Senior associate jobs in Wilmington, DE - 586 jobs

ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. What you will be doing * What you will be doing * Work with the clinical trial management staff to support the execution and monitoring of clinical studies and trial deliverables. * Participate in study planning and set-up activities including vendor management, project management, and coordination of study and implementation plans. * Contribute to and support with the preparation, writing and review of study related documents including but not limited to, clinical protocols, consent forms, study guides, monitoring plans, e(CRF)s, subject information sheets, clinical study report, regulatory submissions and publications. * Quality Check study protocols and ICFs * Coordinate the activities associated with site start-up and overall trial management * Assist in identification and evaluation of clinical trial investigators and Phase 1 clinical research units. * Author monitoring plan, IPD list, IPIM * Contribute to the study level forecast of IP and support the creation of DSP and JCP * Provide input into the development of CRFs and SAP * Contribute to, or coordinate preparation and conduct of site initiations, monitors workshops (as applicable) and investigator meetings (as applicable) * Assists in preparing and managing Study Budgets and timelines * Coordinate study level investigational product arrangements and study start-up and management activities. * Serve as one of the first points of contact within Early Development for study-related issues * Support vendor relationships * Perform protocol-related site management activities * Assists for ensuring all site and study team members are trained on the conduct of the study and they understand the study timelines and deliverables. Coordinate activities as needed between study team members. Your Profile * Knowledgeable in International Conference on Harmonization (ICH), Good Clinical Practice (GCP), FDA regulations/guidelines, and applicable international regulatory standards * Experienced in interactions with external vendors (e.g., CROs, contract labs) * Skilled in developing prospective site-selection criteria * Well-versed in the drug development process and related procedures * Organized and effective in planning and communication * Proficient in project planning with oversight of study deliverables, budgets, and timelines * Able to apply scientific and clinical knowledge to conceptualize study designs * Adept at anticipating and resolving problems proactively * Clear and concise in writing and presenting on scientific and clinical topics * Collaborative, with a proven ability to lead in team and matrix environments * Educated with a Master's degree, or a Bachelor's/RN and 3+ years of experience, or an Associate's and 6+ years, or a High School diploma and 10+ years in a life sciences or medically related field What ICON can offer you: Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: * Various annual leave entitlements * A range of health insurance offerings to suit you and your family's needs. * Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. * Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being. * Life assurance * Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply

JobID: 210657478 JobSchedule: Full time JobShift: Base Pay/Salary: New York,NY $104,500.00-$165,000.00 Want to be a successful Data Owner to the firm's agenda of enabling the business to drive faster innovation through the use of its data and ensuring that data is of good quality and well-protected? As a Data Owner Senior Associate, within the Card Team, you will be accountable for all data in the respective Card product that is created, provisioned, or consumed to support business objectives, advanced analytics, business operations, and reporting and serve as a member of the QUAD, collaborating with the Product Owner, design lead, and technology lead to ensure that the product delivers data in a manner consistent with the quality and safety requirements of the business. Job Responsibilities: * Create plans for the development and delivery of product data to support strategic business objectives, business operations, advanced analytics, and metrics and reporting and work with key partners to drive an understanding of the data and its use within the business. * Identify the scope of critical data within their product, ensuring that the prioritized data is well-documented as to its meaning and purpose, and classified accordingly with metadata to enable its understanding and control * Support the aligned Data & Analytics lead for their product by identifying data required to be integrated into analytics platforms to support analytics projects. * Document requirements for the accuracy, completeness, and timeliness of data within the product, and coordinate resources to deliver data quality requirements and develop processes and procedures to identify, monitor, and mitigate data risks for data in the product, including risks related to data protection, data retention and destruction, data storage, data use, and data quality. * Develop strong relationships with product data delivery partners and data consumers, including leaders in the Business, Technology, Analytics, Operations, Risk and Control functions and track and manage workstreams and associated KPIs to ensure deliveries are successful * Design and develop data models that support business processes and analytics requirements and create and optimize database structures to ensure efficient data storage and retrieval and analyze data requirements and translate them into technical specifications for data models. * Maintain comprehensive documentation of data models, structures, and processes. Required qualifications, capabilities, and skills: * Bachelor's degree required, with 4+ years of industry experience in a data-related field. * Technical expertise in data management, data engineering, data pipelines, data modeling, data architecture, and governance, along with proficiency in data modelling tools and techniques. * Experience with cloud platforms like AWS, Google, or Azure, and/or big data technologies such as Hadoop, Spark, Alteryx, Snowflake. * Strong understanding of data quality, privacy, and security standards, and experience with data governance frameworks and tools. * Proven ability to manage delivery across multiple workstreams with varying timelines, ensuring our product and organization meet goals through effective execution via internal partnerships. * Subject matter expertise in business or product data or processes * Familiarity with database management systems (e.g., SQL, NoSQL) and understanding of Agile technological development methodology and knowledge of industry best practices for data management and modelling. Preferred qualifications, capabilities, and skills: * Credit Card domain knowledge is a plus.

