Support associate jobs in Wilmington, DE

Job Title: Onsite Support Technician Must Have Technical/Functional Skills 1. Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently. 2. Communication: Excellent verbal and written communication skills to interact effectively with users and team members. 3. Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous. 4. AV Equipment Knowledge: Familiarity with setting up and troubleshooting AV equipment and video conferencing tools like Microsoft Teams. 5. Technical Certifications: Additional certifications such as ITIL, CompTIA Network+, can be beneficial. 6. Customer Service Skills: Strong customer service orientation to provide a positive user experience. 7. Physical Requirements: Ability to lift and move computer equipment and perform tasks that may require physical effort. Roles & Responsibilities 1. Technical Support: Provide technical assistance to users experiencing hardware and software issues. 2. Installation and Configuration: Install, configure, and maintain desktop hardware, software, and peripheral devices. 3. Troubleshooting: Diagnose and resolve technical problems related to desktop systems, applications, and network connectivity. 4. User Training: Train users on new technologies and provide guidance on best practices. 5. Documentation: Maintain detailed records of technical issues and solutions, and update documentation as needed. 6. Collaboration: Work closely with other IT teams to resolve complex issues. 7. Conference Room Support: Set up and maintain audiovisual (AV) equipment in conference rooms. Ensure all equipment is functioning properly before meetings and provide on-the-spot technical support during meetings. 8. iOS Device Support: Managing iOS devices, including familiarity with Mobile Device Management (MDM) solutions.

Stratix Systems is an innovative and growing company providing a full range of IT consulting services to small and medium-sized businesses. Stratix Systems has been in business for over 40 years and is headquartered in Wyomissing, PA with satellite offices located in Pennsylvania, Delaware and New Jersey. Stratix Systems is looking for motivated individuals with a “service first” mindset to deliver an exceptional experience for our clients. The IT Service Desk Engineer Level II must have managed service provider experience or larger vertical IT support experience dealing with at least 50 to 100 clients. Deliver an excellent customer experience by providing technical support, training, and documentation for a variety of projects, service work, onboarding, and IT Road mapping for Stratix IT clients. The role will report full-time to Stratix's Newark DE office and supporting the surrounding Delaware market. An IT Service Desk Engineer Level II should be willing and able to help develop internal engineers and technicians, adapt to the client's needs professionally, be self-driven, help the company improve and grow. Work Schedule - Newark Office Normal start time is 8:00am to 5:00pm, and 40 hours per week, generally 5 workdays - Monday through Friday. However, because this role is client focused hours will vary based on the client need to include evenings or weekends. Clients may require an individual Network Administrator to be on call 24/7 in case of network failures or emergencies. As a non-exempt employee, overtime is paid at one and one-half times rate for hours worked more than 40 per week. ESSENTIAL DUTIES AND RESPONSIBILILTIES: Provide remote and on-site client support to complete assigned tickets thoroughly and efficiently, resolving client's issues in a professional and timely manner. Resolve end-user and end-customer escalation tickets to client satisfaction, within SLA resolution time frames and following best practices. Work with sales team on recommendations for existing and new client environments. Assess client environments including but not limited to networks, servers, onboarding, new clients, etc. Handle escalated tickets from Level I service technicians and take on Level 3 escalation tickets to continue to learn and grow. Support Microsoft Office products, Microsoft Windows Server, Microsoft Exchange Server (on-prem and in the cloud), Microsoft Active Directory, Office 365, and Azure. O365 migrations from start to finish, documenting, teaching, training, and developing of IT team for more efficient and effective deployment and service delivery results. Deploy Desktop and Laptop systems in a variety of client environments. Support and troubleshoot basic to complex issues such as but not limited to: Server, networks, software, hardware, network issues, Windows, Mac desktop operating systems and Windows Server operating systems. LAN\WAN routing >>>>>Firewall administration including VPN administration. >>>>>Mail migrations and setup >>>>>VMWare and Hyper-V hypervisors. >>>>>Networking and firewall issues, including SonicWALL, HPE/Aruba, ADTRAN, Meraki, and Cisco. >>>>>>Familiar with managing various SaaS services, including Microsoft 365, spam filtering, managed AV, etc. >>>>>>Installing, configuring, and supporting Windows Desktops, QuickBooks, LabTech, ConnectWise, Smart phones. Perform technical assessments and provide sales-ready product and service recommendations, labor estimates, and statements of work. Follow the IT Best practice policies and procedures for effective and efficient execution. Complete additional duties as directed and assigned by management. Requirements to Perform Role: Ability to understand technical details in an incident or request to appropriately route the ticket to the correct support level and set priority. Prior customer service experience, including, but not limited to, speaking with clients in a professional manner daily. Exceptional written and verbal communication skills to interact with clients and internal team members regarding incidents, requests, based on ticket escalations. Collaborating with management to teach, train, develop, and mentor team. Capable of recording detailed information quickly and managing multiple calls, issues, and conversations throughout the day. Strong multitasking skillset to quickly resolve client IT emergency needs. Capable of identifying gaps in service delivery Capable of working and engaging in a collaborative team environment Additional Experience Helpful but Not Required: Three years MSP generalist versus industry specific IT Engineer. College or Trade School Degree specific to IT hardware. Experience using ConnectWise Manage or other ticketing software Experience using cloud PBX and software-based phone systems IT MSP Team Lead Project Management training Certifications: A+, N+, Security +, Lab Tech, SonicWALL, MCSA Stratix is an equal-opportunity employer. For more information, please visit our website at **********************

Responsibilities • Provides on-site client facing support; including installation, servicing, and repairing systems. • Quality checks operational status of system equipment before deployment. • Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance. • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting. Basic Qualifications • 1+ years of field support experience • Hardware/software installation, support and troubleshooting • Experience with Windows 10 • Experience with MS Office and OS365 • Configuring new PC's/notebooks via SCCM imaging • Ticket management experience • iOS device familiarity • Lift and carry up to 40lbs Work Environment • Office environment

