Senior customer engineer vs desktop engineer

Differences between senior customer engineer and desktop engineer duties and responsibilities

Senior customer engineer example responsibilities.

• Use SMS to manage network connect devices, inventory hardware/software, software distribution/installation, and perform diagnostic checks on PC's.
• Train in high end water cool CPU's and network controllers.
• Experience with host operating systems, Microsoft, VMware, Linux and Unix.
• Restore VMware machines and files to their original state and location, by use of incremental backups.
• Submit engineer change request resulting in a pending design to improve safety of RF power connection to fabrication tool chamber.
• Perform maintenance on call recording data server and client PC's while maintaining up to date software and patch releases.
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Desktop engineer example responsibilities.

• Assign and manage extensions, voicemail accounts using AVAYA phone system.
• Partner with Microsoft, Symantec and other vendors to manage applications on all corporate desktops.
• Work on installing, configuring and managing multiple LAN/WAN network technologies (Cisco switches, routers and firewalls).
• Manage software deployments using SCCM and oversee monitoring of complex applications.
• Install and troubleshoot LAN connectivity email configurations on end-user workstations.
• Advance knowledge of LAN's including administration, security and physical cabling.
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