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  • Senior Manager Customer Excellence (Contact Center)

    Hilton 4.5company rating

    Senior manager job in San Juan, PR

    _\*\*\*This role is based at our corporate office in Dallas, TX or Remote\*\*\*_ This is your chance to be part of a Customer Care Team that is revolutionizing human hospitality in a digital world\. As Senior Manager on the Customer Excellence Team, you will strive to provide personalized solutions that inspire a passion for travel, making a lasting impression with every Hilton guest with whom you interact\. Reporting to the Director Customer Excellence, you will work across multiple departments in the business and have a broad impact on the Hilton Reservations and Customer Care \(HRCC\) organization\. The Senior Manager will collaborate with other project managers, owners and participants to ensure all HRCC requirements and timelines are captured and completed\. **HOW WE WILL SUPPORT YOU** Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as: + Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night + Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount + Paid parental leave for eligible Team Members, including partners and adoptive parents + Mental health resources including free counseling through our Employee Assistance Program + Paid Time Off \(PTO\) + Learn more about the rest of our benefits \(****************************************** At Hilton, we believe every Team Member is a leader\. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate\. \*\*Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans\. **HOW YOU WILL MAKE AN IMPACT** Your role is important and below are some of the fundamental job duties that make your work unique\. **What your day\-to\-day will be like:** + Manage HRCC internal and corporate project deliverables using industry\-standard project and process management tools + Be a primary relationship manager for Hilton corporate teams \(internal and external\) on HRCC and Hilton wide projects + Maintain project tracking tools, provide oversight on project and process requirements/documentation to support the intake and oversight of new Customer Excellence requests + Work with teams to develop comprehensive business cases including approval rationale, budget, reporting and change management requirements, implementation criteria and resource allocation + Conduct and document business plans, standard operating procedures \(SOPs\), project plans, process maps, and root cause analysis requirement sessions + Study and document standard processes and implement changes to improve efficiency + Be project lead coordinating teams and managing deliverables across multiple workstreams for HRCC and corporate wide projects + Be the lead HRCC representative on both internal and corporate projects, partnering with project managers, owners, and partners to define and meet HRCC requirements and timelines + Manage programs, projects, processes and other Customer Excellence functions **How you will collaborate with others:** + Partner with Process and Project Analysts to study, document and implement business and process changes, manage incoming projects and cadences for project and process management activities + Lead project meetings representing HRCC, and document business discussions, outcomes, actions, and risks + Consult with partners on HRCC's role in program/process projects and enhancements + Represent HRCC as the subject matter expert and contact for partnerships and internal corporate customer teams + Bring teams together to document project tasks, assign owners and timelines, and create a project framework for follow\-up and execution when the programs are in business as usual + Communicate the status of projects to partners, calling out risks and accomplishments for new and ongoing projects + Review performance metrics to identify improvement opportunities and maintain SOPs and related guidance documentation + Consult with partners on best practices, project deliverable requirements, dependencies, and other tasks to set expectations + Support Content, Engagement and Communications initiatives and provide support on leadership related materials **What projects you will take ownership of:** + As part of HRCC Shared Services, you will be responsible for customer success projects\. These projects relate to internal and external partnerships, brands, departmental and corporate pillar programs, and other Customer Excellence functions\. **WHY YOU'LL BE A GREAT FIT** **You have these minimum qualifications:** + Seven \(7\) years of project management and business process experience + Three \(3\) years' experience working in a high\-volume contact center \(daily volumes exceeding 10,000 contacts\), handling both voice and nonvoice customer contacts + Command of Microsoft PowerPoint, Excel \(can maintain complex spreadsheets\), and Project + Proficient in using process and project management tools to design workflows, manage timelines, and create visual assets, including Visio, Smartsheet, Figma, or similar platforms and experience in Agile methodologies + Experience evaluating current business processes to identify inefficiencies and opportunities, and design/implement improvements using methodologies such as Lean, Six Sigma, or Kaizen + Experience leading strategic initiatives with corporate teams and senior leadership + Travel less than 10% **It would be useful if you have:** + BA/BS Bachelor's Degree + PMP or relevant project management, process or Agile certification **WHAT IT IS LIKE WORKING FOR HILTON** Hilton, the \#1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world\-class brands \(**************************************** \. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more\-than 100\-year history\. Hilton is proud to have an award\-winning workplace culture and we are consistently named among one of the World's Best Workplaces\. Check out the Hilton Careers blog \(************************************** and Instagram \(******************************************** to learn more about what it's like to be on Team Hilton\! We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law\. Please contact us \(https://cdn\.phenompeople\.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\_Accommodation\_and\_Accessibility\_Assistance\-English\-20************253430519\.pdf\) if you require an accommodation during the application process\. Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short\-and long\-term disability insurance, access to our employee stock purchase plan \(ESPP\) where you can purchase Hilton shares at a 15 percent discount, a 401\(k\) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non\-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program \("Wellthy"\), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre\-tax commuter benefit and our travel discount\. The annual salary range for this role is $85,000 \- $130,000 and is determined based on applicable and specialized experience and location\. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive \(Bonus\) Plan, consistent with other team members at the same level and/or position within the Company\.\#LI\-REMOTE **Job:** _Technology_ **Title:** _Senior Manager Customer Excellence \(Contact Center\)_ **Location:** _null_ **Requisition ID:** _COR015IB_ **EOE/AA/Disabled/Veterans**
    $85k-130k yearly 11d ago
  • Sr Manager Digital Retail- Strategy & Dealer Tools

    Ford Motor Company 4.7company rating

    Senior manager job in San Juan, PR

    We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves? Enterprise Technology plays a critical part in shaping the future of mobility. If you're looking for the chance to leverage advanced technology to redefine the digital retail and customer experience and improve people's lives, this is the opportunity for you. Join us and challenge your analytical skills and knowledge of technical systems to help create experiences and vehicles that are as smart as you are. **In this position...** Ford's Digital Retail Experience team - as part of Enterprise Techonology Global Digital - is seeking a strategic and inquisitive Senior Manager Digital Retail Experience -- Strategy & Dealer Tools Leader to interpret and generate strategic insights from dealer-facing tools and systems that support the digital retail experience. Leveraging these insights, the successful candidate will identify current gaps and future opportunities for improvement, assist in defining key metrics, and ensure our omnichannel system is optimized to achieve established KPIs. This Leader will collaborate closely with dealer operations and product management, serving as the subject matter expert (SME) for dealer tools and systems throughout the purchase-to-delivery journey. Although this position is remote, we have a strong preference for local candidates able to work hybrid 4 days/week in our Dearborn, MI office. Relocation assistance may be available for qualified candidates. For remote candidates we prefer those who live in EST or CST areas. **What you'll do...** + Champion the customer experience on digital retail, utilizing research, data, critical thinking, human-centered design principles to ensure our greater org delivers on our customers' expectations and needs, while streamlining the dealer process and providing dealer sales efficiency. + Advocate for dealer efficiency with digital retail at Point of Sale including integration with Tier 1, Tier 3 websites, and in dealerships, ensuring that dealer needs are prioritized and addressed. + Partner with our tech partners to design our long-term Dealer tech stack strategy for commerce, ensuring alignment with organizational goals and dealer needs. + Work with the head of Digital Retail Experience and Dealer Operations to design and implement a plan for dealer adoption, ensuring that changes are effectively communicated and embraced throughout the network. + Lead team responsible for: + Defining requirements for dealer-facing tools and work with partners to deliver solutions that support excellent omnichannel experience. + Monitoring quality and tracking key metrics, ensuring digital retail performance meets standards enabling ongoing improvement. **You'll have...** + Bachelor's degree or equivalent combination of relevant education and experience. + 10+ years of experience in delivering Dealer technology that supports selling a vehicle - roles include: + Business strategy + Technology strategy + Dealer engagement + 3+ years of OEM/Dealership Relations experience/exposure + 3+ years of leadership/manager experience that include: + Creative problem-solving skills, strategic thinker, and high degree of intellectual curiosity to address business problems + Resilient leader who understands need to drive enterprise-wide alignment and displays influencing skills at all levels **Even better, you may have...** + Master's Degree + Extensive experience in Ford Dealer & Field facing roles + Track record of success in the full lifecycle of product management and leading end-to-end product development that include: providing product vision and roadmaps, writing or leading exceptional PRDs, and bringing to market high visibility and complex products. + Customer centric approach with a 'consumer first' mindset You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all the above? No matter what you choose, we offer a work life that works for you, including: + Immediate medical, dental, and prescription drug coverage + Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more + Vehicle discount program for employees and family members, and management leases + Tuition assistance + Established and active employee resource groups + Paid time off for individual and team community service + A generous schedule of paid holidays, including the week between Christmas and New Year's Day + Paid time off and the option to purchase additional vacation time. For more information on salary and benefits, click here: ***************************** (************************************************************************************************************************************************************************ This position is leadership level 5. Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************. Although this position is remote, it will be hybrid (onsite four days per week) for candidates who are in commuting distance to a Ford hub location or remote for non-local candidates \#LI-remote \#LI-LA1 **Requisition ID** : 55628
    $73k-98k yearly est. 26d ago
  • Senior Manager, CMC Global Regulatory Affairs