At JPMorgan, we are not looking for job seekers. We seek change makers who want to make an impact. As an AI ML Sr. Associate within our dynamic team, you will be responsible for promoting long-term profitable growth by leveraging your strong business acumen. You will also collaborate effectively within a team environment and communicate results to senior management in a clear and concise manner. you will drive long term profitable growth with strong business acumen, collaborate in a team environment, and effectively communicate results to senior management Job Responsibilities - Design and develop machine learning models to drive impactful decisions for the card business throughout the customer lifecycle (e.g., acquisition, account management, transaction authorization, collection). Research, develop, document, implement, maintain, and support tools and frameworks for AI/ML model explainability and fairness. Utilize cutting-edge machine learning approaches and construct sophisticated machine learning models including deep learning architectures on big data platforms. Work closely with the senior management team to develop ambitious, innovative modeling solutions and deliver them into production. Collaborate with various partners in marketing, risk, technology, model governance, research etc. throughout the entire modeling lifecycle (development, review, deployment, and use of the models) Required qualification, capabilities and skills- Ph.D. or Master's degree from an accredited university in a quantitative field such as Computer Science, Mathematics, Statistics, Econometrics, or Engineering Demonstrated experience in designing, building, and deploying production quality machine learning models. Deep understanding of advanced machine learning algorithms (e.g., regressions, XGBoost, Deep Neural Network - CNN and RNN, Clustering, Recommendation) as well as design and tuning. Experience in interpreting machine learning models such as XGBoost, GBM, etc. At least one year of experience and proficiency in coding (e.g., Python, Tensorflow, Spark, or Scala) and big data technologies (e.g., Hadoop, Teradata, AWS cloud, Hive) . Experience in credit card industry with strong business acumen. Strong ownership and execution; proven experience in implementing models in production Preferred qualification, capabilities and skills- Demonstrated expertise in data wrangling and model building on a distributed Spark computation environment (with stability, scalability and efficiency). GPU experience is desired. Experience in interpreting deep learning models is a plus.

JobID: 210658665 JobSchedule: Full time JobShift: Base Pay/Salary: New York,NY $99,750.00-$150,000.00 The Banking team is focused on delivering resilient and agile money movement services that enable easy to use and reliable digital payment experiences. Job Summary As the Senior Product Associate within the Banking team, you must be a strong self-starter who can proactively engage a virtual, cross organizational team without formal direction. You must have senior level interpersonal skills such as influence management, negotiation, and analytical/problem solving skills. You must have experience with both controls and regulatory processes. Job Responsibilities * Drive end to end operations and controls management of Banking Payments products and services * Coordinate as the single point of contact for coordinating production issues follow ups, customer and/or product group escalations * Perform in-depth research and identify sources of production issues; in partnership with Product Owners ensure we have mitigants in place to prevent re-occurrence of the same issue * Implement processes, controls, & risk frameworks to ensure all regulations and firm policies are met (i.e. control testing, process management, correction cases, etc.) * Proactively identify controls gaps in process and offer ideas for improvement in areas that require remediation or enhancement. * Manage principal level interlocks with internal customers to ensure productive feedback, reduce impediments and continuously improve the engagement. Required qualifications, capabilities, and skills * 5+ years product leadership experience * A background in process design, operations management, audit and controls * Proven track record of managing a product in production and managing successful controls, including audits and regulatory reviews * Comfortable in the weeds to identify, put guardrails around, and address issues in a timely manner * Strong ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written) * Strong influencing and partnership / collaboration skills to drive cross-functional team * Ability to productively work in a matrix management organization * Positive, team-oriented attitude and inspiring leadership skills a must Preferred qualifications, capabilities, and skills * Financial Services experience ideally in Payments

