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  • PT Support Associate - Seasonal F&F

    Tory Burch 4.9company rating

    Support associate job in Austin, TX

    We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today! Life @ToryBurch is Special Because: When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry. Our culture is welcoming and inclusive -- everyone is empowered to make a difference. We have the best team in the world and believe in paying competitively and rewarding high performance. Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers. We will help you become great at what you love - Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days. This Role is Tailor-Made for You Because: You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You're also resourceful and collaborative, highly motivated and efficient. A sense of humor is a plus! A Day in the Life: The typical day is… atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. The consistent thread is that you'll be working with an amazing team of professionals who share your passion for excellence. To Land This Role: One-to-two years of experience in a high volume, customer-drive retail environment, stock-related experience a plus Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts Occasional overnight travel may be required Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time Why You'll Want to Join Our Team: Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us! How We Work Together Adaptable - We change before we have to Entrepreneurial - We own it Collaborative - There's no “I” in Tory Client & Brand Focused - We put ourselves in Tory's shoes Live the Values - We show up for each other Functional Expertise - We're constantly learning and growing #TeamTory Values We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor. Compensation Range The compensation range for this position is 15.00 USD - 15.00 USD. Our offer will be based on your relevant experience and work location. Benefits Information We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. Equal Employment Opportunity Statement Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment. Disability Accommodation Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact ***************************.
    $33k-40k yearly est. Auto-Apply 60d+ ago
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  • System Support Specialist

    Capital Metropolitan Transportation Authority 4.2company rating

    Support associate job in Austin, TX

    WHO WE'RE LOOKING FOR The System Support Specialist reports directly to the Manager, Service Delivery. This position will provide Edge Device hardware and software support including solving microcomputer operations problems, installation and maintenance of workstations, laptops, docking stations, tablets, smartphones, peripherals, specialized end user technologies, and network components, user support and training, documentation. WHAT YOU BRING High school diploma or equivalent. One (1) year resolving microcomputer hardware and software problems, or successful completion of six (6) months of a Capital Metropolitan Transportation Authority IT Service Desk Internship. Knowledge, Skills, and Abilities: Knowledge of Microsoft Windows architecture, of customer service and working team concepts. Ability to teach software usage and solve user problems and to identify and resolve edge device hardware problems. Good oral and written communication skills and ability to establish and maintain effective working relationships. Ability to coordinate several diverse job requirements and projects. Ability to lift and carry 70 lbs. with assistance. WORK ENVIRONMENT AND PHYSICAL DEMANDS Work is performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. This position works with multiple project timelines and is responsible for managing work of a complex nature. Incumbent must have the ability to stand and sit frequently throughout an eight-hour period, reach vertically for overhead use as well as horizontally. Must be able to use a telephone or headset equipment. Incumbents must be able to lift and move material weighing up to 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions. Reasonable accommodation may be made to enable individuals with disability to perform the essential functions as previously described. Mobility Status: As an Onsite position, the incumbent's primary workplace is a CapMetro facility or field location. Expected to work in the office 4+ days a week. Mobility status is subject to change at any time based on business needs or organizational decisions. This role is based in Austin, Texas and requires relocation to the Austin, Texas area prior to start date. SECURITY SENSITIVE POSITION This position is a “Security Sensitive” position. CapMetro will conduct annual criminal background checks on incumbents in this position. A position is “Security Sensitive” if the incumbent handles currency, has access to sensitive computerized databases, has access to master keys, or works in an area of the CapMetro that has been designated as a security-sensitive area. WHAT YOU'LL BE DOING Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties. • Customer Service Diagnose and resolve user problems. Train internal customer on Edge Device software. Manage user access to software. Provide after-hours on-call support on a rotational basis. • Edge Device hardware management. Assist in installation and minor maintenance. Assist in contracted maintenance and license management. Assist in inventory maintenance. • Edge Device software management. Assist in installation of upgrades and minor maintenance. Assist in Edge Device security maintenance (patches, anti-virus, access control, etc.). Assist in Inventory maintenance. • Provide technical support on projects as assigned • Support Capital Metropolitan Transportation Authority's Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns. • Perform other duties as required and/or assigned.
    $60k-82k yearly est. Auto-Apply 22h ago
  • Client Support Associate

    EWB

    Support associate job in San Antonio, TX

    Replies within 24 hours Benefits: Competitive salary Employee discounts Flexible schedule Opportunity for advancement Training & development We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us! No matter your work background or experience level, we welcome you to apply! What you need: Strong interpersonal and communication skills Experience in a fast-paced retail environment Basic computer proficiency and ability to troubleshoot Prior customer service or sales experience is preferred, but not required Willingness to learn and grow in a customer-focused role Additional Perks: Full-time and part-time positions are available Flexible Schedule Options - Work that works for you! Work Lotto (Win money for logged shifts) Low-cost benefits (healthcare, dental & vision) Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month) Free identity theft protection Corporate discount program Free tax preparation training and PTIN registration reimbursement Referral bonus opportunities are available for referring qualified candidates Free continuing tax education Opportunities for advancement within the organization Employee referral program Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually) 401k with Company Match (eligible to participate after working the first 1,000 hours) If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today! Compensation: $15.00 per hour Working at Jackson Hewitt Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us. Taxes are fun (really!) At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now. PTIN Certification: Yes Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. CANDIDATE ACKNOWLEDGEMENT: Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation. I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the “Company”) are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered. I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process. By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out. By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the “Candidate Acknowledgment” set forth on the job posting.
    $41k-73k yearly est. Auto-Apply 60d+ ago
  • Member Support Specialist

    Fit 4.2company rating

    Support associate job in Austin, TX

    We are seeking a dedicated Member Support Specialist to join our studio team. This role is key in ensuring a positive and seamless experience for all members. The Member Support Specialist will assist the studio team with membership conversations, first time class-takers, lead engagement, and general studio duties assigned by the Studio Manager(s) and the Director of Operations. As the first and last point of contact for members, the Member Support Specialist plays a vital role in creating a welcoming and positive environment for everyone who walks through our doors. The Member Support Specialist will: Casual role, which requires early mornings, evenings and weekend work Visually inspect the equipment prior to the beginning of class to ensure equipment is in good working order and safe to use Responsible for studio tidiness and returning equipment to standards set by studio management Participate in networking/community events as needed and studio promotions to generate new business Stay up to date with, and implement FS8 brand and athletics standards at all times Working front desk + establishing relationships with current and future members Making sales phone calls (# dictated by manager for each shift) + following up member inquiries during each shift Attention to detail during shift for member experience Stocking laundry, studio supplies, and rolling towels in preparation for classes Willingness to evolve with new developments in the fitness industry Professional attire + presence in studio Representing the elements of the brand Minimum of 20 hours/ week, + 40 calls/ shift Any other duties as assigned Requirements Valid CPR and First Aid Certificate Excellent customer service skills Professional and effective communication skills In-depth understanding of the benefits of Pilates, Tone and Yoga. Passion for learning and attending continued education training Punctual and Reliable
    $34k-42k yearly est. Auto-Apply 60d+ ago
  • Bill/Tariff Audit Operational Support (Austin, TX)

