Support associate jobs in Westwood, MA

About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 84,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree - a Larsen & Toubro Group company - combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit ******************** Job Title: AS400 Support Lead Location: Framingham, MA (Onsite) Job Summary Seeking an experienced professional with expertise in AS400 and RPGILE development to lead and enhance AS400RPG400ILE projects Job Description Design develop and maintain applications on the AS400 platform using RPGILE and AS400 RPG programming languages Collaborate with cross-functional teams to gather and analyze business requirements Optimize existing AS400 applications for performance and scalability Ensure adherence to coding standards and best practices within the AS400 RPG400ILE skill cluster Participate in code reviews and provide technical guidance to junior developers Stay updated with industry trends and emerging technologies relevant to AS400 and RPGILE development Support integration of AS400 systems with other enterprise applications and databases Roles and Responsibilities Lead technical design and architecture discussions for AS400 RPGILE projects Mentor and coach development teams to enhance skills and productivity Drive the implementation of complex functionalities and troubleshoot critical issues Manage project timelines deliverables and ensure quality standards are met Collaborate with stakeholders to align technical solutions with business objectives Conduct performance tuning and code optimization to improve system efficiency Facilitate knowledge sharing sessions and documentation for sustainable development practices Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”): Benefits and Perks: Comprehensive Medical Plan Covering Medical, Dental, Vision Short Term and Long-Term Disability Coverage 401(k) Plan with Company match Life Insurance Vacation Time, Sick Leave, Paid Holidays Paid Paternity and Maternity Leave The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation. Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. Safe return to office: In order to comply with LTIMindtree' s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree's COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree's applicable processes.

: Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership. Responsibilities Responsible for driving end-user adoption of Crown InfoLink products. Helps customer develop and implement best practices and standard operating procedures. Prepare internal and external customers for a successful implementation by planning, training and managing support service processes. Develop and support the retail network to provide web-user and operator trainer training. Deliver, develop, and support the retail network with conducting business reviews and consulting with end users on sustaining use and improvement processes. Analyze Crown InfoLink data and make recommendations on action steps. Participate in sales calls and demos to the extent that it relates to the after-sale support. Quote, sell, and provide Crown InfoLink support services. Minimum Qualifications 2-4 years related experience Associate degree (Business) Must have valid driving privileges Extensive travel & overnight stays (over 20%) Preferred Qualifications Lead and effectively garner customer support to achieve customer objectives. Good communication skills both verbal and written. Good computer, organizational, interpersonal, and motivational skills. Basic IT wireless knowledge. Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. EOE Veterans/Disabilities

