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  • Senior Manager, Risk Management

    Cumberlandfarmsinc

    Service manager job in Westborough, MA

    Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team! Cumberland Farms is a member of the EG America family of brands. EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America's #1 ‘one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center. What We Offer: Competitive Wages Work today, get paid tomorrow through our earned wage access program* Paid Time Off Medical/Health/Dental Coverage 401K with Company Match Team Member Discounts Tuition Reimbursement Employee Assistance Program Health Savings Account Company Spirit Days Employee recognition and awards And much more! Position Summary: This position will provide the primary support to the Director, Global Risk Management and will have indirect support from an Insurance and Claims Specialist. Duties include, but are not limited to, management of the insurance renewal process and certificate of insurance program. The position requires review of insurance terms and conditions of vendor contracts. The position will be asked to assist the Director in other areas such as business continuity and enterprise risk management as applicable. Responsibilities: Work closely with the company's insurance broker(s) and company personnel to collect and submit underwriting data for all property and casualty lines of business Manage the company's third-party certificate of insurance compliance program Work with the Director to create standard insurance terms and conditions for vendor contracts and leases Review and comment on the insurance terms and conditions of vendor contracts and leases Work with Director on claims management and loss control strategies Assist Director in preparing parts of the Risk Management Department budget Provide summary reports to Director Must be able to perform the essential functions of this position with or without reasonable accommodation Working Relationships: Able to collaborate cross-functionally with other teams in the company (E.g.., Legal, Safety, HR) Minimum Education: Bachelor's degree in risk management & insurance, finance, accounting, or business administration Preferred Education: Bachelor's degree in risk management & insurance, finance, accounting, or business administration Minimum Experience: 8-12 years in the risk management or insurance field working in a corporate risk department or as an insurance broker or consultant handling large accounts Preferred Experience: 8-12 years in the risk management or insurance field working in a corporate risk department or as an insurance broker or consultant handling large accounts Licenses/Certifications: CPCU, ARM or CRM preferred Soft Skills/Competencies: Excellent oral and written communication skills Strategic thinker Ability to foster teamwork and build collaborative relationships Strong interpersonal skills Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) Ability to work collaboratively with outside consultants and partners Able to drive outside consultants and partners to meet deliverable deadlines Travel: Limited travel required (5%) Hours & Conditions: Typically, Monday to Friday, 8+ hour days in an office setting, may be able to work 1 day from home with manager's approval. Physical Requirements: Minimal physical effort required, sitting / standing at computer for long periods of time. Ability to maneuver and lift up to 10 lbs. At EG America, it's important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement. Consistent with Massachusetts Pay Transparency Law, we're sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications. Base pay represents just one part of our total rewards approach. We're proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.
    $104k-149k yearly est. 2d ago
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  • Tax MD, Core Tax Services - Lead Tax Strategy (ESOP)

    BDO Capital Advisors, LLC

    Service manager job in Boston, MA

    A leading financial advisory firm in Boston seeks a Tax Managing Director to oversee tax compliance and consulting functions. This role requires expertise in tax regulations and the ability to manage client relationships effectively. The ideal candidate holds a relevant degree, has over ten years of experience in tax or public accounting, and possesses certification as a CPA or Attorney. The firm offers a supportive environment for individual growth and excellence in client service. #J-18808-Ljbffr
    $63k-114k yearly est. 13h ago
  • Strategic Leader, Disability & Refugee Services

    Medium 4.0company rating

    Service manager job in Boston, MA

    A nonprofit organization in Boston seeks a Vice President of Disability and Refugee Services to oversee programs targeting individuals with disabilities and refugees. This leadership role requires a commitment to empowering diverse communities through strategic planning, service development, and effective collaboration across stakeholders. The ideal candidate will possess strong leadership skills, a deep understanding of relevant policies, and a proven ability to build relationships while enhancing program visibility. The compensation is competitive, aligning with experience. #J-18808-Ljbffr
    $65k-104k yearly est. 4d ago
  • General Manager Operations

    KBW Financial Staffing & Recruiting

    Service manager job in Merrimack, NH

    KBW Financial Staffing and Recruiting has partnered with a well-established construction services organization is seeking an experienced General Manager in the Merrimack County, New Hampshire area, to lead overall operations and support continued growth. This role is ideal for a hands-on leader comfortable operating across both field and office environments, with responsibility for operational performance, financial results, and team leadership. Key Responsibilities Provide visible, engaged leadership with a strong focus on safety, accountability, and execution Oversee operational and financial performance, including budgeting and margin management Guide project planning, estimating, scheduling, and overall delivery Build, develop, and lead a collaborative management team Drive process improvements across operations, project management, and administrative functions Monitor project progress, costs, and timelines to improve efficiency and outcomes Support contract administration, compliance, documentation, and close-out activities Maintain effective communication with clients, partners, and internal stakeholders Partner with ownership and leadership on short- and long-term business strategy Promote the use of systems and technology to improve productivity Qualifications 10+ years of leadership experience in construction or a similar operational environment Prior responsibility for running a business unit or major operational function, including financial oversight Demonstrated ability to lead teams and manage complex operations Experience with infrastructure, state and local contract work preferred Strong communication and relationship-building skills Working knowledge of industry safety and regulatory standards is a plus This is a senior leadership opportunity for someone looking to make a meaningful impact within a stable, growth-oriented organization.
    $69k-147k yearly est. 1d ago
  • Hospitality GM: Lead Guest Service & Team Excellence

