A nonprofit organization in Boston seeks a Vice President of Disability and Refugee Services to oversee programs targeting individuals with disabilities and refugees. This leadership role requires a commitment to empowering diverse communities through strategic planning, service development, and effective collaboration across stakeholders. The ideal candidate will possess strong leadership skills, a deep understanding of relevant policies, and a proven ability to build relationships while enhancing program visibility. The compensation is competitive, aligning with experience.
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$65k-104k yearly est. 1d ago
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Oracle Services - Order-to-Revenue and ERP TMT -Senior Manager
Ernst & Young Oman 4.7
Service manager job in Boston, MA
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
EY's Oracle Services practice is a national consulting practice that assists in planning, pursuing, delivering and managing large, complex full lifecycle initiatives. We also provide our clients with experience in leading practices, methods and resources using Oracle and Zuora applications and technology. The Oracle Services practice advises clients to understand, architect and implement the business processes and cloud technologies required to optimize their business.
Join our dynamic team as a Senior Manager in Oracle Services focusing on the Technology, Media, and Telecommunications sectors. Your role will be instrumental in leading client engagements and pursuits. We assist clients in solving complex business challenges by leveraging technology to enable automations in the Quote-to-Revenue processes. Your role will be pivotal in driving program delivery while providing high quality and business value to our clients.
Your key responsibilities
As a Senior Manager, you will manage teams and deliver high-quality processes, solutions, or projects. Your responsibilities will include continuous process improvement, innovation, and leveraging leading practices. You will oversee professional employees and lead teams to achieve complex business systems initiatives. Expect to maintain billable utilization across client engagements, manage projects, lead pursuits and engage with external clients daily. Travel may be required based on client needs.
On your typical engagement, you will work with the key stakeholders to understand their needs and advise on solutions. You will engage with client resources working across finance, IT, customer operations and other enterprise functions. You will serve as a project manager collaborating with EY team members through requirement gathering, solutions architecture, design, testing, deploying and supporting SaaS solutions using Oracle and Zuora solutions.
Lead systems implementation as a project managerManage stakeholder expectations and facilitate alignment across business and technical teams
Align with clients on scope and deliverables
Work with pursuit teams to develop client proposals
Assist project teams with developing solution architecture to meet complex client requirements
Mentor and coach manager, senior, and staff level consultants
Skills and attributes for success
To thrive in this role, you'll need a strong foundation in managing projects and understanding complex solution architecture with an emphasis on Quote-to-Revenue processes. Your ability to engage in research and apply best practices will be key to driving innovation.
Ability to work and collaborate effectively with both internal and external team members as a leader and an individual contributor
Strong communication and listening skills
Self-starter with a willingness and desire to continue to learn and grow both personally and professionally
Drive transformation throughout the project lifecycle and agreed upon phases of the implementation project
Demonstrates the ability to lead and execute SaaS implementations
Interact and communicate effectively with finance and technology senior and middle management executives as well as end user and business subject matter experts.
Develop long-term relationships and networks both internally and externally
Demonstrate strong decision-making skills in developing solutions for complex problems
Modify policies and establish procedures within the scope of work
Exercise sound judgment in selecting methods and delivering projects
Possess an understanding of system development lifecycle and technology business architecture frameworks
Ability to adapt quickly to evolving technology landscape and shifting client priorities
To qualify for the role, you must have
A Bachelor's degree
8 plus years of relevant experience
At least 3 years of project management experience in a system implementor role
At least 3 years of solution architecture experience with SaaS solutions in the Quote-to-Revenue process area
Experience leading cross-functional teams and workstreams
Experience working on complex multiplatform implementations. Must have experience working with solutions that include experience with two or more of the following: Oracle Fusion ERP, Oracle EBS, Oracle PeopleSoft, NetSuite, Zuora Billing and Revenue
5 or more Full Life Cycle Implementations involving Quote-to-Revenue processes
2 plus Full Life Cycle complete ERP package implementation including order-to-cash, record-to-report, and procure-to-pay processes
Familiarity with both Waterfall and Agile project management methodologies
Experience with full lifecycle sales processes, creating sales pursuit strategies and responding to client RFPs
Strong written and verbal communication, presentation, client service and technical writing skills
Willingness to travel based on client need
Prior Consulting Experience
Ideally, you'll also have
MBA, MS in Information Systems, MS in Computer Science or master's degree in a related field preferred
Vendor certifications in Oracle Cloud Applications, NetSuite, or Zuora
Experience working in the Technology, Media, and Telecommunications sectors
Exposure to CRM and CPQ systems and processes and integrating with downstream Billing and Revenue Accounting processes
Experience supporting systems work to support mergers, acquisitions, or divestitures
Experience working with clients to create Statements of Work (SOW)
What we look for
We are seeking top performers who demonstrate a blend of analytical prowess and creative thinking. Ideal candidates will possess a passion for technology and innovation, with a proven track record as a strategic thinker who delivers exceptional results. Your ability to communicate effectively, manage relationships, and lead with agility will set you apart. We are looking for leaders who are ready to shape the future.
What we offer you
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $171,600 to $392,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $205,900 to $445,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .
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$134k-183k yearly est. 2d ago
Tax Senior Manager | Private Client Services
CBIZ 4.6
Service manager job in Boston, MA
Job Info
Job Identification 4339
Posting Date 11/09/2025, 06:05 AM
Locations 53 State Street, 17th Floor, Boston, MA, 02109, US 9 Executive Park Drive, Ste 100, Merrimack, NH, 03054, US 555 Long Wharf Dr, 8th Floor, New Haven, CT, 06511, US 185 Asylum St, 25th Floor, Hartford, CT, 06103, US 35 Mason St, Ste 1D, Greenwich, CT, 06830, US One Citizens Plaza, FL 9, Providence, RI, 02903, US (Hybrid)
Base Range Info Compensation for this role will be based on the background of the individual selected for this position. For more details see the “About Us” section
Base Range $140,000 - $210,000
Our Private Client Services practice is one of the largest practices in New England, servicing clients both locally and nationally. Our client base is made up of multi‑generation family clients that make use of some of the most sophisticated tax planning structures to minimize income, gift and estate taxes, along with charitable planning. Many of our PCS clients maintain their own multi‑employee Family Office to manage the Family wealth. This practice also works with some of the largest investment advisory firms and estate and trust law firms, both locally and nationally. It is our goal to develop strong and long lasting relationships with our clients, as a trusted advisor.
