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  • Data Support Analyst I

    Emoney Advisor 3.9company rating

    Support associate job in Stamford, CT

    Job Summary The primary focus of the Data Support Analyst I representative is to provide proactive customer service to both our clients and internal teams. This position will troubleshoot, diagnose, and resolve problems with our aggregation systems. Job Responsibilities Provide Tier 2 level support via chat, email, and phone Interface with end user clients to help troubleshoot and resolve technical issues, procedural issues, and ensure data transfer efficiencies Interface with internal support teams on escalated issues - both customer and operations based Adhere to team and individual key performance indicators (KPIs) Stay up to date on system releases, new features, and bugs Make outbound calls help expedite resolution Provides a second level of support for account aggregation Perform other duties as assigned Requirements Bachelor's degree or equivalent work experience required; college degree preferred 2 years customer service experience preferred Team Player with the ability to work independently as needed Ability to work overtime, including evenings and weekends as needed Skills Exceptional communication skills (both written and verbal) Strong analytical and diagnostic skills Working knowledge of different aggregation methods(Screen Scraping,API's, and File Based) Understand the different types of financial accounts that can be aggregated Ability to read and interpretdifferent HTTPresponses (JSON, XML, HTML and others) Strong technical troubleshootingand critical thinking Ability to adapt in a fast-paced environment while multitasking Dependable, accountable, self-motivated, and drive to excel Detailed oriented Working knowledge of MS Office suite Strong organization skills and excellent time management skills The salary range for this position is $50,000 - $59,000; commensurate salary to be determined based on skills, professional background and expertise. This position is also eligible, pursuant to applicable eMoney policies, for the annual bonus program, retirement contributions, health insurance, sick leave, parental leave and paid time off. At eMoney Advisor, our mission is to help people talk about money. Founded in 2000, it's the only wealth management system that offers transparency, security, mobile access, and superior organization. Our award-winning, web-based services and resources are designed to amplify advisors' value to their clients. Today, we serve more than 109,000 financial professionals and support over 6 million end clients. At eMoney, we create and nurture a culture that values diversity and inclusion, which enables our employees to thrive and do their best work. Different ideas, perspectives, and backgrounds inspire a stronger and more creative work environment that delivers better results. eMoney is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
    $50k-59k yearly 3d ago
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  • Service Desk Technician

    Teksystems 4.4company rating

    Support associate job in New Haven, CT

    This is a 6 month contract onsite 5 days a week in New Haven, CT. This is a junior level service desk role requiring 6 months-2 years of technical phone support experience. Resumes will not be considered if there is no prior phone support/help desk experience in a technical environment. $20-22/hr. The client is seeking a well rounded helpdesk specialist. 80-100% phone support. Teams supports 10,000-20,000 end users mostly admin but some students and faculty. When hiring personnel, the client likes the most "wide range" experience possible. XP, MAC, Vista, some Linux. Team troubleshoots the University's STAR (HR) site, EMS. procurement tools, business applications, and some oracle tools. Some network troubleshooting and backup restoring as well, mail email is outlook. Tier 1 and 2 troubleshooting. Must haves are a Bachelor's degree, Exp in XP and at least a knowledge of MAC or Linux. Must have an A+, Network+, Microsoft, Dell, or Apple cert. Must be QUALITY, good customer presence, great documentation, and work well with others. They use HP service desk but any prior experience with ticketing system will do. Looking at 1 year plus contract but with the option to be taken on perm after 6 months. *Essential duties of position* Identify and analyze hardware, software and network-related problems. Troubleshoot and resolve problems whenever possible. Collaborate with other ITS departments as needed; maintain ownership of the ticket issue to ensure prompt and through resolution. Troubleshoot complex issues, via remote access tools, relating to installation, configuration and functional /technical support of software and university systems. Proactively provide preventative maintenance; keep abreast of current installed operating systems, application software, and computing standards to ensure all versions are up-to-date as recommended by ITS and external application vendors. Install and coordinate repair of a wide variety of computing devices and peripherals on the desktop and attached to the Campus network. Develop and maintain Knowledge Base content based on Subject Matter Expert (SME) role. Support clients in the use of their desktop equipment by instructions and informational interactions. Provide Tier I and Tier II support for University applications, including web browsers, email, Oracle financials, HR and Procurement Web applications (including ePortal, SciQuest, Expense Management System (EMS), and Accuship). Work with other ITS or external computing support organizations to perform root cause analysis and develop permanent solutions to prevent recurring issues. Develop and document technical procedures, including testing of hardware and software products. Create and maintain Knowledge Base content, based on assigned Subject Matter Expert (SME) role. Support clients and colleagues through informal training and instruction. Assure compliance with University security policies and procedures. Troubleshoot client home support needs as related to conducting University business. Provide coverage for ITS Client Accounts, if needed. Document work in departmental work order tracking database on a daily basis *Skills* MAC, XP, Helpdesk *Additional Skills & Qualifications* must be presentable, customer focused, and get along well with others *Experience Level* Entry Level *Job Type & Location*This is a Contract position based out of NEW HAVEN, CT. *Pay and Benefits*The pay range for this position is $22.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a hybrid position in NEW HAVEN,CT. *Application Deadline*This position is anticipated to close on Jan 18, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $22-26 hourly 7d ago
  • Technical Specialist, Liability (Construction)

    Travelers Insurance Company 4.4company rating

    Support associate job in Melville, NY

    **Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Claim **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $85,600.00 - $141,200.00 **Target Openings** 2 **What Is the Opportunity?** This role is eligible for a sign on bonus up to $20,000. Be the Hero in Someone's Story When life throws curveballs - storms, accidents, unexpected challenges - YOU become the beacon of hope that guides our customers back to stability. At Travelers, our Claims Organization isn't just a department; it's the beating heart of our promise to be there when our customers need us most. As a Technical Specialist, you are responsible for handling complex, high-exposure claims. In this technical role, you will leverage your background in claims management, investigative techniques, coverage evaluation, and settlement negotiation to ensure timely, fair, and cost-effective resolution of claims. You will serve as a technical resource to customers and team members. **What Will You Do?** + Independently manage a caseload of Construction Liability claims. + Conduct thorough investigations, including policy review, liability, damages, and comply with applicable laws/regulations. + Analyze and interpret insurance contracts, endorsements, and exclusions to determine applicability. + Maintain detailed and accurate claim documentation and comply with internal protocols and regulatory requirements. + Coordinate with internal teams, legal counsel, etc. + Provide guidance and mentorship to Claim Reps and Claim Rep Trainees sharing knowledge and best practices to foster their development. **What Will Our Ideal Candidate Have?** + Bachelor's Degree. + Five years of experience in insurance claims, preferably Construction Liability. + Experience with claims management and software systems. + Strong understanding of insurance principles, terminology with the ability to understand and articulate policies. + Strong analytical and problem-solving skills. + Proven ability to handle complex claims and negotiate settlements. + Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants.\ **What is a Must Have?** + High School Diploma or GED. + 2 years of liability claim handling experience and/or comparable litigation claim experience. + In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, License(s) are required to be obtained within three months of starting the job. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .
    $85.6k-141.2k yearly 60d+ ago
  • Customer Support Associate