    Major Food Brand 3.4company rating

    Service manager job in Burlington, MA

    A leading hospitality company in Burlington, MA is looking for a passionate General Manager. This role involves scheduling staff tasks, ensuring policies are upheld, and inspiring exceptional guest service. Candidates should possess a Bachelor's degree in Hospitality Management or a related field, along with experience in culinary roles and new restaurant openings. Competitive salary and benefits offered, along with growth and development opportunities for committed individuals. #J-18808-Ljbffr
    $46k-73k yearly est. 13h ago
  • Director, AI Operations & Services

    Dana-Farber Cancer Institute 4.6company rating

    Service manager job in Boston, MA

    About Dana‑Farber Cancer Institute Dana‑Farber Cancer Institute's Informatics & Analytics (I&A) department serves patients present and future by collaboratively building a sustainable informatics and analytics ecosystem of tools and services to support and grow the Institute's research, clinical, and business missions. Director of AI Operations and Services - Role Overview The Director of AI Operations and Services leads the development and delivery of AI‑related applications and services within the Informatics & Analytics department. This role oversees a team of 10+ FTEs and collaborates with both I&A and non‑I&A stakeholders to implement AI solutions that support research, clinical, and operational goals. The Director serves as a subject‑matter expert in AI governance and strategy, contributing to institutional policy and compliance. This position reports to the Vice President of Computational and AI Services and plays a key role in shaping Dana‑Farber's AI ecosystem. Key Responsibilities Serve as the primary subject‑matter expert and technical leader for AI use cases within Informatics & Analytics. Collaborate with I&A Research, Clinical, and Operational leaders to design and deliver AI solutions that support their strategic priorities. Manage delivery of AI expertise and services to DFCI researchers through the Informatics Core. Contribute to institutional AI strategy and policy development, including compliance with regulatory guidelines. Serve as a core member of the DFCI AI Governance Committee and collaborate with Clinical Informatics and AI Governance to ensure safe and effective deployment of clinical AI solutions. Provide technical leadership for Dana‑Farber's participation in the Cancer AI Alliance (CAIA) federated learning collaboration. Manage a $3-5M budget and oversee AI and data‑science core services, including service level agreements with Informatics Core clients and vendor partnerships. Represent Dana‑Farber in external AI collaborations and maintain awareness of industry trends and best practices. Represent Dana‑Farber in conversations with AI leaders from other cancer centers and with AI/cloud vendors (e.g., Microsoft, Amazon, Google Cloud, Databricks, NVIDIA). Knowledge, Skills, and Abilities Required Expertise in AI, data science, and machine learning applications in healthcare and research. Experience designing and deploying scalable AI systems for healthcare, preferably including one or more of radiology, digital pathology, medical text, audio recordings, claims data, or location data. Proficiency in supervised/unsupervised learning, neural networks, NLP, and LLMs for clinical use cases. Experience with AI frameworks, cloud services, and HIPAA‑compliant deployments. Knowledge of MLOps practices and tools such as MLFlow for model lifecycle management. Familiarity with healthcare data standards (e.g., DICOM, OMOP, FHIR, HL7). Demonstrated ability to collaboratively develop and execute AI strategy in a healthcare setting. Strong leadership skills with experience hiring and managing multidisciplinary teams and mentoring staff. Experience developing AI governance and compliance processes and policies. Ability to translate AI models into clinical products and services. Excellent communication and collaboration skills with a client‑service orientation. Professionalism, adaptability, and a team‑first mindset. Minimum Job Qualifications Master's degree required, relevant STEM field. PhD preferred. 10 years of relevant professional experience. 5 years of direct people‑management experience. Experience in biomedical or healthcare settings preferred. Supervisory Responsibilities Manages a group of 10+ FTE or budget equivalent, which includes other people managers. The director manages multiple teams. May supervise up to 20 additional FTE via matrix or vendor partnerships, including outsourced and offshore resources. Patient Contact None Benefits and Pay Transparency Dana‑Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $212,100.00 - $234,300.00 #J-18808-Ljbffr
    $212.1k-234.3k yearly 1d ago
  • Senior Operations Manager

