Mechanic - Field Service
Crown Equipment Corporation
Columbus, OH
: Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere. At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. We support our employees and their professional goals because an investment in our people is an investment in our future. In fact, throughout Crown's history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have traveled their career paths with them. From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward. We are seeking knowledgeable customer focused auto, diesel, aircraft, or forklift technicians to join the Crown team. Want to Learn More? Watch A Day in the Life of a Crown Field Service Technician! click here . Job Posting External Job Duties Troubleshoot, diagnose and repair Crown and all other makes of lift trucks. Perform all assigned planned maintenance on customer lift trucks. Maintain a service van and its inventory. Process paperwork after completion of each job. Minimum Qualifications Less than 2 years related experience High school diploma or equivalent Valid driver's license, good driving record, and ability to safely operate lift trucks. Preferred Qualifications Good mechanical and electrical aptitudes, knowledge of electrical/electronic systems and hydraulics and internal combustion engines, and the ability to read and understand electrical and hydraulic schematics. Good written/verbal communication and customer care skills. Technical degree, previous lift truck repair, welding experience, and knowledge of various types of testing equipment preferred. Familiar with tools and equipment such as common hand tools, electrical/air tools, torch, arc welder and various types of testing equipment. Industry related training is preferred Ability to read and understand service manuals, plan, and follow-through The pay range for this position is $24.45 - $36.25 per hour. Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. Crown also offers Service Technicians: Award-Winning Service Training Company Vehicle for Field Service Technicians Tool Insurance No Flat Rate 40 Hours Per Week plus Overtime Uniforms Specialty Tools Primarily 1st Shift Career Advancement Opportunities EOE Veterans/Disabilities$24.5-36.3 hourly 2d agoDesktop Support/ISM Technician
Clifyx
Remote job
Job Title: Desktop Support/ISM Technician Contract duration: 12+ months Contract (need local), Infrastructure Service Management (ISM) provides support and management of all desktop assets, including end-user technology, voice equipment, mobile phones, and desktop peripherals, in accordance with company policies as specified in the PPM. ISM is the primary point of contact for corporate services (e.g., building and move management, and facilities management) move projects, as well as the escalation point for any IMAC-related activities in the region. Technology Data Bearing Assets (DBAs) are defined as technology assets that store data persistently as an intended purpose or have residual data stored as a result of the intended purpose. ISM relies on a regional team whose role includes receiving, building, configuring, installing, moving, repairing, and decommissioning desktop assets. The ISM team is also responsible for inventory management and provides procedural support to ensure projects are executed in accordance with established operating instructions. Key Responsibilities Minimum 5 years of exp. Imaging the machine, Asset Management Hardware inventory management, ensuring stock levels are constantly monitored. Hardware request and receipt through the internal ordering system. Actively monitoring the ticket queue and managing requests through to completion. Housekeeping of IT rooms. Supporting events like annual power-down post-desk checkouts (PC/monitors/mouse + keyboard/desk phone/headset/webcam). Supporting hardware decommissioning events. Supporting business moves/changes - ensuring involvement in the early stages of planning. Managing escalations through to conclusion. Managing client expectations. Setting up and installing temporary training rooms/office-wide events (e.g., expos). Comms room patching. Supporting work-from-home hardware requests. Ensuring that policies and guidelines relating to overtime and expenses are adhered to, as well as local guidelines for cost control. Managing workload to ensure assigned activities are completed within targets defined within SLAs/OLAs. Demonstrating high levels of customer care behaviors at all times and adopting a consistent commitment to providing a customer-focused, quality service. Working across lines of service to ensure a coordinated approach to providing support for customers. Actively participating in a program of continuous service improvement, taking ownership of actions that deliver results. Performing basic troubleshooting, system upgrades, and replacements for employees. Deploying equipment for new hires and refreshes and collecting equipment from offboarded employees. Evaluating user requests and requirements and recommending effective technological solutions. Installing, configuring, and troubleshooting hardware, including desktops, laptops, and peripherals. Working outside business hours and participating in additional weekend work as required. Imaging/re-imaging computers, configuring IP phones, and setting up mobile phones.$34k-45k yearly est. 4d agoSenior Strategic Account Manager | Data Center Solutions
Wesco
Gahanna, OH
As a Senior Strategic Account Manager, you will maintain client relationships with key target accounts that have a major strategic impact on the long-term success of the organization. You will identify cross/up and repeat sales opportunities and work to resolve any issues or concerns and ensure customer satisfaction. Responsibilities: Leads the development and execution of the strategic account plans at key, named accounts. Drives new business development. Will research, qualify, contact, present and close new clients based on an assigned territory or market segment. Continuously develops relationships with priority customer stakeholders, understands their key business issues, and recommends ways to deliver value. Liaison between the field and Global Accounts teams as it relates to pursuing new agreements, Value-Add/Total Cost of Ownership (TCO) commitments and increasing customer wallet-share. Maintains and manages a pipeline of opportunities at named accounts, including renewals, projects, and share improvement opportunities. Communicates customer activity, opportunity status, renewal status, and strategic plan progress to management. Leads solution development efforts that best address customer needs. Engages supplier sales resources to enlist their support and create solutions. Expert in strategic selling and takes the lead in high level sales engagements. Provides pre and post-call coaching to branch sales team. Qualifications: High School Degree or Equivalent required; Bachelor's Degree preferred. 5+ years proven sales experience as a strategic account manager of large account portfolios Experience managing multiple stakeholders and projects. History of success maintaining and developing key relationships. Success in strategic planning, resource allocation, leadership techniques, production methods and coordination of people and resources. Ability to understand where potential exists in assigned accounts and can recognize and create opportunities. Excellent communication and interpersonal skills with an aptitude for building strong client relationships. Strong negotiation and problem-solving skills. Proficiency with CRM software and Microsoft Office. Self-starter and able to work efficiently under pressure. Ability to travel up to 25%.$79k-119k yearly est. Auto-Apply 60d+ agoRemote - Account Executive - Secure Networking (ASP)
Cisco
Remote job
The application window is expected to close on: December 19, 2025 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. All US candidates are eligible to apply, priority will be given to those currenty in the geographic region. **Meet the Team** As part of the Global Networking Sales team, you will join a multifaceted and fun atmosphere to deliver your value to our customers, partners and Cisco. We work hard, and have fun doing it! We take pride in our work and our collective success is dependent upon teamwork, both internally and externally. We sell in a matrixed environment, requiring a customer-first approach while establishing an outcome where everybody wins. Passion, Integrity, Trust, Leadership, and Execution are our values, and we need to ensure our employees possess these traits. **Your Impact** As an Account Executive SD-WAN and SASE, you will be responsible for driving sales of SD-WAN and SASE products and solutions across the America's Service Provider (ASP) segment, which includes Tier 1 SPs, Neo Clouds, and Web/Media customers. (sell-to, no sell through). You will engage with these customers, collaborating closely with Systems Engineers, Portfolio Sellers, other Specialists and Cisco Partners to exceed sales objectives. You will play an integral role in the success of the overall sales team. **What you will do:** + Define and implement sales plans for SD-WAN and SASE Sales. + Own and collaborate on all aspects of the sales cycle, including product support, sales engineering & special requests. + Meet and exceed quotas through prospecting, qualifying, leading and closing opportunities within assigned territory. + Prospect, develop