As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class. As a Product Delivery Associate on the Risk Decision Product team, you will be responsible for providing real-time and batch decision-making across the Risk life cycle, from Offer Generation and Acquisitions to Account Management and Collections. You will utilize internal data, third-party/external data, customer information, and models to maximize profit, manage risk, and deliver shareholder value. This will be achieved through the rapid deployment of Risk strategies in a controlled environment. As a part Risk Decision product team you will lead initiatives which deliver a customer-centric Risk service to improve customer experience, enhance risk management capabilities, and maximize profit within the risk appetite. You will partner across the business to execute on an ever-evolving roadmap to drive business objectives by leading cross-functional teams to deliver comprehensive features and experiences to market with an agile mindset that fosters teamwork and collaboration. Job Description: Utilize your experience with Agile product development and demonstrate proven skills to be a key contributor in a fast paced environment covering one or more of the Risk Decision Engines. Partner across Risk to help lead the continual build-out of the product roadmap Define product initiatives for new features and enhancements Collaborate with business, architecture and technology to ensure a unified product landscape Provide clear vision and scope documentation, workflows, detailed epics/features, use cases and other materials as needed to support design, development and infrastructure Build and leverage partnerships across business & IT groups and follow best practices for Agile delivery and reporting. Partner with the Technology Project Manager and Development teams and ensure all business deliverables and tasks are completed Create and maintain dashboards/reports, and track initiative metrics Required Qualifications, Capabilities and Skills: 3+ years of experience in financial services or related industry Strong understanding of, or experience working in, an Agile development framework Experience authoring business requirements, defining user stories and execution, including bringing together cross-functional teams within an Agile development framework Ability to execute via successful internal partnerships with other organizations Ability to influence peers with diverse points of view and building consensus Structured thinker and effective communicator with excellent written communication skills Highly self-motivated with ability to remain composed under pressure and excel during periods of ambiguity Experience using tools like Jira, Sharepoint, Visio to manage the backlog Experience in Risk Management or business product management Experience in the following areas: Resource Management; Business Analysis - translate to Requirements; Problem Solving; Conflict Resolution. To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

JobID: 210683551 JobSchedule: Full time JobShift: Base Pay/Salary: New York,NY $104,500.00-$145,000.00 Join our team and make a significant impact through innovative content design, driving customer confidence and satisfaction. Shape customer experiences in Digital with your expertise in content design principles. As a Content Design Senior Associate in Digital, you will play an important role in shaping customer experiences through content and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. Collaborate with cross-functional teams to ensure narrative consistency, influencing product design, architecture, and functionality. Job Responsibilities * Develop and implement content strategies for products and features, ensuring alignment with user experience principles and business objectives. * Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience. * Create content taxonomies to refine content organization and structure, incorporating user feedback for continuous improvement. * Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively. * Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences. * Manage stakeholder reviews, including legal; articulate content rationale and decisions with clarity. Required Qualifications, Capabilities, and Skills * 3+ years of experience in content design, or equivalent expertise in editing and writing, with a focus on digital products and platforms. * Experience in creating content architectures, storytelling, and clear and concise writing. * Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content. * Experience with iterative design techniques, incorporating user feedback for continuous improvement. * Proficient technical literacy in content platforms and understanding their impact on user experience. * Adaptive learner in new financial services products and offerings. * Excellent verbal and written communication skills. Preferred Qualifications, Capabilities, and Skills * Familiarity with Microsoft 365 suite, Figma, and Atlassian tools. * Experience using LLM tools to drive efficiency in work. * Familiarity with Agile development processes.

Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class. As an Senior Associate within the Prescreen Acquisitions team, you will play a pivotal role in identifying, assessing, and mitigating risks to ensure we operate within established risk parameters and achieve long-term performance goals for Chase Card Services. This position requires cross-functional collaboration, working closely with product, marketing, technology, and other teams. We are looking for someone who will bring energy, curiosity, a willingness to learn, and a desire to do the right thing. As part of the broader Card Acquisition Credit Risk Team, you will play a key role in shaping the future of our lending products. Job Responsibilities: Develop and implement end-to-end Risk Criteria for Acquisition channels Lead comprehensive analytics to measure and challenge key strategic business initiatives and be able to independently generate solutions Provide thought leadership and lead initiatives end to end, including defining problem statements, identifying risks and opportunities, securing stakeholder buy-in, and bringing ideas to life Work independently and in teams to identify and assess performance trends, utilizing both statistical and data mining tools and quantitative methodologies Conduct root cause analysis to provide clear, actionable recommendations to leadership and various stakeholders Prepare and present detailed risk monitoring reports to senior management and stakeholders, ensuring clear communication of findings Support the development and maintenance of the company's risk management framework, ensuring compliance with regulatory requirements Monitor internal and external behavioral data along with public information on industry trends, regulatory changes, and credit risk management best practices to continuously improve risk management processes Follow a disciplined analysis approach to ensure recommendations taken to leadership and stakeholders result in correct decisions Required qualifications, capabilities, and skills: 3+ years of risk management or financial services experience Ability to translate complex analysis into practical solutions and create concise presentations with sound business conclusions Possess the drive to succeed, be results oriented, have high attention to detail, and independently make decisions Previous experience with either SAS, SQL, Python, or Tableau analytic tools (other coding languages would be considered) Experience partnering across different functions and possess independent decision-making skills Result oriented with high attention to detail and ability to lead projects Flexible and able to handle multiple tasks in a fast-paced changing environment Knowledge of financial procedures & principles and strong understanding of consumer lending Bachelor's degree in a relevant discipline like Statistics, Economics, or Finance Preferred qualifications, capabilities, and skills: Related quantitative discipline preferred Advanced degree in Mathematics, Statistics, Economics, Finance To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