Job Title: Sr. Technical Support Compensation: $45-65/hr is eligible for medical, dental, vision, and 401(k). Duration: 6 Month Contract with potential to extend/convert Job Description: Bay Area Headquartered Tech company is searching for a Sr. Technical Support Engineer to join their Boston office and provide day-to-day support of installation, configuration, and ongoing usability of laptop and desktop computers, and conference room equipment. This person will have a strong emphasis on Executive Support and handling A/V & Conference Room equipment. The client uses both MacOS and Windows 10, and candidates will need advanced experience supporting both. Candidates must have strong customer service skills. MUST HAVE Qualifications: · REALLY GOOD Executive Support experience · Advanced A/V engineer experience (Zoom and cisco conference room equipment specifically) · must be confident with both MacOS and Windows 10 · Office 365 · Active Directory · InTune / Azure AD and JAMF Nice to Have: · Networking REQUIRED Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Johnson Service Group, a nationally award-winning staffing firm, has an immediate opportunity for a Service Desk Technician for a global medical device client Auburn, MA Contract | Onsite | $34 - $41 per Hr. depending on qualifications We are seeking a Service Desk Technician to serve as the primary point of contact for internal employees needing technical support. This role focuses on providing deskside and phone support, resolving issues at first contact when possible, and escalating tickets to the appropriate support teams when needed. Key Responsibilities Serve as the first point of contact for IT incidents and service requests Respond to support requests via phone, remote tools, and deskside support Gather required information to diagnose and resolve technical issues Resolve issues at first contact when possible; escalate when necessary Troubleshoot hardware and software issues on desktops, laptops, printers, and peripherals Use remote support tools to assist users Manage user accounts, groups, and permissions in Active Directory Document issues, resolutions, and follow-up actions accurately Required Qualifications 1-3 years of experience in an IT support or Service Desk role in call center or with customer facing technical support Strong knowledge of Windows OS (Windows 10, Windows 11, Windows Services) Experience with remote desktop and remote support tools Ability to diagnose and resolve hardware and software issues Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN) Experience using Active Directory to manage users and permissions Preferred Qualifications Familiarity with mac OS and/or Linux A+ certification Experience supporting remote users Skills & Competencies Strong communication and customer service skills Excellent time management with the ability to prioritize multiple requests Problem-solving mindset with attention to detail Professional, positive, and adaptable in a fast-paced environment Ability to work well independently and within a team Comfortable presenting recommendations to management Able to navigate conflict resolution professionally Enthusiastic about technology and continuous learning Education High School Diploma or equivalent required #D800 JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a SIU Investigator (mid-level). This is a "Desk" position. Besides the normal SIU Investigator responsibilities, you will also perform triage duties to review claims identified by our predicative fraud tool to determine if an SIU investigation is warranted. Within defined guidelines and framework, protects USAA and our members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures. This role is remote eligible. You can live anywhere in the Continental US. There may be occasional business travel involved. What you'll do: Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third part claims. Participates in the development of fraud prevention strategies. Applies knowledge of P&C insurance industry products, services, and processes in investigating claims to include P&C insurance policy contracts, coverages and internal claims handling process and procedures. Applies knowledge of state laws and regulations pertaining to insurance fraud in investigating claims. Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools. Makes recommendations within defined authority guidelines. Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcome. Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention. May serve as a resource team member on specific matters through demonstrated skill or training. Assists with the delivery of fraud awareness training initiatives in a defined environment. Handles CAT duty responsibilities as business requires. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma (GED). 2+ years claims adjusting experience, or P&C SIU/Fraud Investigation experience OR 4+ years prior investigative law enforcement (to include military) or relevant fraud industry investigation experience. Proven investigatory skills. Experience obtaining statements from various parties to incidents, witnesses, and suspects. Ability to gather broad range of evidence and draw conclusions based on the objective details related to the applicability of fraud. Demonstrated ability to organize and prioritize workload, performing multiple tasks and devising solutions to problems. Familiarity with using computers and various software packages to enter and extract data for analysis from relevant data sources and systems. Knowledge of city, state and local regulations, legal concepts, understanding of contracts, case law, medical treatment, and medical terminology. What sets you apart: Strong underwriting skillset as part of working within underwriting, investigating post-bind or part of an underwriting investigative team. Strong understanding of auto and property policy language to proactively identify potential misrepresentations before a claim is filed. Strong report writing and presentation skillset. SIU experience conducting low to complex P&C fraud investigations OR a combination of Claims and Law Enforcement Investigations OR Military Investigative experience. Designations such as CFE, CIFI, SCLA, ACLS, FCLS, LPCS, AIC, CPCU, CCLS, or other. US military experience through military service or a military spouse/domestic partner Compensation range: This is an hourly position. However, the annualized salary range for this position is: $77,120 - $147,390 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, F-1, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This is a FULL-TIME direct hire role. No C2C or 3rd party candidates The role would be ON-SITE 2 days a week, and work from home 3 days a week Must have experience working with Aladdin and similar investment management platforms and systems Client can NOT sponsor or transfer work visas (this also will exclude candidates on a student visa that would need sponsorship in the future) _________________________________________________________________________________________________________ Business Systems Analyst - Investment Data Overview We are seeking a mid-level Business Systems Analyst with a strong focus on investment and reference data. This role serves as a key liaison between business stakeholders and technology teams, supporting data quality, system workflows, and production processes across investment platforms. The ideal candidate understands investment instruments, data lifecycles, and how data moves across front-, middle-, and back-office systems. Key Responsibilities Act as a business systems analyst supporting investment and reference data platforms, serving as a primary point of contact between business users and technology teams. Analyze end-to-end data flows, understanding how investment data is sourced, transformed, and consumed across multiple systems. Support and maintain reference data for multiple asset classes, including equities, fixed income, derivatives, futures, and options. Respond to daily requests from trading, compliance, operations, and reporting teams, including time-sensitive production issues. Write and execute SQL queries to analyze data issues, validate workflows, and support root-cause analysis. Monitor, enhance, and define data quality controls and exception reporting. Gather and document business requirements for new data fields, datasets, and workflow changes; partner with developers to design, test, and implement solutions. Perform production support and troubleshooting, ensuring data accuracy and system stability. Participate in Agile development activities, including backlog refinement, sprint planning, and representing business priorities. Identify and recommend process improvements to enhance data quality, controls, and operational efficiency. Required Qualifications 3 years experience working with investment platforms ideally Aladdin OR comparable systems (Bloomberg, PACE, Charles River, Calypso). 3-8 years of experience as a Business Systems Analyst, Data Analyst, or similar role within investment management or financial services. Strong understanding of investment instruments, particularly fixed income and derivatives. Hands-on experience writing SQL queries and analyzing relational data. Experience working with investment platforms such as Aladdin or comparable systems (Bloomberg, PACE, Charles River, Calypso). Proven experience supporting front- and back-office stakeholders in a production environment. Strong analytical, documentation, and communication skills. Ability to manage multiple priorities and operate effectively under tight deadlines. Willingness to participate in an on-call rotation as needed. Preferred Qualifications Experience using Python for data analysis, automation, or workflow support. Familiarity with data engineering concepts, data modeling, and data governance. Experience with Eagle PACE or similar accounting/reference data platforms. Prior experience working in Agile or Scrum-based development environments.