    Optech Gente

    Support associate job in San Antonio, TX

    Contract Assisting with large scale revenue recovery project, supports regulated telco tariff term payment plans and individual case basis (ICB) agreements. Role and responsibilities: • Reconcile standard and Individual Case Basis (ICB) contract related billing for Retail, Wholesale (Affiliate and Non-Affiliate), Federal, State, and business customers • Audit standard and ICB contract billing, writing orders to correct billing whenever necessary. Monitor corrective orders to ensure appropriate billing taking action to fix errors when necessary. •Research and interpret contract language ensuring interpretation complies with product and regulatory rules and regulations. Ability to translate contract language and billing questions related to early termination/shortfall/cancellation charges into easy to understand language • Recommend price and contract language changes based on customer request ability to support the language • Respond to customer initiated legal and commission complaints partnering with Supervisor, Legal and Regulatory when necessary Requirements: • A high school diploma or equivalent; • Must possess a strong attention to detail, the ability to prioritize tasks and respond in a timely manner • Intermediate level on Microsoft Office: Outlook, Word, Excel, Access, SQL • Expert level knowledge of CRIS/BOSS billing systems required • Service Order Writer experience required • Order Error resolution experience required • Revenue Recovery Auditor experience required
    $25k-44k yearly est. 60d+ ago
  • Warehouse Support Associate & Coffee Enthusiast

    Pro Coffee Gear

    Support associate job in Austin, TX

    About us Pro Coffee Gear is a small business in Austin, TX. We are professional, agile and fast-paced. Pro Coffee Gear is a rapidly growing coffee equipment e-commerce company based on our 20-acre ranch in Austin, Texas. We aim to make it easy for our clients to equip their business or hobby with high-quality coffee equipment while spending less. On the client side, we do this by pairing delightful online purchase experiences with expert 1-1 consultations. On the operations side, we've built deep experience across the equipment spectrum, and a proprietary process for refurbishing espresso machines. We don't simply move boxes. We aspire to be the foremost technical experts in coffee equipment and to leverage that expertise to help our clients succeed for the long-term. We support this mission with continual training, outstanding after-sales support, and one of the largest equipment and parts selections in the country. We're looking forward to having you grow with us! Our Culture Our warehouse team has a relaxed but professional culture. We work hard but enjoy and have fun at work. We're also a curious bunch who are fascinated by different coffee-making equipment, their nuances across brands, and how they make coffee. We also genuinely enjoy coffee and the process of helping our clients make it. On the operational side, we take pride in delivering high-quality products and identifying any potential issue a client might face before it happens. We are honest and ruthless about finding the root causes of problems when they occur and revise our system design to minimize the chance that they will happen again. If something doesn't go according to plan, we unpack what happened and learn from it - no matter how small the issue may be. We embrace problems as learning opportunities we can use to grow. We strive to disassociate the person from the problem, which helps us be high performers without the stress typically associated with "making a mistake". Because we observe and debug small problems that come up before they become big problems, we rarely encounter after-sales issues. We embrace the small stresses associated with proactively avoiding major issues. This helps us avoid time-consuming and emotionally laborious "firefighting" exercises. It also allows us to be generous with our time when things don't go as planned. About the Role We are looking for a Warehouse Support Associate to support our team. As we are still an early-stage company, this will be a dynamic role that will cover several aspects of warehouse operations. A successful candidate will have strong technical and/or client service acumen. This person will support our head technician and logistics lead via the following activities: Organizing, tracking, packing, and fulfilling espresso machine and small pack shipments Receiving purchase orders, making kits, and organizing products and parts Assisting technicians by cleaning and testing espresso machines, as well as disassembling and reassembling exterior panels Cleaning espresso machines for photos and taking photos Ad hoc tasks and process improvement activities, as required. Advancement opportunities: Depending on fit, a successful candidate may transition to a technician, logistics lead, or technical sales and support role. Benefits: Opportunities for career growth and advancement within a rapidly expanding company. Goal-oriented work culture, providing autonomy and opportunities for personal and professional development. Take part in an international team! At Pro Coffee Gear, we believe in the strength of diversity and equal opportunities for all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Job Type: Full-time Pay: $16.00 - $20.00 per hour Benefits: Paid time off Professional development assistance Schedule: 8 hour shift Holidays No weekends Work Location: In person
    $16-20 hourly 60d+ ago
  • Concierge Healthcare Support Associate

    Serenity Mental Health Centers 3.7company rating

    Support associate job in San Antonio, TX

    Start Your Career in Healthcare at Serenity Mental Health Centers If you're great with people and ready to build a meaningful career, Serenity Mental Health Centers offers the perfect place to begin. We're looking for individuals with strong customer service backgrounds who want to step into healthcare and make a real difference in the lives of others. At Serenity, your ability to create positive experiences, communicate clearly, and show empathy becomes the foundation for excellent patient care. No healthcare experience is required - just a genuine desire to help and grow. Positions available: What you can do to help patients in our clinics: Receptionist - Greeting every patient when they walk in and giving them a personalized experience. Gather and keep all information up to date. Intake Coordinator - Completing assessments with patients before their appointments and supporting them towards their healing journey. Treatment Technician - Performing TMS treatment while engaging patients in positivity work, goal setting, life skills. Employee Leadership - Supporting clinic management, covering clinic roles, and meet with patients to help them move forward with their treatment plans. What You'll Gain This role is designed to help you build a long-term future in healthcare, offering: Full, hands-on training - no prior medical experience needed Experience working in a professional clinical setting Skills and knowledge to grow into advanced patient care or leadership roles A supportive team environment Who Thrives Here You're likely a great fit if you: Have strong customer service, retail, hospitality, and overall people skills. Enjoy helping people and creating positive interactions Are organized, dependable, hardworking, and eager to learn new skills Want to begin a career path in the healthcare industry Build Your Future With Us If you're ready to turn your people experience into a fulfilling healthcare career, we'd love to welcome you to Serenity Mental Health Centers. Apply today and start your journey in patient care. Serenity Healthcare is an equal opportunity employer. All qualified applicants are encouraged to apply.
    $30k-36k yearly est. Auto-Apply 19d ago
  • System Support Specialist

    Capmetro Corporate

    Support associate job in Austin, TX

    WHO WE'RE LOOKING FOR The System Support Specialist reports directly to the Manager, Service Delivery. This position will provide Edge Device hardware and software support including solving microcomputer operations problems, installation and maintenance of workstations, laptops, docking stations, tablets, smartphones, peripherals, specialized end user technologies, and network components, user support and training, documentation. WHAT YOU BRING High school diploma or equivalent. One (1) year resolving microcomputer hardware and software problems, or successful completion of six (6) months of a Capital Metropolitan Transportation Authority IT Service Desk Internship. Knowledge, Skills, and Abilities: Knowledge of Microsoft Windows architecture, of customer service and working team concepts. Ability to teach software usage and solve user problems and to identify and resolve edge device hardware problems. Good oral and written communication skills and ability to establish and maintain effective working relationships. Ability to coordinate several diverse job requirements and projects. Ability to lift and carry 70 lbs. with assistance. WORK ENVIRONMENT AND PHYSICAL DEMANDS Work is performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. This position works with multiple project timelines and is responsible for managing work of a complex nature. Incumbent must have the ability to stand and sit frequently throughout an eight-hour period, reach vertically for overhead use as well as horizontally. Must be able to use a telephone or headset equipment. Incumbents must be able to lift and move material weighing up to 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions. Reasonable accommodation may be made to enable individuals with disability to perform the essential functions as previously described. Mobility Status: As an Onsite position, the incumbent's primary workplace is a CapMetro facility or field location. Expected to work in the office 4+ days a week. Mobility status is subject to change at any time based on business needs or organizational decisions. This role is based in Austin, Texas and requires relocation to the Austin, Texas area prior to start date. SECURITY SENSITIVE POSITION This position is a “Security Sensitive” position. CapMetro will conduct annual criminal background checks on incumbents in this position. A position is “Security Sensitive” if the incumbent handles currency, has access to sensitive computerized databases, has access to master keys, or works in an area of the CapMetro that has been designated as a security-sensitive area. WHAT YOU'LL BE DOING Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties. • Customer Service Diagnose and resolve user problems. Train internal customer on Edge Device software. Manage user access to software. Provide after-hours on-call support on a rotational basis. • Edge Device hardware management. Assist in installation and minor maintenance. Assist in contracted maintenance and license management. Assist in inventory maintenance. • Edge Device software management. Assist in installation of upgrades and minor maintenance. Assist in Edge Device security maintenance (patches, anti-virus, access control, etc.). Assist in Inventory maintenance. • Provide technical support on projects as assigned • Support Capital Metropolitan Transportation Authority's Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns. • Perform other duties as required and/or assigned.
    $49k-76k yearly est. Auto-Apply 22h ago
  • IT Systems Support Specialist

    Unitedwayaustin

    Support associate job in Austin, TX

    Description United Way for Greater Austin IT Systems Support Specialist Department: Systems and Operations Regular, Full-time, Exempt Who we are: United Way for Greater Austin brings our community together to break economic barriers and build opportunity for all. We break the cycle of economic hardships for families and individuals, striving to create a vibrant, thriving community. Recognizing the urgency of addressing economic challenges, we focus on increasing the availability of high-quality early care and education and access to pivotal resources to address financial barriers in Central Texas. Our united front includes dedicated donors, volunteers, corporate and civic partners, staff, and a connected network of neighbors. Together, we leverage data, community alliances, services, and public engagement to transform Central Texas, responding to urgent needs with lasting, impactful solutions. Who we want: The IT Systems Support Specialist will be responsible for monitoring and maintaining IT systems, providing technical support to end-users, and assisting with the deployment and configuration of hardware and software. In this role, you will be responsible for managing third-party applications and ensuring compliance with security policies and procedures. The ideal candidate will have strong troubleshooting skills, attention to detail, and experience with CRM platforms. Who you are: Cultivates innovation: You come with helpful, new, better, or unique ideas and encourage diverse thinking to promote and nurture innovation. You introduce new ways of looking at problems and implementing creative solutions. Drives results: You have a strong bottom-line orientation. You persist in accomplishing objectives despite obstacles and setbacks and have a track record of exceeding goals successfully. You push yourself and help others achieve results. Collaborates: You work cooperatively with all departments across the organization to achieve shared objectives and represent their interests while being fair to others and their area. You partner with others to get work done and credit others for their contributions and accomplishments - you garner the trust and support of others. Being resilient: You are confident under pressure and maintain a positive attitude despite adversity. You manage crisis effectively, bounce back from setbacks, and grow from your hardships and negative experiences. Action-oriented: You actively identify issues and proactively work to improve the status quo. Situational adaptability: You perform at a high level with multiple teams across the organization. You remain professional and mission-focused in urgent situations and always emphasize high-level customer service. Decision quality: You make decisions that reflect the mission and values of the United Way brand. You maintain sound judgment in the absence of leadership. Plans and aligns: You set objectives to align with broader organizational goals and break objectives down into appropriate initiatives and actions. You stage activities with relevant milestones and schedules and anticipate and adjust effective contingency plans. What you'll do: System Monitoring & Maintenance Monitor servers, networks, applications, and system performance. Perform routine maintenance tasks. Assist in troubleshooting hardware, application, and software issues. User Support Respond to help desk tickets related to system access and configuration. Provide basic technical support for end-users. Collaborate with internal and external stakeholders for new and existing initiatives. Provide general IT helpdesk support functions both onsite and offsite. Configuration & Deployment Assist in installing and configuring operating systems and applications. Support deployment of new hardware and software under supervision. Backup & Recovery Execute scheduled backups and verify data integrity. Assist in restoring systems and data when needed. Security & Compliance Apply security patches and updates as directed. Help enforce IT policies and procedures (password policies, access controls). Conduct scheduled security assessment yearly. Documentation Maintain accurate records of system configurations and changes. Document troubleshooting steps and resolutions for internal knowledgebase. Maintain control database and recommend improvements to SOP. Application Support Manage and administrator 3rd party applications and vendors across the organization. Microsoft 365 and Azure administration and support. Salesforce and donor database administration. Perform routine maintenance, modification, reports, and integration with all United Way applications. What you'll bring: Bachelor's degree in a related field or the equivalent of education and experience 2-5 years of experience in IT support or systems administration Confidence and success in project and process management Ability to connect strategic vision with tactical execution. A highly motivated, self-starting, and results-driven approach. Skilled in utilizing data to drive decisions and actions. Strong commitment to collaboration and teamwork; ability to work well with staff across all departments Exceptional organizational and planning skills and keen attention to detail. Ability to manage multiple, simultaneous projects in a fast-paced work environment with an ability to prioritize time-sensitive assignments Minimum of two years of hands-on experience working directly with Salesforce, including a proven track record in Salesforce development and administration. Strong proficiency in configuring, customizing, and optimizing Salesforce to meet business needs, with a demonstrated ability to implement complex solutions and drive system enhancements. Commitment to diversity, equity, and inclusion and a passion for social justice High level of confidentiality and organizational skills. Must be able to lift and position items weighing up to 35 lbs. What you'll receive: Dynamic and rewarding work environment Competitive Compensation Hybrid Work Option Employer 403(b) Matching Employer-Sponsored Health Insurance (for employees) Dental Insurance Vision Insurance Health Savings Account (HSA) Flexible Spending Account (FSA) Generous Paid Time Off (PTO) Paid Parental Leave FMLA Employee Assistance Program (EAP) This position is located in Austin, Texas, and reports directly to the Director of Systems and Technology. Notice: The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Management has the right to assign or reassign duties and responsibilities at any time. United Way for Greater Austin is an “at-will” employer. Salary Description $57,490 - $67,000
    $57.5k-67k yearly 7d ago
  • Relationship Support Specialist

