Desktop Support Specialist
Support associate job in Indianapolis, IN
Key Responsibilities:
¡ Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
¡ Diagnose and resolve advanced technical issues escalated from the L1 support team.
¡ Install, configure, and maintain operating systems, software applications, and system updates.
¡ Perform root cause analysis to identify recurring technical problems and develop solutions.
¡ Excellent in troubleshooting break/fix issues of windows and mac computers
¡ Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
¡ Collaborate with IT team members on projects, upgrades, and implementations.
¡ Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
¡ Provide remote support and troubleshooting for users working from home or in the field.
¡ Train and mentor junior support technicians as needed.
¡ Ensure compliance with IT policies, security protocols, and best practices.
¡ Perform routine maintenance and inspections to ensure optimal performance of equipment
¡ Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
¡ Associate's or bachelor's degree in information technology, Computer Science, or related
field, or equivalent work experience.
¡ 2+ years of experience in a desktop support or similar role.
¡ Strong knowledge of Windows and Mac operating systems.
¡ Proficiency with Microsoft Office Suite and other common software applications.
¡ Experience with Active Directory, group policies, and user account management.
¡ Familiarity with remote desktop tools and support software.
¡ Excellent problem-solving and analytical skills.
¡ Strong communication and interpersonal skills.
¡ Ability to work independently and as part of a team.
¡ Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support
Technician (MCDST) are a plus
Help Desk Analyst
Support associate job in Indianapolis, IN
Job Title: Helpdesk Analyst
Work Arrangements: Hybrid
Interview: Webcam only
The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues.
Essential Duties/Responsibilities:
⢠Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
⢠Investigate and resolve duplicate patient records and bad merges in the immunization registry.
⢠Use data tools and matching algorithms to identify and correct data integrity issues.
⢠Escalate complex data issues to technical teams or data stewards as needed.
⢠Document all support interactions in the ticketing system and maintain accurate logs.
⢠Provide guidance to users on best practices for data entry and record management.
⢠Collaborate with IT and data quality teams to improve deduplication processes and system performance.
⢠Collaborate with internal and external teams and assist on improving Data Quality metrics.
⢠Assist in testing system updates and enhancements.
⢠Generate reports on data quality trends and help develop training materials.
Skills:
⢠Associate's or Bachelor's degree in Health Informatics, Information Technology, Public Health, or a related field
⢠Experience in a helpdesk, data quality, or healthcare IT support role
⢠Experience with deduplication tools, data matching, or record linkage techniques
⢠Familiarity with immunization information systems
⢠Strong analytical and problem-solving skills
⢠Excellent communication and customer service abilities
⢠Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite
⢠Knowledge of HL7 messaging and public health data standards
⢠Experience working with state or local public health departments
⢠Understanding of HIPAA and data privacy regulations
Desktop and Mobility Support
Support associate job in Indianapolis, IN
Must Have Technical/Functional Skills
Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support,
Roles & Responsibilities
⢠Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of
Laptop/Desktop/VDI
⢠Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components
like MS Office/VPN/Anti-Virus/Skype etc.
⢠Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
⢠Deployment of device drivers and windows patch updates
⢠Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
⢠Manage the Security compliance health status of end user workstations
⢠Monitor security patching status and remedy deficiencies proactively
⢠Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from
Service Desk team
⢠Adjust configuration options as required to resolve defects identified while performing corrective action on a device
⢠Investigate desktop level incidents and identify root causes to be able to provide solutions.
⢠Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
⢠Support Windows 11 Feature upgrade using modern management techniques - SCCM/Auto Pilot
⢠L2 Workstations operational support
⢠Monitor and report on User experience.
Report on Workstation image deployments and patch compliance metrics
Salary Range: $60,000 $70,000 Year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
SaaS Application Support Specialist @ Lebanon, IN - 24 months with Ext - Onsite
Support associate job in Lebanon, IN
Onsite role
Virtual Interviews
SaaS Application Support Specialist
Duration: 24 Months with EXT
We are seeking a skilled HSE Application Support Specialist to provide technical and functional support for SaaS-based HSE applications within a regulated pharmaceutical environment. The ideal candidate will have strong experience in managing enterprise applications, collaborating with vendors, and ensuring compliance with system qualification standards.
Key Responsibilities:
Provide end-to-end support for HSE SaaS applications in an enterprise environment.
Manage user requests, incidents, and enhancements, coordinating closely with the vendor to implement changes.
Evaluate and understand the technical impact of vendor-proposed updates or modifications.
Configure and qualify SaaS applications in accordance with defined IT & Cyber Security Policy - this is a mandatory requirement.
Ensure compliance with organisational and regulatory standards in all system changes and support activities.
