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  • Senior Information Technology Business Analyst

    Revel It 4.3company rating

    Columbus, OH

    This contract-to-hire role with our Columbus, Ohio client is a combination of IT Analyst (lightly) and IT Business Analyst. NO THIRD PARTIES! CANDIDATES MUST BE LOCAL TO COLUMBUS, OHIO The key experience interests are: IT Business Analyst - Requirement gathering (Certifications in CBAP would be a plus) Tracing requirements to test cases Leading meetings in a very organized manner Critical thinking / problem skills Customer relationship experience and vendor relationship experience. IT Analyst - Customer relationship building Managing service partners to application support SLAs Reporting to customers status of portfolio Number of apps Incident status Health of environment Roadmap collaboration Critical thinking / problem skills Required Qualifications for Position: Bachelor's Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts 3 - 4 years' experience in application, services or application analysis, deployment and support Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager Knowledge of IT infrastructure & software component relationships, trends and best practices, on premise and SaaS solutions Solid skills with computers, operating systems and software (MS Office Suite, MS Project and other IT applications) and ability to learn new technical concepts quickly Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis Strong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skills Willing to travel as needed Client business operations knowledge 2+ year's experience working with support vendors and a software support environment Knowledge of ITIL processes and metrics The Role: The IT Analyst is responsible for identifying, defining and documenting business requirements and functional specifications for various IT projects and initiatives by collaborating with service providers, business partners, and stakeholders to ensure alignment of expectations, deliverables, and timelines. Working with Service Partners the IT Analyst will become a knowledgeable of the assigned applications, collaborating with Service Partners to ensure resolution of operational service-based issues, reviewing analyzing and reporting progress on service incidents and requests. Preparing materials and facilitate regular performance review meetings. Preparing performance and status information for IT and business leaders as requested. Individuals at this level are considered competent to independently perform work assignments. Principal Duties and Responsibilities: Communicates effectively with technical and non-technical audiences, using various methods such as presentations, reports, diagrams, and user stories. Applies problem-solving skills and analytical thinking to troubleshoot issues, resolves conflicts, and proposes solutions. Measures and monitors the performance, quality, and value of the IT services and solutions, using metrics and key performance indicators (KPIs). Assesses the business impact of IT risks and issues and escalates them as needed to ensure timely resolution and minimal disruption. Demonstrates strong business & budgeting skills, and financial acumen with the ability to analyze and communicate trends. Understands and complies with the contractual obligations and service level agreements (SLAs) of the service providers Maintains a deep understanding of the application domain, including the business processes, data flows, systems architecture, and integration points. Implements continuous improvement practices to enhance efficiency, effectiveness, and customer satisfaction. Demand Assessment - assists Business Relationship Managers to review and provide input into the business strategy and formulate business cases inputting analysis and views on high level business goals and outcomes Business Planning - begins eliciting business requirements and modeling processes (as-is/to-be, using Business Processing and/or Value Stream Mapping), recording in standard documentation, and socializing the project with other IT teams i.e. Architecture, Applications, Infrastructure, and Services Definition and Design - facilitates workshops to evolve scope, gathers detailed requirements, develops use cases and begin visualizing the end result, using standard tools and techniques: Requirements Elicitation: Leads, designs and facilitates business engagements to establish scope, business needs, project objectives, outcomes and expectations on business processes Requirements Development: Works to ensure that quality business requirements are produced, accepted and approved by the key stakeholder and business solution designs can deliver effectively Requirements Management: Oversees end to end traceability against quality business requirements using appropriate tools and templates Solution Assessment & Validation: Engages with key stakeholders to influence the solution design to meet business goals, scope and strategy requirements. Provides input into the identification and delivery of project benefits, traceability of requirements and impact of solutions. Delivery and Deployment - consulting role, providing clarification services regarding the project Vision, Scope and Requirements, plus assessing and managing Change Requests through the standard process. Assists testing teams craft suitable test scripts. Use templates, tools and (internal) processes consistently, helping evolve all as required. Participates in vendor reviews, discussion of products, contribute in the writing of RFI's and RFP's. Reviews proposed designs and solutions for usability and to assure requirements are satisfied Observes various business processes and identifies and recommends opportunities for improvement. Other duties as assigned by management
    $89k-114k yearly est. 3d ago
  • IT Project Manager

    Mapsys Inc. 3.5company rating

    Columbus, OH

    This unique role shapes client expectations, strategizes successful project delivery, and manages contracts and scopes for clients. This person must encompass attitude (the ability to adapt and work with a team), aptitude (the ability to problem solve and strategically address all situations), and accountability (the ability to have ownership and perspective over the clients, projects, and teams they support). A successful candidate will have a broad knowledge of industry best practices, be self-motivated, and be able to proactively identify potential project risks in order to advise and consult with clients on risk identification, analysis, and mitigation strategies. Project Management responsibilities include project strategy and implementation planning, time and resource management, financial planning, scope management, issue and risk mitigation, project execution and delivery. This person plans, directs, and monitors the work produced by the team(s). He or she is responsible for managing stakeholder relationships, including general, ongoing communications, negotiation of scope and schedule changes, key risks, issue resolution, ongoing progress reporting, and drives new business opportunities from existing project work. As a Business Analyst, they have a desire to understand the client experience and serve as a liaison between functional users and technical staff in the development or modification of typically complex information systems. He or she leads in the discovery inquisition and definition of detailed user business requirements, assures requirements are appropriately addressed in application implementation, and redefines business processes to maximize application usage as required. Responsibilities include creating and executing test plans, performing hands-on functional testing, and leading user acceptance testing. This position will also provide ongoing user support, including troubleshooting and resolution of more complex system issues. As a QA Analyst, they will be responsible for the overall success of a project as it relates to customer expectation and requirements definition, as well as thorough quality assurance activities. Responsibilities: · Develop strategic, detailed proposals, RFP responses, and project scopes. · Drive project success and implement change through effective leadership. · Take ownership and maintain perspective over clients, projects, and teams. · Lead efforts to identify and articulate additional, potentially hidden client needs. · Communicate and collaborate effectively with both functional area experts and technical team members. · Manage multiple projects with competing priorities efficiently. · Oversee user acceptance testing, including the creation and management of test cases. · Plan, direct, and monitor the work produced by the team(s). · Manage stakeholder relationships through ongoing communications, negotiation of scope and schedule changes, key risk identification, issue resolution, and progress reporting. · Identify and drive new business opportunities from existing project work. · Understand client experiences and serve as a liaison between functional users and technical staff. · Lead the discovery and definition of detailed user business requirements. · Ensure requirements are appropriately addressed in application implementations and redefine business processes as necessary. · Create and execute test plans, perform functional testing, and lead user acceptance testing. · Provide ongoing user support, troubleshooting, and resolution of complex system issues. · Ensure overall project success regarding customer expectations and requirements definition through quality assurance activities. Qualifications: · Minimum of 4 years of job-related experience. · Proficiency with Project Management software; familiarity with Azure DevOps and Smartsheet is ideal. · Strong knowledge of the Software Development Lifecycle Process, including both iterative and Waterfall methodologies. · Excellent organizational, professionalism, and time management skills. · Effective analytical and presentation skills. · Strong verbal, written, and interpersonal skills; ability to adapt communication styles to various audiences including management, stakeholders, users, SMEs, and developers. · Strong process analysis and documentation skills; experience with workflow-based enterprise software projects. · Self-motivated and capable of working independently. · Preferred but not required: Experience as both a PM and BA on the same project. · Advanced skills in data organization, analysis, problem-solving, and systems documentation. · Preferred but not required: Knowledge of SQL, databases, and relational data models. · Experience with web application development teams using technologies such as .Net or Java. · Preferred: Experience in enterprise systems integration, change management, or large migrations. · Preferred: Experience or knowledge in technical solutions/architectures such as web services, portals, business process modeling, UI technologies like AJAX, relational databases, and Business Intelligence (coding experience not required). MAPSYS, Inc. has been proudly serving the IT industry for nearly 40 years from its headquarters in Columbus, Ohio. Initially specializing in iSeries (IBM i) infrastructure and application development, the company began expanding into Web and Mobile Development in 2005, and has since built practices in Systems Engineering, IT Staffing & Recruiting, Cloud Solutions, Software Support, and Infrastructure Optimization. From our inception, MAPSYS has sought to navigate the interdependency of business and technology to provide tailored solutions to both the public and private sectors. Our success has been built on the value we place on our Clients/Partner relationships, the diverse range of skills and expertise of our incredible Staff, and our unwavering commitment to build on our wealth of experience to be “Difference Makers”.
    $72k-103k yearly est. 5d ago
  • Project Controller - Only W2