and assess sales moving a large number of transactions through the pipeline. + Use Salesforce to track customers and transactional information as well as provide forecasts and pipeline reporting. + Implement product demonstrations to prospective clients. + Develop accounts of various sizes and grow client relationships. + Understand the competition through familiarity with their product suites and offerings. + Collaborate within the Global Networking sales team on strategy setting, sales training, marketing efforts and customer care. **Minimum Qualifications** + 8+ years of experience SaaS / Hardware sales with preference in cybersecurity and/or networking products to large T1 SPs and Enterprise accounts. + Experienced in advising the ASP/GES/Commercial/Premier Segments on go-to-market strategies, trends, and new offerings for networking and security solutions. + Ability to work in partnership with regional leadership, Cisco Portfolio Sellers, and Security Sellers to promote and position the SD-WAN and SASE portfolios with customers, partners, and colleagues + Must be willing to travel 30 - 40% of the time. **Preferred Qualifications** + Bachelor's degree or equivalent + Experienced in selling through channels and managed service providers in the region. + Experience conducting in-person sessions, webinars, and develop learning materials for the appropriate audience. + Practical experience working with routing products installed adjacent to SASE or SD-WAN appliances, plus experience positioning and integrating routing and SD-WAN solutions within multi-cloud architectures. + Strong account planning skills and self-motivated. **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $287,300.00 to $371,700.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $287,300.00 - $423,200.00 Non-Metro New York state & Washington state: $263,500.00 - $404,100.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.$102k-134k yearly est. 6d agoAccount Services Representative
Tactiq
Remote job
Job Description Our Company: Tactiq is a fast growing, innovative software solutions provider focusing on bridging the gap between retailers, manufacturers, and distributors. We use world-class technology to support both retailers and suppliers within the DSD industry by standardizing communications and streamlining invoicing. Tactiq is uniquely positioned to increase both operational efficiency and service quality, with a proven track record of driving sales growth and cost savings for our partners. Our People: Our team members join Tactiq to learn, develop, and be part of an environment that rewards performance and innovation while providing opportunities to personally excel and grow. We work closely as a team, respect each other as professionals, and move decisively on meeting the needs of our partners, all guided by our values - Do the right thing, Win as a team lose as a team, Own it, Embrace the messy, and Think like your customer. About the Role: As an Account Services Representative, you will be one of the main points of contact for our retail and vendor clients using our platforms. Your role will focus on onboarding, relationship management, and ensuring successful usage and satisfaction with our tech solutions. You'll work closely with internal teams to troubleshoot client issues and provide necessary support that drives client retention and platform utilization. Responsibilities: Build and maintain strong, long-term client relationships by serving as a dedicated liaison. Support the onboarding processes for new vendors and retail clients. Resolve client concerns quickly and effectively. Provide training and support on platform functionality and features. Collaborate with technical support and customer care teams to escalate and resolve client issues. Contribute to continuous process improvements to enhance the client's experience. Requirements 2+ years of experience in account management, client success, customer service, or related customer-facing roles. Strong understanding of SaaS platforms and/or DSD industry workflows preferred. Excellent communication and relationship-building skills. Tech-savvy with the ability to learn and explain complex systems in a simple way. Highly organized, detail-oriented, and capable of juggling multiple accounts. Experience using Microsoft Office, particularly Excel, and CRM tools (e.g., Salesforce, HubSpot) is a plus. Benefits At Tactiq, we believe in creating a work environment where everyone is welcome to be themselves. With a focus on diversity and inclusivity, individuals are able to contribute and bring their best selves to a winning team environment. We invest heavily in the development of our people and provide opportunities and support for our team to invest back into causes they care about. We offer an extensive employee benefits package because we know that our people and what they care about matter most. We deeply care and want our team to be taken care of. If you're looking to work for a company that values authenticity, inclusivity, hard work, determination, and problem-solving, then we're the right fit for you! Included benefits: Health Care Plans (Medical, Dental & Vision) 401k plan with company match Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (including time for volunteering) & Public Holidays Generous Parental Leave Short Term & Long Term Disability Training & Development opportunities Work From Home & Flexible work arrangements Wellness Resources Tactiq is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.$20k-27k yearly est. 8d agoThermal Lab Customer Coordinator
Vertiv Holdings, LLC
Columbus, OH
The Thermal Lab Customer Coordinator is a customer care role, focused on assuring the effective management of Vertiv guests in terms of logistics, assistance, and providing reception service for the location and supports both internal & external customers. In general, this role will be an interface between the application engineering/sales groups and customers visiting our site for witness testing, demonstrations, and general tours. The role will also be building relationships with new and existing customers by providing exceptional care by working with vendors, employees, hotels, restaurants, taxis etc. to help ensure total customer/employee satisfaction. RESPONSIBILITIES * Greet visitors and contact appropriate people to escort or meet them. * Front desk management - welcome to guests, prepare the welcome kit. * Handling taxi and hotel changes during preparation and onsite visits. * Administration of guest registration systems * Administration of meeting room reservations * All activities not mentioned but are needed for Hospitality. * Organize with catering companies for onsite breakfast and lunch (food preferences, allergies, etc.). * Compose, type, and e-mail correspondences both externally and internally as requested. * Assist in all facets of communication and coordination of projects. * Prepare and maintain files. * Performs general office customer service, and record keeping as needed. * Assist with various programs, company events, and employee functions. * Maintain meeting room calendars and set up meetings at facility including arrangements for refreshments. * Assist customers and staff as necessary. * Undertake special projects for the department as assigned, maintaining special files. * Use telephone console, computer copier, and other usual office equipment. * Provide general administrative support to assigned departments. * Perform other duties as requested or necessary to meet business conditions and changes. * QUALIFICATIONS * High school diploma and work experience in an office management position. * 2 plus years' experience in an administrative role. * Preferred Qualifications: * Ability to handle multiple tasks, and work in a self-directed environment. * Attention to detail. * Excellent organizational and multitasking abilities. The ability to manage multiple tasks, prioritize, and maintain attention to detail is crucial. * Time management. Ability to manage time effectively and handle multiple client needs simultaneously. * Relationship skills. A patient, client-focused approach is vital for ensuring high-quality service and satisfaction. * Excellent verbal and written communication skills are essential for interacting with customers and internal teams. Confidentiality a must. * Intermediate experience with Microsoft Office software. Familiarity with scheduling software and other relevant administrative tools. * Knowledge of secretarial, office procedures and knowledge of use and operation of standard office equipment. PHYSICAL REQUIREMENTS * No Special Physical Requirements ENVIRONMENTAL DEMANDS * Self-directed Environment TRAVEL TIME REQUIRED * No Travel Required The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES * Customer Focus * Operational Excellence * High-Performance Culture * Innovation * Financial Strength OUR BEHAVIORS * Own It * Act With Urgency * Foster a Customer-First Mindset * Think Big and Execute * Lead by Example * Drive Continuous Improvement * Learn and Seek Out Development About Vertiv Vertiv is a $8.0 billion global critical infrastructure and data center technology company. We ensure customers' vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more. Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to ********************. #LI-RB1$52k-69k yearly est. Auto-Apply 6d agoeCommerce QA Lead
Kontoor Brands, Inc.