🚨 Urgent Requirement - Service Desk Engineer | Onsite | Plymouth, MA 🚨 I'm hiring a Service Desk Engineer for a Contract-to-Hire opportunity with one of our clients in Plymouth, MA (100% Onsite). 🗓 Interview Window: Tomorrow between 2:00 PM - 4:30 PM EST 🚀 Start Date: 5th January This is a great opportunity for someone early in their IT career looking to build strong hands-on experience in a professional support environment. 📩 Interested? Apply now or share your resume at: ***************************** 🔹 Role: Service Desk Engineer 📍 Location: Plymouth, MA (Onsite) 💼 Type: Contract to Hire 🎓 Education ✔ bachelor's degree in computer science (or related field) 🛠 Required Skills ✔ 0-2+ years of phone support / call-center IT support experience (Mandatory) ✔ 0-2+ years of Windows Technical Service Desk / IT Helpdesk experience ✔ Hands-on knowledge of Windows 10 & Windows 11 ✔ Experience or understanding of Windows build-out / deployments ⭐ Who Will Succeed in This Role? Someone who is: 🔹 Customer-focused 🔹 Eager to learn & grow in IT support 🔹 Comfortable handling technical phone support 🔹 Ready to work onsite full-time 📩 Interested? Apply now or share your resume at: *****************************

Seeking a Desktop Technician with Laboratory support experience for a long-term consulting position in Cambridge, MA 02142. Desktop Technician (Contractor) Initial contract duration is 12 months, with possible extension Mon-Fri, 40 hours/week, standard business hours This role is on-site Job Summary: - Provide comprehensive IT support to research and development site - Troubleshoot computer issues for scientists, both on-site and remotely, managing IT requests through the company ticketing system - Set up lab computers and network connections - Work with vendors, perform computer hardware upgrades, and ensure seamless IT operations within the lab environment - Perform various computer, equipment, and software support tasks - Computer moves, adds and changes Qualifications: - Well rounded desktop support background - Experience working in a laboratory environment - Detail oriented - Pharmaceutical (or other regulated) industry experience is a plus

Desktop Support Specialist Onsite role Are you ready to grow your IT career? We're looking for motivated people to join our team and provide desktop support for one of our clients in Andover, MA. What You Will Do As a Desktop Support Technician, you will help keep employee computers and equipment working properly. Your tasks may include: Fixing software issues on workstations Setting up, moving, and changing PCs (IMAC work) Installing computer images Recovering and tagging IT equipment Supporting printers Helping users at a tech support desk (Tech Bar) Updating tickets and requests in the IT system Helping with other IT support tasks as needed What We're Looking For Some experience in desktop support is helpful, but not required Training is provided for entry-level candidates Basic knowledge of PC imaging Experience with incident and change management is a plus Familiarity with tools like ServiceNow, Bomgar, LapLink, or Secure Disk Wipe is helpful Preferred (Nice to Have) Dell Technician certification Experience managing IT inventory Job Requirements Must live close enough to commute to Andover, MA Must be a U.S. citizen (required for this role) Must be able to work onsite Able to lift up to 40 pounds Able to stand, walk, climb stairs, kneel, and work under desks Must pass required drug testing (paid for by the company) What's Important to Us You communicate clearly and professionally You can work on your own and as part of a team You enjoy solving problems You want regular feedback and opportunities to grow your career You value working with respectful, ethical teammates and clients

