Support associate jobs in Glen Burnie, MD - 1,608 jobs

Centurion is looking to hire a Help Desk Supervisor/Sr. User Trainer to work ONSITE at the one of federal clients in Washington, DC. We are looking for on-site technical resource/support in making visually appealing and data accurate updates to a public facing website. Quick learner who is willing to learn new data management systems in order to provide high-level support, as well as day-to-day management in conjunction with job requirements. Primary Responsibilities: Provide on-site technical resource/support who should be comfortable with making visually appealing and data-accurate updates to a public facing website. Quick learner who is willing to learn new data management systems in order to provide high-level support, as well as day-to-day management. Create, modify and run daily, weekly, monthly and quarterly reports, as requested. Provide technical support to new and current users of the internal database system. Assist in testing database functionality following upgrades or fixes. Make updates to website based on specific data points at regular intervals. Provide technical support to office staff as necessary, to include interaction with Department technical staff, ordinary maintenance of office technical equipment, and routine troubleshooting. Candidate should be mindful of principles of cybersecurity, data protection, and privacy in all work assignments. Basic Qualifications: Excellent written and oral communication skills. Strong skills in commonly used software, such as Microsoft Office Suite with emphasis on Excel, Word and PowerPoint. Experience using Drupal, TEAMS or TEAMS Apps. Experience with SharePoint (Administrative Role) Bachelor's degree (or equivalent) and 2+ years of experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users, is preferred. At least one year teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications preferred. Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. Should be an expert user of the Government's word processing, spreadsheet, and email systems. Must be a U.S. Citizen and able to obtain a Public Trust clearance. Preferred Qualifications: Experience working in a Government and/or Litigation Support environment in conjunction with basic qualifications, preferred. Undergraduate degree valued. Prior supervisory experience strongly preferred. Experience with DOJ office automation environments extremely helpful. Knowledge of Government's IT environment, including office automation networks, PC and server based applications preferred. Experience using payroll systems, and financial management systems a plus. At least one year of experience in automated litigation support preferred.

Project Coordinator Job Type: Fully Onsite - 5 days a week (M-F) Pay Rate: $32-$33 hourly on W2 Salary: $55,000-70,000k Yearly We are seeking a detail-oriented and highly organized Project Coordinator to support our project management team. This role is critical in ensuring projects run smoothly by tracking schedules, managing documentation, and coordinating communication across departments and external partners. The ideal candidate will play a key role in maintaining efficiency and ensuring project success. Responsibilities: Support Project Managers with scheduling, tracking, and reporting. Maintain organized project documentation and updates. Coordinate meetings and follow up on action items. Communicate with internal teams, suppliers, and customers. Monitor progress and flag risks or delays. Qualifications/Must haves: 4+ years of project coordination or related experience. Experience with purchase orders (POs) and managing customer accounts. Strong organizational and multitasking skills. Proficiency with MS Office; familiarity with project management tools (e.g., Asana, Smartsheet) is a plus. What We're Looking For: Strong communication skills with an outgoing, adaptable, and professional attitude. Comfortable with daily commute and able to work onsite 5 days a week. Available for onsite interviews and flexible with the hiring manager's schedule. Ready to start immediately if selected and open to any shift schedule.

Job ID 2025-13238 # of Openings 1 Category Information Technology Benefit Type Salaried High Fringe/Full-Time LMI is seeking a dynamic and strategic Genesys Practice Manager to cultivate, strengthen, and advance our partnership with Genesys and lead go-to-market architecting for LMI's Call Center as a Service (CCaaS) solutions. This role requires a self-starter who can drive strategic initiatives, manage go-to-market efforts, support business development teams as a platform expert, and enable LMI's delivery teams to maximize value from the partnership. The ideal candidate blends Genesys technical acumen with business development savvy, and thrives in a mission-driven, collaborative environment. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value. Responsibilities Serve as the primary point of contact and strategic lead for LMI's alliance with Genesys. Develop and execute joint business development strategies, co-marketing campaigns, and enablement programs. Collaborate with Genesys teams to align roadmaps, identify mutual growth opportunities, and co-sell solutions. Lead business development opportunities, securing and leading client discussions, bringing Genesys platform expertise and leading solutioning discussions. Train and equip internal delivery teams on Genesys capabilities, certifications, and integration best practices. Track partnership health metrics, report on performance, and recommend refinements to improve outcomes. Represent LMI at Genesys events, alliance summits, and internal leadership showcases. Work cross-functionally with sales, marketing, delivery, legal, finance, and executive leadership. Lead proposal development for opportunities involving Genesys capabilities, ensuring alignment with both client needs and alliance expectations. Qualifications Minimum Requirements: Bachelor's Degree or higher. Minimum of 5 years' experience in alliance or partnership management in support of the Genesys and other platforms. Demonstrated success managing strategic technology alliances (experience with Genesys or similar ecosystems strongly preferred). Strong business development, cross-functional collaboration, and communication skills. Ability to translate technical capabilities into business value, especially in federal or regulated environments. Proven track record developing and executing joint marketing and go-to-market activities. Comfort working in matrixed environments and liaising across domains including sales, delivery, and executive leadership. The ablity to obtain/maintain necessary security clearance Desired Qualifications: Experience in the federal sector with technology solution sales or partnerships. Understanding of Genesys platform modules (ITSM, CSM, ITOM, IRM, HRSD, App Engine, etc.) and deployment best practices. Certifications in Genesys (e.g., Genesys Sales Representative, System Administrator, Certified Technical Architect). Familiarity with solution-based contracting and government procurement processes. LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.