Essential Functions and Primary Duties
Regarded as a Subject Matter Expert within business unit and shares knowledge
Make recommendations on internal department procedures
Recognize business opportunities for our clients and for CBIZ
Assume significant client responsibility as client's trusted advisor, is relied upon for knowledge of industry trends, identify client issues and conflicts; proactively communicate solution options to client and team
Manage staff on engagement deliverables (such as financial statements, tax returns, workpapers, etc.); complete technical and strategic reviews as a member of the final engagement review team to ensure quality control standards are met
Responsible for new client development in partnership with upper management; participate in client meetings, presentation and proposal development and meet individual cross serve goals
Responsible for billing and realization on assigned clients; develop overall engagement budget, explain variances
Understand client's Qualified Plan needs (as applicable)
Supervise, train and mentor staff; listen and communicate effectively
Work to develop responsible, trained staff by conducting performance feedback and evaluations
Drive a team environment; demonstrate support of management decisions and builds a positive culture
Additional responsibilities as assigned
Minimum Qualifications
Bachelor's degree required
8 years experience in public accounting or related field
5 years supervisory
Must have active CPA or equivalent certification
Ability to manage all aspects of client engagements
Ability to manage deadlines, work on multiple assignments and prioritize each assignment as necessary
Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
Proficient use of applicable technology
Must be able to travel based on business needs
#LI-DE1 #LI-Hybrid
About Us
CBIZ Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward‑thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast.
CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.
Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.
Notice to Candidates Requiring Sponsorship
At this time, CBIZ is not engaging with applicants who require sponsorship.
Compensation & Benefits
The specific compensation for this role will be determined based on the education, experience, and skill set of the individual selected for this position. Beyond income, you have access to: comprehensive medical and detail insurance, retirement savings, life and disability insurance, health care and dependent care reimbursement accounts, certification incentives, education assistance, referral program and much more.
Notice to Third-Party Agencies
CBIZ does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of CBIZ. CBIZ will have the right to hire that applicant at its discretion and without any fee owed to submitting staffing/employment agency, person or entity.
Reasonable Accommodation
If you are a qualified individual with a disability, you may request reasonable accommodation if you are unable or limited in your ability to use or access this site as a result of your disability. You can request a reasonable accommodation by calling ************ (toll free) or send an email to **************.
Equal Opportunity Employer
CBIZ is an equal opportunity employer and reviews applications for employment without regard to the applicant's race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit Know Your Rights.
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$140k-210k yearly 1d ago
Sr. Manager, CMC Operations
Aktis Oncology
Service manager job in Boston, MA
Aktis Oncology is a biotechnology company pioneering the discovery and development of a new class of targeted alpha radiopharmaceuticals to treat a broad range of solid tumor cancers. Founded and incubated by MPM Capital, the company has developed proprietary platforms to generate tumor-targeting agents with ideal properties for alpha radiotherapy. Designed for high tumor penetration and long residence time, Aktis Oncology's molecules will quickly clear other areas of the body, thereby maximizing tumor elimination while minimizing side effects of treatment. This approach would enable clinicians to visualize and verify target engagement prior to exposure to therapeutic radioisotopes.
Aktis Oncology is seeking a dynamic and results-driven Senior Manager to support projects and initiatives that align people, processes, and technology to drive strategic outcomes within the CMC Operations organization. The SPM will be responsible for creating and maintaining integrated project plans and ensuring project deliverables. This role is ideal for someone who thrives in a fast-paced environment, excels at stakeholder engagement, and has a passion for optimizing workflows and implementing innovative solutions. This role will be reported to the Director of CMC Operations.
Responsibilities
This role will drive several areas of strategic importance to Aktis:
People & Project Leadership
Project Management: Collaborate with Business Owners, develop and track project plans, focusing on timely delivery, identify critical path activities and manage detailed project schedules, budgets, and execution plans across teams
Budget & Expense Management: Track accruals against approved CMC Ops budgets and interface with Finance team to ensure changes in budgets are captured in the forecast models.
Stakeholder management: Facilitate communication and ensure alignment for project success. Set meeting agendas, provide clear project reporting and following-through on action items, and tracking decisions
Risk Management: Foster a culture of risk awareness. Identify risks, implement mitigation strategies and contingency planning to keep programs on track. Identify, assess, and mitigate project risks and issues to maintain project quality and delivery.
Process Optimization/Continuous Improvement
Identify and implement process improvements to enhance project delivery, team operational efficiency and performance. Contributes to the best practices of project management and departmental operations to support continued success and evolution of the department.
Technology Enablement
Evaluate and recommend tools and platforms to enhance productivity and collaboration. Partner with IT and business units to implement technology solutions.
Qualifications
Bachelor's degree in Engineering, Science, or Information Systems (8+ years of multi-disciplinary relevant experience) or Master's degree (6+ years). Pharmaceutical/biotech industry experience is a plus
MBA, PMP Certification or equivalent is a plus.
Minimum 5 years of experience in project management, leading cross-functional teams in a technical or engineering environment.
In-depth knowledge in drug development and manufacturing processes for pharmaceuticals.
Leadership Skills: Strategic thinker with analytical and problem-solving abilities to synthesize information into meaningful insights; excellent communication and interpersonal skills to engage stakeholders for better outcomes. Ability to manage conflicts, navigate ambiguous challenges and drive clarity.
Proven experience managing projects that span people, process, and technology domains. Proven to be thorough, organized and detail-oriented. Ability to manage multiple priorities/projects, ensuring deadlines, budgets and status updates.
Project/Operation Management Expertise: Demonstrated knowledge of project management theory and practice. Proficiency with project management practices, methodology and tools (e.g. Smartsheet, MS Project, Jira, Power BI, PPM platforms, Office Timeline or similar).
Strong knowledge of digital platforms, IT Tech savvy and experience in digital transformation/ automation technologies is a plus.
Strong desire to be part of a mission-oriented company leading transformative change for patients.
Proven demonstration of transparent communication and fostering open and diverse debate.
Ability to work with agility and manage ambiguity.
Personifies positive energy and exemplifies respect.
Aktis Oncology is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Aktis Oncology is committed to promoting and maintaining a work environment in which all applicants, employees, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.
$118k-166k yearly est. 1d ago
Service Delivery Manager
Aqualis
Service manager job in Hooksett, NH
About the Organization AQUALIS is the nationwide leading provider of comprehensive water managementservices focused on maintaining, inspecting, and repairing post-construction stormwater and lift station systems. We provide our clients with environmental compliance while inspiring change by preserving and protecting our most precious natural resource-water.
Description
Who is AQUALIS?
AQUALIS is the nationwide leading provider of comprehensive water managementservices focused on maintaining, inspecting, and repairing post-construction stormwater and lift station systems. We provide our clients with environmental compliance while inspiring change by preserving and protecting our most precious natural resource...water.
Why work at AQUALIS?
AQUALIS provides sustainable water compliance and management solutions for the betterment of our nation's communities and corporations. Working at AQUALIS is a unique opportunity to be a part of an environmentally progressive, sustainable water management team that performs at the highest professional level. We pride ourselves on respect, loyalty, integrity and inclusion. Our Company's culture is supported by our core values: Personal Responsibility & Accountability, Exceptional Customer Experience, and Sustainable & Innovative Water Management. We are committed to providing personal and professional development through continuing education, investment in tools and technology, and position-related training. AQUALIS provides all full-time employees with competitive annual pay raise potential, paid vacation time, eligibility to enroll in a company sponsored group healthcare plan, 401(k) matching, as well as real flexibility and growth potential.