We are seeking a dedicated and skilled Field Service Technician to join our team. In this role, you will be responsible for installing, maintaining, and repairing various and computer systems in the field. The ideal candidate will possess a strong technical background and the ability to troubleshoot complex issues effectively. You will work closely with clients to ensure their systems operate efficiently and meet their needs. This includes Client/Server networking expertise. Windows 11 experience. Application and systems' migration. Responsibilities Knowledge of desktop Windows 11, server, server upgrades and migrations a must. Knowledge of Active Directory and user security a must. Conduct regular inspections of equipment to identify potential problems before they escalate. Provide technical sales support by advising clients on product upgrades and enhancements. Qualifications Proven experience in PC/Server maintenance required. Experience using precision measuring instruments for diagnostics is a plus. Technical sales experience is beneficial but not required. Strong communication skills in English are necessary for effective client interaction.

A dynamic organization is looking for an experienced IT Support Engineer to take ownership of local support operations while partnering with global teams. This role is perfect for someone who thrives in a fast-paced environment, enjoys solving complex technical challenges, and is passionate about improving systems through automation. What You'll Do: • Provide onsite and remote support for hardware, software, and collaboration tools • Troubleshoot advanced issues across Windows, Microsoft 365, and networking • Manage onboarding/offboarding, provisioning, and access control • Maintain Windows 11, M365 apps, and endpoint devices • Support conference room AV systems • Build automation scripts (PowerShell, Python, Bash) • Serve as an escalation point and mentor junior staff • Maintain documentation and knowledge articles • Handle service requests in line with SLAs • Coordinate with vendors and collaborate with regional/global IT teams • Support security, patching, and compliance efforts • Contribute to ongoing automation and process-improvement projects What We're Looking For: 4-7 years of corporate IT support experience Strong proficiency with Microsoft 365, Azure AD, Intune, and Windows 11 Solid scripting/automation skills (PowerShell, Bash, Python) Strong troubleshooting, communication, and mentoring skills Knowledge of networking fundamentals and endpoint security tools Relevant certifications (Microsoft, Azure, ITIL, Network+/Security+) are a plus

Hi We are looking for an IT Support Engineer with 1-4 years of experience to provide technical support for end users, systems, and network components. The role involves troubleshooting hardware/software issues, managing OS installations, and supporting enterprise tools. Job Title: Desktop IT Support Engineer (5) Openings Location: MA / Mansfield Onsite Work Full Time Start date: 18th December 2025 Job Responsibilities: IT Support Engineer - (1-4 Yrs) Provide L1/L2 IT support for end users, including Windows troubleshooting, hardware/software issues, OS imaging, and device setup. Handle SCCM/Intune deployments, AD user management, and basic network support (LAN/Wi-Fi/VPN). Manage tickets via ServiceNow and ensure compliance with the Project. Technical Skills: M365 Azure AD ServiceNow Basic networking skills Complex system Troubleshooting skills Printer management AV solution support VIP support Printer and industrial scanner support

Onsite - Boston, MA 6-Month Contract (+ Extensions) Join a global company where technology powers every part of the business. This hands-on role blends IT support, infrastructure management, and technology projects, supporting both onsite and remote users across multiple regions. What you'll do: Deliver 1st and 2nd line support for desktops, laptops, printers, mobile devices, and software applications Troubleshoot hardware, software, network, and connectivity issues in a hybrid environment Configure and maintain endpoints using modern management tools like Intune or similar Support LAN/WAN, Wi-Fi, and cloud-connected devices Assist with rollouts, upgrades, and implementation of new IT systems Provide training and guidance to users on IT tools and best practices Identify opportunities to streamline processes and take ownership of small projects What we're looking for: Experience in 1st/2nd line IT support in a corporate or global environment Comfortable supporting Windows, mac OS, and mobile platforms Familiarity with modern endpoint management, cloud apps, and hybrid systems Strong troubleshooting skills across hardware, software, and networking Self-motivated, proactive, and able to work independently while collaborating with a team If you're an adaptable IT professional who thrives in a varied, fast-paced environment and wants exposure to modern systems on a global scale, this is the role for you.