    CBTS 4.9company rating

    Columbus, OH

    Role: Project Controller Columbus, OH Qualifications: "5+ years experience in role with: Experience with project management across IT and business functions. •Experience managing large complex projects that consist of a combination of internal/external and labor/non-labor cost components •Experience with project cost management and resource capacity planning •Strong Business Process Analysis and Mapping skills •Familiarity with the Energy Industry is a plus •Project management certification (PMP) •Agile certification such as PSM (Professional Scrum Master) and Professional Scrum Product Owner (PSPO) a plus •ITIL v3 or v4 a plus". Superior troubleshooting problem-solving skills. Knowledge worker who is driven and can think and act in a fast-paced environment. Ability to operate in a metrics-based management environment with a continuous improvement mindset Responsibilities: "A Project Controller will: •Set up and maintain on-going updates to Project Resource and Cost Plans (Based on directions from Project Leadership) in ServiceNow •Develop Present Estimates (Based on Resource and Cost Plans) •Manage monthly Present Estimate process •Reconcile Budget to Actuals •Assist in creation of project change requests (PCRs) and associated reporting •Create vendor Purchase Orders (PO) based on statement of work (SOW) details •Track costs to ensure they align to IT Capital Policy •Track vendor contracts (SOWs), PO's, Invoices and accruals •Track project related accruals (services, software and related costs) •Reconcile resource plans to timecards for internal resources •Reconcile resource plans to timecards to vendor Invoices for external resources •Approve vendor invoices based on SOW and time reporting reconciliation"
    $43k-64k yearly est. 4d ago
  • CCaaS (NICE & IVR) Techno-Functional Lead

    Revel It 4.3company rating

    Remote job

    *This position requires someone who has Utility experience and have worked with Utility companies to improve their IVR containment rate* Role: CCaaS Techno-Functional Lead (NICE & IVR) Overview:PSEG is seeking a Techno-Functional Lead with strong experience in NICE in Contact and IVR systems to support ongoing enhancements and integrations within their customer engagement environment. This role requires a balance of business process understanding and technical capability, focusing on both system improvements and deployment support. Key Details: Project Background: Implemented IVR (Omelia) in 2023. The environment is continuously evolving with regular enhancements and optimizations. Role Focus: Collaborate with the business and NICE teams to understand enhancement requests and translate them into actionable technical requirements. Work cross-functionally to support deployment and implementation of new features. Must be functional enough to capture and document requirements and technical enough to understand scripting and system capabilities. Current Systems: NICE in Contact for contact center operations. IVR: Omelia. Fully integrated with the mainframe billing system and ACD/CRM components that connect to the agent desktop. Technical Expectations: Understanding of IVR scripting and ability to support or guide development. Familiarity with NICE platform configuration and integration processes. Contract Details: Length: 12 months, with potential extension through 2027 and possible conversion to hire. Start Date: January 2026. Location: 100% Remote (East Coast hours preferred). Availability: Must be flexible for occasional weekend support for issue resolution. Travel: None required. Interview Process: Two rounds of interviews: Initial interview with Thomas (Hiring Manager). Technical interview with team members.Job Overview: CaaS Techno-Functional Lead Configure and manage NICE solutions, including NICE in Contact and Workforce Management (WFM) systems. Integrate NICE with other business tools like CRM and ACD for seamless customer interaction management. Monitor system health and performance, identifying and addressing issues proactively. Generate and analyse reports to track performance metrics and recommend improvements. Design, develop, and maintain IVR scripts to optimize customer interactions. Troubleshoot and resolve any issues related to the IVR system, ensuring minimal disruption to services. Continuously improve IVR flows based on customer feedback, performance analysis, and business needs. Ensure proper integration of IVR with back-end systems (e.g., CRM, databases). Work closely with IT, customer service, and operations teams to align NICE and IVR systems with business objectives. Provide technical support and training to internal teams on system functionality and optimization. Stay updated on industry trends and new technologies to improve the customer experience and operational processes. Project Management experience will be an add on. Requirements: 5+ years of strong experience with NICE customer engagement solutions (NICE in Contact, NICE WFM) and IVR system administration. Strong understanding of call centre operations, customer interaction technologies, and telephony systems. Proficiency with IVR scripting languages and tools (e.g., Genesys, Avaya, Cisco). Solid understanding of data analytics and reporting, with the ability to analyse system performance and make data-driven decisions. ( Not important) Familiarity with CRM systems (e.g., Salesforce, Zendesk) and their integration with NICE and IVR solutions. Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal skills, with the ability to work cross-functionally in a collaborative environment. Certification in NICE products or IVR technologies is a plus. Good to have experience with cloud-based customer engagement platforms. Good to have knowledge of speech analytics, chatbots, and AI-driven customer service technologies. Responsibilities: We are looking for an experienced NICE & IVR Systems Specialist who will be responsible for the configuration, maintenance, and optimization of NICE (Customer Engagement Solutions) and IVR systems to ensure the seamless operation of our customer service functions. This position requires both technical expertise and a strong understanding of customer interaction workflows.
    $99k-129k yearly est. 4d ago
  • Customer Escalations & Advocacy Representative

    Vero Networks 4.2company rating

    Remote job

    Customer Escalations & Advocacy Representative Department: Networks Operations The Customer Escalations & Advocacy Representative will serve as a senior customer-facing resource responsible for managing complex and sensitive escalations across Vero Fiber's residential, small business, and enterprise segments. This role will advocate for customer needs internally, drive resolution of recurring issues, and work cross-functionally to improve customer experience and retention. RESPONSIBILITIES Act as the primary escalation point for high-impact, sensitive, or unresolved customer issues. Proactively track, document, and analyze escalation trends to identify root causes and recommend process or policy improvements. Partner with frontline customer service, billing, technical support, NOC, and engineering teams to drive timely and effective resolution of escalated cases. Serve as an internal customer advocate, ensuring customer perspectives and pain points are considered in operational and strategic decisions. Manage direct communication with customers in escalated situations, providing clear, empathetic, and solution-focused updates. Support retention efforts for high-value or at-risk accounts by collaborating with management, sales, and service support teams. Develop escalation handling processes, playbooks, and best practices to standardize and improve how Vero manages escalated customer issues. Prepare and deliver regular reports summarizing escalation volume, drivers, outcomes, and any recommendations for improvement. CORE COMPETENCIES There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation. REQUIRED QUALIFICATIONS 3+ years in account management, sales, customer success, or a related customer-facing role - ideally within telecommunications, ISP, or technology sectors. Strong problem-solving skills and a solution-oriented mindset. Excellent communication, active listening, and conflict resolution skills. Proven ability to manage high-stakes or emotionally charged customer interactions with professionalism and empathy. Comfortable collaborating across teams and influencing without direct authority. Experience analyzing data and trends to recommend business process improvements. Knowledge of Sonar (or other) CRM tools preferred. JOB DETAILS AND PHYSICAL REQUIREMENTS This has no travel requirements. Must be authorized to work in the United States. This is a staff position. This is a Nonexempt position. This is a Full-Time position. This is a Remote position. The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role. This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time. ABOUT VERO Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. For more information about E-Verify, please visit: **************** This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required. CORE COMPETENCY DEFINITIONS Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization. Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality. Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.
    $34k-53k yearly est. Auto-Apply 40d ago
  • Quantitative Analytics Associate- Remediations & Corrections

