Support associate jobs in Ewing, NJ

Job Title: Desktop Specialist Skills: Desktop Specialist, Help Desk, IT Support, Architecture, L1/ L2 assessment of network systems, infra VC collaboration end-user engagement able to correlate to Microsoft apps O365, patch management, exposure to EDR, DSM tools, Microsoft Teams, Zoom, Genesys, Experience: 8 Years+ Job Location: Princeton, NJ Full Time and Onsite We at Coforge are hiring Desktop Specialist with the following skillset: We are seeking an experienced IT professional to deliver comprehensive technical support to senior leadership, including the CEO, and end users across Coforge offices. This role ensures seamless IT support during leadership meetings and conferences, while managing day-to-day IT-related issues for executives and staff. The position involves both remote and on-site support, proactive troubleshooting, and maintaining high service standards in a fast-paced enterprise environment. Key Responsibilities: Provide executive-level IT support for senior leadership, ensuring minimal disruption during meetings and conferences. Deliver remote and on-site end-user support across Coforge offices. Manage laptop allocation, maintenance, and troubleshooting for hardware/software issues. Perform basic network, systems, and infrastructure troubleshooting. Ensure smooth functioning of Microsoft 365 applications and other collaboration platforms (Teams, Zoom, Genesys). Handle patch management, EDR, and DSM tools for endpoint security and compliance. Support connectivity issues related to ILL/MPLS/SD-WAN. Collaborate with OEMs, resellers, and service providers for escalations (L3/TAC level exposure desirable). Maintain documentation and provide timely updates to stakeholders. Occasional travel to Coforge offices for business-critical IT support. Mandatory Skills: L1/L2 assessment of network, systems, infra, VC, collaboration tools. Strong knowledge of Microsoft apps, O365, patch management. Exposure to EDR, DSM tools, and enterprise collaboration platforms (Microsoft Teams, Zoom, Genesys). Hands-on experience in executive support within a fast-paced enterprise ecosystem. Understanding of connectivity technologies: ILL/MPLS/SD-WAN. Desirable Skills: L3/TAC level exposure with OEMs, resellers, and service providers. Advanced troubleshooting and escalation management. Skills to be Evaluated On: L1/L2 troubleshooting of network, systems, infra, VC, collaboration tools. Ability to correlate issues with Microsoft apps, O365. Patch management and endpoint security (EDR, DSM tools). Proficiency in Microsoft Teams, Zoom, Genesys. Connectivity troubleshooting (ILL/MPLS/SD-WAN). Executive support experience in enterprise environments. Key Attributes: Strong communication and problem-solving skills. Proactive approach with attention to detail. Ability to work independently and under pressure.

Required Skills & Experience 2yrs+ Desktop / IT Support experience Hardware/Software troubleshooting Mobile device support Strong communication skills Reliable transportation and active DL Nice to Have Skills & Experience Coming from Healthcare/Hospital (or similar highly regulated environment) Associate or Bachelors degree or certifications Job Description We are looking for a Desktop Support Technician for a 3-6 month contract (with the possible extensions) Day to Day Summary We are seeking a ‘jack of all trades' to support our client's Project Team. This position requires a high level of reliability and professionalism as you will be interfacing with doctors, clinical support staff, and could be working in areas shared with patients. The ideal candidate posses expertise with “white glove support”, ability to troubleshoot/resolve issues related to hardware and software, and ability to support mobile devices. Responsibilities could include but are not limited to: Support for laptops and desktops Microsoft/Office Suite Deskside support for doctors and clinical staff Project support (equipment refresh, windows upgrades, etc) MUST: Have valid driver license and a vehicle

Greymatter Innovationz helps you stay digitally relevant across domains, technologies, and skillsets, every day. We are looking for: Veeva Vault QDocs L1 L2 L3 Support Duration: 6 - 12 months Veeva Vault QDocs - L1/L2 Support Role Overview: Provide Level 1 and Level 2 support for Veeva Vault QDocs, ensuring smooth operation, timely issue resolution, and high-quality user experience across documentation and quality management processes. Key Responsibilities: Serve as the first point of contact for user queries related to Veeva Vault QDocs. Perform initial triage, troubleshooting, and resolution of L1 issues (access, navigation, basic configuration, SOP support). Escalate complex issues to L3/technical teams with clear documentation and impact analysis. Support L2 activities including configuration checks, metadata updates, workflow troubleshooting, and user permission management. Monitor system performance, perform routine checks, and ensure compliance with internal quality and validation procedures. Assist in user onboarding, basic training, and preparation of support documentation/FAQs. Collaborate with QA, IT, and business teams to ensure system stability and continuous improvement. Required Skills & Qualifications: 1-3 years of experience supporting Veeva Vault (QDocs or other Vault modules preferred). Strong understanding of document management processes in regulated (GxP) environments. Basic knowledge of Vault configuration elements (roles, workflows, object/field configuration). Excellent communication, analytical, and problem-solving skills. Ability to work in a fast-paced, global support environment. At Greymatter Innovationz, We offer: Motivating Work Environment. Excellent Work Culture. Help you to upgrade yourself to the next level. And More!!!

Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize tools for building, monitoring and troubleshooting client devices Participate in Disaster recovery testing exercises Upholding procedures for logging, reporting, and statistically monitoring desktop operations Write technical support and client documentation in form of Knowledgebase articles Meet or exceed expected customer service levels Requirements: Minimum 5+ years of relevant experience in a Desktop Support/IT Helpdesk role. Experience configuring, installing, troubleshooting and repairing printers, PC and laptops. Hands on experience with Win 7, Win 10, Win 11 and MAC OS support. Windows Migration. Hardware/Software Troubleshooting Experience with VPN, Soft Phones, Remote Desktop, VDI. Asset Tracking/Inventory Management Phone and Tablet support (Windows, iPhone, iOS, Android) Experience with Ticketing System (ServiceNow). Strong Communications Skills Excellent proven track record supporting clients in a financial environment. Excellent proven customer service based approach Good written and verbal communication skills Good time management skills Strong organizational and analytical skills Ability to multi-task and work under pressure Ability to work autonomously and within team Dress Code: Business casual

Job Title: Service Desk Specialist Department: IT Reports To: Service Desk & IT Retail Field Manager ("US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.”) Summary: The Service Desk Specialist provides timely phone support and executes IT-related tasks to support overall business operations. This role requires strong technical troubleshooting skills, excellent customer service, and the ability to work flexible shifts, including evenings and weekends. Bilingual fluency in English and Spanish is required. Key Responsibilities: Handle incoming service desk calls professionally and efficiently Achieve 85% resolution rate for inbound incidents and requests Track, assign, and escalate tickets using ServiceNow Follow up on open tickets to ensure timely resolution Create and manage user accounts and permissions in a multi-platform environment Troubleshoot hardware, software, networking, and general IT issues Provide how-to support for applications and tools Escalate unresolved issues to internal teams or third-party vendors Monitor third-party portals for proactive issue tracking Support IT rollouts, upgrades, and ongoing projects Maintain and update internal process documentation Assist with desktop support and administrative IT tasks Participate in after-hours on-call rotation Qualifications: Education: Associate degree in MIS, Computer Science, or related field OR minimum 2 years of relevant IT support experience Skills & Experience: Bilingual: English and Spanish (required) Certifications (ITIL, Microsoft, Cisco) are a plus Strong communication and interpersonal skills Detail-oriented, self-motivated, and able to prioritize in high-pressure environments Experience in a team-based, customer-focused support setting A reasonable, good faith estimate of the minimum and maximum annual salary will be $58,000 $60,000 for this position with full benefits.

About Us: Datavault AI is revolutionizing the way organizations manage, value, and monetize their data. We empower businesses to unlock the full potential of their data through advanced financial modeling, risk assessment, and governance tools, all while maintaining privacy and regulatory integrity. Job Description: We are seeking a detail-oriented and proactive Computer Technician to join our IT team. This position is responsible for maintaining workstation and server security, supporting end-users, managing hardware/software deployment, and ensuring compliance with IT policies. The ideal candidate will have strong technical troubleshooting skills, experience with endpoint security, and the ability to communicate effectively with non-technical users. Key Responsibilities: Backup and securely wipe old hard drives quarterly. Ensure workstation and server anti-virus software is kept up to date. Ensure password policy and security policies are being adhered to. Decommission old equipment as needed, according to IT policies. Prepare and redeploy used equipment into production use as needed based on IT policies. Prepare and deploy new equipment and software as directed. Monitor, investigate, and remediate anti-virus and cybersecurity events. Update workstation Operating Systems and software as directed by IT Manager. Perform an extensive audit of all workstations on an annual basis, noting their general details, OS, software, and checking for policy compliance. Remediate any issues found. Perform end user IT support. Assisting IT Manager with IT projects. Complete other IT projects and IT duties as assigned. Qualifications: Associate's degree, bachelor's degree, or equivalent combination of education and CompTIA A+ certifications. 3-5 years of experience as a computer technician, IT support, or related role. Familiarity with Windows, Linux and Mac environments. Strong analytical, diagnostic, and problem-solving skills. Excellent interpersonal and communication abilities. Ability to work independently and manage multiple priorities effectively. Experience working in environments with strong IT compliance or security protocols. Scripting and group policy or Intune experience is preferred. Must be able to quickly relay technical information to non-technical staff and build up rapport with users. What We Offer: Competitive salary and benefits package. A fast-paced, high-impact work environment. Opportunity to work closely with executive leadership. The chance to work with cutting-edge technologies and make a significant impact. A culture of innovation, ownership, and growth.