    Kliger Weiss Infosystems

    Support associate job in Greenvale, NY

    We are looking for someone to join our team who is passionate about helping people use technology! KWI is developing innovative technology solutions to help retailers transform their business. If you are a service-oriented person who also knows how to work with mobile applications, we want to talk to you! The Customer Support Associate is taking calls from our retail clients and offering mobile application support for our mobile POS solution. The Customer Support Associate manages those support calls, and then works to troubleshoot, triage issues, and escalate issues to Senior Analysts and Team Management when necessary. The goal is for us to offer white glove service to our customers and ensure they are viewing our technology as an enabler to their success. Especially with the onset of COVID-19, retailers need technology now more than ever before. They are being asked to do things they have never done before (think curbside pickup) and we are in a great position to support them. Come join our team and help us transform the retail landscape! JOB FUNCTIONS: Primary responsibility is to be logged into our phone system to take client support calls and bring issues to resolution Secondary responsibility is to work on Help Desk Ticket queues and bring issues and tickets to resolution Escalate Priority 1 Tickets to Senior Analysts Provide the very highest level of service to KWI's Clients Solicit and expound upon all available information from the customer regarding details of system issues (hardware/software/network) & make every possible attempt to resolve Identify and escalate open issues that represent risk Troubleshoot, diagnose, and resolve mobile POS technical issues reported Ensure calls are clearly documented and properly tracked Provide restorative and/or maintenance actions where possible to resolve customer issues and follow up for any unresolved problems Identify trends of incoming calls and report to Senior Analysts Manage priority amongst multiple simultaneous requests Follow all PCI compliance guidelines to ensure client/company security Ensure customers are kept well informed of the status of their requests Make recommendations on standards and procedures for support operations Other duties as assigned QUALIFICATION REQUIREMENTS: Skills, Knowledge, Abilities: Excellent communication skills, written, and verbal Must be capable of working under high pressure environment to get the job done quickly and effectively with customer satisfaction being the ultimate measure of success Self starter in an entrepreneurial environment Knowledge of common concepts pertaining to technical support Familiarity with the retail environment (POS, MPOS, and associated components) Ability to handle multiple tasks and remain flexible Working knowledge of POS & MPOS systems, and SQL. Must be capable of constructing basic SQL and system logs queries to aid the troubleshooting process Familiarity with Apple and/or other mobile applications a plus Ability to work multiple schedules, including weekends and holidays Training/Education: College/ Technical school preferred POS & MPOS systems and/or proprietary software experience strongly desired Proficiency in information technology either through education or work experience Experience: 1+ year experience in Support Services call center support Experience coordinating/implementing new POS & MPOS systems and upgrades a plus Experience in remote support scenarios ABOUT US: We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. We combine Point of Sale, Merchandising, e-Commerce, CRM, and Loss Prevention into one cloud-based platform. We are a values and mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence. When it comes to our people, we strive to create an environment where our teams can live and work well. KWI's culture is rooted in our core values - commitment, respect & dignity, accountability, reliability, passion, and caring . While we do find time to have fun, we also work hard. We encourage our people to take risks, to challenge the status quo, to improve processes, and to be better every day. We have a team of passionate and dedicated employees who are committed to making themselves and our clients better. KWI is a privately-held, debt-free, and 100% management owned company that continues to grow! At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create and support an environment where no individual is advantaged or disadvantaged because of their background. We offer equal employment opportunity regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws on the places in which we operate. We expect our business partners, suppliers, clients, and all of our team members to uphold these commitments.
    $32k-50k yearly est. Auto-Apply 60d+ ago
  • MEP Technical Support Associate , HVAC, Plumbing, Electrical

    Budderfly

    Support associate job in Shelton, CT

    Saving the World! Help Wanted… Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. Budderfly installs, monitors, and manages a combination of patented technologies, equipment upgrades, and proprietary energy software to help deliver complete energy saving solutions for our customers. Celebrating 5 years on Inc. 5000 America's Fastest-Growing Private Companies list. Recognized in Time Magazine's Best Inventions of 2025. We are an energetic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience. We are growing quickly and looking to add talented people who are passionate about making the world a better place! We have an opportunity for a motivated individual to fill the role of MEP Technical Support Associate, Field Operations. In this position, the successful candidate will be highly technical and responsible for diagnosing and troubleshooting Budderfly's MEP technology, systems, and equipment with contractors and customers. The successful candidate will also be highly customer-focused with an ability to multitask at all times. Why this Role is Important: This role supports the company's dedication to combining monitoring, maintenance, and upgrades such as LED lighting, comprehensive HVAC/R solution, Budderfly IoT devices, temperature & refrigeration controls, and water conservation into an easy, one-stop solution while prioritizing quality, timeliness, cost-effectiveness, and customer satisfaction. Responsibilities: Develop and maintain a thorough understanding of the entire installation process including all technical aspects, and the use of Budderfly applications, systems, and processes, similar to that of an “expert installer” (including work orders, survey tools, network connectivity, etc.). Support multiple on-site installation crews remotely and simultaneously, at any stage of the installation process. Ensure consistent installation quality across contractors, crews, customers, and site types through compliance with Budderfly standards and SOP's and adherence to industry standards and building codes. Perform technical diagnoses and troubleshooting of installation-related escalations to bring forth resolution and inform future installations, while being both customer and contractor-facing. Maintain a consistent and thorough log of all issues, properly escalating unresolved issues to the appropriate internal teams, while communicating with customers and contractors cordially throughout. Communicate with customers and contractors through various channels including phone, email, and chat applications. Maintain flexible hours to accommodate the varying schedules of contractor installation crews (including weekend and late-night work). Travel nationwide (up to 10% on average) for team and/or contractor trainings. Other job-related duties may be assigned. Desired Skills and Experience: High School Diploma and industry-specific certification. 5+ years performing hands on work in the field with HVAC/R controls, lighting systems & controls, plumbing fixtures & accessories, and network connectivity. 5+ years of relevant experience in a customer-focused position involving technical knowledge of a company's products and services. Exceptional skill in relationship building and conflict resolution with impeccable customer service. Superior critical thinking, problem-solving / troubleshooting, organization, communication, and time management skills Attentive to detail and demonstrated ability to work independently and multitask in a fast-paced environment. Strong working knowledge of Microsoft Office (including Outlook, Teams, Word, Excel), and ability to learn new software programs. Knowledge of building codes, industry best practices, and OSHA safety regulations. Experience in the QSR, Casual Dining, and Hospitality industry. Job Location: Remote Compensation$70,000-$80,000 USD Compensation is based on factors including level of experience, skillset, qualifications, and location. What We Offer: Career advancement opportunities in a fast-growing, supportive company environment Competitive pay Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance Opportunity to work as part of a team that values its members and works together to achieve positive change. Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity. We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career web page as a result of your disability .
    $70k-80k yearly Auto-Apply 36d ago
  • Registered Behavior Technician / Behavior Support Assistant

