Service Desk Specialist
Support associate job in Matawan, NJ
Job Title: Service Desk Specialist
Department: IT
Reports To: Service Desk & IT Retail Field Manager
("US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.”)
Summary:
The Service Desk Specialist provides timely phone support and executes IT-related tasks to support overall business operations. This role requires strong technical troubleshooting skills, excellent customer service, and the ability to work flexible shifts, including evenings and weekends. Bilingual fluency in English and Spanish is required.
Key Responsibilities:
Handle incoming service desk calls professionally and efficiently
Achieve 85% resolution rate for inbound incidents and requests
Track, assign, and escalate tickets using ServiceNow
Follow up on open tickets to ensure timely resolution
Create and manage user accounts and permissions in a multi-platform environment
Troubleshoot hardware, software, networking, and general IT issues
Provide how-to support for applications and tools
Escalate unresolved issues to internal teams or third-party vendors
Monitor third-party portals for proactive issue tracking
Support IT rollouts, upgrades, and ongoing projects
Maintain and update internal process documentation
Assist with desktop support and administrative IT tasks
Participate in after-hours on-call rotation
Qualifications:
Education:
Associate degree in MIS, Computer Science, or related field
OR minimum 2 years of relevant IT support experience
Skills & Experience:
Bilingual: English and Spanish (required)
Certifications (ITIL, Microsoft, Cisco) are a plus
Strong communication and interpersonal skills
Detail-oriented, self-motivated, and able to prioritize in high-pressure environments
Experience in a team-based, customer-focused support setting
A reasonable, good faith estimate of the minimum and maximum annual salary will be $58,000 $60,000 for this position with full benefits.
Support Associate (Stock)- Soho
Support associate job in New York, NY
At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live.
Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York's Meatpacking District, the integrity of our process is just as important as our final product.
In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes.
The Responsibilities
A Support Associate (Stock) works within the store team to help achieve store sales and stock/inventory goals. The Support Associate partners with the management and sales team to ensure a seamless flow between front and back of house. This role should be well versed in standard operating
procedures and provide customers with utmost customer service.
Business Leader
● Demonstrate excellent knowledge of the product to support the brand goals
● Understand company tools, incentives & strategies to support meeting store sales goals
● Maintain all-areas back of house including stock organization, shipping/receiving, and supply orders per policy and procedure.
●Efficiently execute register functions and inventory transactions.
People Leader
● Ensure effective communication between all team members
● Supports ways to keep the team motivated and engaged
● Contribute new & innovative ideas to support meeting business goals
● Participate in all training and development meetings.
Operations Leader:
● Ensure all functions of the store are maintained to support a superior shopping-experiences
● Assist in all areas of stock, shipping, receiving protocols/policies, procedures and all related processes inclusive of paperwork
●Support in areas of risk management, physical security, store cash control and inventory control.
● Participate in physical store inventories.
● Identify product concerns and communicate inventory needs to support the business goals
● Comply with all point of sale register policy and procedures
Customer Focus:
● Support building meaningful relationships with clients through strong-interpersonal skills both in store and over the phone.
●Collaborate with all team members to support a superior shopping experience
● Ensure client needs are quickly and effectively met for overall customer satisfaction
● Uphold merchandise standards and maintain visual directive.
● Be present on and off the floor as a Theory Brand Ambassador
The Essentials
● 1+ years' prior work experience in a client-centric, sales, support, or back of house environment.
● Dynamic interpersonal and communication skills, both verbal and written
● Independent work ethic, time management skills
● Computer skills to operate point of sale system, experiences with teamwork is a plus
Salary: $18-$20/hour *
*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level,
certifications, applicable skills and expertise, and location of the position.
As an Equal Opportunity Employer, Theory LLC does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or
expression or because of any other status or condition protected by applicable federal, state, or local law.
Ensure your Theory job offer is legitimate and don't fall victim to fraud. Theory never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from a Theory or sister company email address. For added security, where possible, apply through our direct job posting.
RBT Support Coordinator
Support associate job in Lakewood, NJ
About the Company
Since 2020, Brighter Strides ABA has been dedicated to transforming the lives of children on the autism spectrum through compassionate and individualized Applied Behavior Analysis (ABA) therapy. With locations across 11 states, we provide in-home, school, and center-based services, as well as daycare, afterschool, and family training programs. Our evidence-based approaches enhance communication, social interactions, and independence while supporting emotional well-being in a nurturing environment. We prioritize the growth and well-being of both our clients and team members by offering comprehensive benefits, competitive pay, professional development opportunities, and a collaborative company culture. Together, we aim to empower children, enrich families, and foster acceptance and understanding for autism.
About the Role
This full-time, on-site position is located in Lakewood, NJ. The RBT QA Coordinator is responsible for overseeing and ensuring the consistent quality of ABA services provided to clients.
Responsibilities
Conducting quality assurance checks
Maintaining compliance with established protocols
Implementing quality control measures
Performing data analysis to improve service delivery
Collaborating with team members to provide feedback and enhance performance
Maintaining open communication with clinical staff and leadership
Key Responsibilities
Conduct internal audits with a primary focus on Session Notes
Support RBT trainings to ensure clinical integrity and best practices
Collaborate with the leadership team to Identify patterns and trends in service delivery
Recommend improvements in service quality
Support and implement corrective action plans
Utilize Central Reach software to track, document, and analyze data
Additional Responsibilities
Review RBT documentation for accuracy, completeness, and compliance
Track RBT credentialing status and recertification timelines
Provide feedback and corrective action guidance to RBTs and supervisors
Support onboarding by ensuring new RBTs meet quality benchmarks
Assist with policy updates and QA-focused training materials
Qualifications
1-2 years of ABA experience (QA or supervisory experience preferred)
Strong understanding of ABA documentation, insurance standards, and compliance
Excellent organizational and communication skills
Proficiency with Central Reach strongly preferred
Ability to work independently and meet deadlines
Strong technology skills and proficiency with digital platforms
Required Skills
Strong understanding of ABA documentation, insurance standards, and compliance
Excellent organizational and communication skills
Proficiency with Central Reach strongly preferred
Ability to work independently and meet deadlines
Strong technology skills and proficiency with digital platforms
Preferred Skills
QA or supervisory experience preferred
Pay range and compensation package
$25-$35 per hour, based on experience and qualifications
Equal Opportunity Statement
We are committed to diversity and inclusivity in our hiring practices.
```
Client Support Specialist
Support associate job in New York, NY
A leading global investment firm is seeking a highly organized, hospitality-oriented Client Support Specialist to join its Executive Services team. This role plays a critical part in supporting the firm's high-profile visitors by delivering exceptional hospitality, precise logistics coordination, and culturally informed service. The ideal candidate thrives in a fast-paced, high-performance environment and brings a polished, anticipatory approach to executive support and VIP management.
This is an opportunity to work at the intersection of operations, hospitality, and investor diplomacy-helping ensure that every engagement reflects the firm's professionalism and global standards.
Key Responsibilities
Coordinate end-to-end logistics for VIP visitors, including aviation, transportation, hotel accommodations, security, and scheduling.
Serve as an informed, polished point of contact for delegates associated with Protocol teams, and other senior stakeholders.
Welcome VIP visitors upon arrival, ensuring a seamless experience and providing attentive support throughout their stay.
Demonstrate cultural sensitivity and global awareness, tailoring support and communication styles to diverse audiences.
Provide curated guidance on local customs, amenities, and experiences to enhance the visitor journey.
Support the coordination of internal meetings, investor engagements, and office-based events.
Manage reporting related to visitor activity, vehicle usage, and operational workflows.
Maintain an updated directory of key visitor information to facilitate future engagements.
Oversee ordering and inventory of supplies for vehicles and office needs.
Collaborate closely with office staff and cross-functional teams to deliver consistent, high-touch service.
Prepare expense reports and track costs associated with vehicles, events, and operational needs.
Handle sensitive information with discretion and sound judgment.
Anticipate needs, flag gaps in logistics or planning, and proactively recommend improvements.
About You
Ideally, a Bachelor's degree in Hospitality, Business Administration, or a related field.
2+ years of experience in guest-facing roles, luxury hospitality, client services, or executive support.
Strong organizational and project management skills with meticulous attention to detail.
High emotional intelligence and the ability to interact with senior stakeholders with tact, professionalism, and cultural fluency.
Proactive, solutions-oriented mindset-comfortable taking initiative and adapting to shifting priorities.
Excellent written and verbal communication skills.
Strong proficiency in Microsoft Office; familiarity with modern productivity tools is a plus.
Ability to exercise sound judgment while knowing when to escalate or ask for guidance.
Able to maintain discretion and confidentiality at all times.
Flexible and willing to work occasional evenings or weekends based on visitor schedules.
Compensation & Benefits
$90,000 - $110,000 total compensation commensurate with experience
Comprehensive health, dental, and vision coverage
401(k) program with company contributions (eligibility applies)
Paid time off, holidays, and additional wellness benefits
Opportunities for professional development and cross-functional exposure
Ataccama ONE Enablement & Data Governance Support
Support associate job in Iselin, NJ
Ataccama ONE Enablement & Data Governance Support
Contract role.
Required Skillset
:Hands-on experience with Ataccama ONE, SQL, and Power B
IStrong attention to detail and analytical mindse
tProven ability to translate business requirements into technical configuration
sKey Responsibilities (Must-Have)
:Reference Data Enablemen
tIngest, standardize, and govern regional and global reference data set
sImplement business-defined mappings (e.g., industry classification, management hierarchies) to support consistent reportin
gData Quality Enablemen
tConfigure and manage data rules for profiling, issue tracking, enrichment, cleansing, freshness checks, anomaly detection, and scanner coverage within Ataccam
aDashboarding & Reportin
gBuild and enhance Power BI dashboards for data quality metrics and operational KPI
sSupport migration of Power BI reporting into Ataccama-native monitoring capabilitie
sCollaboration & Governanc
ePartner with regional Heads of Data Governance and GDO to align implementations with global framework
sSupport governance adoption and consistent rule application across business unit
s
Computer User Support Specialists (Professional, Scientific, and Technical Services)
Support associate job in Linden, NJ
Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist.
Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U.
S.
-based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**
Information Technology Coordinator
Support associate job in New York, NY
Join the Advantage Tennis Clubs Team!
We are seeking a highly motivated and experienced IT Systems and Software Administrator with 3-5 years of relevant experience to join our team. This full-time position is critical for managing our internal IT infrastructure, coordinating with external vendors, and optimizing the utilization of software programs across all departments. The ideal candidate will be a proactive problem-solver, highly organized, and possess excellent technical and interpersonal skills.
Key Responsibilities
IT System Management & Vendor Coordination:
Serve as the primary internal contact for all IT-related issues, troubleshooting, and infrastructure needs.
Coordinate, manage, and evaluate the performance of outside IT vendors and service providers to ensure secure, reliable, and cost-effective IT operations.
Manage network setup, user accounts, hardware procurement, and routine system maintenance and updates.
Software Deployment & Management:
Set up, configure, and manage software programs used across the entire organization (e.g., productivity suites, ERP/CRM, specialized departmental tools).
Develop and implement company-wide software usage policies and best practices.
Provide training and technical support to employees on various software platforms.
Departmental Software Optimization:
Coordinate closely with the Accounting and Sales teams to analyze their current software utilization (e.g., accounting software, CRM systems) and identify opportunities for optimization, integration, and efficiency gains.
Translate departmental needs into technical requirements for software solutions.
Compliance and HR Support:
Assist the Human Resources department in the setup and management of compliance-related software and systems (e.g., training tracking, policy management, PII security).
Ensure all IT systems and data handling practices adhere to relevant industry and legal compliance standards.
Integrations and Projects:
Lead and assist in all electronic and internet-related integrations and projects, including connecting disparate software systems and migrating data.
Evaluate new technologies and software solutions to recommend improvements to the company's IT landscape.
Qualifications
Experience: 3-5 years of professional experience in an IT, Software Administration, or Systems Analyst role.
Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
Technical Skills: Proven experience managing cloud services (e.g., Microsoft 365, Google Workspace) and basic networking concepts (TCP/IP, VPNs, Wi-Fi).
Familiarity with various software types, including CRM, ERP, Accounting software, and HRIS/Compliance tools.
Knowledge of IT security best practices, data backup, and recovery procedures.
Soft Skills:
Exceptional communication and interpersonal skills for vendor coordination and employee support.
Strong organizational skills and the ability to manage multiple projects simultaneously.
Demonstrated ability to work collaboratively with non-technical business units (Sales, Accounting, HR) to achieve technology-driven objectives.
Benefits:
Competitive salary commensurate with experience.
Health insurance.
Paid time off and holidays.
Institutional Client Reporting SME
Support associate job in New York, NY
We're partnering with a global investment-management firm to hire a hands-on Institutional Client Reporting Analyst/SME. This is a functional, operator-level role focused on the production, validation, and enhancement of institutional client reporting packages. This opportunity is ideal for someone who has grown through Client Reporting / Investment Reporting / Performance & Reporting roles and wants to step into a deeper SME-level position while remaining execution-focused.
This is not a project-management, PMO, business analyst, or tech/automation role.
What You'll Do
Produce and validate monthly and quarterly institutional client reporting packages across multi-asset portfolios.
Perform hands-on checks of performance, attribution, holdings, exposures, benchmarks, and risk metrics.
Resolve data exceptions by partnering with Performance, Operations, Data, and Compliance teams.
Maintain and enhance reporting templates, consultant packs, and client-ready materials.
Support improvements to reporting workflows, automation, and governance (without leading projects).
Assist Client Service in delivering accurate, consistent, insight-rich institutional reporting.
Who You Are
5-9 years of hands-on experience in institutional client reporting, investment reporting, performance & reporting, or investment operations at an asset manager or asset-servicer.
Comfortable producing and reviewing performance, holdings, benchmarks, attribution, and exposures.
Strong understanding of investment data flows and reporting standards (GIPS, AIFMD, SFDR a plus).
Experience with platforms such as Aladdin, SimCorp, Eagle, FactSet, BiSam, Arcadia, Clearwater, or similar.
Strong Excel (VLOOKUP/XLOOKUP, PivotTables; VBA a plus).
Detail-oriented, analytical, and able to troubleshoot reporting issues end-to-end.
Clear communicator who partners well with PMs, Ops, Data, and Client Service teams.
CFA / CIPM / FRM a plus, but not required.
This Role Is NOT For
Project Managers
Business Analysts
Data/BI Analysts or Engineers
PMO or transformation specialists
Middle Office (trade support, settlements, reconciliations)
Fund accountants or financial-reporting professionals
Wealth-management or advisory backgrounds
We need hands-on institutional client reporting experience, not oversight or management.
Engagement Details
Full-time W2 contract
Hybrid in NYC (4 days onsite)
Competitive hourly rate
Opportunity to support a high-impact institutional reporting function within a global asset manager
On-site System Support Specialist (Mid-Level)
Support associate job in New York, NY
360 IT Professionals is a California base Minority Business Enterprise specializing in the field of IT Consulting and Staffing. Since our Inception we have been providing industry leading IT solutions for Staffing and Software Development. We have
more than
30 IT Staffing Services contracts
across USA and working
closely with
Fortune 500 Companies
and
Key Private sector Agencies.
We
are providing staffing support to more than
10 State Customers
across USA
and have successfully
staffed for more than 260 roles in last 6 months.
Job Description
Job Title:
On-site System Support Specialist (Mid-Level)
Duration:
24 months
Work Location: US-NY-New York
Openings: Multiple Openings
***
Local candidates preferred***
Position Description/Responsibilities:
Join a world leader in IT metrics and productivity! Computer Aid, Inc. (CAI) is a full service Information Technology outsourcing firm with more than 30 years of experience and a world leader in IT measurement and IT productivity.
Computer Aid, Inc. is looking for five Mid-Level On-site System Support Specialist with 3-5 years of experience!
These positions comes to us from our NY State contract for Hourly Based Information Technology Services and is located in New York, NY. New York City is the largest city in the United States and has something for everyone. There are innumerable things to experience in the Big Apple including basketball games and concerts at Madison Square Garden, plays on Broadway, Cirque du Soleil at Radio City Music Hall, and many other world famous tourist attractions.
Consider applying today as time is limited on these and other positions like it for the state of NY.
Qualifications
Position Requirements/Technical Skills:
OCFS has had the greatest success in implementing and supporting the CONNECTIONS application deployments when it has provided the end users on-site face-to-face support during deployment. Providing on-site support staff resources accelerates a caseworker's ability to successfully master how to utilize the new application properly and results in fewer case documentation errors and aids in user acceptance. The staff hired will provide one-to-one or small group on- site support to users in how to best utilize the updated and modernized application features and to how incorporate them into their business processes. The hired staff will understand and be able to translate the screen changes of the transformed CONNECTIONS for the end-users. These staff will also serve as the front line to identify software issues that could possibly occur when the application is first migrated and will also be able to quickly provide helpful information to users for features that require additional training or technical assistance.
Ongoing support of the system will be provided by a cadre of well-trained, experienced support staff will significantly help ease the transition for users as OCFS deploys new application
Daily Tasks will include but are not limited to the following:
Go on-site to local districts and voluntary agencies located within the New York City Region to assist caseworkers/supervisors in properly using the CONNECTIONS application.
Trouble shoot either via phone or while on-site application issues needing resolution.
Provide training support and technical assistance follow-up to CONNECTIONS users in using new CONNECTIONS functionality both prior to rollout and following the rollout.
Troubleshoot issues encountered on-site and provide information and data to help resolve identified problems
Assist in providing face-to-face support for an array of ad hoc OCFS initiatives that require a specialized response.
The ONE MANDATORY REQUIREMENT:
You must be a Mid-Level On-site System Support Specialist with documented employment experience of 3-5 years (36-60 months).
You must have experience in the usage and support of a collection of development platforms, technical architectures, or business applications and products that run on those platforms, beyond that of a Programmer.
You must be able to work without assistance.
Requested Desirable Qualifications:
The numbered qualifications below are not mandatory, but candidates should meet or exceed in duration and skill set target asked for, at least 3 of numbers 1 through 5.
36 months of experience providing actual on-site implementation assistance for a large scale automation effort.
36 months of experience in change management; planning and implementing change.
15 months of experience in implementing SACWIS systems in New York State or another state.
36 months of experience providing training and/or technical assistance in either a classroom or in a work environment.
Bachelor's Degree.
Additional Information
***local candidates preferred***
Support Associate, Client Services
Support associate job in Somerset, NJ
YOUR PASSION, ACTIONS & FOCUS is our Strength
Become one of our Contributors
Join the KnipperHEALTH Team!
The Client Services Support Associate is responsible for administering and supporting Sample Programs, while ensuring programs remain in complete compliance with the Prescription Drug Marketing Act (PDMA), client business rules and internal Standard Operating Procedures (SOPs). The Support Associate will create and maintain relationships with internal and external stakeholders in support of the assigned programs.
Works under direct supervision of the Account Manager/Sr. Account Manager and is responsible for day-to-day tasks for assigned client programs.
Hybrid role based out of Somerset, NJ office
Responsibilities
Support productivity and efficiency for the client programs, while ensuring all work is completed accurately and within the confines of the Statement of Work (SOW), client business rules/deadlines, internal Standard Operating Requirements (SOPs) and PDMA Regulations.
Assist in the maintenance and updating of all client documentation.
Support creation of Client program documentation and system set up needed in order to ensure systems, financial and details are running and stored correctly.
Provide internal/external clients with email, fax, and phone support as required by program.
Monitor and support all inventory tasks and operations. This includes but is not limited to reconciliations, monitoring inventory levels, and tracking back-order situations.
Monitor and review sales representatives sampling activities and sample transaction data via the Sample Accountability System if applicable.
Review and monitor daily orders, reports and files required by assigned clients.
If a Sample Accountability Program, support the generation, rep interactions, forms and reporting for all reconciliations activities and services.
Support the coordination of 3rd party field audits for sales representative, and issue program instructions to external PDMA auditors in adherence with client business rules and/or SOP's if applicable.
Support daily tasks required including but not limited to data entry/management of forms, troubleshooting, and resolving system issues, and running/sending client reports.
Report compliance-related issues in a timely manner to the client contact and internal Regulatory and Compliance Department, following the FDA schedule and client business rules.
Pro-actively communicate all anticipated program changes and opportunities to the Manager and/or Program lead.
Support and resolve outstanding Acknowledgement of Content (AOC) or Signature Verification Letters (SVLs)
Support internal Quality Events (QE) and provide necessary and timely follow-up
Serve as back-up for Sr. Support Associate
The above duties are meant to be representative of the position and not all-inclusive.
Qualifications
Education/Training: High School degree required, Associate's degree desirable, however equivalent certificate training and/or experience will be considered.
Related Experience: Approximately one year experience in a customer service environment.
Knowledge, Skills & Abilities:
Exceptional interpersonal and communication skills (verbal and written)
Exceptional customer service skills
Ability to use sound judgment, remain flexible, maintain professionalism, and re-establish priorities in a deadline-driven environment.
Proficiency in Microsoft Outlook, Excel, Word and Power-Point
Ability to trouble-shoot, problem-solve and formulate recommendations for solutions
Time management skills with aptitude to multitask across various clients, projects, and internal departments with changing priorities.
Ability to work in a team environment and independently with all levels of the organization
PHYSICAL DEMANDS:
Location of job activities 100% inside
Extensive manual dexterity (keyboarding, mouse, phone)
Regular use of phone for communication
Noise and/or vibrations exposure
Frequently reach (overhead), handle, and feel with hands and arms
Sit for prolonged periods of time
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knipper Health is an equal opportunity employer.
Auto-ApplyIT Service Desk Specialist
Support associate job in New York, NY
Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together . Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.
Our Values are key to driving our success, and are at the heart of everything we do:
Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust
If our mission, values, and purpose align with your own, we would love to hear from you!
Your opportunity
+ Provide high-touch, white glove IT support to executives and staff in the New York City office, ensuring a seamless and professional user experience.
+ Deliver remote and onsite technical support to global employees across multiple time zones.
+ Diagnose and resolve hardware, software, and network issues promptly and effectively.
+ Manage and maintain IT assets including laptops, mobile devices, AV systems, and peripherals.
+ Partner with global IT teams to ensure consistent service delivery and alignment with support standards.
+ Facilitate onboarding and offboarding processes, including device setup, account provisioning, and user orientation.
+ Maintain detailed documentation of support requests, resolutions, and asset inventory.
+ Support and maintain meeting room technology and video conferencing systems to ensure reliability and ease of use.
+ Identify and implement opportunities for process improvement to enhance IT service quality and efficiency.
+ Carry out other duties as assigned.