    Otsuka America Pharmaceutical Inc. 4.9company rating

    Senior manager job in San Juan, PR

    The Chemistry, Manufacturing and Controls (CMC) Global Regulatory Affairs (GRA) professional is responsible for developing and executing global regulatory strategies for CMC aspects of small molecule products during late-stage development and throughout the commercial lifecycle. This includes initial marketing application, post-approval changes, and lifecycle management activities across multiple regions. Primary regions/markets of responsibility include US and secondarily EU and Canada for smooth, timely approvals or continued marketing. This position requires approximately 20% domestic/international travel. **** + Develop and implement global CMC regulatory strategies for late-stage development, marketing applications (e.g., NDA/MAA), and post-approval lifecycle activities (supplements, renewals, variations) around small molecule drug substance, drug products and drug-device combination products. Ensure compliance with global regulations (FDA, EMA, ICH, WHO) and anticipate regulatory changes impacting CMC requirements. + Plan, prepare, and review CMC sections of regulatory submissions (IND/IMPD/NDA/MAA, post-approval supplements). Determine regulatory CMC content and scientific/technical requirements to ensure documentation meets regulatory standards. Lead responses to Health Authority questions and deficiency letters. + Represents CMC RA in project team meetings and provides expert interpretation of regulatory guidelines and perspective to the cross-functional team. Serve as CMC regulatory lead on global project teams (Pharmaceutical Development, Quality, Manufacturing, Global Regulatory Strategy). + Assess and provide regulatory strategy for CMC technical changes, process improvements, and new product introductions. Develop CMC strategies for post-approval changes, line extensions, and global harmonization of product registrations. Monitor and implement regulatory updates impacting marketed products. + Represent the company in meetings and negotiations with global Health Authorities for CMC related matters. Prepare briefing packages and lead CMC discussions during regulatory interactions as required during late-stage product development as well as post approval changes. + Support departmental initiatives such as preparing/updating departmental job procedures. Help assess and develop innovative ideas to optimize local and global CMC RA departmental processes and improve efficiencies, addressing current and future challenges. + Experience in CPP application filing through eCATS, 510(j)(3) reporting through next Gen portals is a plus. + Develop and maintain collaborative relationships with other local and/or global functional units [OPC CMC Global Regulatory Affairs, Global Regulatory Strategy, Manufacturing facilities, Global Quality, Technical Operations, Business Development etc.] as well as affiliates, external partner companies, contract manufacturers, packagers and suppliers etc. + Be proficient in the tools and systems needed for the function including and not limited to CREDO (document management), PRISM (regulatory information management system), Global Trackwise, eCTS Viewer (Viewer), Adobe Acrobat, and Microsoft Office tools. + Performs other duties as assigned related to CMC RA function. **Qualifications** **Education** : + BS/MS/PhD in Chemistry, Pharmacy, or related scientific discipline. + RAC certification will be a plus. **Experience** : + 7+ years in Regulatory Affairs CMC, with significant experience in small molecules is required. The ideal candidate will also have some prior experience with biologic, peptide or oligonucleotide products. + Proven track record in late-stage development investigational filings, marketing applications (NDA/MAA), global submissions, and post-marketing lifecycle management as the CMC Regulatory lead. + Regulatory experience in handling-controlled substance applications will be a plus. **Skills:** + Comprehensive knowledge of drug development process, pharmaceutical technology, drug manufacturing processes, analytical/quality control, GMP and related issues. + Knowledge of CMC regulatory requirements for small molecules during late stage development, initial marketing application and post-approval. + Comprehensive knowledge and experience in preparing CMC (Quality) sections for investigational, marketed product submissions (IND/IMPD/NDA/MAA/DMF, post-approval supplements) for FDA and equivalent submissions for Europe and Canada. + Comprehensive understanding of the global regulatory environment. + Strong analytical, problem solving, organizational and negotiation skills. Strong ability to work in a matrix environment and across cultural lines. + Strong leadership, communication, and negotiation skills. + Ability to manage complex projects and timelines across multiple regions. + Computer skills with demonstrated experience in working with the Microsoft suite of programs (Word, Excel, PowerPoint, and Outlook). + CMC reviewer (assessor) with FDA or EMA will be a plus. **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $146,955.00 - Maximum $219,650.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
    $147k yearly 21d ago
  • Senior Manager, Strategic Initiatives

    Welbehealth

    Senior manager job in San Juan, PR

    At WelbeHealth, we serve our communities' most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what. The Senior Manager, Strategic Initiatives will support the organization's highest-priority projects, identifying and implementing opportunities that drive substantial ROI. Reporting to the Senior Director, Strategic Initiatives and collaborating with the executive team, this role will assess operational challenges, set measurable improvement targets, and lead cross-functional efforts to deliver a strategic action plan. The Senior Manager, Strategic Initiatives brings strong analytical skills, thrives in a fast-paced, innovative environment, and demonstrates alignment with the company's mission and values. **This role is different because the Senior Manager, Strategic Initiatives at WelbeHealth:** + Operates at the intersection of mission and enterprise impact, directly supporting the organization's most critical, executive-sponsored initiatives that improve care delivery for vulnerable seniors while driving measurable operational and financial ROI + Has true visibility and influence across the organization, partnering closely with senior leaders and cross-functional teams to shape strategy, translate complex data into actionable insights, and drive execution **We care about our team Members. That's why we offer:** + Medical insurance coverage (Medical, Dental, Vision) + Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days + 401K savings + match + Comprehensive compensation package including base pay, bonus, and equity + And additional benefits! **On the day-to-day, you will:** + Execute high-priority projects that align with WelbeHealth's long-term vision and short-term operating plan + Utilize strong analytical skills to assess and address critical business challenges + Synthesize quantitative data and qualitative insights into key findings, providing actionable takeaways for stakeholders at all levels + Develop clear, concise materials for executive distribution, supporting workgroups and steering committee meetings + Drive timely delivery of project outcomes through effective collaboration + Foster cross-functional partnerships across all organizational levels, including executives, working collaboratively to achieve shared goals **Job requirements include:** + Bachelor's degree in relevant field, relevant professional experience may be substituted + Minimum of five (5) years of healthcare consulting, operations, or strategy experience in healthcare or related industry + Exceptional analytical skills, with the ability to provide business insights from analysis and tell a story with data + Demonstrated systems thinking/problem solving skills + Excellent influence, collaboration, and partnership skills, as this role will require significant navigation of a matrixed organization + Microsoft suite expertise, especially Excel and PowerPoint + Excellent organizational and communication skills + Ability to work independently with minimal supervision with the demonstrated ability to prioritize and direct own work We are seeking a Senior Manager, Strategic Initiatives that is highly analytical, experienced with large data sets, and can comfortably present to executive leadership. If you're ready to join a team that values both its participants and team members, we'd love to hear from you! Salary/Wage base range for this role is $132,181- $174,478 / year + Bonus + Equity. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications. Compensation $132,181-$174,478 USD **COVID-19 Vaccination Policy** At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations. **Our Commitment to Diversity, Equity and Inclusion** At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law. **Beware of Scams** Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to ****************************
    $50k-79k yearly est. Easy Apply 4d ago
  • US Senior Pay & Time Manager

    GE Aerospace 4.8company rating

    Senior manager job in San Juan, PR

    GE Aerospace's US Pay & Time Center of Excellence (COE) is a team of dedicated specialists focused on delivering accurate and timely payroll and time & attendance services for exempt and non-exempt employee populations. The team ensures seamless integration and alignment of payroll and time & attendance processes with broader organizational goals, establishing standard work and governance to leverage best practices and support the successful preparation, processing, and documentation of payroll. The US Senior Pay & Time Manager role is a critical leadership position responsible for overseeing a team of payroll and time & attendance specialists supporting exempt and non-exempt US employee populations across multiple sites and business units. This role drives sets direction and drives strategic initiatives to ensure timely, accurate, and compliant payroll processing, enabling employees to focus on delivering excellence in safety, quality, delivery, and cost (SQDC). As a key partner to site leaders and senior stakeholders, the US Senior Pay & Time Manager fosters strong connections across the organization, ensuring alignment with business priorities while using Flight Deck to implement process improvements, standardization, simplification, and operational efficiency. This role leverages best practices from across GE Aerospace and external benchmarks, guiding leaders and the team in creating innovative solutions to enhance payroll systems and practices. This role requires a forward-thinking approach to payroll operations, combining deep technical expertise with strategic leadership to deliver exceptional service and continuous improvement. This role partners closely with HR Managers, Business Leaders, Digital Technology, and other People Operations teams, acting as a liaison across these functions to drive process improvements, enhance system functionality, and ensure compliance with federal, state, and local regulations. You will influence strategy and priorities across sites and programs, ensuring consistent execution and measurable impact on SQDC. As a US Senior Pay & Time Manager, you will be responsible for leading the compliance, productivity and efficiency of the essential service and process delivery of payroll and time & attendance functions. You will provide strategic direction and insight on continuous improvement solutions to evolve and enhance payroll and time & attendance processes and systems, and you will build leadership capability to sustain results. Additionally you will be responsible for serving as a peer mentor to other team leaders in the NAM organization. **Job Description** **Essential Responsibilities:** + Ensuring pay is processed on time, accurately and in compliance with government regulations. + Leading a high-performing team, developing the team's technical proficiency, making training and development opportunities available and achievable. + Partner with others such as site leaders, vendors, HR Partners, Total Rewards, and People Ops teams on compliant and sustainable design, implementation, and governance of pay practices, resolving complex escalations and risk. + Manage the partnership with Digital Technology and time and attendance application support to provide feedback and direction on the time and attendance system road map & strategy, and partner on implementation and maintenance. + Drive process improvements and implement strategic initiatives. + Resolving complex escalations and risk, explaining complex payroll concepts to a range of employee personas from executives to HR to production employees in a clear and approachable manner. + Implement standard work for pay & time processes & procedures. + Building strong cross-functional relationships and executive stakeholder management; aligning objectives and resources across functions; surfacing risks with mitigation plans. + Analyzing payroll data and metrics to identify trends and opportunities for improvement, leading root cause analysis; translating insights into action plans with measurable outcomes. + Managing over/underpayment processes and partnership with HR and Union Relations / Employee Relations teams to ensure appropriate action. + Provide insight on team strategy and continuous improvement solutions. + Identifying opportunities and pain points, offering solution design options to improve payroll and time & attendance processes. + Providing payroll and time & attendance expertise and leadership during M&A activities. + Translating strategies into action plans and align team priorities to the business. + Obtaining certification in either Workday, Time System or Payroll within one year in role to ensure appropriate level of technical leadership for role. + Serve as a peer mentor to other team leaders in NAM organization. **Qualifications/ Requirements:** + Bachelor's degree in Business Administration, Finance, Human Resources, or a related field from an accredited university with minimum of 5 years of experience in HR Function and/or Payroll/Time & Attendance area, or a high school diploma / GED with at least 9 years of experience in HR Function and/or Payroll/Time & Attendance area. + Expertise in Workday Payroll, time & attendance systems and integration with payroll processes. + Strong knowledge of federal, state, and local payroll regulations, including FLSA, tax compliance and reporting. + Willing to travel as needed up to 15%. **Desired Characteristics:** + Certified Payroll Professional (CPP), Fundamental Payroll Certification (FPC), Workday, or time system certification. + Strong problem-solving skills to address complex payroll challenges. + Excellent executive communication and stakeholder management skills; ability to engage employees, leaders, and external partners. + Willingness to deep dive into current time and attendance site practices and develop strategy and execute resulting in standardization of work across sites. + Serve as a role model continuous improvement behaviors needed to encourage and embed change. + Strong interpersonal and leadership skills. + Strong problem solving and troubleshooting skills; solutions-oriented approach + Experience in managing internal & external audits. + Ability to manage and prioritize multiple urgent deliverables; experience in a matrixed leadership environment. + Experience with managing people virtually or a geographical dispersed team. **Pay and Benefits:** + The base pay range for this position is $117,000 - 160,000. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on November 7th, 2025. + GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual **Additional Information** GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). **Relocation Assistance Provided:** No \#LI-Remote - This is a remote position GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
    $117k-160k yearly 11d ago
  • Program Manager - Strategic Planning & Execution - GMPD