As part of the IT Service Delivery team, the Service Desk L2 Support Specialist will work closely with IT management and Network Engineering to help resolve issues and problems reported by Global's end user community. You will be responsible for the timely resolution of end user issues, the escalation of issues within the Service Desk team, as well as escalation to other groups outside of the Service Desk. In this role you will act as the second level of escalation on our team. Allowing us to improve our First Contact Resolution percentages. You will be updating or creating knowledge base content as you resolve problems and issues. This role requires regular interaction with IT Solutions Architects and management to resolve technology issues and/or improve IT services. This position is based out of Waltham, MA with occasional travel to our office in Branford CT. We offer a flexible work environment. This means working up to 2 days a week remotely and the rest of the time in the office. At Global Partners, business starts with people. Since 1933, we've believed in taking care of our customers, our guests, our communities, and each other-and that belief continues to guide us. The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we're proud to fuel communities-responsibly and sustainably. We show up every day with grit, passion, and purpose-anticipating needs, building lasting relationships, and creating shared value. : * Setup and maintenance of desktop and laptop computers, printers, mobile devices, and other equipment. * Assisting in the onboarding and offboarding process of employees * Providing proactive support and training to the user community. * Proactively identify and recommend enhancements to the overall IT infrastructure. * Monitoring of the technical infrastructure using Global's Network Monitoring Platform. * Assisting end users with installation, configuration and troubleshooting of hardware and software to ensure continued usability of equipment and software. * Providing desk side or remote assistance to end users in the use of existing and new technologies, hardware, and software. * Contributing knowledge and updated information into Global's IT Knowledge Base. * Additional hours may be required for problem management and special projects. * Participation in Global's "off-hours" coverage rotation * Tracking open issues using Global's ticketing system. * Occasional travel to remote sites Additional Job Description: * Strong working knowledge of Windows 10, Windows Server 2012, 2016, 2019 and MS Office. * A basic understanding of Microsoft Active Directory, DNS, DHCP and IP Networking. * Capable of building user workstations and/or laptops. * Strong working knowledge of Laptops, Desktops and Printers support * Ability to effectively support remote users via phone, email, and desktop remote control software. * Have a strong working knowledge of the Apple ecosystem and able to troubleshoot Mobile Device Issues (iPhones, iPads) * Basic phone PBX skills. * Microsoft Networking: Printer management, File Share management, Active Directory, Microsoft IIS, Internet Explorer, DHCP and DNS. * Basic IP networking skills. * Basic WLAN Wireless. * LAN printer setup, configuration, and troubleshooting. * Voice and electronic faxing. * The ability to work independently or in a group setting. * Ability to find technology workarounds to issues that cannot be resolved in a timely fashion. * A strong customer service focus and attitude. * Good organizational skills. * Good verbal and written communications skills. * Proficient documentation skills in MS Visio, MS Word, and MS Excel. * Desire to be challenged. * None Bachelor's Degree High school or GED In Information Technology or Computer Science Pay Range: $30.43 - $42.60 The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors. Our Commitments to You * Coins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development. * Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support. * The Road Ahead - We offer 401k and a match component! * Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service. What to Expect From the Hiring Process We value passion and potential. Please apply if you're qualified and interested-we'd love to hear from you. A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match. Interviews are conducted virtually and in person, depending on the role. We'll provide more details about next steps if selected to move forward. Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at ************ or 781-7GP-WORK. * Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Creatio is a global vendor of an AI-native platform to automate workflows and CRM with no-code and a maximum degree of freedom. Our platform combines an AI-first architecture, composable no-code tools, and enterprise-grade governance to help organizations build and scale faster. We're proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.'s Best Workplaces list, highlighting our commitment to employee wellbeing and a strong workplace culture. Creatio is looking for a Support Operator to join our Global Customer Support Division. This role focuses on high-quality case handling, user consultations, and continuous improvement of support processes and knowledge base content. Key Responsibilities Support Operations & Case Handling * Handle and distribute incoming support cases with proper prioritization and ownership * Monitor the support queue and proactively take cases into work * Provide expert guidance on Creatio products and related services * Process service requests including cloud-related actions, licensing, and SLA activation * Keep customers informed about case progress and resolution timelines * Manage escalations and support critical customer situations * Collect and analyze customer feedback to improve support quality Customer Communication * Communicate with customers via phone, chat, and email in a clear and professional manner * Provide consultations and explanations tailored to customer needs * Perform remote sessions to assist with issue resolution when required Knowledge Sharing & Continuous Improvement * Create, update, and maintain knowledge base articles and internal documentation * Collaborate with the Academy team by providing feedback and content improvement suggestions * Identify recurring issues and contribute to optimization of support processes and service quality Candidate Expectations * Experience in customer or technical support roles * Strong understanding of HelpDesk / ServiceDesk operations * Excellent verbal and written communication skills * Strong capability to explain technical concepts clearly to users * Ability to manage escalations and critical cases with a solution-oriented approach * Confident use of office software, email clients, and web browsers * Basic understanding of PC architecture and networks * Foundational knowledge of databases (DBMS) is a plus * Strong teamwork skills and the ability to manage multiple tasks simultaneously * English proficiency at B2 level or higher What You Should Expect From Us * The award-winning product (a Leader in Gartner Quadrants) to be proud of * A remote-first hybrid model: while giving plenty of space for personal focus, we encourage regular meetings in one of our five hubs worldwide * Culture of genuine care, ownership, dedication, and high standards * A vibrant corporate life: explore your teammates' cultures in online and offline events, take part in sports competitions, art masterclasses, and unforgettable parties * Health support: multiple medical insurance options provided with our trusted partner * Competitive pay for all team members * Paid leave options for life events, sickness, and more * A modern and welcoming hub in the Kyiv city center for collaboration or focused work