Remote job
Who We Are: Kontoor Brands is a portfolio of three of the world's most iconic lifestyle, outdoor and workwear brands: Wrangler, Lee and Helly Hansen. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders. Job Posting: EXTERNAL WEBSITE - JOB POSTING Kontoor Brands, LLC: eCommerce QA Lead - Greensboro, NC DUTIES: * Play a lead role in planning, implementing, executing, and measuring all aspects of Quality and Testing (automated and manual). * Define, implement, and drive a testing strategy focused on continuous eCommerce software quality and testing efficiency improvement. * Establish a highly effective and optimized functional testing approach for regression and feature testing of our eCommerce sites including appropriate coverage across devices, browsers, operating systems, and regional sites/languages. * Collaborate with the scrum team through project initiation, design, implementation, testing, and delivery. * Provide QA status updates to the scrum team and all key stakeholders. * Consistently work to reduce the risk of a poor user experience and/or loss of sales. * Funnel learnings back to the product/development teams to continuously improve the product and development process. * Own functional test case development for functional testing. * Collaborate with Business Analysts and Product Managers to align on features/functionality to be developed and establish test cases to validate development work in standard and edge cases. * Partner with development teams for system integration test case development and testing. Establish testing and process requirements for internal/external testing team members to ensure best practices are defined and followed. * Liaise with the Business and Customer Care teams to log and validate defects. Work with the Product Managers to influence prioritization for development work and communicate status changes with the defect owner. * Define the test automation strategy and direct its implementation to improve eCommerce software quality, script performance, script maintainability/efficiency. * Oversee quality assurance processes for our Salesforce e-commerce applications (Commerce, Service, Marketing and other clouds), Front End, and other key digital platforms including CMS, PCM, CDP, and CRM. * Provide regular direction, mentoring, and coaching to QA team members. * Report defects and follows up on their closure * Analyze test results, report test metrics, prepare and present test reports. * Communicate progress proactively and regularly * Measure and manage QA team's efficiency and effectiveness * Analyze, design, and develop test plans and strategies including coverage for the latest devices, operating systems, browsers, and languages/locales. * Collaborate with Product Managers, Business Analysts, Dev leads, and Architects to identify test scenarios. * Write and execute test cases, writes and ensures QA team writes clear defect details. * Coordinate with Scrum teams in all phases of the Software Development Life Cycle and facilitate certification for production deployment. * Develop and oversee the development of test automation strategies that will enhance overall quality with a goal of continuously improving test coverage, script maintainability, and script performance. * Determine integrated testing solutions that include cross dependencies between organizations and systems. * Work with eCommerce Architects to ensure that data and environments are consistently available for testing. * Stay current in software testing technology, methodology, measurement, performance, and security trends. REQUIREMENTS: Bachelor's degree Computer Science, Information Systems, Engineering or a related technical field followed by 15 years of hands-on Quality Assurance experience. Experience must include: * 15 years of experience playing a key role in building and enhancing a QA function * 15 years of experience testing web and client server based applications * 15 years of experience developing test deliverables like test plans, test cases, test data, traceability matrix * 15 years of experience with product development life cycle and test cycles, including test approach and case review * 10 years of experience in defect tracking tools * 10 years of experience in Functional, Integration, System, End to End, Regression, Unit testing and automation testing * 10 years of experience Interviewing and Training new hires to the team * 7 years of experience with Salesforce Commerce cloud, Salesforce Service cloud and Salesforce Marketing Cloud Telework: 100% remote; may be performed anywhere in the US where Kontoor has a legal presence. Travel: Up to 5% domestic travel to Kontoor locations. SALARY: $108,243 to $155,000 per year LOCATION: 400 N Elm St, Greensboro, NC, 27401 Kontoor Brands is an Equal Opportunity Employer. We provide equal employment and advancement opportunities to all individuals. As such, employment decisions at Kontoor are based on merit, qualifications and abilities. Kontoor does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), national origin, age, sexual orientation, gender, gender identity, gender expression, marital status, citizenship, genetic information, disability (physical and mental), military and veteran status, HIV/AIDS status, or any other legally protected characteristic. With respect to job postings, Kontoor will comply with any applicable laws, collective bargaining agreements, and affirmative action plans implemented by the specific coalition involved. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family's needs - now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement. Why Kontoor Brands? At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products. When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family's needs - now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement. We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.$108.2k-155k yearly Auto-Apply 9d agoOperations Supervisor (Work From Home)
Pro Talent HR
Remote job
This is Urgent Hiring (Work From Home) Full job description This is a fully and permanently remote work from home opportunity with a growing and stable company available in select states across the US Are you excited by the thought of helping entrepreneurs across the country realize their dreams of building their own company? We have a bold vision of increasing the number of people who succeed in small business. To date, our team has put $5B of funding to use, helping launch over 20,000 businesses and creating nearly 100,000 jobs to the economy. Were doing this by delivering innovative funding solutions and building the latest technology to help entrepreneurs across the country start and grow their small businesses. Our purpose goes beyond supporting entrepreneurs we want our employees to feel as empowered as our entrepreneurs to make an impact on our clients and their careers. Our Values Adaptability: Change isnt scary. You embrace opportunities to adapt and bring others along. Connection: Connection is important. You lift others up because when they grow you grow. Excellence: You thrive outside of your comfort zone. You jump at the chance to make things better and have insatiable curiosity. The Role Lead and support a full-function team in client operations. This individual will be responsible for delivering the products, service, and experience that we promise to our clients while identifying process improvement needs, sharing best practices with peers, implementing policies/procedures within their team, and supporting the career development of individual team members. In addition, this role will lead their team to overcome obstacles and challenges standing in the way of team and client success. What You'll Be Doing Coach and develop a team of remote full-function employees who are responsible for all aspects of client services including but not limited to plan administration, client communication, and quality assurance. Allocate resources daily and weekly to adjust team focus towards goals attainment. Support company and team vision and values through role modeling and coach desired behaviors. Regularly communicate progress, results, challenges and obstacles with senior leaders and others involved in product management. Setting performance goals and delivering ongoing feedback. Lead the team to resolve escalated client issues efficiently and effectively. Cultivate strong team collaboration in alignment with ACE Values and Guiding Principles. Additional Functions Partner with other managers and senior leaders on special projects, reporting and process improvement. Act as team ambassador for cross-department initiatives and projects. Recommend changes for organizational and process improvement. Support the team and the company by utilizing visual management to monitor performance and goal achievement. Performs other duties as required. Requirements Must be 18 years of age 2+ years of customer care or client relations experience, preferably in a lead or supervisory role Ability to work in a fast-paced environment to meet deadlines while managing multiple priorities Demonstrate interpersonal leadership skills, including emotional intelligence, navigating team conflict, and motivating team members Passion for developing others including teambuilding, coaching, and mentoring Clear communicator Ability to work in an autonomous environment where you can be a self-directed, independent worker Ability to create an inclusive workplace where everyone feels a sense of belonging by empowering all our employees to speak up, ask questions, and be seen. Other Requirements Must meet work from home requirements to qualify Complete continuing education based upon current certification For this position there are minimum work from home requirements that must be met in order to perform the essential functions in a remote work from home (WFH) environment. These include 1) a space to work out of (i.e., home office) and 2) High speed internet Benefits Our People are Key to Success: Work with a team of smart, creative, fun and highly motivated people When You Grow, We Grow: Continue to learn with ongoing training, career pathing, and supportive leaders. For the last four years, Guidant has promoted more than 20% of our organization into new and exciting roles! Wellness: Top benefits and perks including comprehensive health coverage (with free premium option), competitive salary, paid parental leave and a generous 401k match. Be able to disconnect with Paid Time Off of 3 weeks and 11 Paid Holidays. Flexible Work Arrangements: Work from the enjoyment of your home office. We work with entrepreneurs every day; we want you to have autonomy within your work structure with company provided equipment. Awesome Culture: Be part of Guidants award-winning culture and have the experience to connect through coffee with senior leaders or hit a home run being part of our company sporting events. Empowering Equity and Inclusion: Be part of an inclusive work environment that gives employees a voice to speak up, be heard, and supported This is a fully and permanently remote work from home opportunity with a growing and stable company$47k-82k yearly est. 60d+ agoManager, Internal Controls & Remediation