Collaborate with cross-functional teams, including Solution Architects, Cyber Security, IT, Quality, and HSE departments, to deploy a third-party solution.
Support integration and basic configuration involving tools such as PowerApps and SharePoint.
Qualifications & Skills:
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
Proven experience supporting applications in an enterprise environment.
Hands-on experience working with SaaS applications, preferably within the pharma or life sciences domain.
Understanding of CSV (Computer System Validation) principles and regulatory compliance requirements is an added advantage (Good to have)
Experience with PowerApps, SharePoint, and general IT application configuration.
Knowledge of HSE (Health, Safety, and Environment) applications or processes is a strong advantage.
Excellent communication, coordination, and problem-solving skills.
Preferred Experience:
Previous experience supporting or implementing applications in the HSE domain within a pharma or GxP environment.
Familiarity with vendor management and SaaS operations in a regulated setup.
Experience in working with applications such as ServiceNow, Intelex, and Veeva QualityOne is an added advantage
Desktop Technician
Support associate job in Indianapolis, IN
Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
Instructs customers in the operation and maintenance of systems/equipment.
Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Acts as a liaison with customers on administrative and technical matters for assigned projects.
Performs analysis and prepares reports on system problem trends and issues.
Troubleshoot user accounts
Understanding of SCCM, VPN, Azure, O365, Windows 10 & 11
Deployment Technician
Support associate job in Bloomington, IN
Pinnacle Partners is assisting our client in the search for a Deployment Technician to join their team in the Bloomington, IN area. This successful resource will be responsible for supporting a large-scale hardware refresh project.
RESPONSIBILITIES:
Provide deskside, phone, and email support to end users
Assist with PC deployments including unpacking, imaging, and deploying new machines
Support hardware, software, Office 365 and general desktop technologies
Provide excellent customer service to users at all levels
Assist with hardware refresh projects
Support deployments as needed
REQUIREMENTS:
IT Experience in helpdesk or desktop support role
Strong customer service skills
PREFERRED SKILLS:
Experience supporting a hardware refresh or large deployment project
TERMS:
This is a contract opportunity with a wage up to $24/hr based on experience. Benefits will be offered by Pinnacle while on contract.
Application Support Specialist-- SOMDC5692935
Support associate job in Indianapolis, IN
The role will focus on process, system support and administration for key GBS applications and IT solutions. Responsible for providing end user support to key systems such as SAP ECC, Ivalua, Coupa and DocuSign software applications, ensuring data safeguarding and security measures are being adhered to.
Responsible for reducing end user queries from global business users by identifying common issues and implementing solutions that encourage self-service support. Systems Support Specialist IT Professional U.S Global Grade 8 System Support Lead Work with IT and external partners to ensure all system issues are resolved in a timely manner whilst communicating the status effectively with the business Knowledge and experience in Procurement and Supply Chain functions
Has excellent knowledge in key systems and one or more of the following areas: Sourcing, Contract Management, Spend Management, Spend Analytics Excellent IT skills with the ability to manage and interrogate large data sets effectively Excellent problem management technical skills Inter-personal skills with an ability to quickly establish effective working relationships across geographical and cultural borders Resourceful, self-managed, and goal driven with the ability to work effectively in teams Small. Medium size project delivery 3 years industry experience in IT or business area Technical/business degree or equivalent Identify and lead improvement ideas resulting in working efficiencies
Deskside Support Technician
Support associate job in Avon, IN
: -
available
Working schedule: 7.00 AM to 4.00 PM
Regional Support. The Selected Resource will be open to travel for about 2 hrs.
Regional resources are preferred to be located in the following offices: Midwest Region - Avon, IN
24/7 on-call support
The Deskside support member should have strong technical knowledge and hands-on experience in the following technologies:
ITIL & Ticketing System Familiarity
Microsoft Client OS (Win10, 11)
Basic network configuration and troubleshooting (static IP, DHCP, DNS)
Microsoft 365 Support
Print and File share services
Hardware Break-fix/Replacement
Patch Management
Application installation and troubleshooting
Imaging & Device Provisioning
Detailed Job Description
Over 5 years of hands-on experience in desktop support and end-user computing.
Skilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting.
Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps).
Strong experience with endpoint security tools like Defender for Endpoint, CrowdStrike, BitLocker, and secure boot.
Experienced in using tools like SCCM, Intune, Workspace ONE, and ManageEngine for system management and remote support.
End-to-end knowledge of desktop/laptop lifecycle - from build and deployment to maintenance and decommissioning.
Provide support for hardware (PCs, printers, scanners, smartphones) and software issues, including VPN troubleshooting.
Comfortable with remote support tools such as RDP, TeamViewer, AnyDesk, and enterprise solutions.