    Jpmorgan Chase & Co 4.8company rating

    Columbus, OH

    JobID: 210691366 JobSchedule: Full time JobShift: : Ready to transform data into impactful insights? Join us as a Quantitative Analytics Associate and make your mark with our dynamic team! Dive into data analysis, support diverse Lines of Businesses such as Auto Finance and Business Banking and drive strategic decision while advancing your career. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential. As a Quantitative Analytics Associate- Remediations & Corrections in Regulatory Operations, you will be crucial in identifying, classifying, and resolving customer impacts stemming from business process or operational disruptions at JPMorganChase. You will address affected customers by recalculating and crediting finance charges, fees, and processing account adjustments to rectify account issues and to succeed, you must be highly motivated, analytical, detail-oriented, and an outstanding problem solver who takes pride in managing customer issues comprehensively and delivering exceptional service. Job responsibilities * Collaborate with key stakeholders across the firm to understand case contexts and translate high-level requirements into detailed analytic steps. * Query databases and manipulate data to identify correction populations, analyze financials, and create execution files using account, customer, and transaction-level data. * Ensure accuracy in analytics by maintaining attention to detail and supporting the independent validation team with case requirements and code review. * Automate repetitive analytics steps across cases using SAS macros and other relevant tools. * Develop and apply analytics skills to deliver best-in-class solutions for customer issue treatment. Required qualifications, capabilities, and skills * Bachelor's degree in a quantitative discipline (Mathematics, Statistics, Physics, Engineering, Economics, Finance or related fields) * Strong analytical and problem-solving skills with demonstrated ability to manage complex customer issues. * Proficiency in data analysis tools and techniques (e.g., SAS, SQL, Python, R). * Excellent attention to detail and commitment to accuracy. * Ability to communicate complex findings clearly to both technical and non-technical stakeholders. * Experience working in a fast-paced, deadline-driven environment with ability to work collaboratively across multiple teams and lines of business. * High level of motivation and initiative with strong organizational and time management skills, and commitment to delivering exceptional customer service.
    $65k-97k yearly est. Auto-Apply 8d ago
  • Data Engineer

    Iqventures

    Dublin, OH

    The Data Engineer is a technical leader and hands-on developer responsible for designing, building, and optimizing data pipelines and infrastructure to support analytics and reporting. This role will serve as the lead developer on strategic data initiatives, ensuring scalable, high-performance solutions are delivered effectively and efficiently. The ideal candidate is self-directed, thrives in a fast-paced project environment, and is comfortable making technical decisions and architectural recommendations. The ideal candidate has prior experience in modern data platforms, most notable Databricks and the “lakehouse” architecture. They will work closely with cross-functional teams, including business stakeholders, data analysts, and engineering teams, to develop data solutions that align with enterprise strategies and business goals. Experience in the financial industry is a plus, particularly in designing secure and compliant data solutions. Responsibilities: Design, build, and maintain scalable ETL/ELT pipelines for structured and unstructured data. Optimize data storage, retrieval, and processing for performance, security, and cost-efficiency. Ensure data integrity and governance by implementing robust validation, monitoring, and compliance processes. Consume and analyze data from the data pipeline to infer, predict and recommend actionable insight, which will inform operational and strategic decision making to produce better results. Empower departments and internal consumers with metrics and business intelligence to operate and direct our business, better serving our end customers. Determine technical and behavioral requirements, identify strategies as solutions, and section solutions based on resource constraints. Work with the business, process owners, and IT team members to design solutions for data and advanced analytics solutions. Perform data modeling and prepare data in databases for analysis and reporting through various analytics tools. Play a technical specialist role in championing data as a corporate asset. Provide technical expertise in collaborating with project and other IT teams, internal and external to the company. Contribute to and maintain system data standards. Research and recommend innovative, and where possible automated approaches for system data administration tasks. Identify approaches that leverage our resources and provide economies of scale. Engineer system that balances and meets performance, scalability, recoverability (including backup design), maintainability, security, high availability requirements and objectives. Skills: Databricks and related - SQL, Python, PySpark, Delta Live Tables, Data pipelines, AWS S3 object storage, Parquet/Columnar file formats, AWS Glue. Systems Analysis - The application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software, platform, or system functional specifications. Time Management - Managing one's own time and the time of others. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Speaking - Talking to others to convey information effectively. Instructing - Teaching others how to do something. Service Orientation - Actively looking for ways to help people. Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Troubleshooting - Determining causes of operating errors and deciding what to do about it. Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. Experience and Education: High School Diploma (or GED or High School Equivalence Certificate). Associate degree or equivalent training and certification. 5+ years of experience in data engineering including SQL, data warehousing, cloud-based data platforms. Databricks experience. 2+ years Project Lead or Supervisory experience preferred. Must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship at this time.
    $76k-103k yearly est. 2d ago
  • UI/CSS consultant(GC/Citizens only)

    Stem Xpert

    Columbus, OH

    TekWissen provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems integration. Our tightly integrated offerings are tailored to each clients requirements and span the services spectrum from Application Development/Maintenance testing, IT Consulting & staffing for IT Infrastructure Management through strategic consulting and industry-oriented business process. Job Description Required: • Strong CSS skills (to replace the Photon skills); javascript, Spring frameworks, Angular, UI development experience, Agile experience, Desired: Financial services experience is a plus but not required Additional InformationThanks & Regards -Aravind jakku**********
    $70k-113k yearly est. 60d+ ago
  • Senior Manager -SAP FI Architect

    SGS & Co 4.8company rating

    Remote job

    Join Us as an SAP ECC Finance & Controlling (FI) Sr Manager - Drive Transformation at the Intersection of Business and Technology Join our dynamic organization, a leader in Professional services, committed to leveraging cutting-edge technology to drive business success. We are seeking a highly skilled SAP FI/CO Architect to join our innovative IT team and help shape the future of our financial and operational systems. Job Summary Are you ready to lead meaningful change and make a real impact in a dynamic, forward-thinking organization? We are looking for a visionary SAP ECC Sr manager - Finance & Controlling with deep functional expertise and a strategic mindset to shape and deliver high-impact solutions across our finance landscape. In this pivotal role, you will act as the trusted bridge between our business stakeholders and IT teams, translating complex business needs into innovative, scalable SAP solutions. You won't just implement technology-you'll lead business transformation. Key Responsibilities Business Alignment & Requirements Gathering: Collaborate with decision-makers, system owners, and end-users to define complex business, financial, and operational requirements, ensuring alignment with strategic goals. System Design & Prototyping: Lead design sessions to prototype innovative system solutions that enhance business processes, operations, and information flow. System Optimization: Analyze the effectiveness of existing systems, identify opportunities for improvement, and develop strategies to leverage technology for operational efficiency. Technology Research & Recommendations: Oversee research on software and hardware solutions, providing justified recommendations to support purchasing decisions. Business Process Redesign: Conduct in-depth analysis and redesign of complex business processes, documenting requirements for new technology implementations. Change Management: Adhere to IT Applications change management processes, ensuring thorough tracking and confirmation of changes across the SAP landscape. Solution Configuration & Implementation: Configure and implement SAP FI/CO solutions integrated with business processes, overseeing buy vs. build decisions and system design proposals. Stakeholder Communication: Facilitate clear communication between business units and IT, translating complex business requirements into functional specifications for IT teams. Team Leadership: Plan, direct, and coordinate team activities, mentoring and developing team members to achieve project objectives. Additional Duties: Take on responsibilities in areas such as PMO, CMO, and other strategic initiatives as assigned. Qualifications Education: Bachelor's Degree in Information Technology or related field (or equivalent experience). Advanced degree (MBA, Master's) preferred. Experience: 15+ years of progressive business systems experience, including 15+ years of hands-on expertise in SAP FI, CO, and SAP Treasury. 5+ years of hands-on experience in SAP FSCM (AR) preferred. Proven experience in SAP FICO within an Enterprise Architecture framework. General knowledge of SAP ECC, BW/BObj, BPC, BTP,Process Orchestration, Concur, integrations and the broader SAP technology landscape. Experience working with cross-functional SAP ECC- SD, MM, PPQM, PM, PS, CS Modules. Prior experience in professional services industries required. Demonstrated experience in a matrixed environment with international teams and diverse cultural backgrounds. Experience in Onesource /Vertex preferred. Experience with SAP Solution Manager Experience with SAP Add-ons/Bolt-ons, integrations is a plus ABAP debugging experience is a plus Familiar with standard concepts, practices, and procedures of cloud technology, including Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS). Skills: Strong ability to build collaborative relationships with peers, colleagues, and clients. Excellent communication skills to influence peers and senior management. Self-motivated with critical attention to detail, deadlines, and reporting. Other Requirements: Ability to work autonomously and in a team within a fast-paced, deadline-driven environment. Willingness to travel locally, nationally, or internationally as needed. Why Join Us? Innovative Environment: Work with cutting-edge SAP technologies and contribute to transformative business solutions. Global Impact: Collaborate with diverse, international teams to drive organizational success. Career Growth: Benefit from opportunities for professional development and mentorship in a forward-thinking company. Competitive Benefits: Competitive salary, health benefits, flexible work arrangements We are an equal opportunity employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected status Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. This is a remote position in the US. We are open to candidates in various states, with the exception of those residing in the following: AK, DC, ME, NH, NM, OK, HI, MS, MT, NV, NE, ND, SD, VT, WY, WV Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $86,643 - $144,406 USD annually. Ultimately, in determining pay, we will consider the successful candidate's location, experience, and other job-related factors. Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan. #LI-VU1
    $86.6k-144.4k yearly 60d+ ago
  • Customer Support Consultant (Remote Opportunity)