Full-time Description New England's top car wash is looking for a Customer Service Support rep to join our Natick team! You will be the face of ScrubaDub for our customers, fielding in person questions and manning our customer service line. You'll have the opportunity to put smiles on the faces of your customers. This is a permanent, full time position in our Natick Carwash and is an administrative and support role for the carwash managers. Monday through Friday, 8 am to 5 pm with a 1 hour lunch break. Our Core Values Care Like Family - go above and beyond for your team Show Pride - quality service with a smile Accountability - own your performance Drive Change - commitment to constant improvement Safety Always Dazzle - provide superior customer experiences Your Responsibilities and Duties · Field in person and phone inquiries by customers at the Natick carwash. · Provide information about our products and services to customers · Troubleshoot and resolve product issues and concerns · Document and update customer records based on interactions in our database · Develop and maintain a knowledge base of the evolving products and services · Site upkeep - maintain clean customer lounge and satisfaction cart · Other administrative and support duties to support the site as required Requirements Your Qualifications and Skills · Ability to build rapport with clients · Ability to prioritize and multitask · Positive and professional demeanor · Excellent written and verbal communication skills Benefits · Competitive Hourly Rate: $20 an hour starting · Medical: we cover 50% of medical and dental insurance premiums · Vacation: You will receive paid vacation, sick, and holiday pay · Personal Car Care: You will receive free car washes and employee discounts on car detailing services for your personal vehicles · Retirement: 401K plan with a 3% employer match · Scholarships - Tuition reimbursement and educational scholarships available Salary Description $20+ per hour