Octane Lending
Remote job
Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value. Octane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing on-going customer care with superior loan servicing. Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Visit ************* for more information. We're hiring a Manager, Internal Controls & Remediation to drive Octane's operational compliance and risk management initiatives. In this role, you'll lead cross-functional teams remediating issues identified across the organization. The ideal candidate has strong knowledge of consumer lending regulations, hands-on leadership experience, and proven success managing teams and projects. We're seeking a detail-oriented problem-solver with excellent communication and relationship-building skills who thrives in a fast-paced, collaborative environment. Responsibilities: Act as key project manager for the Collections and/or Servicing areas on specifically assigned compliance related projects managing cross functional teams from kick off to submission for Closure to Risk Governance. Communicate with business stakeholders and Risk Governance to ensure alignment with each project. Coordinate and facilitate effective meetings and include the appropriate cross-functional stakeholders. Provide support, direction and follow-up on deliverables through consistent communication. Monitor project progress and adjust plans as needed to ensure projects are delivered on time and within scope. Create and maintain comprehensive project documentation to include: weekly updates deliverables, meeting minutes, supporting documents and required milestone due dates. Create strong partnerships with stakeholders through positive intent and follow through. Facilitate the Compliance Related Project flow and capture of key documents including Scoping, Project Planning, Business Requirements and Closure Requests. Submit key milestone documents for 2nd LOD Risk Governance approval according to agreed upon SLAs. Facilitate the cross functional team to capture any needed Policy, Procedure, vendor or training update as part of the SII project. Ensure clarification of ENG business requirements and timing estimates to manage the project to scheduled due dates. Identify any project prerequisites or dependencies and manage the linkage. Facilitate the update and/or creation of process reporting to provide at a minimum, detective reporting, but where ever possible introduce preventative controls and reporting.. Drive the execution of repeatable, efficient processes with a focus on leveraging technology. Use data to analyze, measure, and track and test performance and controls with a focus on continuous improvement. Facilitate Process Flow captures for complex processes, and Root Cause analysis for risk assessment findings where the root cause is not clear. Help the business avoid jumping to solutions before analysis. Stay abreast of the regulatory and compliance environment in which Octane operates. Requirements: Bachelor's Degree preferable in Business, Finance, or related field Minimum of 5 years of operational compliance experience ideally from the following areas: Automotive, RV, Marine, or Powersports Lending Financial Tech industry or business Credit & Collections leadership expertise Start-Up, entrepreneurial background and mentality Preferred Skills: Lucid Charts or other Flow Charting software Workiva or other Risk Governance software update Excellent analytical & problem-solving skills Strong Google Suites tools knowledge Strong Microsoft tool knowledge: Excel, PowerPoint, Visio & Word. Compensation: The role described above offers a base salary of $100,000 to $120,000. Your offer will be based on the alignment of your qualifications with the requirements of the job, location, and internal equity. In addition to the above-mentioned salary, Total Rewards include a stock option package, and benefits as outlined below. Benefits: Robust Health Care Plans (Medical, Dental & Vision) Generous Parental Leave Flexible Time Off (FTO) Policy - Time off when you need it. Retirement Plan (401K) with company match Educational Assistance/Tuition Reimbursement up to $3K/year Life Insurance (Basic, Voluntary & AD&D) Short Term/Long Term Disability Robust Ancillary benefits including accident insurance, hospital insurance etc. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.$100k-120k yearly Auto-Apply 55d agoSr Strategic Manager, Loyalty
Baesman Group
Columbus, OH
Baesman Group, a nationally recognized provider of direct-to-consumer and in-store marketing strategy and execution, is seeking an experienced Senior Strategic Account Manager, CRM & Loyalty. The Senior Strategic Manager, Loyalty at Baesman Group serves as the primary advisor and main point of contact for key accounts, ensuring their CRM and loyalty programs achieve strong performance and measurable value. This role combines strategic insight, analytics, and relationship management to support client goals, drive retention, and uncover revenue-generating opportunities. The Strategic Manager leads key strategic or analytic projects, delivers proactive recommendations, and helps guide qualified prospects through the sales and onboarding process. Success in this role is defined by strengthening client partnerships, driving growth, and ensuring clear, effective communication across clients, prospects, and internal teams. This position is remote and open to candidates based in Ohio. Key Responsibilities 1. Serve as the primary point of contact and strategic advisor for assigned accounts. • Develop deep knowledge of the client's business, goals, and challenges to deliver proactive, forward-thinking solutions. • Continually seek opportunities to innovate through products or services that will drive client value. 2. Drive account retention and revenue growth for designated accounts by identifying opportunities and ensuring consistent, high-quality service. • Monitor client activity and identify upsell or repeat business opportunities, contributing to revenue growth while maintaining a high level of customer care. • Contribute to process improvements that increase efficiency, accuracy, and team collaboration across client and production operations. 3. Lead strategic or analytic projects or ongoing retainer for accounts. • Design and scope analytic projects. Lead loyalty design or redesign projects with oversight and collaboration from the Director. • Monitor program or business KPIs and proactively deliver recommendations for test ideas or campaigns to implement. 4. Participate in new business selling to qualified prospects and help drive new prospects from selling to onboarding · Lead the sales process for qualified prospects and give direction to the Baesman sales team on how they are to facilitate next steps. · Develop and deliver personalized sales presentations that turn on the lightbulb and result in next steps with the prospect. · Bring prospects through the journey of selling and onboarding to a client and ensure success in meeting the client's deliverables outlined in that process. 5. Facilitate effective communication between clients, prospects, and key cross-functional team members to ensure project clarity and alignment. · Provide timely updates, clear documentation, and organized communication that outlines expectations, requirements, and next steps. · Translate client and prospect needs into actionable direction for internal teams, ensuring alignment across production, analytics, and operations. · Lead regular check-ins to maintain progress, address risks or gaps proactively, and ensure all stakeholders remain informed and coordinated. 6. Adhere to Administrative Policies and Company Handbook: · Maintain a thorough understanding of Baesman Group's employee handbook, policies, procedures and compliance with administrative policies. · Promote the Baesman values: Can-do Attitude, We Before Me, Go the Extra Mile, Embrace Growth and Change, Do the Right Thing. 7. Complete Other Duties Assigned: · Support continuous improvement initiatives to optimize processes. · Perform other tasks as assigned by management. · Participate in assigned training and skill development programs. Requirements Minimum 5-7 years of experience in a CRM or Loyalty strategy position Bachelors Degree Project Management experience Benefits Financial wellness is about more than just your salary. Here are the other ways Baesman takes care of our teammates. Medical Insurance - Choose between 3 medical plan options. We also offer dental and vision coverage, in addition to pre-tax flexible spending plans. Profit-Sharing - Share in Baesman's success. We also offer a 50% matching 401(k) program for up to 6% of your pay. Paid Time Off - It's important that you take time to recharge. That's why we offer PTO, holiday breaks, and employee assistance programs. Life and disability Insurance - We have you covered: Baesman pays 100% of the premium for life and disability. On-site workout facility, wellness initiatives, and more. Setting the Standard - Baesman earned a 2020 Best Workplace in the Americas designation from the Printing Industries of America. The prestigious award recognizes our efforts in providing an outstanding work environment. We're honored and proud to be recognized. Baesman is a fourth-generation, family-owned business. In the same way families grow and change over time, so do the opportunities within our organization. We believe in hard work, cultivating talent, and promoting from within. We strive to help our teammates, our clients, and our shareholders achieve more than they thought possible. Baesman is an Equal Opportunity Employer.$84k-127k yearly est. Auto-Apply 15d agoFreelance Professional Resume Writer Ref #: 4000
Talent
Remote job
