Service line technician vs management services technician

Differences between service line technician and management services technician duties and responsibilities

Service line technician example responsibilities.

• Manage all QC paperwork including towbar and equipment integrity checklists.
• Manage system and application support for internal customers including software installation and PC upgrades.
• Provide compliance info for: OSHA, HazMat, MSDS, PPE, etc.
• Operate fuel truck, tugs, baggage handling, GPU & grind radio equipment's.
• Adhere to lockout/tag-out policy and wear all require PPE
• wheel alignment, assemble doors, check for ac leaks set headlights
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Management services technician example responsibilities.

• Manage firewalls, endpoint encryption and other communications and systems security devices for large scale networks across distinct complicate infrastructure.
• Work with on-site technicians through Linux terminal to console into Cisco equipment.
• Used remedy ticketing system and administration for creating and assigning work order tickets.
• Perform maintenance and grooms of T1, E1, and high capacity Ethernet circuits.
• Provision data and telephony products for customer use including fiber, GPON, Ethernet and copper.
• Used the in house remedy trouble ticketing queue to document troubleshooting steps and assure prompt, proactive problem resolution.
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