Job Title: IT Support Technician Department: Information Technology Reports to: Technology Operations Supervisor FLSA Status: Exempt The IT Support Technician provides technical assistance and hands-on support to Trulieve locations, ensuring reliable performance of hardware, software, and network systems. This role is critical to maintaining operational efficiency through troubleshooting, maintenance, and technology deployments across facilities and dispensaries. Responsibilities include asset documentation, Level 3 escalation support, and development of SOPs for knowledge transfer. The position works closely with the Technology Operations Supervisor to uphold service standards and drive continuous improvement. Key Responsibilities Deliver exceptional customer service and technical support to internal employees. Provide on-site and remote IT support for locations nationwide. Respond promptly to support requests via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network issues for desktops, laptops, mobile devices, peripherals, and network equipment. Install, configure, and maintain operating systems, applications, and security tools. Manage user accounts, including password resets and access permissions. Perform routine system maintenance and updates. Document issues, resolutions, and processes in the IT knowledge base. Support IT projects such as upgrades, deployments, and migrations. Ensure compliance with IT policies and security standards. Maintain accurate documentation for managed stores and update during quarterly site visits. Administer Microsoft Azure, Office 365, and related applications. Troubleshoot network-related issues and assist with MDM platform management. Collaborate with IT Service Management to ensure a seamless support experience. Audit and streamline manual software processes and contribute to automation initiatives. Provide innovative solutions for complex technical challenges. Respond to critical technical needs on a 24/7 basis. Travel up to 35% nationwide. Retail & Store Support: Provide IT support for retail locations, including POS systems, printers, network connectivity, and store-specific applications. Resolve issues impacting store operations quickly to minimize downtime. Coordinate with vendors and internal teams for hardware replacements and repairs. New Store & Remodel Support: Assist with planning and execution of IT installations for new store openings and remodels. Deploy and configure network equipment, POS systems, workstations, and peripherals. Perform site readiness checks and ensure all IT systems are operational before launch. Document installation processes and maintain accurate inventory of deployed assets. Skills and Qualifications Experience: At least 3 years in IT support, help desk, or desktop support roles within an enterprise environment. Ability to make sound, timely decisions in a fast-paced setting. Independent self-starter. Education & Certifications: Associate's or bachelor's degree in IT, Computer Science, or related field (preferred). Certifications such as CompTIA A+, Network+, Microsoft Role-Based, or ITIL Foundation (preferred). Technical Skills: Operating Systems: Advanced knowledge of Windows OS and Windows Server; familiarity with mac OS and Linux. Microsoft Technologies: Proficiency in Office 365, Azure, Intune, SharePoint, and advanced O365 troubleshooting. Networking: Strong understanding of TCP/IP, VLANs, DNS, DHCP, VPN, and Wi-Fi troubleshooting. Device & Application Support: Hardware/software troubleshooting for desktops, laptops, printers, peripherals, and mobile devices. Systems Administration: Active Directory user management and permissions. Tools: Remote support tools (TeamViewer, Remote Desktop) and ITSM platforms (Zendesk, ServiceNow, ADO). MDM & Legacy Applications: Assist in managing mobile device platforms and legacy systems. Core Competencies: Customer Service: Communicate clearly and patiently with non-technical users. Problem-Solving: Identify root causes and implement effective solutions. Time Management: Prioritize multiple tickets and meet SLAs. Collaboration: Work effectively with IT teams and cross-functional departments. Additional Requirements: Must be at least 21 years old and pass Level 2 Background Screening. Willingness to travel up to 35% nationwide. Availability for 24/7 technical support as needed. Physical Requirements Ability to lift 25 lbs. to a height of five feet and carry up to fifty feet. Ability to climb ladders, kneel, crouch, and reach as needed. Ability to work in varying environmental conditions while wearing PPE. Visual acuity for detailed inspection and computer work. Ability to communicate verbally at conversation levels. Work Schedule 40+ hours per week with flexible hours based on business needs. Must be available for on-call duties, evenings, weekends, and holidays. Equal Opportunity Employer Trulieve Supports a Drug Free Workplace