Where do YOU fit in?
The Service Delivery Manager (SDM) is responsible for keeping the Service Delivery team on a challenging schedule during the growing seasons while gathering information for the potential rehabilitation and/or repair of stormwater wetlands, biofiltration systems, proprietary underground storage units, and drainage conveyance infrastructures utilizing Best Management Practices (BMP) for Stormwater Control Measures (SCM).
Specific duties include:
Leading a team of watershed managementService Technicians in maintaining and improving storm drainage systems to mitigate flooding and erosion
Identifying and documenting stormwater drainage issues needing repair.
Performing general environmental maintenance activities.
Operating and maintaining company landscaping equipment which includes a pick-up truck & trailer.
Disposing of sediment, trash, and debris from stormwater systems.
Performing physical labor in a variety of weather conditions.
Completing maintenance & inspection reports and tracking crew expenses
Consistently exectuing against company defined Key Performance Indicators (KPIs) and applicable Service Level Agreements (SLA) to ensure uncompromised fulfillment of client's Scope of Work (SOW)
Position Requirements
Basic requirements:
Background check and drug test are part of the pre-employment process
Ability to acquire and maintain a DOT Health Card;
Ability to maintain insurable status under the company's auto policy
Possess an analytical approach to stormwater drainage management
Proficient with mobile technology (i.e. iPads, Laptops, Email, etc.)
The ASDM must be willing to travel and be away from home 4-5 days per week
Able to perform duties in all types of weather conditions in order to monitor effectiveness of SCMs
Location
Hooksett, NH
Category
Environmental Services
Full-Time/Part-Time
Full-Time
Exempt/Non-Exempt
Non-Exempt
Number of Openings
1
Base Compensation Min
$23.00 / Hr.
Base Compensation Max
$27.00 / Hr.
On Target Earnings
EOE Statement
AQUALIS Stormwater Management is strongly committed to providing a work environment that is free from all forms of harassment, discrimination and inequality. We recruit, employ, train, promote and compensate our personnel without regard to race, age, sex, religion, national origin, citizenship, marital status, veteran's status, disability, genetic information or any other personal characteristic protected by law. AQUALIS also offers protection based on sexual orientation against discrimination, harassment or inequality.
We value each and every employee and strive to make employment at AQUALIS enjoyable and satisfying. As part of our commitment, we will not tolerate any form of discrimination toward employees, applicants, vendors, customers or visitors of AQUALIS. Everyone should be treated equally and with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran's status, sexual preference, disability, genetic information or any other class protected under state law.
Tags
Erosion Control, Environmental Management, Flooding Mitigation, Pollution Prevention and Detection, Water Quality, Wastewater Collection & Treatment, Landscaping, Environmental Compliance
This position is currently accepting applications.
$23-27 hourly 1d ago
Field Supervisor Cabin Services Night Shift
ABM 4.2
Service manager job in Boston, MA
ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call ************. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at ******************** ABM does not accept unsolicited resumes.
For more information, visit ***********
The Cabin Services Supervisor plays a critical role in ensuring a clean, safe, and welcoming environment for passengers aboard commercial aircraft. This position oversees a team of cleaning professionals responsible for servicing aircraft cabins at one of the nation's busiest airports. The Supervisor will provide leadership, operational oversight, and quality assurance to maintain high standards of cleanliness and compliance with aviation industry requirements.
$44k-65k yearly est. 1d ago
SALT Manager: State & Local Tax Strategy & Compliance
BDO USA 4.8
Service manager job in Boston, MA
A leading accounting firm in Boston seeks a Sales & Use Tax Manager to advise clients on tax regulations and compliance. The role involves significant client interaction, managing tax-related issues, and supervising tax professionals. Ideal candidates should have a Bachelor's degree, a minimum of four years in state and local tax, and strong communication skills. This position offers competitive pay and opportunities for career advancement within a supportive culture.
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$98k-126k yearly est. 1d ago
Senior Service Delivery Manager
Ltimindtree
Service manager job in Portsmouth, NH
About Us:
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree - a Larsen & Toubro Group company - combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit ********************
Job Title: - Service Delivery Manager
Location: Portsmouth, New Hampshire
Duration: Fulltime
Primary Skills
We are seeking an experienced service delivery manager with strong proficiency in Java to lead and manage our Application Support program The ideal candidate will oversee the ongoing support maintenance and enhancement of critical business applications ensuring high availability performance and reliability This role requires excellent stakeholder management technical expertise in Java and proven experience in program and team leadership Lead should have Java knowledge to manages L1L2 and 24x7 support operations to ensure successful delivery and alignment with organizational goals Job Description Lead the development and implementation of robust project planning methodologies to drive efficient and effective program execution Establish and maintain project governance frameworks that promote transparency compliance and accountability across programs Manage L1 and L2 support operations including 24x7 incident management to ensure timely resolution of issues and maintain high service quality Collaborate with cross functional teams and stakeholders to align project objectives with overall business strategy Drive continuous improvement initiatives aimed at enhancing project governance program management and delivery practices Monitor project and support performance metrics to identify trends and opportunities for process optimization Provide strategic guidance on program management best practices to improve delivery quality and team productivity Facilitate clear and consistent communication among all project stakeholders to ensure alignment and promptly resolve challenges
Roles and Responsibilities
Lead end to end project governance ensuring adherence to organizational standards and regulatory requirements Develop and implement governance structures such as steering committees reporting mechanisms and risk management processes Manage risk identification mitigation strategies and issue resolution to ensure successful project outcomes Oversee resource allocation and utilization to maximize efficiency across multiple project teams Manage and coordinate L1 and L2 support teams including 24x7 support operations to ensure effective incident management and service continuity Facilitate stakeholder engagement and maintain effective communication channels to ensure alignment with project goals Mentor and coach project managers support teams and other members to enhance governance capabilities and performance Drive program management best practices including planning tracking reporting to senior leadership and ensuring continuous improvement
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):
Benefits and Perks:
Comprehensive Medical Plan Covering Medical, Dental, Vision
Short Term and Long-Term Disability Coverage
401(k) Plan with Company match
Life Insurance
Vacation Time, Sick Leave, Paid Holidays
Paid Paternity and Maternity Leave
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Safe return to office:
In order to comply with LTIMindtree' s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree's COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree's applicable processes.
$91k-133k yearly est. 1d ago
Business Manager, Investment Team
Partners Capital 4.4
Service manager job in Boston, MA
Founded in 2001, Partners Capital is a Global Investment Office acting for distinguished endowments and foundations, senior investment professionals and prominent families across the globe. With $70B+ in assets under management, the firm constructs customized investment portfolios for its clients tapping into its deep network of partnerships with what we consider exceptional asset managers across all major asset classes. Clients include Syracuse University, Sesame Workshop, INSEAD Business School, New York's Metropolitan Opera, San Francisco Symphony, Eton College, Colorado College, several Oxford and Cambridge University Colleges, several family offices around the world, and senior executives from leading global investment firms. The firm employs more than 350 people across its eight offices located in Boston, New York, London, San Francisco, Paris, Singapore, Hong Kong and Dallas.
