Post job

Support associate jobs in Waukegan, IL - 975 jobs

All
Support Associate
Support Lead
Service Support Specialist
Information Technology Associate
Support Specialist
Service Desk Specialist
Client Support Specialist
Customer Support Technician
Desktop Support Specialist
Technical Support Technician
Air Support Operations Operator
  • Operations Support Associate - New Graduates Welcome

    Pasona N A, Inc. 3.8company rating

    Support associate job in Itasca, IL

    Salary: $28-$32/hour (Depending on Experience) Industry: Manufacturing/Trading (Client company industry) Required Qualifications: Associate degree in business, operations, logistics, or related field. Minimum 2 years of experience in an operations or customer solutions environment. Proficiency with SAP, Ringi, SharePoint, Overdrive, Mezzanine, and related internal systems. Intermediate-level Microsoft Excel skills including Pivot Table and VLOOKUPs. Ability to sit for extended periods, use office equipment, and occasionally lift 10-15 lbs. Local travel may be required; infrequent overnight travel possible. Responsibilities: Process SAP entries including customer orders, sales transactions, purchase orders, warehouse releases, returns, subcontract entries, stock transfers, and value write-offs. Manage documentation and month-end/annual closings, including reconciliation, warehouse charges, courier charges, inventory discrepancy research, and support disposal processes. Collect and organize inbound/outbound warehouse documentation and upload into DocuWare. Coordinate with Trade Compliance to ensure proper Incoterms, export filing, customs clearance, and required declarations. Support sales team with logistics quotes, shipment coordination, inventory reports, supplier forecasts, and analysis reports. Respond to inquiries and maintain strong communication across departments to resolve issues rapidly and effectively. Escalate issues when needed and ensure all stakeholders remain informed. Promote a positive workplace environment and adhere to all company rules and policies. This job description is a summary and may not list all duties and responsibilities.
    $28-32 hourly 4d ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • Crisis Support Technician - On Call

    Dupage County Health Department 2.7company rating

    Support associate job in Aurora, IL

    Do you want to make a difference in the lives of others? Your skills, experience, and passion are needed on our team. We are looking for new on-call team members to join us, at our Crisis Recovery Center, to work as Crisis Services Technicians. This is an exciting opportunity to part of the expanding crisis services at the DuPage County Health Department! Located in our new Crisis Recovery Center on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents experiencing psychiatric crises or needing support for mental illness symptoms. Our team delivers top-notch care with rapid response times. Click to learn more about the Crisis Recovery Center. In this on-call position, you will be required to work at least three (3) shifts per month, having evening and weekend availability, working no more than 1000 hours per year. We offer a $2.00 per hour shift differential for our second shift and $2.50 for our overnight shift. Responsibilities Supports maintenance of a safe, therapeutic environment for clients seeking services through Crisis Recovery Center programs on the Substance Use Stabilization Unit, Adult Mental Health Unit, and Youth Mental Health Unit, as well as in Crisis Residential. Facilitates client safety and quality care in Crisis Residential and Crisis Recovery Center Programs, through completion of client rounding and belongings checks Assists with client medication observation in Crisis programming as needed Performs tasks related to maintaining environmental standards in crisis programming Assist in de-escalation of clients experiencing a mental health crisis through engagement with client and coordination with team members providing clinical intervention. Completion of required documentation within established timeframes, through use of an Electronic Client Record Participates in team meetings to assess clients' progress. Participates in emergency response activities as assigned. Requirements A qualified candidate must possess a valid State of Illinois Driver's license and have a good driving record. New employees are required to attend paid on-site, HR New Hire Orientation at our Central Public Health Center in Wheaton, during our day shift generally, from 8:00 am to 4:30 pm, for one week. Must have flexibility to work on the day shift for two weeks of additional training on site at the CRC. Must be 21 years of age. Experience preferred, but not required While performing the duties of this job, the employee must be able to stand, walk, use hands to push and pull cleaning equipment, reach with hands and/or arms, climb ladders, crouch or stoop, and lift or move up to 10 pounds. Salary $17.00 Hourly Job Type On-Call Service Unit Behavioral Health Services Department Emergency Services
    $17 hourly 4d ago
  • Desktop Support Specialist