    Unison 4.0company rating

    Remote job

    Unison's products power the business of government to work smoother and smarter, making critical federal processes and acquisitions simpler and more effective. Trusted by over 200,000 federal employees and government contractors, our AI-infused software and deep domain expertise help contract shops, cost engineers, 1102s, program managers, and budgeting professionals cut through friction, keep compliance airtight, and sharpen decisions. Our federal focus brings efficiency, transparency, and clarity to complex data, regulations, and workflows, empowering agencies and executives to spend more minutes on mission and achieve strategic objectives. Unison is how federal business gets done. Unison Software Solutions, a leading provider for procurement solutions to the federal marketplace, is seeking a Consultant. Unison consultants work directly with clients to understand key elements of client business processes and then work to implement and operate Unison software products and service offerings by performing key tasks. Consultants thrive on their personal and direct contributions that help our clients achieve substantial benefits from our suite of software products. Responsibilities This specific role will support PRISM users outside of the continental United States, so candidate must have the ability to work 1pm to 10pm ET. Work with clients to provide a broad range of implementation and integration tasks including requirements analysis, business process analysis, system configuration, testing, training, and post-implementation support Help drive successful operation of Unison's product suite by delivering high quality advisory and support services to government contractors Ensure assigned tasks are performed on target, on time, and on budget, and that client personnel appreciate the value of the work performed Understand client's business objectives and help clients achieve their goals Interaction with senior client leadership to define project goals, execute against plan and manage issues and risks Consultants are continuously challenged though client projects and build skills towards a fulfilling career. All consultants receive product and federal acquisition training and receive career development guidance from experienced professionals. Employees also enjoy an attractive and competitive benefits package Qualifications Ability to work 10am to 7pm PT / 1pm to 10pm ET Professional experience with one or more of the following: Prior consulting/training experience, preferably with a top consulting firm Possesses superior client relationship skills Exceptional written and verbal communications skills Self-starter, quick learner, and team player Proficient in the basics of Microsoft Excel, PowerPoint and Word BA or BS degree in a related field or equivalent experience Business experience in government contractor functions such as proposal management, contract management and/or procurement is preferable Clearance: Applicants may need to be the subject of a security investigation and may need to meet eligibility requirements for access to classified information, to include U.S. Citizenship. Why Join Unison: Unison has pioneered the creation of innovative software for federal agencies, program offices, and government contractors worldwide. We believe that there is power in moving in unison. Our culture and values reflect this belief and are central to achieving our mission of powering the business of government. Rather than chasing short-lived tech trends, Unison delivers proven software that simplifies the complexities of federal business. Our technology combines innovative thinking with precise federal know-how, addressing critical details others overlook. Designed with purpose and engineered to endure, our software provides consistent performance, allowing federal agencies and contractors to stay focused on their missions. Unison provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability status, age, genetics, veteran status, or any other characteristic protected by federal, state, or local laws.
    $69k-123k yearly est. Auto-Apply 19d ago
  • Electricity Automatism, Telecontrol and Telecommunication Expert [PR0001E]

    Prosidian Consulting

    Remote job

    ProSidian is looking for “Great People Who Lead” at all levels in the organization. Are you a talented professional ready to deliver real value to clients in a fast-paced, challenging environment? ProSidian Consulting is looking for professionals who share our commitment to integrity, quality, and value. ProSidian is a management and operations consulting firm with a reputation for its strong national practice spanning six solution areas including Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Talent Management. We help clients improve their operations. Linking strategy to execution, ProSidian assists client leaders in maximizing company return on investment capital through design and execution of operations core to delivering value to customers. Visit ***************** or follow the company on Twitter at ************************* for more information. Job Description ProSidian Seeks a Automatism, Telecontrol and Telecommunication Expert (Contract Contingent) in Cote D'Ivoire | Ivory Coast, West Africa to support an engagement for an independent agency of the United States government, established in 1961 to advance economic development and U.S. commercial interests in developing and middle income countries. T The Agency's mission is to help companies create U.S. jobs through the export of U.S. goods and services for priority development projects in emerging economies. They link businesses to export opportunities by funding project preparation and partnership building activities that develop sustainable infrastructure and foster economic growth in partner countries. Focusing on select priority countries has been a successful strategy and a majority of these markets fall within the world's fastest-growing regions. To achieve this vision and these objectives, The Agency focuses on energy, transportation and telecommunications sectors, where U.S. firms are most competitive and where the Agency's assistance can help its partner countries develop the infrastructure needed for trade. Utilities face seemingly endless imperatives today: improve reliability; reduce costs; increase efficiency; address environmental regulations; integrate renewable energy sources and electric vehicles to the grid. A smart grid can help address all of these priorities. We offer field-proven solutions for a smart distribution grid - deep experience developing and implementing distribution automation systems, an unmatched combination of expertise in electric power grids, and extensive experience innovating solutions for electric power distribution. Our experts work remotely and support CONUS/OCONUS Client Smart Grid and Micro Grid requirements. The ProSidian Engagement Team Members work to provide Technical Assistance (“TA”), management, and program support deliverables for a grant to the Cote D'Ivoire Ministère de l'Economie et des Finances (“Ministry of Finance”), acting through the Ministère du Pétrole, de l'Énergie et des Énergies Renouvelables (“Ministry of Energy”) and Société des Energies de Côte d'Ivoire (“CI-ENERGIES”) (together, the “Grantee”) in collaboration with the Agency for the improvement of the electricity grid (“Project”) in Côte d'Ivoire (“Host Country”). The country aims to become an emerging country by 2020 thanks to a strong economic growth, based on the development of all sectors of the economy. The goal is to improve, ultimately, the quality of life by adopting measures and reforms that help accelerate people's access to basic goods and services. The Terms of Reference for the proposed Study includes the following tasks: Task 1 Project Preparation and Kickoff Meeting | Task 2 Analysis of the Ivorian Electrical System | Task 3 Benchmark of Best Practices in Reducing Losses in Electricity Networks | Task 4 Loss Reduction Strategy | Task 5 Implementation Plan | Task 6 Monitoring and Evaluation Plan | Task 7 Capacity Building Training | Task 8 U.S. Sources of Supply Assessment | Task 9 Development Impact Assessment | Task 10 Final Report. Automatism, Telecontrol and Telecommunication Expert Candidates shall work to support requirements for PR0001 Engagement Team Member and A smart grid is an electrical grid which includes a variety of operational and energy measures including smart meters, smart appliances, renewable energy resources, and energy efficient resources. Provide Short-Term Technical Assistance (STTA) Subject Matter Expertise For the Foreign Country's Ministère de l'Economie et des Finances (“Ministry of Finance”), acting through the Ministère du Pétrole, de l'Énergie et des Énergies Renouvelables (“Ministry of Energy”) and Société des Energies de government francophone étranger in collaboration with the US Government Agency to provide Technical Assistance (“TA”) to support the improvement of the electricity grid (“Project”) in the Host Country. The Host Country is the economic leader of the WAEMU (West African Economic and Monetary Union) Zone and has developed four energy sector master plans to identify priority investments in generation, transmission, distribution, dispatching, monitoring, and management of the electricity grid. The ProSidian Engagement Team shall support the improvement of the Host Country electricity grid (“Project”). Prosidian provides expert consulting services to perform the TA and benchmarks best practices for reducing electricity losses globally; analyze the losses in the Host Country electricity system; and develop a full “Loss Reduction Strategy” and implementation plan that considers The Host Country's energy growth and renewable energy goals. Qualifications The Automatism, Telecontrol and Telecommunication Expert shall have consecutive employment in a position with comparable responsibilities within the past five (5) years, Must be able to use a computer to communicate via email; and proficient in Microsoft Office Products (Word/Excel/Power point) and related tools and technology required for the position. Work products shall be thorough, accurate, appropriately documented, and comply with established criteria. The candidate shall ensure that duties are performed in a competent and professional manner that meets milestones/delivery schedules as outlined. The Automatism, Telecontrol and Telecommunication Expert must hold a master's degree in computer science, electronics or telecommunication or a diploma recognized equivalent and have at least five years of experience in the field of operation or planning of power grids. Technical Knowledge/Skills: U.S. Citizenship Required Excellent oral and written communication skills Proficient with Microsoft Office Products (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe) Knowledge of electric power generation and smart grid operations including systems and processes as well as safety rules, applicable codes, standards and regulations affecting analysis, design, operations and maintenance of bulk power and distribution systems. Ability to analyze and interpret information, determines relevant facts, and makes decisions and recommendations accordingly. Ability to communicate and work effectively with all levels of the organization and with counterparts in outside organizations. Ability to write clearly and concisely. Work products shall be thorough, accurate, appropriately documented, and comply with established criteria. The candidate shall ensure that duties are performed in a competent and professional manner that meets milestones/delivery schedules as outlined. Experience in international development. Strong preference to candidates that have spent meaningful time working in a developing country who understand such environments. Experience in international development or social change is a strong plus. Experience consulting and/or providing superior customer service related to complex international development matters, including analytical, advisory, and training support. Demonstrated interpersonal and problem-solving skills, and excellent written and oral communication abilities. TRAVEL: Travel as coordinated with the technical point of contact and approved in writing by the Contracting Officer in advance, is allowed, in accordance with Federal Travel Regulations. LOCATION: Work shall be conducted at the Cote D'Ivoire | Ivory Coast, West Africa Additional Information As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed; establish, manage, pursue, and fulfill annual goals and objectives with at least three (3) Goals for each of the firms Eight Prosidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting. CORE COMPETENCIES Teamwork - ability to foster teamwork collaboratively as a participant, and effectively as a team leader Leadership - ability to guide and lead colleagues on projects and initiatives Business Acumen - understanding and insight into how organizations perform, including business processes, data, systems, and people Communication - ability to effectively communicate to stakeholders of all levels orally and in writing Motivation - persistent in pursuit of quality and optimal client and company solutions Agility - ability to quickly understand and transition between different projects, concepts, initiatives, or work streams Judgment - exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications Organization - ability to manage projects and activity, and prioritize tasks ------------ ------------ ------------ OTHER REQUIREMENTS Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary. Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary. Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors Curiosity - the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together Humility - exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference Willingness - to constantly learn, share, and grow and to view the world as their classroom ------------ ------------ ------------ BENEFITS AND HIGHLIGHTS ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That's why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees: Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis. Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife. Group Vision Health Insurance Benefits:ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP. 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match. Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days - 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given. Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees. Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis. Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials. ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program. Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support. Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA. Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only. Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability. ----------- ------------ ------------ ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines. ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status. Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work. FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON http://*****************/ OR SEND YOUR RESUME'S, BIOS, AND SALARY EXPECTATION / RATES TO ***********************. ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED. Be sure to place the job reference code in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.
    $58k-109k yearly est. Easy Apply 60d+ ago
  • Remote + Travel - SAP BRIM Analyst