JobID: 210690690 JobSchedule: Full time JobShift: : At JPMorgan, we are not merely seeking job applicants; we are in search of team members who are eager to effect change and make a significant impact! As a Quantitative Data & Analytics - Senior Associate within the Consumer and Community Banking Data & Analytics organization, you will be responsible for supporting advanced analytics projects across various operational functions, channels, and products. Your role will be crucial in enhancing customer experience by ensuring the provision of complete insights. Job Responsibilities: * Support and lead partnerships with key stakeholders and product groups with strong understanding of business drivers, underlying data, and processes. * Lead the development, reporting, and visualization of performance metrics and KPIs. Use analytical tools such as trend analysis, segmentation, optimization, and other techniques to improve business function performance. * Collaborate with the Area Product Owners to formulate quantifiable goals for measurement; advise on strategies and experimentation required to achieve business goals. * Provide management with self-service tools to explore and report on current trends of key metrics. * Analyze interactions across a variety of channels to better understand customer journeys, friction points, and program performance. * Prepare and deliver presentations summarizing sharp insights and conclusions, often for executives, in regularly-scheduled analytics meetings chaired by the analyst in this role. * Support our team's current production reporting environment, including answering questions from stakeholders, troubleshooting issues, and enhancing these processes. * Ensure compliance with established controls and regulatory requirements in all analytics activities. * Contribute to innovation and creativity within the team by actively proposing new ideas and approaches to improve processes and support effective solutions. Required Qualifications, Skills and Capabilities: * 5+ years of related experience. * Bachelor's degree in a quantitative or related field required. * Proficiency in SQL, Python, Alteryx, and Tableau. * Excellent strategic thinking and problem-solving abilities. * Strong project management skills with the ability to manage multiple projects simultaneously. * Experience delivering analytics solutions following an Agile (Scrum or Kanban) methodology. * Familiarity with data mining, statistical modeling, machine learning, and other advanced analytics methods. * Robust data management skills with a focus on ensuring data quality and organization. * Demonstrated ability to independently make the decisions and judgements necessary to deliver quality analytics solutions. * Effective communication skills, both written and verbal. Preferred Qualifications, Skills and Capabilities * Knowledge on how to integrate with APIs preferred.

Bring your experience, skills, and passion to JPMorgan Chase. As part of Credit Risk Management, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgment to solve real-world challenges that impact our company, customers, and communities. Our culture in Credit Risk Management is all about thinking outside the box, challenging the status quo, and striving to be best-in-class. The Consumer and Community Banking Risk Cards Strategic Analytics team generates thoughtful analytics and recommendations concerning strategy development, implementation, operational controls, and performance monitoring. As an associate in Credit Risk Management, you will perform quantitative and qualitative analysis on credit card customers to determine the optimal credit risk strategy to be executed through the card life cycle.. You will play a pivotal role in identifying, assessing, and mitigating risks to ensure we operate within established risk parameters and achieve long-term performance goals for Chase Card Services. We are looking for someone who will bring energy, curiosity, a willingness to learn, and a desire to do the right thing. Job Responsibilities Lead comprehensive analytics to measure and challenge key business initiatives and be able to independently generate solutions Provide thought leadership and lead initiatives end to end, including defining problem statements, identifying risks and opportunities, securing stakeholder buy-in, and bringing ideas to life Work independently and in teams to identify and assess performance trends, utilizing both statistical and data mining tools and quantitative methodologies Conduct root cause analysis to provide clear, actionable recommendations to senior leadership and various stakeholders Prepare and present detailed risk monitoring reports to senior management and stakeholders, ensuring clear communication of findings Support the development and maintenance of the company's risk management framework, ensuring compliance with regulatory requirements Monitor internal and external behavioral data along with public information on industry trends, regulatory changes, and credit risk management best practices to continuously improve risk management processes Required Qualifications, Capabilities, and Skills Ability to structure and execute analyses using strong analytic, interpretive and problem solving skills Can translate complex analysis into practical solutions and create concise presentations with sound business conclusions A bachelor's degree or higher in a quantitative discipline (ex: Finance, Statistics, Economics, Mathematics, Operations Research, among others) or 3+ years of analytics experience Possess the drive to succeed, be results oriented, have high attention to detail, and independently make decisions Previous experience with either SAS, SQL, Python, or Tableau analytic tools (other coding languages would be considered) To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