Capable of documenting solutions and creating user-friendly knowledge base articles.
Work collaboratively with IT teams to maintain a stable and efficient desktop environment.
Experienced in working in a global delivery model with strong communication, analytical, and time management skills.
Proactive, detail-oriented, and passionate about improving end-user experience through reliable IT support.
Primary Job Duties:
General support and troubleshooting for all CSX technology devices
Remote and/or onsite end-user support for all technology-related items
Assist with device install, replacement, and refresh as needed (including desktops, laptops, tablets, mobile devices, scanners, and printers)
Document ServiceNow incidents assigned to the support team
Coordinate and assist with field-focused technology app/tool testing and implementations, which may include end-user training
Mobile Operations Command Center (MOCC) Support
o Assist TFO Team with quarterly maintenance on MOCC
o Provide onsite end-user support when MOCC is deployed
Site surveys
o Regular walkthrough at field locations
o Perform checks of technology devices and connectivity
o Identify unused and/or underutilized devices for possible reclaim
o Documented inventory of technology devices at each location
Device reclamation
o Removal of unused devices from field locations
o Retrieve RMA'd (damaged) devices from end users
o Recover devices from terminated employees
o Document all reclaimed devices before shipping to the warehouse
Desirable (not mandatory): Relevant technical & process certifications:
ITIL V4 Foundations
MD-102: Endpoint Administrator
Microsoft 365 Certified: Fundamentals - MS-900
IT Network Specialist
Support associate job in Indianapolis, IN
About the Company
At ERS Wireless, we pride ourselves on delivering the finest wireless voice, video security, and data solutions in the industry, empowering our customers to enhance efficiency and bolster safety through our expertly designed systems. Serving a diverse clientele, including police officers, firefighters, healthcare professionals, educators, and skilled tradespeople, we provide reliable wireless technologies that facilitate clear communication, whether in everyday situations or emergencies. As a third-generation, family-owned company, ERS Wireless deeply values the importance of family while providing the stability and resources of a large organization.
About the Role
We're looking for a detail-oriented and technically skilled IT professional to join our team as an IT Network Specialist. In this role, you'll ensure our network infrastructure remains secure, reliable, and optimized to support both internal operations and customer-facing systems.
Responsibilities
Manage and maintain network infrastructure, including routers, switches, firewalls, and wireless access points.
Troubleshoot and resolve networking issues to ensure minimal downtime and optimal performance.
Assist with network design, implementation, and upgrades to meet evolving business needs.
Configure, monitor, and maintain network security systems, including firewalls, VPNs, and related security devices.
Ensure network data integrity and security through best practices and compliance with industry standards.
Perform system backups, updates, and patches for network devices on a regular schedule.
Provide support for internal and remote users, including troubleshooting connectivity issues.
Collaborate with internal IT teams to integrate new technologies into existing systems.
Maintain accurate network documentation, including diagrams, IP address assignments, and configuration records.
Qualifications
Proven experience in network administration or IT support with a focus on networking.
Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, etc.) and troubleshooting tools.
Hands-on experience with routers, switches, firewalls, and VPN technologies.
Familiarity with network monitoring and management tools.
Understanding of network security best practices and policies.
Excellent problem-solving skills and clear communication abilities.
Ability to work independently and collaboratively.
Preferred Skills
Networking certifications such as JNCIA, CCNA, CompTIA Network+, or equivalent.
Experience with Juniper Networks products.
Pay range and compensation package
Competitive compensation and comprehensive benefits package.
Equal Opportunity Statement
ERS Wireless is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or protected status.
If you are passionate about networking, technology, and making a real impact, apply today to join the ERS Wireless team!
Mac IT Support/Technician
Support associate job in Indianapolis, IN
Provide day-to-day technical support for Mac laptops and desktops.
Assist users with login issues, software errors, and basic troubleshooting.
Install and update mac OS and standard software applications.
Set up and configure new Mac devices for employees.
Support basic network connectivity (Wi-Fi, VPN) and printing issues.
Log and track user requests using IT ticketing tools.
Perform regular checks to ensure Mac devices are compliant with company policies.
Help manage user accounts and access permissions.
Maintain records of assigned devices and accessories.
Follow guidance from senior technicians and escalate issues as needed.
Software Support Analyst
Support associate job in Indianapolis, IN
The Support Analyst I is a role within our Software Support division. The ideal candidate for this position will have strong technical skills and a passion for troubleshooting. This is a customer facing position, so this individual must have strong communication and customer service skills. Our team remotely supports production environments all around the globe to resolve issues and minimize the impact to production. The software support team troubleshoots both software and hardware issues. As an Application Support Analyst I you will find yourself troubleshooting in-house applications, 3rd party applications, data mining, report building, writing and working with complex queries, database management, indexing, and potentially promoting a software fix. Are you afraid of falling into the rut of doing the same thing day in day out? No problem is the same and no day is the same. You will be able to take pride in your work and be personally responsible for keep our customers multi-million dollar operations running smoothly.