    Cardinal Health 4.4company rating

    Senior manager job in San Juan, PR

    In Cardinal Health Medical Segment, we're developing innovative products and services that are mission critical to healthcare. To enable this mission, the Program Manager, Strategic Planning and Execution - Global Medical Products & Distribution (GMPD) will be responsible for leading disciplined strategic planning process across the segment, bringing to bear both thought and project/program leadership to create momentum and enable action. This position reports to the Sr. Director, Strategic Planning - GMPD. The GMPD Strategy & Business Development team develops segment strategy, manages business analytics, and executes strategic plans for both organic and inorganic growth. This role is ideal for a strategic thinker with strong project management skills, experience in healthcare, and the ability to lead cross-functional teams and deliver complex initiatives. Communication, collaboration, curiosity, and analytical rigor are key to success. **Responsibilities** + **Strategic** **Planning** **and** **Execution** : Assists with long-term and annual strategic planning, tracks quarterly objectives, and manages key projects across business, finance, IT, and other areas. Communicates effectively with cross-functional teams in a matrixed environment. + **Program** **and** **Project** **Management** : Leadership of cross-functional teams with meticulous attention to detail and expertise in developing processes and systems for delivering complex, multi-modal solutions with consistent quality. Recognizes key project milestones, interdependencies, tasks, and limitations within large and intricate programs and projects. + Manage multiple projects, prioritize tasks, and meet deadlines through effective project management, problem solving, conflict resolution, and stakeholder communication. + Collaborate with internal and external partners to mobilize teams and ensure timely project delivery. + Identify and resolve issues, develop risk mitigation strategies, and escalate appropriately for successful execution. + **Analytical** **Rigor** : Bring structure to problems and intellectual leadership to problem solving; synthesize insights from analysis and ensure credible, actionable recommendations + **Financial** **Acumen** : Responsible for budgeting and capital allocation in the context of program management and strategic planning to maximize shareholder value. General understanding of financial performance metrics (i.e. P&L) + **Communications** **skills** : Develop rapport and credibility across the organization, promote ideas and proposals persuasively; proactively build clear, concise, strategic presentations/materials. + Strong communicator at all organizational levels. + Skilled at presenting to executives and handling sensitive information. + Anticipates stakeholder needs and clearly conveys program updates and answers anticipatory and impromptu questions. **Qualifications** + Bachelor's degree in related field preferred + PMP (Project Management Professional ) Certification a plus + 8+ years related work experience preferred + Understanding and evidence of employing standard project management tools and approaches across a wide variety of scenarios + Knowledge of the healthcare industry + Strategic thinker and communicator + Cross-functional and cultural champion + Strong influence, facilitation, and problem-solving skills + Demonstrated strong planning and organizational skills + Ability to travel 15% **Anticipated salary range:** $105,100 - $150,100 **Bonus eligible:** Yes **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 12/31/25 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _\#LI-JB1_ _\#LI-Remote_ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $105.1k-150.1k yearly 10d ago
  • Center Manager in Training - Relocation Required

    Biolife Plasma Services 4.0company rating

    Senior manager job in San Juan, PR

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** **Senior Operations Management Trainee (Senior OMT)** Are you a senior leader interested in bringing your expertise to a place where you can feel good about the work you do? Do you want to develop new skills and set yourself up for continued growth? As a **Senior Operations Management Trainee** at BioLife, you will participate in an advanced leadership development program that will take you to our plasma centers across the country. You'll travel up to 95% of the time to learn the business while networking with supportive leaders and prepare yourself for accelerated career growth. After completing the program and obtaining a Plasma Center Operations Manager role, you'll relocate to one of BioLife's locations. **Our growth is your bright future.** Opportunities to grow as a leader are within your reach. With the incredible growth of 235+ BioLife Plasma Services centers across the U.S., the future looks bright for you. When you work at BioLife, you'll feel good knowing what you do makes a difference. **_A typical day for you may include:_** + **Continuous Learning & Development:** The expedited training program lasts approximately six months. Upon completion, you'll have 12 months to obtain a Plasma Center Manager position. During this time, you'll receive hands-on experience and have mentorship opportunities. Drive your own learning plan that covers all aspects of managing our high-volume blood plasma collection facilities. + **Team Management:** You'll use your interpersonal and communication skills to cultivate a positive environment and motivate a team of diverse individuals. Provide employee feedback, conduct performance reviews, support team members' development, participate in staff planning and recruiting, and engage and retain employees. + **Career Advancement:** Work towards obtaining a Plasma Center Operations Manager position by completing the training program, networking, and building relationships across BioLife. As you progress your career at BioLife, you'll have opportunities to open and operate brand new plasma centers. + **Supportive Teamwork:** You'll work in our fast-paced, team environment; provide operational support; conduct management training; problem-solve; and communicate with senior management. + **Exceptional Customer Service:** Retain donors by creating a positive donor experience. You may also assist with production. + **Travel Opportunities:** Learn from and network with BioLife team members across the country. You'll be able to return home every other weekend. **REQUIRED QUALIFICATIONS:** + Relocation Required upon graduation/completion of Trainee Program. You will be able to choose which location you would like to apply to. + 3-5 years of experience leading medium to large teams (20+ direct reports) + Up to 90-100% travel during the Trainee Program + Ability to walk and/or stand for the entire work shift + Willingness to travel and work at various BioLife locations across the country + Ability to work evenings, weekends, and holidays + Have a valid driver's license for the entire duration of the program + Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees + Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. + Fine motor coordination, depth perception, and ability to hear equipment from a distance + Due to potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear **PREFERRED QUALIFICATIONS:** + Associates or Bachelor's Degree + Experience working with SOPs, GDP, GMP, CLIA, and the FDA + Experience working in a highly regulated or high-volume retail environment + Excellent interpersonal, organizational, technical, and leadership skills **About BioLife Plasma Services** Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. _BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._ _Equal Employment Opportunity_ \#LI-Remote **BioLife Compensation and Benefits Summary** We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. **For Location:** USA - MI - Virtual **U.S. Base Salary Range:** $80,000.00 - $110,000.00 The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. **EEO Statement** _Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._ **Locations** USA - MI - VirtualUSA - MI - Detroit, USA - MI - Flint, USA - MI - Grand Rapids, USA - MI - Marquette **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Full time **Job Exempt** Yes
    $80k-110k yearly 18d ago
  • Senior Director MSAT Strategic Operations & Packaging

    Johnson & Johnson 4.7company rating

    Senior manager job in Gurabo, PR

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at ******************* Job Function: Strategy & Corporate Development Job Sub Function: Business Innovation & Integration Job Category: People Leader All Job Posting Locations: Athens, Georgia, United States of America, Gurabo, Puerto Rico, United States of America, Titusville, New Jersey, United States of America Job Description: About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at *******************/innovative-medicine Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s): Belgium and Ireland - Requisition Number: R-048335 Switzerland - Requisition Number: R-048811 Puerto Rico and United States - Requisition Number: R-048814 Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission. We are searching for the best talent for Senior Director MSAT Strategic Operations & Packaging role based in Beerse, Belgium. Alternate onsite/hybrid locations can be considered at other Innovative Medicine Supply Chain (IMSC) sites such as Schaffhausen, Switzerland; Cork, Ireland; Geel, Belgium; Titusville, NJ US; Athens, GA, US; Gurabo, Puerto Rico. Purpose: The Senior Director MSAT Strategic Operations & Packaging (SO&P) will sit on the Manufacturing Science & Technology (MSAT) Leadership Team. MSAT's mission is to provide technical leadership for the introduction and lifecycle management of our product portfolio, while creating value through innovative responses to customer and business requirements. This position leads the Strategic Operations & Packaging group within MSAT and is accountable for supporting MSAT Teams and the greater MTO by enabling the successful leadership and management of both the business and technical processes as well as Packaging Engineering for all internal and external sites. You will be responsible for: The Senior Director MSAT SO&P is accountable for ideating, shaping, driving and optimizing business and technical processes, with associated tools that are essential to the business strategy execution within the ever-changing business landscape. The core of the MSAT SO&P group is focused on ensuring robust process governance, providing a framework for accountability, adherence, and continuous improvement. Its team members collaborate with cross-functional teams to ensure alignment with organizational goals and enhance the efficacy of processes to build the required people, process, and systems capabilities. This leader brings new perspectives, is a change agent, can create and convey this in an aspirational vision and strategy for MSAT, and implements new ways of working embraced by all in MSAT. This role sits on the MSAT LT and is the right hand of the VP MSAT for strategic, business and organizational leadership. The SO&P team ideates, develops and deploys capabilities and processes (organizational innovation) to make MSAT more efficient, reliable and cost effective. The Senior Director MSAT SO&P drives a culture of agility, innovation, technical excellence, business acumen and harmonized ways of working across MSAT. This position has a strong people focus to attract, develop and retain top scientific/technical as well as business talent, and develop leaders and talent in the MSAT SO&P. Key SO&P areas are: * Business Management: Identify and centralize work & services across MSAT, then optimize and standardize and lastly automate and/or outsource to free up vital time for MSAT's Scientists and Engineers. Drive Strategic Workforce Planning; training and curricula to upskill the MSAT organization and continuously build and strengthen core capabilities. Provide Communication Services and develop/improve Business Systems used across MSAT. * Strategy & Performance: Drive MSAT's Strategy both development and execution and enable Performance Management delivering insights to the different MSAT teams to drive improvements. Project Portfolio Management as well as Project Tracking across MSAT. Manage Budget and Resources for all of MSAT. * Technical Know How: Drive continuous improvement and harmonized execution across MSAT for MSAT's core technical processes (TT, LCPV, Cleaning). Deliver governance for MSAT's Communities of Practices and foster Knowledge Management as Our People and Our Know How are MSAT's key assets. * Packaging Engineering: providing secondary and tertiary packaging material design, equipment & transportation related support for new product launches, technical transfers and lifecycle management related activities, incl. projects, for all internal & external packaging sites. The leader will communicate performance, progress, challenges, and achievements to stakeholders at all levels, including senior management. Identify risks associated and develop proactive mitigation strategies. Integrate Johnson & Johnson's Credo into team objectives and decision-making processes. Qualifications / Requirements: * Minimum of a Bachelor's/University or equivalent degree required; MSC/MBA preferred * Minimum of 12-15 years of related experience of which 5-10 years in a technical / manufacturing or support environment, including experience of working with or within technical teams * Demonstrated senior level management overseeing teams across geographic regions * Strong business acumen, results oriented, finance/budget understanding and a broader experience in addition to technical / scientific experience * Comprehensive knowledge of end-to-end supply chain * Demonstrated competency in developing and communicating a clear vision and strategy for a large team of professionals within a diverse and multicultural environment * Demonstrated ability to build and maintain a diverse leadership team and nurture an inclusive culture to realize the MSAT SO&P mission throughout the entire MSAT organization * Demonstrated ability in working with external partners leveraging & sharing best practices * Ability to influence peers and people at higher levels within the organization * Experience in building strategic alliances with partners * Strong Change Leadership - demonstrated change agent Other: * Requires proficiency in English (written and verbal) to communicate effectively and professionally * Ability to work internationally across various time zones * May require up to 20% domestic and/or international travel, depending on business requirements * Requires the ability, through our flexible work policy, to work on-site a minimum of three days each week, with the option of two remote workdays each week Candidates must be currently based near one of the locations listed above to be considered. Applications are open until 10 January 2026 and will be reviewed after the closing date. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (********************************) or contact AskGS to be directed to your accommodation resource. The anticipated base pay range for this position in US is: $178k-$307k. The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market. #LI-Hybrid Required Skills: Preferred Skills: The anticipated base pay range for this position is : $178,000.00 - $307,050.00 Additional Description for Pay Transparency:
    $70k-98k yearly est. Auto-Apply 14d ago
  • Identity and Access Management Consultant

