met within budget.
* Develop strong collaborative relationships with all members of the region, the sales team, and other internal stakeholders to proactively analyze and address customer needs, market dynamics and trends that support brand and collaboration objectives.
* Assist and support the sales team to execute sales strategy, identify the needs associated with each account and implement accordingly to meet those needs.
* Effectively present Biote's training and business program to physicians, Nurse Practitioners, Physician Assistants, office managers and office staff.
* Cultivate and maintain mutually productive partnerships with practitioners.
* Effectively conduct physician, staff and patient training in the areas of Biote's business protocols; specifically, marketing, financial, therapy, forms, patient seminars, company online resources and other topics that may change from time to time.
* Attending marketing and sales events for prospects and current customers.
* Update all relevant sales activities in the Company's CRM system.
* Integrates individual sales plans and account profiles into a broader regional sales plan and coaches sales team accordingly.
* Prepares quarterly regional sales forecasts and participates in the determination of market potential and sales expense estimates.
* Monitors regional sales performance on an ongoing basis, initiating corrective action as required.
* Responsible for developing, implementing, and monitoring a region targeting program.
* Identifies sales forecast gaps, submits corrective strategies and implements aggressive sales growth.
* Coaches sales representatives on selling skills and targeting of accounts. Shares personal selling experiences in a way that motivates others and teaches applicable skills.
* Maintains knowledge of the industry and the competition, continually seeking information from physicians, suppliers, and others to challenge, modify and prioritize regional strategies and prepares their team to counter the competition.
* Ensures the effective implementation of representative customer records, key contacts, reports and company policies.
* Plans and controls expenses to ensure sales objectives are met within budget. Responsible for revenue budgets.
* Attend and participate in customer, company and industry sponsored forums and courses.
* Maintains talent mindset and actively develops pipeline of future Biote sales representative candidates. Ensures that policies are followed in recruiting and selecting the best talent.
* Spends a minimum of 70% time in the field with each sales representative to support their professional development needs and to maintain and develop strong relationships and understand of the customer.
* Maintains the skills and knowledge to sell the entire product line to all applicable buying influences and can differentiate each product line against the competitor's products in front of the customer.
* Ensure applicable Biote SOP's are understood and implemented - i.e. audits.
* Perform other related duties as required or requested.
Skills and Experience Required
* Bachelor's degree or significant related work experience.
* Excellent in business software such as Excel, Word, Power Point, and Outlook.
* Strong communication skills, both orally and written and the ability to conduct professional and effective presentations to a practitioner.
* Proven track record of meeting and exceeding assigned tasks.
* Ability to react to time pressures and to overcome objections effectively.
* Ability to work extended hours as duties require.
* Strong teamwork, communication (written and oral), client management, and interpersonal skills.
* Minimum of 7 years of sales experience in a business-to-business model.
* Minimum of 3-5 years managing 5-7 direct reports.
* Must have excellent time management skills.
Personal Attributes
* Collaborative - Incredibly effective with people, e.g., knows how to understand and learn from people, motivates enthusiasm and can drive decision-making. Excellent organization and decision-making skills that engage colleagues to make joint decisions and bring people together across boundaries to achieve results.
* Innovative - Comes up with novel ideas and approaches to new opportunities that set the Company apart from the crowd and result in exceptional performance.
* Pragmatic - Does not reinvent the wheel once something works and figures out how to scale processes and practices that drive efficiency and effectiveness.
* Pride of Authorship - Intrinsically cares about the quality of their work. High attention to detail.
* Flexible and Resourceful - Thrives in a dynamic, growth business where new challenges are the order of the day and necessity is the mother of invention. Can adapt to shifting priorities, demands, and timelines and help their team adapt to changes in business priorities and focus areas.
* Transparent - Understands that improvement only occurs when you acknowledge problems and mistakes and works openly to address them.
* Communicative - Excellent oral and written communication; an ability to present and discuss technical information in a way that established rapport and gains understanding. Listens well and easily gains people's trust.
* Dynamic - Proven set of leadership skills that can attract, develop, and energize multidiscipline, high-performance work teams to learn and apply new skills/techniques to business needs.