A mid-sized patent law firm located in Washington, DC, is seeking candidates with prior experience in patent prosecution and a relevant degree. The ideal applicant will have a USPTO Reg. No. and competencies in software technologies like cloud and AI. This firm, specialized in IP placements, offers a unique understanding of technical needs and candidates' career aspirations, ensuring a supportive recruitment experience. Candidates are encouraged to apply confidentially for this exciting opportunity in patent law. #J-18808-Ljbffr

LHH is seeking a Research Program Support Specialist for a client in Linthicum, MD The Research Programs Specialist provides administrative and operational support for the Research initiatives. This includes managing research grants, assisting with investigator support programs, and coordinating research education activities. The role involves compliance checks, grant processing, tracking submissions, preparing reports, and supporting governance committees. Key Responsibilities Perform grant application compliance checks and maintain submission trackers. Assist with grant review, processing, management, and closeout. Prepare funded/not funded letters and update statuses in Proposal Central. Track awardee reports and follow up on delinquent deliverables. Support governance committees with meeting minutes and SOP finalization. Assist with annual meeting preparation, including logistics and inventory. Handle clerical tasks such as printing, binder creation, and workroom organization. Requirements Bachelor's degree preferred, ideally in health science-related fields. Experience in research or grants program administration is a plus. Familiarity with online survey tools (e.g., SurveyMonkey) preferred. Willingness to attend evening calls and occasional weekend events. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Primary Posting Location : City Landover Primary Posting Location : State/Province MD Primary Posting Location : Postal Code 20785 Primary Posting Location : Country US Requisition ID Type Full Time Category Client Services/Account Management Minimum USD $18.50/Hr. Maximum USD $26.44/Hr. Summary Key Account Support Specialist As a Key Account Support Specialist, you will play a pivotal role in driving client success. Your primary responsibilities will include directing client annual review process to customers. You will work closely with Key Account Managers ("KAMs") to manage client business planning, forecasting, annual reviews, and joint business planning. You will leverage insights to develop category review presentations and promotional planning. In this role, you will also actively manage and develop strategic annual plans for clients. You're the expert within client systems and platforms. You will lead all issue resolution activities with client systems, identify all overspend and/or spending shortfalls, and work with relevant KAMs to resolve, using insights and data to recommend improvements. As a KASS, you're the expert for the client(s) products, brands, SKUs, pricing and promotional plans. You suggest strategic actions and guide client promo planning activities. Job Will Remain Open Until Filled Responsibilities The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Essential Responsibilities Revenue Budget Achievement * Research and implement effective strategies for clients so they can meet business objectives, including revenue and market share objectives * Make recommendations for how clients can achieve financial targets Analysis and Presentations * Analyze data to identify trends and recommend opportunities for improvement and reduce competitive threats * Develop and conduct negotiations to maximize profitability and maintain positive relationships * Build sales presentations for key clients and make client recommendations for customer presentations Client Key Performance Indicators Achievement * Analyze performance metrics of assigned clients and make recommendations for improvement * Recommend ways to improve business margin for clients and recommend action plans * Strategize on how to maximize marketing spend to achieve client's financial goals. * Review marketing schematics on behalf of customers, and coordinate closely with cross-functional stakeholders in our schematic, reset and retail departments Data Systems & Reporting * Drive cross-collaboration among all other internal teams * Analyze data reports to ensure financial performance meets forecasted targets * Drive alignment across KAMs, highlighting key opportunities and challenges and also suggesting resolutions to issues Supervisory Responsibilities Direct Reports - This position does not have supervisory responsibilities for direct reports Indirect Reports - Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports Minimum Qualifications Education Level: (Required): Bachelor's Degree or equivalent experience 1-3+ Years of experience with grocery operations, including promotional planning activities, systems experience preferred. Required Knowledge, Skills and Abilities * Strong presentation skills * Excellent interpersonal and organizational skills * Working knowledge of syndicated data * Proficiency in Microsoft Excel * Intermediate or advanced computer skills * Strong written communication and verbal communication skills * Conflict management skills * Demonstrated ability to provide cross-functional leadership * Well-organized, detail-oriented, and able to handle a fast-paced work environment * Flexible and adaptable, able to change and alter according to changes in projects or business environment * Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines Environmental & Physical Requirements Office / Sedentary Requirements Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the abilty to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs. Additional Information Regarding Job Duties and s Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law. CONNECT TO YOUR CAREER Not ready to apply? Connect with us for general consideration.

Hanover Research - Tier 1 Helpdesk Support Specialist Arlington, VA Hybrid Opportunity Hanover Research is seeking aTier 1 Helpdesk Support Specialistwho will provide support to end users throughout the organization. Reporting to the IT Systems and SupportManager, this role willserve as a first point of contact for all IT-related helpdesk inquiries.This role will perform basic IT helpdesk responsibilities that are well documented, such as new user creation in multiple IT and Enterprise Application systems,coordinating equipment shipments with employees, and basic troubleshooting.This is an excellent opportunity for individuals looking to start a career in IT, with training and documentation provided to support professional growth. Responsibilities Initial contact:Serve as the first point of contact for users reporting technical problems through help desk tickets. Basic troubleshooting:Diagnose and resolve common hardware, software, and network issues, such as password resets, software installations, Single Sign On, and connectivity problems. User guidance:Guideend-users through basic troubleshooting steps and solutions. Escalation:Recognize when an issue is beyond their scope and escalate it to Tier 2 support,other specialized teams, or convert to achange request "CR". ITSM System Hygiene: Review tickets and CRs on a regular basis to ensure things areclosedout in a timely manner. Documentation:Document all issues, troubleshooting steps, and resolutions in a ticketing system. Customer service:Maintainstrong customer service skills to ensurea positiveuser experience. Enterprise Cloud Applications:Assistwith user setup, password resets, basic training, and other tier 1 responsibilities for Enterprise Applications such as Salesforce, Workday, FreshService,DocuSign, etc. End user hardware lifecycle management:Arrange shipping and tracking of new and replacement user laptops,securely wipe laptop data. Qualifications High school degreerequired Associate's degree in IT or related fieldor 2 years' experience in a similar rolepreferred. Basic understanding of computer hardware, operating systems (Windows/mac OS), and common software applications Familiarity with cloud-based platforms such as Microsoft 365, Google Workspace, or Salesforce (training provided) Strong verbal and written communication skills Excellent customer service and interpersonal skills Ability to follow written documentation and standard operating procedures Willingness to learn and adapt in a fast-paced environment Ability to prioritize and manage multiple tasks with attention to detail Ability to work independently and as part of a team Interest in pursuing a career in IT support, systems administration, or Enterprise Cloud Applications Administration or Development Location Officeis located in Arlington, VA