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Security/customer service vs security dispatcher

The differences between security/customer services and security dispatchers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a security dispatcher has an average salary of $33,347, which is higher than the $32,115 average annual salary of a security/customer service.

The top three skills for a security/customer service include ID, patrol and security services. The most important skills for a security dispatcher are customer service, patients, and patrol.

Security/customer service vs security dispatcher overview

Security/Customer ServiceSecurity Dispatcher
Yearly salary$32,115$33,347
Hourly rate$15.44$16.03
Growth rate3%3%
Number of jobs224,56482,349
Job satisfaction--
Most common degreeHigh School Diploma, 34%High School Diploma, 33%
Average age4343
Years of experience-2

What does a security/customer service do?

A security/customer service is primarily in charge of enforcing security protocols in business establishments to prevent theft and protect properties and individuals. Part of their daily responsibilities is to patrol areas, keep an eye out for any suspicious activities or behavior, monitor security systems and cameras, and conduct regular inspections. They may also assist customers by answering inquiries, helping locate offices or stores, responding to distress, and resolving issues or concerns, ensuring customer satisfaction. Moreover, as security/customer service, it is essential to maintain an active communication line with co-workers, coordinating to keep order in the establishment.

What does a security dispatcher do?

Security Dispatcher are responsible for maintaining records, monitoring staff and equipment location, handling communications with various areas, and information personnel about traffic issues. They must be excellent in communication, decision making, listening, ability to multitask, speech clarity, accuracy, time management, and computer operation. These are the skills that a security dispatcher must have in order to accomplish their responsibilities.

Security/customer service vs security dispatcher salary

Security/customer services and security dispatchers have different pay scales, as shown below.

Security/Customer ServiceSecurity Dispatcher
Average salary$32,115$33,347
Salary rangeBetween $24,000 And $41,000Between $26,000 And $41,000
Highest paying CitySeattle, WABellevue, WA
Highest paying stateAlaskaAlaska
Best paying companyJPMorgan Chase & Co.Brigham and Women's Hospital
Best paying industryHospitalityHospitality

Differences between security/customer service and security dispatcher education

There are a few differences between a security/customer service and a security dispatcher in terms of educational background:

Security/Customer ServiceSecurity Dispatcher
Most common degreeHigh School Diploma, 34%High School Diploma, 33%
Most common majorBusinessCriminal Justice
Most common college--

Security/customer service vs security dispatcher demographics

Here are the differences between security/customer services' and security dispatchers' demographics:

Security/Customer ServiceSecurity Dispatcher
Average age4343
Gender ratioMale, 66.4% Female, 33.6%Male, 43.0% Female, 57.0%
Race ratioBlack or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 21.0% Asian, 6.2% White, 54.3% American Indian and Alaska Native, 1.6%Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage6%7%

Differences between security/customer service and security dispatcher duties and responsibilities

Security/customer service example responsibilities.

  • Monitor multiple CCTV security cameras.
  • Initiate perimeter patrol and security breach protocol throughout multiple sites to maintain alertness of security personnel.
  • Monitor TSA line for acceptable carry-on (i.e.
  • Enter data into DOD and corporate computer systems.
  • Train on basic emergency procedures and Adult/Infant CPR certify.
  • Dispatch luggage of passengers from the counter to the x-ray machine TSA.
  • Show more

Security dispatcher example responsibilities.

  • Manage customer service satisfaction by providing update eta and location of drivers.
  • Train to use CPR and AEDs.
  • Train in the use of TDD for communicating with the hearing impair community.
  • Operate computers, fax machines, copiers, printers, TDD systems etc.
  • Receive and transmit all complaints, via radio or telephone, and log according to FCC standards.
  • Determine the nature of the emergency then dispatch the appropriate police, fire or ems agency to assist the caller.
  • Show more

Security/customer service vs security dispatcher skills

Common security/customer service skills
  • ID, 36%
  • Patrol, 11%
  • Security Services, 10%
  • Customer Service, 9%
  • Customer Issues, 6%
  • Customer Satisfaction, 6%
Common security dispatcher skills
  • Customer Service, 15%
  • Patients, 8%
  • Patrol, 8%
  • Computer Aided Dispatch, 7%
  • Emergency Situations, 5%
  • CCTV, 5%

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