Shift: 2nd Shift (1:00pmEST-10:pm EST)
Eastern/Central time zones: 12:00 PM - 9:00 PM EST, Tuesday-Saturday or Sunday-Thursday
Job Functions:
With guidance perform QA functions for any issue resolution from support calls.
With guidance track and thoroughly document all customer issues in our ticketing system.
As issues are reported from customers diagnose if the issue is a change or a bug then communicate issues to the analyst, development staff, or sales consultant appropriately.
Understanding of the software development lifecycle (SDLC) as you will be interacting with various developers, analysts and project managers.
Facilitate positive proactive working relationships with customers and internal resources.
Performs visits to customer sites to perform any preventative maintenance that can increase the stability and control of the Exacta software (Proprietary Software)
Participation in an on call and/or escalation rotation.
Handles escalations or consultations from application support specialist.
Develop Reports using Crystal Management and SQL Server Reporting Services (SSRS).
Create datasets to analyze and recreate issues reported by customers.
Ability to look through database log files to troubleshoot software issues.
Implement and improve remote monitoring tools for our customer's systems.
Demonstrate superior customer service (as measured by our customers: surveys and satisfaction from support renewals).
Ability to work with specialist and provide feedback and/or guidance to resolve an issue.
Ensure escalated issues are recorded in knowledgebase.
Travel Requirements:
15% overnight travel (Travel expenses paid by Bastian Solutions)
Preferred Skills and Required Qualifications :
Bachelor's degree required, degree in Computer Science or Information Systems preferred.
Strong computer skills including: Microsoft Office, Microsoft Project, and various Databases (SQL Server and Oracle). Classroom experience with Databases OK
Minimum one year of experience troubleshooting Exacta as a Specialist II.
Excellent customer service skills. Remain positive and calm under pressure.
Excellent troubleshooting abilities and analytical skills.
Ability to write and understand SQL Queries.
Superior oral and written communication skills.
Must be eligible to work in the USA long term without sponsorship.
To learn more about us, click the following link
- *******************************************
About Bastian Solutions:
Bastian Solutions, a Toyota Automated Logistics company, is an independent material handling and robotics system integrator providing automated solutions for distribution, manufacturing, and order fulfillment centers around the world. Our team specializes in consulting, system design, project management, maintenance, and installation, while sourcing the best equipment and automation technology. We take great pride in providing exceptional service and flexibility to our customers.
In addition to exciting work at a growing company, we offer the following benefits:
Health, Dental, and Vision Insurance
401(k) Retirement Plan with a company match
Vacation/Holiday Pay
Tuition Reimbursement
Volunteer Work
Professional Associations, Conferences and Subscriptions
Company Meetings & Events
Bastian Solutions does not work outside recruiting agencies. No solicitation phone calls please.
Gallery Housekeeping Support Associate
Support associate job in Indianapolis, IN
RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.
The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.
At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
RH is seeking a Housekeeping Support Associate to join our team in providing world-class service to guests while taking great care of our equipment and facilities.
YOUR RESPONSIBILITIES
Live Our Vision, Values and Beliefs every day
Build and maintain partnerships within the Gallery team
Assist in the maintenance of the Gallery at all levels:
Vacuuming floors, tidying up rooms, gathering trash and restocking pantries
Polishing furniture, deep cleaning rugs, floors, windows and walls
Light exterior maintenance and landscaping
Deep cleaning and refreshing of restrooms
OUR REQUIREMENTS
Strong interpersonal skills
Mental flexibility
Strong organizational and time management skills
Ability to recognize and respond to multiple priorities
Commitment to Quality, detail focused on all levels
Delivery of first-class service to our employees and our clients
PHYSICAL REQUIREMENTS
Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques
Ability to maneuver effectively around gallery floor, stock room and office
Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing
Auto-ApplyOperations Support Associate
Support associate job in Carmel, IN
Benefits:
Bonus based on performance
Flexible schedule
Free uniforms
Opportunity for advancement
Training & development
We are seeking a reliable and proactive individual to join our team and provide essential support across various operational areas.
This dynamic role is ideal for a "jack-of-all-trades" who thrives in a fast-paced environment and enjoys a diverse range of tasks.
You will be instrumental in ensuring smooth daily operations, from general duties and local deliveries to assisting with special projects.
Candidate will ideally have access to truck/van for material deliveries.