    Spectraforce 4.5company rating

    Support associate job in Chicago, IL

    Job Title: Desktop Support Specialist (Level 2/3 Support) Duration: 6 months (CTH) We are seeking an experienced and technically proficient Desktop Engineer (Level 2/3) to join our IT team. The ideal candidate will be responsible for providing advanced desktop support, handling mobile device management, and ensuring smooth device management and deployment in Intune. This role involves a mix of in-person support for executive staff, device building and deployment, and troubleshooting complex hardware and software issues. The ideal candidate will also be capable of working independently with minimal supervision while providing "white glove" treatment for executives. Top 5 Skills Required: 5+ Years of Experience: Minimum 5 years of experience in desktop support, with a strong background in handling Level 2/3 support tasks and complex technical troubleshooting. Mobile Device Management (MDM) Support: Proficiency in supporting and managing mobile devices across multiple platforms (iOS, Android) and utilizing MDM tools, including Intune. ITIL Knowledge: Familiarity with ITIL processes for managing and delivering IT services, particularly around incident, problem, and change management. Intune Expertise: Strong experience with Microsoft Intune, including building, deploying, and managing devices, as well as Intune Application Management (for both internal and third-party applications). White Glove Support: Providing exceptional, high-touch "white glove" support to executives, ensuring that all IT-related needs are met in a highly professional and efficient manner. Key Responsibilities: Desktop Support & Troubleshooting: Provide high-level support for desktop systems, including Windows and mac OS, and troubleshoot complex hardware and software issues. Act as the primary point of contact for all advanced desktop issues (Level 2/3 support). Mobile Device Management (MDM): Manage and support mobile devices via Intune, ensuring devices are properly configured, secured, and compliant with organizational policies. Provide MDM support for mobile phones, tablets, and laptops. Device Building & Deployment: Build and configure desktops, laptops, and mobile devices in line with corporate standards. Deploy and manage these devices through Intune, ensuring they are fully integrated with company systems and applications. Executive Support (White Glove Treatment): Provide exceptional support to executives and high-level staff, ensuring their devices are set up to meet their specific needs. Handle face-to-face interactions and ensure an impeccable experience. Day-to-Day Ticket Management: Manage and balance incoming service tickets, addressing issues promptly while keeping accurate records. Handle a variety of support requests, including software installations, hardware repairs, and system upgrades. In-Person Support: Provide in-person desktop support to employees across the organization, ensuring that all end-users receive prompt and efficient service. Documentation & Reporting: Maintain accurate documentation of support activities, configurations, and troubleshooting steps. Generate reports on support requests and trends to help improve processes. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Experience: 5+ years of experience in desktop support, IT support, or related roles. Extensive experience in Mobile Device Management (MDM) and Intune deployment and management. Strong experience in providing white-glove support for executives. Knowledge and practical application of the ITIL framework. Technical Skills: Advanced troubleshooting skills for desktop hardware/software issues. Expertise in Intune (building, deploying, and managing devices and applications). Familiarity with Active Directory, networking, and security protocols. Knowledge of Microsoft Office 365, networking, and peripheral devices (printers, etc.). Proficient with MDM tools and mobile device troubleshooting. Ability to work with both Windows and mac OS operating systems. Soft Skills: Presentable and Professional Appearance: Must maintain a polished and professional image at all times, especially when interacting with executive staff. Friendly & Social: Comfortable interacting with employees at all levels and providing a positive, approachable demeanor. Face-to-Face Interactions: Comfortable with in-person, direct communication with customers and end-users, delivering excellent service at all times. Organizational Skills: Able to manage multiple tasks, prioritize work effectively, and stay organized in a fast-paced environment. Self-Starter: Ability to work independently with minimal supervision and make decisions as needed. Day-to-Day Activities: Balance and manage incoming service tickets, prioritizing and addressing issues as needed. Handle in-person desktop support for employees, ensuring quick and effective resolutions. Build, configure, and deploy devices (laptops, desktops, mobile devices) using Intune and other tools. Provide exceptional customer service, particularly to executive staff, ensuring that all IT-related needs are met with "white glove" treatment. Preferred Skills: Certifications like CompTIA A+, MCDST, Microsoft Certified IT Professional (MCITP), or ITIL Foundation. Experience with cloud-based desktop solutions and virtualization tools. Experience managing and deploying software via Intune.
    $40k-52k yearly est. 5d ago
  • Logistics Claims Support Lead

    Connect Search, LLC 4.1company rating

    Support associate job in Wood Dale, IL

    Our client is a growing logistics and transportation services firm providing end-to-end supply chain solutions across domestic and international markets. The organization is known for operational excellence, customer responsiveness, and a strong focus on risk management and claims resolution. The Lead - Logistics, Claims & Subrogation Support is responsible for overseeing the end-to-end claims lifecycle related to cargo loss, damage, delays, and liability exposures. This individual will act as the primary point of contact for internal operations, customers, carriers, insurers, and legal partners, while also providing leadership, process improvement, and oversight to ensure timely recovery through subrogation and dispute resolution. This role requires a strong understanding of logistics operations, transportation law, insurance claims, and subrogation practices, with the ability to lead complex cases and support continuous improvement initiatives. Claims & Subrogation Leadership Lead the intake, investigation, documentation, and resolution of cargo, freight, and liability claims Manage subrogation efforts against carriers, third parties, and insurers to maximize recovery Evaluate claim validity, exposure, and settlement strategy in alignment with contracts and regulatory requirements Serve as escalation point for complex, high-value, or disputed claims Partner closely with operations, customer service, legal, and risk management teams Coordinate with insurance carriers, adjusters, brokers, and external counsel Communicate claim status, trends, and outcomes to internal stakeholders and customers Ensure compliance with transportation regulations (e.g., Carmack Amendment, international shipping conventions, carrier contracts) Maintain accurate documentation and case management records Identify recurring issues and recommend process improvements to reduce future claims Support audits, reporting, and risk mitigation initiatives Provide guidance, training, and informal leadership to claims and logistics support staff Develop best practices, standard operating procedures, and escalation frameworks Assist management with performance metrics, KPIs, and claims trend analysis Qualifications Required Minimum 3+ years of experience in logistics, transportation claims, insurance claims, or subrogation Strong working knowledge of freight claims, cargo loss/damage, and liability recovery Experience working with carriers, insurers, and third-party adjusters Ability to interpret contracts, bills of lading, and transportation regulations Strong analytical, organizational, and negotiation skills Preferred Experience in a 3PL, freight forwarder, carrier, or logistics service provider Familiarity with domestic and/or international shipping regulations Prior experience leading or mentoring junior staff Bachelor's degree in Business, Supply Chain, Risk Management, or related field
    $29k-49k yearly est. 5d ago
  • Lead Physician Support I Heart and Vascular Clinic

    Adventhealth 4.7company rating

    Support associate job in Hinsdale, IL

    **Our promise to you:** Joining UChicago Medicine AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Day (United States of America) **Address:** 908 N ELM ST **City:** HINSDALE **State:** Illinois **Postal Code:** 60521 **Job Description:** **Primary Address: 908 N Elm St Ste 404 Hinsdale IL 60526 (limited travel to other clinics as needed) ** **Schedule: Mon-Thurs 830-5pm Fri 8am-430pm** + Reconciles daily payments and adjustments against sign-in sheets, encounter forms, and the system, correcting discrepancies before daily close. + Prepares and processes daily bank deposits. + Utilizes knowledge of ICD-9 and CPT-4 coding applications for accurate billing. + Coordinates copying and printing tasks for the department. + Maintains logs for equipment and service needs. **The expertise and experiences you'll need to succeed:** **QUALIFICATION REQUIREMENTS:** High School Grad or Equiv (Required), Technical/Vocational School **Pay Range:** $17.47 - $27.94 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Patient Experience **Organization:** UChicago Medicine AdventHealth Medical Group **Schedule:** Full time **Shift:** Day **Req ID:** 150660318
    $17.5-27.9 hourly 1d ago
  • Peer Support Specialist