    Prodware Solutions 3.8company rating

    Remote job

    Job Title: SAP BRIM Consultant Job Type: Remote + Travel - (1 week in a week or 1 week quarterly) Duration: 24+ Months Contract Seeking a senior SAP BRIM Analyst with strong functional expertise (FICA, AR/AP, Billing, Invoicing). Role focuses on business processes, requirements, Agile delivery, and cross-team collaboration. No deep configuration required. Core Responsibilities • Functional analysis across BRIM (FICA, Convergent Invoicing, AR/AP, Billing). • Gather business requirements and create functional documents. • Support financial processes, billing cycles, and invoicing. • Write user stories and support Agile sprint activities (Jira). • Coordinate with technical/configuration teams. • Support SIT/UAT and production issue resolution. • Participate in quarterly onsite planning with leadership. Required Experience • 8-10 years SAP Functional Analyst experience. • Strong SAP BRIM process knowledge - FICA and Convergent Invoicing are a must! • Business process & BA skills (requirements, documentation). • Agile & Jira experience. • Heavy functional knowledge; not configuration-focused. Preferred • SAP BRIM Certification. • Convergent Mediation experience. • Airline industry experience.
    $86k-117k yearly est. 3d ago
  • Business Strategist Lead - AI CoE

    USAA 4.7company rating

    Remote job

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AI Strategy Leader you will join USAA's Enterprise AI Center of Excellence. In this role, you will develop and communicate USAA's AI strategy, create operational roadmaps, craft executive communications for senior leadership and the Board of Directors, and lead cross-functional pivotal initiatives. The ideal candidate will have 3-5 years of strategy consulting experience, ideally with a background in Analytics/AI and experience from a management consulting firm or internal company strategy team. An advanced degree and the ability to present to senior leaders are critical, as you will play a key role in crafting and scaling Generative AI initiatives across USAA! Responsible for managing and communicating the progress and outcomes of business strategic and operational efforts with senior leadership throughout the planning process and ongoing. Provides thought leadership, resources, support, guardrails, and guidance to enable senior leaders across CoSA and enterprise to achieve strategic goals. Contributes to the sustainability of CoSA and functional strategies while also ensuring all production and expense targets are achievable for the plan horizon. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC. Relocation assistance is not available for this position. What you'll do: Leverages expert business acumen, critical thinking, abstract thinking, and empathy to independently reframe business problems into business opportunities. Develops custom project approaches to uniquely address the specific needs of each defined initiative, ensuring a deep focus on achieving business objectives. Continuously iterates and refines methodologies to optimize business development. Drives continuous improvement by iteratively refining methodologies and approaches to further evolve the business strategy subject area. Leads diverse audiences, including partners, senior executive leadership, collaborators and users towards a shared vision and desired outcomes through impactful communication and engagement strategies. Conducts comprehensive strategic analysis employing advanced data analysis skills, to manipulate, interpret and study additional data sources to translate findings into comprehensive actionable insights for further business strategy development. Synthesizes and interprets large amounts of quantitative and qualitative data to create narratives that communicate strategic recommendations These recommendations may include audience and market recommendations; vision, advantage, scope; experience guardrails; journey maps; prototypes; sketches; visual concepts; narratives; white papers; blueprints. Maintains a deep understanding of business needs, goals, and challenges and connects all aspects of the business strategy to tell a cohesive, impactful story aligning to the enterprise corporate strategy. Defines and delivers recommendations to enhance the business strategy practice, ensuring alignment of business strategies to the enterprise corporate strategy Elevates experience related opportunities to USAA strategic planning process. Implements and evolves functional strategies developed in partnership with the CoSA strategy team. Understands and supports the execution of functional, CoSA and enterprise strategies with functional implications. Partners with the CoSA strategy team on the USAA strategic planning process. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of business strategy experience to include 4 years of experience leading strategy engagements. Deep expertise in industries such as financial services and/or insurance. Ability to identify strategic needs and lead all aspects of projects with sound business recommendations and alignment with key business partners. Demonstrated experience influencing business decisions and driving strategic outcomes. Demonstrated experience translating complex business strategy and vision into an executable business process and technology plan and successfully delivering component. Demonstrated technical Consulting Skills including but not limited to, Hypothesis-driven problem solving; Primary Market research (e.g. interviews); Secondary Market research (e.g. desk research); Data analysis (e.g. what-if, sensitivity, etc.); Story Telling; PowerPoint / Excel; Presentation skills; Meeting Leadership Advanced quantitative, analytical, written, and oral communication, and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders at all levels. What sets you apart: Advanced degree (MBA Preferred) 3+ years strategy consulting experience (internal or external management consulting) Background in Analytics / AI Developed strategy documentation and communications for senior leaders and Board of Directors Led complex, cross-functional initiatives independently Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $50k-63k yearly est. Auto-Apply 3d ago
  • AWS and Alteryx- Project Assignment (6 months) (King Of Prussia, PA, US, 19406)