Candidate must be able to lift 50+ lbs. Compensation: $17.00 - $25.00 per hour
TruBlue Home Service Ally ď¸ provides a unique and affordable approach to helping busy adults and seniors live a worry-free life by offering trustworthy handyman, home maintenance and senior modification services. Helping you maintain your home both inside and out, TruBlue's services include: handyman projects and to-do list chores, preventative home maintenance programs, seasonal work, and senior modification services, all handled by a professional and insured Tru-Pro ď¸ Technician.
Thank you for considering a position with TruBlue.
All locations are independently owned and operated. Service offerings, certifications, and licenses vary by location.
T.B. Franchising Systems, Inc. is not affiliated, connected or associated with TruPros International, Inc. or any of its services.
All inquiries specific to employment at this location should be made directly to the franchise location, and not to TruBlue Home Service Ally Corporate office.
Auto-ApplyAV Production Support Technician
Support associate job in Indianapolis, IN
How You'll Contribute: We are seeking a skilled and reliable AV Production Support Technician to provide technical support for internal corporate events, including town halls, executive meetings, webinars, and hybrid events. The ideal candidate will have hands-on experience with AV systems, live event production, and troubleshooting in a fast-paced corporate environment.
This position provides technical and operational support of audio-visual equipment and systems located within the following types of environments: Business/corporate offices, single and divisible conference rooms, training rooms, collaboration rooms, and open areas (digital signage). This position will also serve as the on-site liaison between the client, Diversified, and the other members of the on-site team. Diversified provides financial support and paid time for continued education leading to industry certifications and employee career development.
The Support Services Technician will be required to be on site Monday-Friday for eight (8) hours per day. Typical daily schedule will be 8am - 5pm. These hours may be adjusted based on meeting and event needs, including earlier starts, later end times, and overtime will be required.
What You'll Do:
Set up, operate, and break down AV equipment for live and hybrid events.
Provide technical support for video conferencing platforms (e.g., Zoom, Microsoft Teams, Webex).
Operate cameras, switchers, microphones, projectors, and audio mixers.
Collaborate with internal stakeholders and external vendors to ensure seamless event execution.
Troubleshoot AV issues in real-time during events.
Maintain and inventory AV equipment.
Support pre-event testing and rehearsals.
Exercising advanced technical skill level abilities to perform routine maintenance of advanced AV/technology related systems - including preventive maintenance, troubleshooting and break/fix repair of faulty systems and equipment.
Act as the liaison between the on-site team and Diversified Service management.
Oversight for planning and implementation of process improvement principles required to maintain AV technologies in critical areas such as training rooms, video walls, meeting rooms, conference rooms, and AV spaces.
Support executive level meetings with tasks such as meeting start up, monitoring, and active troubleshooting.
Oversee repair and service of all AV equipment while planning and implementing improvements in AV equipment. Act as the technical escalation point for all AV equipment and related issues.
Work with the client team in the scheduling of meetings, and preparation of meeting room accommodations for end-users.
Daily/weekly room sweep scheduling and execution, with reporting to the client to ensure equipment and customized space functionality is optimized and ready for use.
Biannual preventative maintenance of rooms at the designated client site.
Identify defective or failed equipment and take ownership to resolution. Provide support for troubleshooting and maintenance of AV/multi-media systems. Provide problem identification, diagnosis and resolution of problems pertaining to medium to high complexity AV/multi-media systems.
Interface with equipment manufacturers, developers, engineers, and project managers on the client's behalf to provide resolutions for highly complex systems.
Conduct safe and correct diagnosis of faults - including removal, repair, tests, implementation, and operation of all aspects of audio visual, video conference, display and presentation technologies. Manage the daily activities of configuration and operation of AV/multi-media systems.
Participate in and drive continuous improvement activities across AV technologies and collaborate with client to improve/evolve technology solutions.
Provide assistance to users in accessing, using, and diagnosing AV/multi-media systems.
Track, update, and report on AV ticket issues and support requests - showing progress as reported issues transfer from initial reporting date/time through final resolution date/time. Provide regular reporting of current and historical analytical data to meet measured client metrics.
Interface with client executive and "C" level personnel in a highly professional manner.
Ensure compliance with client HR and Labor regulations, benefits, PTO, safety rules, etc.
Collaborate with local Service management concerning actions, including but not limited to end-user provided training.
Communicate effectively with clients to ensure that all technical issues are resolved promptly and satisfactorily.
Participate, as needed, in Client escalations/analysis requests.
Follow all safety procedures and always adhere to the customer's security and confidentiality policies.
Communicate effectively with the client and Diversified remote team to inform the ticket resolution progress.