JobID: 210663216 JobSchedule: Full time JobShift: : Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class. As a Senior Associate within the Risk Team, you will generate insightful analytics and provide recommendations concerning risk criteria development, implementation, operational controls, and performance monitoring. Your role will require a deep understanding of the problem universe, data analysis to understand root causes, and the use of analytics to design and implement solutions. You will play a pivotal role in promoting end-to-end solutions that mitigate risk while balancing the minimization of revenue loss, operating costs, and customer impacts. Job Responsibilities * Develop and Implement end-to-end risk criteria for high risk account management decisions in Business Card * Monitor risk criteria to identify emerging trends and make changes to risk criteria in response * Collaborate with various stakeholders which includes Business GMs, Operations, Tech, Credit risk team, Legal, and Compliance in driving initiatives * Provide support to senior leadership by delivering actionable insights and identifying opportunities for improvement within portfolios Required Qualifications, Capabilities and Skills * Minimum 5 years Risk Management or other quantitative experience required * MS degree or BS degree required * Background in statistics, econometric, or other quantitative field required * Advanced understanding of SAS, SAS Enterprise Miner, or other decision tree software * Ability to query large amounts of data and transform the raw data into actionable management information * Familiarity with risk analytic techniques * Strong analytical and problem-solving abilities * Strong written and oral communication skills * Experience delivering recommendations to management * Other quantitative experience preferred Preferred Qualifications, Capabilities and Skills * Experience in credit cards or financial services or risk management is preferred

Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction. As a Content Design Senior Associate in Card team, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality. Job responsibilities Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences Identify opportunities to raise the level of consistency between Card experiences and the rest of the Chase digital ecosystem Required qualifications, capabilities, and skills 3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms Experience in creating content architectures, storytelling, and clear and concise writing Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement Proficient technical literacy in content platforms and understanding their impact on user experience Adaptive learner in new financial services products and offerings

JobID: 210685682 JobSchedule: Full time JobShift: : Join a team of a talented, highly motivated individuals with strong data analysis and strategic thinking skills to support advanced analytics projects across Operations functions, channels and products. As a Quant Analytics Senior Associate, within our Service Product Analytics Team, you will be responsible for deriving insights about our customers' journey across Service Operation by developing and implementing innovative strategies and advanced analytics solutions to improve the customer and service agent experience and work collaboratively with all functional teams across Operations as well as Strategic and Analytics teams. Job Responsibilities: * Support and lead partnerships with key Area Product Owners and Product groups with strong understanding of business drivers, underlying data and processes for the demand mitigation programs by providing data and analytics leadership across the servicing organization * Lead development and reporting of Ops performance metrics & KPIs. Use analytical tools such as trend analysis, segmentation, optimization, and other techniques to improve business function performance. * Analyze customer interactions and events across a variety of channels (calls, branch, digital) to better understand customer journeys and friction points * Contribute to business cases, construct test designs, and identify populations for pilot programs; analyze program performance and derive insights to help inform future customer strategies. * Support the creation of dashboards and visualizations to measure the impact of implemented products and provide management with self-service tools to explore and report on current trends of key metrics * Leverage the agile process to deliver on a wide range of business and product-focused analytics including building and updating business cases, exploratory analysis to identify product enhancement opportunities, generating feature performance metrics and dashboards, and crafting data stories and presentations of key findings to stakeholders * Leverage enterprise data to develop the right automated data solutions using a mix of customer, account, digital, telephony, financial and operational data Required Qualifications, Capabilities, and Skills: * 3+ years of related experience; Bachelor's degree in a quantitative or related field or Graduate degree in a related field preferred * Proficiency in SQL for data querying and manipulation * Hands-on experience with standard data analytics tools and technologies (SQL, R, Python, Tableau, Alteryx, Hadoop, Hive, Spark, Impala, Sqoop) * Experience delivering analytics solutions following an Agile (Scrum or Kanban) methodology * Hands-on experience writing code and automating processes to source, transform and analyze data from multiple sources including structured and unstructured data preferred * Able to communicate effectively with Senior leaders to enable collaboration, decision-making, and transparency, with great presentation skills Preferred Qualifications, Capabilities, and Skills: * Familiarity with AWS, data mining, statistical modeling, machine learning and other advanced analytics methods * Familiarity with Cloud technologies such as Snowflake a plus