Title: IT Support Specialist Duration: 6 month contract + potential extensions Desired Skills & Experience Experience in L1/L2 IT support, including hardware/software troubleshooting, imaging and deployment of devices, strong understanding of network infrastructure, user onboarding/offboarding, asset management, etc. Proven ability to support onsite infrastructure including device network connections, badge access, camera surveillance systems, time & attendance systems, complex meeting room set ups, etc. Strong ability to communicate and collaborate with end users, regional and global IT teams, manage vendor relations, and document support activities effectively Job Description: One of Insight Global's chemical manufacturing clients is looking for a IT Support Specialist to join their team in Newark, DE! This role encompasses tasks such as installing hardware and software, onboarding and offboarding users, ensuring security compliance, integrating and upgrading systems, troubleshooting issues, and providing general IT support for the mutli office campus. Additionally, it involves collaborating with Regional and Global IT teams to guarantee efficient IT service delivery. Compensation: $20-24/hour Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

About Us: Datavault AI is revolutionizing the way organizations manage, value, and monetize their data. We empower businesses to unlock the full potential of their data through advanced financial modeling, risk assessment, and governance tools, all while maintaining privacy and regulatory integrity. Job Description: We are seeking a detail-oriented and proactive Computer Technician to join our IT team. This position is responsible for maintaining workstation and server security, supporting end-users, managing hardware/software deployment, and ensuring compliance with IT policies. The ideal candidate will have strong technical troubleshooting skills, experience with endpoint security, and the ability to communicate effectively with non-technical users. Key Responsibilities: Backup and securely wipe old hard drives quarterly. Ensure workstation and server anti-virus software is kept up to date. Ensure password policy and security policies are being adhered to. Decommission old equipment as needed, according to IT policies. Prepare and redeploy used equipment into production use as needed based on IT policies. Prepare and deploy new equipment and software as directed. Monitor, investigate, and remediate anti-virus and cybersecurity events. Update workstation Operating Systems and software as directed by IT Manager. Perform an extensive audit of all workstations on an annual basis, noting their general details, OS, software, and checking for policy compliance. Remediate any issues found. Perform end user IT support. Assisting IT Manager with IT projects. Complete other IT projects and IT duties as assigned. Qualifications: Associate's degree, bachelor's degree, or equivalent combination of education and CompTIA A+ certifications. 3-5 years of experience as a computer technician, IT support, or related role. Familiarity with Windows, Linux and Mac environments. Strong analytical, diagnostic, and problem-solving skills. Excellent interpersonal and communication abilities. Ability to work independently and manage multiple priorities effectively. Experience working in environments with strong IT compliance or security protocols. Scripting and group policy or Intune experience is preferred. Must be able to quickly relay technical information to non-technical staff and build up rapport with users. What We Offer: Competitive salary and benefits package. A fast-paced, high-impact work environment. Opportunity to work closely with executive leadership. The chance to work with cutting-edge technologies and make a significant impact. A culture of innovation, ownership, and growth.

Dishwasher Company: Ideal Talent Marketplace Ideal Talent Marketplace is looking for organized and self-motivated team members who are comfortable working in fast-paced environments. Dishwashers are the backbone of the kitchen operation and help maintain a clean and efficient back-of-house. Successful Talent are team players and work hard with limited supervision. Cleaning and sanitizing dishes, utensils, and kitchen equipment in a fast-paced environment. This position is ideal for clients needing dedicated support with dishwashing operations in kitchens, cafeterias, or dining spaces. The role focuses on maintaining the cleanliness of dishware, contributing to efficient kitchen operations, and ensuring proper sanitation standards. Responsibilities Dishwashing & Cleaning: Wash and sanitize dishes, glasses, utensils, pots, pans, and other kitchen equipment using commercial dishwashing machines or by hand. Equipment Care: Ensure dishwashing equipment (e.g., dishwashers, sinks, and dryers) is functioning properly and alert management to any malfunctions. Storage & Organization: Organize cleaned dishes and utensils in designated areas, ensuring they are ready for use and easily accessible to kitchen staff. Cleanliness of Dishwashing Area: Maintain the cleanliness of the dishwashing station, including washing floors, wiping down surfaces, and removing any food debris or stains. Inventory & Restocking: Assist in organizing and replenishing cleaning supplies, detergents, and other necessary items for the dishwashing area. Waste Disposal: Dispose of food scraps, trash, and recycling from dishwashing areas in accordance with health and safety standards. Health & Safety Compliance: Follow all health and safety regulations, including the proper use of sanitizing agents and safe handling of dishwashing equipment. Support to Kitchen Staff: Assist kitchen staff with any additional tasks related to cleaning or organizing, such as prepping containers or assisting with non-dishwashing duties when needed. Emergency Spill Response: Quickly address any spills, breakages, or other incidents in the dishwashing area to maintain a safe working environment. Requirements Previous work experience as a dishwasher, porter, or busser Hands-on experience with commercial dish washing machines and 3 tub systems Ability to follow instructions and help with various tasks Strong attention to detail and time management skills Must understand and execute safety and sanitation protocols Physical ability to regularly lift heavy equipment and stand for long periods of time