Partners Capital is diverse and inclusive, in people and in thought. Our meritocracy is enabled by fostering a truly inclusive and collaborative culture. We are proud to be an equal opportunity employer where diverse perspectives, backgrounds and experiences are valued.
Position Description
Reporting to a Client CIO Partner, this business embedded Talent Manager role will focus on reactive and proactive team and account staffing for business and client needs, identifying and partnering with the Human Resources team on skills-based, professional and career development, act as the point of contact for early career hiring programs and fully engage in lateral hiring processes, as well as the own the mentor program.
Key Responsibilities include, but not limited to:
Strategic Organizational Design:
Partner with the Head of North America to design and evolve the organizational/team structure aligned to regional growth strategy, priorities, and operating model.
Assist with strategic workforce planning initiatives to ensure the right capabilities, roles, and capacity are in place to meet short- and long-term business objectives.
Help assess team effectiveness and recommend changes to improve decision-making, scalability, and collaboration.
Analyze talent, performance, and cost data to inform org design decisions and scenario planning.
Internal Staffing Needs and Management - Client and team staffing responsibilities:
Allocate resources to Client account teams balancing workload, skill sets, and client demands to ensure accounts have the right people, preventing burnout while maximizing firm efficiency and career progression.
Manage capacity, push back on unrealistic people demands, and facilitate career growth for early career team members by giving them quality and growth experience.
Actively monitor team member workload, skill development, and burnout levels.
Constantly assess team availability versus incoming new business, often pushing back on senior staff as appropriate.
Ensures teams have necessary headcount and the right talent for urgent or complex tasks; staff planning.
External Hiring Needs - Team staffing responsibilities:
Partner with Talent Acquisition team to identify, assess, sell, and hire top talent for early career and lateral business needs.
Team performance optimization and development:
Assists in designing talent development strategies that grow people through experiential learning, on-the-job exposure, and targeted education, building high-performing teams.
Create stretch assignments and project-based learning experiences aligned to business priorities.
Ensure right mentor pairs are established, set expectations, and monitor effectiveness.
Manage intern and analyst programs to included recruiting, hiring, onboarding, performance management, etc.
Key responsibilities may be assessed and are subject to change from time to time based on the needs of the business. The individual may be required to work overtime as needed.
Additional responsibilities include:
Responsible for ensuring all information security processes, policies and procedures are adhered to and any issues or concerns are raised with the Cyber Security team.
Ensure full compliance with all local data protection regulations and privacy controls, and any related issues are raised via the appropriate channels.
Qualifications / Attributes
Required:
Bachelor's degree required with 7-10 years of experience in financial services.
Business role experience embedded in organization with a focus on building and managing high performing teams. Experience managing business led people/talent programming in matrixed organizations.
Ability to translate business strategy into capability and talent needs.
Strong stakeholder management and consensus-building skills.
Experience managing talent in results-driven, high-accountability environments.
Ability to calibrate performance across teams via incentives and metrics.
Navigate compensation, promotion, and recognition in pay-for-performance cultures.
Highly strategic, organized, and detail-oriented, with the ability to manage multiple priorities and deliver under pressure in fast-paced environments.
Benefits and Compensation
Partners Capital is committed to being a great place to work. We are focused both on wellbeing and professional growth. You can expect professional development and career progression opportunities, competitive compensation, exceptional benefits, and a flexible “results-focused” working model. Our benefits package includes medical, dental, and vision insurance, short and long-term disability insurance, life insurance, flexible spending accounts, commuter benefits, paid time off and a 401(k) plan with employer matching. The Firm also supports global philanthropy via a charity program and volunteer day. In addition, we champion a variety of wellness and social events. We also support the pursuit of professional certifications such as the Chartered Financial Analyst (CFA), Chartered Alternative Investment Analyst (CAIA), etc.
Massachusetts requires Partners Capital to include a reasonable estimate of the base salary range for this role. This base salary range is specific to individuals applying to work in our Massachusetts office and takes into account a number of factors. A reasonable estimate of the base salary range for this role in Massachusetts is $160,000 to $250,000. The base salary offered will be determined on factors such as experience, skills, training, certifications, and education. Decisions will be determined on a case-by-case basis.
The base salary is one element of our competitive compensation package. In addition to the base salary, this position may be eligible for performance-based incentives and our profit share program.
Contact Details
Please send your CV to *************************************** with the subject: Business Manager
.
Further information about Partners Capital is available on our website *********************
For all California residents, please click here to view the Partners Capital California Applicant Privacy Notice
$160k-250k yearly 1d ago
Retail Operations Manager
Career Group Events 4.4
Service manager job in Boston, MA
About the Company
Our client is seeking a dynamic and driven Retail Operations Manager who will lead the planning and on-site execution of retail operations for a large-scale, high-profile live event from March through July 2026. This role partners cross-functionally to ensure seamless retail readiness, exceptional customer experience, and strong financial performance.
About the Role
This role involves leading the planning and execution of retail operations for a significant live event, ensuring operational readiness and exceptional customer service.
Responsibilities
Lead end-to-end retail operations planning, including staffing plans, schedules, store layouts, fixtures, POS, and on-site infrastructure.
Serve as primary point of contact for clients and key stakeholders across planning, execution, and post-event phases.
Coordinate closely with merchandising, marketing, HR, recruiting, warehouse, and external partners to ensure operational readiness.
Oversee product receiving, tagging, merchandising, inventory control, and planogram execution.
Recruit, train, and manage event staff to ensure alignment with brand and service standards.
Manage on-site build, operations, and breakdown of all retail locations.
Supervise and motivate staff to deliver efficient operations and exceptional customer service.
Ensure POS accuracy, inventory integrity, and adherence to operational standards.
Monitor budgets, control expenses, and troubleshoot issues in real time to meet performance targets.
Oversee product reconciliation, transfers, and end-of-event logistics.
Prepare executive summaries and detailed performance reports.
Partner with finance to review P&L results and recommend improvements.
Qualifications
2+ years of experience in event operations, retail, hospitality, or a related consumer-facing environment.
Proven ability to lead fast-paced, high-volume teams.
Strong organizational, communication, and problem-solving skills.
Comfortable managing multiple stakeholders and tight deadlines.
Data-driven mindset with experience using retail KPIs and reporting tools.
Proficient in standard business software (Excel, PowerPoint, Outlook).
Strong organizational, communication, and problem-solving skills.
Data-driven mindset with experience using retail KPIs and reporting tools.