* Perfectionist - Very strong problem-solving skills and ability to deal with complex and demanding issues that address root cause issues. Understands that perfection is a journey, not a destination.
Company Perks:
* Medical, Dental & Vision Insurance, Virtual Visits/Telemedicine
* Company Paid Life and AD&D Insurance
* 15 days of Paid Time Off and Company Holidays
* 401k with a 3% employer contribution
* Motus mileage program
* Other excellent health and wellness benefits in line with our business
If you're interested in this awesome opportunity, please apply today!
$137k-235k yearly est. Auto-Apply 37d ago
Regional VP, Surety
Amynta Group
Regional director job in Glastonbury, CT
We're thrilled that you are interested in joining us here at the Amynta Group!
Individuals employed by Amynta Surety Solutions who hold this position are responsible for successfully executing their responsibilities as they relate to the US Surety business line which include but are not limited to:
• Provide underwriting leadership and oversight of assigned offices/geography/underwriters.
• Provide leadership and strategic direction setting to assigned offices/geography/underwriters.
• Drives culture of ownership relative to production, underwriting and portfolio management within assigned offices/geography/underwriters.
• Macro-level portfolio management responsibility for all exposures associated with assigned offices/geography/underwriters.
• Meet/Exceed financial goals.
• Travel for underwriting purposes as needed.
Will have knowledge in target industry sectors including but are not limited to: Renewable Energy, Healthcare, Public Utilities, Industrials, Technology, Manufacturing, Transportation, Waste Services, Insurance and Financial Services.
Review, negotiate and accept or decline submitted business (accounts, bonds) from assigned offices/underwriters and work with Executive Vice President and others where additional authority or approvals are needed.
Approve and extend account level field authority via ALOC process.
Adherence to Amynta's AUP and PPD document standards as respects underwriting, pricing, file maintenance and account monitoring.
Continuously monitor portfolio of accounts using proactive diary to ensure information is up to date and respond where necessary to deteriorating account condition or failure to meet terms and conditions requirements.
Attend and lead critical account discussions during Surety Portfolio Reviews. Ownership of post-Portfolio Review Account Remedial Action Plans and Objectives.
Oversee the submission of internally submitted opportunities that require Global Head's authority.
Work with territorial staff to ensure submissions and underwriting recommendations are of adequate quality.
Work with territorial staff to ensure EFC file documentation/management, ABS system data maintenance and Capital IQ Watch List management are adequate, up to date and meet the Surety AUP standards.
Support market associations as warranted by attending important events (NASBP, SFAA, RIMS) as agreed.
Provide broker and client facing underwriting support through visits to assigned offices as needed.
Communicate as necessary with territorial staff regarding issues of importance and direct business/broker relations activities that may impact assigned territory.
Work with SVP Field Operations to ensure territorial support needs are adequately supported, assist with the establishment of performance goals and contribute to the year-end performance reviews of staff within assigned underwriting territory.
Contribute to and work with various Amynta initiatives and Department staff.
Support Associate Underwriting staff by ensuring business in assigned territories are supported by accurate and up to date information.
Review monthly Department control reports for accuracy of data including bond booking line-cards, account listing, expired authority listing, Watch List and Collateral Index. Accuracy of information and real time EFC management are critical responsibilities.
Alert Executive Vice President immediately where there is a material deterioration in account status or condition including claim notices.
Owns outcomes. Owns work-outs, defaults, and bankruptcies - by actively collaborating with Surety Claim and Account Underwriter to minimize/mitigate claim exposure.
Operate as an effective team member by supporting colleagues and contributing to the delivery and achievement of overall team and business objectives including extensive travel.
The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.
$128k-200k yearly est. Auto-Apply 60d+ ago
Director, Field Strategy & Operations (Everest)
Otsuka America Pharmaceutical Inc. 4.9
Regional director job in Hartford, CT
**About Otsuka** We defy limitation, so that others can too. In going above and beyond-under any circumstances-for patients, families, providers, and for each other. It's this deep-rooted dedication that drives us to uncover answers to complex, underserved medical needs, so that patients can push past the limitations of their disease and achieve more than they thought was possible each and every day.