Job Title: IT Support Technician Department: Information Technology Reports to: Technology Operations Supervisor FLSA Status: Exempt The IT Support Technician provides technical assistance and hands-on support to Trulieve locations, ensuring reliable performance of hardware, software, and network systems. This role is critical to maintaining operational efficiency through troubleshooting, maintenance, and technology deployments across facilities and dispensaries. Responsibilities include asset documentation, Level 3 escalation support, and development of SOPs for knowledge transfer. The position works closely with the Technology Operations Supervisor to uphold service standards and drive continuous improvement. Key Responsibilities Deliver exceptional customer service and technical support to internal employees. Provide on-site and remote IT support for locations nationwide. Respond promptly to support requests via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network issues for desktops, laptops, mobile devices, peripherals, and network equipment. Install, configure, and maintain operating systems, applications, and security tools. Manage user accounts, including password resets and access permissions. Perform routine system maintenance and updates. Document issues, resolutions, and processes in the IT knowledge base. Support IT projects such as upgrades, deployments, and migrations. Ensure compliance with IT policies and security standards. Maintain accurate documentation for managed stores and update during quarterly site visits. Administer Microsoft Azure, Office 365, and related applications. Troubleshoot network-related issues and assist with MDM platform management. Collaborate with IT Service Management to ensure a seamless support experience. Audit and streamline manual software processes and contribute to automation initiatives. Provide innovative solutions for complex technical challenges. Respond to critical technical needs on a 24/7 basis. Travel up to 35% nationwide. Retail & Store Support: Provide IT support for retail locations, including POS systems, printers, network connectivity, and store-specific applications. Resolve issues impacting store operations quickly to minimize downtime. Coordinate with vendors and internal teams for hardware replacements and repairs. New Store & Remodel Support: Assist with planning and execution of IT installations for new store openings and remodels. Deploy and configure network equipment, POS systems, workstations, and peripherals. Perform site readiness checks and ensure all IT systems are operational before launch. Document installation processes and maintain accurate inventory of deployed assets. Skills and Qualifications Experience: At least 3 years in IT support, help desk, or desktop support roles within an enterprise environment. Ability to make sound, timely decisions in a fast-paced setting. Independent self-starter. Education & Certifications: Associate's or bachelor's degree in IT, Computer Science, or related field (preferred). Certifications such as CompTIA A+, Network+, Microsoft Role-Based, or ITIL Foundation (preferred). Technical Skills: Operating Systems: Advanced knowledge of Windows OS and Windows Server; familiarity with mac OS and Linux. Microsoft Technologies: Proficiency in Office 365, Azure, Intune, SharePoint, and advanced O365 troubleshooting. Networking: Strong understanding of TCP/IP, VLANs, DNS, DHCP, VPN, and Wi-Fi troubleshooting. Device & Application Support: Hardware/software troubleshooting for desktops, laptops, printers, peripherals, and mobile devices. Systems Administration: Active Directory user management and permissions. Tools: Remote support tools (TeamViewer, Remote Desktop) and ITSM platforms (Zendesk, ServiceNow, ADO). MDM & Legacy Applications: Assist in managing mobile device platforms and legacy systems. Core Competencies: Customer Service: Communicate clearly and patiently with non-technical users. Problem-Solving: Identify root causes and implement effective solutions. Time Management: Prioritize multiple tickets and meet SLAs. Collaboration: Work effectively with IT teams and cross-functional departments. Additional Requirements: Must be at least 21 years old and pass Level 2 Background Screening. Willingness to travel up to 35% nationwide. Availability for 24/7 technical support as needed. Physical Requirements Ability to lift 25 lbs. to a height of five feet and carry up to fifty feet. Ability to climb ladders, kneel, crouch, and reach as needed. Ability to work in varying environmental conditions while wearing PPE. Visual acuity for detailed inspection and computer work. Ability to communicate verbally at conversation levels. Work Schedule 40+ hours per week with flexible hours based on business needs. Must be available for on-call duties, evenings, weekends, and holidays. Equal Opportunity Employer Trulieve Supports a Drug Free Workplace

About Delaware Guidance Services Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach. Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS' 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients' siblings, caregivers, classmates, and peers. Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth Why Work at Delaware Guidance Services? DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following: Competitive Compensation Incentive Pay for Specific Roles Generous Paid Time Off (starting at 44 days of paid leave a year) Up to 8% Annual Contribution to Your Retirement Fund Free Professional Development Opportunities Medical, Dental and Vision Insurance Life and Long-term Disability Insurance Summary/objective Under the supervision of the Crisis Clinical Coordinator, the Youth Peer Support Specialist will provide peer mentoring services, include peer counseling, mentoring, support, and advocacy according to the needs, interests and perspectives of youth receiving services from the Mobile Response and Stabilization Services (MRSS) program due to an identified crisis. The ultimate goal of peer mentoring is to engage the youth in the support available, advocate for the needs of the youth, and assist in transitioning into other support services that may be needed in the community. The focus of the Youth Peer Support Specialist is to support the youth during the risk assessment that occurs when a request is made to the MRSS program and to provide ongoing mentoring while the MRSS case is open. The Youth Peer Support Specialist will work closely with the MRSS crisis clinician to help the youth achieve their goals and find stability in the community. In addition, the incumbent is responsible for documentation of mentoring services provided from intake through discharge. This position is available due to grant funding that will end on September 30, 2025. Essential functions: Risk Assessment Mentoring Maintain professional, trauma-informed, and empathetic interactions during crisis interactions with children, families, and stakeholders Use critical thinking and risk management skills when connecting with youth during mentoring Understand and utilize knowledge about warning signs and risk factors associated with suicide risk and risk of harm to others Develop comprehensive skills in providing support for youth in crisis Case Management Provide individual peer support and counseling Share lived experience related to recovery, when appropriate Conduct routine home visits Communicate with and provide appropriate documentation to the DPBHS team, as needed Communicate with appropriate stakeholders to maintain a systems-based approach to assisting with the youth's stabilization Maintain complete, accurate, and timely documentation General Responsibilities Uphold professional standards of peer mentoring and the mission of the organization Maintain a quality code of conduct, ethics and professionalism Provide goal-directed and team-oriented services Communicate effectively and professionally with all stakeholders Competencies/ Capabilities: Reliability & Flexibility Customer Service Written and Verbal Communication Collaboration and Teamwork Supervisory responsibilities: None Work environment: Community-Based, Office location in Lewes or Wilmington Travel required: Travel to locations where the client resides or is located Minimum qualification: Lived experience as a youth who experienced support due to behavioral health needs Young Adult ages 18-24 years old High School Diploma or Equivalent Valid driver's license and satisfactory driving record EEO: Delaware Guidance Services is an Equal Opportunity Employer Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Our mission is to provide and promote safety, permanency, and well-being for children and youth at risk of abuse, neglect, and delinquency. Job Description Ensures all support requests are documented in the identified tracking system(s) Verifies that all computers, software, applications, components, etc. are available and are installed correctly Receives requests from users to determine error situations and technical problems; monitors tickets for successful resolution Determines if a failure is hardware, software, or network related; assigns problem to technician(s) based on request type, severity, urgency, and availability Informs users of the correct policy and procedure regarding accessing USS support services Document all assets (hardware, software, systems, components, warranties, subscriptions, renewals, etc.)(what it is, who it belongs to, where it is located, serial numbers, tag numbers, etc. where applicable) in the identified tracking system(s) Document work flow processes by creating necessary policy and procedure documents, etc. Verifies that all computers, software, applications, components, etc. are available and installed correctly Expected to provide technical service and support to all OCF locations including but not limited to PJJSC, Collocation, CUA organizations, School District of Philadelphia, Philadelphia Parks and Recreation, etc. Expected to have personal transportation and are familiar and comfortable traveling within the city of Philadelphia Expected to be flexible with scheduled work hours (e.g., nights, weekends, etc.) and available for on-call work when necessary Performs related work as required Qualifications Establish and maintain working relationships with departmental associates Evaluate computing equipment and make recommendations to management based on cost, efficiency and compatibility with existing systems Troubleshoot and diagnose malfunctions and perform necessary minor maintenance and repair tasks to make computing equipment functional; without affecting warranty if applicable Evaluate and analyze network related problems for computing equipment, peripheral and communications hardware problems Modify network computing equipment and other peripheral devices to meet changing needs of users Perform strenuous physical duties such as installing/replacing cable, carrying heavy equipment, climbing ladders, running wire through ceilings, and working in confined spaces Able to support and travel within the city of Philadelphia to support all OCF locations Must be flexible with work schedule (e.g., nights, weekends, etc.) and availability for on-call duties when necessary Additional Information The User Systems Support (USS) Associate supports help desk staff and business activities including the management of individual ticket assignments, resolution of support requests, and other tasks as assigned to USS staff. USS associates may be asked to document and implement policies and procedures which drive the workflow and processes that allow the team to be most efficient and effective when supporting customers. The USS associate is expected to perform the full scope of service and support for all Office of Children and Families (OCF) locations internal and external independently as well as diagnose user problems and provide problem resolution with limited supervision. The USS Associate will facilitate problem resolution with limited supervision. Work is performed under the general direction of LAN management team.