Join the dynamic Consumer and Community Banking (CCB) Corporate Development Chief Financial Officer group and have the opportunity to be at the forefront of shaping strategic collaborations that drive success and growth in the evolving business. As a Senior Associate within the Corporate Development Finance team, you will support and analyze new partner opportunities across all Chase lines of business. You will partner closely with key finance and business partners to deliver financially optimal and effective partnerships and deals. Job responsibilities Support and analyze new partnership opportunities across Chase's lines of business Be responsible for forecasting performance and valuation of potential external partnerships using financial modeling and critical thinking Support business development to create and present compelling business cases for internal and external proposals based on your partnership evaluation Be responsible for the valuation of potential new co-brand partnership opportunities Develop, enhance and maintain existing and new valuation models and methodologies Handle daily interaction with key stakeholders across Finance, Corporate Development, and all Chase Lines of Business to understand and deliver business needs while managing numerous concurrent initiatives Collaborate with the Merger and Acquisition team on due diligence for acquisitions and strategic investments Required qualifications, capabilities, and skills Bachelor's degree in Finance, Accounting or related discipline 4+ years of business experience in strong analytical positions including financial valuations or investment decisioning Demonstrated leadership in terms of attitude, initiative and inclusivity Strong mix of analytical, written and presentation skills Knowledge of different valuation methodologies and experience in valuation of companies/portfolios Ability to research and understand competitor product suite and participate in building products to win in the market Experience in interacting and communicating recommendations to business leaders for line of business Proficient in Excel and PowerPoint Preferred qualifications, capabilities, and skills Investment banking, finance strategy, consulting, card background preferred Influencing skills and ability to concisely articulate key recommendations Comfort in working with ambiguous goals and objectives Superior organizational and process skills, attention to detail Proactive - continually drives to understand unique needs of each business and/or program and challenges status quo Additional Information Applicants must be authorized to work for any employer in the U.S. We are not able to provide immigration sponsorship or take over sponsorship of an employment Visa at this time. Final Job Grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hiring

JobID: 210665456 JobSchedule: Full time JobShift: : Step into a dynamic role at JPMorgan Chase as a Product Controller for Chase Auto where your expertise will drive the integrity and transparency of our management and external financial reporting. Chase Auto is a sub-line of business within the Consumer & Community Banking business of JPMorgan Chase. It provides auto loans and leases to consumers and commercial and real estate loans to auto dealers and is one of the nation's leading lenders of consumer auto loans and leases. As a Product Controller Senior Associate in the Chase Auto Finance and Business Management team, you are responsible for the oversight of the financial statements and management reporting, ensuring a sound control environment. To be successful in this role you will need to understand and apply the accounting treatments and ensure compliance with appropriate corporate and regulatory requirements. You will also coordinate the preparation of quarterly regulatory requirements and validate financial statement items and understands their usage. Job Responsibilities * Apply up-to-date product/industry/market knowledge in specialty areas of Auto loan and lease accounting and related reporting * Liaise with multiple stakeholders including business CFOs, risk teams and operational groups to assist with ad hoc requests and other business reporting * Coordinate data collection and quarterly business results with various lines of business, Regulatory Controllers and SEC reporting teams * Advance and support the controller agenda in various aspects for the production, review and filing of monthly, quarterly, semi-annual, and annual reports for various regulatory agencies that are used by the regulators for compiling widely-used statistics on the levels of, and changes in, domestic and international portfolio positions * Participate in special projects supporting Chase Branded and Private Label Captive Finance partners including the Chase Auto securitization program and various balance sheet and capital management strategic initiatives * Assist in Month-End close process, perform financial reviews and variance analysis and provide commentaries * Participate in continuous improvement efforts around data quality review and external reporting improvement projects Required qualifications, capabilities, and skills * 4+ years in a Finance organization with exposure to accounting, financial statements, and/or regulatory reporting * Bachelor's degree in Accounting or Finance * Experience in Product Control, Financial Control or knowledge of SEC reporting/Regulatory Reporting * Strong skills in time management, problem solving, written and oral communication * Team player, with ability to work effectively across diverse functions, locations and businesses * Proficient in Excel and PowerPoint/working knowledge in Alteryx, Tableau, Databricks & SQL Databases * Strong analytical skills * Extremely strong organizational and time management skills * Project management experience/skills Additional Information Applicants must be authorized to work for any employer in the U.S. We are not able to provide immigration sponsorship or take over sponsorship of an employment Visa at this time. Final Job Grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hiring.