    La Causa, Inc. 3.8company rating

    Support associate job in Milwaukee, WI

    La Causa Social Services is committed to empowering youth and young adults with complex mental health, developmental, and behavioral needs-as well as their families-through compassion, collaboration, and community-based support. We are seeking a motivated and recovery-focused Certified Peer Specialist to join our Youth Coordinated Opportunities for Recovery & Empowerment (CORE) and Comprehensive Community Services (CCS) teams. In this role, you will use your own lived experience in recovery to inspire, guide, and support young people in achieving their personal goals and building a foundation for long-term wellness. Why Join La Causa, Inc.? Meaningful work that supports youth and families on their path to recovery Collaboration with experienced and compassionate professionals Opportunities for professional development and career advancement Comprehensive benefits and paid leave-including a day off for your birthday! Your Role: As a Certified Peer Specialist, you will provide one-on-one support to youth and families engaged in recovery services. You will empower youth to identify their strengths, build coping skills, and access the community resources they need to thrive-all while fostering trust, self-advocacy, and independence. What You'll Do: Facilitate Individual Support - Engage youth in setting and achieving their recovery goals through strength-based, trauma-informed approaches. Provide Community Connection - Link youth and families to community resources, supports, and networks that enhance recovery and independence. Assist in Crisis Management - Support individuals in developing effective strategies to manage challenges and crises. Promote Team Collaboration - Partner with clinicians, care coordinators, and families to support the youth's care plan and progress. Empower Youth and Families - Encourage skill-building, problem-solving, and self-direction. Ensure Compliance - Follow all agency, legal, and contractual requirements, including timely documentation and reporting. Build Relationships - Maintain open communication and positive connections with youth, families, and team members. Mandated Reporting - Carry out duties as a mandated reporter in alignment with laws and organizational policies. Professional Development - Attend meetings, training, and supervision to continue learning and improving skills. Be a Team Player - Collaborate with team members to ensure coordinated, high-quality services. What We're Looking For: Bachelor's degree in social work or a related field (Required) Master's degree in social work or related field (Highly Preferred) Valid Wisconsin Peer Specialist Certification, or ability to obtain certification within 12 months of hire At least one (1) year of experience providing community-based support Strong cultural competency and interpersonal skills Bilingual (Spanish and English), spoken and written (Preferred) Excellent verbal, written, and documentation skills Strong critical thinking and organizational abilities; able to manage multiple priorities Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.) Ability to work flexible hours, including evenings and weekends, as program needs dictate Must successfully complete and pass all background checks, including an annual influenza vaccination Transportation, valid Wisconsin driver's license, state minimum auto insurance, and must meet La Causa, Inc. driving standards Skills & Competencies: Strong cultural competency and interpersonal relationship skills. Excellent written and verbal communication abilities across diverse audiences. Critical thinking and problem-solving skills with sound judgment. Highly organized with the ability to manage multiple priorities. Proficient in Microsoft Office Suite. Reliable transportation, valid Wisconsin driver's license, state minimum auto insurance, and ability to meet La Causa, Inc. driving standards. Must successfully complete and pass all required background checks, including an annual influenza vaccination. Flexible schedule availability, including evenings and weekends as needed Work Environment: Work takes place in both community and office settings (local travel required) Flexible hours may include evenings or weekends Regularly required to drive, stand, sit, reach, stoop, bend, and walk Frequent talking, hearing, and seeing required, finger dexterity necessary Infrequent lifting (such as files) may occur Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions About La Causa, Inc.: La Causa, Inc., founded in 1972, is one of Wisconsin's largest bilingual, multicultural agencies. Our mission is to provide children, youth and families with quality, comprehensive services to nurture healthy family life and enhance community stability. We have several divisions that provide vital services to the community including Crisis Nursery & Respite Center, Early Education & Care Center, La Causa Charter School, Social Services: Adult Services and Youth Services, and Administration. At the heart of our mission is the dedicated staff that welcomes all into Familia La Causa and serves the children and families of Milwaukee. You can learn more about La Causa at ***************************** Join Our Team-Apply Today! Be part of something bigger. Join Familia La Causa and help us empower youth and families as a Certified Peer Specialist CORE/CCS-Youth Apply now and take the next step in your career!
    $33k-41k yearly est. 1d ago
  • Technical Support/ Customer Support

    Collabera 4.5company rating

    Support associate job in Naperville, IL

    Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Location : 150 W Warrenville Road - Naperville, IL (60563) Duration : 3+ months(With a high possibility of extension) Job Description: • The Technical Support Agent is responsible for complex issue resolution affecting the point of sale, back office and credit card processing for all channels of trade. • Provides support for hardware and software related issues. • Dispatches to third party vendors and monitoring issue to resolution. • The responsibilities include interacting with site personnel, third party vendors and other BP representatives. • Position requires effective problem solving, a thorough understanding of software applications and the interdependencies of site configuration when investigating issues, advanced troubleshooting skills and the ability to learn new concepts quickly. • Utilizes remote access to re-establish customer based systems. • Recognizes when an escalation is required and communicates with vendor and site operator to ensure required servicing is appropriately coordinated. Key Accountabilities: • Advanced troubleshooting of POS and Back office hardware, software, networking, credit card processing, accounting data journey and variance issues • Provides Level II technical support and resolve escalated customer problems • Prioritize and handles daily activities for unresolved escalations and follows up with the site as needed • Contacts and works with the site personnel to resolve issues • Escalate to third party vendors and works with the vendors until issues are resolved • Identify chronic issues affecting a site performance • Provide software and hardware support for proprietary systems on Win 95, MSDOS, Win 2000, Win XP • Support for LAN and IP based systems • Perform problem investigation and research to resolve system related issues: search databases containing records of problems, symptoms & solutions. • Consult vendor documentation and information systems for symptoms & solutions. • Provide technical assistance for field representatives • Record and maintain information about all assigned user problems in the customer management system • Creating and updating knowledge base documentation for continuous improvement Qualifications • Bachelor's degree or equivalent experience preferred. • Minimum 2 years technical software support. • Experience with MSDOS, Win 95, Win NT, Win 2000, Win XP, SQL and Databases. • Strong PC skills including MS Office and ability to navigate and use software. • A+ and Network+ certification preferred. • Experience with VNC and Remote desktop preferred. • Minimum 1 year Point of Sales troubleshooting experience preferred. • Minimum 1 year network related experience preferred. • Accounting experience preferred. Additional Information To know more about this opportunity, please contact: Himanshu Prajapat ********************************** ************
    $60k-86k yearly est. Easy Apply 13h ago
  • PT Support Associate - Seasonal