Job DescriptionWho We Are We asked ourselves - What if better care didn't cost more? That's why we built Vitable: the health benefits platform making healthcare better for employers of everyday workers. We bring accessible, high-quality care to over 85 million uninsured and underinsured Americans. Unlike traditional options, our suite of health benefits is designed with real people at the center. Vitable empowers businesses to become better employers by making it easy to offer healthcare benefits to their teams. It's a better experience for employees and a smarter solution for employers. Simply put, we're built for better. We're growing rapidly and looking for eager team members who are hungry for change and passionate about delivering better care to the everyday worker. Does that sound like you? We are looking for licensed insurance agents to help our members navigate the benefits industry with a high-touch, customer-centric experience. This position will join our Client Operations Team. Vitable is a digital-first benefits platform. Members can sign up for insurance directly on our website but at times will need expert guidance. In this position, you'll be our members first point of contact when they reach out for support. Your goal will be to leverage your insurance knowledge to help our members find the best option for their unique needs. The majority of your day will be spent on the phone assisting members with their insurance enrollments and becoming an expert on the Vitable experience. Responsibilities Include But Are Not Limited To Providing customers a seamless support experience Submitting applications to the carrier and owning till approval Helping customers navigate the healthcare system Quickly identifying and resolving issues for customers when transactions and experiences don't go exactly as planned Comprehensively documenting phone calls and emails with members in Zendesk Answering qualifying and benefit specific questions Providing phone and email coverage for our members as scheduled Experience & Qualifications When reviewing resumes we'll be looking to see that you: Are a licensed insurance agent Have experience working with Healthcare.gov and/or other state based exchanges such as Covered California If we have an opportunity to engage you in your interview process, we'll look to assess how you Communicate clearly and effectively in both verbal and written formats. Demonstrate patience, empathy, and the ability to stay composed under stress. Apply your insurance expertise to guide individuals through the process of signing up for health coverage. Navigate and perform confidently within support or sales-based digital platforms. We Will Prioritize Candidates Who Have experience using Zendesk Have 5+ State Licenses Are fluently bilingual Benefits and Perks 100% Silver Plan + Full Medical Coverage Dental and Vision Coverage 401(k) and Life Insurance Access to Vitable's Primary Care membership Unlimited PTO Remote-first culture with a supportive team MacBook and any other gear you need Home office setup stipend Competitive equity package Who Thrives Here You care-about people, about purpose, about doing work that truly matters. You're the kind of person who sees a broken system and asks, "How can I fix this?" Challenges don't intimidate you-they energize you. You move quickly, but with intention. You don't just get things done-you get the right things done. At Vitable, we thrive on both autonomy and collaboration. You'll have the space to own your work, make smart decisions, and lead with initiative-while knowing when to pull others in, ask questions, and build together as a team. You'll fit right in if you're: Mission-driven and motivated by impact Someone who gets sh*t done (and does it well) Curious, thoughtful, and clear on your "why" A self-starter who figures things out Empathetic, honest, and genuinely cares about others Collaborative, but confident working independently Hungry for change-and ready to help make it happen We care deeply about the people we serve, and we care just as much about our team. We support each other, show up with heart, and find joy in the work we do. No egos. No jerks. Just good humans doing great work. Inclusion at Vitable Vitable is an equal opportunity employer. We celebrate diverse backgrounds, perspectives, and experiences-and we're committed to building a team that reflects the people we serve. If you're excited about this role but your background doesn't match every requirement, we still encourage you to apply. We care more about potential and passion than checking every box.

About the Opportunity The IX Platform Support Associate is the first line of support for advisors and financial professionals using the Insurance Exchange, responsible for ensuring their success on the platform. You'll respond to inquiries, troubleshoot issues related to live opportunities and workflow navigation, and work cross-functionally to ensure a seamless user experience. This is a highly visible, client-facing role that requires clear communication, strong problem-solving skills, and a customer-first mindset. Responsibilities Provide first line of support to all users of the Insurance Exchange Monitor inbound production issues through (JIRA) ticket queue and acknowledge incidents within timeframe established by Service Level Agreements (SLAs) Monitor platform health to proactively identify any potential or future users Utilize SQL and other tools to triage and troubleshoot production issues and incidents; collaborate with product and technical teams and escalate as necessary Communicate issues clearly, transparently, and timely to optimize business outcomes Generate and distribute summary reports related to production incidents, e.g., root cause analyses, and metrics pertaining to frequency and resolution of production incidents. Support Insurance Carrier Technology on-boarding activities and technology deliverables. Support the creation of documentation and training materials on existing and new features for use with advisors and platform users. Participate in daily production status meetings, share information regarding negative client experience or impact, and escalate issues as appropriate. Train new employees and proactively share accumulated knowledge regarding production processes. Recommend and implement process improvements Platform Expertise Develop and maintain a basic understanding of insurance annuity products Master the use of internal technology tools, e.g., JIRA, to effectively manage issues, workstreams, and communications and to be effective in the Associate role Build subject matter expertise regarding insurance industry data structures and technologies, e.g., Product Profile for Annuity (PPFA) Support the implementation of standardized procedures for onboarding, deployment, excellence verification, and remediation activities Execute functional and non-functional regression, integration and user acceptance testing methodologies and apply during software releases, product additions, firm implementations, etc. to ensure the production instance of Insurance Exchange is working as expected Professional Development Foster a client-centric culture and deliver positive client experiences Foster collaborative, inclusive, collegial working environment Develop leadership and presentation skills Qualifications Bachelor's degree in Business, computer science, or STEM field or equivalent experience Proven experience (1-3 years) in related field General understanding of financial advisor role General understanding of software development lifecycle Proficiency in SQL Broad understanding of annuity insurance products End to end software testing experience Excellent analytical, problem solving and critical thinking skills Strong organization, time management, and prioritization skills Self-motivated and able to manage multiple priorities simultaneously Exceptional active listening, written, and verbal communications skills with ability to make clear recommendations, advise and influence Enthusiasm for identifying business improvements Intellectual curiosity and desire to learn and apply knowledge - take instruction from others Ability to excel in a rapidly changing, fast-paced environment, often with tight deadlines; skills to prioritize project work, ad-hoc requests, and daily tasks and ensure timely and accurate delivery Additional Requirements This role may require after hours and weekend hours on occasion, linked to production events and project deadlines. Candidate must be dependable, adaptable and demonstrate initiative. Proficiency in MS Office suite including MS Excel and Word, or similar tools Candidate must be self-assured and remain composed in critical deadline situations. Expected Hours of Work The work schedule for this position will be primarily Monday - Friday during typical business hours; however, based on the operational needs of this rapidly growing company, some work outside of typical business hours may be required and/or shift work may be assigned to ensure production support during extended business hours. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required in connection with this position. This position is classified as Exempt and not eligible for overtime pay. Benefit Offerings for Full-Time employees Medical Dental Vision Life Insurance Parental Leave Short-term disability 401k Match Vacation, Sick & Holiday paid time off Employee Assistance Program Pet care discounts DISCLAIMER Magis is an equal opportunity employer and makes hiring decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by applicable law. We are not able to sponsor Visas of any kind at this time.

About the Opportunity The IX Platform Support Associate is the first line of support for advisors and financial professionals using the Insurance Exchange, responsible for ensuring their success on the platform. You'll respond to inquiries, troubleshoot issues related to live opportunities and workflow navigation, and work cross-functionally to ensure a seamless user experience. This is a highly visible, client-facing role that requires clear communication, strong problem-solving skills, and a customer-first mindset. Responsibilities Provide first line of support to all users of the Insurance Exchange Monitor inbound production issues through (JIRA) ticket queue and acknowledge incidents within timeframe established by Service Level Agreements (SLAs) Monitor platform health to proactively identify any potential or future users Utilize SQL and other tools to triage and troubleshoot production issues and incidents; collaborate with product and technical teams and escalate as necessary Communicate issues clearly, transparently, and timely to optimize business outcomes Generate and distribute summary reports related to production incidents, e.g., root cause analyses, and metrics pertaining to frequency and resolution of production incidents. Support Insurance Carrier Technology on-boarding activities and technology deliverables. Support the creation of documentation and training materials on existing and new features for use with advisors and platform users. Participate in daily production status meetings, share information regarding negative client experience or impact, and escalate issues as appropriate. Train new employees and proactively share accumulated knowledge regarding production processes. Recommend and implement process improvements Platform Expertise Develop and maintain a basic understanding of insurance annuity products Master the use of internal technology tools, e.g., JIRA, to effectively manage issues, workstreams, and communications and to be effective in the Associate role Build subject matter expertise regarding insurance industry data structures and technologies, e.g., Product Profile for Annuity (PPFA) Support the implementation of standardized procedures for onboarding, deployment, excellence verification, and remediation activities Execute functional and non-functional regression, integration and user acceptance testing methodologies and apply during software releases, product additions, firm implementations, etc. to ensure the production instance of Insurance Exchange is working as expected Professional Development Foster a client-centric culture and deliver positive client experiences Foster collaborative, inclusive, collegial working environment Develop leadership and presentation skills Qualifications Bachelor's degree in Business, computer science, or STEM field or equivalent experience Proven experience (1-3 years) in related field General understanding of financial advisor role General understanding of software development lifecycle Proficiency in SQL Broad understanding of annuity insurance products End to end software testing experience Excellent analytical, problem solving and critical thinking skills Strong organization, time management, and prioritization skills Self-motivated and able to manage multiple priorities simultaneously Exceptional active listening, written, and verbal communications skills with ability to make clear recommendations, advise and influence Enthusiasm for identifying business improvements Intellectual curiosity and desire to learn and apply knowledge - take instruction from others Ability to excel in a rapidly changing, fast-paced environment, often with tight deadlines; skills to prioritize project work, ad-hoc requests, and daily tasks and ensure timely and accurate delivery Additional Requirements This role may require after hours and weekend hours on occasion, linked to production events and project deadlines. Candidate must be dependable, adaptable and demonstrate initiative. Proficiency in MS Office suite including MS Excel and Word, or similar tools Candidate must be self-assured and remain composed in critical deadline situations. Expected Hours of Work The work schedule for this position will be primarily Monday - Friday during typical business hours; however, based on the operational needs of this rapidly growing company, some work outside of typical business hours may be required and/or shift work may be assigned to ensure production support during extended business hours. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required in connection with this position. This position is classified as Exempt and not eligible for overtime pay. Benefit Offerings for Full-Time employees Medical Dental Vision Life Insurance Parental Leave Short-term disability 401k Match Vacation, Sick & Holiday paid time off Employee Assistance Program Pet care discounts DISCLAIMER Magis is an equal opportunity employer and makes hiring decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by applicable law. We are not able to sponsor Visas of any kind at this time.