    Commonwealth of Massachusetts 4.7company rating

    Service manager job in Boston, MA

    The Division of Capital Asset Management and Maintenance (DCAMM), which oversees over $2 billion in capital programs and projects, is responsible for capital planning, project delivery, property management, and real estate services for the Commonwealth. We are stewards of the Commonwealth's assets, which include 5.5 million square feet of state buildings. As an agency, we care for the people of our state and the future of our planet. We work with state agencies to create and manage forward-thinking, sustainable buildings to meet the needs of the Commonwealth's citizens and help achieve a zero-carbon future. We are partners with fellow agencies to help them meet their strategic needs with fiscally responsible building and real estate solutions. We support the growth of the Commonwealth's economy and actively engage with private sector partners to make it easier to do business with the Commonwealth. We work to expand access, opportunity, and equity to create more inclusive services, planning and outcomes for all the citizens of the Commonwealth. Position Summary The Senior Operations Manager (SOM) directly reports to the Director of Property Operations in the Office of Facilities Management and Decarbonization (OFMD), and indirectly reports to the Deputy Commissioner, OFMD. The SOM is Facilities Operations' second in command for the central and western regions as well as surplus properties, managing staff in their performance of the agency statewide program of building and land management, as specified in client service level agreements. The portfolio encompasses nearly 1.2 million square feet of buildings and over 2,500 acres of land across the Commonwealth. The SOM supervises Facilities Managers and indirectly their staff, overseeing a workforce of 20-25 employees and contractors, driving high personnel performance and operational results. Duties & Responsibilities Collaborate with the Director to develop policies to support and oversee the agency's program of statewide managed facilities maintenance over nearly 1.2 million square feet of buildings and over 2,500 acres of land. Develop policies and procedures to drive and maintain an environment of high personnel performance towards operational results, good customer communication, and collaborative relationships. Supervise execution of the unit's statewide program of daily operation and managed maintenance for agency‑managed state buildings toward goals. Support Facility Managers' decisions, share knowledge, delegate tasks, and allocate resources. Support subordinate Facility Managers towards exceptional personnel and resource management to adhere to agreed services and to achieve client satisfaction. Supervise 20-25 facilities staff, providing services at approximately 7 active buildings in the west, central and northeast regions, including Facility Managers, Assistant Facility Managers, line operating staff, contractors, and oversight of operations at buildings. Qualifications Applicants must have at least (A) six (6) years of full‑time or equivalent part‑time professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management, of which (B) at least two (2) years must have been in a supervisory or managerial capacity, or (C) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience. II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience. Location Primary location: 187 Lyman Street, Northborough, MA. Job Information Job Posting: Jan 5, 2026 1:00:50 PM Job: Equipment, Facilities & Services Agency: Division of Capital Asset Management Schedule: Full‑time Shift: Day Number of Openings: 1 Salary: $109,765.96 - $169,628.22 per year Bargaining Unit: M99‑Managers (EXE) Confidential: No Potentially Eligible for a Hybrid Work Schedule: Yes Official Title: Program Manager VIII EEO Statement We are an Equal Opportunity / Affiliated Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Contact For Diversity, Equal Employment Opportunity questions or a reasonable accommodation, contact Diversity Officer / ADA Coordinator Nancy Daiute at ************. #J-18808-Ljbffr
    $109.8k-169.6k yearly 2d ago
  • Director of Regional Contract Sales - Food Service Growth

    FHLB Des Moines

    Service manager job in Boston, MA

    A financial institution seeks an experienced sales leader to manage a B2B sales team in Boston, MA. The ideal candidate will have over 10 years of relevant experience, including leading teams and a strong background in consultative selling. Responsibilities include motivating the sales organization, achieving contract sales growth, and effectively coaching team members. Strong interpersonal skills and a proficiency in Microsoft Applications are essential. This role requires 35% travel. #J-18808-Ljbffr
    $98k-146k yearly est. 2d ago
  • Professional Services Manager - Enterprise

    Out In Science, Technology, Engineering, and Mathematics

    Service manager job in Boston, MA

    Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast‑paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact As a Professional Services Manager at Axon Enterprise, you will be a key player in driving both pre‑sale and post‑sale initiatives for our comprehensive suite of products, including Evidence.com, Axon body‑worn cameras, and Axon Professional Services Packages. Your role will be essential in ensuring that customers not only adopt our solutions but also realize their full potential to enhance organizational workflows and efficiencies. In this role, you will act as a Trusted Advisor, managing the deployment of Axon's products and solutions. You will leverage your expertise in project management and technical deployment to facilitate the successful implementation of complex technical solutions within customer timelines. What You'll Do Location: Remotely from the United States with up to 75% travel Reports to: Manager, Professional Services Direct Reports: 0 Pre‑Sale Support: Engage with corporate leaders, technology decision‑makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments. Post‑Sale Implementation: Plan, coordinate, and execute program implementations for Axon's product suite, ensuring seamless integration and optimal use of our hardware and software solutions. Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively. Customer Interaction: Work closely with key stakeholders, including C‑Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products. Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones. Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders. Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes. Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status. What You Bring BS/BA or equivalent knowledge and experience. Extensive experience in project management, including coordination and resource tracking. Experience implementing and/or leading an Axon body‑worn camera program. Understanding of software and hardware implementation, particularly in SaaS environments. Proficiency in Smartsheets or similar project management tools. In‑depth knowledge of Axon products and digital evidence management systems is preferred. Experience working with corporate, retail, and security‑based organizations. Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders. Ability to work independently and take ownership of projects while effectively collaborating across various teams. Willingness to travel throughout North America, with potential for international travel. Benefits That Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness programs Emotional & Mental Wellness support Learning & Development programs Benefits listed herein may vary depending on the nature of your employment and the location where you work. Axon is a total compensation company; starting base pay is between USD 66,000 and USD 105,600 depending on location. Compensation includes base pay, bonus, and stock awards. For more details on our benefits, please visit ****************************** Don't meet every single requirement? That's okay. We Aim Far. We think big with a long‑term view to reinvent the world to be safer, better. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply unless they check every box. If your experience doesn't align perfectly but you are excited about this role and our mission to Protect Life, we encourage you to apply anyway. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. It may change or be supplemented at any time. Some roles may also require legal eligibility to work in a firearms environment. Axon's mission is to Protect Life and is committed to the well‑being and safety of its employees and its impact on the environment. All employees must be aware of and committed to environmental, health, and safety regulations, policies, and procedures. Employees may report safety concerns as they arise. We are an equal‑opportunity employer that promotes justice, advances equity, and fosters inclusion. We are committed to hiring the best talent regardless of race, creed, color, ancestry, religion, sex, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws. If you have a disability or special need that requires assistance or accommodation during the application or recruiting process, please email **********************. This email address is for accommodation purposes only; Axon will not respond to inquiries for other purposes. #J-18808-Ljbffr
    $65k-105k yearly est. 2d ago
  • Manager, Digital Experiences - Retail Digital Shelf

    Keurig Dr Pepper 4.5company rating

    Service manager job in Burlington, MA

    Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. Manager, Digital Experiences - Retail Digital Shelf As the Digital Experience Manager, you will be instrumental in ensuring the accuracy, effectiveness, and optimization of digital assets for KDP products across retailer digital shelves. This role centers on managing and evolving the content solutions that support our retailer digital content ecosystem. You will collaborate cross-functionally with internal technology teams, brand marketing, Omni-channel leads, and occasionally with retail partner tech teams to elevate the shopper experience across our retail channels. Your responsibilities include planning and executing item launches, delivering retailer-optimized content that drives conversion, and developing account-specific content and technology support strategies. Success in this role requires strong strategic thinking and meticulous project management skills. You'll help shape the roadmap for content support that improves Keurig's brand visibility, drive consumer engagement, and support conversion on retailer e-commerce platforms. This position is based in our Burlington, MA office and reports to the Senior Director of Digital Shelf. You'll support a wide range of stakeholders including Omni, sales, commercial, and brand marketing teams. Your scope will span from developing retailer digital marketing content management strategies to executing content delivery and tracking performance through KPIs. Close collaboration with KDP Technology and Omni marketing teams will ensure alignment on digital shelf priorities, catalog availability, and performance metrics to drive ecommerce growth. What you will do: - Strategic Content Guidance: Collaborate with agencies to create item-level content strategies and templates designed to maximize conversion across retailer websites. - Best Practices: Maintain and update the Retail Content Golden Rules document; communicate changes to internal designers and brand teams. - Baseline Digital Content: Work with brand, commercial, and Omni teams to ensure timely execution of new product launches that meet predefined digital content standards for each retailer site. - Resources: Partner with internal designers and agencies to produce digital assets that support item-level messaging and program-specific conversion on retailer websites. - Custom Marketing Content: Identify product and program-specific messaging opportunities by brand to enhance customer experience (CX) and improve SEO. Develop and manage a content production calendar and asset tracker by brand across supported retail partners. - Content Compliance: Support the digital shelf team in monitoring compliance rates for product content; ensure accuracy, identify gaps, and implement corrective actions. - Enhanced Marketing Content (EMC): Oversee EMC/A+ strategy across retail channels; select templates and optimizations based on insights from Syndigo and Amazon A+ reports. - Ratings & Reviews: Ensure retailer PDPs meet established minimum thresholds for review volume and star ratings. Manage sampling programs to achieve these targets, close gaps, and support new product launches. Leverage review insights to guide content development. - Content KPIs: Establish and implement key performance indicators for content success. Conduct A/B testing on creative assets when feasible. Evaluate third-party testing opportunities and apply insights to inform creative development. Total Rewards: * Salary Range: $97,000 - $120,000 * Actual placement within the compensation range may vary depending on experience, skills, and other factors * Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement * Annual bonus based on performance and eligibility Requirements: What you must have: - Bachelor's Degree in Marketing, Business, Communications, Graphic Design, or a related field. MBA preferred. - 5+ years of experience and a record of accomplishment in digital marketing, eCommerce, and content management. CPG experience preferred. - Experience in developing digital assets for use on retailer websites and brand stores. - Ability to understand the end goal and recommend thoughtful approaches to the design elements based on retailer website templates and functionality constraints. - MOBILE FIRST! Understanding of developing mobile-friendly visual assets. - Experience with A/B testing content is a bonus. - Knowledge of graphic techniques, methods, and technology used in the industry. - Experience managing projects from the conception of design through completion and A/B testing of variations for optimizing the designs. - Manage workflow, priorities, and multiple projects simultaneously. - Creative mindset and passion for digital marketing, eCommerce, and consumer packaged goods. - Excellent oral, written, and interpersonal skills with all levels of the organization - internal and external. - Ability and enthusiasm for acquiring new skills and knowledge. - Ability to work well independently and with a team. - Extraordinary organizational skills and attention to detail; able to shift priorities quickly and remain calm and focused under pressure. - 10% Travel. - Ability to work across multiple levels and functions of an organization to drive improvement in business performance. - Excellent project management skills. - Strong interpersonal and collaborative skills to build stakeholder trust in your approach. - Self-motivated and detail-oriented with the ability to lead thinking in a fast-paced and changing environment. Company Overview: Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partner brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it! Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that's proud of its brands, partnerships, innovation, and growth. Will you join us? We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work. Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. A.I. Disclosure: KDP uses artificial intelligence to assist with initial resume screening and candidate matching. xevrcyc This technology helps us efficiently identify candidates whose qualifications align with our open roles. If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to
    $97k-120k yearly 2d ago
  • General Manager - Operations & Growth Leader

    Lepley Recruiting Services

    Service manager job in Boston, MA

    A leading home improvement company in Boston, MA is seeking a General Manager to oversee day-to-day operations. This role requires 5+ years of experience in operations and leadership, with strong financial acumen. You will lead multiple departments to boost efficiency and customer satisfaction while fostering a culture of growth. Competitive benefits include health care options, paid time off, and career development opportunities. #J-18808-Ljbffr
    $68k-145k yearly est. 2d ago
  • District General Manager (Boston) TK Elevator Corporation

    Thyssenkrupp Elevator 4.6company rating

    Service manager job in Boston, MA

    The first 3 letters in workplace safety are Y-O-U! TK Elevator is currently seeking an experienced District General Manager located in Boston, MA. Responsible for driving revenue growth and managing the P&L within the Branch by successfully managing all departments and lines of business to meet and exceed business goals. ESSENTIAL JOB FUNCTIONS Drives culture -Sets the expectation for Safety, work ethic, professionalism, ownership of the business and shares pride in the Branch and the Branch's successes. Direct supervision of department managers and supervisors by providing direction and training, and communicating company policies, procedures and objectives. Leads by example the company's commitment to safety and administers the company safety program. Includes performing safety audits when necessary and stressing the importance of safety to all employees. Leads by example the company's commitment to customer service. Understands the importance and need to follow through on NPS scores and customer care. Ensures the branch's daily operations run efficiently and cost effectively and meets financial commitments including target EBIT dollars and gross margin percent goals across all lines of business. Manages profit and loss (P&L) and uses accounting reports to measure each department's performance to ensure monthly budgetary goals are met. Works with sales managers to increase customer base or depending on the branch size, directly handles sales management responsibilities. Reviews and approves revenue and margins prior to submission of sales proposals. Oversees and approves sales incentives and use of CRM program Oversees retention of service contracts including direct involvement in all “at risk” customer accounts. Develops and maintains strong working relationships with clients, elevator consultants, building owners, managers and prospects Oversees and ensures that the employee performance process for both union and non-union employees is performed timely and consistently Recommends employee merit increases as part of the performance management process for non-union employees, and meets with employees to review their compensation and bonus structure Maintains a strong working knowledge of the overall market area, including sales backlog, service and repair volume, market penetration, volume of outstanding bids, available new business, special projects, and staffing requirements and availability Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements; and a good understanding standing of employment and labor laws Maintains strong familiarity of company products by attending company training classes, and reviewing factory equipment updates and supplier goods Maintains strong working knowledge of the contract with the International Union of Elevator Constructor Responsible for Reviews and approves invoices, accounts receivables, write-offs and credits. Includes assisting in the collection of problem accounts Interfaces with corporate and US field departments including the factory, elevate, coordination, leasing, legal, and labor relations EDUCATION & EXPERIENCE Thorough knowledge of the elevator industry and general management methods within the elevator industry Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience Proven success managing and developing talent within the workforce Ability to define problems collect data, establish facts and draw valid conclusions Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions Salary range: $219,000-$272,000. The role offers a car allowance, fuel card, and annual incentive program. Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered Medical, dental, and vision coverage Flexible spending accounts (FSA) Health savings account (HSA) Supplemental medical plans Company-paid short- and long-term disability insurance Company-paid basic life insurance and AD&D Optional life and AD&D coverage Optional spouse and dependent life insurance Identity theft monitoring Pet insurance Company-paid Employee Assistance Program (EAP) Tuition reimbursement 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed. Additional benefits include: 15 days of vacation per year 11 paid holidays each calendar year (10 fixed, 1 floating) Paid sick leave, per company policy Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment) Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies. #J-18808-Ljbffr
    $65k-110k yearly est. 13h ago
  • Pet Care Center GM - Greater Boston Area

    Petco Animal Supplies, Inc.

    Service manager job in Saugus, MA

    A leading pet care company is looking for a Store General Manager in Saugus, Massachusetts. The ideal candidate will lead a team to achieve sales growth while ensuring the well-being of pets and customer satisfaction. Responsibilities include team development, financial oversight, and maintaining operational standards. Retail management experience and a strong focus on guest service are essential. This is a full-time position with opportunities for professional growth. #J-18808-Ljbffr
    $84k-144k yearly est. 3d ago
  • KFC General Manager - Referral Bonus $100

    de Foods (KFC

    Service manager job in Newton, MA

    Restaurant General Manager At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter; when we serve them with southern hospitality, we make our customers' day. So our jobs are more than a paycheck - they're about being independent, having fun, and making new friends. If you're already a successful manager, you need to check out our Restaurant General Manager position. As a Restaurant General Manager, you have the keys to a $1 million+ business (literally!). And when you grow your team and the business by making our customers' day, you get rewarded in a big way. The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: A natural leader, you want to be co-captain because you can help bring together a winning team. You're all about creating a great place to work for the team. You want to make your customer's day, and it shows in the way you are maniacal about serving great-tasting chicken with a great big smile. We have a GREAT culture and look for GREAT people to add to our family. You know who you are --honest, energetic, motivational, and fun. You set high standards for yourself and for the team. You're up for a challenge. You love the excitement of the restaurant business and know every day is different. And, you're at least 18 years old with a valid driver's license, reliable transportation (not public transportation - you may need to drive to make deposits for the restaurant sometimes), and a true desire to learn and grow. This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means your application will be reviewed by the franchisee who will make any hiring decisions. If hired, the franchisee will be your employer and is alone responsible for any employment-related matters.
    $59k-113k yearly est. 14d ago
  • General Manager, Haverhill

    Marston's PLC 4.3company rating

    Service manager job in Haverhill, MA

    We're looking for a General Manager for a premium pub in Haverhill. Salary up to £42,000 plus bonus and a generous benefits package. Marston's is one of the UK's largest and most beloved pub chains and today, we operate more than 1,300 pubs, bars and hotels. Now, we're on the lookout for a great General Manager to take charge at the Flying Shuttle in Haverhill and lead the team to success! What you get from us: You'll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career - with genuine benefits that include: Additional earnings potential through bonus and incentive schemes Marston's Cheers Platform, giving you access to discount at major retailers Access to a pension plan On-site accommodation Private healthcare Award winning training and development About the pub Situated on the outskirts of Haverhill, close to Cambridge, the Flying Shuttle is a lovely food-driven pub offering the Marston's 'Signature' Menu. The pub is currently achieving weekly sales of around £20,000 split 60/40 in favour of food and has a full senior team in place which includes two Assistant Managers and a Head Chef. The pub offers a cosy atmosphere for both drinkers and diners, with a dog-friendly bar area, fireplace and elevated menu, there is plenty of trade to tap into. It also benefits from a beer garden, perfect for drawing in the summer trade, as well as customer car park. A commercially minded General Manager with strong marketing skills could see this pub thrive. There is also 3 bedroom accommodation available with this opportunity. Have you got what it takes? It's true, being a Pub Manager is demanding but the people make it much more than just a job. Brimming with energy and ideas, you'll add touches of your personality to your pub and think of new ways to delight and excite your customers. You'll thrive off growing your business and have a ‘lead from the front' mentality and passion for nurturing your team. As a General Manager you'll: Care about finding, growing and engaging your team. Be accountable for running all aspects of your pub. Be passionate about doing the right thing for your staff and your customers. Dream big and think differently about new ways to increase sales and growth. Celebrate and create a buzz by sharing enjoyable experiences. Are we right for you? From cosy locals to pub-restaurants, our destination businesses serve up an award-winning selection of pub classics and innovative new dishes. What's more, our impressive drinks portfolio combines well-known brands, like Estrella and Hobgoblin, with outstanding craft ales and beers. Add a dash of our unique Marston's atmosphere and we have the ingredients to make every visit a fantastic experience for our customers. The same goes for our people and as one of our General Managers you'll find a premium blend of challenge, security and career progression. And whenever you need support or guidance advice from your area manager, you'll find their door is always open. Come as you are. Personality counts for more than anything else here. We'll accept you and celebrate you for being you. We can't wait to see what we can make happen together. Marston's could be the making of you. Marston's. Where people make pubs. #J-18808-Ljbffr
    $56k-85k yearly est. 4d ago
  • Associate Manager

    Dunkin'-Franchisee of Dunkin Donuts

    Service manager job in Plaistow, NH

    As a Restaurant Manager, you will be the face of the restaurant! You will be responsible for overall operations. From cash handling, exceptional guest service to achieving sales and profit goals, you'll help America Run on Dunkin'. You'll also help to build and develop your restaurant management team and team members through performance, engagement and training initiatives. We have a fresh brew of benefits perfect for you. Flexible Schedule Best in Class Training & Continuous Learning Advancement Opportunities Tuition Benefits Medical Community & Charitable Involvement REQUIREMENTS You have at least six months of retail, restaurant or hospitality management experience. You are 18 years of age (or higher, per applicable law). You have reliable transportation. You are available weekends You know what it takes to be in the smile-making business and have exceptional time management, attention to detail, and guest service skills. In 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods. We are a locally owned and operated Dunkin' Donuts franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today! You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
    $40k-71k yearly est. 1d ago
  • Salon General Manager - Growth, Bonuses & Benefits

    Extended Salon

    Service manager job in Newton, MA

    A premier salon in Newton is seeking a General Manager to lead all operations, focusing on exceptional client and employee experiences. Key responsibilities include managing a team of stylists, ensuring operational efficiency, and implementing strategic growth initiatives. Ideal candidates will possess a valid cosmetology license and proven experience in salon management. This role offers competitive compensation, including performance bonuses, comprehensive health benefits, and opportunities for professional development in a supportive environment. #J-18808-Ljbffr
    $59k-113k yearly est. 4d ago
  • General Manager - Boston Seaport

    McInnis Inc.

    Service manager job in Boston, MA

    At Sally's Apizza we have been creating New Haven Style Apizza since 1938 and are now expanding to locations across the United States. Famous for our distinctive tomato sauce and chewy, crispy crust with an iconic oven-kissed char, Sally's draws pizza fans from around the world. We hand‑craft authentic pizza in custom‑designed ovens, using the original recipes. Sally's mission is to make great pizza available to everyone. With Sally's growth, comes new opportunities from management to corporate roles. We offer coaching, training and promotion within giving you a path to pursue your future career goals. -------------------- DESCRIPTION Sally's Apizza is looking for an experienced, responsible General Manager with a background in restaurant management. The ideal candidate should be energetic, personable, engaging, and understand the technical aspects of great hospitality. Must have a flexible schedule, experience in a high-volume setting, and be willing to roll up your sleeves to get “hands‑on.” Ability to work on your feet 8‑10 hours per day Able to be scheduled any day of the week, opening, or closing Available to work on holidays (except Thanksgiving and Christmas because Sally's is closed) Basic understanding of the Microsoft suite of programs As the General Manager your responsibilities include... Fully understand and embody the Sally's Apizza culture and the historical evolution of the brand Mentor, teach, and train Managers and hourly staff to perform at a high level and exceed expectations while building relationships with employees that foster loyalty and teamwork. Be responsible for all aspects of restaurant operations including but not limited to food and beverage execution, quality control, service, cost control, labor, and profitability. Meet budgeted goals related to projected revenue, cost of goods, labor, and all other operating expenses. Be responsible for weekly profit and loss analysis, inventory, ordering, and production Manage weekly labor cycle by producing revenue projections, staffing matrices, staff scheduling, and theoretical vs actual labor analysis. Maintain and manage in-house CRM platform to ensure customer relations visibility while ensuring guest satisfaction, retention, and recovery. Work directly with the Manager of Training on the education and training of all team members on the core company curriculum, procedures, and policies. Maintain the appearance, cleanliness, and upkeep of the restaurant in line with budgeted targets. Ensure that all food and beverage preparation areas and employees maintain and comply with the highest standards of public health, sanitation, and safety. Enforce all handbook policies and standards set forth by the company. Develop and maintain relationships with food and beverage vendors and ensure that all purchases are made leveraging purchasing power and confirm that all negotiated prices and terms are achieved and realized. -------------------- JOB REQUIREMENTS Technical: Strong Computer Skills (Microsoft Office, Brink, 7Shifts POS preferred) Ability to do theoretical costing around food, purchasing, and labor. Language: English, Basic Spanish (preferred but not required) Experience: A minimum of 5 years of proven success as a leader in restaurant operations. A background including best‑in‑class restaurant experience along with a constant desire to stay on top of current food trends and deliver impeccable hospitality. Must possess a strong financial acumen, command of a P&L, and the ability to effectively interpret reporting. Certifications: ServeSafe Certified Work Environment: This hands‑on position requires 80% of the work week to be spent actively engaged in running culinary operations. Must be able to work on your feet for up to 10 hours at a time and be able to lift at least 50 lbs. Must be able to travel within your region and outside your region 50% of the time. Attention To Detail: Taking responsibility for a through and detailed method of working. Financial Awareness: Actively seeking opportunities to optimize financial costs and investments when making decisions that have a financial implication. Functional Expertise and Usage: Acquiring and applying functional knowledge in an area of specialty that is not technical-For example, Operations, Finance, and Human Resource Management. Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities, perceiving the impact and the implications of decisions on other components of the organization. Oral Communication: Shaping and expressing ideas and information in an effective manner. Integrity: Upholding accepted social and ethical standards in job‑related activities and behaviors. -------------------- SALARY & BENEFITS Starting at $80,000/ year, Depending on Experience Dental insurance Employee discount Health insurance Vision insurance Short‑term Disability Long‑Term Disability Group Life Sick Time & Vacation Time or Paid time off -------------------- DETAILS Full Time, In‑Person, Day, Evening & Weekend availability -------------------- SALLY'S CORE VALUES Obsession for Apizza: True passion for the uncompromised quality and tradition of New Haven Apizza. Strive for excellence and bring your personal best to work every day. Commitment to Our Guests: Demonstrate warmth and care while creating memorable moments of hospitality for all guests. Strength of Character: Take pride in your job and use your best judgment to do what is right and fair even when no one else is looking. Actively seek to build trust with colleagues and guests. We Are Hungry: We are a teaching company filled with people who are hungry for knowledge and growth. Our hunger is insatiable, and we crave honest feedback to strengthen our skills and hold each other accountable. Pre‑employment Background Check, Drug Screen, and References are required. #J-18808-Ljbffr
    $80k yearly 13h ago
  • General Manager- Discovering King Tut's Tomb

    Imagine 4.5company rating

    Service manager job in Boston, MA

    We are a group of passionate creative professionals who design, produce, and operate engaging exhibitions and attractions around the world. Our mission is to entertain, educate, and enlighten audiences with captivating immersive experiences. We firmly believe in the power of storytelling, hands‑on interactivity, and experiential design to create transformative journeys. General Manager: Exhibit and Retail Operations Position Scope The General Manager is responsible for overseeing the daily operations of the exhibit, retail, and photo departments within the venue, ensuring a seamless and high‑quality guest experience. This role includes supervising cast members, maintaining operational standards, enforcing safety protocols, and driving both revenue and operational efficiency. The General Manager collaborates closely with senior leadership to implement company initiatives and support long‑term business success, while maintaining a strong focus on day‑to‑day operational excellence. Oversee daily exhibit and retail operations to ensure efficiency, safety, and a high‑quality guest experience. Supervise, coach, and support staff while fostering accountability and teamwork. Manage scheduling, staffing levels, and labor allocation to match operational needs. Drive revenue growth through sales initiatives, suggestive selling, and guest service excellence. Monitor and control operational expenses while implementing cost containment practices. Ensure the exhibit and retail spaces are clean, safe, and aligned with company standards. Conduct regular walkthroughs to ensure facility upkeep, maintenance, and compliance. Ensure safety compliance and checks throughout the duration of the attraction's operation. Collaborate with onsite technical teams to address interactive or scenic needs. Support onboarding and training efforts to build team knowledge and engagement. Communicate effectively with senior leadership, providing updates on key operational metrics. Assist in planning and coordinating operational traffic flows to improve the guest journey. Act as a point of contact for guest concerns and professionally resolve issues. Maintain positive working relationships with vendors, partners, and venue staff. Daily and Monthly Responsibilities Oversee opening, daily operations, and closing procedures for exhibit and retail areas. Partner with local service providers for cleaning, utilities, trash removal, and other operational needs. Monitor sales, guest satisfaction, and operational KPIs; recommend improvements as needed. Provide leadership and direction to the onsite team from pre‑opening through load‑out. Ensure compliance with safety procedures and all applicable company policies, federal, state, and local laws and regulations. Participate in regular operational meetings to share updates, best practices, and team performance. Prerequisite Knowledge, Skills, and Abilities 5 years of leadership or management experience in operations, retail, attractions, or hospitality. Strong knowledge of customer service, staffing, and employee management practices. Ability to plan, organize, and manage daily operations for efficiency and productivity. Experience with budgeting, cost control, and revenue management. Strong problem‑solving skills and ability to adapt to changing operational needs. Excellent communication, leadership, and interpersonal skills. Ability to balance multiple priorities in a fast‑paced environment. Proficiency in Microsoft Office and POS systems. Physical and Mental Requirements Comfortable working in high‑pressure or fast‑paced environments. Ability to stand and walk for prolonged periods. Ability to sit for long periods. Ability to lift up to 25 lbs. occasionally. Correctable vision and hearing. Skilled in the use of computer and office equipment. Manual dexterity to operate a computer and other office equipment. Clear verbal communication skills and ability to interact with guests and staff effectively. Capability to read, write, and communicate effectively in English as required for job duties and safety requirements. Must be able to work flexible schedules, including evenings, weekends, and holidays. This is not intended to be all‑inclusive, and the employee will also perform other reasonably related duties as assigned by immediate supervisor and other management as required. The Company reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment. The pay range for this role is: 70,000 - 70,000 USD per year (TUT Boston) #J-18808-Ljbffr
    $46k-63k yearly est. 13h ago
  • General Manager

    Major Food Brand 3.4company rating

    Service manager job in Boston, MA

    NewBury Rooftop LLC 15 Arlington St Boston, MA 02116, USA Ideal candidate must have experience in high volume, fine dining restaurants. You'll become part of a team that has successfully owned & operated restaurants in New York City, Las Vegas, Hong Kong and Miami. You'll be working directly with our owners and senior leadership to launch a new concept. This is an opportunity to showcase your talents and help build a brand! The restaurant general manager will be responsible for the successful day-to-day operation of the restaurant, including hiring/staffing, training, financial/P&L. Responsibilities Constant Improvement of FOH operations Store-level recruitment Manage Inventory Manage Employee Schedules Enforcing all standards of service Qualifications 5+ years of progressive hospitality experience required Strong food and beverage knowledge Outstanding Service Skills Know how to be serious and passionate about your work while having fun. Incredible Work Ethic Self Motivated Experience managing large scale restaurants a plus Knowledge of the Boston restaurant industry a plus Benefits We offer competitive salary, medical/dental/vision insurance, TransitChek discount, Referral Rewards program, a generous dining program, and progressive paid time off. We offer many opportunities for growth and development for those who show long-term commitment to their role and MFG. Major Food Group considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Major Food Group is an equal opportunity employer. Licenses & Certifications Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr
    $67k-135k yearly est. 13h ago

Learn more about service manager jobs

How much does a service manager earn in Nashua, NH?

The average service manager in Nashua, NH earns between $40,000 and $102,000 annually. This compares to the national average service manager range of $47,000 to $116,000.

Average service manager salary in Nashua, NH

$64,000

What are the biggest employers of Service Managers in Nashua, NH?

The biggest employers of Service Managers in Nashua, NH are:
  1. Centerline Solutions
  2. Clinellc
  3. Gecko Hospitality
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