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The differences between service line technicians and remote services technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service line technician and a remote services technician. Additionally, a remote services technician has an average salary of $48,302, which is higher than the $33,049 average annual salary of a service line technician.
The top three skills for a service line technician include shuttle service, ground service equipment and customer service. The most important skills for a remote services technician are customer service, troubleshoot, and inbound calls.
| Service Line Technician | Remote Services Technician | |
| Yearly salary | $33,049 | $48,302 |
| Hourly rate | $15.89 | $23.22 |
| Growth rate | 8% | 8% |
| Number of jobs | 122,081 | 151,086 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Associate Degree, 38% |
| Average age | 44 | 44 |
| Years of experience | 12 | 12 |
Line service technicians support all ground operations for aviation establishments, electrical utilities, and industrial organizations by maintaining and repairing overhead lines and electrical grids to ensure safe departure and arrival of aircraft. They also conduct refueling operations and park the arriving aircraft. The job requires good decision-making skills, the ability to adapt to the dynamic working environment, good interpersonal skills, and the ability to follow company safety protocols since it involves flammable and hazardous materials.
A remote services technician assists customers with products and services. They are technical supporters who address customer issues with their bills, charges, and installation of products. They can be working in a field or assisting customers through a phone call. As a remote services technician, you must have the ability to interpret a flow chart to deliver work processes, troubleshoot and solve service and technical related issues, and can also demonstrate active learning skills, empathy, and ownership. You are also expected to resolve complaints and situations, utilize resources, and respond to a customer on real-time questions and problems.
Service line technicians and remote services technicians have different pay scales, as shown below.
| Service Line Technician | Remote Services Technician | |
| Average salary | $33,049 | $48,302 |
| Salary range | Between $26,000 And $40,000 | Between $29,000 And $78,000 |
| Highest paying City | Scottsdale, AZ | - |
| Highest paying state | Hawaii | - |
| Best paying company | Cognizant | - |
| Best paying industry | Transportation | - |
There are a few differences between a service line technician and a remote services technician in terms of educational background:
| Service Line Technician | Remote Services Technician | |
| Most common degree | Bachelor's Degree, 37% | Associate Degree, 38% |
| Most common major | Aviation | Computer Science |
| Most common college | - | - |
Here are the differences between service line technicians' and remote services technicians' demographics:
| Service Line Technician | Remote Services Technician | |
| Average age | 44 | 44 |
| Gender ratio | Male, 88.7% Female, 11.3% | Male, 84.0% Female, 16.0% |
| Race ratio | Black or African American, 4.5% Unknown, 3.7% Hispanic or Latino, 17.7% Asian, 1.7% White, 71.7% American Indian and Alaska Native, 0.7% | Black or African American, 5.7% Unknown, 3.8% Hispanic or Latino, 15.1% Asian, 1.8% White, 72.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 1% | 1% |