    Developmental Disabilities Institute 3.8company rating

    Support associate job in Huntington, NY

    Qualifications: Must have at least 18 credits in psychology or a related area and possess a minimum of 1-year experience with individuals with Autism or developmental disability OR hold Registered Behavior Technician (RBT) certification and possess a minimum of 1-year experience with individuals with Autism or developmental disability Must possess knowledge, experience and skill with Applied Behavior Analysis, and Positive Behavioral Intervention and Support. Must keep TA or other certification active. SCIP Certification is required within 3 months of hire. Must pass Teaching Strategies and ABA within 3 months of hire. Responsibilities: Supports classroom staff with behavior-related tasks and activities for students on an as needed basis, implementing the IEP and Behavior Support Plan. Provides behavior support and crisis intervention for students as assigned on a daily basis. Analyzes student information to ensure conformity with Behavior Support Plan. Assesses and assists classroom staff on the implementation of the Behavior Support Plan. Provides input into behavior programs in collaboration with behavior specialists and behavior support workers. Knowledgeable of a range of students in the program to facilitate collaboration and provide coverage for Behavior Support Staff and Behavior Support Assistants. Assesses the behaviors of students identified as having behavioral difficulties and works to support classroom staff on effective behavioral management. Assists with the management of classroom staff's utilization of tools and equipment (e.g., token economies, reinforcers, contracts, protective equipment) which are needed for behavior support purposes. Participates in team meetings, specialized in-house training meetings, etc. for assigned students/classes, or outside forums as related to PBIS, such as Regional Special Education Technical Assistance Support Center topics related to Behavior Management. Collaborates with behavior specialists and other team members regarding behavior issues in school, and in the community. Prepares documentation/assessments as needed or requested by the Clinical Coordinators, Behavior Specialists or Licensed Psychologist (e.g., behavior data, observations of student) Actively participates in bus duty and lunch coverage. Assists with overall program functions as needed (e.g., safety, student intake screenings, bus duty oversight, lunch coverage, provide toileting assistance, etc.) RBTs are required to maintain documentation of supervision hours based upon BACB requirements and follow BACB Ethical Guidelines. Essential Physical Demands: Must be able to modify the area to secure the safety of the children i.e. move/push tables and other heavy objects up to 20 lbs. Must be able to lift/move 20 lbs. (mats) Must be able to run after student up to 500 feet Must be able to run to a classroom in need up to 500 feet Must be able to kneel, twist and bend Must be able to respond to fire alarms DDI is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to actual or perceived race, color, sex, pregnancy, reproductive decision making, gender expression or identity, national origin, disability, military status, creed, religion, age, sexual orientation, marital status, genetic information, status as a victim of domestic violence or any other group protected by federal, state or local law. We are committed to creating a deep sense of belonging and a culture where all applicants and employees feel welcomed, valued and respected. We are people inspired by purpose.
    $36k-47k yearly est. 60d+ ago
  • Technical Support Representative 2

    University of New Haven 4.2company rating

    Support associate job in West Haven, CT

    Who we are: The University of New Haven, founded on the Yale campus in 1920, is a private, coeducational university that has been recognized by The Princeton Review and U.S. News & World Report for academic excellence. Located between New York City and Boston in the shoreline city of West Haven, the University is a diverse and vibrant community of nearly 8,000 students from across the globe. Within its five colleges, students immerse themselves in a transformative, career-focused education across the liberal arts and sciences, fine arts, business, engineering, public safety and public service. More than 100 academic programs are offered, all grounded in a long-standing commitment to collaborative, interdisciplinary, project-based learning. The Technical Support Representative 2 is responsible for assisting faculty and staff with technical issues or questions relating to computer hardware or software devices. Their duties include taking phone calls from faculty and staff or communicating with them through messaging platforms available through the University, helping end users diagnose and resolve technical issues over the phone, email, teams and Bomgar remote. Installing hardware or software on their computers. Deploying and configuring laptops, PCs and printers. Troubleshooting classroom technology. You will: * Handle faculty and staff IT technical support cases through the Helpdesk database by in person, remote, phone. Teams or email. * Escalate tickets in system involving accounts, network infrastructure, server-side systems, or enterprise applications to appropriate sys admins ,network and programming teams * Updating the Universitys help desk database with tech tips and brief documents * Evaluating system potential through assessing compatibility of new programs with existing programs * Installing software on windows and mac OS throughout campus. * Deploying and configuring new windows or mac devices for faculty and staff. * Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations * Maintaining system functionality by testing computer components * Working with Manufacturer client support for warranty repairs. * Maintain end user confidence by keeping their information confidential * Prepare reference material for faculty and staff by creating operation instructions * Network design and implementation * IT support for high level University zoom & Teams meetings * Help support classroom technology * University cell phone configuration You need: * High school diploma and technical vocational training program as a computer/network administrator required. Associate degree in computer science or networking preferred. * Experience providing technical support preferred. * Ability to resolve customer issues in a customer focused manner. * Excellent communication skills and ability to work with all university community members effectively. * Excellent problem-solving skills are required to resolve solutions to community members technical issues. Whats in it for you: * Health & Welfare Programs: Employees and their eligible family members, including spouses and dependent are eligible for Medical, Dental, Vision and Life Programs. * Wellness & Fitness: On-campus Recreation and Fitness Center for employees and families; Employee Assistant Program * Commitment to Educational Excellence: Tuition assistance for employees and eligible dependents; Tuition exchange opportunities * Employee Discounts on products, services and educational opportunities * Work/Life Benefits: Generous paid time off programs; progressive paid holiday schedule (including holiday break between Christmas and New Years); 4 weeks of parental paid leave; flexible work schedules including summer hours where applicable * The University of New Haven is not a qualifying E-Verify employer and its use of E-Verify is limited to specific government projects. For that reason, candidates with STEM OPT authorization cannot be considered for employment.
    $28k-32k yearly est. 8d ago
  • Client Support Associate

    CCT 3.7company rating

    Support associate job in Milford, CT

    Benefits: Bonus based on performance Competitive salary Employee discounts Flexible schedule Opportunity for advancement Signing bonus Training & development We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us! No matter your work background or experience level, we welcome you to apply! What you need: Strong interpersonal and communication skills Experience in a fast-paced retail environment Basic computer proficiency and ability to troubleshoot Prior customer service or sales experience is preferred, but not required Willingness to learn and grow in a customer-focused role Additional Perks: Full-time and part-time positions are available Flexible Schedule Options - Work that works for you! Work Lotto (Win money for logged shifts) Low-cost benefits (healthcare, dental & vision) Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month) Free identity theft protection Corporate discount program Free tax preparation training and PTIN registration reimbursement Referral bonus opportunities are available for referring qualified candidates Free continuing tax education Opportunities for advancement within the organization Employee referral program Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually) 401k with Company Match (eligible to participate after working the first 1,000 hours) If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today! Compensation: $16.00 - $20.00 per hour Working at Jackson Hewitt Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us. Taxes are fun (really!) At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now. PTIN Certification: Yes Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. CANDIDATE ACKNOWLEDGEMENT: Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation. I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the “Company”) are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered. I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process. By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out. By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the “Candidate Acknowledgment” set forth on the job posting.
    $16-20 hourly Auto-Apply 60d+ ago
  • Service Desk Specialist

    Astreya 4.3company rating

    Support associate job in Greenwich, CT

    What this Job Entails: We are seeking a dedicated and knowledgeable Technical Support Specialist to join our team. As an End User Support IT Specialist, you will provide on-site and remote technical support for internal end-user software, hardware, and connectivity. We are looking for a driven, self-directed, technical professional who can work both independently and with the broader support team. The End User Support team is singularly focused on delivering a seamless technology experience for all users. The right candidate is capable of quickly and efficiently resolving a wide range of technical issues while providing top-tier customer service to our end users. Scope: Works on complex assignments requiring a high degree of initiative Requires minimal oversight and is proactive. May act as a team leader. Your Roles and Responsibilities: Identify, triage, troubleshoot, diagnose, and resolve complex technical problems via in person, phone, chat, and email-based support channels. Troubleshoot technology issues related to hardware, software, user accounts, trading environments, operating systems and mobility Fulfill IT hardware requests requiring delivery, setup, or low-level hardware troubleshooting for end users in the office you're based in. Escalate issues to senior members of the technical support team, infrastructure teams, platform engineering teams, and/or third-party vendors to ensure end user issues are fixed at their root and do not recur. Provide excellent customer service experiences for all end users, traders, and senior leadership, acting as the end user's advocate ensuring their issues are fully fixed and they have an optimal IT experience. Collaborate effectively with both local and remote or distributed team members to accomplish small support tasks and large technical projects. Required Qualifications/Skills: 5+ years of relevant technical support experience in a medium to large, complex, and fast-moving enterprise environment. Advanced knowledge of Windows, mac OS, Linux, iOS, Android, networking, and information security topics. Working knowledge of Active Directory, Azure, Intune, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN. Working knowledge of messaging platforms, telecommunication tools, collaboration tools, and video conferencing (e.g., WebEx, MS Teams, Zoom). Ability to communicate effectively and professionally across all settings to technical and non-technical audiences of all tenure and seniority. Physical Demand & Work Environment: Full time on site in an office environment Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day. Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers Salary Range $40.92 - $64.62 USD (Hourly) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
    $45k-60k yearly est. Auto-Apply 60d+ ago
  • IT Service Desk Specialist

    Little Flower Children and Family Services of New York 3.7company rating

    Support associate job in Wading River, NY

    Summary of Job Description: Little Flower is seeking a detail-oriented and technically proficient IT Service Desk Specialist to join our team supporting end users at multiple locations. This position serves as the primary point of contact for end-user technical support across the organization. The ideal candidate will combine strong customer service skills with technical troubleshooting abilities to effectively resolve a wide range of IT issues while ensuring minimal disruption to business operations. About Little Flower Little Flower Children and Family Services of New York is a human services nonprofit supporting the well-being of children, youth, families, and individuals across New York City and Long Island since 1929. Our staff of more than 500 builds well-being by providing prevention services, foster care, residential treatment care, adoption services, programs and services for individuals with developmental disabilities, and medical and mental health services. Principle Responsibilities: Technical Support: Provide technical support for end-users via phone, email, ticketing system, and in-person Perform Windows user profile configurations and troubleshooting: Set up new user profiles and troubleshoot profile issues Configure desktop environments and personalization settings Manage user preferences and application settings Manage Microsoft 365 and email support: Set up and troubleshoot Microsoft 365 desktop applications, outlook profiles and configurations Resolve email delivery, synchronization, and attachment issues Configure email signatures, rules, and auto-replies Assist with calendar sharing and meeting scheduling Manage file access and storage solutions: Set up and modify folder permissions and access controls Manage file shares and OneDrive synchronization issues Assist with SharePoint document library access and permissions Help users with file recovery and version history Provide comprehensive printer and peripheral support: Install and configure network and local printers Troubleshoot printing issues (paper jams, connectivity, driver problems) Replace toner cartridges and perform basic printer maintenance Set up scanning to email and network folders Resolve connectivity and remote access issues: Troubleshoot VPN connection problems Assist with Wi-Fi connectivity, configuration, and troubleshooting Help with remote desktop and application access Configure mobile device email and application access Troubleshoot and resolve issues related to: Hardware: Workstations, laptops, mobile devices, VOIP phones, printers, and video conferencing equipment Software: Microsoft 365 suite (Office apps, Email, Teams, SharePoint), Zoom, Adobe, Sage, and other line-of-business applications Infrastructure: Windows 10/11, file shares, print services, network connectivity Security: Password resets, account lockouts, Trend Micro endpoint protection Configure and deploy new hardware and software for staff members Escalate complex technical issues to the IT Service Desk Lead when appropriate Service Management: Create, update, and manage support tickets in the ticketing system Document troubleshooting steps and resolutions to build the knowledge base Follow established support procedures and SLAs Maintain accurate inventory of IT assets including hardware and software licenses Assist with basic user account management in Active Directory and Azure AD End-User Support: Provide basic training to end-users on common applications and systems Create simple documentation and how-to guides for frequently encountered issues Promote security awareness and adherence to IT policies Maintain professional and courteous communication with all staff members Minimum Requirements: Education: Associate's degree in Information Technology, Computer Science, or related field; relevant technical certifications (CompTIA A+, Microsoft certifications) may substitute Experience: 1+ years in IT support or help desk role; healthcare IT experience preferred Technical Skills: Working knowledge of Windows 10/11, Microsoft 365 suite, basic networking, and hardware troubleshooting Service Skills: Experience with ticketing systems and basic ITIL concepts Soft Skills: Strong customer service orientation, excellent communication skills, ability to explain technical concepts to non-technical users Organization: Detail-oriented with ability to prioritize multiple requests in a fast-paced environment Preferred Qualifications: Demonstrates patience and empathy when working with users of varying technical abilities Shows initiative in solving problems and improving service delivery Possesses a strong desire to learn and grow technical skills Adapts quickly to new technologies and changing environments Has experience working in healthcare or social services organizations Travel Requirements: This position is located in Wading River, NY with periodic travel to other locations in New York City. A valid NY driver's license is required. Disclaimer The statements herein are intended to describe the general nature and level of work being performed by the incumbent in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of a person in this position. Diversity, Equity, Inclusion and Belonging Statement With more than 250 years of combined experience, Little Flower Children and Family Services of New York and St. John's Residence for Boys have a long-standing history of serving children, youth, adults and families of color. Our mission, vision and values are grounded in elevating the shared humanity of every staff member, community partner and those with whom we engage. We recognize that our DEIB work is continuously evolving as we strive for equity and inclusion for individuals of all races, ethnicities, genders, sexualities, ages, abilities, religions and lived experiences. Accessibility Some job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may be designed to protect the safety and health of the employee, their fellow employees and the individuals being served and may therefore exclude some individuals. Equal Employment Opportunity Statement Little Flower Children and Family Services of New York provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other legally protected group status.
    $35k-44k yearly est. Auto-Apply 18d ago
  • GFP Patient Support Center Associate - Full Time