    UGI Corp 4.7company rating

    Remote job

    UGI Corporation (NYSE: UGI) is a holding company that distributes and markets energy products and services through our subsidiaries and the company's common stock is a balanced growth and income investment. UGI Corporation has paid common dividends for more than 135 consecutive years. In addition to a challenging career and competitive compensation, our employees enjoy: Generous and Family-friendly Health & Welfare Benefits Including: * Medical, Vision, and Dental Plans * Optional Health Savings Account * Optional Dependent Care Savings Account * Paid Maternity/Paternity Leave * Work from home policy * Employee Assistance Program Additional Benefits Include: * 401K with a generous company match * Tuition Reimbursement * Assistance with Professional Credentialing * Referral Bonuses * Employee Discount Programs Posting Job Summary: Seeking an AWS AI Developer to build artificial intelligence solutions including chatbots, agentic AI systems, machine learning models, and data pipelines using core AWS services. Using Alteryx to build automated workflows based on provided business requirements and data specifications. The developer will create efficient, scalable solutions for data processing, transformation, and analytics automation. The intern may also be assigned additional responsibilities as needed to support team objectives and maximize learning opportunities. Duties & Responsibilities: * AI Solutions: Develop AI applications including chatbots and agentic AI systems using Amazon Bedrock and AWS Lambda * Generative AI: Build generative AI solutions using Amazon Bedrock foundation models * Assist with the monitoring and analysis of digital workplace platform usage metrics, or compliance data, to identify trends, potential issues, and opportunities for improvement. * Machine Learning: Build and deploy ML models using Amazon SageMaker * Data Pipelines: Create data processing workflows using AWS Glue, Workflow Development: Design and build Alteryx workflows based on detailed requirements and specifications provided by internal teams * API Development: Build APIs using Amazon API Gateway and AWS Lambda * Testing & Validation: Test AI solutions to ensure functionality and reliability * Documentation: Create technical documentation for developed solutions Knowledge, Skills and Abilities: * Generative AI: Familiarity with generative AI concepts and foundation models including * Develop enterprise solutions using Amazon Bedrock * Create autonomous AI agents for business process automation * Implement agent orchestration and management systems * Ensure responsible AI development practices * Machine Learning: Understanding of basic ML concepts and model development * SQL: Good SQL skills for data manipulation, REST APIs: Experience with API development and integration, Data Processing: Experience with data transformation and ETL processes * Python: Strong Python programming skills with ML libraries (pandas, numpy, scikit-learn). Core AWS Services: Hands-on experience with AWS Control Tower and Landing Zone, Amazon SageMaker, AWS Lambda, AWS Glue, Amazon S3 * Strong analytical skills with attention to detail when reviewing system behavior and identifying potential issues. * Effective communication and teamwork skills for documenting findings and collaborating with team members and work independently Education and Experience Required: * Bachelor's/Masters degree program in Computer Science, Information Technology with minimum of 2 years of experience * 2 years prior professional experience required; however, previous coursework or projects in programming, database management, or information security will also be considered. * Must be authorized to work in the United States for the duration of the internship. Must be available to work full-time (40 hours per week) All offers of employment are contingent upon the successful completion of a background check and drug screen, subject to applicable laws and regulations. UGI Corporation is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.
    $90k-113k yearly est. 14d ago
  • Senior Business Analyst

    Crown Equipment Corporation 4.8company rating

    Remote job

    Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership. Job Duties Business Analysis - Work closely with the business to transform business needs into technical requirements to ensure Software Developers understand business requirements and processes. Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying needs. Documentation - Deliver documentation as needed and/or defined by documentation standards, which include business requirements, functional requirements, use cases, and documents that are part of the Software Development Lifecycle. ERP Systems- Experience in SAP, Oracle, or IFS. Testing - Test software products to ensure business needs are met, consult with the business and Software Development Engineers to improve usability, and recommend product improvements. Business Process- An understanding of business processes including material management, invoicing, P. O's, A.P, general warehouse, inventory planning. Communication - Communicate and collaborate with the business to analyze needs and functional requirements. Provide management with project status reports and updates as directed. Communicate project expectations and status to team members and stakeholders in a clear, concise, and timely fashion. Continued Learning, Training, and Miscellaneous - Stay informed of advances and pertinent changes in the industry and provide training and knowledge transfer to the IT Department. Minimum Qualifications 5-7 years related experience High school diploma or equivalent Travel (10-20%) Occasional overnight stays (5-10%) Preferred Qualifications High school diploma or equivalent required, along with 5 plus years of experience. Good time-management, problem-solving, written, verbal, analytical, and interpersonal skills. Professional experience leading and supporting successful projects. Remote Work: Crown offers hybrid remote work for this position. A reasonable commute is necessary as some onsite work is required. Relocation assistance is available. Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. EOE Veterans/Disabilities
    $83k-102k yearly est. 1d ago
  • Sr. Life Insurance Underwriter (Remote)

    Globe Life Inc. 4.6company rating

    Remote job

    Primary Duties & Responsibilities At Globe Life, we continually seek talented Senior Life Insurance Underwriters who can play a pivotal role in the company's expansion. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Role Overview: Could you be our next Sr. Life Insurance Underwriter? Globe Life is actively networking with experienced Sr. Life Insurance Underwriters who are open to new opportunities! In this role, you will be responsible for evaluating life insurance applications, making critical decisions on risk selection, and determining whether to issue standard rates or decline applications. Guided by underwriting standards and written guidelines, you'll implement underwriting policies and procedures to efficiently process new business while also collaborating with other departments. This is a remote / work-from-home position. What You Will Do: * Screen life insurance applications, including trial applications, to select risks and determine standard, rate, or reject disposition. * Implement underwriting policies and procedures for new business processing and other department processes. * Utilize Swiss Re Underwriting manual and internal company notes to implement medical guidelines. * Report and interpret MIB codes, as well as evaluate results of oral saliva tests and agent verification calls. * Review and assess motor vehicle records (MVRs), prescription histories (Rx), medical records (APSs), and paramedical exams/lab results. * Respond to customer inquiries regarding dispositions and evaluate health information received with add-ons, modifications, and reinstatements. * Act as the underwriting contact for top-level Agents for information and escalated issues, handling sensitive cases and positive drug screens. * Manage aging cases and referrals from other underwriters and screeners. * Assist in training underwriters and screeners and support other necessary underwriting areas as directed by department management. What You Can Bring: * Some college coursework; Bachelor's degree preferred; will consider 5+ years of life insurance experience in place of a degree. * Required certifications: LOMA 280/281, LOMA 290/291; pursuit of FLMI preferred; consideration given to other industry courses. * Mandatory certification in LOMA Underwriting (UND) and knowledge of medical terminology. * Minimum of 3 years' experience in an Underwriter role or above. * Daily application of critical thinking and complex problem-solving skills. * Strong verbal and written communication skills. * Proficiency in PC skills, including Excel, MS Word, and MS Outlook; familiarity with MS Access is a plus. Applicable To All Employees of Globe Life Family of Companies: * Reliable and predictable attendance of your assigned shift. * Ability to work full-time and/or part-time based on the position specifications. How Globe Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life: * Competitive compensation designed to reflect your expertise and contribution. * Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. * Robust life insurance benefits and retirement plans, including a company-matched 401 (k) and pension plan. * Paid holidays and time off to support a healthy work-life balance. * Parental leave to help our employees welcome their new additions. * Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. * Company-paid counseling for assistance with mental health, stress management, and work-life balance. * Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. * Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters. Location: 7677 Henneman Way, McKinney, Texas
    $32k-53k yearly est. 42d ago
  • Zone Manager, Provider Privacy

    Datavant

    Remote job

    Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. Role Summary: The Zone Manager, Provider Privacy will provide operational oversight and leadership as well as day-to-day supervision of privacy compliance activities within assigned business zones, serving as the primary liaison between the Vice President of Privacy Analysts. This role is responsible for ensuring the consistent execution of privacy incident management, HIPAA compliance, and data protection processes across operational units. The Zone Manager will coordinate with cross-functional teams including Legal, Operations, and Security to support risk mitigation, training, and adherence to regulatory and contractual obligations. This position requires a strong understanding of healthcare privacy regulations, exceptional organizational and analytical skills, and a commitment to fostering a culture of compliance and privacy excellence throughout the organization. Key Responsibilities: Supervise and mentor Privacy Analysts across assigned operational zones, ensuring accurate and timely handling of HIPAA incidents and privacy matters. Review incident investigations, root cause analyses to ensure completeness, accuracy, and alignment with regulatory standards. Serve as an escalation point for complex privacy incidents or high-impact cases, coordinating with Legal and the Director of Compliance on next steps. Monitor privacy incident trends across zones to identify systemic risks and recommend proactive mitigation measures. Ensure consistent application of policies, processes, and reporting across the zone Support the development and execution of regional or functional privacy audits in partnership with the Internal Audit and Compliance teams. Collaborate with business units to identify and address privacy risks in daily operations, data handling, and third-party interactions. Maintain oversight of data tracking and reporting within the privacy incident management system, ensuring accuracy and completeness. Assist in managing communication with customers, clinics, and, when appropriate, affected individuals and regulatory authorities. Assist in implementing enterprise privacy and compliance policies within assigned zones. Provide privacy-by-design and compliance-by-design guidance to operational teams. Support the development and delivery of targeted privacy training programs, reinforcing compliance best practices. Recommend enhancements to policies, procedures, and training based on observed trends and root cause analysis. Partner closely with Operations, Customer Service, and Legal to maintain alignment on privacy and compliance initiatives. Provide zone-level performance metrics and updates to the Director of Compliance for inclusion in enterprise-wide reporting. Represent the Compliance team in cross-functional projects related to data protection, customer reporting, or business process improvements. Travel for conferences and to meet with customers as needed, up to 30%. Basic Qualifications: Bachelor's degree in Health Information Management, Healthcare Administration, or a related field. 6+ years of experience in healthcare compliance, privacy, or information governance. Minimum 3 years of experience in a leadership, supervisory, or team management role. Strong working knowledge of HIPAA, HITECH, and related state and federal privacy laws. Demonstrated experience conducting or overseeing privacy incident investigations and root cause analyses. Proficiency in privacy incident tracking systems and data reporting tools. Excellent analytical, organizational, and communication skills. Proven ability to manage multiple priorities and deadlines in a fast-paced environment. Strong ethical judgment, attention to detail, and commitment to confidentiality. Ability to travel up to 30% Desired Qualifications: Master's degree in Health Information Management, Healthcare Compliance, or a related discipline. Professional certification such as CIPP/US, CHPC, CHC, or RHIA. Experience in a healthcare technology or health data interoperability organization. Familiarity with privacy-by-design frameworks and compliance integration in technology environments. Experience collaborating with internal audit or regulatory compliance teams. Demonstrated success in developing and delivering privacy training or educational materials. Strong interpersonal skills with the ability to influence and build relationships across functions and levels. We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation range for this role is:$145,000-$170,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy.
    $41k-62k yearly est. Auto-Apply 26d ago
  • IT Process Lead - HCM and CRM (Salesforce Administrator, Sr. Lead)