As a Senior Product Associate in our Small Business team, you will be responsible for development and management of innovative, value-add benefits that enhance our customer's experience. As the voice of the Small Business customer, this person is responsible for end-to-end product management-from concept to launch. You will work closely with cross-functional teams, including engineering, design, customer service, marketing and sales, to ensure the successful delivery of new solutions that drive customer value and help achieve business growth. Job Responsibilities • Develop and execute product strategies that align with Small Business Card's vision and goals. • Conduct market research and analyze customer feedback to identify opportunities for enhancements and new offerings. • Lead product development initiatives from concept to launch, ensuring timely delivery and high-quality standards. • Define new features, gather requirements and create user stories for back-end and front-end services. • Define and monitor performance, identify enhancements and create remediation plans. • Communicate product vision and updates to internal teams and external partners. • Manage product backlog, ensure agile metrics, and support production, issue resolution and prioritization. • Stay informed about industry trends and competitor activities to maintain a competitive edge. • Collaborate with cross-functional partners to ensure a strong risk and controls environment. Required qualifications, capabilities, and skills • Minimum 5 years of experience in financial services, digital, product management, or Agile software development. • Passion for understanding customer needs and building digital products. • Ability to think strategically and connect details to the bigger picture. • Proven success in collaborating and influencing decisions with multiple stakeholders. • Proven track record of managing risk and controls. Preferred qualifications, capabilities, and skills • Experience in the finance industry including card, digital wallets and/or e-commerce. • Strong knowledge of APIs, open banking, and engineering practices. • Master's degree in computer science, Business Management, or a related field.

JobID: 210671339 JobSchedule: Full time JobShift: Day : Join our Card Product Configuration & Support team as a Senior Associate, where you'll leverage Generative AI (GenAI) to transform and automate processes within our Credit Card business. This role offers significant career growth and the opportunity to work on strategic, high-impact projects that drive efficiency and innovation. We are seeking a highly skilled Senior Associate to join our Card Product Configuration & Support team. This role is focused on developing and implementing Generative AI (GenAI) solutions-including Retrieval-Augmented Generation (RAG) and advanced model validation techniques-to enhance automation, decision-making processes, and reporting capabilities. You will work on strategic projects that drive transformation and efficiency across our Credit Card business, leveraging GenAI to deliver innovative solutions. Key Responsibilities * Develop and implement GenAI solutions using Python to enhance automation and decision-making processes within the Card Product Configuration & Support team. * Design, validate, and deploy Retrieval-Augmented Generation (RAG) solutions and knowledge base integrations, utilizing frameworks such as RAGAS for LLM model validation and performance monitoring. * Work with state-of-the-art LLMs including GPT-4o, GPT-4.1, GPT-5, Claude (3.5, 3.7, 4), Llama, Mistral, Nova, BERT, and Transformer models. * Collaborate with internal stakeholders to identify business needs and develop GenAI solutions that address client needs and drive transformation. * Design and implement scalable and reliable data processing pipelines and deploy GenAI model inference services. * Monitor and improve GenAI model performance through feedback, active learning, and advanced validation techniques (e.g., RAGAS). * Integrate and work with AI Agents to automate workflows and enhance business processes. * Collaborate with technology teams to deploy and scale GenAI models in production environments. * Deliver written, visual, and oral presentations of GenAI findings to business and technical stakeholders. * Stay updated on the latest advancements in GenAI, LLMs, and data science, and identify emerging techniques to drive ongoing enhancement. * Ensure compliance with data privacy and security standards. Required Qualifications, Capabilities, and Skills * Master's degree in a relevant quantitative field and 4+ years of data analytics experience. * Advanced Python programming skills with experience writing production-quality code. * Strong knowledge of language models, prompt engineering, model fine-tuning, domain adaptation, and RAG architectures. * Experience with GenAI frameworks and tools, including RAGAS for LLM validation and knowledge base integration. * Hands-on experience with deep learning frameworks such as TensorFlow and PyTorch. * Familiarity with modern analytics tools (e.g., Tableau, Alteryx, UiPath, PowerApps) and data querying languages (e.g., SQL) is preferred. * Exposure to a wide range of LLMs and GenAI models: GPT-4o, GPT-4.1, GPT-5, Claude (3.5, 3.7, 4), Llama, Mistral, Nova, BERT, Transformer models, and Anthropic models. * Experience working with AI Agents and automation tools. * Good understanding of data structures, algorithms, and statistics. * Excellent communication skills and the ability to convey complex information to both technical and business audiences. * Leadership and collaboration skills with a strong intellectual curiosity for solving business problems. * Experience in the financial services industry is a plus.