    Tory Burch 4.9company rating

    Support associate job in Chicago, IL

    We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today! Life @ToryBurch is Special Because: When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry. * Our culture is welcoming and inclusive -- everyone is empowered to make a difference. * We have the best team in the world and believe in paying competitively and rewarding high performance. * Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. * We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive special offers. * We will help you become great at what you love - Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way * We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days. This Role is Tailor-Made for You Because: You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You're also resourceful and collaborative, highly motivated and efficient. A sense of humor is a plus! A Day in the Life: The typical day is… atypical. You might be acting greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. The consistent thread is that you'll be working with an amazing team of professionals who share your passion for excellence. To Land This Role: * One-to-two years of experience in a high volume, customer-drive retail environment, stock-related experience a plus * Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts * Occasional overnight travel may be required * Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time Why You'll Want to Join Our Team: Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Come join us! How We Work Together * Adaptable - We change before we have to * Entrepreneurial - We own it * Collaborative - There's no "I" in Tory * Client & Brand Focused - We put ourselves in Tory's shoes * Live the Values - We show up for each other * Functional Expertise - We're constantly learning and growing #TeamTory Values We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor. Compensation Range The compensation range for this position is 16.00 USD - 19.00 USD. Our offer will be based on your relevant experience and work location. Benefits Information We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all Tory Burch members that work over 30 hours. Equal Employment Opportunity Statement Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment. Disability Accommodation Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact ***************************.
    $25k-29k yearly est. Auto-Apply 60d+ ago
  • Service Desk Specialist II

    Astreya 4.3company rating

    Support associate job in Chicago, IL

    We are seeking a dedicated and knowledgeable Technical Support Specialist to join our team. As an End User Support IT Specialist, you will provide on-site and remote technical support for internal end-user software, hardware, and connectivity. We are looking for a driven, self-directed, technical professional who can work both independently and with the broader support team. The End User Support team is singularly focused on delivering a seamless technology experience for all users. The right candidate is capable of quickly and efficiently resolving a wide range of technical issues while providing top-tier customer service to our end users. Scope: Applies company policies and procedures to resolve a variety of issues Works on problems of moderate scope Receives general instructions on routine work and detailed instructions on new projects Your Roles and Responsibilities: Identify, triage, troubleshoot, diagnose, and resolve complex technical problems via in-person, phone, chat, and email-based support channels. Troubleshoot technology issues related to hardware, software, user accounts, trading environments, operating systems, and mobility Fulfill IT hardware requests requiring delivery, setup, or low-level hardware troubleshooting for end users in the office where you're based. Escalate issues to senior members of the technical support team, infrastructure teams, platform engineering teams, and/or third-party vendors to ensure end-user issues are fixed at their root and do not recur. Provide excellent customer service experiences for all end users, traders, and senior leadership, acting as the end user's advocate, ensuring their issues are fully fixed and they have an optimal IT experience. Collaborate effectively with both local and remote or distributed team members to accomplish small support tasks and large technical projects. Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: Bachelor's degree (B.S/B.A) from four-college or university and 2 to 5 years' related experience and/or training; or equivalent combination of education and experience 5+ years of relevant technical support experience in a medium to large, complex, and fast-moving enterprise environment. Advanced knowledge of Windows, mac OS, Linux, iOS, Android, networking, and information security topics. Working knowledge of Active Directory, Azure, Intune, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN. Working knowledge of messaging platforms, telecommunication tools, collaboration tools, and video conferencing (e.g., WebEx, MS Teams, Zoom). Ability to communicate effectively and professionally across all settings to technical and non-technical audiences of all tenure and seniority.Builds productive internal and external working relationships Exercises judgment within defined procedures and practices to determine appropriate action Ability to work independently with minimal supervision Excellent coordination skills and a team player Ability to identify issues and escalate as needed Excellent written and oral communication skills Strong interpersonal and customer service skills Ability to resolve technical issues under pressure Preferred Qualifications: Experience working in the financial services industry Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day. Salary Range $27.24 - $45.40 USD (Hourly) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through UHC Nationwide Vision provided by UHC Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program provided by Goomi Group Employee Assistance Program Wellness Days 401k Plan Basic and Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
    $27.2-45.4 hourly Auto-Apply 10d ago
  • Service Desk Specialist I