HybridRole. In-office Tuesdays and Thursdays and as needed. #Remote #LI-Remote Benefits Starting at 18+ days Paid Time Off 14 paid holidays including Martin Luther King Jr. Day, Juneteenth, and Indigenous People's Day, and personal holidays 401(K) employer matchingprograms Comprehensive health and dental benefits package Health and wellness packages with discounts to local gym Community service opportunities In-office snacks and beverages Compensation Hanover Research strives to create compensation and benefits programs that are competitive,equitable,and fair. The compensation range for this role at the company is$50,000 - $60,000. Please note that the base salary offered is contingent on the candidate's job-relatedknowledge, skills, and experience. Our base pay range isdeterminedby the role and the market. Hanover believes in supporting our team's overall well-being now and in the future. We provide retirement benefits and 401K matching to help youplan ahead, wellness benefits to keep you healthy, medical coverage to lift you up if you or your dependents get sick, and paid time away to rejuvenate. You can learn more about our benefits on our Hanover Research Careerspage or please talk to your Recruiter to learn more. About Hanover Research Founded in 2003, Hanover Research is a global research and analytics firm that delivers market intelligence through a unique, fixed-fee model to more than 1,000 clients.Headquarteredin Arlington, Virginia, Hanover employs high-caliber market researchers, analysts, andaccountexecutives to provide a service that is revolutionary in its combination of flexibility and affordability. Hanover was named a Top 50 Market Research Firm by the American Marketing Association from 2015 to 2021. To learn more about Hanover Research, visit************************ Hanover Values Business Building - We build our business quickly and intelligently and we help our clients do the same Thought Leadership and Innovation - We strive constantly to deliver better information in a better way Service - To our clients and our community, service is our guiding principle Leadership and Mentorship - Our talent is our greatest asset, and we hope to help our people be their best Firm Citizenship - We are optimists who believe there are endless possibilities for our company and ourselves How to Apply If you are interested in the prospect of working for a dynamic, fast-growing company, we encourage you tosubmityour resume and any other supporting materials. Hanover strives to be accessible to all users and job seekers. If you are a qualified individual with a disability and needassistancein accessing our website or completing a job application, please contact Hanover Research at or via email . All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodation. Hanover Research is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact. Ciena is the global leader in high-speed connectivity, building adaptive networks to empower customers, partners, and communities to thrive in the AI era. Join us as an Advance Technical Support Engineer in our Blue Planet division to shape the future of network orchestration and inventory management. How You Will Contribute: Serve as the primary contact for Blue Planet customer cases and issues, ensuring prompt and effective resolution. Analyze, troubleshoot, and resolve production and non-production deployment challenges while providing feedback to internal teams for continuous improvement. Collaborate with engineering teams to address and resolve technical issues, delivering solutions to customers. Develop workarounds to reduce customer dissatisfaction and enhance functionality. Advocate for customer needs internally while ensuring deployment plans and timelines are successfully achieved. Provide insights to product management and R&D teams to drive future product enhancements. Travel as needed to support customer deployments and engagements. The Must Haves: Bachelor's degree in a related field with 5+ years of experience, or Master's degree with 3+ years. Strong analytical and problem-solving skills in customer-facing roles. Expertise in debugging, monitoring, and troubleshooting, with the ability to collect and analyze information efficiently. Proficiency in automation tools to streamline data collection and minimize downtime. Exceptional written and oral communication skills, capable of deep technical analysis and high-level product discussions. Independent working capability with flexibility to support globally distributed teams, including occasional weekend and extra hours. Solid understanding of telecom evolution (3G, 4G, 5G) and RAN architecture. Experience with data networking and IT applications solutions across OSI layers 2-7, including Telco vendor CLI/configuration knowledge. Nice to Haves: Advanced Linux skills with scripting expertise. Network troubleshooting experience and familiarity with OSS/BSS/Network Management systems. Programming knowledge in Java, Python, and Shell scripting. Database proficiency (PostgreSQL, Neo4j, MySQL). Knowledge of SNMP, Syslog, ICMP, and SSH protocols. Hands-on experience with RESTful APIs, Kafka messaging bus, BPMN, and TOSCA. Familiarity with open-source technologies such as Logstash, Kibana, Elasticsearch, Nagios, Grafana, Swagger API, and Open-API. Deployment experience in cloud environments (AWS, Azure, GCP, OpenShift, WRCP) and CI/CD pipelines (Jenkins, GitHub). #LI-BS1 Pay Range: The annual pay range for this position in Canada is C$82,200 - C$131,400. The annual pay range for this position in US is $82,300 - $131,500. Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. Not ready to apply? Join our Talent Communityto get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey. Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker. Position Purpose The Lead Technology Support Engineer is responsible for overseeing the operations and performance of the IT service desk team within the Bank. This role involves managing the day-to-day activities of the service desk, ensuring efficient and effective resolution of technical issues, and delivering exceptional customer service to end users. The Lead Technology Support Engineer is also responsible for developing and implementing IT service desk strategies, policies, and procedures to enhance service delivery. Position Responsibilities Team Management: Lead and supervise the team of service desk support engineers, providing guidance, support, and coaching. Set performance goals and conduct regular performance evaluations. Foster a positive work environment that encourages collaboration and continuous improvement. Manage resource allocation, workload distribution, and scheduling to ensure optimal service desk coverage. Service Desk Operations: Oversee the day-to-day operations of the service desk, ensuring timely response and resolution of IT issues. Monitor service desk metrics and KPIs to evaluate performance and identify areas for improvement. Coordinate with other IT teams to resolve complex technical issues and escalate problems when necessary. Maintain knowledge base and documentation of common issues and solutions for efficient problem resolution. Identify trends; Evaluate, recommend, and implement new technologies in support of business and IT objectives. Customer Service: Promote a customer-centric approach within the service desk team, focusing on delivering excellent customer service. Ensure timely and effective communication with end users regarding the status and progress of their IT requests. Handle escalations and customer complaints, working to resolve issues and provide satisfactory solutions. Identify trends in user feedback and implement proactive measures to improve customer satisfaction. Continuous Improvement: Regularly assess service desk processes, tools, and technologies to identify opportunities for improvement. Stay up-to-date with industry best practices and emerging trends in IT service management. Implement service desk enhancements and initiatives to optimize efficiency and service quality. Provide recommendations to senior management on service desk improvements, including staffing, training, and technology upgrades. Reporting and Analysis: Prepare and present regular reports on service desk performance, including ticket volumes, response times, and customer satisfaction. Analyze data and metrics to identify patterns, trends, and areas requiring attention. Use insights from data analysis to drive process improvements and operational efficiency. Coordination of new employee onboarding including account creation and laptop imaging. Assist with management and administer systems to track business assets. Manage the hardware lifecycle to meet business requirements within budget. Assist with and support the use of technology for conferences both physical and