$82k-138k yearly est. 1d ago
Loan Servicing Supervisor
Partnership Employment
Service manager job in Boston, MA
Compensation: $75,000-$100,000 base (market-aligned)
This role is responsible for leading day-to-day loan servicing operations across a consumer and residential loan portfolio. The Loan Servicing Supervisor will guide a team responsible for servicing loans throughout their lifecycle, ensure regulatory adherence, and support a high-quality member experience. The ideal candidate brings hands-on servicing knowledge, strong people leadership, and a balanced, member-focused approach to collections and compliance.
Key Responsibilities
Direct and oversee loan servicing activities for consumer and residential loan products, including auto, credit card, home equity, and mortgage loans
Manageservicing workflows for both performing and delinquent loans, ensuring accuracy, timeliness, and consistency
Lead, coach, and support a team of loan servicing professionals through goal-setting, performance feedback, and ongoing development
Partner with internal departments to improve servicing processes and enhance the overall member experience
Maintain compliance with all applicable federal and state regulations governing loan servicing and collections practices
Serve as an escalation point for complex member situations, balancing regulatory requirements with practical resolution strategies
Coordinate with third-party vendors such as repossession firms, collection agencies, and legal partners as needed
Ensure internal policies, procedures, and documentation standards are followed consistently
Monitor servicing trends, regulatory updates, and industry best practices, incorporating improvements where appropriate
Assist with staffing decisions, workflow planning, and resource allocation to meet operational demands
Qualifications
Minimum of 5 years of experience in loan servicing, collections, or related lending operations, including team leadership
Strong working knowledge of loan servicing regulations and compliance requirements
Experience with loan servicing platforms and systems; familiarity with COCC, Velera, and/or Encompass is a plus
Bachelor's degree preferred; equivalent professional experience considered
Proven ability to lead, motivate, and develop staff in a fast-paced financial services environment
Excellent written and verbal communication skills
Highly organized, detail-oriented, and comfortable managing multiple priorities simultaneously
Strong judgment, professionalism, and ability to handle sensitive situations with discretion
Proficient in Microsoft Outlook, Word, and Excel
$75k-100k yearly 1d ago
ServiceNow Delivery Lead Manager
Accenture 4.7
Service manager job in Boston, MA
We Are:
A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here
You Are:
A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
* An experienced ServiceNow developer.
* You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
* You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
* You are someone that is process oriented and prefers order over chaos.
* You are comfortable asking for help from peers and Subject Matter Experts
* Strong background working with Enterprise Software companies and/or Consulting companies.
The Work:
* Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
* Manage all aspects of project delivery and solution delivery
* Lead and manage the implementation project team
* Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
* Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
* Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
* Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
* Strong background working with Enterprise Software companies and/or Consulting companies
* Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
* As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Qualification
Basic Qualifications
* Minimum 5 Years' knowledge and experience working with or implementing ServiceNow
* Minimum 3 Years' experience in JavaScript or related application development
* Completed Certification - ServiceNow Certified System Administrator (CSA)
* Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
* Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus Points if you have
* PMP or CSM certification
* Strong interpersonal skills, customer centric attitude
* Proven team player and team builder
* Strong organizational and analytical skills
* Familiarity with SaaS deployments and its supporting architecture
* A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
* ITIL V3 or V4 Foundations Certification preferred
Professional Skill Requirements
* Proven ability to build, manage and foster a team-oriented environment
* Proven ability to work creatively and analytically in a problem-solving environment
* Desire to work in an information systems environment.
* Excellent communication (written and oral) and interpersonal skills.
* Excellent leadership and management skills.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York/New Jersey $87,400 to $266,300
Washington $100,500 to $245,000
#LI-NA-FY25
Locations
$100.5k-245k yearly 7d ago
District Manager
DSI Systems Inc. 4.0
Service manager job in Boston, MA
About DSI
At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for a passionate and driven District Manager to join our growing team! Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.
Job Overview
The District Manager (DM) will oversee a team of Retail Support Specialist (RSS) who support AT&T customers within national retail locations. In this leadership role, you are responsible for driving operational excellence, elevating customer experience, and ensuring your team delivers expert guidance on account inquiries, device troubleshooting, billing issues, order support, and escalated service concerns.
You will lead, develop, and coach RSS to provide accurate information, resolve customer issues efficiently, and build strong working relationships with retail staff and third-party labor partners. The District Manager ensures consistent execution of AT&T standards across all stores, maintains alignment with store leadership, and upholds a culture of professionalism, partnership, and best in class customer experience.
Responsibilities Team Leadership & Development
Lead, mentor, and support RSS across multiple national retail locations.
Conduct regular field visits, side‑by‑side coaching, performance evaluations, and ongoing training.
Build a high‑performing team culture grounded in empathy, professionalism, and solution‑oriented customer support.
Ensure team members meet or exceed KPIs, including customer satisfaction, quality, compliance, and efficiency metrics.
Identify skill gaps and develop individualized coaching plans to drive employee growth and performance.
Customer Experience Excellence
Ensure RSS deliver professional, friendly, and accurate support to AT&T customers.
Oversee resolution of escalated customer issues involving billing, account changes, device troubleshooting, and service concerns.
Champion best practices in de‑escalation, customer engagement, and technical support.
Monitor customer experience trends and deploy corrective coaching or process improvements as needed.
Retail Partner Engagement
Act as the senior AT&T specialist for store leadership across your district.
Strengthen partner relationships by maintaining clear communication, visiting stores consistently, and ensuring alignment on customer experience standards.
Guide RSS on building strong relationships with retail staff and third‑party labor.
Address partner escalations quickly and professionally to preserve trust and operational flow.
Operational Excellence
Oversee adherence to AT&T policies, compliance requirements, and privacy standards across all assigned locations.
Review and validate RSS documentation, system usage, and accuracy of customer account handling.
Ensure smooth operational execution-including scheduling, coverage, and workflow efficiency.
Analyze performance reports to identify trends, opportunities, and areas for operational improvement.
Cross‑Functional Collaboration
Collaborate with internal teams including customer care, billing, fraud, technical support, workforce management, and escalation teams.
Provide feedback to corporate partners on recurring issues, system limitations, or customer pain points.
Communicate policy updates, process changes, and performance expectations to your district in a timely and clear manner.
Required Skills & Qualifications
3+ years of experience leading teams in retail, customer service, or wireless communications.
Exceptional coaching, communication, and team‑development skills.
Strong ability to manage escalated situations with professionalism and composure.
Proficiency in navigating multiple systems and analyzing performance data.
Highly organized, detail‑oriented, and capable of managing operations across several locations.
Ability to travel between stores throughout the district as required.
Ability to work flexible hours including evenings, weekends, and holidays.
Preferred Qualifications
Previous district or multi‑site leadership experience.
Background in wireless communications, retail customer service, or technical support.
Experience partnering with third‑party labor or working within a national retail environment.
Benefits
Competitive Salary of $100,000 annually
Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period!
401k Plan with employer matching
Paid vacation, personal/sick days, and bereavement time
Employee Profit Sharing Program
50% AT&T wireless discount
Paid training
Advancement opportunities, we prefer to promote from within!
