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The differences between service line technicians and technical services engineers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a service line technician, becoming a technical services engineer takes usually requires 4-6 years. Additionally, a technical services engineer has an average salary of $81,204, which is higher than the $33,049 average annual salary of a service line technician.
The top three skills for a service line technician include shuttle service, ground service equipment and customer service. The most important skills for a technical services engineer are customer service, technical support, and technical service.
| Service Line Technician | Technical Services Engineer | |
| Yearly salary | $33,049 | $81,204 |
| Hourly rate | $15.89 | $39.04 |
| Growth rate | 8% | 2% |
| Number of jobs | 122,081 | 217,103 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 66% |
| Average age | 44 | 41 |
| Years of experience | 12 | 6 |
Line service technicians support all ground operations for aviation establishments, electrical utilities, and industrial organizations by maintaining and repairing overhead lines and electrical grids to ensure safe departure and arrival of aircraft. They also conduct refueling operations and park the arriving aircraft. The job requires good decision-making skills, the ability to adapt to the dynamic working environment, good interpersonal skills, and the ability to follow company safety protocols since it involves flammable and hazardous materials.
A technical services engineer is responsible for assisting customers on their systems and network issues, providing them the best technical solutions, and guiding them on step-by-step procedures for troubleshooting. Technical services engineers must have excellent communication and technical skills, especially on identifying customers' system failures by asking them a few questions. They also escalate high-level complaints to internal teams, ensuring that they present the client's issues for reference. A technical services engineer also handles systems configuration and recommending process improvement techniques to optimize network infrastructure.
Service line technicians and technical services engineers have different pay scales, as shown below.
| Service Line Technician | Technical Services Engineer | |
| Average salary | $33,049 | $81,204 |
| Salary range | Between $26,000 And $40,000 | Between $57,000 And $115,000 |
| Highest paying City | Scottsdale, AZ | San Francisco, CA |
| Highest paying state | Hawaii | Washington |
| Best paying company | Cognizant | Apple |
| Best paying industry | Transportation | Technology |
There are a few differences between a service line technician and a technical services engineer in terms of educational background:
| Service Line Technician | Technical Services Engineer | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 66% |
| Most common major | Aviation | Chemical Engineering |
| Most common college | - | Northwestern University |
Here are the differences between service line technicians' and technical services engineers' demographics:
| Service Line Technician | Technical Services Engineer | |
| Average age | 44 | 41 |
| Gender ratio | Male, 88.7% Female, 11.3% | Male, 88.0% Female, 12.0% |
| Race ratio | Black or African American, 4.5% Unknown, 3.7% Hispanic or Latino, 17.7% Asian, 1.7% White, 71.7% American Indian and Alaska Native, 0.7% | Black or African American, 3.4% Unknown, 4.6% Hispanic or Latino, 9.3% Asian, 11.4% White, 71.1% American Indian and Alaska Native, 0.1% |
| LGBT Percentage | 1% | 5% |