Service planner vs production planner

The differences between service planners and production planners can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service planner and a production planner. Additionally, a production planner has an average salary of $60,390, which is higher than the $56,421 average annual salary of a service planner.

The top three skills for a service planner include customer complaints, data entry and customer service. The most important skills for a production planner are customer service, MRP, and ERP.

Service planner vs production planner overview

	Service Planner	Production Planner
Yearly salary	$56,421	$60,390
Hourly rate	$27.13	$29.03
Growth rate	-3%	-3%
Number of jobs	15,435	68,717
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 64%
Average age	45	45
Years of experience	2	2

What does a service planner do?

The duties of a service planner depend on their place or industry of employment. Typically, their responsibilities include performing market research and analysis, gathering and analyzing customer data and feedback, liaising with external parties such as vendors and suppliers, establishing guidelines and timelines, and developing strategies to optimize operations. They must also monitor the progress of operations from planning to execution, resolving problems should any arise. Moreover, a service planner usually works in a team setting, which requires an active communication line for a smooth and efficient workflow.

What does a production planner do?

Production planners or schedulers are employees who take charge of the timeliness and accuracy of the production process. The planners develop production schedules which detail the tasks that need to be done to meet the set completion date. They emphasize the goods and materials necessary in the production phase. It is their job to make sure that the working space is well-maintained for optimal performance. They also manage the flow of information during production.

Service planner vs production planner salary

Service planners and production planners have different pay scales, as shown below.

	Service Planner	Production Planner
Average salary	$56,421	$60,390
Salary range	Between $40,000 And $78,000	Between $44,000 And $81,000
Highest paying City	San Francisco, CA	Newark, CA
Highest paying state	California	Washington
Best paying company	LinkedIn	Intuitive Surgical
Best paying industry	Energy	Energy

Differences between service planner and production planner education

There are a few differences between a service planner and a production planner in terms of educational background:

	Service Planner	Production Planner
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 64%
Most common major	Business	Business
Most common college	Western Carolina University	Western Carolina University

Service planner vs production planner demographics

Here are the differences between service planners' and production planners' demographics:

	Service Planner	Production Planner
Average age	45	45
Gender ratio	Male, 44.5% Female, 55.5%	Male, 60.0% Female, 40.0%
Race ratio	Black or African American, 9.7% Unknown, 4.9% Hispanic or Latino, 16.8% Asian, 7.0% White, 61.0% American Indian and Alaska Native, 0.5%	Black or African American, 9.7% Unknown, 5.0% Hispanic or Latino, 17.0% Asian, 7.1% White, 60.7% American Indian and Alaska Native, 0.5%
LGBT Percentage	11%	11%

Differences between service planner and production planner duties and responsibilities

Service planner example responsibilities.

Create budgets, select sites, negotiate contracts, manage logistics, oversee food and beverage, and coordinate vendors
Generate MRP on a monthly basis; run weekly selective MRP to include any addition requirements receive.
Review inventory and plan releases for assign accounts using customer's spreadsheets, EDI or MRP releases.
Generate shop order paperwork including Kanban pull card system and manual shop orders base upon customer demand.
Use of a RF scanner and floor jack.
Assist pickers with picking and RF scanner issues.

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Production planner example responsibilities.

Manage large supply base consolidations for both production parts and MRO items.
Manage customer accounts from small first time customers to large OEM's.
Manage and update inventory plan base on ABC and MTO statistic data.
Provide leadership and manage production JCL analyst team supporting and recovering of production job streams.
Track managed backlog dollars, OEM, finish product, and make to order specialty products.
Supervise NPI chip fulfillment process - manage wafer starts to meet internal qualification and board level build plan.

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Service planner vs production planner skills

Common service planner skills

Customer Complaints, 10%
Data Entry, 9%
Customer Service, 9%
Delivery Dates, 8%
Purchase Orders, 4%
MRP, 4%

Common production planner skills

Customer Service, 11%
MRP, 9%
ERP, 5%
Logistics, 4%
Continuous Improvement, 4%
On-Time Delivery, 4%

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Updated January 8, 2025

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