Job Title: Manufacturing Support AssociateJob Description The Manufacturing Support Associate plays a crucial role in maintaining GMP readiness of cleanrooms by performing routine and ad-hoc facility sanitization, conducting viable and non-viable environmental monitoring, and supporting the flow of materials, equipment, and products throughout the facility. This position is highly detail-oriented and documentation-driven, essential for contamination control and ensuring patient safety. Responsibilities * Perform routine and ad-hoc cleaning of classified cleanrooms in accordance with SOPs, cGMP requirements, and regulatory expectations. * Accurately complete cleaning logs and documentation to ensure GDP compliance. * Support inspection readiness by maintaining cleanroom standards and promptly addressing deviations. * Safely transfer raw materials, consumables, drug products, and equipment throughout the facility, including classified locations. * Support material staging and preparation to enable timely manufacturing operations. * Assist production staff with ancillary support tasks, such as cryopreservation transfer tasks. * Adhere strictly to GMP, GDP, and safety requirements during all activities. * Comply with all local policies and SOPs governing tasks performed. * Maintain training status, including aseptic gowning qualification and requalification. * Identify and escalate any deviations or anomalies observed during cleaning, environmental monitoring, or material handling. * Participate in training, audits, and continuous improvement initiatives such as 5S/Kaizen to sustain a culture of quality and compliance. Essential Skills * Associate's degree in the sciences. * Strong documentation skills with GMP. * Experience in biologics, aseptic techniques, microbiology, laboratory work, and biology. * Environmental monitoring, aseptic technique, cleanroom gowning, GMP, and GDP. Additional Skills & Qualifications * Bachelor's degree in a science-based discipline (e.g., biology, chemistry, biotechnology) preferred. * Prior experience with cleanroom sanitization, environmental monitoring execution, and/or materials handling is strongly preferred. * Strong attention to detail with proven ability to follow SOPs and GDP requirements. * Strong teamwork and communication skills with flexibility to support cross-functional needs. Work Environment This role is within a leading US-based cell therapy contract development and manufacturing organization specializing in the development, manufacturing, and release of autologous and allogeneic cell therapy products for clinical and commercial supply. The organization operates from two U.S.-based manufacturing facilities and combines the agility and entrepreneurial spirit of a specialist CDMO with the global expertise and resources of a global leader in the pharmaceutical and biotechnology sectors. The work involves being in cleanroom environments, requiring the use of PPE and adherence to rigorous safety standards. Job Type & Location This is a Contract to Hire position based out of Princeton, NJ. Pay and Benefits The pay range for this position is $32.00 - $32.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Princeton,NJ. Application Deadline This position is anticipated to close on Jan 2, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Our mission is to provide and promote safety, permanency, and well-being for children and youth at risk of abuse, neglect, and delinquency. Job Description Ensures all support requests are documented in the identified tracking system(s) Verifies that all computers, software, applications, components, etc. are available and are installed correctly Receives requests from users to determine error situations and technical problems; monitors tickets for successful resolution Determines if a failure is hardware, software, or network related; assigns problem to technician(s) based on request type, severity, urgency, and availability Informs users of the correct policy and procedure regarding accessing USS support services Document all assets (hardware, software, systems, components, warranties, subscriptions, renewals, etc.)(what it is, who it belongs to, where it is located, serial numbers, tag numbers, etc. where applicable) in the identified tracking system(s) Document work flow processes by creating necessary policy and procedure documents, etc. Verifies that all computers, software, applications, components, etc. are available and installed correctly Expected to provide technical service and support to all OCF locations including but not limited to PJJSC, Collocation, CUA organizations, School District of Philadelphia, Philadelphia Parks and Recreation, etc. Expected to have personal transportation and are familiar and comfortable traveling within the city of Philadelphia Expected to be flexible with scheduled work hours (e.g., nights, weekends, etc.) and available for on-call work when necessary Performs related work as required Qualifications Establish and maintain working relationships with departmental associates Evaluate computing equipment and make recommendations to management based on cost, efficiency and compatibility with existing systems Troubleshoot and diagnose malfunctions and perform necessary minor maintenance and repair tasks to make computing equipment functional; without affecting warranty if applicable Evaluate and analyze network related problems for computing equipment, peripheral and communications hardware problems Modify network computing equipment and other peripheral devices to meet changing needs of users Perform strenuous physical duties such as installing/replacing cable, carrying heavy equipment, climbing ladders, running wire through ceilings, and working in confined spaces Able to support and travel within the city of Philadelphia to support all OCF locations Must be flexible with work schedule (e.g., nights, weekends, etc.) and availability for on-call duties when necessary Additional Information The User Systems Support (USS) Associate supports help desk staff and business activities including the management of individual ticket assignments, resolution of support requests, and other tasks as assigned to USS staff. USS associates may be asked to document and implement policies and procedures which drive the workflow and processes that allow the team to be most efficient and effective when supporting customers. The USS associate is expected to perform the full scope of service and support for all Office of Children and Families (OCF) locations internal and external independently as well as diagnose user problems and provide problem resolution with limited supervision. The USS Associate will facilitate problem resolution with limited supervision. Work is performed under the general direction of LAN management team.

Job DescriptionWho We Are We asked ourselves - What if better care didn't cost more? That's why we built Vitable: the health benefits platform making healthcare better for employers of everyday workers. We bring accessible, high-quality care to over 85 million uninsured and underinsured Americans. Unlike traditional options, our suite of health benefits is designed with real people at the center. Vitable empowers businesses to become better employers by making it easy to offer healthcare benefits to their teams. It's a better experience for employees and a smarter solution for employers. Simply put, we're built for better. We're growing rapidly and looking for eager team members who are hungry for change and passionate about delivering better care to the everyday worker. Does that sound like you? We are looking for licensed insurance agents to help our members navigate the benefits industry with a high-touch, customer-centric experience. This position will join our Client Operations Team. Vitable is a digital-first benefits platform. Members can sign up for insurance directly on our website but at times will need expert guidance. In this position, you'll be our members first point of contact when they reach out for support. Your goal will be to leverage your insurance knowledge to help our members find the best option for their unique needs. The majority of your day will be spent on the phone assisting members with their insurance enrollments and becoming an expert on the Vitable experience. Responsibilities Include But Are Not Limited To Providing customers a seamless support experience Submitting applications to the carrier and owning till approval Helping customers navigate the healthcare system Quickly identifying and resolving issues for customers when transactions and experiences don't go exactly as planned Comprehensively documenting phone calls and emails with members in Zendesk Answering qualifying and benefit specific questions Providing phone and email coverage for our members as scheduled Experience & Qualifications When reviewing resumes we'll be looking to see that you: Are a licensed insurance agent Have experience working with Healthcare.gov and/or other state based exchanges such as Covered California If we have an opportunity to engage you in your interview process, we'll look to assess how you Communicate clearly and effectively in both verbal and written formats. Demonstrate patience, empathy, and the ability to stay composed under stress. Apply your insurance expertise to guide individuals through the process of signing up for health coverage. Navigate and perform confidently within support or sales-based digital platforms. We Will Prioritize Candidates Who Have experience using Zendesk Have 5+ State Licenses Are fluently bilingual Benefits and Perks 100% Silver Plan + Full Medical Coverage Dental and Vision Coverage 401(k) and Life Insurance Access to Vitable's Primary Care membership Unlimited PTO Remote-first culture with a supportive team MacBook and any other gear you need Home office setup stipend Competitive equity package Who Thrives Here You care-about people, about purpose, about doing work that truly matters. You're the kind of person who sees a broken system and asks, "How can I fix this?" Challenges don't intimidate you-they energize you. You move quickly, but with intention. You don't just get things done-you get the right things done. At Vitable, we thrive on both autonomy and collaboration. You'll have the space to own your work, make smart decisions, and lead with initiative-while knowing when to pull others in, ask questions, and build together as a team. You'll fit right in if you're: Mission-driven and motivated by impact Someone who gets sh*t done (and does it well) Curious, thoughtful, and clear on your "why" A self-starter who figures things out Empathetic, honest, and genuinely cares about others Collaborative, but confident working independently Hungry for change-and ready to help make it happen We care deeply about the people we serve, and we care just as much about our team. We support each other, show up with heart, and find joy in the work we do. No egos. No jerks. Just good humans doing great work. Inclusion at Vitable Vitable is an equal opportunity employer. We celebrate diverse backgrounds, perspectives, and experiences-and we're committed to building a team that reflects the people we serve. If you're excited about this role but your background doesn't match every requirement, we still encourage you to apply. We care more about potential and passion than checking every box.

People Development Support Specialist and Facilitator (E6075) - 250387: KNW-B30 Description Job Summary The People Development & Learning team is hiring a Support Specialist & Facilitator to play a key role in delivering high-quality, best-in-class learning experiences across our organization. This role will use our Absorb LMS and support the future migration to a new LMS. This candidate will support the full lifecycle of learning programs-from marketing & communications to facilitation and logistics to participant engagement. The ideal candidate combines strong project/time management, instructional design, and learning technology expertise with a passion for enhancing employee growth and performance. This candidate must be a self-starter who can think strategically when completing every task or project. Key ResponsibilitiesSupport the management of the Learning Management System (LMS), ensuring accurate learning objectives, course setup, reporting, user management, and system optimization. Support monthly marketing and communication practices. Support logistics for in-person, hybrid, and virtual learning programs (scheduling, materials, communications, rosters, evaluations, meals). Coordinate across internal teams and external vendors to ensure seamless execution of learning initiatives. Create and manage purchase orders (POs), track budgets, and manage vendor relationships and contracts. Apply instructional design methodologies to create engaging, effective learning experiences. Support program facilitators as a learning producer during virtual sessions (Zoom, Klaxoon, WebEx, GoogleMeet, MS Teams, etc. ). Create compelling PowerPoint decks, participant guides, and supporting visual documents Manage learner and participant inquiries, providing high-quality, timely support. Work with broader HR community to ensure alignment with them for New Hire Orientation. Develop promotional content and learning articles to drive awareness and engagement. Use Canva (or similar design tools) to create eye-catching marketing materials, newsletters, and program campaigns. Support the Director of Learning in various Ad-Hoc assignments Qualifications EducationBachelor's degree or equivalent experience Human Resources, Education, Organizational Development, Communications, or related field. Req Work Experience 5+ years of experience in Learning & Development, People Development, or similar roles. Req Proven experience managing LMS platforms. Experience with Absorb and Migration from one learning management system to another is a plus Req Advanced proficiency in Microsoft PowerPoint and Excel. Req Strong project management skills with the ability to manage multiple priorities and deadlines. Req Experience designing, producing, and facilitating learning programs (virtual and in-person). Req Excellent written and verbal communication skills with strong attention to detail. Req Analytical mindset with experience using learning and engagement data to drive insights. Req Experience with tools such as Articulate 360, Rise, Storyline, or Captivate. Pref Familiarity with HRIS and analytics tools (e. g. , Power BI, Tableau). Pref Background in vendor management and learning operations. Pref Certification in instructional design or learning technologies (ATD, CIPD, or similar) is a plus. Pref Experience with SharePoint, Google Suite of Tools- especially Google Calendar and Meet Pref Skills and Requirements Project and stakeholder management Instructional design and facilitation Data analysis and reporting Creative visual communication Learner-centric mindset Agility and problem-solving Collaboration and vendor management Strategic thinking Operate autonomously in fast fast-paced environment Other Requirements:As defined in IEEE Policies, individuals currently serving on an IEEE board or committee are not eligible to apply. PLEASE NOTE: This position is not budgeted for employer-sponsored immigration support, this includes all persons in F (both CPT and OPT), J, H, L, or O status. For information on work demands and conditions required for this position, please consult the reference document, ADA Requirements. This position is classified under Category II - Mobile Positions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. ===============================================Disclaimer: This is proprietary to IEEE. It outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management's right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons. Min: $79,000. 00 Max: $99,000. 00 Job: Human Resources Primary Location: United States-New Jersey-Piscataway Schedule: Full-time Job Type: Regular Job Posting: Dec 22, 2025, 2:33:09 PM