Benefits: Competitive salary Employee discounts Flexible schedule Opportunity for advancement Training & development We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us! No matter your work background or experience level, we welcome you to apply! What you need: Strong interpersonal and communication skills Experience in a fast-paced retail environment Basic computer proficiency and ability to troubleshoot Prior customer service or sales experience is preferred, but not required Willingness to learn and grow in a customer-focused role Additional Perks: Full-time and part-time positions are available Flexible Schedule Options - Work that works for you! Work Lotto (Win money for logged shifts) Low-cost benefits (healthcare, dental & vision) Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month) Free identity theft protection Corporate discount program Free tax preparation training and PTIN registration reimbursement Referral bonus opportunities are available for referring qualified candidates Free continuing tax education Opportunities for advancement within the organization Employee referral program Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually) 401k with Company Match (eligible to participate after working the first 1,000 hours) If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today! Compensation: $14.00 - $16.00 per hour Working at Jackson Hewitt Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us. Taxes are fun (really!) At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now. PTIN Certification: Yes Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. CANDIDATE ACKNOWLEDGEMENT: Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation. I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the “Company”) are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered. I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process. By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out. By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the “Candidate Acknowledgment” set forth on the job posting.

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading practices. ProSidian provides Enterprise Service Solutions for Risk Management | Compliance | Business Process | IT Effectiveness | Engineering | Environmental | Sustainability | and Human Capital. We help forward-thinking clients solve problems and improve operations. Launched by Management Consultants, our multidisciplinary teams bring together the talents of Global Professionals to complete engagements for public/private companies, defense and civilian government agencies, and non-profit organizations. Our solution-centric services are deployed across the enterprise and target drivers of economic profit (growth, margin, and efficiency). They are also aligned at the intersections of assets, processes, policies, and people delivering value. ProSidian clients represent a broad spectrum of Industry Sector Groups, including but not limited to -- Sector Groups including but not limited to Consumer Products, Services, And Retail | Defense And Military | Education And Academia | Emergency Services | Energy, Infrastructure, And Environment | Financial Services | Food And Agriculture | Foreign Aid / Technical Assistance | Government And Public Services | Healthcare And Life Sciences | Industrial And Commercial | Manufacturing And Operations | National Security & Intelligence | Non-Profit | Professional Services | Real Estate And Hospitality | Technology, Media, And Telecommunications | Transport And Logistics | etc. Learn More About ProSidian: ***************** Job Description ProSidian Seeks a Financial Systems Training & Support Coordinator | Training Specialist [NCDPC0026025] for Program Support on a Exempt W2: No Overtime Pay Basis Technical Element located CONUS - Norristown PA Across The CONUS - Northeastern United States (USA) Region supporting A county government in the State of Pennsylvania (known as MontCo), Philadelphia, and is part of the Delaware Valley metropolitan area and is the third-most populous county in the state, with Norristown as its county seat.. Seeking Financial Systems Training & Support Coordinator candidates with relevant Government and Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government and Public Services Sector Clients such as NCDPC. This is a Technical Element or Contract W-2 (IRS-1099) Training Specialist Functional Area Professional - Operations Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position. JOB OVERVIEW Provide services and support as a Operations (Financial Systems Training & Support Coordinator) in the Government And Public Services Industry Sector focusing on Management And Operations Solutions for clients such as Montgomery County PA (MontCo) | County Finance Department Generally Located In CONUS - Norristown PA and across the CONUS - Northeastern United States (USA) Region (Of Country/World). RESPONSIBILITIES AND DUTIES - Financial Systems Training & Support Coordinator | Training Specialist [NCDPC0026025] Coordinate and support training efforts related to financial and procurement systems. Liaise between systems trainers, BI developers, and end users to ensure effective learning outcomes. Track user feedback and training participation. Qualifications Desired Qualifications For Financial Systems Training & Support Coordinator | Training Specialist [NCDPC0026025] (NCDPC0026025) Candidates: Familiarity with government financial systems (e.g., Oracle, SAP, Tyler Munis), user support, and training logistics. Education / Experience Requirements / Qualifications Associate or Bachelor's in Business Administration, Education, or Information Systems. 2-4 years in support or training coordinator roles. Skills Required Scheduling, documentation, technical support, user interface familiarity, project coordination. Competencies Required Organization, multitasking, customer service, interpersonal communication. Ancillary Details Of The Roles Collects and analyzes training data to improve curriculum. Provides just-in-time training for finance teams during fiscal year-end or reporting periods. Other Details Supports rollout of major updates or new features by coordinating training sessions. #TechnicalCrossCuttingJobs #Consulting #Government And Public Services #GovernmentSupportServices #ProfessionalAnalyticalSupport #Jugaad #Copitas #PokaYoke Additional Information As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed: establish, manage, pursue, and achieve annual goals and objectives with Documented Goals for each of the firm's Eight ProSidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting. CORE COMPETENCIES Teamwork - the ability to foster teamwork collaboratively as a participant and effectively as a team leader Leadership - the ability to guide and lead colleagues on projects and initiatives Business Acumen - understanding and insight into how organizations perform, including business processes, data, systems, and people Communication - ability to effectively communicate to stakeholders of all levels orally and in writing Motivation - persistent in pursuit of quality and optimal client and company solutions Agility - ability to quickly understand and transition between different projects, concepts, initiatives, or workstreams Judgment - exercises prudence and insight in the decision-making process while being mindful of other stakeholders and long-term ramifications Organization - the ability to manage projects and actions and prioritize tasks ------------ ------------ ------------ OTHER REQUIREMENTS Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, proficient with Adobe Acrobat, data analytic tools, and Visio, and the ability to quickly learn other tools, as necessary. Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, proficient with Adobe Acrobat, data analytic tools, and Visio, and the ability to quickly learn other tools, as necessary. Commitment - to work with intelligent, interesting people with diverse backgrounds to solve the most significant challenges across private, public, and social sectors Curiosity - the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together Humility - exhibits grace in success and failure while doing meaningful work where skills have an impact and make a difference Willingness - to constantly learn, share, and grow and to view the world as their classroom ------------ ------------ ------------ BENEFITS AND HIGHLIGHTS ProSidian Employee Benefits and Highlights: Your good health and well-being are essential to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. We are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently includes the following for Full-Time Employees: Competitive Compensation: The pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. The Company contributes a fixed dollar amount each month towards the Plan you elect for medical and dental benefits. Contributions are deducted on a pre-tax basis. Group Medical Health Insurance Benefits: ProSidian partners with BC/BS to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife. Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP. 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options is available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match. Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in their life. These benefits include Vacation/Sick days - 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given. Pre-Tax Payment Programs: Pre-Tax Payment Programs are premium-only plans (POPs) that offer eligible employees a complete Flexible Spending Account (FSA) Plan and a tax benefit. Purchasing Discounts & Savings Plans: We want you to succeed financially. Therefore, we offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy daily. Security Clearance: Due to the nature of our consulting engagements, Security Clearance is required for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials. ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to $5k for all referrals employed for 90 days for candidates submitted through our Referral Program. Performance Incentives: Due to the nature of our consulting engagements, performance incentives are associated with each new client that each employee works to pursue and support. Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent daycare expenses on a pre-tax basis. You determine your projected costs for the Plan Year and then elect to set aside a portion of each paycheck into your FSA. Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you can elect supplemental life insurance. D&D covers death or dismemberment from an accident only. Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability. ----------- ------------ ------------ ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, Vietnam era, or another eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines. ProSidian Consulting has pledged to the Hiring Our Heroes Program of the US Chamber of Commerce Foundation and the "I Hire Military" Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status. Furthermore, we believe in " HONOR ABOVE ALL "-success while doing things the right way. Pride comes from the challenge; the reward is excellence in the work. For Easy Application, Use Our Career Site Located On Http://*****************/ Or Send Your Resume, Bios, And Salary Expectations / Rates To *********************** & ************************* ONLY CANDIDATES WITH THE REQUIRED CRITERIA ARE CONSIDERED . Be sure to place the job reference code in the subject line of your e-mail. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials. Risk Management | Compliance | Business Processes | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. The Retirement Support Specialist position is accountable for assisting the Client Services teams through timely communication and follow-up, proactive client outreach, and tracking, reporting and documentation of various functions within the department. Section 2: Job Functions, Essential Duties and Responsibilities * Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. * Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture. * Assist clients with census updates to produce compliance tests and employer calculations * Participate in proactive call and email campaigns to inform clients on various deliverables regarding their 401k plan * Assist Client Services with the creation of necessary reporting for the FDI reports * Apply a quality control/review process to all reports produced before they are delivered to the end user * Reply to client requests for information via email, outbound call, or internal workflow * Maintain detailed workflow documentation for all functions and tracking for all reports provided * Provide timely, exceptional service, including problem solving and issue resolution with minimal inconvenience to clients * Provide effective verbal and written communications in a clear, concise, and informative manner * Make outbound calls to clients for various call campaigns and follow up on verification of client's data * Provide backup assistance for functions previously owned by Shared Services * Maintain a professional and positive approach in all internal and external communications Supervision * N/A Section 3: Experience, Skills, Knowledge Requirements * Bachelor's degree in business or related field, or equivalent work experience. * Knowledge of information systems and technology; ability to create ad hoc reports. * Microsoft Office knowledge required. * Ability to evaluate data integrity. * Strong written and verbal communication skills. * Excellent evaluation and problem resolution skills. * Detail oriented. * Ability to work unsupervised as required, but also work within and contribute to maintaining a highly cohesive team environment For virtual remote positions, we require an uninterrupted workspace during business hours and an internet work speed of 25 MBps or better. If you are unsure of your internet speed before applying, please check with your service provider. Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website. For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying. Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").