Title: Direct Support Professional, MTP/TREE Department: Day Services Program Direct Supervisor: Program manager, Day Services Status: Hourly, Non-Exempt Inclusive. Innovative. Open-Hearted. We are Care Champions. A team of adaptable, collaborative, diverse, mission-driven individuals with a passion for purposeful innovation and service excellence. Our community commits itself to being inclusive and welcoming as we put the whole person at the center of everything we do. This is a bargaining unit position. Schedule/Hours: Monday - Friday; 8:00 am - 4:00 pm Summary Direct Support Professional MTP/TREE staff are members of a team responsible for providing high quality direct care services to adults with developmental and intellectual disabilities in the MTP or TREE program who attend Incompass Day Services Programs. Staff are responsible for assisting individuals participating in groups and activities prescribed in the participants day habilitation support plan (DHSP) or Community Based Day Supports Individual Supports Plan (ISP). Day Services Direct Support Professional MTP/TREE staff are responsible for regularly interacting with and engaging program participants to ensure they are supported in the completion of their daily routine in the day services program. Staff will receive and must pass specialized training in order to provide enhanced supervision or interventions designed to address intensive behavioral support. Staff are responsible for treating all participants with dignity and respect and for ensuring the human rights of all participants served are met. Essential Job Functions Responsible for the health, safety and wellbeing of Participants served, seeking assistance and medical interventions as appropriate. Serves as a Mandated Reporter and is required to advise direct supervisor, DDS and DPPC immediately if abuse and/or neglect of a Participant is suspected. Handle crisis situations according to agency policies and procedures, seeking resources when necessary. Monitor job site for safety, cleanliness and upkeep and take necessary action to ensure the same. Report safety concerns per established protocols. Establish rapport with Participants participating in the Day Service program. Support the learning of Participants by use of motivational techniques, effective interventions and various communication approaches including verbal, gesture, and written communication. Assists in the implementation of each participant's DHSP or ISP, ensuring that they are engaged in activities that will assist them to reach their goals and objectives. Follows all implementation strategies a written and directed. Assist Participants with any activities of daily living (ADLs) as applicable to each Participant's abilities. Support each Participant's existing relationships and assist in increasing their network of friends and acquaintances. Responsible for producing accurate, legible, and complete documentation for Participants served, including but not limited to treatment charts and data sheets. Carry out all interventions in a Participant's DHSP, ISP, or support plans as written and trained. Redirect and/or physically support Participants who may be aggressive using proactive techniques while maintaining self-control. Accompany Participants on community trips using agency vehicles. Communicate effectively, professionally, and respectfully with Individuals, co-workers, management, guardians, and others while on company time. Responsible for being familiar with and abiding by Agency, Department, and Program policies and procedures and for acting in a manner consistent with organizational values, mission, and goals. Serve as an active, contributing, and problem-solving member of the team. Provide support to co-workers including relief staff by sharing knowledge about Participants as appropriate for the role of support staff. Attend and actively participate in mandatory staff meetings and training as well as supervision meeting Qualifications To perform this job successfully, individuals must be able to perform each essential job function satisfactorily. The requirements below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. Experience/Education High School diploma or GED Previous related experience providing childcare/elder care/direct support to developmentally disabled persons or previous experience supporting individuals in a mental health/special education or other human services setting is required. Intensive behavioral support experience required. An equivalent combination of education and related work experience may be considered. Veterans, Security, Criminal Justice backgrounds are highly encouraged to apply Certificates, Licenses, Registrations Must successfully complete all mandatory training as required by the Agency within the required timeframe. Current First Aid certification Current CPR certification PABC restraint training required. MAP training required for TREE positions. Language Skills Ability to effectively, professionally, and respectfully communicate with co-workers, management, Participants, guardians and stakeholders. Must be able to read and write instructions; compose progress notes; read and interpret policy and procedure manuals; understand and follow written and/or verbal instructions; complete data sheets and other documents as needed in a complete and legible fashion. Ability to speak effectively, professionally, and respectfully before groups. Mathematical Skills Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals. Reasoning Ability Ability to understand and apply common sense to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems, maintain composure and professionalism. Physical Demands While performing the duties of this job the employee is regularly required to stand, walk, sit, reach with hands and arms, stoop, kneel, crouch or crawl, use hands/fingers, talk and hear. The employee must frequently lift and/or move up to 50 pounds. Employees working with individuals who require physical interventions for behavior control need to demonstrate competency in physical restraint techniques (PAC restraint certification required). Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is moderate to loud. This job description is not all inclusive and does not state or imply that these are the only duties to be performed by direct support staff. Employees are required to follow/perform any job-related instruction or job-related duty as directed by their immediate supervisor or another member of management in the Residential function. Employee Benefits Medical & Dental Plans Vision Life & Disability Insurance 403B Retirement Plan Flexible Spending & Dependent Care Accounts Tuition Reimbursement Program Employee Referral Program Generous Paid Time Off and Vacation Time