Required to attend client team AV meetings regularly, and collaborate effectively with their internal AV engineering team
Ability to find creative in the moment solutions to break fix problems, so meetings can continue to operate while searching for a long term solution
What You'll Bring:
Education & Certifications:
HS Diploma/ GED
Required Skills/Qualifications:
5+ years of experience in AV production and enterprise level AV support
CTS certification from AVIXA and/or manufacturer certifications (QSC, Cisco, Clear One, Crestron, Extron, etc.)
Proficiency with AV hardware (e.g., PTZ cameras, audio mixers, video switchers).
Experience with video conferencing platforms and streaming tools.
Familiarity with corporate environments and executive-level support.
Excellent communication and customer service skills.
Experience with hybrid event platforms and webinar production.
Knowledge of AV over IP systems and digital signage.
Competencies in AutoCAD / Visio adequate to read drawings for rack layout & cabling
Experience conducting site surveys; constructing racks; pulling cable; installing projectors & sub-mounts; crimping / punch-down connections
Competencies in Video Conferencing products (Cisco preference)
Competencies in QSC control systems (trouble shooting, basic communication concepts and protocols)
Competencies in Crestron and Extron control systems (trouble shooting, basic communication concepts and protocols)
Basic wiring skills
Experience testing and troubleshooting complex AV systems, as well as strong knowledge of proper equipment rack wiring standards and event best practices
Experience with major industry manufacturers including QSC, Crestron, Extron, Cisco, Microsoft, Biamp, Shure, and/or Poly
Experience with Advanced AV Signal Flow Diagramming and Advanced Troubleshooting
Knowledge of signal flow for: audio, video, control systems, lighting, networking, access control, phone systems, and camera systems
General proficiency with computers and specialized software applications specific to the AV industry (i.e. Crestron; the use of programs such as MS Excel, Outlook, Project, Word)
Must present well as client facing and working with high level executives within high pressure meeting situations
Proactive personality when it comes to finding issues, staying busy, and supporting the onsite clients
If taking public transit, you will still be responsible for arriving at work at your designated start time. Ensure you have reliable backup transportation if necessary.
Must be able to stand, kneel and/or crouch for long periods of time
Must be able to work in high places, as well as small, cramped places
Must be able to work in hot humid places, as well as cold places
Must be able to properly use hand/power tools, ladders, and subsequent safety equipment
Must be able to lift/maneuver up to 75 lbs, use hand tools, ladder, and have the physical ability to frequently: bend, kneel, stand, and walk for extended periods of time
Must pass a background screen and drug test.
Support Associate - Weather Response Shelter
Support associate job in Indianapolis, IN
WE SERVE ALL. WE HIRE ALL. WE ACCEPT ALL.
Aspire Indiana Health is a nonprofit provider of comprehensive âwhole healthâ services including primary medical care, behavioral health, recovery services and programs addressing the social drivers of health such as housing and employment. Aspire has health centers in four Central Indiana counties serving Hoosiers of all ages and walks of life.
Position Summary
This position will be responsible for providing excellent customer service to Social Impact clients/residents at the shelter, and other programming partners by providing a variety of administrative duties to support the Weather Response Shelter. This position will work collaboratively with the Manager of the Weather Response Shelter, case managers, volunteers and other shelter staff to help ensure that the program operates efficiently.
This grant-funded position requires flexibility, as it extends
beyond the standard 8:00 am - 5:00 pm, Monday - Friday, 40-hour work week.
Key duties include, but are not limited to:
Maintaining accurate and confidential client records and data
Responding promptly to client and staff requests via telephone and/or email
Managing inventory of shelter supplies and donations
Assisting with meal preparation and distribution following food safety protocols
Conducting intake interviews, orient new residents to the facility and assign living space
Education and Experience
High School Diploma or equivalent required
One (1) year of customer service experience required
Strong customer service and interpersonal communication skills and the ability to communicate effectively required
Other Requirements
Deep personal commitment to the Mission, Vision, and Values of Aspire Indiana Health
Strong ability to maintain strict confidentiality and handle highly confidential information with professionalism
Must be willing to work hours outside the normal 8:00 am - 5:00 pm, Monday - Friday, 40 hour work week
Must be able to respond appropriately and effectively in crisis situations by using good judgement and following Aspire protocols
Must be detail oriented, have excellent organizational skills and be flexible
Ability to work well under pressure in a fast-paced, time sensitive environment with shifting priorities and multiple deadlines
Must possess/maintain a valid driver's license, current automobile insurance and a driving record that meets the guidelines and requirements of the organization
Must have reliable transportation to attend trainings and/or meetings
Benefits
Aspire prioritizes a work culture that takes care of employees not only at work but in their personal lives as well. The following are offered to *eligible employees:
Group Medical (PPO and HSA Plans)
Affordable visits, labs, and prescriptions through Aspire Indiana Health clinics
Health Savings Account
Group Dental and Vision Plans
Prescription coverage, including low copays on all covered medications through select pharmacy locations
Employee Wellness Program
Group Life, AD&D Insurance
Long Term Disability
Short Term Disability
Paid-Time Off (PTO)
Paid Holidays
Paid Bereavement
Retirement Plan with generous employer match - Up to 6% match
Employee Referral Bonus Program
Your Money Line Financial Wellness Program
*Eligibility dependent on full time or part time status. Not all benefits are offered to part time or temporary employees.