virtual. Administer the service management systems. Required to be on-call as needed for emergency situations. Other responsibilities and duties, as assigned. Minimum Education & Experience Required A minimum of 5 years' experience in related field. A minimum of 3 years' managerial experience. Bachelor's degree in Computer Science or related field; Or equivalent combination of education, skills, and experience. Experience in infrastructure development or support including developing and managing to budgets. Experience with LAN/WAN networks, Internet technologies such as DNS, system helpdesks, PC support functions and technology infrastructure operations. Experience supporting or managing business critical processes and components, including Financial Systems, Microsoft Enterprise Applications, Active Directory, VoIP, and Disaster Recovery. Experience implementing or using service desk management software tools to manage and provide accountability to the organization. Experience with ITIL management best practices. Experience with Azure, Office 365, network and system monitoring, VPN (client and site to site) Technical Knowledge and Skills Ability to guide others in resolving complex issues of significance to the organization. Exceptional organizational, project planning, and time management skills. Ability to inform, educate and influence supervisors and employees to support technology goals and objectives. Proven track record of developing and/or implementing standard service desk practices and procedures. Ability to work independently with minimal supervision and in a team setting, and across external and internal stakeholder groups. Excellent verbal and written communication skills; Strong attention to detail, with a keen focus on quality. Strong analytical skills. Comfort with multi-tasking. Familiar with customer support and technology. Other Ability to travel to various bank locations as needed. Compensation Base Salary Range: $95,000 - $125,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as relevant experience, skill set, education, geographic location, and ability to meet qualifications within the job description. Additional Compensation: This role will include a yearly annual target bonus based on individual performance. Working Arrangements This opportunity offers the flexibility to work in a hybrid working environment within our Rockville, MD office. Why Join Us? Join a growing company with a culture that fosters an entrepreneurial spirit Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more! Company Contributions to your 401k - Regardless of your contribution Employee Perks: Employee Recognition Program, Commuter Benefits, Employee Banking Discounts and much more! Generous Paid Time Off and Paid Holidays. Supporting Businesses. Helping People. Strengthening Communities. Capital Bank, N.A. is an affirmative action and equal opportunity employer. Capital Bank, N.A. is an Affirmative Action and Equal Opportunity Employer Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Job Description Professional experience, analytical skills, and ability to work efficiently in a fast paced environment. And for good measure, someone that is self- motivated. Position Description: The New Account Document Processing Department consists of Regulatory, Policy and Procedural subject matter experts which handle document validation, quality control, vendor escalations, and offer support to Branch offices, National Operations, and other Special Product areas firm-wide. The Senior Processing Representative is responsible for evaluating incoming documents and inquiries, performing the associated research, and making a determination of the validity of the action or document. The Representative must develop subject matter expertise across the department and have the ability to apply that knowledge in determining document validity. The Senior Processing Representative is also responsible for handling quality sampling of new account documents processed in other areas and responding to escalated issues from those areas. Major Job Responsibilities Customer Focus • Must be dependable, well-organized, detailed oriented, self-starter with the ability to define work scope, tasks, and utilize resources in order to meet established Service Level Agreements. • Act with a sense of urgency and a can-do attitude to address business need and accomplish goals • Conflict resolution- ability to facilitate discussion; ability to quickly obtain relevant facts to resolve a problem is vital. • Anticipates customer needs and consistently meets or exceeds their expectations. • Must be available to work varying shifts dependent upon volume and/or business need. • Must be able to work in a quota driven environment Qualifications Communication Skills • Must have excellent communication skills oral and written - including the ability to write and listen carefully and convey information accurately. • Acts and communicates in a way that demonstrates a high regard for internal and external customers Interpersonal Skills • Promote collaboration and team work and willingness to help others in and across the firm. • Maintain acceptable service levels and be able to continue to work effectively by remaining calm, confident, positive and clear minded regardless of the situation. • Demonstrate active learning-continuously seeking opportunities to develop a deeper understanding of the business Technical Skills • Computer Literacy o Microsoft Office Suite o Previous experience with internal systems is preferred o Previous New Account experience is preferred o Proven ability to learn other software packages • Type a minimum of 35 wpm, Ten key by touch • Educational Level Required: College graduate or high school graduate with equivalent work experience Additional Information If you want to apply and want to know more, please contact: Suhas Konuche suhas.konuche (AT)collabera.com

About the Team: This team is part of the Print Operations Group. About the Role The White Oak plants provide printing services for WSJ, Barron's and the NY Post. Our plant technicians maintain, and troubleshoot all production equipment across the three primary functioning areas of the plateroom, press/reel room, and mailroom. You will also perform desktop services work normally handled by IT in other Dow Jones facilities such as equipment upgrades, virus software upgrades and equipment backups to maintain mission critical systems to safely run equipment. You will be based in White Oak, Maryland and report to the Technology Service Manager. You Will: + Troubleshoot and repair industrial machinery including PLC and relay controls, variable speed drives, and pneumatic controls. + Have the basic knowledge of electrical and electronics in accordance to Ohm's law and will use electrical test equipment including a VOM meter and oscilloscope. + Provide PC support including Windows operating system and basic networking. + Have the willingness and ability to work nights, weekends, and holidays. You Have: + 3-5 years of electro-mechanical experience. + Prioritization and time management skillsets. + Ability to communicate effectively, both written and oral. + A technical degree, or equivalent military training, or equivalent experienceis preferred. Our Benefits + Comprehensive Healthcare Plans + Paid Time Off + Retirement Plans + Comprehensive Medical, Dental and Vision Insurance Plans + Education Benefits + Paid Maternity and Paternity Leave + Family Care Benefits + Subscription Discounts + Employee Referral Program \#LI-Onsite Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at *******************************. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area: Dow Jones - Print Operations Job Category: IT, Telecom & Internet Union Status: Non-Union role Pay Range: $70,000 - $85,000 We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process. Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice. For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.. Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day. Req ID: 49769