    Griffin Health Services Corporation 4.0company rating

    Support associate job in Derby, CT

    Griffin Health is an independent, not-for-profit healthcare system in Derby, Connecticut, dedicated to person-centered, high-quality care for over 130,000 residents. Anchored by Griffin Hospital-a 160-bed acute care community teaching hospital and Planetree International's flagship facility-Griffin Health emphasizes kindness, respect, and active patient engagement. Recognized nationally and internationally for clinical excellence, patient satisfaction, and social responsibility, Griffin has earned honors such as Newsweek's "World's Best Hospital" list for the last 5 consecutive years, LOWN Institute's top state ranking for outcomes, and Becker's "100 Best Community Hospitals" designation, as well as Fortune's Magazine's "100 Best Companies to Work For". The organization fosters a supportive, wellness-focused work environment with programs like Griffin AgeLess, empowering caregivers to thrive physically, emotionally, and professionally. Through innovation, community outreach, health education, and food-security initiatives, Griffin Health advances whole-person healing and strengthens the communities it serves. Griffin's suburban atmosphere offers an easy commute, away from congested cities with easy to find free parking. Employees can also take advantage of generous benefits and wellness programs that add distinct advantage in its employee compensation. MAIN FUNCTION: Promptly and professionally answers telephone calls. * Updates patient demographic information and enter into electronic record. * Creates new patient records as needed. * Conduct insurance information verification and eligibility checks. * Schedules patient appointments according to established office protocols and triage guidelines. * Communicate with physician office staff on patient concerns, requests, and scheduling changes. * Refer patients as needed to Griffin Faculty Physician and Griffin Hospital resources. * Identifies potential gaps in care, including need for annual preventative visits, and schedules as needed. * Participates in population health outreach campaigns and helps to schedule as needed * Perform other duties as assigned by supervisor or manager EDUCATION: High school diploma or GED. Graduation from medical office or medical administration program preferred. Must have knowledge of medical terminology and medical insurance requirements. EXPERIENCE: Must have a minimum of 1 year experience working in medical office environment. Must have experience working with electronic health records. Must possess strong customer service skills and must be able to multi-task. EOE/Minorities/Females/Vet/Disabled
    $25k-35k yearly est. 12d ago
  • Contracts and Executive Support Specialist

    Gedeon GRC Consulting

    Support associate job in Syosset, NY

    Job Description Gedeon GRC Consulting is looking for a Contracts and Executive Support Specialist to join our firm. This position requires an individual who is adept at interpreting complex contract language, managing legal documentation, coordinating with external counsel, and ensuring compliance across agreements with clients, consultants, sub-consultants, agencies, and municipalities. The ideal candidate will also excel in providing professional, proactive support to executives in a dynamic consulting environment SALARY RANGE:$85,000 - $100,000 annually, Pay commensurate with experience. LOCATION:Options of Remote, Hybrid (local to the NYC Metro Area) or in office at our Syosset NY, Princeton, NJ or Newark, NJ locations. BENEFITS:90% Company contribution towards all Health Insurance Plans, 401K Match, PTO, Bonus Potential, 10 Paid Company Holidays, and much more. RESPONSIBILITIES: ❖ Perform detailed reviews, interpretation, and redlining of contract agreements, leveraging strong paralegal knowledge and experience.❖ Assess legal risks, obligations, indemnification terms, insurance requirements, and compliance issues within contract documents.❖ Draft, edit, and prepare contract documents, amendments, addenda, and standard templates in collaboration with internal teams and external legal counsel (as required).❖ Manage the coordination of all contractual materials for proposals and active projects, including agreements with, Client, Consultants and sub-consultants, Government agencies, Municipalities and public authorities.❖ Ensure consistency, legal accuracy, and alignment with Gedeon GRC Consulting's policies and risk-management standards.❖ Maintain an organized contract database, track deadlines, monitor renewals, and ensure timely execution of all agreements.❖ Serve as a resource for internal staff on contract-related questions, document requirements, and compliance procedures.❖ Assist in negotiating contract terms and communicating revisions with partnering organizations when required.❖ Assist with litigation and other legal matters.❖ Provide confidential, high-level administrative support for the firm's executive leadership, including, calendar and schedule management, meeting preparation and document compilation, travel coordination and expense reporting, and drafting and reviewing executive correspondence.❖ Prepare executive reports, legal summaries, presentations, and briefing materials.❖ Act as a liaison between executive leadership, staff, clients, consultants, and external partners.❖ Support executive initiatives, corporate governance tasks, and strategic planning activities.❖ Handle sensitive information with discretion, professionalism, and sound judgment. ❖ All other duties as assigned. Job Requirements QUALIFICATIONS: ❖ Bachelor's degree (BS) from four-year College or university.❖ Paralegal Certificate or ABA-approved paralegal training strongly preferred.❖ 3-5 years of paralegal experience in contract law, corporate law, or a related legal discipline.❖ Demonstrated experience reviewing, drafting, and managing complex contractual documents.❖ Strong understanding of legal terminology, contract structures, indemnity clauses, risk assessments, and compliance standards.❖ Experience supporting executives or senior leadership preferred.❖ Outstanding attention to detail, analytical ability, and document management skills.❖ Excellent written and verbal communication skills with ability to summarize legal and contractual issues clearly.❖ Proficiency in Microsoft Office Suite; experience with contract management or document control systems is a plus❖ Ability to prioritize tasks, manage multiple deadlines, and work independently in a fast-paced environment.❖ Familiarity with AI-powered research and writing tools (e.g., Microsoft Copilot, ChatGPT, or similar platforms) is highly desirable.❖ Demonstrated commitment to confidentiality and ethical standards in handling sensitive legal and business information.❖ Willingness to stay current with legal, compliance, and technology trends relevant to the role.❖ Familiarity with engineering/construction industry contracts preferred.
    $85k-100k yearly 7d ago
  • ACT INDIVIDUAL PLACEMENT AND SUPPORT SPECIALIST

    Family Service League Inc. 3.7company rating

    Support associate job in Bay Shore, NY

    Job Description Established in 1926, Family Service League is a social services agency transforming lives and communities through mental health, addiction, housing, and essential human services with more than 60 social service programs in over 20 locations. SCHEDULE Monday - Friday, 9:00AM - 5:00PM SUMMARY Family Service League is seeking a full-time Individual Placement and Support (IPS) Specialist for the Assertive Community Treatment (ACT) Program. The IPS Specialist is an integral member of the ACT team, a multidisciplinary group that provides comprehensive, community-based mental health services to individuals with severe mental illness (SMI). The IPS Specialist will focus on supported employment, helping individuals obtain and maintain competitive jobs in integrated work settings, aligning with their preferences and recovery goals. We offer a generous benefits package including the following: Health and Dental Insurance Vision Insurance Flexible Spending Account (FSA) Retirement Savings Plan with a 5% employer contribution Life and AD&D Insurance Generous PTO (paid time off) Up to 11 paid Holidays Paid Sick Leave Student Tuition Remission Program Employee Assistance Program (EAP) Company paid Short-Term and Long-Term Disability Employee Discounts and more! RESPONSIBILITIES The IPS Specialist will provide Individual Placement and Support (IPS) services, a best-practice supported employment model for individuals with mental illness. Conduct vocational assessments and develop personalized employment plans based on clients' interests, strengths, and goals. Assist individuals in job search activities, including resume development, job applications, interview coaching, and employer engagement. Build and maintain relationships with local employers, educational institutions, and vocational training programs to develop job opportunities. Provide on-the-job coaching and follow-along support to ensure long-term employment success. The IPS Specialist will work collaboratively with ACT Team members (psychiatrists, social workers, nurses, peer specialists, etc.) to integrate employment services into clients' overall treatment plans. Coordinate with vocational rehabilitation agencies, workforce development programs, and benefits counselors to help clients navigate employment-related benefits (e.g., SSI/SSDI, Medicaid, and Ticket to Work). Educate ACT Team staff on employment-related issues and advocate for the importance of work as a tool for recovery. The IPS Specialist will provide individualized job development and placement based on the zero-exclusion principle-helping all clients who express a desire to work, regardless of symptoms or challenges. Offer counseling and psychoeducation on workplace expectations, self-advocacy, and symptom management in work environments. Help clients address barriers to employment, such as criminal history, lack of experience, or fear of losing benefits. Maintain accurate and timely progress notes, employment plans, and outcome tracking in accordance with OMH, Medicaid, and IPS fidelity standards. Participate in team meetings, IPS fidelity reviews, and ACT supervision to ensure high-quality service delivery. Collect and analyze employment outcome data to monitor progress and enhance service effectiveness. All other duties as assigned. QUALIFICATIONS Bachelor's degree in psychology, social work, rehabilitation counseling, or a related field required. One year of experience in supported employment, vocational rehabilitation, or working with individuals with SMI required. Familiarity with benefits counseling, including SSI, SSDI, Medicaid, and work incentives. Ability to work flexibly in the community, providing outreach and engagement in clients' homes, workplaces, and other community settings. Strong interpersonal, advocacy, and relationship-building skills required. Excellent verbal and written communication skills required. Proficient computer skills, including Microsoft Office and Electronic Health Records (EHR) required. Valid and clean NYS Driver's License required. PHYSICAL REQUIREMENTS This position requires sitting for long periods of time and travelling to conduct home visits.
    $39k-55k yearly est. 11d ago
  • Clinic Support Associate (Part Time/Holtsville)

    Metro Physical & Aquatic Therapy

    Support associate job in Holtsville, NY

    Job DescriptionDescription: Metro Physical & Aquatic Therapy is a leading provider of Physical, Occupational, and Speech Therapy - as well as Massage and Acupuncture. We pride ourselves on creating strong, lasting relationships with our patients, providers, and communities, and we're deeply committed to investing in our team and workplace culture. We are currently hiring a Clinic Support Associate for immediate, long-term employment. Our expectations of a clinic support associate is to do any clinic support duties such as Front Desk and Aiding. You'll help manage front desk operations and assist clinicians with patient care - ensuring a smooth, welcoming experience for every patient. If you're looking for a hands-on role in a fast-growing field where you can make a real impact, this is a great opportunity to learn and grow with an expert team. Days & Hours: Monday-Thursday 230pm-7pm Essential Functions: Greets and welcomes patients and visitors with an upbeat attitude and warm, inviting smile-whether in person or over the phone-while answering or directing inquiries and efficiently checking in patients. Delivers a high level of customer service by ensuring patient satisfaction, optimizing provider time, and maximizing treatment room utilization through accurate appointment scheduling in person or via phone. Manages scheduling operations with a focus on growth, including maximizing provider availability and treatment room usage. Maintains on-time patient flow by promptly notifying clinicians of patient arrivals, monitoring service delivery against the schedule, and alerting providers of any delays. Receives and processes incoming faxes promptly, ensuring timely communication and documentation. Performs accurate data entry into the Electronic Medical Record (EMR) system, including patient information, treatment plans, and updates. Generates reports, logs, and lists, including financial reconciliations and patient retention tracking, with a high level of accuracy. Ensures co-pays are tallied, reconciled, and manages credit extended to patients. Sets up new and returning patient cases in Theraoffice, including obtaining and verifying demographic and insurance information. Contacts treating physicians to obtain updated prescriptions for Occupational and Physical Therapy treatments and obtains Plans of Care, updating the system accordingly. Assists patients during therapy by applying heat packs, paraffin dips, helping into pools and onto equipment, monitoring exercise, and guiding through prescribed routines. Educates patients on proper equipment use and exercise techniques to ensure safety and effectiveness. Prepares patients for therapy treatments by providing comfort, assistance, and reassurance. Provides information to patients by answering questions, addressing concerns, and alleviating fears with empathy and professionalism. Maintains patient confidentiality and protects sensitive information in compliance with HIPAA guidelines and clinic policies. Maintains a safe, clean, and organized environment by complying with all procedures, rules, and regulations. Performs light cleaning duties including laundry, treatment table turnover (cleaning and sanitizing), and garbage disposal to ensure a hygienic treatment area. Prepares treatment rooms by sterilizing and delivering equipment and supplies, positioning equipment for therapist access, assisting patients on equipment, and following prescribed protocols before patient arrival. Answers calls from physicians, hospitals, and patients, demonstrating exemplary customer service skills. Maintains physical therapy supplies inventory by monitoring stock levels, anticipating needs, placing and expediting orders, and verifying receipt of supplies. Performs other duties and assignments as required to support clinic operations and patient care Requirements: High school diploma or GED is required. One (1) year of medical office experience preferred, with familiarity in EMR systems a plus. One year of experience in a customer service-oriented role is strongly preferred. Proficiency in Google Suite is required. Strong communication skills and the ability to interact professionally with customers, co-workers, and management, while calmly and effectively resolving client concerns Ability to work effectively within a team environment. Excellent interpersonal skills and the ability to quickly adapt to new programs. Ability to successfully complete in-service training. Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition. Ability to maintain a professional attitude and conduct in the welfare of patients. Strong record-keeping and report-writing skills. Ability to use logic and problem-solving skills to resolve issues Ability to work independently under tight deadlines in a rapidly changing environment Excellent time management and organizational skills We're looking for career-minded individuals interested in long term-opportunities, not seasonal or temporary roles Physical Requirements While performing the duties of this job, the staff member is frequently required to walk, stand; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The staff member can regularly lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception. The above statements are meant to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, completing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the company's services (may include: visitors, patients, staff members, or others).
    $33k-51k yearly est. 24d ago
  • ELLI Classroom Support

    Stepping Stones Museum for Children 4.2company rating

    Support associate job in Norwalk, CT

    The Early Language and Literacy Initiative (ELLI) is a high-quality, interdisciplinary approach to early childhood education designed to close the early learning achievement gap by embedding developmentally appropriate language and literacy into STEAM content. ELLI educators provide comprehensive, play-based learning experiences for children from birth to age 5. These educators facilitate the curriculum while maintaining frequent contact with parents and families. They are responsible for developing cohesive teaching teams, coordinating curriculum, and managing classroom operations to ensure a safe and stimulating environment. Our Educators, who are curious, creative, and enthusiastic lifelong learners, are supported by ongoing professional development, which is paid for by ELLI. We offer various opportunities to meet the needs of staff, including positions located at Stepping Stones Museum, Norwalk Public Schools, and Fairfield University, as well as school year and year-round positions. Responsibilities · Supports the management of daily operations of the classroom, including staff and children, in compliance with NAEYC, state, and local laws and regulations, adhering to all policies and procedures. · Supports daily implementation of ELLI-aligned immersive learning experiences; follows structured curriculum; embraces children's capabilities. · Ensures the health and safety of children under their active supervision at all times · Supports the families in their children's learning outcomes by welcoming and connecting through parent events and daily interactions while encouraging supportive relationships. Benefits Medical, Dental, Vision, Disability, and 50,00 Life Insurance policy. Flexible Spending, Dependent Care, 403b retirement plan. Paid Vacation, Personal, Holidays and Sick days Salary : $16.35-17.25 Minimum Education : High School diploma Job Type : Full Time Category : Education/Training Minimum Experience : 1 year Location : Norwalk and Fairfield Requirements Required Educational and Working Experience · High School Degree or in process of obtaining a CDA or associates degree. · Minimum one (1) year experience working with children Minimum Experience/Skills: · Computer skills including Microsoft Office; proven ability to learn new systems and software. · Bilingual (Spanish) preferred Salary Description $16.35-17.25 hr
    $16.4-17.3 hourly 60d+ ago
  • IT Infrastructure Audit Associate

    Sumitomo Mitsui Banking Corporation

    Support associate job in White Plains, NY

    Job Level: Associate Job Function: Governance & Assurance Employment Type: Full Time SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges. In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd. The anticipated salary range for this role is between $85,000.00 and $135,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees. Overview SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges. In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd. The anticipated salary range for this role is between $85,000.00 and $130,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees. Role Description SMBC is seeking an experienced IT Infrastructure Audit professional with a minimum of 3-5 years' experience in the banking and finance/technology industry to conduct audit coverage for the firms IT infrastructure, Americas Division.. Coverage including key IT infrastructure including operating systems, databases, virtualization, middleware, unified communications, web application infrastructure, IT Governance, Change Management, Remote Access, Incident and Problem Management, Cloud, and more. Reporting to IT Infrastructure Team Head, the Audit professional will be responsible for (i) conducting regular IT application audits, ensuring work is performed in accordance with IIA standards and Internal Audit Department (IAD) policies and procedures, and (ii) supporting the issue validation activities, and (iii) partnering with other members and (iv) supporting the IT Infrastructure Team Head in the execution of their duties. In addition, they will (i) support IAD Management team in helping to identify areas of coverage for planning, development, implementation, and maintenance of an internal audit program covering technology related areas across the Americas Division and (ii) conduct regular continuous monitoring activities covering IT infrastructure and technology related risks and related processes and controls within a prescribed timeframe. Role Responsibilities * Conduct regular audits of IT infrastructure related areas assessing adherence to firm and regulatory requirements and assessing design, operating effectiveness and sustainability of associated controls. * Help to create audit issues and reports that clearly articulate results and conclusions for review with senior audit management and auditees. * Challenge the ongoing coverage of IT infrastructure work and present ideas for improvement. * Facilitate risk issue tracking to promote timely remediation. * Perform issue assurance work for audit, regulatory, and self-identified to confirm closure or recommend additional actions. * Work collaboratively with colleagues and auditees to identify risk concerns and agree reasonable solutions. * Forge strong partnerships with colleagues in other IT application and control functions including legal, compliance, data security and risk management to promote front-to-back collaboration across risk assessment and findings remediation. * Partner with audit colleagues in other business verticals and/or geographies to share best practices and drive greater consistency. Seek out opportunities to engage with stakeholders outside of formal audit periods to drive deeper relationships. * Conduct regular Continuous Monitoring activities and auditable entity updates. Qualifications and Skills * Minimum of 3-5 years of IT Application/Infrastructure/Cybersecurity audit experience in the banking and/or technology industry. * Knowledge of IT Infrastructure related risks and controls (i.e. General Controls, Platform Controls, Virtualization, Cloud, AI/Machine Learning, etc…) * Knowledge of industry relevant standards (i.e. NIST, CRI, etc...) and related regulatory expectations (i.e. NYS DFS 500, FFIEC, etc…) * Knowledge of audit techniques, risk and internal controls assessment, and workpaper standards. * Strong strategic thinking skills including the ability to identify and assess technology related risks. * Ability to act as trusted advisor to technology management using discretion and sound judgment in identifying, analyzing, and reporting problems. * Excellent communication (both verbal and written), presentation and professional skills including the ability to interact effectively at all levels within the organization. * Bachelor's Degree in Information Technology, Finance, or related field. Advanced degree a plus. SMBC's employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required. SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com. SMBC's employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required. SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com. Nearest Major Market: White Plains Nearest Secondary Market: New York City
    $85k-135k yearly 1d ago
  • IT Infrastructure Audit Associate

    SMBC

    Support associate job in White Plains, NY

    SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges. In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd. The anticipated salary range for this role is between $85,000.00 and $135,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees. **Overview** SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges. In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd. The anticipated salary range for this role is between $85,000.00 and $130,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees. **Role Description** SMBC is seeking an experienced IT Infrastructure Audit professional with a minimum of 3-5 years' experience in the banking and finance/technology industry to conduct audit coverage for the firms IT infrastructure, Americas Division.. Coverage including key IT infrastructure including operating systems, databases, virtualization, middleware, unified communications, web application infrastructure, IT Governance, Change Management, Remote Access, Incident and Problem Management, Cloud, and more. Reporting to IT Infrastructure Team Head, the Audit professional will be responsible for (i) conducting regular IT application audits, ensuring work is performed in accordance with IIA standards and Internal Audit Department (IAD) policies and procedures, and (ii) supporting the issue validation activities, and (iii) partnering with other members and (iv) supporting the IT Infrastructure Team Head in the execution of their duties. In addition, they will (i) support IAD Management team in helping to identify areas of coverage for planning, development, implementation, and maintenance of an internal audit program covering technology related areas across the Americas Division and (ii) conduct regular continuous monitoring activities covering IT infrastructure and technology related risks and related processes and controls within a prescribed timeframe. **Role Responsibilities** - Conduct regular audits of IT infrastructure related areas assessing adherence to firm and regulatory requirements and assessing design, operating effectiveness and sustainability of associated controls. - Help to create audit issues and reports that clearly articulate results and conclusions for review with senior audit management and auditees. - Challenge the ongoing coverage of IT infrastructure work and present ideas for improvement. - Facilitate risk issue tracking to promote timely remediation. - Perform issue assurance work for audit, regulatory, and self-identified to confirm closure or recommend additional actions. - Work collaboratively with colleagues and auditees to identify risk concerns and agree reasonable solutions. - Forge strong partnerships with colleagues in other IT application and control functions including legal, compliance, data security and risk management to promote front-to-back collaboration across risk assessment and findings remediation. - Partner with audit colleagues in other business verticals and/or geographies to share best practices and drive greater consistency. Seek out opportunities to engage with stakeholders outside of formal audit periods to drive deeper relationships. - Conduct regular Continuous Monitoring activities and auditable entity updates. **Qualifications and Skills** - Minimum of 3-5 years of IT Application/Infrastructure/Cybersecurity audit experience in the banking and/or technology industry. - Knowledge of IT Infrastructure related risks and controls (i.e. General Controls, Platform Controls, Virtualization, Cloud, AI/Machine Learning, etc...) - Knowledge of industry relevant standards (i.e. NIST, CRI, etc...) and related regulatory expectations (i.e. NYS DFS 500, FFIEC, etc...) - Knowledge of audit techniques, risk and internal controls assessment, and workpaper standards. - Strong strategic thinking skills including the ability to identify and assess technology related risks. - Ability to act as trusted advisor to technology management using discretion and sound judgment in identifying, analyzing, and reporting problems. - Excellent communication (both verbal and written), presentation and professional skills including the ability to interact effectively at all levels within the organization. - Bachelor's Degree in Information Technology, Finance, or related field. Advanced degree a plus. SMBC's employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required. SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com. SMBC's employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required. SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com. EOE, including Disability/veterans
    $85k-135k yearly 60d+ ago
  • Positive Behavioral Interventions and Support Specialist

    General Accounts

    Support associate job in Bohemia, NY

    Benefits: Training & development Tuition assistance 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Competitive salary Employee discounts Opportunity for advancement Signing bonus SIGN ON BONUS- (As per Policy) ONLINE APPLICATION: ****************************************************************** Behavior Intervention Specialist Agency Description: RES Home Care, Inc. was founded in 2000 to improve services available to traumatic brain injury survivors. RES has also committed to developing programs to help bridge the gaps in services that currently exist for this population and is known as a leader in the field of long-term rehabilitation in New York State. For more information about the agency, go to ********************* This job is ideal for someone dependable, people-oriented, innovative, a team player, and organized. Job Type: Part-time Work Remotely No Work Location: In-Person TRAVEL REQUIRED- Must have a valid Driver's License Participant's home and in the community (serving clients in Nassau and Suffolk counties) Areas in need range from Valley Stream-Riverhead Job Description: Positive Behavior Intervention and Supports Specialist (PBIS) position within an organization serving adults with traumatic brain injury and other physical and neurological impairments. Provide participants with an outlet to express and process their feelings, Learn coping strategies and increase positive reactions or responses to challenging situations. Comprehensive assessment of the individual's behavior, skills and abilities Experience: Dependent on current Department of Health Qualifications and experience developing and implementing behavioral treatment plans. Behavioral health: 2 years (Required) Education: Dependent on current Department of Health Qualifications The minimum requirement is a Bachelor's Degree in Psychology. Schedule: Expected hours: 15 - 20 per week Make your own schedule: Day shift Evening shift Monday through Saturday availability Weekends if needed Salary: Based on education and experience. ONLINE APPLICATION: ****************************************************************** COVID-19 considerations: RES will supply PPE as necessary to employees. Compensation: $28.00 - $31.00 per hour RES Home Care, a New York State-licensed agency, is committed to providing compassionate and specialized home care services that enhance the quality of life for seniors and individuals with unique needs. These services include expert support for Dementia and Alzheimer's care, assistance for those with traumatic brain injuries, and comprehensive nursing services tailored to neurological impairments. Join Us Today! If you are an HHA, PCA, or RN, we encourage you to apply now at RES Home Care and become part of our caring family. Your skills and dedication will help our clients thrive in a safe, nurturing environment, all while building a rewarding career that reflects your passion for helping others. Join us today and take the first step towards a fulfilling future in-home care. View job openings at RES HOME CARE (careerplug.com) Together, we can make a profound difference in the lives of our clients by delivering compassionate and professional care.
    $28-31 hourly Auto-Apply 60d+ ago
  • End User Technician

    First Quality Enterprises 4.7company rating

    Support associate job in Great Neck, NY

    Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions. Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you'll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better . We are seeking an End User Technician for our First Quality Enterprises, LLC. This position provides operational IT support, maintenance, troubleshooting to ensure optimum utilization of IT services. Primary responsibilities include: Identifying, diagnosing, and resolving level one issues in computer hardware and software in systems such as laptops and mobile devices. Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end user systems. Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops. Providing one-on-one assistance to the end user regarding the technical flaw, either by phone, emails, or in person. Resolving network related issues like local area connection problem, network access, mails, internet, dial-ins, etc. Coordinating with the third-party service provider for timely repair under the maintenance agreement warranty and repairing minor flaws in hardware if not covered under the same. Aiding in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc. Divisional, local, enterprise incident management support. Collaborate with Service Desk Lead\Divisional IT Leads\IS\FQ Businesses. Serves as a liaison between systems personnel and end users. Assist in change management efforts. Assist in system implementation or training. Provide feedback on services and capabilities provided by IT. Responsible for customer satisfaction, service level objectives and IT improvement plans. The ideal candidate should possess the following: Bachelors Degree in Computer Science or related field required or equivalent work experience. Strong problem solving and decision-making skills with excellent written and verbal communications skills. Ability to convey technical concepts to individuals not versed in technology. Travel: Occasional travel to other First Quality locations required Estimated annual base salary range for this position is anticipated to be $80,000 - 95,000 + annual bonus. Base pay is only part of our total compensation package, which also includes an attractive annual discretionary bonus and robust suite of employee benefits for which you are eligible to participate in starting on your first day of employment. Base pay offered will be determined on an individualized basis and we will consider your location, experience, and other job-related factors. What We Offer You We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive: Competitive base salary and bonus opportunities Paid time off (three-week minimum) Medical, dental and vision starting day one 401(k) with employer match Paid parental leave Child and family care assistance (dependent care FSA with employer match up to $2500) Bundle of joy benefit (year's worth of free diapers to all team members with a new baby) Tuition assistance Wellness program with savings of up to $4,000 per year on insurance premiums ...and more! First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data. First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.
    $80k-95k yearly Auto-Apply 38d ago
  • Education Support Analyst

    Custom Computer Specialists, Inc. 4.5company rating

    Support associate job in Hauppauge, NY

    CCS is ranked the #1 Technical Consultant by Long Island Business News. We continue to successfully provide network integration, technical personnel, support services, products solutions, and consulting, to our valued clients in the New York metro area. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible. We are seeking an Education Support Analyst to join our Application Services team. Salary: $45,000 - $55,000 OVERVIEW: The Education Support Analyst (ESA) plays a critical role in delivering high quality service and customer support to our Infinite Campus (K12 student management system) clients. Primary responsibilities include; providing first-level customer support of the software application (via phone and web support), rapid resolution of client issues, and delivering superior customer satisfaction. The ESA needs to be motivated, technically savvy and customer service oriented. RESPONSIBILITIES: * Act as the main point of contact for customers with questions, requests, or troubleshooting problems relating to Infinite Campus software. * Provide technical support via the telephone and support portal. * Verify support contact credentials and account service level agreements. * Assist the customer by resolving the incident, redirecting the call, or escalating. * Discuss details of incident with support contacts and verify replication on customer website. Triage and prioritize customer issues. * Document all support incidents and customer requests in the tracking system in a timely manner and use the system to track all unresolved incidents. * Keep customers advised on the steps being taken to resolve their incident or service request. * Prioritize multiple tasks throughout the day as circumstances require, with supervision. * Maintain technical product knowledge on existing and new products. * Maintain department standards for attendance, coverage (including lunch), and volume and effectiveness of problem resolution. * Other duties as assigned. DESIRED BACKGROUND: * BA/BS degree or equivalent work experience. * Previous experience in a support center or customer service organization. * Work experience with K-12 education. * Experience with Infinite Campus student information system a plus+. * Familiarity with web, Contact Management systems and PC based applications. * HDI Support Certification a plus+ . PERFORMANCE EXPECTATIONS: * Able to demonstrate a professional attitude while providing outstanding, industry leading customer service. * Dependable; representing a positive work ethic. * Excellent written and verbal communication. * Attention to detail; demonstrating consistent follow through with set processes and documented procedures. * Able to work in a fast-paced environment with frequent software releases. * Positive attitude. * Able to problem solve while prioritizing effectively and efficiently; determine when to escalate issues with attention to detail. * Collaborate; able to work with or deal with a variety of personalities while working towards a common goal. This position is based in Hauppauge, NY.
    $45k-55k yearly 47d ago

Learn more about support associate jobs

How much does a support associate earn in Centereach, NY?

The average support associate in Centereach, NY earns between $32,000 and $112,000 annually. This compares to the national average support associate range of $26,000 to $83,000.

Average support associate salary in Centereach, NY

$60,000

What are the biggest employers of Support Associates in Centereach, NY?

The biggest employers of Support Associates in Centereach, NY are:
  1. St. Catherine of Siena
  2. Extensishr
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