Learn more about us at Aspireindiana.org, and see our Core Values, benefits and current job listings on our Careers page. Or check out our Facebook, LinkedIn, Twitter and YouTube pages.
Drug screen, TB test and extensive background checks (including Criminal History, Sex Offender Registry Search, State Central Registry Check, Education Verification, and Professional References) are required of all Aspire employees.
All individuals who join Aspire are strongly encouraged to have a flu shot and be vaccinated against COVID19 prior to joining Aspire to further protect our staff and the patients we serve. We also adhere to CDC protocols including wearing masks, social distancing, and sanitizing.
Aspire Indiana Health is an Equal Opportunity Employer
Not ready to apply? Connect with us for general consideration.
Auto-ApplyService Support Specialist
Support associate job in Indianapolis, IN
Our client, a world leader in diagnostics and life sciences, is looking for a "Service Support Specialistâ based out of Indianapolis, IN.
Job Duration: Long Term Contract (Possibility Of Further Extension)
Pay Rate: $28/hr on W2
During training 8 AM - 5 PM, shift timings 12 PM-9 PM, some Weekends and Holidays
Company Benefits: Medical, Dental, Vision, Paid Sick leave, 401K
Responsible for supporting customers throughout the service customer journey. As part of the Support Network Operations team, this position supports the organization through many tasks. Responsible for back office functions about field support and case management. This includes resolving issues in our operating systems and researching problems that are encountered by our field representatives. This group will develop, maintain, and assemble information and documentation that supports business operations and standard operating procedures for one or more business units. Act as a primary point of contact for service representatives, answering inquiries and analyzing, researching & troubleshooting a wide range of issues varying in complexity related to resource dispatching, case creation, spare parts availability distribution, etc. Provide phone support to field representatives.
Qualifications:
Associates degree and 1 year customer service experience
Ability to handle multiple functions at one time
Intermediate computer skills including the ability to do some advanced functions within various software packages.
SAP experience/Salesforce experience is preferred
Advanced skills in data entry, Google Apps and Drives, MS Office, organization, oral and written communication is preferred
If interested, please send us your updated resume at
hr@dawarconsulting.com/***************************
Easy ApplyTemporary Support Associate
Support associate job in Edinburgh, IN
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.
Sample of tasks required of role:
CASH WRAP:
Greeting the customer with a smile and with eye contact and offering your name
Interact genuinely and naturally with the customer
Read cues and determine customers' needs
Conduct email/name capture, where permitted by law
Maintain accuracy when operating POS
Maintain cash wrap organization and cleanliness
Suggest multiple addâons and sell gift cards
Maintain cash and POS media accurately and in compliance with Coach policy
Create lasting impression by genuinely thanking customer and provide reason to return
Represent Coach brand appropriately
STOCKROOM / WAREHOUSE:
Receive shipment and transfers
Notify Store Management when new product arrives
Scan cartons/transfers, verifying store information is correct
Communicate all discrepancies to Store Management
Process shipment/transfers according to Coach standards and timeframes
Organize and clean stock room daily; to include offsite / remote warehouse as applicable
Shift/organize product in the stockroom; react to sell through and make room for new product
Manage stock levels/product ownership in back-of-house and sales floor
Prepare and conduct regular cycle counts, as directed
Participate in store physical inventory counts, as scheduled
Maintain Company Loss Prevention standards
SALES FLOOR:
Regularly analyze sales floor to assess replenishment needs
Replenish sales floor/assigned zone
React to sell through and execute visual merchandising needs.
Support sales floor activities, as directed
Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
Respond to customer requests confidently; partner with sales team or Store Management, when needed
Upkeep housekeeping standards
Competencies required:
Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.
Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high tension situations comfortably.
Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.
Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.
Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn't have to finish things before moving on. Can comfortably handle risk and uncertainty.
Additional Requirements
Experience: 1- 3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at **************
Our Competencies for All Employees
* Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
* Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
* Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
* Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
* Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
* Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
* Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
* Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
* Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
* Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at ************** or ******************************
Visit Coach at **************
Work Setup
BASE PAY RANGE $15.00 TO $18.00 Hourly
General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company's 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits
General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.
Req ID: 122898
Benefit Services Support Specialist
Support associate job in Indianapolis, IN
The Benefit Support Specialist is responsible for educating long term care facilities about the Provider Partners product and manage engagement in supplemental benefits. This role will be key in assisting members with supplemental benefit utilization. Must be willing to travel to areas such as Greenfield, Muncie, Greensburg and others. Key Responsibilities:
Work under the direction of the Associate Executive Director to meet customer service expectations through our Partners.
Contribute to the development of a viable service territory
Serve as a subject matter expert of the Provider Partners supplemental benefits
Serve as a liaison for Provider Partners in a designated territory via (group) or individual education opportunities in relation to supplemental benefits
Educate eligible consumers about specific supplemental benefits
Participate in planning and implementation of outreach strategies and programs in conjunction with Provider Partners sales team
Travel throughout assigned territory to assist members with supplemental benefit utilization
Assisting with member satisfaction
Facilitating supplemental benefit usage
Execute basic administrative duties as defined by the Associate Executive Director
Maintain a working knowledge of plan benefit, program changes and industry insights
Ensure compliance and quality of benefit usage components, adhering to all Provider Partners policies and procedures
Qualifications:
Strong self confidence, interpersonal and communication skills.
2+ years customer service experience or equivalent work experience
Experience creating, facilitating and presenting to a variety of stakeholders in-person, conference calls, WebEx, etc.
Ability to work some occasional evenings/weekends
Reliable, insured transportation and a valid driver's license
Computer skills: Windows-based applications
Ability to work as a telecommuter
Ability to travel throughout the designated local territory
Ability to communicate complex healthcare information to potential clients
Ability to develop and manage relationships to reach business goals
Ability to be compassionate while communicating
Function independently and responsibly with minimal need for supervision
Rehabilitation Clinical Support Associate - Riley Rehab Outpatient Burn Clinic - Full Time Days
Support associate job in Indianapolis, IN
Full Time Days - Monday thru Friday 7:30am-4pm
This position oversees patient flow from point of entry to destination and ensures timely, accurate and professional services. This position is responsible for timely and accurate resolution of patient's accounts. Responsibilities may include but are not limited to obtaining specific information to generate accurate financial and demographic records, insurance verification, prior authorization, and coordination of benefits. Communicates with payers and patients to achieve accurate financial information. Responsible for accurate Registration of patients, Scheduling recurring appointments, answers incoming calls and directs patient and visitors appropriately. Participates in operational aspects of the department and maintains performance improvement activities as required. Participates in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs. Orders, distributes and maintains designated and appropriate inventory of department related supplies. The position adheres to departmental productivity, quality and service standards in support of operational goals.
Key Responsibilities:
Registration of patients
Scheduling patients
Answering incoming calls
Making outgoing calls for scheduling or answering patient questions
Medical Office experience is preferred
High School Diploma/GED is required.
0-3 years Customer Service/Medical experience desired.
Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS)
Auto-ApplyPart Time Auction Support Specialist (Manheim)
Support associate job in Carmel, IN
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Virtual Block Specialist I Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $14.71 - $22.12/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
This position is NOT remote- it is conducted on-site, in office
This position ensures accurate, efficient recording of vehicle and customer information/ during the sale and provides administrative support to the auctioneer on sale days from a local Cox Automotive Manheim location virtually. The Auction Support Specialist verifies sold vehicle information for accuracy prior to completion of transaction and obtains customer signatures as appropriate. This position may perform other duties remotely as identified for efficiencies.
Part time position: Approximately 12-16 hours per week (Tuesday, Wednesday, Thursday schedule)
Sign on Bonus:
$1,000 Sign on Bonus after 90 days of employment
Key Responsibilities:
* Utilize the AS400 system to record lane and Simulcast bid amounts, enter customer data, process all sold units, and verify/enter lights.
* Work with auctioneer virtually to verify system information accurately represents vehicle.
* Verify vehicle run order to ensure appropriate vehicle is being keyed and sold.
* Operate monitor virtually, work with auctioneer to review Simulcast bids.
* Provide arbitration and other vehicle announcements to support auctioneer.
* Call and E-mail on late titles.
* Utilize salesforce for title absent support.
* Other duties as assigned.
Minimum Qualifications:
* High School Diploma/GED
* Generally, less than 2 years of experience
* Effective communication skills required.
* Must possess good problem-solving and organizational skills.
* Ability to remain focused and composed during fast-paced sale-day activities.
* Regularly required to stand, walk, reach, talk and hear.
* Ability to lift 1-10 pounds.
* Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.
Preferred Qualifications:
* Ability to read, write and speak in Spanish.
Work Environment
* Occasional exposure to fumes, odors and weather conditions.
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
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