Job Description We are seeking a Patient Support Associate to join our Patient and Community Support Services (PCSS) team at Ashley's Inpatient Campus in Havre de Grace, MD. We're looking for a strategic, forward-thinking individual who can blend compassionate people-skills with purpose-driven passion. Ready to Lead With Purpose? If you're a patient-focused, compassionate, and driven professional who's as passionate about people as you are about performance, Ashley Addiction Treatment is where you can make a real difference. ???? Apply today and help us transform lives - including your own. At Ashley Addiction Treatment, we believe healing happens when compassion meets innovation. Founded in 1983 by two visionaries who knew addiction treatment should care for the whole person -not just the disease-Ashley continues to live its mission: “To transform and save human lives by integrating the science of medicine, the art of therapy, and the compassion of spirituality.” ???? Why You'll Love Working Here At Ashley, we take care of our people as passionately as we take care of our patients. You'll enjoy a comprehensive, rewarding benefits package that supports your well-being and growth: Total Rewards & Perks ???? PTO: Generous PTO policy. ???? Paid Holidays: Up to seven annually, based on hire date. ???? Medical, Dental, & Vision Insurance: Starting the first of the month after hire. ???? Generous HRA contribution with medical plan enrollment. ???? 401(k) with Company Match: $1-for-$1 match up to 6%. ???? FSA Eligibility for pre-tax savings. ❤️ Company-Paid Life Insurance and Short & Long-Term Disability. ???? Buy-Up Life Insurance with spouse/child coverage options. ???? Tuition Reimbursement: Up to $5,250 annually after one year. ???? Wellness Perks: On-site gym, tranquil 1-mile walking loop, and discounts on Massage & Acupuncture services. ????️ Perks & Discounts: Movie tickets, theme parks, events, online shopping, and more via Life Mart. ???? Spiritual & Emotional Wellbeing: Daily non-denominational services and Employee Assistance Program (EAP). ???? Community: Employee events, inclusive culture, and 147 acres of peaceful waterfront property. ????Your Impact As our Patient Support Associate, here's what you can expect: Takes accurate attendance and tracks patient participation at scheduled activities. Is familiar with patient schedules for all programs. Knows the campus layout, including rooms, offices, and amenities. Performs scheduled rounds of the campus. Documents patient lateness and absences as required. Safely searches new patient luggage using proper protocols and PPE. Follows “Items to be Held” policy and maintains confiscated items accurately. Inputs/searches items in Personal Effects Form and labels items properly. Provides tours and orientation for new admissions. Reviews and answers questions about the Patient Handbook. Effectively addresses behavioral issues, documenting concerns in shift reports. Communicates important psychiatric and behavioral information to care teams. Facilitates and documents clinical groups and interventions as needed. Assists with AV equipment, documentation, and strategic department meetings. Participates in Crisis Prevention and clinical training sessions. Maintains safety, security procedures, and supports in emergency drills. Operates golf carts for patient transport and practices proper radio etiquette. Follows standard operating procedures and department policies. Participates in interdisciplinary team functions and ongoing education for clinical roles. ???? What You Bring High School diploma or GED required; Associates or Bachelor's Degree in Human Services preferred. A valid driver's license with clean driving record required CPR/BLS certification required Prior experience working in SUD or behavioral health setting strongly preferred Recovery Coach and/or CPRS certification preferred Crisis Intervention/de-escalation training/experience preferred Ability to maintain calm within the patient community during any emergency or drill Working knowledge and acceptance of multiple pathways to recovery (12-step, Peer Recovery, SMART, etc.) Demonstrates current, accurate knowledge of trends and issues related to recovery and wellness Ability to sets clear boundaries with patients Speaks and acts in an ethical manner Excellent customer service skills Knowledge of SUD treatment language and documentation expectations ???? Our Commitment Every team member at Ashley: Model and reinforce our mission, values, and culture of excellence. Protects patient privacy and upholds HIPAA compliance. Champions diversity, equity, and inclusion in all we do. Contributes with compassion, professionalism, and a shared sense of purpose. Ashley, Inc. is an Equal Employment Opportunity / Affirmative Action (EEO/AA) / Veterans / Disabled Employer

Job Description Program Support Technician ROLE We need an experienced Program Support Technician at The Naval Dosimetry Center (NDC). The Naval Dosimetry Center (NDC) is the U.S. Navy's hub for measuring radiation exposure among servicemembers operating nuclear-powered vessels. As the center of excellence for radiation protection, NDC provides global dosimetry processing, consultation, and exposure tracking to ensure the health and readiness of Navy and Marine Corps personnel. In this role, you will help keep programs running smoothly by supporting policy implementation, reviewing procedures, analyzing data, and recommending improvements. You'll collaborate across teams, maintain documentation, track performance metrics, and contribute to strategic goals that enhance operational effectiveness and mission alignment. This is a full-time opportunity. We can offer a competitive salary and a comprehensive benefits package. Apply today! RESPONSIBILITIES Collaborates with health science specialists, analysts, and other personnel to review, update, and organize documentation on procedures, guidelines, and operational processes related to program administration. Assesses new and existing program objectives, proposing improvements to enhance operational effectiveness and alignment with organizational goals. Implements updated procedures and systems for monitoring program components, auditing resources, and maintaining accurate data management systems. Supports projects by reviewing, implementing, and maintaining guidelines, policies, and procedures. Contributes to coordinating and executing policy objectives, mission goals, and directives. Analyzes program data, tracking performance trends and assisting in the generation of reports to support decision-making processes and investigations. Generates and maintains reports on program-related data (e.g., health surveillance data, force readiness statistics) to ensure timely dissemination of information across various organizational and external channels. Reviews clinical and administrative requirements for data analysis, presenting recommendations to supervisors for potential changes or enhancements. Follows established quality assurance guidelines to monitor automated systems and conduct routine quality assessment tasks. Develops and implements strategies for improving program compliance and operational processes, focusing on both current and future objectives. Prepares comprehensive written and oral reports, participating in discussions with internal and external stakeholders to support organizational initiatives and communicate policy changes. Maintains respectful and professional communication channels to address inquiries and complaints related to organizational operations or service provisions. Provides general administrative support to ensure efficient operation and alignment with the organization's mission and vision. Assists in exploring improvement options for programs and systems, supporting broader organizational goals. REQUIRED QUALIFICATIONS Knowledge of statistical analysis methods sufficient to interpret and present data received from the Department of Defense (DoD), commercial sources, and medical treatment facilities. Experience in data organization and filing of records with specific security and threat education protocols. Proficiency using Microsoft Office Suite programs (Microsoft Excel, Access, PowerPoint, and Publisher) Ability to work efficiently and effectively with a wide variety of healthcare professionals and private sector contractors Strong skills to critically review, independently edit, format, and synthesize various types of input (verbal, notes, emails, drafts) into a cohesive document or correspondence in accordance with the Navy Correspondence Manual, Official Navy Message Traffic, and other formats policies, including military-technical documents such as point papers, policies, and messages. Demonstrates good critical thinking skills Demonstrates good attention to detail EDUCATION Associate degree required or higher required. PREFERRED QUALIFICATIONS At least one year of experience in providing programmatic support in healthcare systems to maintain accurate records Experience with the military or consulting in a DoD environment LOCATION Bethesda, MD 20814 CLEARANCE U.S. citizenship is required since this role supports the U.S. Federal government Ability to pass a background investigation Secret Security Clearance Required CLIENT Naval Medical Logistics Command TRAVEL No travel required WORK HOURS 40 hours per week 8 hours per day EMPLOYMENT CLASSIFICATION Employment Classification Eligibility - W2 RELOCATION Not eligible for relocation benefits West 4th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law. Other Considerations: applicants will be subject to a background investigation. Individual's primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time. Powered by JazzHR v3n8VUyPu2