Job Description Customer Service and Support Specialist

Title: Direct Support Professional, MTP/TREE Department: Day Services Program Direct Supervisor: Program manager, Day Services Status: Hourly, Non-Exempt Inclusive. Innovative. Open-Hearted. We are Care Champions. A team of adaptable, collaborative, diverse, mission-driven individuals with a passion for purposeful innovation and service excellence. Our community commits itself to being inclusive and welcoming as we put the whole person at the center of everything we do. This is a bargaining unit position. Schedule/Hours: Monday - Friday; 8:00 am - 4:00 pm Summary Direct Support Professional MTP/TREE staff are members of a team responsible for providing high quality direct care services to adults with developmental and intellectual disabilities in the MTP or TREE program who attend Incompass Day Services Programs. Staff are responsible for assisting individuals participating in groups and activities prescribed in the participants day habilitation support plan (DHSP) or Community Based Day Supports Individual Supports Plan (ISP). Day Services Direct Support Professional MTP/TREE staff are responsible for regularly interacting with and engaging program participants to ensure they are supported in the completion of their daily routine in the day services program. Staff will receive and must pass specialized training in order to provide enhanced supervision or interventions designed to address intensive behavioral support. Staff are responsible for treating all participants with dignity and respect and for ensuring the human rights of all participants served are met. Essential Job Functions * Responsible for the health, safety and wellbeing of Participants served, seeking assistance and medical interventions as appropriate. * Serves as a Mandated Reporter and is required to advise direct supervisor, DDS and DPPC immediately if abuse and/or neglect of a Participant is suspected. * Handle crisis situations according to agency policies and procedures, seeking resources when necessary. * Monitor job site for safety, cleanliness and upkeep and take necessary action to ensure the same. Report safety concerns per established protocols. * Establish rapport with Participants participating in the Day Service program. * Support the learning of Participants by use of motivational techniques, effective interventions and various communication approaches including verbal, gesture, and written communication. * Assists in the implementation of each participant's DHSP or ISP, ensuring that they are engaged in activities that will assist them to reach their goals and objectives. Follows all implementation strategies a written and directed. * Assist Participants with any activities of daily living (ADLs) as applicable to each Participant's abilities. * Support each Participant's existing relationships and assist in increasing their network of friends and acquaintances. * Responsible for producing accurate, legible, and complete documentation for Participants served, including but not limited to treatment charts and data sheets. * Carry out all interventions in a Participant's DHSP, ISP, or support plans as written and trained. * Redirect and/or physically support Participants who may be aggressive using proactive techniques while maintaining self-control. * Accompany Participants on community trips using agency vehicles. * Communicate effectively, professionally, and respectfully with Individuals, co-workers, management, guardians, and others while on company time. * Responsible for being familiar with and abiding by Agency, Department, and Program policies and procedures and for acting in a manner consistent with organizational values, mission, and goals. * Serve as an active, contributing, and problem-solving member of the team. Provide support to co-workers including relief staff by sharing knowledge about Participants as appropriate for the role of support staff. * Attend and actively participate in mandatory staff meetings and training as well as supervision meeting Qualifications To perform this job successfully, individuals must be able to perform each essential job function satisfactorily. The requirements below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. Experience/Education * High School diploma or GED * Previous related experience providing childcare/elder care/direct support to developmentally disabled persons or previous experience supporting individuals in a mental health/special education or other human services setting is required. * Intensive behavioral support experience required. * An equivalent combination of education and related work experience may be considered. * Veterans, Security, Criminal Justice backgrounds are highly encouraged to apply Certificates, Licenses, Registrations Must successfully complete all mandatory training as required by the Agency within the required timeframe. * Current First Aid certification * Current CPR certification * PABC restraint training required. * MAP training required for TREE positions. Language Skills Ability to effectively, professionally, and respectfully communicate with co-workers, management, Participants, guardians and stakeholders. Must be able to read and write instructions; compose progress notes; read and interpret policy and procedure manuals; understand and follow written and/or verbal instructions; complete data sheets and other documents as needed in a complete and legible fashion. Ability to speak effectively, professionally, and respectfully before groups. Mathematical Skills Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals. Reasoning Ability Ability to understand and apply common sense to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems, maintain composure and professionalism. Physical Demands While performing the duties of this job the employee is regularly required to stand, walk, sit, reach with hands and arms, stoop, kneel, crouch or crawl, use hands/fingers, talk and hear. The employee must frequently lift and/or move up to 50 pounds. Employees working with individuals who require physical interventions for behavior control need to demonstrate competency in physical restraint techniques (PAC restraint certification required). Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is moderate to loud. This job description is not all inclusive and does not state or imply that these are the only duties to be performed by direct support staff. Employees are required to follow/perform any job-related instruction or job-related duty as directed by their immediate supervisor or another member of management in the Residential function. Employee Benefits * Medical & Dental Plans * Vision * Life & Disability Insurance * 403B Retirement Plan * Flexible Spending & Dependent Care Accounts * Tuition Reimbursement Program * Employee Referral Program * Generous Paid Time Off and Vacation Time