#J-18808-Ljbffr
$100k yearly 1d ago
Business Operations Manager
Ellab 4.1
Service manager job in Nashua, NH
🌟 Exciting Opportunity at Ellab - Join Our Team! 🌟
We're seeking a Business Operations Manager to join our vibrant team and embark on an exciting journey with us.
As an industry frontrunner, Ellab is committed to providing cutting-edge benefits that make us stand out. Join us and enjoy:
Benefits
🏖️ Time to Unwind:
Kick off your journey with 2 weeks of vacation (3 weeks at your 5yr. & 4 weeks at your 10yr. anniversaries)
Stay healthy with 2 weeks of sick time
Celebrate with 10 Company Holidays
Experience a rejuvenating 1-week winter shutdown
💼 Financial Well-being:
Invest in your future with a 401(k) match of $1 for $1 up to 4%
👨 👩 👧 👦 Health and Family First:
Embrace worry-free living with fully paid family medical insurance
Take care of your pearly whites, vision, and more with dental, vision, life, and disability insurance available
6 weeks of parental leave
Job Brief
The Business Operations Manager is responsible for ensuring that Ellab's business operations are streamlined to drive scalable and reproducible processes throughout the organization.
Under the leadership of the Director of Operational Excellence, this role will be critical to managing business processes, inputs, and systems to drive wing to wing visibility to the business and creating tracking metrics for both commercial and delivery performance.
Responsibilities
The Business Operations Manager is responsible for:
Manage sales/service admin team service US market
Monitor and analyze operational performance metrics to identify areas of improvement and recommend solutions
Drive business relevant inputs into service delivery systems (FSM) to ensure effective reporting.
Work with Delivery leads and Sales leaders to review large customer proposals.
Design additional business tools to support the management of Delivery Services
Evaluate regularly the efficiency of business/quality procedures according to organizational objectives and apply improvements.
Additional responsibilities may be assigned as the business grows and the company evolves
Requirements
5+ years of experience in a Business Operations role
Thorough knowledge of business processes and operations in a technical services company
Experience with business tools (using Microsoft Business Central and Microsoft Dynamics 365 Field Services Module, preferred)
Experience with leading a team (preferred)
$65k-103k yearly est. 1d ago
Medical Writing Operations Manager
Advantage Technical
Service manager job in Cambridge, MA
Manager, Medical Writing Operations
The Manager, Medical Writing Operations supports Medical Writing functions to ensure the delivery of high‑quality, submission‑ready documents. Core responsibilities include document quality review, formatting and consistency checks, electronic publishing, and archiving within centralized file systems. The role may also contribute to vendor oversight, training, and the development and maintenance of tools and training materials for Medical Writing Operations.
Key Responsibilities
Document Preparation & Quality Control
Collaborate cross‑functionally to collect, compile, assemble, and publish CSR appendices
Perform electronic publishing QC (e.g., hyperlinks, bookmarks) to ensure submission‑ready compliance
Format MS Word submission components according to style and regulatory requirements; troubleshoot formatting issues
Serve as a subject matter expert (SME) for format QC, submission readiness (protocols, IBs, CSRs), and document management systems
Conduct content QC of medical writing documents, including CSRs, IB clinical sections, NDA/MAA clinical sections, and protocols
Document Management & Systems
Ensure proper storage and archiving of documents in EDMS and eTMF systems
Support development, implementation, and maintenance of medical writing systems and software
Assist with updates to Medical Writing intranet pages
Support creation, maintenance, and updates of templates, style guides, and tools to meet global regulatory requirements
Operational & Cross‑Functional Support
Perform administrative tasks to support project and operational needs
Participate in the development and maintenance of internal best practices
Assist with training internal staff and external contractors/CROs
Support vendor oversight for medical writing operations activities
Assist with CSR shells and/or preparation of in‑text tables and figures under medical writer guidance
Qualifications
Education & Experience
Bachelor's degree in a relevant scientific or technical field, or equivalent experience
4+ years of biotech/pharma or CRO experience in document QC and electronic publishing within a regulatory environment
Technical Skills
Strong understanding of health authority/ICH PDF and eCTD requirements
Experience with electronic document management systems
Proficiency in MS Word, Excel, PowerPoint, Adobe Acrobat, and Windows
Ability and confidence to learn new software tools
Preferred: Experience with StartingPoint templates, SharePoint, EndNote, and Toolbox Pharma
Professional Skills
Proven ability to manage multiple projects in a fast‑paced, deadline‑driven environment
Exceptional attention to detail with strong analytical and problem‑solving skills
Flexible, adaptable, and able to work effectively across teams
Core Values Alignment
Commitment to People
Fiercely Innovative
Purposeful Urgency
Open Culture
Passion for Excellence
$75k-118k yearly est. 2d ago
Autonomous Vehicle Operations Manager
Aceolution
Service manager job in Boston, MA
Role: AV Manager (Autonomous Vehicle Operations Manager)
The AV Manager will oversee daily operational activities for the Autonomous Vehicle (AV) Drive Operations Program across designated city sites. This role ensures smooth field operations, compliance with safety standards, quality of service delivery, and team performance. The AV Manager will work closely with local and regional leaders to ensure efficient deployment of AV fleets and consistent driver/operator management.
Key Responsibilities
Lead, coordinate, and manage AV Driver/Operator teams across assigned locations.
Conduct daily shift planning, scheduling, task delegation, and attendance tracking.
Ensure compliance with all safety, security, and operational protocols.
Train, coach, and mentor new and existing AV operators on operational procedures and program standards.
Conduct performance reviews, provide feedback, and manage disciplinary actions when required.
Collaborate with cross-functional teams (Operations, Fleet, Safety, Engineering) to ensure vehicle readiness and resolve operational issues.
Monitor site productivity metrics and implement improvements to enhance efficiency.
Respond to on-ground escalations and operational emergencies promptly.
Prepare weekly operational status reports and performance summaries.
Coordinate with Fleet & Maintenance teams to ensure optimal vehicle uptime.
Qualifications
5+ years of experience in Operations, Transportation, Logistics, Automotive, or related field.
Prior experience in a managing or lead role managing teams.
Strong understanding of safety protocols and compliance-driven environments.
Excellent communication, leadership, and people management skills.
Ability to analyze performance metrics and identify process improvement opportunities.
Comfortable working in dynamic and fast-paced field settings.
Valid driver's license with a clean driving record.
Ability to travel between assigned cities as needed.
Preferred Skills
Experience working with autonomous vehicles, fleet operations, or mobility transportation programs.
Knowledge of incident reporting, compliance documentation, and operational audits.
Technical aptitude to understand basic AV system operations and diagnostics
Work Environment
On-site operations environment; may require early mornings, late evenings, weekends, or split shifts based on program schedules.
Field-based work involving both indoor and outdoor environments.
Significant travel required - approximately 90% of the time across locations.
