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Responsible system engineer vs customer support engineer

The differences between responsible system engineers and customer support engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a responsible system engineer and a customer support engineer. Additionally, a responsible system engineer has an average salary of $108,672, which is higher than the $82,674 average annual salary of a customer support engineer.

The top three skills for a responsible system engineer include windows, linux and security incidents. The most important skills for a customer support engineer are customer support, technical support, and customer service.

Responsible system engineer vs customer support engineer overview

Responsible System EngineerCustomer Support Engineer
Yearly salary$108,672$82,674
Hourly rate$52.25$39.75
Growth rate5%10%
Number of jobs63,608138,641
Job satisfaction--
Most common degreeBachelor's Degree, 68%Bachelor's Degree, 61%
Average age4342
Years of experience22

Responsible system engineer vs customer support engineer salary

Responsible system engineers and customer support engineers have different pay scales, as shown below.

Responsible System EngineerCustomer Support Engineer
Average salary$108,672$82,674
Salary rangeBetween $77,000 And $152,000Between $59,000 And $114,000
Highest paying City-San Francisco, CA
Highest paying state-Washington
Best paying company-Nokia
Best paying industry-Technology

Differences between responsible system engineer and customer support engineer education

There are a few differences between a responsible system engineer and a customer support engineer in terms of educational background:

Responsible System EngineerCustomer Support Engineer
Most common degreeBachelor's Degree, 68%Bachelor's Degree, 61%
Most common majorElectrical EngineeringElectrical Engineering
Most common collegeGeorgia Institute of TechnologyCalifornia State University - Long Beach

Responsible system engineer vs customer support engineer demographics

Here are the differences between responsible system engineers' and customer support engineers' demographics:

Responsible System EngineerCustomer Support Engineer
Average age4342
Gender ratioMale, 81.8% Female, 18.2%Male, 85.8% Female, 14.2%
Race ratioBlack or African American, 8.7% Unknown, 5.1% Hispanic or Latino, 12.4% Asian, 11.8% White, 61.6% American Indian and Alaska Native, 0.3%Black or African American, 9.7% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 15.0% White, 54.7% American Indian and Alaska Native, 0.4%
LGBT Percentage9%11%

Differences between responsible system engineer and customer support engineer duties and responsibilities

Responsible system engineer example responsibilities.

  • Lead team for PC and Microsoft issues.
  • Develop and integrate software that drives flight control system hardware and achieves product requirements for an international avionics customer base.
  • Telephone-Base customer support for Apollo Domain/OS and HP-UX Unix workstations, specializing graphics, user-interface technologies and native language support.
  • General TCP/IP protocol troubleshooting/consulting: mostly SMTP and DNS.
  • Enhance and optimize product on mainframe and server environments.
  • Authore content using HTML, CSS, JavaScript and SQL.
  • Show more

Customer support engineer example responsibilities.

  • Manage a monthly SharePoint user group to help improve the SharePoint customer experience.
  • Manage live broadcasts that are delivered via the Internet using HTML and JavaScript.
  • Support the SAN team for storage expansion, with the NEXSAN support systems and managing HDD appliance.
  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Perform troubleshooting and investigations of technical issues for the Java front-end and database backend of the product.
  • Sole builder of XML records via UNIX/shell scripting & creator of SQL queries, train QA co-worker Unix/SQL.
  • Show more

Responsible system engineer vs customer support engineer skills

Common responsible system engineer skills
  • Windows, 19%
  • Linux, 18%
  • Security Incidents, 13%
  • Design Reviews, 6%
  • Switches, 6%
  • DNS, 6%
Common customer support engineer skills
  • Customer Support, 15%
  • Technical Support, 10%
  • Customer Service, 9%
  • Customer Satisfaction, 7%
  • CSE, 5%
  • Linux, 4%

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