    Cresco Labs 4.2company rating

    Support associate job in Chicago, IL

    Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey. Founded in 2013, Cresco Labs' mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis. At Cresco Labs, we aim to revolutionize and lead the nation's cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism. If you're interested in joining our mission, click the below links to join our team today! MISSION STATEMENT At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to. JOB SUMMARY Cresco Labs is seeking a Specialist I, Service Desk to provide support services for our corporate, retail and operation teams. As a Specialist I, Service Desk you will be responsible for communicating effectively across internal teams. You will take action to address technical issues, ensuring a timely resolution while also delivering personalized service. You may be assigned technology project tasks, such as installing software, working as part of a support team for new store openings, or testing new IT services. This role is part of an on-call rotation and reports to the Service Desk Manager. CORE JOB DUTIES Handle initial triage and basic troubleshooting of IT related issues raised by users via ITSM platform or phone. Assist end-users using remote desktop tools or phone, chat, email support. Accurately log and document all reported incidents and service requests in ITSM system, Fresh Service. Assist users with password resets and account unlocks. Create, modify, and deactivate user accounts, adhering to established SLAs. Contribute to the development and maintenance of the knowledge base by documenting solutions to common issues. Support office technology, such as printers, hotel workstations, and conference room equipment. Support end users by assisting with asset management in all aspects of the business. Participate in on-call rotation one week per month. REQUIRED EXPERIENCE, EDUCATION AND SKILLS Knowledgeable, having experience working in a technology or customer service-related field. Excellent problem-solving and analytical skills. Patient, friendly demeanor and commitment to providing exceptional customer service. Strong verbal and written communication skills, ability to provide professional documentation. Eagerness to learn new technologies and systems. Team-oriented collaborator that shares knowledge and experience. Thrives in fast-paced dynamic environment; can handle multiple high priority projects simultaneously. Familiarity with Fresh Service, or other ITSM platform, and Microsoft 365. Foundational knowledge of computer systems and experience troubleshooting hardware and software. At least 1-2 years of experience in a help desk and/or technology field is preferred. Strong organizational skills and ability to prioritize tasks. BENEFITS Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position. In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process. Pay Range $21 - $24 USD ADDITIONAL REQUIREMENTS Must be 21 years of age or older to apply Must comply with all legal or company regulations for working in the industry Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California Consumer Privacy Act (“CCPA”) Notice to Applicants: Please read the California Employee Privacy Notice (“CA Privacy Notice”) regarding Sunnyside* and its affiliate Cresco Labs' policies pertaining to the collection, use, and disclosure of personal information. This CA Privacy Notice supplements the information contained in the Sunnyside* Privacy Policy and applies to California resident employees and job applicants. Applicants with disabilities may access this notice in an alternative format by contacting ************************* Reporting a Scam: Cresco Labs is aware of fictitious employment offers being circulated from various sources. Many of these schemes consist of an alleged offer of employment with Cresco Labs with the intention of gaining personal information, including payment and/or banking information. Be aware that fraudulent job offers and correspondence may appear legitimate: they may feature a Cresco Labs logo, they may appear to originate from an official-looking email address or web site, or they may be sent by individuals purporting to represent Cresco Labs or an entity which includes the word Cresco Labs in its name. Please note that Cresco Labs does not ask for payment or personal banking information as a condition of employment. Any personal information is requested for payroll or state badging purposes only. Applications can be securely submitted through our career's pages. We are working diligently to block this from happening. Beware if an offer of employment looks too good to be true. Never divulge personal and banking information or send money if you are unsure of the authenticity of an email or other communication in the name of Cresco Labs. If you are in doubt, please contact us at **************************** with questions.
    $21-24 hourly Auto-Apply 55d ago
  • Support Associate III

    Coach 4.8company rating

    Support associate job in Chicago, IL

    Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always stood for optimistic femininity. Today, the brand is a global life and style house with handbags, ready-to-wear, jewelry, footwear, gifts, home décor and more. Polished ease, thoughtful details and a modern, sophisticated use of color-Kate Spade New York's founding principles define a unique style synonymous with joy. Under the vision of creative director Nicola Glass, the brand continues to celebrate confident women with a youthful spirit. Job Title: Support Associate Primary Purpose: The successful individual will leverage their proficiency in retail to… Manage and process inbound deliveries in a timely manner; monitor to prioritize the daily workload. Ensure proper organization and accessibility of merchandise. Be knowledgeable of stock including quantity, how many units are on hand, and what is and is not selling. Support floor moves and ensure selling floor is stocked throughout the day. Conduct price changes and markdowns as necessary. Maintain overall cleanliness and organization standards on the selling floor, in the stockroom, and offsite. The accomplished individual will possess... Willing to work in and promote a team oriented environment Strong communication and interpersonal skills Ability to multi-task, results driven and flexible to change An outstanding professional will have... Minimum 1-2 year experience in a retail industry of relevant experience as a stock associate High school degree preferred Physical requirements… Must be available to work store schedule, as needed, including evenings, weekends, holidays Ability to frequently lift and carry boxes weighing up to 60 pounds Ability to load boxes in and out of delivery truck (offsite/warehouse only) Must be able to work effectively under pressure in a high energy and high traffic environment Standing for extended periods of time On a frequent basis, requires the ability to stoop, kneel, and crouch Our Competencies for All Employees Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Our Competencies for All People Managers Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Kate Spade at ******************
    $24k-31k yearly est. 60d+ ago
  • IT M&A Due Diligence Senior Associate

    RSM 4.4company rating

    Support associate job in Chicago, IL

    We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. RSM is seeking an IT M&A Due Diligence Senior Associate to join the Transaction Advisory Services (TAS) practice. This is an exciting opportunity to join an established, nationally award winning practice that is experiencing exceptional growth. Responsibilities: Participate in fast-paced technology due diligence engagements for private equity (PE) and strategic clients Evaluate technology strategy, organization, business applications, infrastructure and controls as they relate to the operations of the business and the client's proposed investment thesis. In addition, identify compliance, operations, revenue and growth risks. Develop, as part of a team, technology strategy and planning deliverables for complex carve-out and integration transactions Produce high quality value driven diligence reports and experience participating with clients in meetings critical to closing the transaction (e.g., representation and warranties) Required Qualifications: 3+ years working within a team-based, client-facing technology role 1+ years working with IT application or infrastructure implementation projects Bachelor's degree required Strong analytical and problem-solving skills Demonstrated capability identifying and addressing client needs, including the development of sustained meaningful client relationships. At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at ************************************************** All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************. RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate. RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information. At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $81,400 - $153,500 Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
    $81.4k-153.5k yearly Auto-Apply 4d ago
  • Operations Support

    Maersk 4.7company rating

    Support associate job in Northlake, IL

    **Opportunity** As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. *****We are seeking a Operations Agent for our Northlake facility***** *****Direct Hire - Full Benefits***** **Shift: 9:00 AM - 5:30 PM Monday - Friday** **JOB SUMMARY:** The Operations Support role is responsible for answering incoming calls/emails and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments. **Essential Functions:** + Answer incoming calls and provide excellent customer service to all callers + Monitor and respond to customer inquiries received through email + Make outgoing calls to follow-up on shipment status, resolve issues and update customers + Track, trace, enter and update shipments + Data Entry + Assist and support Pilot stations and cartage agents + Master outside customer applications + Follow published procedures and work instructions for NCS accounts and bring modifications to management's attention + Perform other duties as assigned **Skills/Competencies:** + Excellent oral and written communication and problem-solving skills + Technological aptitude using the internet and on-line tools + Ability to multitask + Excellent organizational skills with emphasis on detail **Company Benefits:** + Medical + Dental + Vision + 401k + Company Match + Employee Assistance Program + Paid Time Off + Flexible Work Schedules (when possible) + And more! **Pay Range:** $20-$22 per hour _*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws._ \#INDEED Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com . Apply Now Apply Now United States Of America, Northlake United States of America,Illinois,Northlake,60164 Full time Day Shift (United States of America) Created: 2026-01-16 Contract type: Regular Job Flexibility: Site Based Ref.R168648
    $20-22 hourly 38d ago
  • Client Support Specialist

    Fortuna 4.3company rating

    Support associate job in Chicago, IL

    Fortuna Chicago was created to acquire and retain customers in a personalized manner for all types of companies. Today, we lead the way within the Chicago area in live marketing experiences, specifically for our innovative brand awareness and PR campaigns. Here at Fortuna Chicago we understand the idea of marketing is not a unique concept, but the execution of a business that delivers excellence in PR and marketing makes the company remarkable. Job Description We are looking to hire a Client Support Specialist to join our team. The ideal candidate will be responsible for working directly with our customers through many channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how we work. Salary range: $44000 - $52000 per year. Responsibilities Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction. Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution. Answer client calls, identify their needs, and respond in a professional, efficient, and courteous manner. Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions. Acknowledge and address all customer inquiries on time. Attract potential customers by answering product and service questions. Suggest information about products and services. Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement. Suggest potential products and services to management by collecting customer information and analyzing customer needs. Add value to the business by providing fantastic customer service, engage customers, and build relationships with buyers by accounts. Address any issues that may arise and escalate to management for their engagement and support. Handle other duties as needed. Qualifications Bachelor's or Associate degree preferred. Prior customer service/sales experience required. Self-motivated, always curious, and consistently eager to learn Proven problem-solving skills. Excellent written and verbal communication skills. Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Can take ownership of challenging scenarios and bring them to resolution Have a clear, professional, and informative communication style Able to handle customer complaints, inquiries, with a strong understanding of customer service policy and procedures. Additional Information All your information will be kept confidential according to EEO guidelines.
    $44k-52k yearly 13h ago
  • Laboratory Support Specialist- PT (20 hrs weekly, First Shift)

    Versiti 4.3company rating

    Support associate job in Milwaukee, WI

    Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary Under the direction of department leadership, performs clerical and other technical lab duties in a timely and accurate manner, with quality that exceeds customer expectations. Takes pride in performing customer service tasks, executed at a high level. Executes to daily scheduled tasks, takes initiative within the scope of the role, and strives to improve work processes based on laboratory and client needs. Aligns to and supports Versiti's mission, vision, and values as well as department goals and objectives. Understands to a high degree the importance of daily tasks performed and the impact they have on the patients and providers we work with to provide lifesaving diagnostic services. Total Rewards Package Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Understand and perform to all applicable regulatory and compliance requirements. May support leadership during audits. Ship, receive, and track packages and specimens while maintaining the integrity of samples, as needed. Receive, classify, and process specimens in an accurate and expedient manner. Inspect specimens and paperwork for accuracy and acceptability. Maintain sample identity and ensure samples are handled and stored at appropriate temperatures to prevent loss of sample. Use appropriate systems to accurately perform data entry functions. Proofread own work for content, spelling, accuracy, and document format. Maintain sample integrity and ensure proper identification of all specimens. Prepare samples for laboratory testing, as needed. May perform reagent preparation. Operate, troubleshoot, and perform routine maintenance and calibration on equipment, as needed. Properly identify and clearly document sample issues or discrepancies and work with client to resolve, as appropriate. Answer telephone calls and respond to email requests with professionalism and a high degree of courtesy and responsiveness. Research and resolve issues with follow up to customers in a prompt manner. Use written and verbal communication skills to provide exemplary customer service to internal and external customers, and appropriately document interactions. Maintain organization of departmental records, as needed. Support the maintenance of reagent and supply inventory, as needed. Work weekend and holiday rotations, as scheduled. May train others on job tasks, as assigned. Maintain all applicable competencies, sufficient continuing education credits, and perform duties in accordance with laboratory policy Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification Understands and performs in accordance with all applicable regulatory and compliance requirements Complies with all standard operating policies and procedures Qualifications Education High School Diploma or equivalent required Two years attendance at an accredited college, university or technical college with emphasis in a science/medical related field preferred Experience 1-3 years customer service experience required 1-3 years medical related experience or training preferred Data entry or LIS (Laboratory Information System) experience preferred Knowledge, Skills and Abilities Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. Strong attention to detail and problem-solving skills. Aptitude for computers and strong data entry skills. Ability to manage frequent interruptions in a fast-paced and high-volume environment. Ability to transition from one task to another in an efficient manner. Ability to provide a high level of customer service. Effective verbal and written communication skills Flexibility to work independently and with a team. Organized and able to efficiently prioritize multiple tasks to provide a productive workflow. Ability to work independently with structured written or oral instructions. Knowledge of medical terminology preferred. Understand time zones and military time. Tools and Technology General office equipment (i.e. computer, printer, fax, copy machine, scanner). required Personal Computer (desktop, laptop, tablet). required Microsoft Suite (Word, Excel, PowerPoint, Outlook). required Software systems (including but not limited to Customer Relationship Management Software, Laboratory Information Systems, Learning Management System). required Lab/department specific equipment, including, but not limited to: Box cutter Pipettes (single channel, multi-channel, electronic, etc.). Centrifuge, freezers, refrigerators Water bath Automated cell washer Heat block Balances pH meter required Not ready to apply? Connect with us for general consideration.
    $30k-41k yearly est. Auto-Apply 11d ago
  • Residential Support Specialist (Front End Prime) - Youth & Young Adult Services

    Thresholds 4.6company rating

    Support associate job in Chicago, IL

    Do you enjoy getting to know someone and coaching them towards achieving their goals related to work, relationships, and independent living? You could make a difference in someone's life every day as a Residential Support Specialist (RSS) working with young adults between the ages of 16-21. Residential Support Specialists work one-on-one and in groups with youth experiencing mental health challenges. Within the residential setting, you will assist the clients as they learn and practice skills related to what matters most to young people: relationships, school success, recreational activities, health and wellness, early career experiences, and day-to-day living. You will also ensure safety by helping youth regulate and safely express their emotions, including using Therapeutic Crisis Intervention (TCI) skills. During an average day, you will teach independent living skills like hygiene and housekeeping, help residents prepare meals, model relationship building skills, and coach youth on coping skills. Not only do you help clients develop key independent living skills, you are also fostering a safe and inviting living environment by regularly cleaning the residence. You will see their progress and document their experiences, success with medication management, and recovery process as they transition to adulthood. To succeed in this role, you need: Passion for mental health advocacy Effective communication and relationship-building skills Compassion and respect while working in someone's home Patience and willingness to meet youth where they're at Good writing skills and attention to detail To be able to perform Therapeutic Crisis Intervention therapeutic restraint techniques, which require moderate exertion, being able to lift 40 pounds, and the mobility to lower self to a kneeling position on the floor. This training is provided and required by Thresholds. Availability to work the following shift: Sunday through Wednesday - 2nd Shift There are multiple educational pathways to be eligible for this role: High School diploma or GED certificate and at least 25 years of age. Associates degree or higher and at least 21 years of age. What sets Thresholds apart:  Competitive pay - Base rate: $21.75 - 24.00 per hour / $45,240 - 49,920 annually Subject to increase based on education and experience Generous PTO (9 federal holidays, 8 days of sick leave, 15-22 days personal and vacation) Dental insurance, vision insurance, choice of 4 medical insurance plans 403(b) retirement plan with 3% employer match  Robust employee assistance program (EAP) Public service loan forgiveness  Supervision for clinical licensure at no cost (LSW, LCSW, LPC, LCPC)  Thresholds is a mission-driven agency with a deep commitment to fostering an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency's mission. Click here to learn more. One of the oldest and largest community mental health organizations in Illinois, we pride ourselves in being a Chicago Tribune Top Workplace and one of Chicago's 101 Best & Brightest Companies to Work For, several years in a row.
    $45.2k-49.9k yearly 4d ago
  • Clinical Services Support Specialist

    Community Care 4.0company rating

    Support associate job in Milwaukee, WI

    Clinical Services Support Specialist, Full-Time, Day Shift Community Care is hiring a Clinical Services Support Specialist to be a part of our dedicated team providing care and service. The Clinical Services Support Specialist position is a full-time opportunity with weekday hours offering work-life balance, and is perfect for someone who enjoys team collaboration and being part of a mission driven organization. The position is based at our Milwaukee location - 3220 W. Vliet St, Milwaukee, WI 53208. Clinical Services Support Specialist Responsibilities: Coordinates and leads assigned quality and/or performance improvement initiatives for the Family CarePartnership program. Develops and coordinates programs for specific member populations based on the organization'sstrategic goals and initiatives. Facilitates the development and implementation of standards of care and monitors and assurescompliance; collaborates with site and clinical leadership to identify and address practice issues, staffknowledge and skill deficiencies, opportunities for coaching, and standardization of practice. Acts as a role model and resource for Partnership program team members in the areas of organizationalchange, critical thinking, care planning, and evidence based practice adoption and professional practice. Provides clinical consultation and guidance for staff regarding care management of members; Regularlymeets face to face with clinical staff to advise of clinical practice changes and to assist with clinicalproblem solving. Assists with care management and clinical orientation, competency validation, and onboarding of RNstaff. Clinical Services Support Specialist Job Requirements: Education: Bachelors Degree in Nursing required; Masters in Nursing preferred Candidates with an associate's degree in nursing along with RN Case Manager certification and currentenrollment in a BSN program are eligible for consideration. Licensure: Current Wisconsin Registered Nurse license; CPR & AED Experience: A minimum of 5 years of general nursing experience required Community Care experience preferred Clinical Services Support Specialist Job Schedule: 8:00AM - 4:30PM, 40 hours per week Monday - Friday About Community Care Community Care is a local nonprofit with more than 40 years of experience helping older adults and adults with disabilities live as independently as possible within the community. We coordinate and deliver a full range of supportive services that help more than 13,000 Wisconsin residents live safely, confidently, and with dignity. We are Wisconsin-based with local offices supporting each of the 15 counties we serve. Our dedicated team works with members to develop care plans to meet their health and social needs Together with our community partners, we're committed to providing compassionate, personalized care that empowers members to live a healthy and independent lifestyle. Compensation and Benefits: Our employees make a real difference in people's lives every day, that is why we are proud to offer a compensation package that includes: Generous, paid time off Competitive pay and benefits (health, dental, vision, etc.) Flexible benefits plan Employee referral program Coworkers care program Retirement plan with employer contribution Employee Assistance Program Community Care is an Equal Opportunity Employer
    $23k-29k yearly est. 7d ago
  • Information Technology Services Associate - Part Time