We help job seekers craft their personal brands and write the next chapter of their careers. Through our brands, TopResume and CVNow, we have written and reviewed millions of resumes and CVs. Job Description Do you have excellent written and verbal communication skills? Are you an experienced writer? Talent Inc. is looking for candidates to join its virtual team of resume experts! Talent Inc. is the world's leading resume writing company and has one of the largest professional resume writing networks in the industry! With excellent resources, internal support and a skilled team of writers, Talent Inc. provides expertly written resumes, CVs, cover letters and LinkedIn profiles to job seekers worldwide. Key Responsibilities -Partner with job seekers via phone or email to understand their career history and objectives -Write stellar resumes utilizing Talent Inc.'s framework and writer support services -Provide job seekers with prompt edits and revisions of their documents -Maintain project deadlines and communicate project status to job seekers Qualifications -Excellent verbal and written English communication skills -Strong customer care skills -Impeccable attention to detail -Solid work experience and/or knowledge of various industries -Good understanding of various job functions -Superb time management skills -Ability to work quickly and meet strict deadlines -Advanced proficiency in Microsoft Word You, If We're Lucky... -certification including: CPRW, CMRW, ACRW, NCRW, MRW, CEIP -3+ years of experience as a professional resume writer -knowledge of applicant tracking systems -experience in recruitment and career counseling Additional Information -Steady supply of orders -Remote work opportunity- work from anywhere! -Flexible schedule- you decide how many and which projects you want to work on! -Ability to set your preferences for job seeker industry type and timeframe -Exceptional support services and writing tools$97k-144k yearly est. 60d+ agoRemote Data Entry Clerk
Workoo Technologies
Remote job
Job Conclusion Basic Information Entrance Employee Wished - Work From House 25 Terms Per Moment Input We are actually Legit Work From Home Information Entrance Jobs are going to need that you have capabilities applicable to the spot you are applying for. Instruction is provided based on the position. Project Demands Pc along with net accessibility Peaceful job room off of distractions Should be actually capable and also pleasant to doing work in a setting without urgent direction Ability to review, recognize, and also observe dental and also in black and white instructions. Data entrance or management associate expertise is actually certainly not needed to have however can be a bonus offer Our experts are hiring those that have a background in health care, materials residence worker, delivery drivers, client service, etc - our team accept all histories as long as you're ready to find out You have to administer on our site merely. Task Demands Our paid out market survey participants stem from all backgrounds and also industries consisting of remote records access employee, administrative aide, assistant, sales aide, customer care agent, stockroom or factory workers, vehicle driver, medical assistant, nurse practitioner, phone call facility representative, and so on. If you are searching for a part time remote work from home project, this is a wonderful position for getting a really good extra income. Gain Part-time profit from the comfort of your residence. This work permits you to: Work on your opportunity - you function when you want. Find out brand-new skill-sets, acquire accessibility to sought after job from residence jobs No dress code, function in your pj's or even do work in a fit - you decide on Get started today by exploring our website - and also when there follow guidelines as provided Credentials Computer system along with world wide web gain access to Peaceful work room far from disturbances Should be capable and pleasant to functioning in an environment without immediate supervision Potential to check out, know, and also observe oral as well as written guidelines Data access or even managerial associate expertise is not required yet can be a bonus Our experts are actually sponsoring those that have a background in medical, ware home laborer, shipment drivers, customer support, etc - our experts welcome all histories so long as you're ready to know Perks Make Part-time income coming from the comfort of your home Work on your time - you function when you want Discover brand-new skill-sets, receive access to in demand work coming from home tasks No dress code, work in your pj's or function in a match - you decide on Desired Skill-sets and also Expertise Data Entry$25k-32k yearly est. 60d+ agoOracle Utilities Technical Lead
Accenture
Columbus, OH
We Are Accenture's Oracle practice, and we make the new happen now. Every day, we imagine the future and bring it to life using design thinking, agile development methodologies, and new smart tech like IoT, automation, and AI. We even built our own platform, my Concerto, that mixes the best parts of Accenture and Oracle to help companies come into their own as digital leaders. Ready to find genius answers to seriously hard business challenges and work with some of the best? Come join a team that feels personal even though it's over 54,000 strong. As a Global Cloud Elite and Platinum member of the Oracle Partner Network with over 145 awards, we're proud the industry is taking notice of our work, too. Visit us here to find out more about Accenture's Oracle practice (******************************************************* You are A transformation maven with the skills to help clients meet the challenges of digitization. Your human superpower? Using your know-how, creativity, and analytical powers to solve clients' most complex business problems to help their companies do more. You're as comfortable leading projects and teams as you are diving into the details of workstreams and configuring Oracle solutions. Or you specialize in one or the other, our practice covers the functional & process side of Oracle as well as the technical development & technical architecture. Additionally, you have the communication and people skills to inspire teams to bring their A-game. The Work + Review and understand the acceptance criteria and solution design provided in the Features. + Create Technical Design documents to satisfy Feature Acceptance Criteria and aligned with the solution design. + Walk through technical design documents with the Developers. + Communicate technical solution and progress to different cross-functional teams. + Ensure that developed code is in line with the technical specifications and ensure high quality deliverables. + Analyze and triage defects to recommend fixes. + Configure and extend Oracle Utilities products to meet requirements. + Exceptional verbal and written communication skills to effectively interact with different cross functional teams. + Lead, coach, and advise a project team in addition to managing their performance. + Manage tasks, set priorities and coordinate with different teams. + Gain the trust of your client, teammates, and managers to make sure projects get delivered. + Work closely with the Business and Functional Designers to ensure the technical solution align with the solution approach. + Gain the trust of your client, teammates, and managers to make sure projects get delivered. + Keep growing your skills to keep up with the latest technology developments. + Stay in the know on leading industry trends and Oracle features to give your clients the best solutions for their needs. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements Here's what you need + Minimum 8 years of work experience working on Oracle Utilities applications like Customer Care and Billing (CC&B), Meter Data Management (MDM), and Customer to Meter (C2M). + Minimum of 5 years of experience leading a team and performing leadership roles like planning, managing and delivery. + Minimum of 5 years of experience prior experience working as a Technical Designer on a C2M / CC&B implementation. + Minimum of 5 years of experience with Configuration Tools components and Java / Groovy. + Bachelor's degree or equivalent (minimum 12 years work experience). If Associate's Degree, must have equivalent minimum 6 year work experience. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $132,500 to $302,400 Cleveland $122,700 to $241,900 Colorado $132,500 to $261,300 District of Columbia $141,100 to $278,200 Illinois $122,700 to $261,300 Maryland $132,500 to $261,300 Massachusetts $132,500 to $278,200 Minnesota $132,500 to $261,300 New York/New Jersey $122,700 to $302,400 Washington $141,100 to $278,200 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.$37k-49k yearly est. 60d+ agoRequirements Analyst
Zenith American Solutions
Remote job
The Requirements Analyst collaborates with project stakeholders to identify operational and application requirements for the system's usual functions and error-handling requirements while prioritizing and documenting these system requirements. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by /Role." Key Duties and Responsibilities Identify, define and document detailed business requirements from project stakeholders. Conduct needs assessment where appropriate by collecting information pertaining to work procedures, workflows, reports, and other business needs. Translate multiple perspectives into a requirements specification and communicates with project stakeholders regarding test results and changes to the end-product requirements. Conduct analysis and determine client operational objectives by studying business functions, gathering information, and evaluating output requirements and formats. Provides functional design help for the project. Participate in peer reviews to validate the requirements as well as reviews of the system design, code and test cases to confirm the system adheres to documented requirements. Determine system utilization requirements by researching and testing systems. Document end user requirements and create workflow and process diagrams to support customer business needs. Provide end-user support by email, phone, chat, or face-to-face meetings. Provide issue management for end-user problems and ensure consistent high-level responsiveness and customer care. Performs quality assurance review of specifications for internal and external delivery Participates in writing and executing test plans, test cases. Perform other related duties and special projects as assigned. Minimum Qualifications Demonstrated understanding of compliance/regulatory IT Infrastructure. Experience using Microsoft Office (Project, Word, Excel, Visio and PowerPoint). Strong customer service skills. Excellent verbal and written communication skills and the ability to explain policies, procedures, and technical information clearly and accurately. Possess strong conceptual, analytical, and problem-solving skills. Experience in gathering and engaging in business process analysis. Strong organizational and planning skills. Ability to exercise independent judgment, manage multiple priorities and consistently deliver high-caliber results. Advanced situational awareness and ability to respond using available resources. Confidence working with and interfacing with stakeholders across different parts of the business. Comfortable working with technology, including web-based systems. Self-motivated and able to work with minimal supervision. Able to adapt quickly in a rapid, changing environment. Preferred Qualifications Bachelor's Degree in related field, or equivalent combination of education and work CEBS designation preferred. Minimum of 3 years related experience in pensions, insurance, benefits, or TPA environment preferred. Experience with project tools (Clarity, ALM, HDP) preferred *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice. Working Conditions/Physical Effort Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 15-60 pounds at times. Ability and willingness to travel as needed. Overnight travel may be required. Normal degree of physical effort in a typical office environment with comfortable, constant temperatures and absence of objectionable elements. Remote work may be required. May be subject to interruptions. Must be able to have flexible work schedule when workflow requires. Meet established attendance and punctuality guidelines. Disability Accommodation Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at ******************************, and we would be happy to assist you. Zenith American Solutions Real People. Real Solutions. National Reach. Local Expertise. We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day. Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American! We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!$62k-85k yearly est. Auto-Apply 60d+ agoInside Sales Representative