Job ID 2026-13525 # of Openings 2 Category Project Management Benefit Type Salaried High Fringe/Full-Time We are seeking a Program Analyst who thrives at the intersection of process optimization, technology-enabled solutions, and human-centered service delivery. In this role, you will support the VA Office of Research and Development (ORD) scientific merit review process analyzing complex workflows, identify opportunities for efficiency, and recommending scalable improvements to support Merit Review Support Services (MRSS) and our government clients' strategic and programmatic goals. Do you have a passion for process improvement, data-driven decision-making, and leveraging technology to enhance organizational effectiveness? Are you motivated to serve our nation's veterans while modernizing how mission-critical programs operate? LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value. Responsibilities Position Expectations: Perform all required responsibilities and duties in accordance with LMI/MRSS policies and procedures. Actively engage in your role, make informed decisions, be accountable for all outcomes, critically think, and be a positive influence for LMI/MRSS. Deliver exceptional service to internal and external clients, partners, teammates. Job Responsibilities: Support and facilitate the government-client with the in-take, validation, and compliance review of all peer-reviewed scientifically based merit proposals. Consult and assist the government-client with tasks supporting all pre and post peer-review meeting activities such as logistics, communication, facilitating and coordinating participant involvement, etc. Interact and collaborate with service area Project Manager in the support of the merit review process. Analyze and disseminate data regarding program support. Critically think through MRSS processes, positively impacting efficiency Analyze data integrity of scietiifc merit based proposals Interface with internal and external peer-review program participants to coordinate and provide consultation on overall activities to support government-client goals. Provide program management support to scientific portfolio managers in the administrative management and budgetary tracking of the research and development portfolio. Upon government-client approval facilitate the dissemination of peer-review proposal funding results to Department of Veterans Affairs research facilities. Manage the government-client in ensuring all peer-review meetings are conducted per established requirements. Manage all Merit review research proposals activities using eRA Commons system. Facilitate, manage, and analyze peer-review program documentation to include reports, correspondence, schedules, technical instructions/procedures or related materials. Review and analyze scientific research-based proposals for further consideration of funding. Evaluate funding requests from Principal Investigators and report discrepancies to VA-ORD research staff. Consult with VA-ORD staff on process enhancements and organizational process updates. Provide best practices regarding merit review facilitation to Scientific Portfolio Managers. Allocate funds to Principal Investigators within the Electronic Research Administration system based off research service decision making. Review and analyze Pre and Post meeting reviewer conflicts for validity. Analyze Merit review processes and provide enhancements or changes to client support. Qualifications Associate's degree in Business, Public Administration, Information Systems, or a related field. 3-5 years of experience in a similar administrative, program support, or analyst role. Strong written and verbal communication skills, including the ability to translate complex information clearly. Strong attention to detail and commitment to data accuracy and compliance. Ability to collaborate effectively with cross-functional teams and stakeholders. Comfort working with technology platforms, data systems, and evolving digital tools. LMI/MRSS may substitute relevant experience in lieu of formal education. Preferred Education, Experience, & Skills Experience supporting government agencies. Experience with research administration systems (eRA Commons, NIH systems, or similar platforms). Familiarity with workflow automation tools, data visualization/reporting platforms, or low-code/no-code solutions. Exposure to AI-assisted tools for document review, data analysis, or process optimization in a professional setting. 1-2 years of experience mentoring or training peers. Demonstrated ability to facilitate meetings and support diverse stakeholder groups. Demonstrated critical thinking and technology focused process enhancement skills. Target salary range: $75,000-$80,000 Disclaimer: The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances. Final compensation will be determined by a variety of factors including but not limited to your skills, experience, education, and/or certifications. #LI-SH1 LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Job Description Professional experience, analytical skills, and ability to work efficiently in a fast paced environment. And for good measure, someone that is self- motivated. Position Description: The New Account Document Processing Department consists of Regulatory, Policy and Procedural subject matter experts which handle document validation, quality control, vendor escalations, and offer support to Branch offices, National Operations, and other Special Product areas firm-wide. The Senior Processing Representative is responsible for evaluating incoming documents and inquiries, performing the associated research, and making a determination of the validity of the action or document. The Representative must develop subject matter expertise across the department and have the ability to apply that knowledge in determining document validity. The Senior Processing Representative is also responsible for handling quality sampling of new account documents processed in other areas and responding to escalated issues from those areas. Major Job Responsibilities Customer Focus • Must be dependable, well-organized, detailed oriented, self-starter with the ability to define work scope, tasks, and utilize resources in order to meet established Service Level Agreements. • Act with a sense of urgency and a can-do attitude to address business need and accomplish goals • Conflict resolution- ability to facilitate discussion; ability to quickly obtain relevant facts to resolve a problem is vital. • Anticipates customer needs and consistently meets or exceeds their expectations. • Must be available to work varying shifts dependent upon volume and/or business need. • Must be able to work in a quota driven environment Qualifications Communication Skills • Must have excellent communication skills oral and written - including the ability to write and listen carefully and convey information accurately. • Acts and communicates in a way that demonstrates a high regard for internal and external customers Interpersonal Skills • Promote collaboration and team work and willingness to help others in and across the firm. • Maintain acceptable service levels and be able to continue to work effectively by remaining calm, confident, positive and clear minded regardless of the situation. • Demonstrate active learning-continuously seeking opportunities to develop a deeper understanding of the business Technical Skills • Computer Literacy o Microsoft Office Suite o Previous experience with internal systems is preferred o Previous New Account experience is preferred o Proven ability to learn other software packages • Type a minimum of 35 wpm, Ten key by touch • Educational Level Required: College graduate or high school graduate with equivalent work experience Additional Information If you want to apply and want to know more, please contact: Suhas Konuche ******************************