$75k-118k yearly est. 1d ago
Operations Manager
Siphox Health
Service manager job in Burlington, MA
About the role
SiPhox fulfillment is the backbone of our customer experience. You'll own day-to-day kit assembly, inventory, and shipping while building the systems that let us scale with speed and precision, keeping our customers 100% satisfied.
What we're looking for
A meticulous, high-drive operator who treats inventory accuracy, yield, and on-time shipments as non-negotiables, and is comfortable enforcing standards. Type-A, control-oriented, neurotic attention to detail.
Responsibilities
Inventory, Forecasting & Yield
Run strict inventory control for all SKUs (kits, components, packaging). Maintain >98% inventory accuracy.
Build demand and supply forecasts (12-24 week horizon). Translate forecasts into purchase plans and safety stock levels.
Track on-time, in-full performance and keep aging orders near zero.
Supplier & Cost Management
Source, vet, and qualify high-quality suppliers for components, packaging, and logistics.
Negotiate pricing, MOQs, and terms; prevent single-points-of-failure with dual sourcing.
Manage the budget for COGS and OPEX; drive cost per kit down without sacrificing quality.
Fulfillment, Logistics & SLA
Enforce our SLA: every order ships within 1 business day.
Coordinate inbound & outbound freight, 3PLs, and parcel carriers; resolve exceptions in real time.
Quality Assurance & Compliance
Stand up a robust QA system across incoming, in-process, and final inspections.
Define sampling plans, acceptance criteria, and stop-ship triggers.
Champion Good Documentation Practices; align workflows with ISO 13485-style rigor.
SOPs, Training & Safety
Write crystal-clear SOPs for kit assembly, fulfillment, inventory, and QC checks.
Build role-based training, workstation standards, and audit checklists.
Maintain a tidy, safe floor, calibrated equipment, and compliant handling.
Software & Automation
Partner with software engineering to build & optimize internal tools for fulfillment, assembly, inventory, and forecasting.
Define requirements, write user stories, and own user acceptance testing.
Work with & automate integrated barcode scanning, camera streaming for QA, lot/expiry capture, and real-time dashboards.
Evaluate/implement WMS; ensure clean and reliable data.
Success metrics you'll own
SLA hit rate: ≥99% of orders shipped within 1 business day
Inventory accuracy: ≥98% (cycle-count verified)
First-pass yield (FPY): ≥99% for standard kits
Forecast error (MAPE): improving quarter-over-quarter
COGS per kit: tracked and trending down with quality intact
Basic qualifications
3+ years in operations/supply chain/fulfillment.
Proven ownership of inventory systems and aggressive ship-speed SLAs.
Strong analytical toolkit: spreadsheets, dashboards, and KPI-driven decision-making.
Supplier sourcing and budget management experience.
Exceptional attention to detail and process discipline; writes and enforces SOPs.
Comfortable working in a fast-moving, hands-on environment.
Nice to have
Experience with WMS implementation, barcode systems, and label/scan/print workflows.
Strong scripting (Python/React) ability for lightweight automation and analytics.
3PL management and cold-chain shipping experience.
How we work
Ownership, precision, and speed. You'll have end-to-end control of fulfillment so kits ship on time and quality never slips.
In-person, hands-on. Onsite in Burlington, MA to walk the floor, fix bottlenecks fast, and collaborate tightly with engineering and ops.
Benefits
Competitive salary + stock options
Medical, dental, and vision coverage
Membership to Lifetime Gym
401(k)
Weekly company-wide lunches
$74k-118k yearly est. 4d ago
General Manager
Risus Talent Partners
Service manager job in Litchfield, NH
General Manager - Optimum Building Systems
Optimum Building Systems is a leading specialty contractor specializing in drywall, acoustical ceilings (ACT), and exterior siding systems primarily operating in northern New England. As a trusted trade partner across commercial, institutional, and multifamily projects for more than 35 years, we've built our success on craftsmanship, reliability, and excellent outcomes for our clients. Now a part of Wall Works Holdings, a growing platform of region-leading specialty contractors, we're preparing for our next chapter of scalable growth by investing in quality data, efficient processes, and strong preconstruction capabilities to drive sustainable growth.
Position Summary
The General Manager (GM) will serve as the senior leader for Optimum Building Systems. This role will be responsible for the overall performance, leadership, and growth of the business - including full P&L ownership and oversight of all major functional areas: preconstruction, project delivery, safety, and finance.
The GM will play a critical role in balancing two equally important priorities: preserving the legacy and culture that have made Optimum successful, including its deep relationships, craftsmanship, and teamwork-centric culture; and preparing the business for scale, through process improvement, talent development, and disciplined commercial management as part of the Wall Works Holdings platform.
This role is ideal for a proven operational leader who can inspire teams, drive performance, and lead with integrity - combining entrepreneurial energy with disciplined business management.
Key Responsibilities
Strategic & Financial Leadership
Own and manage the full P&L for Optimum Building Systems, ensuring profitability, cash flow, and long-term value creation.
Partner with the Wall Works CEO and platform leadership to set strategic direction, annual goals, and performance metrics.
Lead the development and execution of annual budgets, forecasts, and operating plans.
Monitor financial performance, job cost trends, and margin discipline; identify and act on variances and improvement opportunities.
Champion data-driven decision-making, implementing dashboards and metrics to drive accountability.
Commercial and Operational Excellence
Champion safety as a core value, ensuring all policies and practices support a culture of care and accountability.
Oversee all major operational functions - including preconstruction, project management, field operations, safety, and finance.
Drive continuous improvement in processes, systems, and tools, ensuring scalability, consistency, and alignment with Wall Works' operating standards.
Ensure projects are delivered safely, profitably, and to a high standard of quality, maintaining the company's reputation for reliability and craftsmanship.
Partner closely with the Director of Preconstruction to align estimating, sales, and production pipelines with operational capacity.
Build on Optimum's excellent reputation by cultivating - in some cases, personally - new GC relationships.
Drive the acquisition and integration of strategic “tuck-in” acquisitions
Lead and develop a team of department heads and emerging leaders; promote a culture of trust, empowerment, and accountability.
Attract, retain, and mentor high-performing talent across all levels of the organization.
Collaborate with founders during transition to ensure knowledge continuity and cultural alignment.
Invest in people development - training, career progression, and cross-functional collaboration.
Serve as a visible, approachable leader who models humility, integrity, and professionalism.
Cultural Stewardship & Transformation
Honor and preserve the values and relationships that have defined Optimum's success for over 35 years.
Champion cultural continuity while modernizing systems and processes for scalability.
Build bridges between legacy practices and new initiatives, communicating change in a respectful, transparent way.
Engage employees at all levels in the company's evolution - ensuring they see themselves as contributors to the next chapter of growth.
Partnership & Growth
Work collaboratively with Wall Works Holdings' leadership team to share best practices, align on systems, and participate in platform-wide initiatives.