Usha Dharmacon
Remote job
Job TitleInside Sales Representative About Us Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health. Find your future at Revvity Summary: In this role, you will be responsible for the daily selling activities supporting the maintenance and growth of clinical accounts for Revvity Omics. As Inside Sales Representative, you will play a key role with the Revvity Omics partnerships team as a consultative sales professional. You will plan and conduct outbound calling and handle correspondence with targeted prospects and clients. You will drive the sales process from target identification and lead qualification through closing and pull-through of business, partnering closely with management to develop and execute strategies that effectively drive business across the US clinical market. Responsibilities include (but are not limited to): Work closely with management to align daily activities and practices to effectively meet assigned business objectives. Penetrate accounts to meet sales quotas using a strategic approach. Correspond with existing and potential customers directly by phone or via email to evaluate and qualify leads, generate opportunities and respond to inbound inquiries promptly as the primary sales contact. Travel to attend occasional industry/scientific conferences and internal meetings. Communicate effectively over the phone and in writing in the context of a highly professional, technical/clinical, consultative inside sales environment. Effectively articulate technical and/or clinical information in an easily understood manner. Demonstrate expertise in clinical genomics services to provide customers with the best solutions relevant to their workflows and requirements. Drive lead conversion, marketing campaign ROI, and prospecting to discover new sales opportunities. Maintain an accurate forecast and sales pipeline within the Customer Relationship Management (CRM) system, documenting and tracking all leads, contacts, opportunities, and activity history consistently and following best practices. Answer questions on product pricing and facilitate quotes/agreements. Drive the sales process from target identification and lead qualification through closing and pull-through of business. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time. Basic Qualifications: Bachelor's degree in Life Sciences or another STEM field 4+ years of experience in a customer-facing sales role within the genomics or diagnostics services industry. Preferred Qualifications: Comfort in consultative selling approach, lead generation, account planning and research, CRM tracking and reporting. Highly motivated self-starter with strong interpersonal skills Superior time management with adeptness in effectively identifying and prioritizing critical actions according to business requirements. Possess a growth mindset to continue pursuing knowledge and expertise, being open to coaching and process improvement initiatives. Excellent verbal and written communication skills and the ability to build relationships via the telephone and email. Process oriented, with knowledge of selling, marketing, and the customer care process. #LI-MB1 What do we offer? We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits: Medical, Dental, and Vision Insurance Options Life and Disability Insurance Paid Time-Off Parental Benefits Compassionate Care Leave 401k with Company Match Employee Stock Purchase Plan Learn more about Revvity's benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page. *For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information. Revvity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic or status protected by applicable federal, state, and/or local laws. If you are an applicant with a disability that requires reasonable accommodation to complete any part of the application process or are limited in the ability-or unable to use-the online application system and need an alternative method for applying, you may contact ********************.$34k-56k yearly est. Auto-Apply 60d+ agoSenior Technical Project Manager - Mobile
Irhythm Technologies
Remote job
Career-defining. Life-changing. At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career About This Role: The Senior Project Manager (mobile app) will lead and project manage the design and development of mobile applications to redefine patient and client experience. The ideal candidate will have extensive experience in managing mobile app projects in the healthcare and medical device sectors. Additionally, familiarity with regulatory and design control (like FDA, MHRA, PMDA, EU-MDR) would be necessary as an added benefit. The project manager will lead cross-functional teams to ensure timely, high-quality, and compliant delivery of mobile app projects. What You Will Be Doing Work closely with product and engineering teams to build and maintain clear product roadmaps Develop a technical project timeline to meet program strategy, budget, scope, and business needs Lead a cross-functional team including customer care, labeling, human factors engineering, product management, engineering teams, quality assurance, and regulatory affairs) to ensure that patient and client needs are met, incorporating regulatory and compliance requirements into the mobile application design and development process Prioritize agile workstreams, consistent with product or company strategy Identify potential roadblocks early and lead the team to develop and implement countermeasures. Establish and maintain the product Design History File (DHF) following compliance and regulatory standards. Clear and effective communication to leadership on project health, status, and risks in a weekly basis Facilitate and foster strong communication among stakeholders, ensuring all parties are aligned on the goals, timelines, and compliance needs Oversee execution of medical device and cybersecurity risk management activities Drive tactical decisions for complex scenarios and projects Guide and manage the usage of Agile Methodologies and Scrum frameworks to simplify program delivery Participate in production release/ health monitoring activities What We Need To See Strong project management skills, with a solid understanding of Agile methodologies and experience managing cross-functional teams. Familiar with iOS and Android mobile application development process Excellent communication skills, both verbal and written, to effectively interact with the technical, cross-functional, and leadership teams Strong problem-solving skills and the ability to manage complex projects with large teams and high scope fluidity Experience in standards and guidelines such as IEC 62304, IEC 62366, IEC 60601, ISO 14971, ISO 13485, and 21 CFR Part 820. Proven track record of managing 510(k) submission(s) to the FDA Knowledge of US and international regulations (FDA, EU MDR, PMDA, UKCA) Bachelor's degree in engineering, science, or science-related field required; Master's degree is preferred At least 5 years of experience managing mobile app development projects, particularly in medical device applications Experience with the following software platforms: project management tool (Smartsheet), Atlassian Toolset (Jira, Confluence), requirements management applications (Jama), and product portfolio applications (Aha!) Location: Remote - US Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location. Estimated Pay Range $112,000.00 - $145,000.00 As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at ********************* About iRhythm Technologies iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all. Make iRhythm your path forward. Zio, the heart monitor that changed the game. There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from ****************** email address. Please check any communications to be sure they come directly ********************* email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact *********************. Written offers of employment will be extended in a formal offer letter from ******************* email address ONLY. For more information, see *********************************************************************************** and *****************************************$112k-145k yearly Auto-Apply 52d agoBilling Analyst (Forensic Services practice)
Charles River Associates
Remote job