We are seeking a Patient Support Associate to join our Patient and Community Support Services (PCSS) team at Ashley's Inpatient Campus in Havre de Grace, MD. We're looking for a strategic, forward-thinking individual who can blend compassionate people-skills with purpose-driven passion. Ready to Lead With Purpose? If you're a patient-focused, compassionate, and driven professional who's as passionate about people as you are about performance, Ashley Addiction Treatment is where you can make a real difference. 👉 Apply today and help us transform lives - including your own. At Ashley Addiction Treatment, we believe healing happens when compassion meets innovation. Founded in 1983 by two visionaries who knew addiction treatment should care for the whole person -not just the disease-Ashley continues to live its mission: “To transform and save human lives by integrating the science of medicine, the art of therapy, and the compassion of spirituality.” 🌈 Why You'll Love Working Here At Ashley, we take care of our people as passionately as we take care of our patients. You'll enjoy a comprehensive, rewarding benefits package that supports your well-being and growth: Total Rewards & Perks 🕒 PTO: Generous PTO policy. 🎉 Paid Holidays: Up to seven annually, based on hire date. 🩺 Medical, Dental, & Vision Insurance: Starting the first of the month after hire. 💰 Generous HRA contribution with medical plan enrollment. 💼 401(k) with Company Match: $1-for-$1 match up to 6%. 💡 FSA Eligibility for pre-tax savings. ❤️ Company-Paid Life Insurance and Short & Long-Term Disability. 🧘 Buy-Up Life Insurance with spouse/child coverage options. 🎓 Tuition Reimbursement: Up to $5,250 annually after one year. 💆 Wellness Perks: On-site gym, tranquil 1-mile walking loop, and discounts on Massage & Acupuncture services. 🎟️ Perks & Discounts: Movie tickets, theme parks, events, online shopping, and more via Life Mart. 🌿 Spiritual & Emotional Wellbeing: Daily non-denominational services and Employee Assistance Program (EAP). 🎊 Community: Employee events, inclusive culture, and 147 acres of peaceful waterfront property. 💡Your Impact As our Patient Support Associate, here's what you can expect: Takes accurate attendance and tracks patient participation at scheduled activities. Is familiar with patient schedules for all programs. Knows the campus layout, including rooms, offices, and amenities. Performs scheduled rounds of the campus. Documents patient lateness and absences as required. Safely searches new patient luggage using proper protocols and PPE. Follows “Items to be Held” policy and maintains confiscated items accurately. Inputs/searches items in Personal Effects Form and labels items properly. Provides tours and orientation for new admissions. Reviews and answers questions about the Patient Handbook. Effectively addresses behavioral issues, documenting concerns in shift reports. Communicates important psychiatric and behavioral information to care teams. Facilitates and documents clinical groups and interventions as needed. Assists with AV equipment, documentation, and strategic department meetings. Participates in Crisis Prevention and clinical training sessions. Maintains safety, security procedures, and supports in emergency drills. Operates golf carts for patient transport and practices proper radio etiquette. Follows standard operating procedures and department policies. Participates in interdisciplinary team functions and ongoing education for clinical roles. 💼 What You Bring High School diploma or GED required; Associates or Bachelor's Degree in Human Services preferred. A valid driver's license with clean driving record required CPR/BLS certification required Prior experience working in SUD or behavioral health setting strongly preferred Recovery Coach and/or CPRS certification preferred Crisis Intervention/de-escalation training/experience preferred Ability to maintain calm within the patient community during any emergency or drill Working knowledge and acceptance of multiple pathways to recovery (12-step, Peer Recovery, SMART, etc.) Demonstrates current, accurate knowledge of trends and issues related to recovery and wellness Ability to sets clear boundaries with patients Speaks and acts in an ethical manner Excellent customer service skills Knowledge of SUD treatment language and documentation expectations 🌟 Our Commitment Every team member at Ashley: Model and reinforce our mission, values, and culture of excellence. Protects patient privacy and upholds HIPAA compliance. Champions diversity, equity, and inclusion in all we do. Contributes with compassion, professionalism, and a shared sense of purpose. Ashley, Inc. is an Equal Employment Opportunity / Affirmative Action (EEO/AA) / Veterans / Disabled Employer

ROLE We need an experienced Program Support Technician at The Naval Dosimetry Center (NDC). The Naval Dosimetry Center (NDC) is the U.S. Navy's hub for measuring radiation exposure among servicemembers operating nuclear-powered vessels. As the center of excellence for radiation protection, NDC provides global dosimetry processing, consultation, and exposure tracking to ensure the health and readiness of Navy and Marine Corps personnel. In this role, you will help keep programs running smoothly by supporting policy implementation, reviewing procedures, analyzing data, and recommending improvements. You'll collaborate across teams, maintain documentation, track performance metrics, and contribute to strategic goals that enhance operational effectiveness and mission alignment. This is a full-time opportunity. We can offer a competitive salary and a comprehensive benefits package. Apply today! RESPONSIBILITIES Collaborates with health science specialists, analysts, and other personnel to review, update, and organize documentation on procedures, guidelines, and operational processes related to program administration. Assesses new and existing program objectives, proposing improvements to enhance operational effectiveness and alignment with organizational goals. Implements updated procedures and systems for monitoring program components, auditing resources, and maintaining accurate data management systems. Supports projects by reviewing, implementing, and maintaining guidelines, policies, and procedures. Contributes to coordinating and executing policy objectives, mission goals, and directives. Analyzes program data, tracking performance trends and assisting in the generation of reports to support decision-making processes and investigations. Generates and maintains reports on program-related data (e.g., health surveillance data, force readiness statistics) to ensure timely dissemination of information across various organizational and external channels. Reviews clinical and administrative requirements for data analysis, presenting recommendations to supervisors for potential changes or enhancements. Follows established quality assurance guidelines to monitor automated systems and conduct routine quality assessment tasks. Develops and implements strategies for improving program compliance and operational processes, focusing on both current and future objectives. Prepares comprehensive written and oral reports, participating in discussions with internal and external stakeholders to support organizational initiatives and communicate policy changes. Maintains respectful and professional communication channels to address inquiries and complaints related to organizational operations or service provisions. Provides general administrative support to ensure efficient operation and alignment with the organization's mission and vision. Assists in exploring improvement options for programs and systems, supporting broader organizational goals. REQUIRED QUALIFICATIONS Knowledge of statistical analysis methods sufficient to interpret and present data received from the Department of Defense (DoD), commercial sources, and medical treatment facilities. Experience in data organization and filing of records with specific security and threat education protocols. Proficiency using Microsoft Office Suite programs (Microsoft Excel, Access, PowerPoint, and Publisher) Ability to work efficiently and effectively with a wide variety of healthcare professionals and private sector contractors Strong skills to critically review, independently edit, format, and synthesize various types of input (verbal, notes, emails, drafts) into a cohesive document or correspondence in accordance with the Navy Correspondence Manual, Official Navy Message Traffic, and other formats policies, including military-technical documents such as point papers, policies, and messages. Demonstrates good critical thinking skills Demonstrates good attention to detail EDUCATION Associate degree required or higher required. PREFERRED QUALIFICATIONS At least one year of experience in providing programmatic support in healthcare systems to maintain accurate records Experience with the military or consulting in a DoD environment LOCATION Bethesda, MD 20814 CLEARANCE U.S. citizenship is required since this role supports the U.S. Federal government Ability to pass a background investigation Secret Security Clearance Required CLIENT Naval Medical Logistics Command TRAVEL No travel required WORK HOURS 40 hours per week 8 hours per day EMPLOYMENT CLASSIFICATION Employment Classification Eligibility - W2 RELOCATION Not eligible for relocation benefits West 4 th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law. Other Considerations: applicants will be subject to a background investigation. Individual's primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.