Job DescriptionThis role will serve as a business representative for laboratory IT systems and will be responsible for mentoring laboratory personnel on the use of electronic lab systems as well as supporting internal and external audits as a laboratory IT system subject matter expert. Key Objectives/Deliverables: Performs or supports Laboratory with the validation of laboratory equipment and software systems. Supports the establishment and maintenance of the validated state of software-based computerized systems in use in the laboratory. Act as business owner and contact SME for QC laboratory IT systems. Responsible for collecting data and authoring periodic review documents for laboratory information systems. Provide oversight and support continuous improvement of quality systems as they relate to laboratory informatics. Apply knowledge of quality principles, cGMP, and laboratory systems towards the development and execution of local procedures, training courses, and practices. Assist in improvement of quality systems by creating or revising worksheets, developing, or updating laboratory execution system documentation, updating laboratory methods, and maintaining other lab documentation systems. Responsible for method management in the QC Laboratory, specific to scripted or coded methods. Supports and/or leads investigations, CAPA and change control initiatives. Responsible for maintaining a safe work environment, working safely and accountable for supporting all HSE Corporate and Site Goals. Ability to work in a lab environment including wearing appropriate PPE and other safety related equipment or considerations. Requirements (Education, Experience, Training): Bachelor's degree in a computer science, life science, or applied science with at least five (5) years of demonstrated relevant experience in a GMP lab. Preferred attributes but not required: Experience with computer systems including Microsoft Office suite, laboratory information management systems. Investigation and deviation management experience. Demonstrated proficiency in computer system validation. Experience with compliance requirements and regulatory expectations. Demonstrated accuracy and proficiency in analytical skills. Strong oral and written communication skills and demonstrated through documentation and presentation skills. Demonstrated strong interpersonal interaction skills. Powered by JazzHR uw2Gkzz57t