Charles River Associates is a leading global consulting firm that provides economic, financial, and business management expertise to major law firms, corporations and governments around the world. CRA advises clients on economic and financial matters pertaining to litigation and regulatory proceedings, and guides corporations through critical business strategy and performance-related issues. Since 1965, clients have engaged CRA for its combination of industry experience and rigorous, fact-based analysis that provide clients with clear, implementable solutions to complex business concerns. Practice Overview CRA's Forensic Services practice supports companies' commitment to integrity by assisting them and their counsel in independently responding to allegations of fraud, waste, abuse, misconduct, and non-compliance. We are noted for deploying cross-trained teams of forensic professionals to assist our clients in gaining deeper insights and greater value more quickly. We provide accounting and forensic services as well as cybercrime investigation services. Position Overview This position is responsible for providing accurate and timely billing and customer care services for specific Officers in Charge (“OICs”) and Project Managers (“PMs”), including creating and editing client invoices through invoice delivery in a professional services environment. Typical responsibilities include: Prepare draft invoices for delivery, including but not limited to getting approvals, following-up, invoice adjustments, researching data, finalizing drafts, and submitting invoices in a timely manner via email or client-specified electronic billing system. Collection and tracking of insurance carrier claim information. Communicate with Executive Assistants (“EAs”) and Officers in Charge (“OICs”); Communicate with Project Managers to assist with Project Management Financials; Responsible for creating and issuing weekly financial reports to clients, counsel, and insurance carriers; Partner with Project Managers as a primary liaison, coordinating and submitting monthly and quarterly Oracle forecasts in a high-volume environment; Originate and answer phone calls related to cash collections; Manage and monitor the budget and entering budget increases in the system; Process and submit external contractor fees to associated project codes; Ability to respond quickly to a high-volume number of internal and external emails; Ensure bills are in compliance with related client contracts; Obtain necessary approvals for write-offs and process write-offs in a timely manner; Resolve billing issues and handle ad hoc billing requests; Resolve complex billing issues with project teams and Financial Administration; Review unbilled invoices for assigned OICs to ensure timely billing, identifying potential issues with unbilled invoices and recommend reserves when necessary; Communicate concerns to the AR & Billing Manager; Assist with accounts receivable and collections, as needed; Various related special projects. Desired Qualifications Bachelor's Degree in Accounting or other related field; 2-3 years of experience with time & materials management and fixed price billing, including e-billing, ideally in a professional services environment; Hands-on experience with MS Office (Word, Excel) and Oracle (or similar billing system); Able to work in a high-volume and fast-paced environment; Detail-oriented and deadline driven; Strong organizational and time-management skills; Excellent verbal and written communication and interpersonal skills; Capable of working independently with limited supervision; Strong analytical and critical thinking skills with an interest in continuous process improvement. To Apply To be considered for this position, we require the following: Resume - please include current contact information (personal email and telephone number) Cover Letter (optional) - please describe your interest in CRA and how this role matches your goals. Learning and Benefits CRA's robust skills development programs, including a commitment to offering training annually through formal and informal programs, encouraging you to thrive as an individual and team member. Training consists of technical training, presentation skills, internal seminars, and career mentoring and performance coaching from an assigned senior colleague. Additional leadership and collaboration opportunities exist through internal firm development activities. We offer a comprehensive total rewards program including a superior benefits package, wellness programming to support physical, mental, emotional and financial well-being, and in-house immigration support for foreign nationals and international business travelers. Work Location Flexibility CRA creates a work environment that enables our colleagues to benefit from being together in the office to best deliver on our promise of career growth, mentorship and inclusivity. At the same time, we recognize that individuals realize a range of benefits when working from home periodically. We currently expect that individuals spend at least 3 to 4 days a week working in the office (which may include traveling to another CRA office or to client meetings), with specific days determined in coordination with your practice or team. Our Commitment to Equal Employment Opportunity Charles River Associates is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, status as a protected veteran, or any other protected characteristic under applicable law. Salary and other compensation A good-faith estimate of the annual base salary range for this position is $55,000 - $68,125. Stating pay within this range may vary based on factors such as education level, experience, skills, geographic location, market conditions, and other qualifications of the successful candidate. This position may be eligible for additional bonus incentive compensation. CRA offers a comprehensive benefits package, subject to eligibility requirements, which may include: medical, dental, and vision insurance; 401(k) retirement plan with employer match; life and disability insurance; paid time off (vacation, sick leave, holidays); paid parental leave; wellness programs and employee assistance resources; and commuter benefits.$55k-68.1k yearly Auto-Apply 3d agoPrincipal Applications Developer (DOU Systems Support)
City of Sacramento (Ca
Remote job
THIS POSTING WILL BE OPEN UNTIL FILLED Application cut-off dates are the 1st and 3rd Friday of each month. With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice. The City of Sacramento is seeking a Principal Applications Developer with sound project management and technical experience. This position will be responsible for leading a team of applications developers in providing support and complex innovative solutions to enhance the Department of Utilities critical customer care and billing system; Oracle Customer Care and Billing (CC&B). This is a highly technical level position operating in a fast-paced environment, and will be responsible for the development, configuration, and technical support efforts to design, develop, and administer applications and systems to enhance business processes, document system procedures, and provide after-hours application support when needed. The incumbent will be expected to work under tight timelines and competing priorities. IDEAL CANDIDATE STATEMENT The ideal candidate will have advanced knowledge and hands-on experience with enterprise business application system administration, software support, development and documentation, business process analysis, configuration, programming and project management, preferably in a public utility environment. The ideal candidate will also have the ability manage and coordinate city-wide projects for all application functionality requirements, including system integration and software customizations to meet the needs of the business across different departments and divisions. They will have experience supporting new enhancements and system/data reporting requirements and with making recommendations for implementing new system modules to better support the organization's mission. The ideal candidate will have the ability to communicate clearly, concisely, and tactfully with City staff at all levels, both verbally and in writing. They will have experience mentoring and overseeing the work of other staff. Under general direction, the Principal Applications Developer performs a variety of high-level professional, technical, and analytical duties involving research, evaluation, planning, requirements analysis, design, development, testing, implementation, administration and support of new and existing small and large scale systems and databases in a multi-platform environment that includes mainframe, client server, distributed and web based systems. DISTINGUISHING CHARACTERISTICS This is an expert professional-level classification populated with multiple incumbents. Principal Application Developers provide the highest level of business and technical expertise and knowledge in the performance of their duties. Incumbents are the recognized experts in their fields. The Principal Applications Developer is distinguished from Senior Applications Developer by the increased degree of difficulty of the work assignment, the greater level of business and technical knowledge required to satisfactorily perform the tasks, and the potential consequences of errors. The Principal Applications Developer provides project management and technical leadership, training and informal work direction to lower-lever Applications Developers. The Principal Applications Developer is distinguished from Information Technology Supervisor in that the latter is the first full supervisory level while the former, which may supervise as an incidental assignment, is the highest-evel technical expert. SUPERVISION RECEIVED AND EXERCISED General direction is provided by and Information Technology Supervisor, Information Technology Manager or other higher-level management staff. Responsibilities may include supervision of technical, administrative staff or project teams.TYPICAL DUTIES * Plans and manages major IT-related projects and leads project teams involving complex applications, systems and processes that have City-wide impact . * Consults with city staff on software development principles and techniques in order to design, develop and implement complex software applications to meet specific City business needs. * Monitors and tunes city databases and systems to obtain optimum performance; designs/creates database structures; develops and implements data migration/conversion techniques for system(s) conversions and/or upgrades. * Applies analytical and design techniques in order to develop new software or systems or modify existing ones; evaluates vendor products for applicability to the City's needs, budget constraints, and business objectives. * Prepares requests for proposals, feasibility studies, cost-benefit analyses, users requirements studies, policies, procedures and project plans. * Functions as the City's technical expert in areas such as systems requirements and analysis; application design, development, testing and implementation; and database administration * Provides technical leadership to city wide IT personnel and end users through coaching, training and mentoring. * Performs other or related duties as assigned.Knowledge of: * Advanced principals and concepts of business process and software design; relational and distributed database technology; networks and communications; and project management. * Software development methodologies and life cycles * Project management and planning tools * Current trends in information technology software, business systems, hardware, networks and communications. * Commonly used programming languages, databases and operating systems on multiple hardware platforms. * Commercially available software, and application evaluation techniques * Applications development and structured analysis methods; data modeling theory and methods; disaster planning and recovery techniques; debugging and error detection § Software applications such as finance, human resources, utility billing, geographical information systems, permitting. Skill in: * The use of design and testing tools and methodologies * The use of various desktop tools * A variety of complex programming languages, databases and operating systems on multiple hardware platforms * The appropriate use of relational and distributed database technology * Maintaining good working relationships with a variety of city staff at all levels Ability to: * Communicate effectively orally and in written format in a variety of situations and formats; make group presentations * Analyze and develop logical solutions and alternatives to complex problems * Train and guide others; coordinate and facilitate work with others * Plan and manage multiple tasks, projects, and various other resources simultaneously EXPERIENCE AND EDUCATION Education: Possession of a Bachelor's degree in computer science, information technology, or a related field. AND Experience: Six years progressively responsible professional experience in information technology including a minimum of three years at the advanced journey level. PROOF OF EDUCATION Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment. Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application for further consideration by the next posted cut-off date; * Employment applications must be submitted online; paper applications will not be accepted. * Employment applications will be considered incomplete and will be disqualified: * If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). * If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. * Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. * Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. 2. Supplemental Questionnaire: (Pass/Fail) - In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office as part of the application process; * Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted. * Incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed. * A resume will not substitute for the information required in the supplemental questionnaire. * Possession of the minimum qualifications is not necessarily a guarantee for further advancement in the selection process. 3. Screening Committee: (Pass/Fail) - All applications received will be forwarded to the hiring department for review until the position is filled. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 4. Interview Process: Human Resources will forward applications to the hiring department. Those determined to be the most qualified candidates will be invited to participate in an interview process. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: * Please visit **************************************************** for a comprehensive, step-by-step guide to the application process. * For technical support between 6 AM - 5 PM PT, contact Live Application Support at ************. * Visit the City of Sacramento Human Resources Department website at*********************************************** * Send an email to *******************************; or * Call the Human Resources Department at **************$88k-114k yearly est. 10d agoBusiness Development Assistant / New Staffing Client Sales
YBS United Staffing Solutions
Remote job
Title Business Development Assistant (New Client Staffing Sales) Job Descriptions YBS UNITED Staffing Solutions is seeking an energetic, positive individual for a part/time Business Development Assistant position. Experience is preferred, but will train the right person who demonstrates the ability to achieve established organizational goal. We are a great company with strong values and integrity. Job Responsibilities This position involves contacting client leads to discuss our amazing staffing services and ultimately gain new business for the staffing agency. Will be provided with daily leads of clients who are looking to hire new employments or contractors and may use other tools to find clients leads, including networking and other means to be determined. Business Development Assistant will acquire new business and get signed agreements for jobs the clients need to fill. Requirements · The position is 100% remote, allowing you to work from a home office that must include a quiet workspace, reliable, high speed internet access, a mobile cell phone, a Windows 10 computer, and large monitor. · Must be highly courteous and professional, with a smile that can be heard through the phone. · Must be dependable and will be required to achieve a high-level satisfactory rating with our clients. · Ability to follow up is required. Must be a fast learner and possess strong leadership skills as well as the ability to follow. · Must be a self-starter who comes up with ideas and thinks of ways to improve processes and procedureds. · Must be skilled at typing, Microsoft Excel, Microsoft Word, Email, Texting, Google Sheets, Social Media, and the internet. Qualifications · Sales or Customer Care experience is preferred. · Demonstrated ability to work well with people. · Inbound Closer experience is a plus. Other details This is a contract 1099 position that includes a base pay of $1280 per month for part time work, with a starting bonus of up to $4200 per month. No commute required. Candidate will be allowed to work from home 100% remote. After 90 days of successful performance, will be eligible for additional incentives package. Please apply online.$1.3k monthly 60d+ agoDirector, Kiosk Technical Services
Ecoatm | Gazelle
Remote job
(Who are we? Why should you join us?) At eco ATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 6500+ automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don't have affordable access to the empowerment of the latest mobile technology. At eco ATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet. Our Values and Leadership Behaviors Position Overview As Director, Technical Services you will lead efforts for operations excellence and develop plans for innovations in processes, hardware and software solutions to improve Kiosk network performance . You will establish methods, techniques, and assessment criteria and lead a high performance team of cross-functional resources to plan and deliver complex projects related to kiosk operations, and ensuring success in kiosk network uptime and performance outcomes. You will lead transformation efforts to restructure teams and work organization to improve process excellence and leverage the latest automation and artificial intelligence solutions. Key Responsibilities Direct the activities of multiple integrated departments under the kiosk operations function, including deployment of software/hardware products, third party resourcing, and manufacturing/remanufacturing Define departmental service levels for Kiosk Performance and Kiosk Optimization (manufacturing our kiosks with low costs/logistics, on-time deployment our kiosks, third party resource selection, statement-of-work negotiation, technical oversight/trade-offs, and risk management) Develop and manage KPIs to measure effectiveness and drive outcomes in conjunction with the leadership team Champion critical, creative solutions that improve kiosk productivity when partnering with stakeholders, including but not limited to: leverage 3rd party field/manufacturing resources, and drive cost improvement initiatives partner with Engineering, DevOps, Customer Care to quickly resolve kiosk network issues Lead and resolve field operational and maintenance issues to improve machine availability Define and maintain the standard for technical support case/call escalation procedures, kiosk dispatch trends, and budget control of third-party service visits Identify continuous improvement opportunities for Kiosk Uptime, and manage through multiple projects and timelines to ensure product deficiencies are addressed Build, engage and develop a high performing team; hold team accountable to all performance metrics Define and maintain standard operating procedures (SOP) and associated training programs Knowledge, Skills & Abilities Demonstrated strong leadership skills to manage a diverse group of technical and field services resources and delivering results. Demonstrated strong people management skills. Influence and reconcile multiple stakeholder views to drive business results Demonstrated strong analytical and critical thinking skills to quickly address kiosk issues e.g., electronics, mechanical engineering, camera optics, and resource management Demonstrated strong technical solution skills in software, hardware or both to lead efforts at innovation and incremental improvements, lead proof of concepts development and scaling of solutions to constantly drive machine performance and improve customer experience outcomes Demonstrated strong leadership at Incorporating industry-leading methodologies for machine performance management such as risk stratifications, reliability measurements, predictive analytics, forecasting, and AI-driven solutions to enhance performance and operational efficiency Demonstrated strong problem-solving skills to provide efficient, impactful, and cost effective solutions Advanced proficiency in analytics and visualization (Tableau, Power BI, Python) and understanding of the underlying technical platforms and systems (AWS, Snowflake, Google Cloud). Skilled in communicating effectively verbally and in writing, and presenting to senior leaderships Strong track record of experience and successes at leading network level operations and managing field support functions in a 24x7 operations. Cross functional mindset and ability to manage and influence diverse stakeholder groups with competing priorities Ability to grasp new concepts quickly and adapt accordingly Ability to multi-task in a highly complex, fast-paced environment Education & Experience Bachelor's degree in a technical field such as industrial engineering, mechanical engineering, software engineering or operations management. Master's degree would be preferred. 10+ years of management experience overseeing cross functional, technical teams that provide best practices for troubleshooting incidents 5+ years in data analysis, optimization and computing skills at developing and delivering automation solutions for operations Industry experience in mobile device, manufacturing, or consumer electronics highly preferred Travel 10% Salary: $195,000 - $210,000 + Bonus + Equity Options Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location. Learn more about eco ATM benefits here. This position may also be eligible for short-term and long-term incentives based on individual and company performance. This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. Here at eco ATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer. All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.$107k-149k yearly est. Auto-Apply 24d ago
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