    Cai 4.8company rating

    Senior manager job in San Juan, PR

    **Req number:** R6665 **Employment type:** Full time **Worksite flexibility:** Remote **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. **Job Summary** We are looking for a motivated Identity and Access Management Consultant ready to take us to the next level! If you have experience with Microsoft Entra ID and Okta, and are looking for your next career move, apply now. **Job Description** We are looking for an **Identity and Access Management (IAM) Migration Consultant** to support the migration from Okta to Microsoft Entra ID. This position will be **full-time contract** and **remote** . **Candidates must be based in Florida.** **What You'll Do** + Lead and support the migration of SAML/OIDC applications, authentication policies, and identity workflows from Okta to Microsoft Entra ID + Configure and optimize Conditional Access, Authentication Methods, Self-Service Password Reset (SSPR), and Multi-Factor Authentication (MFA) policies + Design and implement multi-tenant and B2C identity strategies + Support hybrid identity scenarios involving Active Directory (AD), Entra Connect, and cloud-first identity models + Set up and manage test tenants for validation, experimentation, and proof-of-concept work + Implement delegated administration and role-based access control (RBAC) in Entra and Microsoft 365, following least privilege principles + Assist with identity lifecycle management, including onboarding/offboarding processes and cleanup + Collaborate with internal teams to implement Identity Governance, including Access Reviews, Entitlement Management, and Access Packages + Document configurations, processes, and migration plans + Provide guidance on best practices for secure remote access, identity lifecycle management, and decommissioning legacy identity systems **What You'll Need** Required: + Identity and Access Administrator Associate (SC-300) Certification + Strong hands-on experience with Microsoft Entra ID (formerly Azure AD), including Conditional Access, MFA, SSPR, Authentication Methods, and Identity Governance + Proven experience with Okta and migrating identity services to Microsoft Entra ID + Experience with test tenant setup and management for validation and experimentation + Familiarity with delegating permissions in Microsoft Entra and Microsoft 365 using least privilege access models + Practical experience with identity lifecycle management, including cleanup of stale or orphaned objects + Experience with hybrid identity environments, including AD, Entra Connect, and cloud-first identity models + Experience with multi-tenant and B2C identity configurations + Experience with PowerShell scripting for identity automation + Experience with Microsoft Graph API and Entra ID custom extensions + Strong programming and scripting experience (e.g., Java, Python, C#, Bash) + Ability to work independently and collaboratively in a fast-paced environment + Strong troubleshooting and problem-solving skills + Excellent communication and documentation skills + DevOps experience + AWS IAM, AWS Managed AD + Experience with HR-as-Master + Privileged Access Management (PAM) + Understanding of Zero Trust principles and secure access design Preferred: + Microsoft certifications (e.g., SC-100, AZ-500) **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards + Sedentary work that involves sitting or remaining stationary most of the time, with occasional need to move around the office to attend meetings + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor \#LI-CB1 **Reasonable accommodation statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. $58 p/h - $63 p/h The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
    $50k-74k yearly est. 31d ago
  • Senior Project Manager

    Rain 3.7company rating

    Senior manager job in San Juan, PR

    At Rain, we're rebuilding the global financial pipes money flows through. Our infrastructure makes stablecoins usable in the real world by powering credit card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. If you're curious, bold, and excited to help shape a borderless financial system, we'd love to talk. Our Ethos Operating at the epicenter of stablecoin innovation means moving fast and thinking globally. Our team reflects the diverse, international audiences we serve. We hire people who stay agile as the tide ebbs and flows, fix what's broken without waiting, chase trends before they peak, and remember to have fun through it all. About the Role Rain is hiring a Project Manager to bring clarity, structure, and operational excellence to the company's most strategic initiatives. Based in San Juan, this role will work across departments and regions to coordinate execution on key programs including new product launches, integrations with banking and processing partners, network value-added services, and global expansion projects. The ideal candidate thrives in fast-moving environments, can translate ambitious goals into actionable plans, and drives cross-functional collaboration with precision and accountability. This is an individual contributor role to begin, with the opportunity to build and lead a broader project management function as Rain continues scaling its operations and partnerships worldwide. What You'll Do Manage cross-functional projects across Rain's ecosystem, including product launches, partner integrations, value added service project planning and network initiatives. Oversee integrations with banking partners, payment processors, and strategic partners, ensuring seamless technical and operational alignment. Coordinate across product, business development, operations, compliance, and finance teams to keep priorities synchronized and deliverables on track. Build and maintain project plans, tracking systems, and dashboards that create visibility across leadership and teams. Identify dependencies, surface risks early, and drive resolution to maintain timelines and quality. Lead initiatives tied to Visa and Mastercard programs, network value-added services, and partnership rollouts. Support global expansion projects by coordinating readiness across markets, products, and partners. Establish scalable frameworks and processes for efficient execution and consistent delivery. Contribute to the long-term development of Rain's project management discipline, setting standards and best practices for future growth. Who You Are 6-9 years of experience managing complex, cross-functional projects, ideally in fintech, financial services, or technology. Proven success delivering projects involving multiple partners, integrations, or global teams. Highly organized, detail-oriented, and skilled at driving accountability across stakeholders. Strong communicator with the ability to bring clarity and momentum to dynamic environments. Strategic yet hands-on-equally comfortable planning frameworks or diving into execution details. Proficient with project management tools (Asana, Notion, Monday, etc.) and experienced in progress tracking and reporting. Thrives in global, fast-paced environments with multiple concurrent initiatives. Based in San Juan, PR, with flexibility to collaborate across time zones. Nice to Have Experience in partner integrations with banks, processors, or payment networks. Background in Visa or Mastercard program operations or network value-added services. Familiarity with global expansion and market enablement projects. Exposure to compliance or regulatory-adjacent processes. PMP, Agile, or similar certifications. Benefits Our team works hard, so we make sure our benefits do too. Here's what you can expect as a Rainmaker: Top-tier coverage: We cover 95% of Medical, Dental, and Vision premiums. 401(k) with matching: Invest in your future, just like we're investing in ours. Ownership that matters: Every team member gets equity because we believe in building together. Work your way: Flexible hybrid setup with our San Juan office as your hub. Unlimited PTO: Because time to rest and reset is just as important as time to ship. Product-first perks: Monthly budget to test our cards and features like a real user. Wellness support: Monthly stipend to spend on fitness, therapy, or whatever keeps you thriving. Home office setup: One-time stipend to create a workspace that helps you perform at your best. Team connection: Frequent company events, dinners, and offsites to stay connected and inspired.
    $69k-88k yearly est. Auto-Apply 32d ago
  • Zone Manager, Provider Privacy

    Datavant

    Senior manager job in San Juan, PR

    Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. **Role Summary:** The Zone Manager, Provider Privacy will provide operational oversight and leadership as well as day-to-day supervision of privacy compliance activities within assigned business zones, serving as the primary liaison between the Vice President of Privacy Analysts. This role is responsible for ensuring the consistent execution of privacy incident management, HIPAA compliance, and data protection processes across operational units. The Zone Manager will coordinate with cross-functional teams including Legal, Operations, and Security to support risk mitigation, training, and adherence to regulatory and contractual obligations. This position requires a strong understanding of healthcare privacy regulations, exceptional organizational and analytical skills, and a commitment to fostering a culture of compliance and privacy excellence throughout the organization. **Key Responsibilities:** + Supervise and mentor Privacy Analysts across assigned operational zones, ensuring accurate and timely handling of HIPAA incidents and privacy matters. + Review incident investigations, root cause analyses to ensure completeness, accuracy, and alignment with regulatory standards. + Serve as an escalation point for complex privacy incidents or high-impact cases, coordinating with Legal and the Director of Compliance on next steps. + Monitor privacy incident trends across zones to identify systemic risks and recommend proactive mitigation measures. + Ensure consistent application of policies, processes, and reporting across the zone + Support the development and execution of regional or functional privacy audits in partnership with the Internal Audit and Compliance teams. + Collaborate with business units to identify and address privacy risks in daily operations, data handling, and third-party interactions. + Maintain oversight of data tracking and reporting within the privacy incident management system, ensuring accuracy and completeness. + Assist in managing communication with customers, clinics, and, when appropriate, affected individuals and regulatory authorities. + Assist in implementing enterprise privacy and compliance policies within assigned zones. + Provide privacy-by-design and compliance-by-design guidance to operational teams. + Support the development and delivery of targeted privacy training programs, reinforcing compliance best practices. + Recommend enhancements to policies, procedures, and training based on observed trends and root cause analysis. + Partner closely with Operations, Customer Service, and Legal to maintain alignment on privacy and compliance initiatives. + Provide zone-level performance metrics and updates to the Director of Compliance for inclusion in enterprise-wide reporting. + Represent the Compliance team in cross-functional projects related to data protection, customer reporting, or business process improvements. + Travel for conferences and to meet with customers as needed, up to 30%. **Basic Qualifications:** + Bachelor's degree in Health Information Management, Healthcare Administration, or a related field. + 6+ years of experience in healthcare compliance, privacy, or information governance. + Minimum 3 years of experience in a leadership, supervisory, or team management role. + Strong working knowledge of HIPAA, HITECH, and related state and federal privacy laws. + Demonstrated experience conducting or overseeing privacy incident investigations and root cause analyses. + Proficiency in privacy incident tracking systems and data reporting tools. + Excellent analytical, organizational, and communication skills. + Proven ability to manage multiple priorities and deadlines in a fast-paced environment. + Strong ethical judgment, attention to detail, and commitment to confidentiality. + Ability to travel up to 30% **Desired Qualifications:** + Master's degree in Health Information Management, Healthcare Compliance, or a related discipline. + Professional certification such as CIPP/US, CHPC, CHC, or RHIA. + Experience in a healthcare technology or health data interoperability organization. + Familiarity with privacy-by-design frameworks and compliance integration in technology environments. + Experience collaborating with internal audit or regulatory compliance teams. + Demonstrated success in developing and delivering privacy training or educational materials. + Strong interpersonal skills with the ability to influence and build relationships across functions and levels. We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation range for this role is: $145,000-$170,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
    $19k-38k yearly est. 35d ago
  • Sr Learning Project Manager