Must Have Technical/Functional Skills * Primary Skill: Ping Access * Secondary: Ping Federate * Tertiary Skill: Linux * Experience: Minimum 10 years Roles & Responsibilities * 8+ years of Production support experience on Ping Access, Ping Federate, Ping Directory, PKI, Splunk, excellent knowledge of Identity and Access Management (IAM) domain. * Excellent knowledge on Linux, Networking (TCP/IP), Information security. LINUX is Required. * Well versed with ITIL framework * Excellent Communication Skills * Demonstrate a strong work ethic and takes pride in accomplishment. * CISSP OR equivalent Information Security domain certificate will be value add. * Exhibits strong drive for results and success. * Persists in the face of significant difficulties, does not give up easily. Identity and Access management (IAM) operations team is accountable for the successful delivery of all operational services globally for the IAM applications and infrastructure of the bank. This team supports a wide range of IAM infrastructure such as Single Sign On, Consolidate Directory Services Network (CDSN), Federated Identity (aka SAML), PKI infrastructure and tools, Extended Authentication Services, Strong Authentication, SailPoint and Splunk. This includes problem engagement during triage, service restoral, identification of root cause, and facilitation and co ordination of identification of root cause and permanent fix resolution - in accordance with agreed upon practices. Generic Managerial Skills, If any Identity and access Management TCS Employee Benefits Summary: * Discretionary Annual Incentive. * Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. * Family Support: Maternal & Parental Leaves. * Insurance Options: Auto & Home Insurance, Identity Theft Protection. * Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. * Time Off: Vacation, Time Off, Sick Leave & Holidays. * Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Salary Range : $110,000-$120,000 a year

Job DescriptionDescription: RK Pharma Inc, a vertically integrated pharmaceutical company headquartered in NJ, is seeking an IT/Networking Associate to work with our growing Information Technology Team as we scale towards commercial manufacturing in the next upcoming months.? As a company focused on the development, manufacturing and sale of high quality and affordable generic pharmaceutical products worldwide we are looking for sharp, driven, self-directed individuals to help us grow our mid-stage start-up team. This position is located in East Windsor, NJ and is required to be onsite. Requirements: If this sounds interesting to you, it's probably because up to this point you have: Bachelor's degree in Information Technology, Computer Science, or a related technical field. 2-4 years of experience in IT support or networking, preferably in a pharmaceutical, manufacturing, or regulated environment. Strong knowledge of network infrastructure, LAN/WAN, routers, switches, firewalls, and VPNs. Familiarity with Windows Server, Active Directory, SQL databases, and backup systems. Understanding of GMP, data integrity (ALCOA+), and 21 CFR Part 11 requirements for computerized systems. Experience troubleshooting hardware, software, and network connectivity issues. Excellent problem-solving, documentation, and communication skills. Certifications such as CompTIA Network+, CCNA, or MCSA preferred. The main expectations and responsibilities for this position are: Provide technical support and troubleshooting for network systems, computers, and related hardware within GMP and office environments. Monitor and maintain network performance, connectivity, and security to ensure reliable system operation. Assist in configuring, maintaining, and upgrading network equipment, servers, and user workstations. Support data integrity and system validation activities in collaboration with Quality Assurance and IT management. Maintain backup, disaster recovery, and system access control procedures per company policy and regulatory standards. Manage user accounts, permissions, and credentials. Coordinate with external vendors and IT partners for system installations, upgrades, and security patches. Document all IT-related activities, incidents, and changes in compliance with change control and audit requirements. Support periodic IT audits and validation activities to ensure continued GMP compliance. Promote cybersecurity awareness and data protection best practices across all departments. If this sounds like something that is of interest to you, please don't hesitate to apply to start a conversation. We look forward to getting to know more about you and the skills you can bring to a company like RK Pharma Inc. WE ARE SLATING THESE HIRES FOR START DATES IN APRIL OF 2026 BUT ARE COLLECTING APPLICATIONS NOW, NEXT STEPS WILL BE SENT TO YOU IN EARLY FEBRUARY 2026 ONSITE INTERVIEWS WILL BE SCHEDULED IN MARCH 2026 START DATES IN APRIL 2026 RK Pharma Inc is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status