Support business development efforts by strengthening relationships with key general contractors, owners, and suppliers.
Evaluate opportunities for growth - including new services, geographies, and strategic partnerships.
Represent Optimum externally with professionalism, credibility, and enthusiasm for its craft and people.
Qualifications
15+ years of progressive leadership experience within construction, specialty contracting, or related trades.
Proven success in P&L ownership, strategic planning, and operational leadership.
Strong understanding of commercial construction operations, including estimating, field management, and financial controls.
Demonstrated experience in leading teams through growth or transformation - balancing cultural preservation with operational improvement.
Exceptional communication and interpersonal skills; capable of earning trust with both craft professionals and executive peers.
Skilled in financial management, forecasting, and data-driven performance measurement.
Deep respect for craftsmanship, customer relationships, and the values of a tightly-knit, family-founded organization
Personal Attributes
Empathetic leader - honors legacy while guiding change with respect and inclusion.
Operationally disciplined - thrives on structure, accountability, and continuous improvement.
Strategic thinker - sees the big picture and connects it to daily execution.
Relationship builder - earns trust internally and externally through integrity and follow-through.
Culture carrier - balances performance with heart; respects people and process equally.
$46k-88k yearly est. 1d ago
General Manager
KBW Financial Staffing & Recruiting
Service manager job in Concord, NH
General Manager - Construction & Infrastructure Services
A long-established construction and infrastructure services organization is seeking a hands-on General Manager to oversee all day-to-day operations, drive performance, and lead the business through its next phase of growth. This role requires a leader who thrives in a fast-paced, field-and-office environment and can own responsibility for safety, operations, financial results, and people leadership.
Key Responsibilities
• Lead as an engaged, visible operational head focused on safety, accountability, and high standards
• Oversee revenue, margins, budgeting, and overall financial performance
• Direct estimating, bidding, scheduling, project execution, and customer delivery
• Build and develop a strong, collaborative management team
• Implement and refine processes across estimating, sales, project management, record keeping, reporting, and billing
• Manage bid preparation, pricing structures, regulatory specs, project documentation, and digital systems
• Review project status, timelines, and costs regularly to improve efficiency and outcomes
• Coordinate contract-related activities including bonding, compliance, certifications, change order tracking, and dispute resolution
• Maintain consistent communication with public-sector project administrators to support timely approvals and payments
• Ensure accurate billing, final quantities, and project close-out reviews
• Maintain compliance with annual certifications and regulatory requirements
• Report performance updates to ownership in a clear and concise manner
• Partner with leadership to shape long- and short-term business strategies
• Build strong relationships across customers, field teams, and industry partners
• Champion technology adoption to enhance productivity and competitiveness
Qualifications
• 10+ years of successful leadership in construction or similar operational environments
• Prior experience running a business unit with full P&L responsibility
• Proven ability to build and guide high-performing teams
• Knowledge of roadway, infrastructure, or heavy-civil work preferred
• Strong communication skills with customers, internal teams, and external partners
• Familiarity with OSHA, EPA standards, DOT specifications, and industry guidelines is beneficial
$45k-87k yearly est. 4d ago
Assistant Operations Manager
The Record Co 4.4
Service manager job in Boston, MA
The Record Co. - Boston, MA
The Record Co. is Boston's nonprofit music workspace providing affordable recording studios and rehearsal spaces to approximately 3,000 musicians monthly, across 131 communities. We run two facilities in Boston and Dorchester.
Position Overview
The Assistant Operations Manager supports the Operations Manager in running smooth daily operations. You'll assist with monthly financial closes, create performance reports, manage staff scheduling and development, and ensure both facilities run efficiently.
Core Responsibilities
Operations & Facility Management
Run daily operations across both facilities and handle whatever comes up
Keep facilities clean, organized, and professional-looking with regular walkthroughs
Supervise the front desk, lobby, and floor activity
Handle opening/closing procedures, security, and stockroom organization
Execute cash handling and closing procedures
Support TRC Academy and other programs
Financial Support & Reporting
Assist with the monthly operational close process, including cash reconciliation and expense tracking
Create weekly utilization reports by room type for the Operations Manager (right now studios are at 70-80% but production suites are only at 30%)
Track operational expenses and flag budget concerns
Maintain financial documentation for grants and reporting
Compile data and prepare reports to help the Operations Manager make decisions
Staff Management & Scheduling
Supervise Studio Support staff and ensure smooth shift coverage
Create and manage staff schedules, approve PTO and sick time requests
Handle timekeeping and coordinate payroll submissions
Conduct performance reviews and address underperformance directly with clear plans
Run onboarding and training, enforce our operational standards
Keep communication clear with regular meetings and check-ins
Customer Experience & Revenue Support
Make sure customers have great experiences, fix problems when they escalate, keep people coming back
Handle reservations, check-ins, check-outs, payments
Work with the Operations Manager and Communications Manager on campaigns to fill slow periods
Support booking drives and retention efforts
Help test new revenue ideas
Inventory Management & Asset Protection
Run regular inventory audits of equipment and supplies
Keep our asset tracking system up to date so we know where everything is
Implement security protocols to protect our gear
Investigate and document when equipment gets damaged or goes missing
Systems & Documentation
Maintain HubSpot CRM, Planyo, Visit, and our financial tools
Write and update SOPs
Make sure staff know how to use everything and stay compliant
Minimum Qualifications
2-3 years in operational roles focused on smooth operations and staffing
Experience with financial processes like closes or reconciliation - you don't need to have run them solo, but you should understand how they work
You've created reports and tracked metrics before
You've supervised at least 5 staff and handled underperformance directly, not just delegated it
You can manage schedules, PTO, and coordinate payroll
Comfortable with data - you can pull numbers together and spot what matters
Experience with CRM or operational systems
Clear communicator and solid documentation skills
Working Environment
Full-time exempt: 5 days/week, around 40-45 hours
Nights and weekends required - we operate Tuesday-Sunday, 9:30 AM-Midnight
Fast-paced with responsibility for staff, cash, equipment, and smooth daily operations
Reports to Operations Manager
Compensation & Benefits
Annual Salary: $55,000 - $65,000 based on experience
Health and dental insurance
12 days PTO first year
Professional development opportunities
Access to TRC facilities for personal projects when available
To Apply
Send your resume and a brief note to ***********************. Tell us about your operational experience - specifically, talk about your experience with financial processes or reporting, give us an example of how you kept operations running smoothly and staff performing well, and explain how you handle accountability. Include links to projects or relevant work if you've got them.
The Record Co. is an equal opportunity employer committed to creating an inclusive environment for all employees.
How much does a service manager earn in Hampton, NH?
The average service manager in Hampton, NH earns between $40,000 and $102,000 annually. This compares to the national average service manager range of $47,000 to $116,000.
Average service manager salary in Hampton, NH
$64,000
What are the biggest employers of Service Managers in Hampton, NH?
The biggest employers of Service Managers in Hampton, NH are: