Post job

Support associate jobs in Tuscaloosa, AL - 109 jobs

All
Support Associate
Support
Technician Support Tier
Support Specialist
Support Analyst
Service Support Specialist
Administrative Support
Technical Specialist
Technical Support Trainer
  • Tier II Support Technician

    Lyons HR, LLC 3.9company rating

    Support associate job in Birmingham, AL

    Job DescriptionOverview The Tier 2 Technician is a critical role within our MSP, providing advanced technical support and troubleshooting services for our clients. This position acts as a second line of support, handling more complex issues that cannot be resolved by Tier 1 support. The ideal candidate is a problem-solver with deep technical knowledge and a commitment to delivering exceptional customer service. Core Responsibilities * This position may be required to provide on-site services. Advanced Troubleshooting Investigating and resolving escalated technical issues that Level 1 technicians were unable to resolve. Performing in-depth analysis of system logs, error messages, and diagnostic tools to identify root causes of problems. Server Administration Managing and administering Windows Server, Linux/Unix servers, or virtualization platforms (e.g., VMware, Hyper-V). Configuring and maintaining Active Directory, DNS, DHCP, and other server roles and services. Implementing server security measures such as firewall configurations, group policies, and access controls. Network Infrastructure Management Configuring and troubleshooting network switches, routers, and firewalls. Implementing VLANs, port forwarding, NAT, and other network configurations. Monitoring network performance and optimizing network resources for efficiency and reliability. Cloud Services Administration Managing cloud infrastructure and services (e.g., AWS, Azure, Google Cloud). Configuring and troubleshooting cloud-based applications, virtual machines, and storage solutions. Implementing cloud security measures such as IAM policies, encryption, and access controls. Data Backup and Disaster Recovery Designing and implementing backup strategies for client data, applications, and systems. Performing regular backups and verifying data integrity. Planning and executing disaster recovery procedures in the event of data loss or system failure. Advanced Security Management Conducting security assessments and audits to identify vulnerabilities and risks. Implementing security patches, updates, and configurations to mitigate security threats. Responding to security incidents, performing forensic analysis, and coordinating incident response efforts. Advanced Endpoint Management Configuring and managing endpoint security solutions (e.g., antivirus, endpoint detection and response). Implementing endpoint management tools for software deployment, patch management, and remote troubleshooting. Application Support Providing advanced support for business-critical applications and software platforms. Troubleshooting application performance issues, database errors, and integration problems. Collaborating with software vendors or developers to resolve complex application issues. Documentation and Knowledge Management Documenting detailed procedures, configurations, and troubleshooting steps for complex technical issues. Contributing to the development and maintenance of the MSP's knowledge base and internal documentation. Mentoring and Training Mentoring Tier I and Tier II technicians and providing guidance on technical skills development, outside of ticket resolution activities. Assist in conducting training sessions or workshops for internal staff on advanced technical topics and best practices. Ticket Management Managing incoming service requests and support tickets through a ticketing system, ensuring timely resolution and proper documentation. Escalation of tickets to a Senior Engineer after the initial assessment, if task exceeds Senior Technician responsibility or knowledge base. Desired Skills and Qualifications Prolific understanding of IT principles and an ability to troubleshoot most technical issues. Extensive experience with various operating systems, office software, and network configurations. Excellent verbal and written communication skills, with an emphasis on providing clear and understandable instructions. Strong organizational skills and the ability to multitask effectively. A customer-focused attitude, with patience and empathy for user concerns. A team player mentality, willing to share knowledge and assist colleagues in a dynamic work environment. Ticket KPI's 10-13 Tickets closed per day. 100%+ Kill Rate As a Level 2 Technician, you are most often an escalated point of contact for our clients experiencing technical difficulties. Your role is crucial in maintaining the trust and satisfaction of our clients by providing timely, efficient, and effective solutions to their IT challenges. Powered by JazzHR CpDJawUFg2
    $50k-74k yearly est. 2d ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • Technical Quote Specialist

    Ta Resources

    Support associate job in Birmingham, AL

    At TA Resources we have re-imagined traditional staffing and HR consulting with Small to mid-size businesses in mind. Focusing on what makes our clients unique, we match them with the talent they need to continue to grow. We are currently searching for a Technical Quote Specialist for our client located in Birmingham, AL. Our client's new division based in Birmingham, AL, combines all Plant and Industrial Products in a single customer-focused package. They offer comprehensive solutions through an experienced team of professionals specifically focused on these two special markets. Their Mission is to be the Plant and Industrial supplier who is easiest to do business with. They will make it easier to engineer, specify, and order components for plants. They will provide greater support for smoother delivery, cost-effective installation, and start-up. Most importantly, they will build strong relationships with design engineers, contractors, plant operations teams and project owners to assure they are their first-choice supplier for both new construction and future upgrades. The Technical Quote Specialist is responsible for preparing accurate and timely quotations for complex technical products or services. This role bridges the gap between sales, engineering, and operations by interpreting customer requirements, analyzing technical specifications, and ensuring that quotes align with company capabilities and pricing strategies. Review and interpret customer RFQs (Requests for Quotation), technical drawings, and specifications to determine appropriate product configurations and pricing. Collaborate with engineering, product management, procurement, and production teams as needed to gather necessary information for accurate quoting. Complete material takeoffs of available products, and work with our India takeoff team to gather the required information to complete formal quotations. Communicate with customers, manufacturers' representatives, and MPIs direct sales team to clarify requirements and provide technical support as needed. Communicate with third party vendors including by not limited to actuation providers, third party coaters, to gather costs and lead-times required to complete quotations. Generate formal quotations and proposals using internal systems and tools. Ensure quotes are aligned with pricing strategies, profit margins, and delivery timelines. Maintain and update quote tracking systems and databases. Assist in continuous improvement of quoting processes and tools. Act as a consultative and solutions focused resource for customers, manufacturers' representatives, and direct sales team. Qualifications Associate or Bachelor's degree in Engineering, Business, or a related field (or equivalent experience). 2+ years of experience in a technical quoting, estimating, or sales support role. Strong understanding of technical drawings, specifications, and manufacturing processes. Proficiency in ERP/CRM systems and Microsoft Office Suite. Excellent analytical, organizational, and communication skills. Strong attention to detail and ability to manage multiple priorities and meet tight deadlines. Customer-focused mindset with a proactive approach to problem solving. Experience in industry-specific software or tools, e.g., AutoCAD, SolidWorks, Microsoft D365. Background in the waterworks or industrial industry, specifically related to water control gates. Experience participating in continuous improvement projects, focused on identifying bottlenecks, and working independently or as a team to develop tools and processes to drive efficiencies. Benefits: 401(k) Dental insurance Health insurance Vision insurance Work Location: In person
    $57k-88k yearly est. 56d ago
  • Corporate Accounts Pricing Support Analyst

    Genpt

    Support associate job in Birmingham, AL

    Under limited supervision, the analyst is responsible for advanced pricing research and analysis and provides pricing recommendations to maximize revenue and profit for Motion's products and services. Manages and updates pricing databases to track current and historical pricing of the company's products. Develops pricing strategies to meet customers' needs while providing a profit for the organization. Determines core business costs of service in support of pricing development. Designs, implements and maintains pricing infrastructures. Provides reporting and documentation of pricing structures and serves as the point-of-contact for pricing inquiries from AVP, Corporate Account Mangers, Compliance Mangers, and branches related to Corporate Accounts. Suggests variation in prices. Responsible for undertaking activities associated with improving market access and profitability for a range of Motion's products and services. JOB DUTIES: β€’ Manages existing pricing structures for various types/sizes of accounts. Communicates with supported areas and personnel to get approval to load pricing for each account over a defined maximum per year in annual usage. β€’ Uses pricing tools to work with the Corporate Account Support teams to load each of these customers' pricing matrices. β€’ Works with management to review/implement pricing programs. β€’ Summarizes information and develops complex reports. Evaluates effectiveness of pricing strategies and modifies pricing structures as needed. β€’ Communicates a pricing and margin plan to all supported areas as determined by management. β€’ Provides supported areas a list of line items where the recommended pricing structure was not followed, investigates/recommends changes to pricing algorithms to increase compliance. β€’ Evaluates usage for accounts, establishes pricing files and adjusts item pricing as needed. β€’ Keeps track of all expiration dates for all special pricing programs. β€’ Obtains and manages dates and amount of all supplier price increases. β€’ Evaluates customer impact and updates pricing structure as needed. β€’ Performs other duties as assigned. β€’ Analyzes customer usage and historical pricing on accounts to prepare a recommended pricing structure. EDUCATION & EXPERIENCE: Typically requires a bachelor's degree and five (5) to seven (7) years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES: β€’ Must be analytical and detailed-oriented. β€’ Must be proficient or able to become proficient with a variety of software programs and tools, pricing analysis and other pricing methodologies including proprietary tools and methods. β€’ Excellent excel skills required. β€’ Excellent communication skills required. β€’ Must be able to discretely handle sensitive and highly confidential information. β€’ The position must have a financial analysis background and be able to develop advanced spreadsheet models, charts, graphs, and develop key performance indicators (KPI's) to track pricing effectiveness. COMPANY INFORMATION: Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
    $37k-66k yearly est. Auto-Apply 60d+ ago
  • Equipment Support

    The Taylor Group 4.4company rating

    Support associate job in Bessemer, AL

    Taylor Construction Equipment distributes multiple lines of construction products with a passion for product, service, and support. TCE supports the construction industry with reliable equipment. This incumbent will provide support and assistance in the upkeep and readiness of all equipment for sale or rental at the Bessemer, AL Facility. This includes cleaning and fueling of machines to put them on the 'ready line'. Making sure that all equipment is ready for the customer and has the correct attachments and work tools. The incumbent will be trained and educated in preventive maintenance of all equipment, operational trouble shooting as well as providing customer support on demonstrations and product training. The Equipment Support reports directly to the TCE Product Support Manager but will assist all the TCE employees and customers in providing world-class customer support. In all duties, the Equipment Support will promote and enhance the company's image by maintaining a neat personal appearance and by helping to keep the TCE in neat and orderly condition. The incumbent will be courteous to the customer and the customer's employees and the incumbents' work habits will include initiative and a positive attitude. Duties/Responsibilities: Keep equipment clean, fueled, and ready to be rented or sold to TCE customers. Keep equipment exercised weekly to make sure they operate and start on demand. Perform Pre-Delivery Inspections and receive reports on when equipment is delivered from the manufacturers. Inspect and complete reports when equipment comes back from rental. Assists mechanics in installation of attachment and machine tools. Delivery of equipment locally, provide operation instructions upon delivery. Participate and learn from mechanics how to perform preventive maintenance and simple fixes. Become an operational expert to help with demo equipment and new customer hand-offs. Other duties assigned by management. Qualifications Required Skills/Abilities: Valid driver's license and good driving record to be insurable by corporate insurance carrier. Must meet physical demands of job which includes stooping, bending, climbing, twisting, and capability of lifting up to 50 lbs or occasionally 60 lbs. Education and Experience: High School graduate or GED. Must have natural mechanical abilities. Mechanical work experience or training preferable. Benefits: Medical/Prescription Dental Vision Vacation 10 Holidays 401K Company Paid Life Insurance
    $33k-48k yearly est. 9d ago
  • Product Support Specialist (Phone Support / Power Generator / Switchgear / PLC Controllers)

    Southern Company 4.5company rating

    Support associate job in Birmingham, AL

    Provide engineering technical support on PowerSecure MicroGrid equipment including switchgear and generators. Dedicated to being customer focused by meeting the required expectations, maintaining high decision quality by using work experience, systematic analysis, and engineering support to make valuable and safe decisions, while excelling at problem solving by using logic and time proven methods to effectively resolve any problem. Minimum Qualifications: (Education, Experience, Knowledge, and Skills): + 6+ years of commercial/industrial experience working on Generators, ATS/switchgear, and Paralleling Control systems. + Bachelor's degree in electrical engineering can substitute for 4 years of experience. + Experience in reading and understanding Electrical and Mechanical Schematics and Engineer of Record Drawings. + Experience in areas: Programming Logic Controllers (PLC), Generator controllers, Protective relays, Alternators and Generators. + Commissioning and field experience are recommended. + NFPA 70 ARC Flash Certified preferred + Valid Driver's License. + Ability to understand and develop and/or make edits to Switchgear and/or PowerGen controllers and devices. + Ability to understand operational theory of Switchgear and/or PowerGen products and proficient understanding of AC/DC Electrical Theory. + Ability to troubleshoot Switchgear and/or PowerGen equipment and systems. + Ability to understand and follow project scopes. + Ability to learn PowerSecure Microgrid Solution Products. + Possess good analytical and problem-solving skills along with failure analysis and corrective action implementations. + Possess excellent time management skills. Must be able to take initiative to meet deadlines and the ability to prioritize workload with minimal supervision. + Possess good communication skills and demonstrate the ability to provide technical direction via phone and email. Job Duties and Responsibilities: Duties include but are not limited to: + Liaison to engineering groups in the factory to issues in the field that arise during the start-up, commissioning, and field troubleshooting on a site. + Aid on complex start-ups. Field troubleshooting, technical support via phone assistance and occasionally onsite. + Provide control of onsite engineering changes to drawings and settings files. + Effectively communicate open action items to proper initiatives for action planning and task assigning. + Assist in the development and execution of field retrofit projects, engineering change notice, product technical troubleshooting guidelines and procedures. + Escalate issues to leadership that threaten the quality or schedule of projects in a timely manner to assure customer satisfaction while not taking on exorbitant costs. + Ability to commission complex projects that are PLC based design controlling entire distribution system in a large building such as Hospital, Data Center, or Multi Gen/Utility applications. All system operational modes in use including multiple ATS monitoring, and load shed schemes. + Ability to troubleshoot and provide technical assistance on: + PowerGen Products such as Volvo or PSI. + Switchgear Products such as Square D, Eaton, ABB, and Siemens circuit breakers, and Low-voltage and Medium Voltage switchgear. + Programming devices such as Woodward controllers, DIEF Controllers, SEL Protective Relays, Beckwith Protective Relays, and Siemens/GE PLC's. Physical Demands and Work Environment: + Travel will occasionally be required. Up to 45%. + Occasional exposure to and requirement to work on around industrial equipment including switchgear/switchboards, Diesel and Gas generators, outdoors, around metal welding, forming, cutting and other industrial processes. + Work both in an outdoor and indoor office settings. Able to withstand outdoor temperatures with reasonable accommodations. Able to work at a desk in an office setting for 8 hours a day. + Manual dexterity to operate digital equipment, including computers and PLC's, protective relays, controllers and other such equipment with small fine buttons and operators. + Occasional after-hours and weekend support is needed. + Normal work environment will be in a remote office. If travel is necessary then work environment will include exposure to weather, extreme heat or cold, noise intensity level, atmospheric conditions, exposure to electrical shock, exposure to toxic or caustic chemicals, wet and/or humid, vibration, proximity to moving mechanical parts, working high exposed places. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time. About Us: PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers. Join Our Power Team! We invest in high-value and cost-effective benefits for our employees. Our benefits package includes: * Medical, dental, vision and life insurance coverageβ€’ Competitive pay and a matching 401 (k) planβ€’ Vacation, Company Holidays, Paid Time Off (PTO- personal and sick days)β€’ Flexible spending accounts/Health savings accountβ€’ Wellness Incentive Programsβ€’ Employee Referral Programβ€’ Tuition Reimbursement PowerSecure is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. This position is not open to third-party recruiters. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $31k-38k yearly est. 29d ago
  • Backend Support Specialist

    Ibml Career 4.5company rating

    Support associate job in Birmingham, AL

    PURPOSE The Backend Support Specialist plays a critical role in supporting customers and field personnel during the implementation and ongoing use of ibml products. This role partners closely with Professional Services, Engineering, and Support teams to ensure backend systems, software, and integrations are configured correctly and operating as expected. You will provide technical expertise behind the scenes, supporting system setup, integrations, troubleshooting, and enhancements that enable customers to successfully deploy and operate ibml's intelligent capture solutions within their environments. JOB DESCRIPTION ROLE AND RESPONSIBILITIES Provide backend technical support for customers implementing ibml hardware and software solutions Support Professional Services and field teams during pre-installation, installation, and post-go-live phases Assist with system configuration, software installation, and integration with customer environments Troubleshoot backend application, database, and system issues related to ibml implementations Work with clients and internal teams to support Statements of Delivery and technical requirements Maintain and update technical documentation, configurations, and knowledge base content Collaborate with Product Engineering and Software Development teams by providing feedback from customer implementations Assist in testing new products, releases, and enhancements prior to customer deployment Develop and maintain a strong working knowledge of ibml hardware, software, and supported integrations Ensure proper management and control of company tools, documentation, software, and intellectual property Perform other duties as assigned by the Director of Professional Services PREFERRED SKILLS, QUALIFICATIONS AND EDUCATION REQUIREMENTS Bachelor's degree in Business, Computer Science, Management Information Systems, or equivalent experience 3-5 years of experience supporting software, systems integration, or enterprise applications Strong technical understanding of backend systems and customer environments Working knowledge of Windows operating systems Experience with databases and SQL, including Microsoft SQL Server (experience with Oracle, DB2, Informix, or Sybase is a plus) Familiarity with SQL queries, data connectors, and system integrations Basic knowledge of C# or similar programming languages Excellent written, verbal, and interpersonal communication skills Ability to manage multiple priorities and support multiple implementations simultaneously Limited travel may be required; primarily office or remote-based support Experience supporting document capture, imaging, or scanning solutions Familiarity with ibml scanning platforms and products Basic programming or scripting experience Experience working with enterprise customers Foreign language skills ADDITIONAL NOTES Successful Backend Support Specialists enjoy solving technical problems and working collaboratively across teams. You are comfortable digging into system details, troubleshooting issues, and explaining technical concepts clearly to both technical and non-technical audiences. You can work independently while maintaining strong communication with internal teams and customers. You balance attention to detail with an understanding of the overall customer solution, always keeping customer success as the top priority. An outstanding candidate demonstrates strong technical curiosity, solid analytical skills, and a customer-focused mindset, helping ensure ibml implementations are stable, scalable, and successful.
    $73k-98k yearly est. 11d ago
  • Legal Support Specialist II

    Bradley Arant Boult Cummings LLP 4.4company rating

    Support associate job in Birmingham, AL

    As an experienced member of the Legal Resource Center (LRC), the Legal Support Specialist II (LSS II) provides advanced administrative and legal support to attorneys firm-wide. The LSS II works collaboratively and cooperatively with others in a team environment to deliver the highest level of service to internal and external clients. The Legal Support Specialist II role is an opportunity to continue enhancing your career in a professional services environment. Bradley offers inhouse training to fill gaps in skillsets that are needed to perform the essential functions of this role. The successful candidate will be self-motivated, detail-oriented, punctual and will have excellent organization, communication and computer skills. Opportunity will exist to mentor our team members in the Legal Support Specialist I role. Key Responsibilities: Prepare legal documents, memoranda and correspondence from draft or dictated text. Create, edit, format and proofread documents, spreadsheets, and presentations with the highest level of accuracy and attention to detail. Draft simple notices. Generate pleadings and briefs with the ability to perform extensive formatting, styling and editing of documents using advanced features of Word including Tables of Contents, Tables of Authorities, Cross-referencing, and Track Changes. Transcribe data from audio tapes. Create and edit PowerPoint slide presentations and other graphs and charts. Convert PDF files to Word format, cleaning up and formatting converted document. Manage workflow of assigned tasks and projects, prioritizing incoming tasks to meet deadlines and coordinate with other support services to complete work. Transmit legal documents, memoranda, and correspondence to clients, witnesses and court officials by electronic filing, fax, email, mail and/or messenger. Assist with management of client financial records, accountings and reporting requirements. Calendar critical deadlines and other dates requiring action and ensure accurate calculations. Submit for and maintain, Bar and Court Admissions. Track attorney Continuing Legal Education. Provide additional support, back-up and PTO coverage for LSS I Team. Other advanced clerical tasks and related duties, as assigned. Job Requirements: Associate's degree preferred; Bachelor's degree is a plus. 3-4 years of experience as a legal assistant primarily in Litigation. Excellent interpersonal skills. Ability to remain poised and demonstrate composure and tact in stressful situations. Must exhibit a high degree of initiative in managing multiple priorities simultaneously in a fast-paced, deadline-drive, detail-oriented work environment utilizing excellent judgment, and decision-making skills. Ability to maintain confidentiality. Embrace technology and seek knowledge to improve efficiency and quality of work. Advanced computer skills including knowledge of MS Word, Outlook, Excel as well as specific law firm programs. Familiarization with basic graphics and picture manipulation, including resizing, copying, and pasting functions. Excellent oral and written communication skills. Ability and desire to train and mentor others. Typing accuracy, ability to proofread with an attention to detail. Good organizational skills. Strong client service focus and ability to work effectively in a team environment. Self-motivation and ability to work with minimal supervision, while functioning effectively as part of a team. Various physical activity may be required. Why Join Bradley? We offer more than just a job - we provide a place to build your career. Bradley offers: Competitive salaries, commensurate with experience. Comprehensive benefits including medical, dental, vision, life, disability, and retirement. Professional development support, including CLE tracking and training programs. A collaborative, inclusive, and supportive culture.
    $46k-65k yearly est. 4d ago
  • Tier 2 Technician

    It Voice

    Support associate job in Birmingham, AL

    As a Tier 2 Technician at IT Voice, you'll play a vital role in installing, maintaining, testing, and repairing systems and networks in Birmingham, AL. Using your technical expertise, you'll provide first-level technical support to IT Voice customers, resolving technical issues efficiently and ensuring seamless IT operations. Responsibilities: Uphold a strong commitment to customer service, ensuring client satisfaction by addressing their needs promptly and effectively. Perform general problem solving and assistance on diverse software applications and hardware systems for customers. Perform the installation, configuration, and maintenance of computers, workstations, and other related equipment and devices, ensuring their proper functioning. Documentation: Maintain accurate and up-to-date network documentation, including network diagrams, configurations, and inventory records. Document network changes and updates for future reference. Conduct weekly site visits to clients in the field, offering on-site technical support and assistance as required. Coordinate, maintain, and input applicable records such as network users, security, and tracking inventory levels of equipment and materials, ensuring accurate documentation and billing reconciliation. Participate in the review, evaluation, and recommendation of solutions relating to hardware and software acquisitions and/or network updates, contributing to the improvement of technological systems. Serve as a primary project member on technology projects with moderate scope and impact, providing guidance and integration of other staff work. Stay updated with current technological developments and industry trends, maintaining currency of knowledge in the IT field. Qualifications: Minimum 3 years of experience in the IT field, demonstrating proficiency in system maintenance and troubleshooting. Must live in the Birmingham, AL greater area. (Including but not limited to Tuscaloosa.) Working towards or achieved CompTIA+ and CompTIA Network+ certifications, showcasing your technical expertise. Experience using a ticketing system. Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications, enabling you to address diverse technical challenges. Ability to provide functional direction to other technical support staff and/or student employees, leveraging your experience and expertise. Strong interpersonal and communication skills, allowing you to effectively interact with a diverse community and provide technical guidance. Good driving record and ability to lift up to 70 pounds, facilitating weekly site visits and equipment maintenance. Ability to analyze and resolve computer problems efficiently, ensuring timely resolution of technical issues. Commitment to achieving team goals, including weekly hours, utilization rates, and customer satisfaction targets. What We Offer: Base Salary: $23/hour - $28/hour Benefits: 401(k), health, dental, vision, life insurance, PTO, vehicle allowance, company phone, travel reimbursement, and business expense coverage. Growth: Career advancement opportunities in a growing, people-first organization. Location: Onsite - Birmingham, AL Work Schedule: Monday to Friday, full-time Company Website: ***************
    $23-28 hourly 22d ago
  • Material Handling Service Support Specialist

    WMH

    Support associate job in Birmingham, AL

    Job DescriptionDescriptionTake Your Career to New Heights as a Service Product Support Specialist! ️ Why WMH? Because Your Career Deserves More ! At WMH (********************** we don't just offer jobs-we build unstoppable careers. With over 35 years of industry excellence, we've grown into the Southeast's fastest-growing material handling leader, with 11 locations across NC, SC, TN, VA, GA & AL-and we're just getting started. We operate on honor, integrity, and a relentless drive for excellence. Your success is our mission, which is why we invest in training, mentorship, and leadership development to accelerate your career. What sets us apart? We're not just another dealership-we're redefining the industry as a full-scale solutions provider, delivering cutting-edge automation, fleet technology, and next-level innovation that keeps businesses moving forward. When you join WMH, you're stepping into a future filled with opportunity, advancement, and impact-because here, your career moves forward. As a Service Product Support Specialist, your a detail-driven, customer-focused professional delivering expert technical support and service solutions for our forklift products. Your role is pivotal in ensuring customers receive top-tier service, helping them maintain, troubleshoot, and optimize their material handling equipment for peak performance. The ideal candidate is a technically skilled problem-solver with expertise in forklift systems, a passion for customer service, & a commitment to delivering exceptional solutions that keep industries moving.✨ Your Mission? To deliver unmatched excellence in both our products and services, ensuring our customers receive top-tier support and solutions. As a key player in our team, you'll help maintain, optimize, and enhance material handling equipment, keeping industries moving efficiently. This role requires close collaboration with customers, service technicians, and internal teams to proactively diagnose, troubleshoot, and resolve service-related issues-all while upholding WMH's high standards of performance and reliability. Key Responsibilities Customer & Technical Support βœ… Deliver exceptional customer service to both internal and external clients with professionalism and efficiency. βœ… Act as the go-to expert for service-related inquiries, providing technical guidance to customers, service technicians, and internal teams. Service Coordination & Efficiency οΈβœ… Schedule & dispatch service technicians, optimizing workload management for timely and effective service delivery. βœ… Monitor & manage work in progress (WIP) to ensure service tasks stay on track and meet quality standards. βœ… Initiate, oversee, & close work orders with precision, maintaining accurate records and ensuring smooth operations. βœ… Continuously improve service efficiency, productivity, and quality, driving results within the Service Department. Operational & Administrative Support βœ… Maintain detailed service documentation, including work orders, reports, and customer communications, ensuring compliance with policies. βœ… Support rental equipment contracts, shipping, and receiving coordination to streamline external and internal processes. βœ… Manage data entry, warranty claims, & fleet processing, ensuring timely and accurate resolution. βœ… Prepare & contribute to monthly departmental reports, fueling data-driven decisions. Collaboration & Industry Partnerships βœ… Strengthen relationships with vendors & manufacturers, ensuring seamless communication and support. βœ… Support internal teams by fostering a collaborative and productive work environment. Growth & Continuous Improvement βœ… Stay ahead by developing in-depth expertise in forklift products, technology, and industry best practices. βœ… Identify opportunities to enhance service processes, customer support, and product performance, driving company success. Join the Revolution: Our work environment is as diverse as our ambitions, from climate-controlled offices to bustling warehouses. Power Up: This job is active, demanding your presence - standing, walking, bending, kneeling, stooping, crouching. You'll lift and move items weighing over 50 lbs. Vision? You've got it - close, distant, color, peripheral, depth perception, and a knack for adjusting focus. ️️ Skills, Knowledge and Expertise οΈοΈβœ” Education - High School Diploma or GED required. βœ” Experience: 3-5 years in technical support or service within the material handling or forklift industry. (heavy equipment, agriculture, or automotive parts is a plus.) βœ” Technical Expertise: Deep understanding of forklift systems (electrical, hydraulic, and mechanical), with strong diagnostic and troubleshooting skills. βœ” Customer Focus: Proven ability to deliver outstanding service, build relationships, and communicate effectively with customers and internal teams with confidence and professionalism. βœ” Problem-Solving Mindset: Strong critical thinking and analytical skills to assess issues, adapt to challenges, and implement effective solutions. βœ” Organizational Skills: Ability to manage multiple service tasks, prioritize effectively, and maintain efficiency under pressure. βœ” Team Collaboration: Works well with technicians, parts specialists, sales teams, and vendors to ensure seamless operations. βœ” Tech-Savvy: Proficient in service management software, CRM systems, diagnostic tools, and Microsoft Office Suite. βœ”Work Ethic & Drive: Self-motivated, results-oriented, and fueled by passion for excellence. βœ”Attention to Detail - Precision is your superpower, ensuring accuracy and efficiency in every task. βœ”Strong Communication - Exceptional verbal and written skills to build relationships and drive results. βœ”Leadership & Coaching - The ability to guide, mentor, and elevate those around you. Perks of Being a WMH Team Member: Premium Health Coverage - We take care of you with top-tier medical, dental, and vision insurance. Exclusive Training & Career Growth - Gain cutting-edge technical skills through our in-house training programs. Competitive Pay + Performance Opportunities - Earn a strong compensation package with potential for incentives & bonuses determined by role, performance, & business demand. Your efforts are not just appreciated but tangibly rewarded! Paid Time Off & Holidays - Recharge and spend time with loved ones with generous PTO & paid holidays. Cell Phone Allowance - Stay connected with a monthly phone allowance for business needs. Retirement & Profit Sharing - Secure your future with a 401(k) plan & profit-sharing benefits. βš– Work-Life Balance - We understand that flexibility matters and offer schedules that help you thrive. Collaborative & Inclusive Team - Work with driven, like-minded professionals in an innovative, people-first environment. Ongoing Professional Development - We invest in your success with mentorship, leadership programs, and skill-building opportunities. Your Cue: Take the Wheel of Your Future! This isn't just another job-it's your chance to be part of a powerhouse team that's revolutionizing the industry and redefining careers. At WMH, we don't just keep businesses moving-we propel careers to new heights. Don't wait. Don't watch. Be part of something BIG, something BOLD, something that makes you excited to jump out of bed every morning! The future is calling-ignite yours today! Apply now.
    $30k-54k yearly est. 29d ago
  • General Support

    Vulcan Materials Company 4.7company rating

    Support associate job in Birmingham, AL

    Build Your Career. Build America's Future. Vulcan Materials Company is the nation's largest producer of construction aggregates and a major producer of aggregates-based construction materials including asphalt and ready-mixed concrete. When you join Vulcan, it's more than starting an exciting career - you get to make a difference for millions of people every day across the country. When you join Vulcan, you join a dynamic culture in which career development is encouraged, excellence is rewarded, and diversity is valued. No matter the role or the location across the country, every member of the Vulcan team lives through the Vulcan Way: doing the right thing, the right way, at the right time. What You'll Do: Promote Safety. Take an active role in prioritizing safety throughout the operation for yourself and others at all times in accordance with MSHA and Vulcan standards. Perform General Physical Activities. Perform a variety of tasks assisting with the operation of the plant, including using hand tools, cleaning, washing, sweeping, and shoveling materials. Repair and Maintain Equipment. Assist co-workers in the servicing, repairing, and adjusting of various pieces of equipment throughout the plant. Inspect Equipment and Structures. Perform daily inspections and maintenance of the plant equipment in order to ensure safe, reliable, and compliant operations that maximize production and minimize interruptions. Operate Vehicles and Equipment. Operate heavy construction equipment or similar types of cleanup loaders in order to assist with the operation of the plant. Additional Responsibilities. Other duties as assigned. Skills You'll Need: Experience. Previous experience in the aggregate or construction industry is preferred. Knowledge of Best Practices. Knowledge of general principles and practices of industrial maintenance, construction, or aggregate production is preferred. Flexibility. Must be able to work overtime and extended hours depending on customer and company demands. Must be able to work outside in all types of weather conditions and tolerate being exposed to loud noises. Mechanical Skills. Must have some knowledge of industrial tools, their uses, and maintenance. What You'll Like About Us: Great Company Culture. Our people share a competitive drive for excellence in an environment of trust, teamwork, open-mindedness, and communication. Safe. Industry leader in health and safety standards. We are committed to creating a safe work environment and protecting all employees and customers. Meaningful Work. What sets us apart is the work we do impact daily lives - and every employee contributes. Our aggregates produced are used to build roads, schools, hospitals, airports, and housing throughout the United States. Health Benefits. Medical, Dental, Vision programs, plus much more. Rest and Relaxation. Paid vacation, personal floating days, and paid holidays. Prepare for the Future. 401(k) with company match and contribution. Training and Development. We see our development programs and helping our employees meet their goals as a key part of our business. Vulcan Materials Company is committed to employing a diverse workforce. You will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. You also have the right to be free from discrimination for medical needs arising from pregnancy, childbirth, or related medical conditions. NOTICE TO TEMPORARY STAFFING AGENCIES, PLACEMENT SERVICES AND PROFESSIONAL RECRUITERS Vulcan Materials Company has an internal recruiting department. Please review our policy as it relates to the use of temporary staffing agencies, placement services and professional recruiters.
    $26k-34k yearly est. 4d ago
  • General Support

    Vulcanmat

    Support associate job in Birmingham, AL

    General Support - 2600003Z Description Build Your Career. Build America's Future. Vulcan Materials Company is the nation's largest producer of construction aggregates and a major producer of aggregates-based construction materials including asphalt and ready-mixed concrete. When you join Vulcan, it's more than starting an exciting career - you get to make a difference for millions of people every day across the country. When you join Vulcan, you join a dynamic culture in which career development is encouraged, excellence is rewarded, and diversity is valued. No matter the role or the location across the country, every member of the Vulcan team lives through the Vulcan Way: doing the right thing, the right way, at the right time. What You'll Do:Promote Safety. Take an active role in prioritizing safety throughout the operation for yourself and others at all times in accordance with MSHA and Vulcan standards. Perform General Physical Activities. Perform a variety of tasks assisting with the operation of the plant, including using hand tools, cleaning, washing, sweeping, and shoveling materials. Repair and Maintain Equipment. Assist co-workers in the servicing, repairing, and adjusting of various pieces of equipment throughout the plant. Inspect Equipment and Structures. Perform daily inspections and maintenance of the plant equipment in order to ensure safe, reliable, and compliant operations that maximize production and minimize interruptions. Operate Vehicles and Equipment. Operate heavy construction equipment or similar types of cleanup loaders in order to assist with the operation of the plant. Additional Responsibilities. Other duties as assigned. Qualifications Skills You'll Need:Experience. Previous experience in the aggregate or construction industry is preferred. Knowledge of Best Practices. Knowledge of general principles and practices of industrial maintenance, construction, or aggregate production is preferred. Flexibility. Must be able to work overtime and extended hours depending on customer and company demands. Must be able to work outside in all types of weather conditions and tolerate being exposed to loud noises. Mechanical Skills. Must have some knowledge of industrial tools, their uses, and maintenance. What You'll Like About Us: Great Company Culture. Our people share a competitive drive for excellence in an environment of trust, teamwork, open-mindedness, and communication. Safe. Industry leader in health and safety standards. We are committed to creating a safe work environment and protecting all employees and customers. Meaningful Work. What sets us apart is the work we do impact daily lives - and every employee contributes. Our aggregates produced are used to build roads, schools, hospitals, airports, and housing throughout the United States. Health Benefits. Medical, Dental, Vision programs, plus much more. Rest and Relaxation. Paid vacation, personal floating days, and paid holidays. Prepare for the Future. 401(k) with company match and contribution. Training and Development. We see our development programs and helping our employees meet their goals as a key part of our business. Vulcan Materials Company is committed to employing a diverse workforce. You will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. You also have the right to be free from discrimination for medical needs arising from pregnancy, childbirth, or related medical conditions. NOTICE TO TEMPORARY STAFFING AGENCIES, PLACEMENT SERVICES AND PROFESSIONAL RECRUITERSVulcan Materials Company has an internal recruiting department. Please review our policy as it relates to the use of temporary staffing agencies, placement services and professional recruiters. Job: Plant Operations Primary Location: Alabama-Birmingham Organization: GM - SGD OH & SRV Schedule: Full-time Job Posting: Jan 16, 2026, 7:44:50 PM
    $26k-42k yearly est. Auto-Apply 1h ago
  • EMS Support

    4P Consulting

    Support associate job in Birmingham, AL

    is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management. Education& Experience Requirements Formal education in Computer Science or related IT field or equivalent experience is required. Knowledge, Skills & Abilities β€’ Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner. The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel and management in a teamoriented and sometimes stressful environment. β€’ Ability to apply excellent customer service skills β€’ Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements. β€’ Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system. β€’ Ability to follow and properly apply both Change Management processes and knowledge-based procedures β€’ Working knowledge of Windows based operating systems preferred β€’ Working knowledge of AIX or other UNIX based operating systems preferred β€’ Working knowledge of distributed computer networks is a plus. β€’ Ability to build and maintain relationships with key customers β€’ Ability to work nights, weekends, and holidays as a part of rotating shift β€’ Critical thinking/Problem solving abilities Job Responsibilities β€’ Day to day monitoring of the primary SCADA and ancillary systems for health and availability β€’ Front line problem resolution and coordination of repairs with EMS Department Personnel and/or other company personnel β€’ Notification to key customers for the coordination of system outages and events that may impact other critical systems. β€’ Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback β€’ Thoroughly track and document cases to completion with the help of EMS Department personnel β€’ Adhere to all Electronic and Physical access policies β€’ Day to day monitoring and support of Business Continuity and Disaster Recovery systems Other Requirements β€’ Federal Energy Regulatory Commission Standard of Conduct must be understood and signed β€’ The successful candidate must adhere to Separation Protocol β€’ The successful candidate must pass all requirements required by the Southern Company Insider Threat Program. β€’ Enhanced screening (including background, drug screen, and psychological assessment) is required if you are selected. β€’ This position may be sequestered local to the control center as part of essential personnel requirements during severe inclement weather situations β€’ This position requires shift work. Operating shifts are 8 or 12 hours long and rotate between night and day shifts
    $26k-42k yearly est. 60d+ ago
  • Cafe' Support

    Workshops Empowerment

    Support associate job in Birmingham, AL

    Passionate about hospitality and inclusion? Join Empower CafΓ© as a part-time CafΓ© Support-help lead our cafΓ© experience while supporting individuals with disabilities in gaining skills, confidence, and meaningful work experience through our social enterprise cafΓ©! Department: Programs Reports to: Gary Jones, CafΓ© Pathway Navigator FSLA: Non-Exempt, Part-Time, minimum 18 hours/week Pay: $20.00/hour Date Updated: January 8, 2026 The CafΓ© Support position provides daily front- and back-of-house operations at Empower CafΓ© while assisting in training and supporting interns from the Empower Pathways and Empower U programs. This hands-on role helps ensure a welcoming customer experience, smooth cafΓ© operations, and meaningful skill development for individuals living with disabilities and other barriers to employment. Key Responsibilities Support front-of-house service, customer engagement, and POS transactions Assist with basic kitchen and back-of-house tasks as needed Train and support interns in workplace skills, customer service, and professionalism Model inclusive, respectful workplace behaviors Maintain cleanliness, food safety, and ADA-compliant service areas Communicate operational needs to the CafΓ© Pathway Navigator Work well with other team members. Qualifications High school diploma or equivalent Experience in food service, hospitality, or customer service preferred Willingness to work in both front- and back-of-house settings Comfort working alongside individuals with diverse abilities and backgrounds Ability to stand for extended periods, lift up to 30 lbs., work well with others, and perform sanitation/cleaning tasks. ServSafe Certification required or willingness to obtain within 60 days Reliable transportation Ability to work well independently and use critical thinking skills. (Training and support will be provided.) Schedule Shifts typically fall between 6:30 a.m. - 2:30 p.m., Monday-Friday, with some scheduling flexibility. Coverage is shared among multiple team members. This job description outlines key responsibilities but may evolve as the program develops. It is not a contract and does not include all possible duties. Employees may be assigned additional tasks as needed, with reasonable accommodation. Typical Working Conditions: Work is performed in a cafΓ© setting and in a commercial kitchen environment. Duties require manual dexterity sufficient to operate necessary equipment and a normal range of hearing to perform essential job functions. Employees are expected to consistently demonstrate professionalism through respectful communication, reliability, punctuality, and adherence to organizational policies and safety procedures. A professional demeanor must be always maintained in both appearance and conduct. Reasonable Accommodation: In accordance with applicable law, reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the position. Interested applicants should send a cover letter and a resume to ****************. Workshops Empowerment Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $20 hourly Easy Apply 6d ago
  • Platform Support Specialist/Statement Processor

    Argent Financial Group 3.2company rating

    Support associate job in Birmingham, AL

    Job Description Platform Support Specialist/Statement Processor The Platform Support Specialist / Statement Processor is primarily responsible for building statement layouts and processing, reconciling, and distributing client statements produced on the AddVantage system. Supported Platforms FIS AddVantage Trust System and Web Portal FIS Investor's View Envestnet Trading Platform and Web Portal DocuSign LexisNexis Duties and Responsibilities Statement Generation: Prepare, verify, and distribute monthly and periodic statements to Argent clients. Data Management: Maintain organized records, ensure data integrity, and support reporting needs. Issue Resolution: Investigate and resolve statement discrepancies and system and statement related issues. Platform Support: Assist the Platform Support team with user access maintenance and reporting as needed. This position reports directly to the Systems Administration Supervisor. Knowledge, Skills, and Abilities Strong interest in becoming highly proficient with the FIS (SunGard) AddVantage system High attention to detail with strong analytical, research, and communication skills Basic knowledge of financial markets and investments preferred Comprehensive understanding of accounting principles Ability to prioritize tasks, work independently, and meet objectives with minimal supervision Proven ability to identify, investigate, and resolve statement and system issues Credentials and Experience: College degree in Computer Science or business-related field preferred or Two years' related experience or Equivalent combination of education and experience. Special Requirements: Willing to work a flexible schedule which may include overtime, holidays, and weekends as requested by management.
    $35k-43k yearly est. 30d ago
  • Administrative Support

    TPI Global (Formerly Tech Providers, Inc.

    Support associate job in Birmingham, AL

    Previous experience using Customer Service System (BSC clearance level would be ideal) Proficient in Microsoft Outlook (file management) and Excel. Prefer experience in written customer correspondence Good organizational skills. Demonstrates sense of urgency to requests Ability to work without close supervision. Special Notes: Position will be responsible for managing third party requests from energy consultants on behalf of C&I customers. Previous back ground with energy or utility company will be preferred. It includes but is not limited to processing a high volume of email traffic, corresponding with internal teams for rate changes, customer account updates, and data reports. This individual will also be responsible for maintaining a repository of agreements and correspondence via Outlook folders. Additionally, managing customer access to the Energy Direct site will also be required.
    $27k-39k yearly est. 60d+ ago
  • Reception / Administrative Support

    Snelling-Birmingham 4.4company rating

    Support associate job in Homewood, AL

    Job DescriptionSnelling is recruiting a qualified professional for a Reception/Administrative Support role in the Birmingham area. The Receptionist is the first point of contact for clients, visitors, and staff in a professional accounting firm. This role is essential for managing front desk operations, supporting administrative functions, and ensuring a smooth, organized office environment that enables our accountants to focus on client service and technical work. Salary: $50,000, 1st shift schedule Front Desk Operations Welcome and direct clients, visitors, and staff in a courteous and professional manner. Answer and route incoming calls; manage voicemail and general inquiries, including those from clients regarding tax, audit, and consulting services. Maintain a clean and organized reception area, reflecting the firm's commitment to professionalism. Administrative Assistance Schedule meetings, manage calendars, and coordinate appointments for accountants, auditors, and firm leadership. Prepare and distribute internal communications, client correspondence, and appointment reminders. Assist with document management, filing, scanning, and basic reporting as needed. Order office supplies and coordinate facility maintenance requests. Client Service Support Assist with client intake, including gathering basic information and directing clients to the appropriate staff member. Support the accounting team with administrative tasks related to client engagements, such as organizing tax documents, audit files, and engagement letters. Always maintain confidentiality of sensitive client and firm information. Communicate effectively with staff at all levels to support office operations and client service. Provide general support to accounting, tax, audit, and administrative teams as needed. Participate in team meetings and contribute to process improvement discussions. Qualifications of Reception/Administrative Support role High school diploma or equivalent required; associate's degree or higher preferred. Previous experience as a receptionist, administrative assistant, or office support role, ideally in a professional service or accounting environment. Strong organizational skills and attention to detail. Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with accounting software or document management systems is a plus. Ability to handle confidential information with discretion. Positive attitude, adaptability, and willingness to learn new systems and processes. How to Apply: Qualified candidates should email their resume to ************************* for immediate consideration. Resumes will be reviewed promptly, and applicants who meet the criteria will be contacted to schedule an interview. For more information, contact Whittney Taylor at ************. Snelling is a full-service recruiting firm, proudly serving Jefferson and Shelby Counties for 75 years. We place candidates in temporary, temp-to-hire, and direct hire roles. Snelling is a drug-free workplace. All inquiries are strictly confidential, and all search fees are paid by our clients.
    $50k yearly Easy Apply 12d ago
  • Tier II Support Technician

    Lyons HR 3.9company rating

    Support associate job in Birmingham, AL

    The Tier 2 Technician is a critical role within our MSP, providing advanced technical support and troubleshooting services for our clients. This position acts as a second line of support, handling more complex issues that cannot be resolved by Tier 1 support. The ideal candidate is a problem-solver with deep technical knowledge and a commitment to delivering exceptional customer service. Core Responsibilities * This position may be required to provide on-site services. Advanced Troubleshooting Investigating and resolving escalated technical issues that Level 1 technicians were unable to resolve. Performing in-depth analysis of system logs, error messages, and diagnostic tools to identify root causes of problems. Server Administration Managing and administering Windows Server, Linux/Unix servers, or virtualization platforms (e.g., VMware, Hyper-V). Configuring and maintaining Active Directory, DNS, DHCP, and other server roles and services. Implementing server security measures such as firewall configurations, group policies, and access controls. Network Infrastructure Management Configuring and troubleshooting network switches, routers, and firewalls. Implementing VLANs, port forwarding, NAT, and other network configurations. Monitoring network performance and optimizing network resources for efficiency and reliability. Cloud Services Administration Managing cloud infrastructure and services (e.g., AWS, Azure, Google Cloud). Configuring and troubleshooting cloud-based applications, virtual machines, and storage solutions. Implementing cloud security measures such as IAM policies, encryption, and access controls. Data Backup and Disaster Recovery Designing and implementing backup strategies for client data, applications, and systems. Performing regular backups and verifying data integrity. Planning and executing disaster recovery procedures in the event of data loss or system failure. Advanced Security Management Conducting security assessments and audits to identify vulnerabilities and risks. Implementing security patches, updates, and configurations to mitigate security threats. Responding to security incidents, performing forensic analysis, and coordinating incident response efforts. Advanced Endpoint Management Configuring and managing endpoint security solutions (e.g., antivirus, endpoint detection and response). Implementing endpoint management tools for software deployment, patch management, and remote troubleshooting. Application Support Providing advanced support for business-critical applications and software platforms. Troubleshooting application performance issues, database errors, and integration problems. Collaborating with software vendors or developers to resolve complex application issues. Documentation and Knowledge Management Documenting detailed procedures, configurations, and troubleshooting steps for complex technical issues. Contributing to the development and maintenance of the MSP's knowledge base and internal documentation. Mentoring and Training Mentoring Tier I and Tier II technicians and providing guidance on technical skills development, outside of ticket resolution activities. Assist in conducting training sessions or workshops for internal staff on advanced technical topics and best practices. Ticket Management Managing incoming service requests and support tickets through a ticketing system, ensuring timely resolution and proper documentation. Escalation of tickets to a Senior Engineer after the initial assessment, if task exceeds Senior Technician responsibility or knowledge base. Desired Skills and Qualifications Prolific understanding of IT principles and an ability to troubleshoot most technical issues. Extensive experience with various operating systems, office software, and network configurations. Excellent verbal and written communication skills, with an emphasis on providing clear and understandable instructions. Strong organizational skills and the ability to multitask effectively. A customer-focused attitude, with patience and empathy for user concerns. A team player mentality, willing to share knowledge and assist colleagues in a dynamic work environment. Ticket KPI's 10-13 Tickets closed per day. 100%+ Kill Rate As a Level 2 Technician, you are most often an escalated point of contact for our clients experiencing technical difficulties. Your role is crucial in maintaining the trust and satisfaction of our clients by providing timely, efficient, and effective solutions to their IT challenges.
    $50k-74k yearly est. Auto-Apply 60d+ ago
  • Technical Quote Specialist

    Ta Resources LLC

    Support associate job in Birmingham, AL

    Job Description At TA Resources we have re-imagined traditional staffing and HR consulting with Small to mid-size businesses in mind. Focusing on what makes our clients unique, we match them with the talent they need to continue to grow. We are currently searching for a Technical Quote Specialist for our client located in Birmingham, AL. Our client's new division based in Birmingham, AL, combines all Plant and Industrial Products in a single customer-focused package. They offer comprehensive solutions through an experienced team of professionals specifically focused on these two special markets. Their Mission is to be the Plant and Industrial supplier who is easiest to do business with. They will make it easier to engineer, specify, and order components for plants. They will provide greater support for smoother delivery, cost-effective installation, and start-up. Most importantly, they will build strong relationships with design engineers, contractors, plant operations teams and project owners to assure they are their first-choice supplier for both new construction and future upgrades. The Technical Quote Specialist is responsible for preparing accurate and timely quotations for complex technical products or services. This role bridges the gap between sales, engineering, and operations by interpreting customer requirements, analyzing technical specifications, and ensuring that quotes align with company capabilities and pricing strategies. Review and interpret customer RFQs (Requests for Quotation), technical drawings, and specifications to determine appropriate product configurations and pricing. Collaborate with engineering, product management, procurement, and production teams as needed to gather necessary information for accurate quoting. Complete material takeoffs of available products, and work with our India takeoff team to gather the required information to complete formal quotations. Communicate with customers, manufacturers' representatives, and MPIs direct sales team to clarify requirements and provide technical support as needed. Communicate with third party vendors including by not limited to actuation providers, third party coaters, to gather costs and lead-times required to complete quotations. Generate formal quotations and proposals using internal systems and tools. Ensure quotes are aligned with pricing strategies, profit margins, and delivery timelines. Maintain and update quote tracking systems and databases. Assist in continuous improvement of quoting processes and tools. Act as a consultative and solutions focused resource for customers, manufacturers' representatives, and direct sales team. Qualifications Associate or Bachelor's degree in Engineering, Business, or a related field (or equivalent experience). 2+ years of experience in a technical quoting, estimating, or sales support role. Strong understanding of technical drawings, specifications, and manufacturing processes. Proficiency in ERP/CRM systems and Microsoft Office Suite. Excellent analytical, organizational, and communication skills. Strong attention to detail and ability to manage multiple priorities and meet tight deadlines. Customer-focused mindset with a proactive approach to problem solving. Experience in industry-specific software or tools, e.g., AutoCAD, SolidWorks, Microsoft D365. Background in the waterworks or industrial industry, specifically related to water control gates. Experience participating in continuous improvement projects, focused on identifying bottlenecks, and working independently or as a team to develop tools and processes to drive efficiencies. Benefits: 401(k) Dental insurance Health insurance Vision insurance Work Location: In person
    $57k-88k yearly est. 27d ago
  • Material Handling Service Support Specialist

    WMH

    Support associate job in Birmingham, AL

    Department Service Employment Type Full Time Location BR05- BIRMINGHAM, AL Workplace type Onsite Reporting To Devin Sage This role's hiring manager: Devin Sage View Devin's Profile Key Responsibilities Skills, Knowledge and Expertise πŸ› οΈπŸ“πŸ—£οΈπŸŽ“πŸ’ΌπŸ“ˆ Perks of Being a WMH Team Member: About WMH 🚦 About WMH WMH is a 35+ year material handling leader with 11 locations across the Southeast and 250+ professionals powering sales, service, fleet, and aftermarket operations. πŸ”₯ Why WMH? We're Built Different.πŸ”₯ Exclusive Linde Material Handling partnership Industry-leading automation & fleet tech Leadership development at every level Top-tier pay + long-term stability Culture built on innovation, accountability & growth πŸš€ Ready to Launch Your Career? This isn't a parking spot. This is a launchpad. If you're ready to: βœ… Stop watching growth βœ… Start building it βœ… And shape the future of aftermarket operations… Your future moves fast. Make sure it's moving forward. Don't watch from the sidelines- πŸ‘‰ Apply Today: wmhsolutions.pinpointhq.com At WMH, we don't just offer jobs-we create unstoppable careers. Documents Equal Employment OpportunityAt WMH, we believe diversity drives innovation and opportunity fuels excellence. Every applicant and employee deserves a workplace where they're respected, supported, and valued. We provide equal employment opportunities to all - regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We maintain a workplace free from discrimination, harassment, and retaliation so every person can thrive. Accessibility If you need an accommodation during the hiring process, we're here to help. Please reach out and we'll gladly support you. Your Career Has a Future Here We don't just offer jobs - we build careers grounded in growth, integrity, innovation, and real opportunity. Your talent belongs in a place where it's recognized and developed. πŸ”— Explore Opportunities: ***********************************
    $30k-54k yearly est. 60d+ ago
  • Right of Way Support

    4P Consulting

    Support associate job in Jasper, AL

    Right-of-Way (ROW) Support Professional Experience: 5 to 10 years Industry: Energy, Gas, Telecommunications The ROW Support Professional plays a critical role in the planning, coordination, and support of right-of-way (ROW) activities for utility projects. This role involves working with a multidisciplinary team to secure land rights, permits, and clearances necessary for the construction and maintenance of utility infrastructure. Key Responsibilities: 1. Right-of-Way Acquisition Facilitate the acquisition of necessary rights-of-way for utility projects. Research property ownership, negotiate with landowners, and ensure compliance with local, state, and federal regulations. 2. Permitting and Regulatory Compliance Collaborate with regulatory agencies and environmental consultants to secure permits for construction and maintenance activities. Ensure all activities adhere to environmental regulations and standards. 3. Document Management Maintain accurate records related to land acquisitions, agreements, permits, and landowner communications. Utilize document management systems to organize and retrieve critical information. 4. Stakeholder Liaison Serve as the primary point of contact between the organization and landowners, regulatory agencies, and local communities. Address concerns, provide information, and promote a positive image of the utility project. 5. Project Coordination Coordinate with project managers, engineers, and surveyors to support planning and execution of utility projects. Ensure activities align with project schedules and budget constraints. 6. Survey and Mapping Support Assist surveying and mapping teams by providing guidance on land access. Identify potential obstacles or issues related to right-of-way boundaries. 7. Budget Management Help manage the budget associated with land acquisition, permitting, and right-of-way activities. Monitor costs and expenses to ensure alignment with the project's financial objectives. 8. Title Research Conduct title searches and examinations to verify property ownership, easements, and encumbrances on potential right-of-way properties. 9. Legal Support Collaborate with legal counsel to draft and review legal documents, including easements, deeds, and land agreements. Qualifications: Education: Bachelor's degree in land management, real estate, environmental science, or a related field. Experience: 5 to 10 years of experience in right-of-way support, land acquisition, or related roles within the energy, gas, or telecommunications industry. Skills: Strong knowledge of land acquisition processes, permitting requirements, and regulations relevant to utility projects. Proficiency in using Geographic Information Systems (GIS) and land surveying tools. Excellent communication and negotiation skills for effective interactions with landowners, stakeholders, and regulatory agencies. Knowledge of legal principles related to real estate, land use, and easements. Attention to detail and strong organizational skills for document management and record-keeping. Problem-solving skills to address challenges related to land acquisition and permitting. Understanding of project management principles and practices. Role Importance: A Utility ROW Support Professional with 5 to 10 years of experience is an essential part of the project team, ensuring that right-of-way activities are efficiently and legally managed. This position plays a vital role in keeping projects on track, ensuring compliance with regulations, and delivering the project on time and within budget.
    $26k-42k yearly est. 60d+ ago

Learn more about support associate jobs

How much does a support associate earn in Tuscaloosa, AL?

The average support associate in Tuscaloosa, AL earns between $22,000 and $64,000 annually. This compares to the national average support associate range of $26,000 to $83,000.

Average support associate salary in Tuscaloosa, AL

$37,000

What are the biggest employers of Support Associates in Tuscaloosa, AL?

The biggest employers of Support Associates in Tuscaloosa, AL are:
  1. Chico's FAS
Job type you want
Full Time
Part Time
Internship
Temporary