How to hire a service center representative

How to hire a service center representative, step by step

Here's a step-by-step service center representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a service center representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new service center representative
• Step 8: Go through the hiring process checklist

What does a service center representative do?

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1. Identify your hiring needs

   Before you post your service center representative job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a service center representative for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A service center representative's background is also an important factor in determining whether they'll be a good fit for the position. For example, service center representatives from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents service center representative salaries for various positions.

   Type of Service Center Representative	Description	Hourly rate
   Service Center Representative	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$12-19
   Customer Service Trainer	A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues... Show more	$12-19
   Customer Service Expert	A customer service expert is responsible for providing excellent customer by responding to the customers' inquiries and concerns regarding the goods and services the company offers. Customer service experts also handle and escalate high-level complaints, processing order replacements, and issuing refunds as needed... Show more	$27-83

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Patients
   • HR
   • Customer Calls
   • Phone Calls
   • Data Entry
   • Multitasking
   • Quality Customer Service
   • Customer Issues
   • Outbound Calls
   • Inbound Calls
   • Health Insurance
   • Payroll
   • Client Specifications
   • Customer Interaction

   Check all skills

   Responsibilities:

   • Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
   • Ensure that all telephone calls and pages are promptly handle in the best interest of Dartmouth-Hitchcock internal and external patients.
   • Maintain resident and guest confidentiality with strong understanding of HIPAA and privacy laws.
   • Assist participants with the benefit enrollment process by explaining types of insurance policies and IRS regulate spending accounts.
   • Instruct active and terminate participants with withdrawal options, process hardships and loans while also explaining IRS 1099R information.
   • Assist participants with inquiries relating to administration of healthcare reimbursement plans (FSA, HRA/HSA, and VEBA).

   More service center representative duties

3. Make a budget

   Including a salary range in the service center representative job description is a good way to get more applicants. A service center representative salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a service center representative in Alabama may be lower than in California, and an entry-level engineer typically earns less than a senior-level service center representative. Additionally, a service center representative with lots of experience in the field may command a higher salary as a result.

   Average service center representative salary

   $16.07hourly

   $33,420 yearly

   ---

   Entry-level service center representative salary

   $26,000 yearly salary

   Updated January 22, 2026

   Average service center representative salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$39,064	$19
   2	Massachusetts	$36,270	$17
   3	Minnesota	$35,857	$17
   4	Maryland	$35,034	$17
   5	Hawaii	$34,596	$17
   6	New York	$34,525	$17
   7	New Hampshire	$34,113	$16
   8	Texas	$34,017	$16
   9	Illinois	$33,904	$16
   10	Iowa	$33,747	$16
   11	Oregon	$33,617	$16
   12	Colorado	$33,010	$16
   13	Ohio	$32,849	$16
   14	Michigan	$32,638	$16
   15	Arizona	$32,490	$16
   16	Tennessee	$31,661	$15
   17	North Carolina	$30,558	$15
   18	Missouri	$30,351	$15
   19	Florida	$28,706	$14
   20	Maine	$26,876	$13

   Average service center representative salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Cisco	$52,439	$25.21
   2	UC Merced	$43,584	$20.95
   3	UMass Memorial Health	$39,631	$19.05	8
   4	USAA	$39,010	$18.75	3
   5	University of Washington	$38,538	$18.53	3
   6	New York Life Insurance	$37,981	$18.26	18
   7	Hawaiian Electric Industries	$37,787	$18.17
   8	M&T Bank	$37,316	$17.94	12
   9	Boston College	$37,051	$17.81
   10	Selective Insurance	$36,864	$17.72
   11	Arbella Insurance	$36,455	$17.53
   12	Safety Insurance	$36,399	$17.50
   13	Ventech Solutions	$36,283	$17.44
   14	Spectrum	$36,130	$17.37
   15	Mayo Clinic	$36,045	$17.33	5
   16	Moffitt Cancer Center	$35,863	$17.24	1
   17	City and County of Denver Government	$35,443	$17.04	1
   18	Dart Container	$35,429	$17.03
   19	Great West Casualty Company	$35,303	$16.97	4
   20	Capital One	$35,294	$16.97	27

4. Writing a service center representative job description

   A service center representative job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a service center representative job description:

   Service center representative job description example

   The CVS Health Specialty Pharmacy is building an Inbound Pharmacy Service team to support our specialty patients who are in need of life sustaining medications. We are hiring Customer Service Representatives to work in our inbound call center to make the connection and ensure timely delivery to those patients reaching out. Are we busy - absolutely! Do you get a guarantee of 40 hours per week - absolutely! Through your skills and knowledge, you will be able to help our patients on their path to better health. Typical calls include prescription refills, order status, and insurance coverage. Our pharmacy has a high-energy culture and are passionate about providing excellent customer service with empathy while resolving the patients' questions on the first call. If you get satisfaction by knowing that you have helped someone, apply today. Do you have at least 12 months of customer service experience working with customers/patients (in a fast-paced, metric environment)? Do you have strong computer skills and a passion for helping others? CVS provides the training and knowledge to set you up for success. We also offer incredible advancement opportunities so you can grow within the pharmacy or move to another role within CVS Health. If you take care of our patients, we will take care of your career. Our application process is 2 simple steps. 1. Apply on line. 2. Take our Virtual Job Tryout to fast track the recruitment process and start your career with CVS!
   Required Qualifications
   
   • One year of Customer Service experience• Six months of high volume customer service experience working in Windows, Microsoft or another application• Valid Technician License as required by state.
   
   Preferred Qualifications
   
   • Prior Healthcare experience with benefits, insurance, prescriptions• Experience resolving high volume of complex customer needs over the phone
   
   Education
   
   • Verifiable High School Diploma, GED, or equivalent. • Pharmacy Technician license/certificate based on State Board of Pharmacy requirements.
   
   Business Overview
   
   At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
   
   We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

   Copy this example

   

5. Post your job

   To find the right service center representative for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with service center representatives they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit service center representatives who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your service center representative job on Zippia to find and recruit service center representative candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting service center representatives requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new service center representative

   Once you have selected a candidate for the service center representative position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   Once that's done, you can draft an onboarding schedule for the new service center representative. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a service center representative?