    The Hertz Corporation 4.3company rating

    Senior manager job in San Juan, PR

    **A Day in the Life:** As the **Sr. Learning Project Manager** , you will lead the planning, execution, and continuous improvement of new hire and ongoing training programs across North America Operations. Acting as the central project manager for the training operations organization, you'll collaborate closely with both in-person and virtual training teams to deliver high-impact onboarding experiences, optimize processes, and ensure measurable results. Your responsibilities include managing the build and enhancement of a complex suite of program offerings, driving process design and improvement, and applying Kirkpatrick Level 3 and 4 evaluation to measure effectiveness. You'll ensure all training initiatives align with business priorities and operational goals, supporting program launch and transitioning into long-term sustainment and continuous improvement. This role is critical in shaping programs that drive performance, engagement, and organizational success. The salary range begins at $85,000. **What You'll Do:** + Lead end-to-end project management for North America Operations new hire training programs, including planning, resource allocation, and performance measurement. + Collaborate with business leaders and internal stakeholders to identify learning needs, set priorities, and ensure alignment with operational goals. + Conduct gap and needs analyses to define learning objectives and establish post-training evaluation strategies. + Manage the design, implementation, and continuous improvement of onboarding and development programs, ensuring consistency and compliance with organizational standards. + Drive special projects related to new business initiatives and onboarding, adapting quickly to evolving requirements. + Coordinate with in-person and virtual training teams to align schedules, resources, and best practices across multiple locations. + Develop and maintain detailed project plans, proactively identifying risks and providing timely updates to leadership. + Leverage data and analytics to measure training effectiveness, report on key metrics, and inform continuous improvement efforts. + Maintain program documentation and compliance standards, ensuring accuracy and readiness for audits and reporting. + Champion a culture of learning, innovation, and operational excellence within the training organization. + Validate ROI for all major initiatives, demonstrating measurable impact on performance and business outcomes. **What We're Looking For:** + 5+ years' experience in Project Management + 5+ Learning & Development and/or Field Operations, preferred + Bachelor's Degree in related field, preferred + Strong analytical and assessment skills; ability to interpret data and translate insights into actionable solutions. + Advanced proficiency with digital platforms and project management tools (e.g., Microsoft Project, O365). + Experience managing complex projects, timelines, and resources in a dynamic, matrixed environment. + Understanding of learning and development theories, models, and the training lifecycle. + Ability to work a flexible schedule; travel may be required. + Ability to collaborate with internal and external stakeholders across multiple functions and locations + Ability to influence + Flexible and adaptable; ability to work effectively in ambiguous situations + Excellent verbal and written communication skills + Results driven, ability to make decisions and help solve problems + Ability to drive process and organizational change. + Ability to motivate teams and keep a positive attitude in a fast-paced environment. + Ability to work under minimal supervision with a goal-oriented mindset. + Ability to see the big picture and leverage critical thinking and decision-making skills. + Excellent organization, time management, delegation, and prioritization skills. **What You'll Get:** + Up to 40% off the base rate of any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
    $85k yearly 11d ago
  • General Manager

    Upturn Co

    Senior manager job in San Juan, PR

    Responsible for the safe and smooth functioning of a facility such as a shopping mall, a cluster of a companys office buildings, a hotel, an educational institution, a convention center, or a resort, by supervising its maintenance and by regular evaluation of its condition. Facilities Manager Job Duties Keeping an area clean, safe, and in good working condition and having good supervisory skills. Responsibilities usually include: 1) Using CMMS and schedule for cleaning and maintenance of the facility. 2) Evaluate the condition of equipment or systems such as air conditioning, generators, elevators, fire pump, etc. on a regular basis. 3) Ensuring adequate lighting in all areas. 4) Make sure the buildings are safe, in accordance with applicable regulations, and that no fire or other hazards exist. 5) Maintaining precise records of the working condition of the facilitys equipment. 6) Directing responsibilities to other staff members and evaluating their performance. 7) Preparing and conducting safety training programs. 8) Implementing new technology into processes if required. 9) Suggesting and discussing areas for improvement with management. 10) Sometimes participating in interior decorative plans, such as choosing the type of carpet or glass, keeping in mind the type of maintenance that will be required for them. 11) Establishing and overseeing recycling operations where required. 12) Making building Facilities Manager Knowledge and Skills 1) Good organizational and planning skills to ensure that all areas are taken care of in a disciplined, periodic manner. 2) Knowledge of HVAC (Heating, Ventilation, and Air Conditioning), Occupational Safety and Health Administration (OSHA), Plumbing, Masonry, and in some cases Environmental Protection Agency (EPA) principles and guidelines. 3) A keen attention to detail, especially the ability to quickly spot threats to safety.
    $44k-79k yearly est. 60d+ ago
  • Casino General Manager

    Rio Mar Hospitality Management

    Senior manager job in Ro Grande, PR

    The Casino General Manager is responsible for overseeing all aspects of casino operations, ensuring the establishment delivers exceptional guest experiences while achieving financial goals. This includes managing gaming operations, food and beverage services, and entertainment offerings. The role requires strategic planning, team leadership, compliance management, and a deep commitment to maintaining a safe, enjoyable environment for guests and employees alike. Education & Experience • Bachelor's degree in Business Administration, Hospitality Management, or a related field. • 7+ years of progressive leadership experience in casino or hospitality management. • Proven track record in financial management, customer relations, and operational oversight. • Demonstrated success in leading large teams and managing multi-department operations. • Advanced knowledge of casino operations, gaming laws, and hospitality standards. • Strong financial analysis and budgeting skills. • Exceptional interpersonal and communication abilities. • Strategic thinker with a results-driven approach to decision-making. • Proficiency in casino management systems and tools. • Puerto Rico gaming license or ability to obtain one. • Additional certifications in hospitality or gaming management are a plus. Physical Requirements • Ability to work flexible hours, including evenings, weekends, and holidays. • Requires physical stamina for long hours on the casino floor and during events. • May involve travel for business meetings, training, or promotional activities. • Work in a fast-paced, high-pressure environment with a focus on multitasking and problem-solving.Light work - Exerting up to 20 pounds of force occasionally, and /or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
    $44k-79k yearly est. Auto-Apply 60d+ ago
  • MV01-110725 Senior Project Manager

    Validation & Engineering Group

    Senior manager job in Juncos, PR

    Job Description Validation & Engineering Group, Inc. (V&EG) is a leading services supplier who provides solutions for the Pharmaceutical, Biotechnology, Chemical, Food, and Medical Devices industries in the following areas: Laboratory, Compliance, Computer, Engineering, Project Management, Validation, and other services. We are seeking a talented, dedicated individual committed to work under the highest ethics standards for the following position: Senior Project Manager SUMMARY Oversees, manages and coordinates all operational aspects of ongoing department level projects having significant impact on multiple organizations. Serves as liaison between project team and organization. FUNCTIONS - Manage all aspects of project(s): planning, implementation, monitoring, completion, and follow-up. - Manage competing timelines and prioritize critical tasks. - Establish and achieves project standards for work quality and quantity. - Assess project issues and develop solutions to meet scientific, productivity, quality and client satisfaction goals and objectives. - Assist in technical, financial, and organizational issues by researching issues, providing recommendations and maintaining document archives. - Manage and track project budget(s). - Negotiate and reconcile the use of resources for the projects. - Identify and anticipate schedule slips or changes and analyzes the costs and resource impact. - Develop and implement tools, techniques and processes to provide or create information to enable informed decision making within the teams. - Actively participate in directing the evolution and defining the role of the project. - Ensure the project goals and objects are well understood by the various functional areas. - Liaison with Management, Department Heads, Leaders, sub or satellite team leaders and members to obtain their continued input and feedback on the benefits, needs, and issues associated with the project. - Maintain the master project plan and schedule for assigned projects. - Recommend and develop operational or process improvements for the performance and successful functioning of the project team. - Provide senior management and department heads with project management support on an as needed basis as well as for special projects. - May manage and direct the activities of project support staff. - Conduct annual performance reviews, and provides career counseling and general guidance. - Identify or leads focus area projects within the overall function of project management or related projects. - Generate periodic updates and prepare formal presentations for required forums. - Generate individual and more complex reports utilizing various resources. - Ensure project work complies with domestic (may also involve international) regulatory requirements and approved guidelines relevant to area of responsibility. - Ensure project work complies with practices, policies and standard operating procedures. - Participate in required meetings, activities, and related projects and relevant interdepartmental activities. - Anticipate resource needs and communicate to management sponsors. ** Other functions that may be assigned. EDUCATION - Bachelors + 6 years of Project Management experience COMPETENCIES/SKILLS - Skills in handling multiple responsibilities, priorities, tasks, and projects simultaneously. - Skills in working under time pressure. - Practical project management software and spreadsheet skills, proficient computer operation skills. - Effective interactions in a team or matrixes environment. - Good organizational skills, detail-oriented & accurate, analytical skills. - Team player, self-starter, strategic thinker, persistent, tactful, and persuasive. - Effective verbal and written communication skills (writing and presentations).
    $66k-88k yearly est. 16d ago
  • Sr. Project Manager

    Flexible & Integrated Technical Services

    Senior manager job in Manat, PR

    For Project Management services in the Capital Projects area. WHAT MAKES YOU A FIT: The Technical Part: Bachelor's Degree in Engineering and at least ten plus (10+) years of experience on Pharma and Capital Projects Bilingual, Spanish and English (good communications) Experience in: Scope of Works and RFPs development Schedule development and update Cost Estimate analysis and development Change orders analysis and negotiation Cash flow management and cost control SAP Engineering Design Review General contractors and Sub-contractors The Personality Part: Our Next Piece is someone who treats everyone they meet like family, especially our resources, clients and team members. In other words, being a customer service pro is one your (many) talents. Being the Piece means you're full of bright ideas and eager to innovate, always bringing top-quality results to the table. Are you ready to take on this new challenge? AS A PIECE OF FITS, YOU WILL: (The day-to-day on the job) Responsible for the development and implementation of various projects. Manage budgets and applicable cross-functional team members. Manage all aspects of projects including the scope development, initial design, acquiring permits, bidding process and proposal evaluation. Create budget, scheduling construction, overseeing field operations, change control, commissioning, and validation process. Coordination required with production areas to achieve project schedule objectives. Develop status reports, cost estimates, and resource plans. BEING A FITS PIECE COMES WITH PERKS: One of these is the excellent, unmatched, never-before-seen customer service of our team (trust us, you'll be amazed). However, that's not all we have to offer. Talk with us to find out! WHO WE ARE: We are a Service Provider company different from the rest. We pride ourselves in how we treat the most important piece of our company's puzzle: you! We integrate Engineering, Construction, Maintenance, Utilities and Specialized Technical services across the Island (and in the US as well!). Our company is flexible, family-oriented and focused on our resources' well-being, while providing our Pharmaceutical, Medical Device and Manufacturing industry clients with top-notch quality talent. We're FITS! Are you the next piece?
    $66k-89k yearly est. Auto-Apply 60d+ ago
  • Store Manager

    Department of Defense

    Senior manager job in Bayamn, PR

    Apply Store Manager Department of Defense Defense Commissary Agency Defense Commissary Agency Apply Print Share * * * * Save * This job is open to * Requirements * How you will be evaluated * Required documents * How to apply Store Managers plan, direct, coordinate, and control the diverse day-to-day retail operations of a commissary. Read the entire announcement before starting the application process. Summary Store Managers plan, direct, coordinate, and control the diverse day-to-day retail operations of a commissary. Read the entire announcement before starting the application process. Overview Help Accepting applications Open & closing dates 12/14/2025 to 01/11/2026 Salary $52,205 to - $98,422 per year 2025 Base rate shown. See GS Pay Tables at opm.gov for actual salary by location. Pay scale & grade GS 9 - 12 Locations Many vacancies in the following locations: Eielson AFB, AK Anchorage Area AK Elmendorf AFB, AK Fort Greely, AK Kodiak, AK Show morefewer locations (134) Maxwell AFB, AL Redstone Arsenal, AL Little Rock AFB, AR Davis Monthan AFB, AZ Luke AFB, AZ Barstow, CA Beale AFB, CA Camp Pendleton, CA China Lake, CA El Centro, CA Los Angeles AFB El Segundo, CA March AFB, CA Miramar MCAS Marine Corps Air Station Miramar, CA McClellan, CA North Island NAS Naval Air Station San Diego, CA Port Hueneme, CA San Diego NB San Diego County, CA Travis AFB, CA Buckley AFB, CO Fort Carson, CO Peterson AFB, CO Joint Base Anacostia-Bolling, DC Eglin AFB, FL Jacksonville, FL Key West, FL MacDill AFB, FL Whiting Field NAS Milton, FL Patrick AFB, FL Pensacola, FL Albany, GA Fort Moore Fort Benning, GA Fort Gordon, GA Fort Stewart, GA Robins AFB, GA Andersen Air Base, GU Orote Santa Rita, GU Hickam AFB, HI Kaneohe Bay Kaneohe, HI Pearl Harbor, HI Schofield Barracks, HI Mountain Home AFB, ID Rock Island County, IL Scott AFB, IL Harrison Village Fort Ben Harrison, IN Fort Leavenworth, KS Fort Riley, KS Fort Campbell, KY Fort Knox, KY Aberdeen Proving Ground, MD Andrews AFB, MD Fort Meade, MD Bangor, ME Fort Leonard Wood, MO Belton Richards-Gebaur AFB, MO Columbus AFB, MS Keesler AFB, MS Meridian, MS Camp Lejeune, NC Fort Bragg North/South Fort Bragg, NC Grand Forks AFB, ND Offutt AFB, NE Lakehurst, NJ McGuire AFB, NJ Picatinny Arsenal, NJ Cannon AFB, NM Kirtland AFB, NM White Sands Missile Range, NM Fallon, NV Nellis AFB, NV Mitchell AFB, NY Saratoga Springs, NY Wright-Patterson AFB, OH Altus AFB, OK Fort Sill, OK Tinker AFB, OK Vance AFB, OK Pittsburgh Area Moon, PA Tobyhanna, PA Fort Buchanan, PR Charleston AFB, SC Fort Jackson, SC Charleston NWS Goose Creek, SC Arnold AFB, TN Corpus Christi, TX Dyess AFB, TX Fort Bliss, TX Fort Hood I/II Fort Hood, TX Fort Sam Houston, TX Goodfellow AFB, TX Lackland AFB, TX Laughlin AFB, TX Randolph AFB, TX Hill AFB, UT Dahlgren, VA Fort Belvoir, VA Fort Eustis, VA Fort Lee, VA Fort Myer, VA Langley AFB, VA Little Creek Amphibious Base, VA Norfolk, VA Quantico, VA Oceana NAS Virginia Beach, VA Fort Lewis Joint Base Lewis-McChord, WA Smokey Point Marysville, WA McChord AFB, WA Fort McCoy, WI FE Warren AFB Warren AFB, WY Cairo, Egypt Garmisch, Germany Kaiserslautern, Germany Ramstein, Germany Spangdahlem, Germany Stuttgart, Germany Vogelweh Army Installation, Germany Sigonella Sicily, Italy Atsugi Naval Air Facility, Japan Camp Foster, Japan Camp Kinser, Japan Iwakuni Marine Corps Air Station, Japan Kadena Air Base Okinawa, Japan Sagamihara, Japan Hario Sasebo, Japan Yokosuka, Japan Schinnen, Netherlands Lajes (azores), Portugal Camp Humphreys, South Korea Osan, South Korea Yongsan, South Korea Incirlik, Turkey Alconbury, United Kingdom Croughton, United Kingdom Lakenheath, United Kingdom Menwith Hill, United Kingdom Remote job No Telework eligible No Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy. Appointment type Permanent Work schedule Full-time - Subject to an irregular tour of duty including nights, weekends, and holidays. Service Competitive Promotion potential None Job family (Series) * 1144 Commissary Management Supervisory status Yes Security clearance Other Drug test No Position sensitivity and risk Noncritical-Sensitive (NCS)/Moderate Risk Trust determination process * Suitability/Fitness Financial disclosure No Bargaining unit status No Announcement number DECA-26-CCP-12847729-MP Control number 852398000 This job is open to Help Internal to an agency Current federal employees of the hiring agency that posted the job announcement. Clarification from the agency Current competitive service DeCA employees with career or career-conditional status. This establishes a list of applicants to fill vacancies as they occur in the 3 months after the announcement closes. Duties Help * Act as department manager (produce/meat/ grocery). * Serves as facility Sanitation Coordinator, Safety Manager and/or Security Manager, Conducts periodic inspections for compliance with sanitation, safety, and security requirements. * Plan, direct, coordinate and control the diverse day-to-day commissary department operation. * Analyze a variety of management reports and implements technology to determine/improve the efficiency of operations and initiate action(s) to correct deficiencies. * Supervise department managers engaged in the operation of the store. * Provide guidance and training to subordinates in the execution of the inventory requirements and help with reducing shrinkage/waste. * Provide guidance and training to subordinates in the execution of the display program. * Resolve employee and customer complaints. * Assure item requisitions are made to maintain appropriate stock levels. * Assure pricing of all department items is in compliance with applicable regulations. * Ensure that all inventories are conducted timely and accurately as required. Work conditions: * Most of the work is performed in the store display area which is well lighted and maintained at a comfortable temperature. * When working in the storage or receiving area, may be exposed to hot or cold weather, or damp and drafty conditions. * May be exposed to differences in temperature when storing or obtaining items from chill or frozen storage rooms. * There is a danger of minor injuries such as cuts, scrapes, bruises, and slipping on wet floors. Requirements Help Conditions of employment * Must be a U.S. citizen or national. * Males born after 12-31-1959 must be registered with or exempt from Selective Service. * Appointment is subject to a suitability or fitness determination, as required. * Must be able to obtain and maintain security clearance eligibility based on an appropriate background investigation. * May be subject to a probationary/trial period. * May be subject to one year supervisory probationary period. * Must meet physical requirements listed in the Qualifications section. * Must sign a Mobility Agreement upon accepting a job offer from HR. * Direct deposit of pay is required. Qualifications You must meet qualifications and requirements by the announcement closing date. Your resume (and/or transcript if necessary) must clearly show that you meet the qualifications (i.e., specialized experience and/or education requirements) for the grade level(s) for which you are applying. * At the GS-9, 10, and 11 grade level, you can meet the minimum qualifications through specialized experience, education, or a combination of the two. To calculate the combination, divide your total months of specialized experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages. If they total 100%, you meet the minimum qualifications through a combination of specialized experience and education. * At the GS-12 grade level, you can meet minimum qualifications only through having the required specialized experience. Specialized experience is written to the lowest equivalent grade level that meets the minimum experience requirement. What does this mean to applicants? Example: An applicant has one year of specialized experience at the GS-8 grade level and wants to apply for a GS-9. The GS-9 requires specialized experience equivalent to at least the GS-7. Since the applicant has specialized experience at a higher grade (i.e., GS-8) than is required (i.e., GS-7), the applicant may apply for the GS-9. Specialized experience is demonstrated knowledge of retail procurement and distribution methods; principles, procedures, and techniques of retail food merchandising and retail food store management, and developments in commercial retail food store items, equipment, and practices. Examples of creditable qualifying specialized experience include: * Managing a commissary store, supermarket, or similar type of commercial retail food store. * Managing a department in a retail food store. * Planning, standardizing, or controlling operations in an assigned group of retail food stores. * Developing, interpreting, or applying policies, procedures, and operating standards for use in a retail food store. * Providing technical advice on merchandising and operational matters pertaining to grocery, meats, and produce supplies, as well as front-end operations. You will receive credit for all relevant qualifying experience (paid and unpaid), including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Education used to qualify for this position, in whole or in part, must have equipped you with the knowledge and ability to perform the work of the position, as evidenced by on-the-job-training in food retail management or an internship or practicum in food retail management. Transcripts are required if relying on education to qualify. See Required Documents for more information. Qualifications For GS-9: (A) one year of specialized experience equivalent to at least the GS-7 grade level OR (B) master's or equivalent degree, or two full years of progressively higher graduate level education leading to such a degree, or LL.B. or J.D. (if related) with major study in business administration, public administration, agricultural economics (food industry management), or other fields related to the position, OR (C) a combination of specialized experience and education. For GS-10: (A) one year of specialized experience equivalent to at least the GS-8 grade level OR (B) two and one-half years of progressively higher graduate level education leading to such a degree with major study in business administration, public administration, agricultural economics (food industry management), or other fields related to the position, OR (C) a combination of specialized experience and education. For GS-11: (A) one year of specialized experience equivalent to at least the GS-9 grade level, OR (B) Ph.D. or equivalent doctoral degree or three full years of progressively higher graduate level education leading to such a degree, or LL.M. (if related) with major study in business administration, public administration, agricultural economics (food industry management), or other fields related to the position, OR (C) a combination of specialized experience and education. For GS-12: One year of specialized experience equivalent to at least the GS-11 grade level. Physical requirements: (1) Lift, push, pull, carry, and handle commissary products weighing up to 40 pounds unassisted and occasionally over 40 pounds with assistance. (2) Stand, stoop, kneel, bend, and climb for prolonged periods. You will attest to your ability to perform these physical requirements in the Questionnaire. You must also meet time-in-grade and time after competitive appointment requirements by the announcement close date. Time-in-grade applies to the promotion of current and former federal employees who hold or have held a permanent GS position in either the competitive or excepted service in the previous 52 weeks. Your application package must contain proof you meet this requirement. See Required Documents for more information. * For GS-9: You must have 52 weeks of Federal service at or equivalent to GS-7. * For GS-10: You must have 52 weeks of Federal service at or equivalent to GS-8. * For GS-11: You must have 52 weeks of Federal service at or equivalent to GS-9. * For GS-12: You must have 52 weeks of Federal service at or equivalent to GS-11. Time after competitive appointment. Current federal civilian employees must have completed at least 90 days of federal civilian service since being selected for a non-temporary appointment from a competitive examination register of eligibles (an announcement opened to the public) or under a direct hire authority. As part of the online application process, you will respond to a series of questions designed to evaluate your possession of these competencies: * Commissary Operations * Interpersonal Skills * Supervision Overtime: Occasional Bargaining Unit Status: Not covered Fair Labor Standards Act (FLSA): Exempt Obligated Position: If obligated, you occupying the position is subject to the former incumbent returning. If the former incumbent does not return to the position, your occupancy may become permanent. Tentative job offers identify if the position you are offered is obligated. Those retired under CSRS or FERS considered: No. DoD criteria not met. Recruitment/Relocation Incentives Offered: None Education Foreign education may be qualifying if a private organization specializing in interpreting foreign education programs has deemed the foreign education equivalent to that gained in an accredited U.S. education program or a U.S. accredited college or university has given full credit for the foreign courses. See Required Documents for more information. When relying on foreign education, submit transcripts and a copy of the equivalency evaluation results letter with a course by course listing. Documents must be in English or include an English translation. The hiring employer for this position does not evaluate degrees from foreign colleges or universities. Unofficial transcripts from U.S. Department of Education accredited colleges, universities, schools, or institutions listing your name, the name of the school, the date and degree awarded, and the list of classes and credits earned are acceptable for the application process. If selected, official transcripts are required before a firm job offer is made. A photocopy of your degree/diploma is not acceptable. Additional information Executive Order 12564 requires a federal workplace to be free of illegal drugs and prohibits the use of illegal drugs both on and off duty by federal employees. As a reminder, marijuana is still classified as an illegal drug by the Federal government and is prohibited for use by Federal employees even if such use is legal in the state where the Federal employee resides and/or works. The Defense Commissary Agency is a Drug-Free Federal Workplace where the use of illegal drugs will not be tolerated and may result in penalties up to and including removal from Federal service. * This position is part of the Commissary Career Program (CCP). * In accordance with the CCP Manual and under certain circumstances, DeCA employees accepting a downgrade (i.e., change to lower grade) into this position may be entitled to pay retention. * Applicants with financial difficulty are not automatically removed from consideration. * Selectees are required to complete an online onboarding process. * If PCS is authorized and you PCS'd at government expense within the past 12 months, additional government funded PCS may not be authorized; however, you may choose to pay your own moving expenses. * Most civilian PCS entitlements are now taxable. The Relocation Income Tax Allowance (RITA) reimburses eligible employees for additional Federal, State, and local income taxes incurred because of receiving taxable travel income. More information is available at Civilian Relocation/PCS Tax Changes. * For positions in overseas environments: Working and living in a foreign area can offer adventure and travel opportunities. Initial overseas tour lengths vary from 12 to 36 months, depending on location, and are limited to a total of 5 continuous years. You may also be eligible for various foreign area allowances like COLA and home leave. If selected for a position, you will receive information specific to the location for which you are selected. The following may result in a rating of ineligible. Ineligible applicants receive no consideration. * Not selecting an eligibility. * Submitting an incomplete application package may result in your not being considered for this position. Your resume must reflect that you are either Part-Time with the number of hours listed, Full Time, or 40 hours per week as your work schedule. If you fail to provide this information in your resume, your resume will be considered as incomplete. * Submitting encrypted documents or uploading Adobe portfolio documents. * Submitting any document that contains a photo or image of you. * Including social media links, inappropriate material/content, classified or government sensitive information, or personal information such as age, gender, race, religion, or social security number on your resume. * Overstating your qualifications and/or experience in your application materials or questionnaire responses. * Deliberately attempting to falsify your application information, such as copying portions of this announcement into your resume. Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. HR reviews your resume and supporting documents to determine if you meet the qualifications and requirements, and to determine if you meet the eligibility/eligibilities you selected. Your questionnaire score is a preliminary measure of how well your background matches the competencies. If you submit multiple resumes, the last one received is used for this evaluation and sent to the hiring manager if you are referred for selection consideration. Appointment Eligibility Criteria. You choose how you wish to be considered for this position by selecting one or more of the eligibilities listed in the Assessment Questionnaire and providing the supporting documents for the selected eligibility/eligibilities. Documents required to prove you can be considered for the selected eligibility/eligibilities are listed within the eligibility description. HR does not select or change your eligibility/eligibilities for you, regardless of the supporting documents you submit. You are considered ONLY for the eligibility or eligibilities you select and for which you provide all required supporting documents. You will not be considered if you do not select an eligibility. If you have questions about which eligibility/eligibilities apply to you, contact the HR POC listed on this announcement. Selections are subject to restrictions of the DoD referral system for displaced employees. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help Resume: IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? Page margins should be 0.5 inches, font styles must be legible, and consider using 14-point size font for titles and 10-point for the main text. The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages.. Your resume must thoroughly describe how your skills and experiences align to the criteria defined in the Qualifications section of this announcement and it must support your responses to the assessment questionnaire. We do not assume you have the necessary experience to successfully perform in this job regardless of your employment history or academic career. At a minimum, your resume MUST contain your name, address, and contact information, and the following for each listed job experience: Job title; Pay Plan, Series and grade, if it is a federal civilian position; Employer's name and address; Employment beginning and ending dates (Month/Year); and Description of duties performed. Part-Time employment MUST include work hours for each job entry. Transcripts. Required when using education to meet qualifications or when education is required. Questionnaire. Preview at ********************************************************* SF 50 Notification of Personnel Action. To obtain copies of your SF 50s, all current Department of Defense (DoD) employees can access MyBiz, employees receiving HR servicing from DLA can access eOPF and former civilian employees can request a copy from the National Archives. All DeCA employees, regardless of location or human resources provider, submit the following:. * A copy of your most recent SF 50 showing your current position title, pay plan-series-grade, tenure and position occupied and * When applying for a promotion (higher grade than you currently hold), you must also submit an SF 50 which clearly demonstrates you meet the time-in-grade requirements. Examples of appropriate SF50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old. You may need to submit more than one SF 50 to show you meet this requirement. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply Help Your complete application package must be received by 11:59 PM ET on 01/11/2026. You are responsible for verifying your application package is complete, accurate, and submitted timely. As uploaded documents may take one or more hours to clear the virus scan, plan accordingly to ensure your application process is complete and your application package is submitted by the specified closing date and time. To begin, click Apply to access an online application. Follow the prompts to select your resume, required documents, and/or other supporting documents. You need to be logged into your USAJOBS account to apply or create an account before applying. You will be taken to an online application. Follow all prompts and complete the online application, verify you've included all required and supporting documentation, and submit your application. Additional information on how to complete the online application process and submit your online application is found at the USA Staffing Applicant Resource Center. To receive consideration, you must complete all steps of the application process. You can verify your application status by logging into your USAJOBS account, selecting the Application Status link, and then selecting the More Information link for this position. The Application Status page displays your application status, the documents received and processed, and your questionnaire responses. Agency contact information DECA 1144 Team Phone ************ Fax ************ Email ******************** Address DECA HQ 1300 Eisenhower Street Fort Lee, VA 23801 US Next steps Notices post to your USAJOBS account and are emailed to you. You can expect to receive a notice when you complete the application process, when your referral status is determined, when your selection status is determined and then a final notice of decision approximately 180 days after this announcement closes. If a vacancy for the location(s) you selected does not occur within 90 days after this announcement closes, you may not receive a qualifications status or referral status notice. The hiring manager may choose to conduct interviews and may conduct telephone interviews to preclude travel hardships for applicants. Someone from the hiring agency (i.e., DeCA) will contact you if the hiring manager decides to interview you. Should you receive a tentative job offer, be aware such offers are automatically withdrawn if you fail to (1) record an acceptance or declination by the response date provided in the offer notice and/or (2) meet any pre-employment requirements, including failure to report to a scheduled appointment. If you receive a job offer, use a computer to submit your response rather than a mobile/cell phone. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request Required Documents Help Resume: IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? Page margins should be 0.5 inches, font styles must be legible, and consider using 14-point size font for titles and 10-point for the main text. The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages.. Your resume must thoroughly describe how your skills and experiences align to the criteria defined in the Qualifications section of this announcement and it must support your responses to the assessment questionnaire. We do not assume you have the necessary experience to successfully perform in this job regardless of your employment history or academic career. At a minimum, your resume MUST contain your name, address, and contact information, and the following for each listed job experience: Job title; Pay Plan, Series and grade, if it is a federal civilian position; Employer's name and address; Employment beginning and ending dates (Month/Year); and Description of duties performed. Part-Time employment MUST include work hours for each job entry. Transcripts. Required when using education to meet qualifications or when education is required. Questionnaire. Preview at ********************************************************* SF 50 Notification of Personnel Action. To obtain copies of your SF 50s, all current Department of Defense (DoD) employees can access MyBiz, employees receiving HR servicing from DLA can access eOPF and former civilian employees can request a copy from the National Archives. All DeCA employees, regardless of location or human resources provider, submit the following:. * A copy of your most recent SF 50 showing your current position title, pay plan-series-grade, tenure and position occupied and * When applying for a promotion (higher grade than you currently hold), you must also submit an SF 50 which clearly demonstrates you meet the time-in-grade requirements. Examples of appropriate SF50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old. You may need to submit more than one SF 50 to show you meet this requirement. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
    $29k-34k yearly est. 8d ago
  • Director, Hotel Level Marketing - Creative Strategy

    Hilton 4.5company rating

    Senior manager job in San Juan, PR

    _\*\*\*This role is based at one of our corporate offices in McLean, VA, Dallas, TX, or Remote\*\*\*_ This is your chance to be part of an in\-house Commercial Services team that propels Hilton's marketing, sales, revenue management, call center, and analytics functions\! As a Hotel Level Marketing \(HLM\) Creative Strategist you will support these areas which are at the core of Hilton's "commercial engine" and are important to Hilton's ability to achieve profitable growth\. On the HLM team reporting to the Sr\. Director of HLM, you will help to ensure hotels capture brand\-aligned digital assets\. You will also partner to standardize tools, workflows, and production quality to improve marketing performance and website conversion\. **HOW WE WILL SUPPORT YOU** Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as: + Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night + Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount + Paid parental leave for eligible Team Members, including partners and adoptive parents + Mental health resources including free counseling through our Employee Assistance Program + Paid Time Off \(PTO\) + Learn more about the rest of our benefits \(****************************************** At Hilton, we believe every Team Member is a leader\. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate\. \*\*Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans\. **HOW YOU WILL MAKE AN IMPACT** Your role is important and below are some of the fundamental job duties that make your work unique\. **What your day\-to\-day will be like:** + Partner on hotel content capture to help ensure quality of content is fit for media use\. + Lead development of training/enablement materials + Hotel Level creative testing and optimization + Craft compelling narratives that align with brand positioning and drive engagement\. **How you will collaborate with others:** + Identify agency partners for content capabilities within HLM Platform + Work with Marketing team to ensure hotel needs are met in creative briefing process for Enterprise hotel shoots\. + Work in a matrixed environment to ensure hotel creative needs are met **What projects you will take ownership of:** + Help to ensure website governance and guardrails are in place and provide guidance back to properties + Performance and storytelling of hotel level content impact + Ensuring appropriate training and processes exist for hotels around content + Advocating to the Enterprise for the hotel needs **WHY YOU'LL BE A GREAT FIT** **You have these minimum qualifications:** + Ten \(10\) years of work experience in content strategy, brand marketing, or creative leadership\. + Proven experience managing multi\-channel content strategies, with an eye for creative effectiveness + Demonstrated success in leading teams and collaborating with senior stakeholders + Travel up to 30% **It would be useful if you have:** + Cross\-Functional Collaboration + Experience translating business objectives into actionable content strategies\. + Strong understanding of hospitality, travel, or lifestyle brands **WHAT IT IS LIKE WORKING FOR HILTON** Hilton, the \#1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world\-class brands \(**************************************** \. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more\-than 100\-year history\. Hilton is proud to have an award\-winning workplace culture and we are consistently named among one of the World's Best Workplaces\. Check out the Hilton Careers blog \(************************************** and Instagram \(******************************************** to learn more about what it's like to be on Team Hilton\! We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law\. Please contact us \(https://cdn\.phenompeople\.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\_Accommodation\_and\_Accessibility\_Assistance\-English\-20************253430519\.pdf\) if you require an accommodation during the application process\. Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short\-and long\-term disability insurance, access to our employee stock purchase plan \(ESPP\) where you can purchase Hilton shares at a 15 percent discount, a 401\(k\) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non\-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program \("Wellthy"\), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre\-tax commuter benefit and our travel discount\. The annual salary range for this role is $110,000 \- $175,000 and is determined based on applicable and specialized experience and location\. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive \(Bonus\) Plan, and the Company's long\-term incentive plan, consistent with other team members at the same level and/or position within the Company\.\#LI\-REMOTE **Job:** _Sales and Marketing_ **Title:** _Director, Hotel Level Marketing \- Creative Strategy_ **Location:** _null_ **Requisition ID:** _COR015IS_ **EOE/AA/Disabled/Veterans**
    $110k-175k yearly 3d ago
  • Senior Manager, Global Regulatory Affairs

    Otsuka America Pharmaceutical Inc. 4.9company rating

    Senior manager job in San Juan, PR

    Provides critical support in developing global regulatory strategy, planning and execution of global investigational and marketed prescription drug submissions and manages lifecycle activities for all assigned projects in alignment with the Global Regulatory Lead. Translates complex pertinent global requirements and provides an assessment of the associated regulatory challenges to the GRL, global regulatory team, assigned project teams, and internal/external functional business units as needed. Works collaboratively with members of the global regulatory team to develop global regulatory plans, address global regulatory issues, health authority queries, and regulatory obligations. **J** **ob Responsibilities** - Provides critical support in developing global regulatory strategy, planning and execution of global investigational and marketed prescription drug submissions and manages lifecycle regulatory activities in alignment with the Global Regulatory Lead (GRL). - Identifies the need and obtains regulatory intelligence, researches precedent approvals and prior health authority decisions to assess applicability to support development of strategic options for assigned Otsuka products. - Translates complex pertinent global requirements and provides an assessment of the associated regulatory challenges to the GRL, global regulatory team, assigned project teams, and internal/external functional business units as needed. - Works collaboratively with members of the global regulatory team (GRL, regional leads, CMC-RA, labeling, medical writing, regulatory operations, etc.) to develop global regulatory plans, address global regulatory issues, health authority queries, and regulatory obligations. - Authors, coordinates, reviews, and executes submissions and responses to regulatory authorities related to INDs, amendments, supplements, aggregate reports, NDAs (as applicable) within company timelines and in accordance with regulations and guidelines. - Independently manages preparation of INDs, CTAs, amendments, supplements, and aggregate reports within company timelines and in accordance with regulations and guidelines. - Confirms submission documents are accurate, compliant, and high-quality to allow for smooth and expeditious approvals from regulatory authorities. - Serves as the sponsor point of contact to the health authority. - Represents GRA in project team meetings and provides regulatory guidance and perspective to the cross-functional team in conjunction with GRL, to determine appropriate actions to meet timelines and/or resolve issues. - Effectively manages and directs internal support staff and external consultants for assigned projects. - Interacts effectively with internal/external functional business units to gather data and develop documentation required for on-time submissions. - Works closely with GRA department to execute departmental initiatives to improve overall efficiency, quality, and/or output. - Assess and develop innovative ideas to move GRA department to address current and future challenges. **K** **nowledge, Skills, and Competencies** **K** **nowledge** - Experience working in the pharmaceutical and/or healthcare industry. - Knowledge and experience with preparation of global regulatory submissions (IND, CTA, NDA or BLA, MAA). - RAC certification a plus. **Skills** - Strong oral and written communication skills. - Solid working knowledge and understanding of the drug development process, laws, regulations, and guidelines including FDA, ICH, etc. - Able to successfully interpret and apply regulatory intelligence to work output. - Ability to lead teams, prioritized work, proactively manage and communicate issues, scopes progress and risks throughout the project lifecycle ensuring key stakeholders are informed. - Able to establish close communications and working relationship with cross functional teams to meet business objectives. Results-oriented, entrepreneurial, and self-motivated with excellent organizational skills with ability to learn and grow. - Strong demonstrated experience with Microsoft Office programs (Word, Excel, PowerPoint, Outlook) and familiarity with electronic document management systems (EDMS). **Competencies** See OPDC Competencies Chart (Level X) **P** **hysical Demands and Work Environment** Travel (approximately 20%) See document Physical Demands and Work environment for further requirements. **Education and Related Experience** Bachelor's degree with 5+ years' experience or Master's degree with 2 years' experience in regulatory affairs or related areas (e.g., clinical development, project management, quality assurance, etc.) in pharmaceutical or healthcare related industry. Experience with FDA or other health authority interactions desirable. **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $146,955.00 - Maximum $219,650.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
    $147k yearly 60d+ ago
  • Manager, HCP Engagement

    Otsuka America Pharmaceutical Inc. 4.9company rating

    Senior manager job in San Juan, PR

    The Manager, HCP Engagement Lead is a dedicated execution role responsible for the day-to-day operation and administration of the R&D Healthcare Professional (HCP) engagement and contracting process. This position is the primary point of contact for internal stakeholders seeking to engage external experts and is accountable for ensuring all contracts, payments, and documentation are processed efficiently, compliantly, and in accordance with the CoE's established "white glove" service standards. This role supports the Associate Director in maintaining the integrity of the centralized system and achieving audit-readiness. This position reports directly to the Associate Director, R&D HCP Engagement Center of Excellence (CoE). **** **Key Responsibilities Include:** **Operational Execution and Contract Management** + Execute the end-to-end HCP contracting workflow, including drafting agreements, securing internal approvals, and managing signature processes using the centralized system (e.g., iHub/Veeva) + Process all HCP payments and expense reimbursements accurately and in a timely manner, adhering strictly to fair market value (FMV) determinations and financial compliance standards + Serve as the primary operational point of contact for internal R&D stakeholders (GMA, Clinical) and external HCPs regarding contract status, payment inquiries, and logistics + Oversee the consistent input and maintenance of all HCP contract and engagement data within the centralized system to ensure a single source of truth + Monitor and support the HCP engagement process, ensuring accurate tracking of activities and assisting in the identification and resolution of operational bottlenecks in collaboration with the Associate Director. **Service Excellence and Compliance Support** + Implement the "white glove" service standards set by the Associate Director, ensuring professional, timely, and consistent communication with external experts to provide a smooth and effortless engagement experience + Triage and address immediate HCP feedback and complaints regarding the engagement process, escalating systemic issues to the Associate Director for strategic resolution + Maintain meticulous documentation and record-keeping for all HCP contracts and interactions to ensure the CoE is fully prepared for internal and external audits + Support the Associate Director in monitoring for KOL fatigue and contract thresholds by actively tracking expert engagement frequency **Data and Metrics Support** + Support the Associate Director in the development and routine generation of performance dashboards and KPIs related to contracting cycle time, payment processing, and operational efficiency + Extract and prepare engagement/contracting data for analysis to help identify trends, bottlenecks, and opportunities for process optimization + Utilize technology and the centralized system to support the tracking of all required compliance metrics + Support the identification of process improvement opportunities within the CoE, and contribute to the implementation of innovative solutions including technology and AI tools to enhance workflows across Medical Affairs and R&D + Support the identification of process inefficiencies by gathering operational data and assisting in the implementation of scalable, automated solutions to reduce cycle times and administrative burden. + Participate in cross-functional Root Cause Analysis (RCA) efforts, documenting findings and contributing to the execution of corrective and preventive action (CAPA) plans under the guidance of the lead. **Qualifications** **Education and Experience:** + Bachelor's degree in Business Administration, Life Sciences, Finance, or a related field is required + Minimum of 5 years of hands-on experience in pharmaceutical or biotechnology operations, with direct experience in HCP contracting, finance operations, or compliance + Proven proficiency in using iHub or similar contract/CRM management platforms for data entry, workflow management, and contract processing. Strong foundational knowledge of global compliance requirements related to HCP engagement, including FMV, transparency reporting, and anti-bribery regulations. **Skills and Competencies:** + Strong project management and organizational skills + Demonstrated in-depth understanding of HCP compliance frameworks and reporting requirements + Deep understanding of HCP engagement processes and compliance frameworks, with knowledge of global transparency, FMV, and reporting requirements + Proven track record of proactive, entrepreneurial work style + Excellent communication, presentation and collaboration skills + High attention to detail, accuracy, and documentation standard + Proficient with Excel, PowerPoint, and CRM/engagement tracking tools + Strong interpersonal skills with ability to manage multiple cross-functional stakeholders **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $104,640.00 - Maximum $156,400.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
    $104.6k yearly 7d ago

Learn more about senior manager jobs

How much does a senior manager earn in Guaynabo, PR?

The average senior manager in Guaynabo, PR earns between $41,000 and $96,000 annually. This compares to the national average senior manager range of $86,000 to $163,000.

Average senior manager salary in Guaynabo, PR

$63,000

What are the biggest employers of Senior Managers in Guaynabo, PR?

The biggest employers of Senior Managers in Guaynabo, PR are:
  1. Oracle
  2. CBRE Group
  3. Otsuka Pharmaceuticals
  4. Pwc
  5. Welbehealth
  6. Ford Motor
  7. General Electric
  8. Hilton
  9. W M Holdings Inc
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