    City Colleges of Chicago 4.4company rating

    Support associate job in Chicago, IL

    INFORMATION TECHNOLOGY SERVICE ASSOCIATE - PART TIME MALCOLM X COLLEGE Malcolm X College is currently seeking a part-time Information Technology Service Associate for the Information Technology Department. The basic function of this position is to support the computer hardware and software used by students, administrators, faculty and staff in a variety of academic settings and to achieve student success. The mission of Malcolm X College is to provide accessible liberal arts and health-focused education that fosters personal and professional achievement. To fulfill this mission, we focus on the following core values: accountability, community, diversity, empowerment, learning, and respect. ESSENTIAL DUTIES: * Provides computer hardware and software technical support both in person and remotely to students, administrators, faculty and staff. * Maintains, installs and tests software applications on computer hardware throughout the college. * Submits help desk tickets to assist students, administrators, faculty and staff with technology related issues * Protects physical technology assets in public areas and other settings, through ongoing equipment refresh, planning maintenance, installation, configuration, troubleshooting, and asset inventory management. * Manages, tracks, and protects equipment that is designated for use by students, administrators, faculty and staff. * Facilitates use of equipment for various internal and external events. * Assembles and disassembles equipment on site before and after classes. * Provides limited training to audio-visual/multi-media equipment users. * Performs other duties as assigned, including, but not limited to, adherence to after hours, emergency, holiday and/or on-call schedule. QUALIFICATIONS: * Associate's degree in Information Technology, Computer Science, Data Processing or related area, or an equivalent combination of education and experience, with a history of progressively increasing responsibility and accomplishments, preferably, in a college or comparable academic setting. * Minimum of two years of related work experience. * Knowledge and experience with supporting both Windows and Macintosh platforms. * Knowledge of all current versions of Microsoft Windows (XP, Windows 7), all current internet browsers (IE, Chrome, Safari) including networking concepts and general technical troubleshooting skills. * Sound verbal and written communication skills. * Great team player and self-starter. Salary Range: $16.97 - $23.87 per hour Offered salary will be determined by the respective collective bargaining agreement and applicant's education, experience, knowledge, skills and abilities. Benefits information is found at ***************************************** This position is represented by the Local 1600 union We are an equal opportunity and affirmative action employer. Thank you for your interest in City Colleges of Chicago! Malcolm X College has been named as a Most Promising Places to Work in Community Colleges award winner! NISOD joins Diverse: Issues in Higher Education in recognizing Malcolm X College's best-in-class student and staff recruitment and retention practices, inclusive learning and working environments, and meaningful community service and engagement opportunities. Additional Information * Salary Range: Salary: $16.97 - $23.87 per hour
    $17-23.9 hourly 60d+ ago
  • Lead Physician Support I Heart and Vascular Clinic

    Adventhealth 4.7company rating

    Support associate job in Hinsdale, IL

    Our promise to you: Joining UChicago Medicine AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: * Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance * Paid Time Off from Day One * 403-B Retirement Plan * 4 Weeks 100% Paid Parental Leave * Career Development * Whole Person Well-being Resources * Mental Health Resources and Support * Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 908 N ELM ST City: HINSDALE State: Illinois Postal Code: 60521 Job Description: Primary Address: 908 N Elm St Ste 404 Hinsdale IL 60526 (limited travel to other clinics as needed) Schedule: Mon-Thurs 830-5pm Fri 8am-430pm Reconciles daily payments and adjustments against sign-in sheets, encounter forms, and the system, correcting discrepancies before daily close. Prepares and processes daily bank deposits. Utilizes knowledge of ICD-9 and CPT-4 coding applications for accurate billing. Coordinates copying and printing tasks for the department. Maintains logs for equipment and service needs. The expertise and experiences you'll need to succeed: QUALIFICATION REQUIREMENTS: High School Grad or Equiv (Required), Technical/Vocational School Pay Range: $17.47 - $27.94 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
    $17.5-27.9 hourly 7d ago
  • Residential Support Specialist (Front End Prime) - Youth & Young Adult Services

    Thresholds 4.6company rating

    Support associate job in Chicago, IL

    Do you enjoy getting to know someone and coaching them towards achieving their goals related to work, relationships, and independent living? You could make a difference in someone's life every day as a Residential Support Specialist (RSS) working with young adults between the ages of 16-21. Residential Support Specialists work one-on-one and in groups with youth experiencing mental health challenges. Within the residential setting, you will assist the clients as they learn and practice skills related to what matters most to young people: relationships, school success, recreational activities, health and wellness, early career experiences, and day-to-day living. You will also ensure safety by helping youth regulate and safely express their emotions, including using Therapeutic Crisis Intervention (TCI) skills. During an average day, you will teach independent living skills like hygiene and housekeeping, help residents prepare meals, model relationship building skills, and coach youth on coping skills. Not only do you help clients develop key independent living skills, you are also fostering a safe and inviting living environment by regularly cleaning the residence. You will see their progress and document their experiences, success with medication management, and recovery process as they transition to adulthood. To succeed in this role, you need: * Passion for mental health advocacy * Effective communication and relationship-building skills * Compassion and respect while working in someone's home * Patience and willingness to meet youth where they're at * Good writing skills and attention to detail * To be able to perform Therapeutic Crisis Intervention therapeutic restraint techniques, which require moderate exertion, being able to lift 40 pounds, and the mobility to lower self to a kneeling position on the floor. This training is provided and required by Thresholds. * Availability to work the following shift: Sunday through Wednesday - 2nd Shift There are multiple educational pathways to be eligible for this role: * High School diploma or GED certificate and at least 25 years of age. * Associates degree or higher and at least 21 years of age. What sets Thresholds apart: * Competitive pay - Base rate: $21.75 - 24.00 per hour / $45,240 - 49,920 annually * Subject to increase based on education and experience * Generous PTO (9 federal holidays, 8 days of sick leave, 15-22 days personal and vacation) * Dental insurance, vision insurance, choice of 4 medical insurance plans * 403(b) retirement plan with 3% employer match * Robust employee assistance program (EAP) * Public service loan forgiveness * Supervision for clinical licensure at no cost (LSW, LCSW, LPC, LCPC) Thresholds is a mission-driven agency with a deep commitment to fostering an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency's mission. Click here to learn more. One of the oldest and largest community mental health organizations in Illinois, we pride ourselves in being a Chicago Tribune Top Workplace and one of Chicago's 101 Best & Brightest Companies to Work For, several years in a row.
    $45.2k-49.9k yearly 4d ago

Learn more about support associate jobs

How much does a support associate earn in Waukegan, IL?

The average support associate in Waukegan, IL earns between $22,000 and $69,000 annually. This compares to the national average support associate range of $26,000 to $83,000.

Average support associate salary in Waukegan, IL

$39,000

What are the biggest employers of Support Associates in Waukegan, IL?

The biggest employers of Support Associates in Waukegan, IL are:
  1. Macy's
  2. Kinter
Job type you want
Full Time
Part Time
Internship
Temporary