**Position Overview:**
The Director of Field Strategy and Operations serves as the orchestrator of field strategy, ensuring that prioritization, stakeholder engagement, and execution are effectively aligned with brand strategy and enterprise objectives. This role provides leadership across multiple regions, enabling a holistic, enterprise-wide approach to field strategy and operational excellence.
This role also partners closely with the Business Analysis team to ensure field teams have access to standardized dashboards and data-driven insights, supporting execution excellence and performance tracking. The Director will be the point of contacts for ad hoc analytics requests, ensuring field teams have the right data to make informed decisions, but will not be creating these reports themselves or with their team and will work with Business Analysis to ensure accurate measurement and proper data is used.
**Key Responsibilities:**
+ **Strategic Prioritization & Field Execution:** Align field activities with marketing strategy, launch planning, and market access pull-through, ensuring execution efficiency.
+ **Execution Excellence & Field Performance Tracking:** Oversee Omnichannel efforts, account planning, and KPI tracking, ensuring insights from Field Analytics support execution.
+ **Strategic prioritization & orchestrating field execution: Analyzes current and future state of the business based on insights and trends, and** leads efforts to align field activities with high-priority initiatives such as marketing strategy, launch planning, and market access pull-through.
+ **Field Communication & Data-Driven Decision Support:** Act as the primary field communicator, ensuring clarity on CRM tools, performance insights, and operational priorities.
+ **Resource Allocation & Budget Optimization:** Optimize the distribution of budgets, speaker programs, and promotional resources, leveraging data-driven insights to maximize ROI.
+ **Team Development & Analytics Training:** Mentor team members on business reviews, reporting systems, and analytics interpretation, working with Business Analysis to enhance field intelligence capabilities.
+ **Compliance Management:** Must comply with all state and federal laws, regulations and guidelines including PhRMA Code on Interactions with Healthcare Professionals as well as complying with all OAPI standards and policies relating to all job activities.
**Qualifications:**
+ Bachelor's degree required; MBA or advanced degree preferred.
+ Minimum of 10 years of pharmaceutical experience, with a strong understanding of sales force operations and execution.
+ Prior experience in field leadership roles such as first- or second-line leadership, regional operational and customer strategy roles or other field-based support roles required.
+ Established expertise in business analytics, business operations, sales support, and resource management within a commercial pharmaceutical organization.
+ Ability to focus on priorities and resolve operational issues effectively.
+ Excellent communication and collaboration skills, with the ability to work cross-functionally and drive execution efficiency.
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $194,247.00 - Maximum $290,375.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
**Application Deadline** : This will be posted for a minimum of 5 business days.
**Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
$194.2k yearly 60d+ ago
REGIONAL MANAGER
Carabetta Companies 4.2
Regional director job in Meriden, CT
Regional Property Manager Full Time | Meriden-Waterbury, CT Salary Range: DOE Schedule: Monday-Friday, 8:00 AM-4:30 PM
Carabetta Management is seeking an experienced Regional Property Manager to oversee a portfolio of residential properties located in Meriden and Waterbury, Connecticut. The Regional Property Manager is responsible for ensuring operational excellence, regulatory compliance, financial performance, and resident satisfaction. This position is a leadership role for an well-seasoned property management professional who is hands on and strategic with proven success managing multiple properties and support staff.
Key responsibilities of the Regional Property Manager are:
This job description outlines the primary responsibilities of the position; additional duties may be assigned as business needs evolve.
Promote goodwill, provide high quality service, and anticipate and solve problems
Implement resident retention practices
Act as a liaison between residents and building owners
Approve plans and procedures for handling complaints or requests from building residents or occupants
Maintain and monitor work order system
Familiarity with operating provisions enumerated in lease agreements and residents compliance with these provisions
Lease administration and regulatory compliance
Review and management of wait lists, applications and renting procedures. Determine effective advertising and marketing. Ensure proper treatment and processing of applicants.
Assist with accounts receivable including late fees, defaults, and disputes
Follow company plans and procedures covering building cleaning, landscaping, sprinkler and fire safety, utilities, and maintenance
Develop proposals to initiate work and capital projects and oversee the timely construction of these projects in conjunction with ownership
Regularly inspect tenant spaces, public, mechanical and ground areas to ensure property maintenance and cleanliness
Provide technical assistance and advice on building operations systems including HVAC, electrical, energy management, plumbing, roofs, fire safety, ADA and other code issues, environmental issues, security and controls
Establish and implement preventative maintenance programs in conjunction with facilities
Maintain Property Management Databases
Approve payables, and monitor utility usage
Review of monthly, quarterly and annual financial reports
Assist in budget preparation and analysis - focused on capital expenditures and operating expenses
Prepare strategic plan for each asset in conjunction with ownership. Implement the plan, monitor progress and revise throughout the year as necessary
Ensure program compliance, e.g., REAC, Lender, LIHTC, HUD and state agencies.
Ensure properties compliance with federal, state, local and agency regulations.
Review, evaluate and update the development staffing, procedures and policy requirements
Ensure the timely processing of all administrative site and corporate duties: rent collection, legal action, and notices
The qualifications of the Regional Property Manager are:
Bachelor's degree in business administration, finance, real estate, or related field
Master's degree in business administration, finance, real estate, or related field preferred
Minimum of 7 years property management experience
Proven leadership and team management skills
Strong organizational, analytical, and multitasking abilities
Ability to work independently with minimal supervision
Proficiency in Microsoft Office (Word, Outlook, Excel)
Excellent interpersonal, communication, and problem-solving skills
Ability to handle confidential information with professionalism
Ability to lift and carry up to 25 lbs
At The Carabetta Companies, we hold ourselves to high standards and seek team members who share our commitment to excellence. When you join us, you become part of a motivated, hard-working group of professionals-our Carabetta “extended family.”
Apply today to bring your expertise to a company committed to operational excellence and resident satisfaction.
$112k-205k yearly est. 29d ago
Regional Vice President, Customer Success
Us Diligent
Regional director job in Washington, NY
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact.
Learn more at diligent.com or follow us on LinkedIn and Facebook
Position Overview:
The Regional VP of Customer Success for AMER MM, SMB, MDO is a senior leader responsible for driving customer outcomes, regional retention and growth, and the performance of a 70+ person Customer Success team. This role focuses on delivering world-class customer experiences and exceeding metrics for gross and net revenue retention (GRR/NRR), renewals, product adoption, and customer satisfaction for the Commercial segments of our AMERS customer base.
You will provide strategic direction, develop operational processes, scale team capabilities, champion AI and automation use internally, and partner cross-functionally to ensure the success of our clients across Commercial segments and geographies within the region.
A primary focus of this role is to ensure the team have the right skills and capabilities to effectively communicate and demonstrate Diligent's value proposition. This also includes partnering with the BUs and GTMR teams on enablement programs, and coaching senior team members, Directors and Managers, to develop their direct reports as product advocates and experts.
This role finds opportunities to continuously improve the way we target and engage clients, including renewal & expansion opportunities, and including leveraging AI and automation. A key focus is building scalable, automated client engagement, retention, risk mitigation processes to proactively address client needs and improve retention.
Given the seniority of the role, this person will be a critical participant and leader for global Customer Success initiatives, requiring partnership with global CS and Post-sales teams.
This role will be responsible for all aspects of the segment CS budget including headcount planning, cost and expense management.
Key Responsibilities:
Own Customer Outcomes & Strategy:
Own GRR, NRR, renewals, client adoption, usage, and satisfaction targets for the stated segments of customers
Drive customer health monitoring, risk mitigation, forecasting, client success plans/outcomes and expansion planning with Account managers
Own overall client engagement strategy for the segments in alignment with the overall global strategy. Define how the client should move up their maturity curve, in partnership with Onboarding & Training, PS, CSA and Support leadership
Act as executive sponsor for key strategic accounts and elevate customer advocacy efforts
Create repeatable Client engagement plays and save plays to drive client and business outcomes
Operational Leadership:
Build and scale the segment post-sale operating model, including QBRs, success playbooks, customer journeys, customer engagement, and lifecycle KPIs across regions and client segments. Partner with cross-functional teams in order to deliver on that model
Establish and enhance reporting capabilities to track team performance, drive accountability and improve retention forecasting. This includes ensuring quarterly and monthly targets and other KPIs are set
Find opportunities to scale and deliver great client outcomes via AI and automation. Develop an automated/tech touch strategy to engage the long tail of customers and complement CS engagement
Manage regional CS budget, including headcount, expenses, and operational efficiency
Develop and implement strategic customer account plans to accommodate corporate goals
Team Development:
Lead and mentor a multi-level team, including Directors, Managers, and CSMs
Foster a high-performance culture rooted in accountability, collaboration, and client centricity
Establish clear role expectations and KPIS for each role and hold the team accountable. Lead fair but firm performance management to reinforce expectations and the high standards of Diligent
Drive a culture of curiosity and a desire to grow and learn; in partnership with the global team and the BUs, build a product mastery journey to have the CSMs be product ‘experts', able to champion our products to our clients and drive product adoption
Define and implement career development, coaching frameworks, and compensation strategies in partnership with HR, Finance and global CS leadership
Communicate regularly with the regional team to inform, motivate, recognize, educate and celebrate!
Strategic Collaboration:
Partner with Sales and Account Management to drive expansion and renewal strategies
Partner with all other Post-Sales teams (Onboarding/training, PS, CSAs, Support) to drive a seamless and world-class customer experience, ultimately leading to delivering on client expectations and outcomes
Collaborate with the BUs (Product and Engineering) to influence roadmap decisions and customer growth strategies based on customer feedback
Work with Enablement, Marketing, Community, and Training teams to scale customer education and engagement
Analyze geographic data to identify growth opportunities and optimize go-to-market motions
Be on point to drive strategic vision and planning exercises as part of the annual planning process
Customer Voice and Advocacy:
Represent the regional customer voice in internal forums and strategy sessions
Promote and expand participation in customer events, reference programs, and peer communities
Embed a unified, customer-first mindset across the region and support internal alignment on shared KPIs
Capture customer feedback to inform product (BU) roadmaps and needed complementary services
Experience/Skills:
Experience:
12+ years in customer-facing roles within B2B SaaS, 10+ years in a senior CS leadership role (RVP, VP or Sr. Director)
Demonstrated success leading post-sales functions (CS, Onboarding, Renewals, Support - or if only one, then CS) with a deep understanding of the AMERS SaaS landscape
Developed team-level KPIs to drive towards a high-performing team of CS professionals
Deep understanding of the GRC and enterprise software market across the region
Driven outstanding client retention and expansion results, achieving or exceeding targets consistently
Proven track record of meeting or exceeding retention, expansion and client satisfaction targets
Location in NYC or Washington DC is highly preferred
Skills:
Develop and execute on CS strategy to drive client retention, satisfaction and product engagement
Strong command of CS metrics: NRR, GRR, CSAT, time-to-value, health scores
Strategic thinker with hands-on experience building segmentation and engagement models
Hands on experience building AI/Automation or Tech Touch for Customer Success to build a scalable CS motion to engage the long-tail of customers
Proficient in CS tech and analytics tools (e.g., Gainsight, Salesforce). Has already leveraged AI and automation to build efficiency, scale and drive better client experiences
Able to operate at both strategic and tactical levels; comfortable with ambiguity
Skilled in executive-level communication, customer engagement, and cross-functional influence
Strong commercial acumen, with fluency in sales and expansion methodologies
Leadership:
Experience leading geographically distributed, multi-layered, high performing teams
Expertise in change management, team design, and organizational scaling
Ability to influence internal stakeholders and align teams around customer outcomes
Passionate about developing leaders and reinforcing a high-trust, high-performance culture
Strong understanding of Diligent solution strategy and able to identify and build a team structure that provides optimal support ecosystem across the region
Ability to manage and navigate executive level conversations to drive departmental behaviors across all lines of the business
U.S pay range
$200,000 - $250,000 USD
What Diligent Offers You
Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability - to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at ************************.
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
How much does a regional director earn in Bristol, CT?
The average regional director in Bristol, CT earns between $49,000 and $193,000 annually. This compares to the national average regional director range of $41,000 to $147,000.
Average regional director salary in Bristol, CT
$97,000
What are the biggest employers of Regional Directors in Bristol, CT?
The biggest employers of Regional Directors in Bristol, CT are: