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The differences between service planners and master schedulers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service planner and a master scheduler. Additionally, a master scheduler has an average salary of $77,733, which is higher than the $56,421 average annual salary of a service planner.
The top three skills for a service planner include customer complaints, data entry and customer service. The most important skills for a master scheduler are customer service, MRP, and program management.
| Service Planner | Master Scheduler | |
| Yearly salary | $56,421 | $77,733 |
| Hourly rate | $27.13 | $37.37 |
| Growth rate | -3% | -3% |
| Number of jobs | 15,435 | 23,353 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 67% |
| Average age | 45 | 45 |
| Years of experience | 2 | 2 |
The duties of a service planner depend on their place or industry of employment. Typically, their responsibilities include performing market research and analysis, gathering and analyzing customer data and feedback, liaising with external parties such as vendors and suppliers, establishing guidelines and timelines, and developing strategies to optimize operations. They must also monitor the progress of operations from planning to execution, resolving problems should any arise. Moreover, a service planner usually works in a team setting, which requires an active communication line for a smooth and efficient workflow.
A master scheduler is in charge of overseeing and developing a company's overall production schedule, ensuring quality and workforce adherence. Their responsibilities revolve around liaising with clients to determine their needs, developing daily schedules and objectives, disseminating scheduling notices, and conducting regular inspections to ensure the completion of projects in a timely and efficient manner. Furthermore, a master scheduler must produce progress reports and encourage workforce members to reach goals, all while implementing the company's policies and regulations.
Service planners and master schedulers have different pay scales, as shown below.
| Service Planner | Master Scheduler | |
| Average salary | $56,421 | $77,733 |
| Salary range | Between $40,000 And $78,000 | Between $59,000 And $101,000 |
| Highest paying City | San Francisco, CA | Santa Rosa, CA |
| Highest paying state | California | Massachusetts |
| Best paying company | NVIDIA | |
| Best paying industry | Energy | Energy |
There are a few differences between a service planner and a master scheduler in terms of educational background:
| Service Planner | Master Scheduler | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 67% |
| Most common major | Business | Business |
| Most common college | Western Carolina University | Western Carolina University |
Here are the differences between service planners' and master schedulers' demographics:
| Service Planner | Master Scheduler | |
| Average age | 45 | 45 |
| Gender ratio | Male, 44.5% Female, 55.5% | Male, 64.3% Female, 35.7% |
| Race ratio | Black or African American, 9.7% Unknown, 4.9% Hispanic or Latino, 16.8% Asian, 7.0% White, 61.0% American Indian and Alaska Native, 0.5% | Black or African American, 10.1% Unknown, 4.9% Hispanic or Latino, 16.2% Asian, 7.0% White, 61.1% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 11% | 11% |