Benefits: Competitive salary Employee discounts Flexible schedule Opportunity for advancement Training & development We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us! No matter your work background or experience level, we welcome you to apply! What you need: Strong interpersonal and communication skills Experience in a fast-paced retail environment Basic computer proficiency and ability to troubleshoot Prior customer service or sales experience is preferred, but not required Willingness to learn and grow in a customer-focused role Additional Perks: Full-time and part-time positions are available Flexible Schedule Options - Work that works for you! Work Lotto (Win money for logged shifts) Low-cost benefits (healthcare, dental & vision) Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month) Free identity theft protection Corporate discount program Free tax preparation training and PTIN registration reimbursement Referral bonus opportunities are available for referring qualified candidates Free continuing tax education Opportunities for advancement within the organization Employee referral program Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually) 401k with Company Match (eligible to participate after working the first 1,000 hours) If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today! Compensation: $14.00 - $16.00 per hour Working at Jackson Hewitt Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us. Taxes are fun (really!) At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now. PTIN Certification: Yes Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. CANDIDATE ACKNOWLEDGEMENT: Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation. I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the “Company”) are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered. I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process. By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out. By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the “Candidate Acknowledgment” set forth on the job posting.

FULLTIME. Pease note: It is not a pure PMO Project Manager or Completely Technical Development manager role. The role is not expected to do design, development, etc. Mainly Production incident management, defect fixing & hot patches. Detailed JD: • About 12+ years in overall IT. • Technical background - Preferably Java development background • PL-SQL skills - Intermediate level • Basic conceptual knowledge on Network, Firewall, Clustering, Replication, etc • Experience in L3 support • Experience in Defect Triaging, Functional Analysis • Project Management skills to drive a large global support team (25+ today, expected to grow to 50 in next 6-12 months) • Excellent communication and articulation skills. • Experience interfacing and providing status report and other metrics reporting to senior stakeholders (Director & MD level) • Experience in building relationship & Coordination with various cross functional groups (Functional, Development, Production Support, Release Management, et al) • Experience in driving and mentoring team Needs to take “Driver seat” and run independently with minimal supervision. Additional Information All your information will be kept confidential according to EEO guidelines.

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Temporary Sales Support Associate Job Description The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role. Sample of tasks required of role: CASH WRAP: Greeting the customer with a smile and with eye contact and offering your name Interact genuinely and naturally with the customer Read cues and determine customers' needs Conduct email/name capture, where permitted by law Maintain accuracy when operating POS Maintain cash wrap organization and cleanliness Suggest multiple add‐ons and sell gift cards Maintain cash and POS media accurately and in compliance with Coach policy Create lasting impression by genuinely thanking customer and provide reason to return Represent Coach brand appropriately STOCKROOM / WAREHOUSE: Receive shipment and transfers Notify Store Management when new product arrives Scan cartons/transfers, verifying store information is correct Communicate all discrepancies to Store Management Process shipment/transfers according to Coach standards and timeframes Organize and clean stock room daily; to include offsite / remote warehouse as applicable Shift/organize product in the stockroom; react to sell through and make room for new product Manage stock levels/product ownership in back-of-house and sales floor Prepare and conduct regular cycle counts, as directed Participate in store physical inventory counts, as scheduled Maintain Company Loss Prevention standards SALES FLOOR: Regularly analyze sales floor to assess replenishment needs Replenish sales floor/assigned zone React to sell through and execute visual merchandising needs. Support sales floor activities, as directed Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers Respond to customer requests confidently; partner with sales team or Store Management, when needed Upkeep housekeeping standards Competencies required: Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect. Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings. Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high tension situations comfortably. Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything. Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks. Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn't have to finish things before moving on. Can comfortably handle risk and uncertainty. Additional Requirements Experience: 1- 3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace. Education: High school diploma or equivalent; college degree preferred. Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets. Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers. Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.). Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at ************** Our Competencies for All Employees * Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. * Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. * Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. * Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. * Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. * Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. * Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Our Competencies for All People Managers * Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. * Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. * Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at ************** or ****************************** Visit Coach at ************** Work Setup BASE PAY RANGE $15.00 TO $17.00 Hourly General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company's 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation. Req ID: 121853