    Redwire Corporation

    Remote job

    Our work is powered by Redwire's proven portfolios that connect airborne and space-based systems and enable AI-enabled autonomous operations across multiple domains and orbits. Redwire Space, Inc. designs and delivers space-optimized manufacturing systems with meaningful terrestrial benefits. The work here helps establish the construction backbone for sustained exploration while supporting NASA, the DoD, and commercial operators. Current efforts include Mason, a tool suite designed to build berms, landing pads, and roads for future lunar and Martian habitats. Summary: Redwire Space, Inc. has an opening for a IT Process Lead - HCM and CRM (Salesforce Administrator, Sr. Lead) to work Remotely. The IT Process Lead will be part of the Information Technology Organization and will have strong functional-technical skills and knowledge of Human Capital Management (HCM), Human Resource Information Systems (HRIS) and Customer Relationship Management (CRM) business processes and applications that support a public company. The role is responsible for the oversight, development, enhancement, improvement, support and integration with adjacent business processes of all applications that support the HCM and CRM functional areas at Redwire. As a US public company with the US government as a customer there are many specific requirements for tracking, reporting and security. The role will have responsibilities at both the strategic and operational levels. Strategically, it will be focused on data governance, roadmap planning, and cross functional alignment. Operationally, it will be focused on rule-setting for data standards, data maintenance and core HRIS configuration support. CRM data entry will be executed by Business Development teams. This position will work within the IT Enterprise Application team and will require interaction with all levels of the HCM and CRM stakeholder community and adjacent functional areas to define the future application roadmap for HCM and CRM solutions. Responsibilities include, but are not limited to, the following: * Take a leadership role in the discovery, design, construction and implementation of HCM (including HRIS) and CRM solutions across the company. * Promote and follow solution development life-cycle methodologies (SDLC) and change management best practices in the implementation of technical solutions. * Frequently liaise and build a network of business stakeholders, process owners, subject matter experts to understand requirements and prioritize actions. * Develop and maintain the strategic roadmap for HCM and CRM application solutions and their integration with other upstream and downstream applications. * Work closely with chosen system integration (SI) partners and technology providers during solution development and deployment. * Collaborate closely with Finance, Business Development, Contracts, HR, and Program Management stakeholders to ensure solutions are aligned and scalable. * Be responsible for the design, management and evolution of data governance for HCM and CRM systems. * Work closely with ERP and EPM solutions teams to ensure HCM and CRM business processes are integrated in line with the Enterprise Application roadmap. * Enforce HCM and CRM data standards, naming conventions, and role structures to ensure data consistency across HRIS, CRM, ERP, and EPM reporting dashboards and analytical environments. * Work with other Enterprise Applications' IT process areas (e.g. finance, decision support) to ensure effective integrated solutions are developed. * Provide high-level support for currently deployed HCM and CRM solutions. * Ensure adherence to policies and procedures for change control, in compliance with IT and company standards. * Provide support as needed for IT financial budgeting and reporting cycles. * Work with IT security and Internal Audit to ensure all controls, including IT controls. and SOX controls, are implemented and supported for HCM and CRM applications. * Provide status updates to CIO Group, program leadership and senior business HCM and CRM stakeholders as needed. Ideal Experience: * Experience working in a team delivering enterprise-wide application and business process solutions. * Experience working with HRIS, HCM and CRM applications. * Knowledge of and experience working with HCM applications (e.g. Talent Management, Benefits, Payroll etc..). * Knowledge of and experience working with CRM applications (e.g. opportunity management, contract management etc..). * Understanding of ERP full-life cycle implementation and their integration with HCM and CRM applications. * Experience with solution development life cycle (SDLC) methodologies. * Experience developing and executing project plans. * Demonstrable competency with HCM and CRM processes and technology. * Experience working in a US public company and familiarity with SOX controls. * Experience with US government contracting requirements. * Proven ability to deliver cross functional solutions. * Functional experience either in HCM or CRM (or both) an advantage. * 7-10 years of experience in enterprise systems process governance or HCM/CRM solution leadership. Grow with us as we innovate the next generation capabilities for a new era of space exploration! We offer a highly competitive benefits package along with a commitment to our core values of Integrity, Innovation, Impact, Inclusion, and Excellence. Don't meet every single requirement above? No worries. We want people who can grow, collaborate and build a stronger team. We strive to build a diverse and inclusive culture, so if you're excited about this job posting, we encourage you to apply. You may be just the right candidate for this or other roles. Redwire is an Equal Opportunity Employer; employment with Redwire is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. All offers of employment at Redwire are contingent upon clear results of a thorough background check and your ability to provide proof of eligibility to work in the US. Note that some positions will also require US citizenship or ability to obtain a security clearance due to requirements of a classified program. To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR Click Here
    $95k-137k yearly est. 13d ago
  • Manager, Revenue Cycle

