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The differences between security/customer services and facility security officers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a facility security officer has an average salary of $38,701, which is higher than the $32,115 average annual salary of a security/customer service.
The top three skills for a security/customer service include ID, patrol and security services. The most important skills for a facility security officer are security program, JPAS, and patrol.
| Security/Customer Service | Facility Security Officer | |
| Yearly salary | $32,115 | $38,701 |
| Hourly rate | $15.44 | $18.61 |
| Growth rate | 3% | 3% |
| Number of jobs | 224,564 | 124,890 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 34% | Bachelor's Degree, 56% |
| Average age | 43 | 43 |
| Years of experience | - | - |
A security/customer service is primarily in charge of enforcing security protocols in business establishments to prevent theft and protect properties and individuals. Part of their daily responsibilities is to patrol areas, keep an eye out for any suspicious activities or behavior, monitor security systems and cameras, and conduct regular inspections. They may also assist customers by answering inquiries, helping locate offices or stores, responding to distress, and resolving issues or concerns, ensuring customer satisfaction. Moreover, as security/customer service, it is essential to maintain an active communication line with co-workers, coordinating to keep order in the establishment.
Facility security officers supervise daily security activities, enforce control, and ensure company security policies are strictly followed. They are responsible for creating a secure working environment for employees, vendors, and company visitors. They manage and monitor daily activities concerning entry and exit, video security, and other devices related to security. They also manage employee access to restricted and protected areas, review closed-circuit recordings, coordinate with management on certain security protocols and legal requirements.
Security/customer services and facility security officers have different pay scales, as shown below.
| Security/Customer Service | Facility Security Officer | |
| Average salary | $32,115 | $38,701 |
| Salary range | Between $24,000 And $41,000 | Between $28,000 And $52,000 |
| Highest paying City | Seattle, WA | Anchorage, AK |
| Highest paying state | Alaska | Alaska |
| Best paying company | JPMorgan Chase & Co. | SMTC |
| Best paying industry | Hospitality | Technology |
There are a few differences between a security/customer service and a facility security officer in terms of educational background:
| Security/Customer Service | Facility Security Officer | |
| Most common degree | High School Diploma, 34% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between security/customer services' and facility security officers' demographics:
| Security/Customer Service | Facility Security Officer | |
| Average age | 43 | 43 |
| Gender ratio | Male, 66.4% Female, 33.6% | Male, 53.4% Female, 46.6% |
| Race ratio | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 21.0% Asian, 6.2% White, 54.3% American Indian and Alaska Native, 1.6% | Black or African American, 16.0% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 5.7% White, 55.6% American Indian and Alaska Native, 1.6% |
| LGBT Percentage | 6% | 6% |