The Respite Technician will assist the clients with daily living activities in the client's home. Our Respite Technicians are dedicated and compassionate. This opportunity is a Part Time position . Who we are: Neuropath Behavioral Healthcare provides Comprehensive Youth and Family Support Services to primary caregivers of children and teens with Developmental and Intellectual Disabilities, an opportunity for rest and relief, while engaging youth in therapeutic age -appropriate activities. Duties/Responsibilities: • Provides one -on -one care to youth and young adults when primary care giver is not available. • Ensure the safety and well -being of the client. • Gives simple emotional and psychological support to the client and other members of the household and establishes a relationship with client and family • Aids with daily living, including personal care such as ambulation and personal hygiene assistance. Prepares and maintains records of client progress and services performed, reporting changes in client condition to manager or supervisor. • Actively promotes client's mental alertness through involvement in activities of interest • Performs housekeeping duties such as cooking, cleaning, washing clothes and dishes, and running errands. Cares for individuals and families during periods of incapacitation, family disruption, and convalescence; providing companionship, personal care, and help in adjusting to new lifestyles. • Instructs or advises clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care. • Attends in -service training as required by regulation • Adheres to all Agency administrative and clinical policies and procedure • Participates in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services. Requirements Skills/Abilities: • Must possess a strong service orientation, including active listening, critical thinking skills, and close monitoring of clients. • Minimum of three references required • Must have an automobile and a valid driver's license • Must have proof of car insurance • Pass a criminal background check including fingerprinting Education and Experience: • High school diploma or equivalent required. • More than two years or experience preferred. Physical: • Prolonged periods of standing, bending and lifting. • Must be able to lift up to 50 pounds at times.

Must Have Technical/Functional Skills 1. Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently. 2. Communication: Excellent verbal and written communication skills to interact effectively with users and team members. 3. Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous. 4. AV Equipment Knowledge: Familiarity with setting up and troubleshooting AV equipment and video conferencing tools like Microsoft Teams. 5. Technical Certifications: Additional certifications such as ITIL, CompTIA Network+, can be beneficial. 6. Customer Service Skills: Strong customer service orientation to provide a positive user experience. 7. Physical Requirements: Ability to lift and move computer equipment and perform tasks that may require physical effort. Roles & Responsibilities 1. Technical Support: Provide technical assistance to users experiencing hardware and software issues. 2. Installation and Configuration: Install, configure, and maintain desktop hardware, software, and peripheral devices. 3. Troubleshooting: Diagnose and resolve technical problems related to desktop systems, applications, and network connectivity. 4. User Training: Train users on new technologies and provide guidance on best practices. 5. Documentation: Maintain detailed records of technical issues and solutions, and update documentation as needed. 6. Collaboration: Work closely with other IT teams to resolve complex issues. 7. Conference Room Support: Set up and maintain audiovisual (AV) equipment in conference rooms. Ensure all equipment is functioning properly before meetings and provide on-the-spot technical support during meetings. 8. iOS Device Support: Managing iOS devices, including familiarity with Mobile Device Management (MDM) solutions. Salary Range: $60,000 $65,000 Year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

About the Opportunity The IX Platform Support Associate is the first line of support for advisors and financial professionals using the Insurance Exchange, responsible for ensuring their success on the platform. You'll respond to inquiries, troubleshoot issues related to live opportunities and workflow navigation, and work cross-functionally to ensure a seamless user experience. This is a highly visible, client-facing role that requires clear communication, strong problem-solving skills, and a customer-first mindset. Responsibilities Provide first line of support to all users of the Insurance Exchange Monitor inbound production issues through (JIRA) ticket queue and acknowledge incidents within timeframe established by Service Level Agreements (SLAs) Monitor platform health to proactively identify any potential or future users Utilize SQL and other tools to triage and troubleshoot production issues and incidents; collaborate with product and technical teams and escalate as necessary Communicate issues clearly, transparently, and timely to optimize business outcomes Generate and distribute summary reports related to production incidents, e.g., root cause analyses, and metrics pertaining to frequency and resolution of production incidents. Support Insurance Carrier Technology on-boarding activities and technology deliverables. Support the creation of documentation and training materials on existing and new features for use with advisors and platform users. Participate in daily production status meetings, share information regarding negative client experience or impact, and escalate issues as appropriate. Train new employees and proactively share accumulated knowledge regarding production processes. Recommend and implement process improvements Platform Expertise Develop and maintain a basic understanding of insurance annuity products Master the use of internal technology tools, e.g., JIRA, to effectively manage issues, workstreams, and communications and to be effective in the Associate role Build subject matter expertise regarding insurance industry data structures and technologies, e.g., Product Profile for Annuity (PPFA) Support the implementation of standardized procedures for onboarding, deployment, excellence verification, and remediation activities Execute functional and non-functional regression, integration and user acceptance testing methodologies and apply during software releases, product additions, firm implementations, etc. to ensure the production instance of Insurance Exchange is working as expected Professional Development Foster a client-centric culture and deliver positive client experiences Foster collaborative, inclusive, collegial working environment Develop leadership and presentation skills Qualifications Bachelor's degree in Business, computer science, or STEM field or equivalent experience Proven experience (1-3 years) in related field General understanding of financial advisor role General understanding of software development lifecycle Proficiency in SQL Broad understanding of annuity insurance products End to end software testing experience Excellent analytical, problem solving and critical thinking skills Strong organization, time management, and prioritization skills Self-motivated and able to manage multiple priorities simultaneously Exceptional active listening, written, and verbal communications skills with ability to make clear recommendations, advise and influence Enthusiasm for identifying business improvements Intellectual curiosity and desire to learn and apply knowledge - take instruction from others Ability to excel in a rapidly changing, fast-paced environment, often with tight deadlines; skills to prioritize project work, ad-hoc requests, and daily tasks and ensure timely and accurate delivery Additional Requirements This role may require after hours and weekend hours on occasion, linked to production events and project deadlines. Candidate must be dependable, adaptable and demonstrate initiative. Proficiency in MS Office suite including MS Excel and Word, or similar tools Candidate must be self-assured and remain composed in critical deadline situations. Expected Hours of Work The work schedule for this position will be primarily Monday - Friday during typical business hours; however, based on the operational needs of this rapidly growing company, some work outside of typical business hours may be required and/or shift work may be assigned to ensure production support during extended business hours. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required in connection with this position. This position is classified as Exempt and not eligible for overtime pay. Benefit Offerings for Full-Time employees Medical Dental Vision Life Insurance Parental Leave Short-term disability 401k Match Vacation, Sick & Holiday paid time off Employee Assistance Program Pet care discounts DISCLAIMER Magis is an equal opportunity employer and makes hiring decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by applicable law. We are not able to sponsor Visas of any kind at this time.