    Forge Health

    Remote job

    About Us: Forge Health is a mission-driven outpatient mental health and substance use provider dedicated to providing the highest quality, affordable, and effective care to individuals, families, and communities in need. As the first and only behavioral healthcare provider with a proven, national payer-validated ability to drive clinical outcomes that span all areas of health, Forge Health is leading the charge in driving innovation, improving care delivery, and shaping the future of behavioral health care. At Forge, clinical care is paramount - it's the heartbeat of our operations and the driving force in everything we do. The skill and compassion of our staff are the crucial components to extraordinary experiences and outcomes for those we serve. With our current clinical footprint in the greater Northeast, we have offices in New York, New Jersey, Pennsylvania, New Hampshire - and we're growing! Come join us! Who we're looking for: Reporting to the Vice President of Revenue Cycle, the Manager, Revenue Cycle will lead the day-to-day operations associated with patient eligibility, charge entry, accounts receivable management and patient invoice management. This role will be responsible for driving achievement of effective billing performance, through management of workload inventories, quality of billing submissions to insurance companies/ patients and active management of payments that may be delayed due to denial of charges at the insurance company or other related impacts to accurate revenue collection. The manager works collaboratively with internal partners to ensure timely and accurate billing and works actively with insurance company partners to resolve outstanding billing issues. The revenue cycle leader will manage a team of ~11 and will continually monitor and influence the execution of the team through use of performance data, quality monitoring and general business data. As an experienced, collaborative, and hands-on key member of the team, you will serve as a strong, trusted business partner and revenue cycle expert working directly with clinical and business leaders around the company. You will leverage department data to help provide performance insights to Forge Health leaders. This input will help inform business decisions, relationship management with key stakeholders as well as investments in process and tool improvements. This position is a remote opportunity. Compensation range: $70-90k. This salary range reflects total compensation, which includes base compensation, but does not include benefits and other company perks. Exact compensation may vary based on skills, experience, and location. What you'll be doing: Operational Leadership Execute on strategy and lead the end-to-end revenue cycle function across coding, billing, and collections, ensuring operational efficiency and compliance with payer and regulatory standards. Manage and develop direct reports, fostering a culture of accountability, transparency, and continuous improvement. Partner with the VP of Revenue Cycle Management to define short and long-term RCM strategies aligned to company objectives. Operational Excellence Oversee daily RCM operations for a high-volume telehealth practice with extensive payer contracts and multi-state presence. Ensure accurate charge capture and coding practices that support compliant reimbursement and appropriate provider documentation. Own key workflows and process maps for claim submission, follow-up, denials, and appeals; identify and resolve friction points quickly. Collaborate with IT team to improve automation, EDI connectivity, and billing system integrations. Actively manage billing work inventories relates to mental health and substance use disorder services with commercial health plans, state Medicaid and managed-care organizations, and Medicare. Proactively identify situations which require intervention (i.e. denials, underpayments, and other issues). Plan, prepare, and conduct corrective course of action(s) in partnership with key stakeholders. Make corrections to staff execution and/ or business process challenges that lead to revenue collection delays Ensuring that patient insurance eligibility is actively managed to ensure smooth billing experience for patients and effective submission to the applicable insurance companies. Effectively utilize available data to identify key performance theme and trends. Active coaching and development of RCM team as it relates to their direct performance of defined objectives as well as their professional development. Fostering a team environment that promotes performance, belonging and engagement. Ensure that the RCM team executes the defined processes in accordance with applicable regulations, policies and procedures. System, Analytics & Performance Management Enhance, track, and report on KPIs to identify areas for improvement and drive performance. Partner with IT to develop automated dashboards and monthly reporting packages. Drive data-driven performance reviews with sub-teams to identify trends, root causes, and opportunities for process improvement. Leverage deep understanding of revenue cycle systems to recommend and implement technology-driven process improvements. Collaborate with IT and product teams to optimize system functionality and drive adoption of new tools and enhancements. Serve as a key resource for system training, ensuring team members are proficient in all relevant platforms and tools. Identify and ensure revenue cycle management training needs at all levels of the organization, and foster change to achieve performance improvement initiatives. Prepare impactful reports, analytics, summaries, and visualizations to communicate findings. Evaluate and pilot new software solutions to enhance scalability, compliance, and overall revenue cycle performance. Cross-Functional Collaboration Serve as the operational liaison between RCM, Clinical Staff and Patient Support to ensure documentation and billing alignment. Partner with Contracting/Credentialing rep to ensure accurate payer setup, EDI enrollment, and fee schedule system updates. Collaborate with Finance on cash forecasting, revenue recognition, and variance analysis. Compliance & Continuous Improvement Maintain compliance with payer and state telehealth billing requirements. Lead initiatives to improve claim accuracy, reduce denials, and accelerate cash collections. Proactively identify automation and system enhancement opportunities to improve efficiency and scalability. How we define success: Bachelor's degree in healthcare administration, business, finance, or a related field (Master's degree preferred). At least seven (7) years of experience in revenue cycle management in healthcare in positions of increasing responsibility Experience working with commercial health insurance companies, Medicaid programs, and Medicare programs. Experience in revenue cycle management in behavioral health preferred. Strong analytical and problem-solving skills, with the ability to interpret complex financial data and trends to develop effective revenue cycle strategies. Demonstrate comprehension of payor contracts, with special attention to complexities and details. Excellent leadership abilities, with a track record of building and motivating high-performing revenue cycle teams within addiction treatment facilities. Solid understanding of healthcare regulations, including HIPAA and confidentiality requirements specific to substance abuse treatment. Proficiency in revenue cycle management software and systems, with the ability to leverage technology for process automation and efficiency. Professional certifications in revenue cycle management or addiction treatment billing are highly preferred. Why Forge? The opportunity: Our team refuses to compromise on integrity, and we look for talented, driven hard workers who hold the same passion for the pursuit of high quality, evidence-based mental health and substance use care that we do. Our collective passion is driven and embodied by our core values: Fulfilling: Our work creates lives that are complete and self-actualized, enabling stronger families and communities - and a therapeutic community rewarded by success Optimistic: Our passionate positivity and empathy overcome setbacks and get you to your goals, scientifically and humanely Reciprocal: Without mutual trust and commitment, there can be no progress Grateful: We profoundly recognize and appreciate the trust of our patients and the commitment of our clinicians Evidence-Based: We are committed to measurable outcomes, which provide confidence to our patients and creates a standard of care for ourselves and others The package: At Forge, our people are our greatest asset. We're collaborative, empathetic, and passionate. We learn from our mistakes, we carve out time to breathe, and we are celebrated for our wins. In short, we know that we can't do what we do without you! So, we designed a comprehensive, competitive benefits package that reflects our appreciation of our people: Competitive salary aligned with your experience Comprehensive paid time off package Annual time off to volunteer Parental leave Annual continuing education allocations Competitive medical, dental, and vision package Annual subscription to a leading meditation app An environment that fosters professional development including financing for advanced licensure and certifications Internal supervision opportunities Dedicated, motivated team and chance to be part of a highly ambitious medical startup Modern, elegant, and high-end work environment We are committed to equal employment opportunity. We give equal consideration to all applicants when filling positions without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, actual or perceived disability, genetic information, marital status, and/or any other status not related to an applicant's ability to perform the job duties. All employment practices will be carried out in accordance with federal, state and local laws. We will also fully comply with regulations and requirements set out by the Americans with Disabilities Act (ADA) and the ADA amendments Act (ADAAA). We will not discriminate against applicants or other individuals with real or perceived disabilities. When needed, we will provide reasonable accommodation to otherwise qualified candidates so that they are able to perform the essential functions of the position.
    $70k-90k yearly Auto-Apply 29d ago
  • Quantitative Risk Analyst Intern

    USAA 4.7company rating

    Remote job

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Quantitative Risk Analyst internship focuses on practicing skills that play a crucial role in identifying, assessing, and mitigating risk across USAA. You will learn real corporate world sophisticated quantitative techniques to model and lead risks and provide critical insights to advise strategic decisions. The opportunity may lead to selection into a two-year risk development rotational program following graduation. Rotational placings may vary depending on business needs. Our internship program lets you showcase your skills, while gaining real-life experience that'll help you jump-start your career. Our interns deliver innovative solutions to real business challenges, while building enduring relationships in a collaborative culture with their manager and an assigned mentor. The internship is based at USAA Corporate Headquarters in San Antonio, TX, Plano, TX, and Charlotte, NC. Interns offered full-time roles may have the opportunity to work out of one of USAA's satellite locations. What you'll do: Our Quantitative Risk Analyst Interns, work under direct supervision and following risk and compliance procedures and guidance, perform routine work assignments and problem resolution to support other team members, including the following tasks: Applies foundational knowledge to support the assessment of future risk, opportunities, and efficiency. Applies foundational learning to help support the team in producing standard methodologies that quantify risk and aggregate exposures. May assist with model validation activities and model validation reporting. Participates in the production of analytical material needed for discussions with cross functional teams to understand sophisticated business objectives and influence solution strategies. Compiles communication materials pertaining to analytical results, findings and solutions for governance committees and business process owners to influence business analysis. Supports internal/external audits, regulatory reviews and rating agency requests. What you have: To qualify, you must be pursuing a degree from an accredited college or university, and plan to graduate after the final day of the internship. Most of our interns participate the summer between their junior and senior years. Our 2026 internship will start on May 27, 2026 and last through August 7, 2026. Graduation date cannot be prior to August 7, 2026 Pursuing a bachelor's degree or higher in Business, Finance, or related field at a 4-year accredited university. 0 to 2 years of related experience and accountability for simple to moderately complex tasks and/or projects required. Foundational and conceptual knowledge of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area required. Foundational knowledge of data analysis tools and techniques. What sets you apart: Knowledge of information security/IT Knowledge of reporting and analysis, and control testing Data analytical skills, risk management interest Detail oriented/strong organization/ self-starter Proficient with Excel Compensation range: The salary range for this position is: $27 - $28. Interns will receive an intern stipend to assist with expenses. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). USAA views its internship program as a pipeline to possible future employment. This is based on an individual's graduation date, performance, role qualifications, and business need. To be considered for possible future employment opportunities interns must meet the full-time work eligibility requirements for any given role. Thus, interns should ensure their sponsorship status and other provided information is accurately reflected on their intern application. Inadequate completion of your application may render you ineligible for further consideration in the hiring process. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the hourly range based on your experience and market data of the position. The actual hourly rate for this role may vary by location. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Interns may not be eligible for all benefits, for more details on our outstanding benefits, please visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $27-28 hourly Auto-Apply 60d+ ago

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