Job DescriptionBenefits: 401(k) matching Health insurance Paid time off Title: Direct Support Professionals Supervisor: Direct Support Supervisor Purpose: Under the supervision of the Direct Support Supervisor the Direct SupportProfessional is responsible for the shift coverage and clinical intervention to clients. Requirements: Acquire High School Diploma or GED, and /or one years experience working in a related field, valid drivers license, and minimum age of 18 years old. Responsibilities: The Direct Support Professional t is responsible for the following but not limited to the specific responsibilities: Requirement to pass criminal background, central registry, CARI check, and a drug test pre- employment and randomly, Physical and PPD at time of hire. Complete basic staff training required by the Division within 90 days of employment. Assist in the formulation of ISPs; Establish and maintain working relationships with families, guardians, case managers, and other interested persons; Assist Individuals in the overall operation of the home to ensure the house is clean and in good order; Shop for food as designated by the Direct Support Supervisor; Assist Individuals with self help and grooming skills, laundry, and domestic chores; Respond to emergency situations as directed by the Direct Support Supervisor; Participate in ongoing training to learn various behavior management methods and techniques; Assist with medical care of Individuals including transportation, pick up of prescription, communication of medical information, etc; Assist with meal planning / preparation; Be available to Individuals and staff on a 24 hour basis during emergencies; Ensure that the house is properly secured for the night; Provide training in the area of bedtime readiness; Ensure that the Individuals in the bed at a reasonable hour, properly bathed, and readied; Complete household cleaning as designated by the Direct Support Supervisor; Record significant shift happenings and observations in the daily log; Be responsible for group home laundry, and for Individuals laundry as assigned; Monitor each Individual and attend to Individuals needs throughout the night; Complete a daily medication count; Waken the Individuals at an appropriate morning hour; Train and supervise Individuals around morning outlines; Review the implantation of the IHP and monitor continuing IHP development; Administer medication, record the administration of medication in accordance with DDD guidelines. Assists the Direct Support Supervisor with continuous monitoring of medication administration procedures; Requirement to cooperate with the Department of Human Services, Division of Developmental Disabilities licensee and staff in any inspection or inquiry, investigation; Assure that each Individual is free from physical or mental abuse;

Ensures all support requests are documented in the identified tracking system(s) Verifies that all computers, software, applications, components, etc. are available and are installed correctly Receives requests from users to determine error situations and technical problems; monitors tickets for successful resolution Determines if a failure is hardware, software, or network related; assigns problem to technician(s) based on request type, severity, urgency, and availability Informs users of the correct policy and procedure regarding accessing USS support services Document all assets (hardware, software, systems, components, warranties, subscriptions, renewals, etc.)(what it is, who it belongs to, where it is located, serial numbers, tag numbers, etc. where applicable) in the identified tracking system(s) Document work flow processes by creating necessary policy and procedure documents, etc. Verifies that all computers, software, applications, components, etc. are available and installed correctly Expected to provide technical service and support to all OCF locations including but not limited to PJJSC, Collocation, CUA organizations, School District of Philadelphia, Philadelphia Parks and Recreation, etc. Expected to have personal transportation and are familiar and comfortable traveling within the city of Philadelphia Expected to be flexible with scheduled work hours (e.g., nights, weekends, etc.) and available for on-call work when necessary Performs related work as required Qualifications Establish and maintain working relationships with departmental associates Evaluate computing equipment and make recommendations to management based on cost, efficiency and compatibility with existing systems Troubleshoot and diagnose malfunctions and perform necessary minor maintenance and repair tasks to make computing equipment functional; without affecting warranty if applicable Evaluate and analyze network related problems for computing equipment, peripheral and communications hardware problems Modify network computing equipment and other peripheral devices to meet changing needs of users Perform strenuous physical duties such as installing/replacing cable, carrying heavy equipment, climbing ladders, running wire through ceilings, and working in confined spaces Able to support and travel within the city of Philadelphia to support all OCF locations Must be flexible with work schedule (e.g., nights, weekends, etc.) and availability for on-call duties when necessary Additional Information The User Systems Support (USS) Associate supports help desk staff and business activities including the management of individual ticket assignments, resolution of support requests, and other tasks as assigned to USS staff. USS associates may be asked to document and implement policies and procedures which drive the workflow and processes that allow the team to be most efficient and effective when supporting customers. The USS associate is expected to perform the full scope of service and support for all Office of Children and Families (OCF) locations internal and external independently as well as diagnose user problems and provide problem resolution with limited supervision. The USS Associate will facilitate problem resolution with limited supervision. Work is performed under the general direction of LAN management team.

FULLTIME. Pease note: It is not a pure PMO Project Manager or Completely Technical Development manager role. The role is not expected to do design, development, etc. Mainly Production incident management, defect fixing & hot patches. Detailed JD: • About 12+ years in overall IT. • Technical background - Preferably Java development background • PL-SQL skills - Intermediate level • Basic conceptual knowledge on Network, Firewall, Clustering, Replication, etc • Experience in L3 support • Experience in Defect Triaging, Functional Analysis • Project Management skills to drive a large global support team (25+ today, expected to grow to 50 in next 6-12 months) • Excellent communication and articulation skills. • Experience interfacing and providing status report and other metrics reporting to senior stakeholders (Director & MD level) • Experience in building relationship & Coordination with various cross functional groups (Functional, Development, Production Support, Release Management, et al) • Experience in driving and mentoring team Needs to take “Driver seat” and run independently with minimal supervision. Additional Information All your information will be kept confidential according to EEO guidelines.