Job ID 2026-13536 # of Openings 2 Category Intelligence Benefit Type Salaried High Fringe/Full-Time LMI currently has an opportunity for a Content Management/Editorial Support Specialist to support an Intelligence Community customer in the McLean area. Work hours required are approximately 10am-6pm, Monday thru Friday. The ideal candidate will serve in a full-time client facing role as a Publishing and Scheduling Officer for an Intelligence Community (IC) serving as the last line of review in publication of critical finished intelligence for policymakers and senior leadership. With minimal staff oversight, officers will work as a team to be responsible for proof-reading and copy-editing content; coordinating with analysts, graphic designers, cartographers, and fellow content managers; and supporting the enforcement and clarification of tradecraft standards. Responsibilities Proofreading current intelligence articles, graphics, and interactive visuals Ensure appropriate classification and control markings of all documents Making last-minute decisions regarding changes in publication with minimal staff oversight Posting items to the website and readying them for publication Provide excellent customer service to support contributing authors, managers, editors, production officers, graphic designers, & cartographers Maintain management process for quality control and feedback regarding published materials Adhere to office policies and procedures on issues such as formatting, graphics, and compliance with legal guidance Ensure content incorporates recent innovations in presentation and format Support the development team in identifying bugs or pain points in publishing finished products Qualifications Required: TS/SCI with polygraph is required. Bachelor's Degree in English, Writing, Communications or similarly related discipline, or a degree relevant to national security. 10+ years of experience as an Intelligence Analyst and/or IC Editor. Subject Matter Expertise in IC and DA tradecraft standards. 12+ years of professional editorial experience can be substituted for a college degree. Excellent working skills/knowledge providing editing support. Excellent working interpersonal and communication skills. LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.

We are seeking a Driver to join our Patient and Community Support Services Team - a strategic, forward-thinking team member who can blend professional skills with purpose-driven passion. Ready to Lead With Purpose? If you're a professional driver who's as passionate about people as you are about performance, Ashley Addiction Treatment is where you can make a real difference. 👉 Apply today and help us transform lives - including your own. At Ashley Addiction Treatment, we believe healing happens when compassion meets innovation. Founded in 1983 by two visionaries who knew addiction treatment should care for the whole person -not just the disease-Ashley continues to live its mission: “To transform and save human lives by integrating the science of medicine, the art of therapy, and the compassion of spirituality.” 🌈 Why You'll Love Working Here At Ashley, we take care of our people as passionately as we take care of our patients. You'll enjoy a comprehensive, rewarding benefits package that supports your well-being and growth: Total Rewards & Perks 🕒 PTO: Generous PTO policy. 🎉 Paid Holidays: Up to seven annually, based on hire date. 🩺 Medical, Dental, & Vision Insurance: Starting the first of the month after hire. 💰 Generous HRA contribution with medical plan enrollment. 💼 401(k) with Company Match: $1-for-$1 match up to 6%. 💡 FSA Eligibility for pre-tax savings. ❤️ Company-Paid Life Insurance and Short & Long-Term Disability. 🧘 Buy-Up Life Insurance with spouse/child coverage options. 🎓 Tuition Reimbursement: Up to $5,250 annually after one year. 💆 Wellness Perks: On-site gym, tranquil 1-mile walking loop, and discounts on Massage & Acupuncture services. 🎟️ Perks & Discounts: Movie tickets, theme parks, events, online shopping, and more via Life Mart. 🌿 Spiritual & Emotional Wellbeing: Daily non-denominational services and Employee Assistance Program (EAP). 🎊 Community: Employee events, inclusive culture, and 147 acres of peaceful waterfront property. 💡Your Impact As our Driver, you'll be a vital resource for our patients in their recovery journey. Here are the core functions of the role: Safely transport new admissions for intake, discharge, and scheduled trips as assigned. Drive patients to and from outside appointments in a timely and professional manner. Use GPS and safe driving practices to navigate effectively in all weather conditions and at varied times of day. Complete daily pre-trip inspection logs and maintain accurate records of all transports. Observe and report passenger behavior to appropriate clinical staff when necessary. Keep all vehicles clean, properly maintained, and in excellent working condition. Follow established procedures for reporting any accidents, incidents, or traffic violations. In addition to role responsibilities, each staff member of Ashley, Inc. has the following responsibilities as a part of their employment: Models and reinforces Ashley's mission and core values Performs other duties on an as-needed basis Protects our patient's personal health information by maintaining compliance with HIPAA and other relevant Ashley related IT security regulations Reinforces Ashley's commitment to diversity, equity and inclusion 💼 What You Bring Clear verbal communication skills and basic writing and math abilities. Proficiency with Microsoft Office applications, including Outlook, Excel, and Word. Strong interpersonal skills with the ability to communicate effectively with patients while enforcing policies and procedures fairly and respectfully. Current Maryland driver's license, CPR/AED certification, and NARCAN training. Proven safe driving skills with the ability to operate vehicles in all weather and traffic conditions, assist passengers in and out of vehicles, and remain seated for extended periods. Physical mobility to frequently walk, climb steps, and assist patients as needed during transport or escort activities. 🌟 Our Commitment Every team member at Ashley: Model and reinforce our mission, values, and culture of excellence. Protects patient privacy and upholds HIPAA compliance. Champions diversity, equity, and inclusion in all we do. Contributes with compassion, professionalism, and a shared sense of purpose. Ashley, Inc. is an Equal Employment Opportunity / Affirmative Action (EEO/AA) / Veterans / Disabled Employer