How to hire a service support supervisor

How to hire a service support supervisor, step by step

Here's a step-by-step service support supervisor hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a service support supervisor job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new service support supervisor
• Step 8: Go through the hiring process checklist

What does a service support supervisor do?

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1. Identify your hiring needs

   Before you post your service support supervisor job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a service support supervisor for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

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   Hiring the perfect service support supervisor also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   The following list breaks down different types of service support supervisors and their corresponding salaries.

   Type of Service Support Supervisor	Description	Hourly rate
   Service Support Supervisor		$17-40
   Service Lead	A service lead is a professional who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns... Show more	$23-68
   Support Lead	A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members... Show more	$30-56

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Support Services
   • Patients
   • Data Entry
   • Direct Supervision
   • Social Work
   • Process Improvement
   • Performance Reviews
   • Logistics
   • Direct Reports
   • Performance Evaluations
   • Customer Satisfaction
   • Performance Management
   • Technical Support

   Check all skills

   Responsibilities:

   • Experience managing complex logistics operations in remote and austere environments.
   • Recruit transportation contract providers to serve clients receiving Medicaid.
   • Monitor spending to ensure services are provide are Medicaid eligible transportation services.
   • Conduct dietary rounds to interview patients on regular and therapeutic diets to determine satisfaction and food preferences.
   • Collaborate as part of a multidisciplinary team to provide specialty care to patients with adherence issues and/or unstable disease management status.
   • Merge processes, technology and business needs into an efficiently high-performing operations center that deliver quantifiable results following the ITIL framework.

   More service support supervisor duties

3. Make a budget

   Including a salary range in your service support supervisor job description is one of the best ways to attract top talent. A service support supervisor can vary based on:

   • Location. For example, service support supervisors' average salary in tennessee is 49% less than in massachusetts.
   • Seniority. Entry-level service support supervisors 56% less than senior-level service support supervisors.
   • Certifications. A service support supervisor with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a service support supervisor's salary.

   Average service support supervisor salary

   $56,433yearly

   $27.13 hourly rate

   ---

   Entry-level service support supervisor salary

   $37,000 yearly salary

   Updated December 17, 2025

   Average service support supervisor salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Massachusetts	$80,699	$39
   2	California	$71,610	$34
   3	New York	$70,283	$34
   4	District of Columbia	$69,361	$33
   5	Minnesota	$68,139	$33
   6	Pennsylvania	$68,035	$33
   7	Arizona	$66,337	$32
   8	Nevada	$62,797	$30
   9	Virginia	$62,599	$30
   10	Maryland	$62,434	$30
   11	Illinois	$61,379	$30
   12	Ohio	$60,080	$29
   13	Oregon	$59,488	$29
   14	Colorado	$58,278	$28
   15	New Mexico	$55,787	$27
   16	North Carolina	$55,733	$27
   17	Indiana	$54,669	$26
   18	Missouri	$53,481	$26
   19	Georgia	$53,423	$26
   20	Texas	$50,718	$24

   Average service support supervisor salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Expedia Group	$103,231	$49.63	4
   2	JPMorgan Chase & Co.	$101,856	$48.97	88
   3	TD Bank	$86,965	$41.81	8
   4	Johnson & Johnson	$84,145	$40.45	6
   5	Mutual of Omaha	$78,800	$37.88	1
   6	FleetCor Technologies	$75,067	$36.09
   7	Internal Revenue Service	$70,490	$33.89
   8	City of Richmond	$69,294	$33.31	1
   9	CNO Financial Group	$69,166	$33.25
   10	Randolph Health	$68,958	$33.15
   11	TDS	$67,285	$32.35
   12	General Atomics	$66,447	$31.95	3
   13	Baptist Health Home Care	$65,851	$31.66	10
   14	Baptist Health	$65,718	$31.60	12
   15	Laboratory Corporation of America Holdings	$64,326	$30.93	35
   16	Interim HealthCare	$62,913	$30.25	4
   17	St. Charles Health System	$62,297	$29.95	2
   18	Graybar	$60,495	$29.08	4
   19	Kiewit	$60,246	$28.96	23
   20	Acadia Healthcare	$58,534	$28.14	15

4. Writing a service support supervisor job description

   A job description for a service support supervisor role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a service support supervisor job description:

   Service support supervisor job description example

   The Service and Support Specialist is an entry level position, responsible for maintaining and troubleshooting devices and systems; following maintenance protocols to ensure systems are secure and ready for users; identify and document emerging issues and system performance.
   
   This individual requires supervision but will also work independently. This individual ensures that software systems, business data and related procedures adhere to organizational standards and goals.
   Job Duties and Responsibilities:
   Provides technical support via phone, email, and chat to resolve simple to complex issues to the end user's satisfaction and document all actions in accordance with standard company policies and procedures Update and maintain hardware inventory and assist in technical upgrading and maintaining of systems Perform basic systems testing and operational tasks Working with other departments to ensure timely resolutions to project rollouts and issue resolution Serves as a liaison between System Administrators and users, implementing approved solutions Assist in ensuring maximum availability of all network and systems components, performs technical analysis of system issues and outages as they occur across enterprise networks.Create and maintain documentation for equipment tracking, system performance, bugs and program requirements Interact with vendor support contacts to resolve technical problems with desktop equipment and software Working with the Security department assist with compliance, data privacy and data security standards of the organization Other responsibilities and duties as assigned
   
   Qualifications (Education, Experience, Certifications & KSA):
   Bachelor's degree required or equivalent work experience in computer science or engineering2 - 3 years' experience with end user IT support including desktops, laptops, and mobile devices Microsoft certification is a plus Working knowledge of Microsoft products, Windows, and Office 365Basic knowledge of networking concepts Ability to handle multiple projects and deadlines Must occasionally lift and/or move up to 30 lbs.Provides outstanding customer service and technical support, with excellent written and verbal communication skills Strong customer-service orientation.Excellent written and oral communication skills.Excellent listening and interpersonal skills.Ability to communicate ideas in both technical and user-friendly language.Ability to conduct research into application development issues and products.Highly self-motivated and directed.Keen attention to detail.Able to prioritize and execute tasks in a high-pressure environment.Able to work in a team-oriented, collaborative environment.
   
   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
   
   #LI-ID1
   
   We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
   
   To view our privacy statement click here
   
   To view our terms and conditions click here

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5. Post your job

   There are a few common ways to find service support supervisors for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your service support supervisor job on Zippia to find and recruit service support supervisor candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit service support supervisors, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new service support supervisor

   Once you've decided on a perfect service support supervisor candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new service support supervisor. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a service support supervisor?