    Third Coast Bank 4.1company rating

    Support associate job in San Antonio, TX

    Job Description The Relationship Support Specialist provides administrative, operational, and client service support to the Commercial Banking team. This entry-level role is ideal for individuals with retail banking or customer service experience who want to develop into a Commercial Banking career path. The Specialist supports basic lending and deposit functions, assists Relationship Assistant's with daily client needs, and ensures smooth coordination across internal departments. Essential Functions: Client Service & Communication Serves as a first-line point of contact for clients, providing excellent service, answering questions, and helping resolve general inquiries. Communicates daily with clients via phone, email, and in-person interactions on behalf of Relationship Managers. Supports Relationship Managers with servicing requests, account questions, and onboarding needs. Maintains a professional, positive, and customer-focused approach in all interactions. Loan Support & Documentation Assists in gathering required documentation for new loans, renewals, and extensions. Helps monitor reports for past-due or maturing loans and coordinates follow-up with Relationship Managers. Requests documents from internal departments and ensures they are completed and routed appropriately. Participates in coordinating loan closings by scheduling, communicating with third parties, and preparing required materials. Organizes and maintains electronic and physical loan files to support accurate recordkeeping. Operational Support Provides administrative support, including organizing files, scheduling, routing calls, and preparing customer correspondence. Assists with basic account maintenance such as stop payments, refunds, transfers, debit card updates, and online banking setup. Prepares new account packages for commercial and consumer clients. Assists with compiling reports related to loan and deposit activity. Supports Relationship Managers during absences by helping address routine customer requests within assigned authority. Cross-Department Coordination Works closely with Loan Operations, Loan Administration, Treasury Management, and Branch teams to ensure smooth processing of customer needs. Develops working knowledge of commercial banking products and services to support client onboarding and service requests. Follows bank policies, procedures, and compliance requirements in all daily tasks. Additional Responsibilities Maintains accurate records, monitors follow-up items, and assists with gathering materials for credit renewals. Supports team goals, contributes to a positive work environment, and completes special projects as assigned. Performs all other duties as assigned. Education & Experience Requirements High school diploma or GED required; college coursework or degree preferred. 1-3 years of banking, financial services, or retail banking experience preferred. Strong customer service skills with the ability to communicate effectively in person, by phone, and via email. Basic understanding of bank products and services; interest in learning Commercial Banking. Proficiency with Microsoft Office and ability to learn banking systems quickly. Strong organizational skills, attention to detail, and ability to manage multiple tasks. Solid math skills and ability to perform standard calculations. Team-oriented with a willingness to learn, ask questions, and support the broader Commercial Banking group. Valid driver's license and reliable transportation if job duties require travel. Supervisory Responsibility: This position has no supervisory responsibilities. Job Type: This is a full-time, non-exempt position. Typical work hours are Monday through Friday, 8:00am to 5:00pm. Travel: No travel is expected for this position.
    $38k-61k yearly est. 12d ago
  • Deal Desk Specialist

    Sonar

    Support associate job in Austin, TX

    Who is Sonar? Sonar helps prevent code quality and code security issues from reaching production, amplifies developers' productivity in concert with AI assistants, and improves the developer experience with streamlined workflows. Sonar analyzes all code, regardless of who writes it - your internal team, gen AI, or third parties - resulting in more secure, reliable, and maintainable applications. Rooted in the open source community, Sonar's solutions support over 30 programming languages, frameworks, and infrastructure technologies. Today, Sonar is used by +7M developers and 400K organizations worldwide, including the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile. We believe in developing great products that are supported by great internal teams and a strong culture. We are highly committed to and obsessed with the company, users, each other, and our open source community. We have high standards and hold each other accountable for acting with positivity, dedication, thoughtfulness, empathy, and passion daily. We are deliberate with our decisions with high clarity of intention. At the same time, we feel extreme urgency and move forward quickly. And lastly, we are highly effective and operationally efficient. We operate collectively as One Team to accomplish our goals. At Sonar, CODE is more than just an acronym - it's a mindset that defines daily operations. Why You Should Apply: At Sonar, we're a group of brilliant, motivated, and driven professionals working hard to help supercharge developers to build better, faster. Sonar helps to continuously improve code quality and code security while reducing developer toil. This means that developers can focus on doing more of what they love and less of what they don't. Our solutions don't just solve symptoms of problems - we help fix issues at the source - for all code, whether it's developer-written, AI-generated, or from third parties. We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. Team members should be able to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we're all about the mission: supercharge developers to build better, faster. The impact you will have As a Deal Desk Specialist at Sonar, you will have the unique opportunity to contribute to the transformation of our business and how we support our sales teams. In this role, you will partner with our sales teams daily with a core focus on driving deal velocity, collaborating with internal stakeholders, and helping to establish a culture of continuous improvement. Your expertise and strategic insights will be key in optimizing the sales process while functioning as a hub for all deal activity that will impact Sonar's quote to cash (Q2C) operations. This role will also have an impact on key metrics that support Sonar's business goals and objectives and will play an essential part in maintaining streamlined processes and facilitating successful business outcomes. What you will do daily:Deal Strategy and Processing Proactively engage with sales teams on committed pipeline deals. Generate standard and complex quotes using the CPQ system, based on customer needs and pricing guidelines. Review deal support activities to ensure adherence to sales, finance, and legal policies. Facilitate and optimize approval workflows for Order Forms and contracts to enhance efficiency and accuracy. Collaborate with sales to understand deal specifics and aid in qualification to resolve potential issues. Provide timely responses to deal-related inquiries via cases, Slack, or email within defined SLAs. Draft, review, and finalize necessary documentation for deal execution. Maintain the highest standards of data integrity in Salesforce (SFDC) by updating account information, contacts, and opportunity statuses comprehensively. Address and resolve any issues or discrepancies related to deals and contracts effectively, mitigating risks. Structure deals to meet revenue recognition standards and guidelines, ensuring financial accuracy and compliance. Sales Team Enablement and Process Improvement Provide training and support to sales teams on deal desk processes and best practices, enhancing best practices for deal support. Offer feedback on strategies to improve customer satisfaction and streamline the deal process. Additional Responsibilities Assist with projects and other tasks as required. Provide extended support during End of Month (EOM) and End of Quarter (EOQ) periods to meet business demands. The experience you will need: Experience in supporting sales pipeline and deal progression. Strong understanding of sales processes and pricing strategies. Detail-oriented with a focus on data integrity and compliance. Proficiency in crafting accurate and complex quotes. Knowledge of general pricing strategies to maximize revenue and customer LifeTimeValue (LTV). Familiarity with drafting and reviewing contracts. Ability to ensure compliance with sales, finance and legal policies. Ability to resolve issues efficiently and support revenue recognition standards. Strong analytical abilities to interpret complex data and metrics. Capability to generate actionable insights to support decision-making. Proficient in CRM systems (Salesforce preferred) and CPQ tools. Ability to leverage technology to streamline processes and improve efficiency. Excellent written and verbal communication skills for internal and external interactions. Ability to articulate strategies and solutions clearly to stakeholders. Proven track record of working collaboratively with sales, finance, legal, and other teams. Build and maintain strong relationships across departments. Experience in conducting training sessions and providing continuous support to sales teams. Benefits of Working with Sonar: Flexible comprehensive employee benefit package that is 90% paid by the company. We encourage usage of our robust time-off allocations. We offer an exciting 401(k) plan that has a 4% match, fully vested on day one of participation. Generous discretionary Company Growth Bonus, paid annually. Fully paid parking in the heart of downtown Austin, Texas. Global workforce with employees in 20+ countries representing 35+ unique nationalities. We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company. We Value Diversity, Equity, and Inclusion: At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All offers of employment at Sonar are contingent upon the precise results of a comprehensive background check and reference verification conducted before the start date. We do not currently support visa candidates in the US. Applications that are submitted through agencies or third party recruiters will not be considered.
    $36k-52k yearly est. Auto-Apply 6d ago
  • Support Services Specialist II

    CWT

    Support associate job in San Antonio, TX

    Carlson Wagonlit Travel SatoTravel (CWTSatoTravel) is seeking an experienced and talented Support Services Specialist II for our San Antonio, Texas location. As a Support Services Specialist II, your mission will be to “Deliver the Perfect Trip” in order to sustain optimum results for our clients and for CWTSatoTravel. "CWT keeps on creating innovative ways to provide excellent service and maintain its high standards." My Journey, My CWT Abegail Santos, Travel Counselor, Philippines As the U.S. military and government division of Carlson Wagonlit Travel (CWT), CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry. We are very proud of our 65+ year history serving U.S. military and government clients, and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family, and encourage you to check out our career opportunities and start your journey with CWTSatoTravel today. Issuing complex domestic/international tickets to include electronic ticketing, paper ticketing, prepaids, exchanges, refunds, car/hotel invoicing, Southwest ticketing/invoicing and Amtrak (prepaids, kiosks, paper) Proficiency with fare calculations, pricing, processing tickets, refunds, exchanges, voids Ability to process full and partial ticketing requests Ensures all pnrs are quality controlled to include account requirements, Matrix reporting fields, valid fare Verifies accuracy of delivery on all paper tickets Supports all accounts Assists other agents via HelpDesk Solves typical travel related problems consistently and is able to assist with Data Integrity queue backs Ability to prioritize work essential in the operation of ticket issuance. Capable of ensuring arrangements are accurate, resulting in correct documentation Operates within detailed procedures under minimal supervision Adheres to CWT standards in delivering customer service including telephone/email etiquette, and follows prescribed customer service escalation procedures Attends staff and training meetings for ongoing updates in the travel industry and office procedures Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance Maintains regular attendance according to company guidelines Performs other duties as assigned Qualifications: Prefer minimum 3 years travel agency experience Industry knowledge and strong background with reservation skills in order to create domestic and international reservations to include air, hotel, rail, and ground transportation Proficiency with the SABRE preferred Minimum proficiency using one CRS High Proficiency in fare calculations - domestic and international Proficiency in domestic airline rules, tariffs with a strong emphasis on international fare rules, tariffs and international routing Proficient with Amtrak (ability to book rail and proficient with fare rules) preferred Experience with processing refunds/exchanges/Phase IVs Excellent customer service skills required; strong people person Ability to solve problems Ability to meet and maintain required performance standards This is a telecommute position.
    $30k-56k yearly est. Auto-Apply 60d+ ago
  • Support Services Specialist II

    P&T Business Platforms

    Support associate job in San Antonio, TX

    Support Services Specialist II - 180002HH) Carlson Wagonlit Travel SatoTravel (CWTSatoTravel) is seeking an experienced and talented Support Services Specialist II for our San Antonio, Texas location. As a Support Services Specialist II, your mission will be to “Deliver the Perfect Trip” in order to sustain optimum results for our clients and for CWTSatoTravel. "CWT keeps on creating innovative ways to provide excellent service and maintain its high standards. "My Journey, My CWTAbegail Santos, Travel Counselor, PhilippinesAs the U. S. military and government division of Carlson Wagonlit Travel (CWT), CWTSatoTravel is a global leader specializing in seamless travel management services to our U. S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U. S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry. We are very proud of our 65+ year history serving U. S. military and government clients, and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family, and encourage you to check out our career opportunities and start your journey with CWTSatoTravel today. Issuing complex domestic/international tickets to include electronic ticketing, paper ticketing, prepaids, exchanges, refunds, car/hotel invoicing, Southwest ticketing/invoicing and Amtrak (prepaids, kiosks, paper) Proficiency with fare calculations, pricing, processing tickets, refunds, exchanges, voids Ability to process full and partial ticketing requests Ensures all pnrs are quality controlled to include account requirements, Matrix reporting fields, valid fare Verifies accuracy of delivery on all paper tickets Supports all accounts Assists other agents via HelpDeskSolves typical travel related problems consistently and is able to assist with Data Integrity queue backs Ability to prioritize work essential in the operation of ticket issuance. Capable of ensuring arrangements are accurate, resulting in correct documentation Operates within detailed procedures under minimal supervision Adheres to CWT standards in delivering customer service including telephone/email etiquette, and follows prescribed customer service escalation procedures Attends staff and training meetings for ongoing updates in the travel industry and office procedures Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance Maintains regular attendance according to company guidelines Performs other duties as assigned Qualifications Qualifications:Prefer minimum 3 years travel agency experience Industry knowledge and strong background with reservation skills in order to create domestic and international reservations to include air, hotel, rail, and ground transportation Proficiency with the SABRE preferred Minimum proficiency using one CRSHigh Proficiency in fare calculations - domestic and international Proficiency in domestic airline rules, tariffs with a strong emphasis on international fare rules, tariffs and international routing Proficient with Amtrak (ability to book rail and proficient with fare rules) preferred Experience with processing refunds/exchanges/Phase IVsExcellent customer service skills required; strong people person Ability to solve problems Ability to meet and maintain required performance standards This is a telecommute position. Primary Location: San AntonioEmployment type: StandardJob Family: Travel CounselorScope: CountryTravel: NoShift: Day JobOrganization: Customer_Military & GovernmentExperience Level: 1 to 3 years Job Posting: May 17, 2018 As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class
    $30k-56k yearly est. Auto-Apply 8h ago
  • Support Service Specialist

    Agif Nvop

    Support associate job in San Antonio, TX

    About the Company American GI Forum - National Veterans Outreach Program is a nonprofit organization. Our mission is to establish and maintain a comprehensive community service agency with a diversified funding source serving the needs of Veterans, their families, and other individuals of the community who are in need. Our goal is to establish innovative programs of service for the contemporary needs, through an expansion and growth policy that will seek complimentary services that will generate self-sustaining mechanisms for the organization. SUMMARY The Support Services Specialist position's primary responsibility is to monitor and report on the company's inventory. This position devises ways to optimize inventory control, adequate product stock, and anticipate future needs. Also, serving clients enrolled in the Support Services Veterans & Family Program (SSVF). The position is responsible for processing approved support service requests and issuing corporate checks through an accounting software program. Position is responsible for learning grant & expense codes, learning the SSVF eligibility criteria, and any and all limitations of each category of support service available. Position is responsible for compiling support service requests with other applicable documentation and maintaining all files and documents for auditing purposes. Position is responsible for providing checks to case managers for client support (funds for client transportation, clothing, rental services, bus tickets, etc.). Position is responsible for assisting with data entry into the HMIS/MIS systems as well as being part of a receptionist pool to perform such duties as necessary. Other duties may be assigned as deemed necessary for corporate objectives. ESSENTIAL DUTIES & RESPONSIBILITIES NOTE: These job duties are not all-encompassing of the responsibilities and duties (or other terms) that are required of the employee and may change at any time with or without notice. Prepare and submit support service requests as needed. This position is the point of contact for approximately 15 Case Managers that will submit support service needs for their clients. Support Services will be issued at least once a day if not twice. There will be times that support services will be of an urgent matter which will require processing requests immediately. In this capacity this position must be able to communicate effectively with Case Managers, Directors, and when necessary, with outside agencies or vendors. Follow up with Case Managers on original receipts will be an ongoing task. Work cooperatively and effectively with all staff in providing support services to clients. Be versed in all the program requirements and regulatory limitations and eligibility of the support services program. Maintain files on all support service requests processed thru this desk and coordinate with the Case Managers as necessary to assure all documents are included for audit review. Coordinates with Case Managers for the purpose of delivering the check for services requested and assure that it confirms with established guidelines. Will enter the vendor code, expense code, and other coding as necessary in the data system that corresponds to the category of support service requested. Ability to work independently and cooperatively. Remain flexible and adapt to changing program needs. Operate standard office equipment as necessary. Data Entry into the HMIS/MIS system may be required of this position. This position will participate in the receptionist pool as necessary. Engage in solution-oriented approaches, and interact with other team members, clients, and community representatives in a respectful manner, which includes communicating in a professional and productive demeanor, as well as ensuring that actions are supportive of others. Responsible for treating as confidential all information about clients, donors, team members and the AGIF-NVOP. Such information is to be disclosed on a need-to-know basis only. Responsible for being sensitive to the needs of program participants and must at all times treat clients with respect and professional care. SKILLS & COMPETENCIES Must be sensitive to the needs of clients served Must be very detailed oriented Ability to multi-task Have a pleasant disposition Computer skills and working knowledge of software programs Word and Excel are required. Must be able to work independently Dependable EDUCATION & EXPERIENCE Must have a high school diploma or GED. Some college education is preferred. Must have 4 years' experience in responsible clerical & support service to clients. Any additional work experience, especially work with social service agencies in a capacity similar to this position will be considered a plus. Candidate has the ability to maintain relationships with suppliers. CERTIFICATES, LICENSES, REGISTRATIONS Must have access to reliable transportation Must have a current Texas driver's license at all times Must have applicable automobile liability insurance at all times Must pass drug testing and background check Must be able to pass driving record check All personnel of the organization must be bondable TRAVEL Primarily local during business day. BENEFITS Retirement Program 6% Employer matching $500 monthly allowance company-provided for: Dental insurance Health insurance Vision insurance 12 hours (monthly) of PTO (after completed probationary period) Employer provided life insurance 5% salary increase after completing probationary period 14 paid holidays Quarterly cell phone stipend (subject to completion of 30 day) It is the policy of the Company to be an Equal Opportunity Employer that protects applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training classification and other aspects of employment on the basis of race, color, religion, sex, (including pregnancy), disability, age, national origin and genetics. It's also the policy of the Company to hire individuals solely upon the basis of their qualifications and ability to do the job to be filled. The American GI Forum National Veterans Outreach Program (NVOP) is committed to assuring equal opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of NVOP to provide reasonable accommodation to a qualified individual with disabilities to enable such individual to perform the essential functions of the position for which the individual is applying and for which the individual is employed. Additionally, it is the policy of the NVOP to provide reasonable accommodation for religious observers. The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.
    $30k-56k yearly est. Auto-Apply 8d ago
  • IT Systems Support Specialist

    United Way for Greater Austin 3.9company rating

    Support associate job in Austin, TX

    Full-time Description United Way for Greater AustinIT Systems Support SpecialistDepartment: Systems and OperationsRegular, Full-time, Exempt Who we are: United Way for Greater Austin brings our community together to break economic barriers and build opportunity for all. We break the cycle of economic hardships for families and individuals, striving to create a vibrant, thriving community. Recognizing the urgency of addressing economic challenges, we focus on increasing the availability of high-quality early care and education and access to pivotal resources to address financial barriers in Central Texas. Our united front includes dedicated donors, volunteers, corporate and civic partners, staff, and a connected network of neighbors. Together, we leverage data, community alliances, services, and public engagement to transform Central Texas, responding to urgent needs with lasting, impactful solutions. Who we want: The IT Systems Support Specialist will be responsible for monitoring and maintaining IT systems, providing technical support to end-users, and assisting with the deployment and configuration of hardware and software. In this role, you will be responsible for managing third-party applications and ensuring compliance with security policies and procedures. The ideal candidate will have strong troubleshooting skills, attention to detail, and experience with CRM platforms. Who you are: Cultivates innovation: You come with helpful, new, better, or unique ideas and encourage diverse thinking to promote and nurture innovation. You introduce new ways of looking at problems and implementing creative solutions. Drives results: You have a strong bottom-line orientation. You persist in accomplishing objectives despite obstacles and setbacks and have a track record of exceeding goals successfully. You push yourself and help others achieve results. Collaborates: You work cooperatively with all departments across the organization to achieve shared objectives and represent their interests while being fair to others and their area. You partner with others to get work done and credit others for their contributions and accomplishments - you garner the trust and support of others. Being resilient: You are confident under pressure and maintain a positive attitude despite adversity. You manage crisis effectively, bounce back from setbacks, and grow from your hardships and negative experiences. Action-oriented: You actively identify issues and proactively work to improve the status quo. Situational adaptability: You perform at a high level with multiple teams across the organization. You remain professional and mission-focused in urgent situations and always emphasize high-level customer service. Decision quality: You make decisions that reflect the mission and values of the United Way brand. You maintain sound judgment in the absence of leadership. Plans and aligns: You set objectives to align with broader organizational goals and break objectives down into appropriate initiatives and actions. You stage activities with relevant milestones and schedules and anticipate and adjust effective contingency plans. What you'll do: System Monitoring & Maintenance Monitor servers, networks, applications, and system performance. Perform routine maintenance tasks. Assist in troubleshooting hardware, application, and software issues. User Support Respond to help desk tickets related to system access and configuration. Provide basic technical support for end-users. Collaborate with internal and external stakeholders for new and existing initiatives. Provide general IT helpdesk support functions both onsite and offsite. Configuration & Deployment Assist in installing and configuring operating systems and applications. Support deployment of new hardware and software under supervision. Backup & Recovery Execute scheduled backups and verify data integrity. Assist in restoring systems and data when needed. Security & Compliance Apply security patches and updates as directed. Help enforce IT policies and procedures (password policies, access controls). Conduct scheduled security assessment yearly. Documentation Maintain accurate records of system configurations and changes. Document troubleshooting steps and resolutions for internal knowledgebase. Maintain control database and recommend improvements to SOP. Application Support Manage and administrator 3rd party applications and vendors across the organization. Microsoft 365 and Azure administration and support. Salesforce and donor database administration. Perform routine maintenance, modification, reports, and integration with all United Way applications. What you'll bring: Bachelor's degree in a related field or the equivalent of education and experience 2-5 years of experience in IT support or systems administration Confidence and success in project and process management Ability to connect strategic vision with tactical execution. A highly motivated, self-starting, and results-driven approach. Skilled in utilizing data to drive decisions and actions. Strong commitment to collaboration and teamwork; ability to work well with staff across all departments Exceptional organizational and planning skills and keen attention to detail. Ability to manage multiple, simultaneous projects in a fast-paced work environment with an ability to prioritize time-sensitive assignments Minimum of two years of hands-on experience working directly with Salesforce, including a proven track record in Salesforce development and administration. Strong proficiency in configuring, customizing, and optimizing Salesforce to meet business needs, with a demonstrated ability to implement complex solutions and drive system enhancements. Commitment to diversity, equity, and inclusion and a passion for social justice High level of confidentiality and organizational skills. Must be able to lift and position items weighing up to 35 lbs. What you'll receive: Dynamic and rewarding work environment Competitive Compensation Hybrid Work Option Employer 403(b) Matching Employer-Sponsored Health Insurance (for employees) Dental Insurance Vision Insurance Health Savings Account (HSA) Flexible Spending Account (FSA) Generous Paid Time Off (PTO) Paid Parental Leave FMLA Employee Assistance Program (EAP) This position is located in Austin, Texas, and reports directly to the Director of Systems and Technology. Notice: The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Management has the right to assign or reassign duties and responsibilities at any time. United Way for Greater Austin is an “at-will” employer. Salary Description $57,490 - $67,000
    $57.5k-67k yearly 6d ago
  • Learning Support Specialist II

    Texas A&M International University 4.0company rating

    Support associate job in Austin, TX

    Job Title Learning Support Specialist II Agency Texas A&M International University Department ACE - Academic Support Proposed Minimum Salary Commensurate Job Type Staff Job Description The Learning Support Specialist II, under general supervision, works in close collaboration with faculty and staff to provide exceptional support services across learning spaces, with a particular emphasis on assisting in maximizing the effectiveness of a variety of learning systems. Serves as an advocate for the integration of innovative technology and the advancement of the efficiency and effectiveness of the learning environment. Essential Duties and Responsibilities * Works with students, faculty, and staff at various levels to troubleshoot and resolve end-user related support issues in the use of the Learning Management System (LMS) and other learning technologies. * Provides triage instructions using a variety of communications systems. * Assists in the testing of new applications and system configurations. * Assists in the research and development of new solutions to enrich and supplement instruction. * Maintains up to date expert knowledge and skills of evolving LMS features and procedures to include building/updating LMS documentation and video tutorials. This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned. Additional Responsibilities * Train and mentor Supplemental Instructors (SI) on key concepts that must be covered in each course. * Demonstrate academic best practices for specific subjects and assignments, including writing research papers, giving presentations, developing study habits, managing test anxieties, and organizing class notes. * Communicate closely with faculty and tutors on student issues and academic matters. * Identify and conduct targeted intervention for at-risk students. * Collect, track, and monitor data on student progress and generate regular reports for the deans. * Develop and distribute handouts and study notes for traditionally challenging courses. Minimum Requirements * Education - Bachelor's degree in a related field * Experience - Two years of related experience. Preferred Education and Experience * Advanced degree in the related field of support * Experience in tutoring, teaching, working with college students * Experience working with at-risk adults * Experience working with freshmen through senior * Experience in clinical practices for related majors Knowledge and Abilities Knowledge of: * Word processing, spreadsheet, and database applications. Ability to: * Multitask and work cooperatively with others. * Excellent customer service and time management skills. * Strong verbal and written communication skills. * Strong interpersonal and organizational skills. * Present information clearly and concisely. * Work independently and as part of a team. Preferred Knowledge and Abilities Knowledge of: * Instructional best practices and assessment of learning outcomes * Skilled data collection and analysis * Strong communication with professors and staff * Strong leadership dispositions in monitoring SI leaders Licensing / Professional Certification - None. Physical Requirements - None. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Supervision of Others This position generally does not supervise employees. Other Requirements * Work beyond normal office hours and/or work on weekends. * Position requires on campus, face-to-face interactions. * Position requires maintaining a regular schedule of attendance on campus and in the workplace. Salary: $19.06/hourly INSTRUCTIONS TO APPLICANT: During the application process you have only one opportunity to enter the requested information, upload documents and Submit the application. You will not be able to make changes or add additional documents once you "Submit" the application materials. The software does not allow you to "Save" your application and return to complete the process at a later time. The page "My Experience" has an area provided under Resume/CV to drop or upload files. Be sure to include: * Resume * Cover Letter * 3 -5 professional references and their full contact information * Unofficial transcripts All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.
    $19.1 hourly Auto-Apply 40d ago
  • Support Service Specialist

    American Gi Forum Nationa 3.9company rating

    Support associate job in San Antonio, TX

    About the Company American GI Forum - National Veterans Outreach Program is a nonprofit organization. Our mission is to establish and maintain a comprehensive community service agency with a diversified funding source serving the needs of Veterans, their families, and other individuals of the community who are in need. Our goal is to establish innovative programs of service for the contemporary needs, through an expansion and growth policy that will seek complimentary services that will generate self-sustaining mechanisms for the organization. SUMMARY The Support Services Specialist position's primary responsibility is to monitor and report on the company's inventory. This position devises ways to optimize inventory control, adequate product stock, and anticipate future needs. Also, serving clients enrolled in the Support Services Veterans & Family Program (SSVF). The position is responsible for processing approved support service requests and issuing corporate checks through an accounting software program. Position is responsible for learning grant & expense codes, learning the SSVF eligibility criteria, and any and all limitations of each category of support service available. Position is responsible for compiling support service requests with other applicable documentation and maintaining all files and documents for auditing purposes. Position is responsible for providing checks to case managers for client support (funds for client transportation, clothing, rental services, bus tickets, etc.). Position is responsible for assisting with data entry into the HMIS/MIS systems as well as being part of a receptionist pool to perform such duties as necessary. Other duties may be assigned as deemed necessary for corporate objectives. ESSENTIAL DUTIES & RESPONSIBILITIES NOTE: These job duties are not all-encompassing of the responsibilities and duties (or other terms) that are required of the employee and may change at any time with or without notice. Prepare and submit support service requests as needed. This position is the point of contact for approximately 15 Case Managers that will submit support service needs for their clients. Support Services will be issued at least once a day if not twice. There will be times that support services will be of an urgent matter which will require processing requests immediately. In this capacity this position must be able to communicate effectively with Case Managers, Directors, and when necessary, with outside agencies or vendors. Follow up with Case Managers on original receipts will be an ongoing task. Work cooperatively and effectively with all staff in providing support services to clients. Be versed in all the program requirements and regulatory limitations and eligibility of the support services program. Maintain files on all support service requests processed thru this desk and coordinate with the Case Managers as necessary to assure all documents are included for audit review. Coordinates with Case Managers for the purpose of delivering the check for services requested and assure that it confirms with established guidelines. Will enter the vendor code, expense code, and other coding as necessary in the data system that corresponds to the category of support service requested. Ability to work independently and cooperatively. Remain flexible and adapt to changing program needs. Operate standard office equipment as necessary. Data Entry into the HMIS/MIS system may be required of this position. This position will participate in the receptionist pool as necessary. Engage in solution-oriented approaches, and interact with other team members, clients, and community representatives in a respectful manner, which includes communicating in a professional and productive demeanor, as well as ensuring that actions are supportive of others. Responsible for treating as confidential all information about clients, donors, team members and the AGIF-NVOP. Such information is to be disclosed on a need-to-know basis only. Responsible for being sensitive to the needs of program participants and must at all times treat clients with respect and professional care. SKILLS & COMPETENCIES Must be sensitive to the needs of clients served Must be very detailed oriented Ability to multi-task Have a pleasant disposition Computer skills and working knowledge of software programs Word and Excel are required. Must be able to work independently Dependable EDUCATION & EXPERIENCE Must have a high school diploma or GED. Some college education is preferred. Must have 4 years' experience in responsible clerical & support service to clients. Any additional work experience, especially work with social service agencies in a capacity similar to this position will be considered a plus. Candidate has the ability to maintain relationships with suppliers. CERTIFICATES, LICENSES, REGISTRATIONS Must have access to reliable transportation Must have a current Texas driver's license at all times Must have applicable automobile liability insurance at all times Must pass drug testing and background check Must be able to pass driving record check All personnel of the organization must be bondable TRAVEL Primarily local during business day. BENEFITS Retirement Program 6% Employer matching $500 monthly allowance company-provided for: Dental insurance Health insurance Vision insurance 12 hours (monthly) of PTO (after completed probationary period) Employer provided life insurance 5% salary increase after completing probationary period 14 paid holidays Quarterly cell phone stipend (subject to completion of 30 day) It is the policy of the Company to be an Equal Opportunity Employer that protects applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training classification and other aspects of employment on the basis of race, color, religion, sex, (including pregnancy), disability, age, national origin and genetics. It's also the policy of the Company to hire individuals solely upon the basis of their qualifications and ability to do the job to be filled. The American GI Forum National Veterans Outreach Program (NVOP) is committed to assuring equal opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of NVOP to provide reasonable accommodation to a qualified individual with disabilities to enable such individual to perform the essential functions of the position for which the individual is applying and for which the individual is employed. Additionally, it is the policy of the NVOP to provide reasonable accommodation for religious observers. The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.
    $21k-30k yearly est. Auto-Apply 8d ago
  • Part Time Support Specialists (Manheim)

    Cox Enterprises 4.4company rating

    Support associate job in San Antonio, TX

    Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Virtual Block Specialist I Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $15.10 - $22.69/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description This position ensures accurate, efficient recording of vehicle and customer information during the sale and provides administrative support to the auctioneer on sale days. The Auction Support Specialist verifies sold vehicle information for accuracy prior to completion of the transaction and obtains customer signatures as appropriate. Key Responsibilities: * Utilize the AS400 system to record lane and Simulcast bid amounts, enter customer data, process all sold units, and verify/enter lights. * Work with auctioneer virtually to verify system information accurately represents vehicle. * Verify vehicle run order to ensure the appropriate vehicle is being keyed and sold. * Operate monitor virtually, work with the auctioneer to review Simulcast bids. * Provide arbitration and other vehicle announcements to support the auctioneer. * Other duties as assigned. Qualifications: Minimum: * High School Diploma/GED * Generally, less than 2 years of experience. Physical Requirements: * Regularly required to stand, walk, reach, talk and hear. * Ability to lift 1-10 pounds. * Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus. Work Environment: Occasional exposure to fumes, odors, and weather conditions. Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
    $15.1-22.7 hourly Auto-Apply 60d+ ago
  • PT Support Associate - Seasonal F&F

    Tory Burch 4.9company rating

    Support associate job in Austin, TX

    We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today! Life @ToryBurch is Special Because: When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry. * Our culture is welcoming and inclusive -- everyone is empowered to make a difference. * We have the best team in the world and believe in paying competitively and rewarding high performance. * Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. * We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers. * We will help you become great at what you love - Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way * We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days. This Role is Tailor-Made for You Because: You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You're also resourceful and collaborative, highly motivated and efficient. A sense of humor is a plus! A Day in the Life: The typical day is… atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. The consistent thread is that you'll be working with an amazing team of professionals who share your passion for excellence. To Land This Role: * One-to-two years of experience in a high volume, customer-drive retail environment, stock-related experience a plus * Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts * Occasional overnight travel may be required * Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time Why You'll Want to Join Our Team: Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us! How We Work Together * Adaptable - We change before we have to * Entrepreneurial - We own it * Collaborative - There's no "I" in Tory * Client & Brand Focused - We put ourselves in Tory's shoes * Live the Values - We show up for each other * Functional Expertise - We're constantly learning and growing #TeamTory Values We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor. Compensation Range The compensation range for this position is 15.00 USD - 15.00 USD. Our offer will be based on your relevant experience and work location. Benefits Information We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. Equal Employment Opportunity Statement Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment. Disability Accommodation Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact ***************************.
    $33k-40k yearly est. Auto-Apply 60d+ ago
  • Concierge Healthcare Support Associate

    Serenity Mental Health Centers 3.7company rating

    Support associate job in Austin, TX

    Start Your Career in Healthcare at Serenity Mental Health Centers If you're great with people and ready to build a meaningful career, Serenity Mental Health Centers offers the perfect place to begin. We're looking for individuals with strong customer service backgrounds who want to step into healthcare and make a real difference in the lives of others. At Serenity, your ability to create positive experiences, communicate clearly, and show empathy becomes the foundation for excellent patient care. No healthcare experience is required - just a genuine desire to help and grow. Positions available: What you can do to help patients in our clinics: Receptionist - Greeting every patient when they walk in and giving them a personalized experience. Gather and keep all information up to date. Intake Coordinator - Completing assessments with patients before their appointments and supporting them towards their healing journey. Treatment Technician - Performing TMS treatment while engaging patients in positivity work, goal setting, life skills. Employee Leadership - Supporting clinic management, covering clinic roles, and meet with patients to help them move forward with their treatment plans. What You'll Gain This role is designed to help you build a long-term future in healthcare, offering: Full, hands-on training - no prior medical experience needed Experience working in a professional clinical setting Skills and knowledge to grow into advanced patient care or leadership roles A supportive team environment Who Thrives Here You're likely a great fit if you: Have strong customer service, retail, hospitality, and overall people skills. Enjoy helping people and creating positive interactions Are organized, dependable, hardworking, and eager to learn new skills Want to begin a career path in the healthcare industry Build Your Future With Us If you're ready to turn your people experience into a fulfilling healthcare career, we'd love to welcome you to Serenity Mental Health Centers. Apply today and start your journey in patient care. Serenity Healthcare is an equal opportunity employer. All qualified applicants are encouraged to apply.
    $30k-36k yearly est. Auto-Apply 20d ago

Learn more about support associate jobs

How much does a support associate earn in New Braunfels, TX?

The average support associate in New Braunfels, TX earns between $32,000 and $94,000 annually. This compares to the national average support associate range of $26,000 to $83,000.

Average support associate salary in New Braunfels, TX

$55,000
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