What to expect when you join our firm
+ Hybrid working and reasonable accommodations
+ Generous Holiday policies
+ Paid volunteer time to step away from your desk and into the community
+ Support to grow through professional development courses, tuition/qualification reimbursement and more
+ Maternal/paternal leave benefits and family services
+ Complimentary subscription to Headspace - the mindfulness app
+ Corporate membership to ClassPass and other health and well-being benefits
+ Unique employee events and programs including a 14er challenge
+ Complimentary beverages, snacks and all employee Happy Hours
Must have skills
+ Minimum of 3 years of experience in IT support or service delivery, ideally within a global organization.
+ Strong proficiency in Windows, mac OS, Office 365, and commonly used enterprise applications.
+ Exceptional communication and interpersonal skills with a strong customer service orientation.
+ Proven experience supporting VIPs or executive-level users in a high-demand environment.
+ Ability to work independently, prioritize tasks, and thrive in a fast-paced setting.
+ Familiarity with ITIL practices and service management platforms such as ServiceNow.
+ Must possess experience with Active Directory and Multi-Factor Authentication (MFA).
Nice to have skills
+ Experience with iOS and Mac management tools is a plus.
Supervisory responsibilities
+ No
Potential for growth
+ Mentoring
+ Leadership development programs
+ Regular training
+ Career development services
+ Continuing education courses
Compensation information
The base hourly range for this position is $38.46 -$40.87. This range is estimated for this role. Actual pay may be different. This position will be open through the end of December 2025.
Colorado law requires an estimated closing date for job postings. Please don't be discouraged from applying if you see this date has passed.
At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request, we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at **************************** .
#LI-LN2
Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance.
Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page here (**************************************** .
Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.
Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion).
You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position.
You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.
Technology Support III - Mainframe, Distributed Production Support
Support associate job in Jersey City, NJ
JobID: 210685496 JobSchedule: Full time JobShift: Mid-Day Base Pay/Salary: Jersey City,NJ $114,000.00-$155,000.00 Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Commerical & Investment Bank - Production Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
* Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
* Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
* Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
* Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
* Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
* 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
* Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
* Experience in observability and monitoring tools and techniques
* Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
* Experience with an IBM zSeries Mainframe environment.
* Knowledge of z/OS, JCL, TSO/ISPF
* Experience and knowledge of COBOL/Natural
* Experience and knowledge of DB2/Adabas and VSAM & utilities
* Knowledge of CONTROLM/CA7/ZEKE scheduling tool
* Experience working with all types of data files including Generation Data Groups, VSAM, Partitioned, and Physical Sequential files
* Experience using incident management tools (Service Now)
Preferred qualifications, capabilities, and skills
* Knowledge of relevant businesses such as securities, fund accounting, clearance, securities lending, cash management and alternative investments (e.g. derivatives and hedge funds) or the organization's that use these services
* DYL280/SAS/EZYTRIEVE, Unix/Linux/Windows Distributed Application Support
* AWS cloud experience
* Experience managing projects and migrations
Auto-ApplyProduction Support Technician
Support associate job in Morris Plains, NJ
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
This role ensures that all components are adequately supplied and kitted to adhere to the production schedule along with handling media related activities within the ISO 8 area.
Major Accountabilities
ISO 8 Activities:
Ensure accurate SAP inventories are maintained for all components.
Proper status segregation and storage of media lots.
Support the maintenance of an audit ready state of the ISO 8 Area
Timely response to all module requests.
Batch Records are properly kitted and staged based on production schedule.
All gowning materials in the ISO 8 area are maintained to adequate levels.
ISO 8 area has ample supply of non-inventory items
Logbooks entries are clear and complete.
Kanban system is utilized to ensure FIFO
Equipment cleaning is performed as required
Ensure Batch records are reviewed and corrected in a timely manner.
Skills:
1-3 years of related experience in cGMP/FDA regulated industry.
Warehouse experience preferred.
SAP knowledge preferred.
Other Qualifications:
Strong interpersonal, written and communication skills along with problem solving and follow-up skills are required.
Must be well organized, flexible and work with minimal supervision.
Ability to lift up to 50 lbs.
Alternate shifts, weekends and overtime will be required
Requires handling of chemicals such as corrosives, solvents & bio-hazardous materials
Qualifications
High School Degree or GED equivalent.
Additional Information
For more information, Please contact:
Akriti Gupta
**************
Morristown, NJ 07960
Technical Production Support PM
Support associate job in Warren, NJ
FULLTIME. Pease note: It is not a pure PMO Project Manager or Completely Technical Development manager role. The role is not expected to do design, development, etc. Mainly Production incident management, defect fixing & hot patches.
Detailed JD:
• About 12+ years in overall IT.
• Technical background - Preferably Java development background
• PL-SQL skills - Intermediate level
• Basic conceptual knowledge on Network, Firewall, Clustering, Replication, etc
• Experience in L3 support
• Experience in Defect Triaging, Functional Analysis
• Project Management skills to drive a large global support team (25+ today, expected to grow to 50 in next 6-12 months)
• Excellent communication and articulation skills.
• Experience interfacing and providing status report and other metrics reporting to senior stakeholders (Director & MD level)
• Experience in building relationship & Coordination with various cross functional groups (Functional, Development, Production Support, Release Management, et al)
• Experience in driving and mentoring team
Needs to take “Driver seat” and run independently with minimal supervision.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Technology Support III - Mainframe, Distributed Production Support
Support associate job in Jersey City, NJ
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Commerical & Investment Bank - Production Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
Experience in observability and monitoring tools and techniques
Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Experience with an IBM zSeries Mainframe environment.
Knowledge of z/OS, JCL, TSO/ISPF
Experience and knowledge of COBOL/Natural
Experience and knowledge of DB2/Adabas and VSAM & utilities
Knowledge of CONTROLM/CA7/ZEKE scheduling tool
Experience working with all types of data files including Generation Data Groups, VSAM, Partitioned, and Physical Sequential files
Experience using incident management tools (Service Now)
Preferred qualifications, capabilities, and skills
Knowledge of relevant businesses such as securities, fund accounting, clearance, securities lending, cash management and alternative investments (e.g. derivatives and hedge funds) or the organization's that use these services
DYL280/SAS/EZYTRIEVE, Unix/Linux/Windows Distributed Application Support
AWS cloud experience
Experience managing projects and migrations
Auto-ApplyIT Security production support Specialis
Support associate job in Pennington, NJ
Must Have Technical/Functional Skills * Primary Skill: Ping Access * Secondary: Ping Federate * Tertiary Skill: Linux * Experience: Minimum 10 years Roles & Responsibilities * 8+ years of Production support experience on Ping Access, Ping Federate, Ping Directory, PKI, Splunk, excellent knowledge of Identity and Access Management (IAM) domain.
* Excellent knowledge on Linux, Networking (TCP/IP), Information security. LINUX is Required.
* Well versed with ITIL framework
* Excellent Communication Skills
* Demonstrate a strong work ethic and takes pride in accomplishment.
* CISSP OR equivalent Information Security domain certificate will be value add.
* Exhibits strong drive for results and success.
* Persists in the face of significant difficulties, does not give up easily.
Identity and Access management (IAM) operations team is accountable for the successful delivery of all operational services globally for the IAM applications and infrastructure of the bank. This team supports a wide range of IAM infrastructure such as Single Sign On, Consolidate Directory Services Network (CDSN), Federated Identity (aka SAML), PKI infrastructure and tools, Extended Authentication Services, Strong Authentication, SailPoint and Splunk. This includes problem engagement during triage, service restoral, identification of root cause, and facilitation and co ordination of identification of root cause and permanent fix resolution - in accordance with agreed upon practices.
Generic Managerial Skills, If any
Identity and access Management
TCS Employee Benefits Summary:
* Discretionary Annual Incentive.
* Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
* Family Support: Maternal & Parental Leaves.
* Insurance Options: Auto & Home Insurance, Identity Theft Protection.
* Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
* Time Off: Vacation, Time Off, Sick Leave & Holidays.
* Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range : $110,000-$120,000 a year
Computer User Support Specialists (Professional, Scientific, and Technical Services)
Support associate job in Plainfield, NJ
Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist.
Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U.
S.
-based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**
On-site System Support Specialist (Mid-Level)
Support associate job in New York, NY
360 IT Professionals is a California base Minority Business Enterprise specializing in the field of IT Consulting and Staffing. Since our Inception we have been providing industry leading IT solutions for Staffing and Software Development. We have
more than 30 IT Staffing Services contracts across USA and working
closely with Fortune 500 Companies and Key Private sector Agencies. We
are providing staffing support to more than 10 State Customers across USA
and have successfully staffed for more than 260 roles in last 6 months.
Job Description
Job Title: On-site System Support Specialist (Mid-Level)
Duration: 24 months
Work Location: US-NY-New York
Openings: Multiple Openings
*** Local candidates preferred***
Position Description/Responsibilities:
Join a world leader in IT metrics and productivity! Computer Aid, Inc. (CAI) is a full service Information Technology outsourcing firm with more than 30 years of experience and a world leader in IT measurement and IT productivity.
Computer Aid, Inc. is looking for five Mid-Level On-site System Support Specialist with 3-5 years of experience!
These positions comes to us from our NY State contract for Hourly Based Information Technology Services and is located in New York, NY. New York City is the largest city in the United States and has something for everyone. There are innumerable things to experience in the Big Apple including basketball games and concerts at Madison Square Garden, plays on Broadway, Cirque du Soleil at Radio City Music Hall, and many other world famous tourist attractions.
Consider applying today as time is limited on these and other positions like it for the state of NY.
Qualifications
Position Requirements/Technical Skills:
OCFS has had the greatest success in implementing and supporting the CONNECTIONS application deployments when it has provided the end users on-site face-to-face support during deployment. Providing on-site support staff resources accelerates a caseworker's ability to successfully master how to utilize the new application properly and results in fewer case documentation errors and aids in user acceptance. The staff hired will provide one-to-one or small group on- site support to users in how to best utilize the updated and modernized application features and to how incorporate them into their business processes. The hired staff will understand and be able to translate the screen changes of the transformed CONNECTIONS for the end-users. These staff will also serve as the front line to identify software issues that could possibly occur when the application is first migrated and will also be able to quickly provide helpful information to users for features that require additional training or technical assistance.
Ongoing support of the system will be provided by a cadre of well-trained, experienced support staff will significantly help ease the transition for users as OCFS deploys new application
Daily Tasks will include but are not limited to the following:
Go on-site to local districts and voluntary agencies located within the New York City Region to assist caseworkers/supervisors in properly using the CONNECTIONS application.
Trouble shoot either via phone or while on-site application issues needing resolution.
Provide training support and technical assistance follow-up to CONNECTIONS users in using new CONNECTIONS functionality both prior to rollout and following the rollout.
Troubleshoot issues encountered on-site and provide information and data to help resolve identified problems
Assist in providing face-to-face support for an array of ad hoc OCFS initiatives that require a specialized response.
The ONE MANDATORY REQUIREMENT:
You must be a Mid-Level On-site System Support Specialist with documented employment experience of 3-5 years (36-60 months).
You must have experience in the usage and support of a collection of development platforms, technical architectures, or business applications and products that run on those platforms, beyond that of a Programmer.
You must be able to work without assistance.
Requested Desirable Qualifications:
The numbered qualifications below are not mandatory, but candidates should meet or exceed in duration and skill set target asked for, at least 3 of numbers 1 through 5.
36 months of experience providing actual on-site implementation assistance for a large scale automation effort.
36 months of experience in change management; planning and implementing change.
15 months of experience in implementing SACWIS systems in New York State or another state.
36 months of experience providing training and/or technical assistance in either a classroom or in a work environment.
Bachelor's Degree.
Additional Information
***local candidates preferred***
Technology Support III - Mainframe, Distributed Production Support
Support associate job in Jersey City, NJ
Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Commerical & Investment Bank - Production Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
**Job responsibilities**
+ Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
+ Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
+ Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
+ Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
+ Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
**Required qualifications, capabilities, and skills**
+ 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
+ Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
+ Experience in observability and monitoring tools and techniques
+ Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
+ Experience with an IBM zSeries Mainframe environment.
+ Knowledge of z/OS, JCL, TSO/ISPF
+ Experience and knowledge of COBOL/Natural
+ Experience and knowledge of DB2/Adabas and VSAM & utilities
+ Knowledge of CONTROLM/CA7/ZEKE scheduling tool
+ Experience working with all types of data files including Generation Data Groups, VSAM, Partitioned, and Physical Sequential files
+ Experience using incident management tools (Service Now)
**Preferred qualifications, capabilities, and skills**
+ Knowledge of relevant businesses such as securities, fund accounting, clearance, securities lending, cash management and alternative investments (e.g. derivatives and hedge funds) or the organization's that use these services
+ DYL280/SAS/EZYTRIEVE, Unix/Linux/Windows Distributed Application Support
+ AWS cloud experience
+ Experience managing projects and migrations
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
**Base Pay/Salary**
Jersey City,NJ $114,000.00 - $155,000.00 / year
Production Support Technician
Support associate job in East Hanover, NJ
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
• Ensure accurate SAP inventories are maintained for all components.
• Proper status segregation and storage of media lots.
• Support the maintenance of an “audit ready” state of the ISO 8 Area
• Timely response to all module requests.
• Batch Records are properly kitted and staged based on production schedule.
• All gowning materials in the ISO 8 area are maintained to adequate levels.
• ISO 8 area has ample supply of non-inventory items
• Logbooks entries are clear and complete.
• Kanban system is utilized to ensure FIFO
• Equipment cleaning is performed as required
• Ensure Batch records are reviewed and corrected in a timely manner.
Qualifications
Skills:
• 1-3years of related experience in cGMP/FDA regulated industry. Warehouse experience preferred.
• SAP knowledge preferred
Qualifications:
• Strong interpersonal, written and communication skills along with problem solving and follow-up skills are required.
• Must be well organized, flexible and work with minimal supervision.
• Ability to lift up to 50 lbs.
• Alternate shifts, weekends and overtime will be required
• Requires handling of chemicals such as corrosives, solvents & bio-hazardous
Education:
• High School Degree or GED equivalent.
Additional Information
For more information, Please contact:
Sneha
************