As an Applied AI/ML Senior Associate within our dynamic team, you will apply your quantitative, data science, and analytical skills to complex problems. You will collaborate with various teams to design and develop data science solutions, maintaining a deep understanding of the business problem. Your responsibilities will include data wrangling, data analysis, and modeling. You will advise on optimal solutions and provide insights on challenger models. You will be involved in strategic projects across the firm, making a significant impact at a leading financial services firm. Your role will be pivotal in developing data-centric solutions that enhance the firm's bottom line. Job responsibilities • Engaging with stakeholders and understanding business requirements • Developing AI/ML solutions to address impactful business needs • Working with other team members to productionize end-to-end AI/ML solutions • Engaging in research and development of innovative relevant solutions • Documenting developed AI/ML models to stakeholders • Coaching other AI/ML team members towards both personal and professional success • Collaborating with other teams across the firm to attain the mission and vision of the team and the firm Required qualifications, capabilities, and skills • Advanced degree in analytical field (e.g., Data Science, Computer Science, Engineering, Applied Mathematics, Statistics, Data Analysis, Operations Research) • Experience in the application of AI/ML to a relevant field • Demonstrated practical experience in machine learning techniques, supervised, unsupervised, and semi-supervised • Strong experience in natural language processing (NLP) and its applications • Solid coding level in Python programming language, with experience in leveraging available libraries, like Tensorflow, Keras, Pytorch, Scikit-learn, or others, to dedicated projects • Previous experience in working on Spark, Hive, and SQL Preferred qualifications, capabilities, and skills • Financial service background • PhD/Masters in one of the above disciplines with minimum 3 years of relevant experience

Join a team that uncovers stories in data to guide major investments and delight clients, who is curious and passionate to transform data, and impact drive business breakthroughs! As a Quant Analytics Associate, within the Voice Product Analytics team, you will use data analytics to improve customer experience, reduce operating expenses, and work on key initiatives, document data lineage, scope analyses, develop data, form hypotheses, analyze data, generate insights, and present findings. Job Responsibilities: Analyze and manage IVR/NLU performance metrics and customer feedback to identify cross-channel((calls, branch, digital, etc.) trends, issues, and improvement opportunities. Contribute to business cases, design A/B tests, identify pilot populations, and analyze program performance to inform future strategies. Collaborate with data owners to govern data generation, definition, and retention. Prioritize and manage Voice-IVR analytics tasks while independently identifying and implementing customer experience improvements. Support preparing and delivering presentations with clear insights for executives and business partners and build understanding of business drivers and data with product groups. Write and maintain code in Alteryx, SQL, Tableau, and Python and structure and execute KPIs, trend analyses, dashboards, segmentations, and optimizations to improve performance. Continuously assess the current IVR experience, identifying pain points and implementing enhancements to optimize customer satisfaction and proactively seek and evaluate new technologies, processes, and features that can further enhance the IVR system and overall customer experience. Required qualifications, capabilities, and skills: Bachelor's or Master's degree in a quantitative field (Data Science, Mathematics, Statistics, Physics, Engineering, Economics, Finance, or related); 3+ years of experience applying statistical methods to real-world problems using SQL and at least one of: Alteryx, Python, Tableau. Hands on experience with data visualization for analysis and presentation. Strong mathematical/statistical skills using Alteryx, Python, SQL, Tableau. Robust analytical skills to collect, organize, analyze, and present large amounts of information accurately. Preferred qualifications, skills and capabilities Experience with cloud services (Azure, AWS, etc.). Experience in financial services or similar industries. Strong grasp of big data disciplines, AWS, Agile (Scrum), and new technologies. Prior experience in an insights function at a financial services or consulting firm.

The Banking team is focused on delivering resilient and agile money movement services that enable easy to use and reliable digital payment experiences. As the Senior Product Associate within the Banking team, you must be a strong self-starter who can proactively engage a virtual, cross organizational team without formal direction. You must have senior level interpersonal skills such as influence management, negotiation, and analytical/problem solving skills. You must have experience with both controls and regulatory processes. Job Responsibilities Drive end to end operations and controls management of Banking Payments products and services Coordinate as the single point of contact for coordinating production issues follow ups, customer and/or product group escalations Perform in-depth research and identify sources of production issues; in partnership with Product Owners ensure we have mitigants in place to prevent re-occurrence of the same issue Implement processes, controls, & risk frameworks to ensure all regulations and firm policies are met (i.e. control testing, process management, correction cases, etc.) Proactively identify controls gaps in process and offer ideas for improvement in areas that require remediation or enhancement. Manage principal level interlocks with internal customers to ensure productive feedback, reduce impediments and continuously improve the engagement. Required qualifications, capabilities, and skills 5+ years product leadership experience A background in process design, operations management, audit and controls Proven track record of managing a product in production and managing successful controls, including audits and regulatory reviews Comfortable in the weeds to identify, put guardrails around, and address issues in a timely manner Strong ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written) Strong influencing and partnership / collaboration skills to drive cross-functional team Ability to productively work in a matrix management organization Positive, team-oriented attitude and inspiring leadership skills a must Preferred qualifications, capabilities, and skills Financial Services experience ideally in Payments