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The differences between service line technicians and service technician associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service line technician and a service technician associate. Additionally, a service technician associate has an average salary of $49,003, which is higher than the $33,049 average annual salary of a service line technician.
The top three skills for a service line technician include shuttle service, ground service equipment and customer service. The most important skills for a service technician associate are customer service, troubleshoot, and customer satisfaction.
Line service technicians support all ground operations for aviation establishments, electrical utilities, and industrial organizations by maintaining and repairing overhead lines and electrical grids to ensure safe departure and arrival of aircraft. They also conduct refueling operations and park the arriving aircraft. The job requires good decision-making skills, the ability to adapt to the dynamic working environment, good interpersonal skills, and the ability to follow company safety protocols since it involves flammable and hazardous materials.
Service technician associates develop written technical correspondences via the internet on a corporate website. They create print queues on the print server and set up printers on the user's workstations. They examine customer's units for potentially defective parts causing impairment of proper equipment uptime. They help customers configure internet connections. They maintain up-to-date knowledge of publishing modification and retrofits to help customers maximize equipment uptime. Also, they must have the traits of physical strength, mechanical skills, and dexterity.
Service line technicians and service technician associates have different pay scales, as shown below.
| Service Line Technician | Service Technician Associate | |
| Average salary | $33,049 | $49,003 |
| Salary range | Between $26,000 And $40,000 | Between $27,000 And $87,000 |
| Highest paying City | Scottsdale, AZ | Boston, MA |
| Highest paying state | Hawaii | Massachusetts |
| Best paying company | Cognizant | Meta |
| Best paying industry | Transportation | - |
There are a few differences between a service line technician and a service technician associate in terms of educational background:
| Service Line Technician | Service Technician Associate | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 54% |
| Most common major | Aviation | Business |
| Most common college | - | - |
Here are the differences between service line technicians' and service technician associates' demographics:
| Service Line Technician | Service Technician Associate | |
| Average age | 44 | 44 |
| Gender ratio | Male, 88.7% Female, 11.3% | Male, 67.7% Female, 32.3% |
| Race ratio | Black or African American, 4.5% Unknown, 3.7% Hispanic or Latino, 17.7% Asian, 1.7% White, 71.7% American Indian and Alaska Native, 0.7% | Black or African American, 5.7% Unknown, 3.8% Hispanic or Latino, 15.7% Asian, 1.8% White, 72.3% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 1% | 1% |