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The differences between systems administration analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a systems administration analyst and a support analyst. Additionally, a support analyst has an average salary of $75,989, which is higher than the $67,604 average annual salary of a systems administration analyst.
The top three skills for a systems administration analyst include customer service, database and troubleshoot. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Systems Administration Analyst | Support Analyst | |
| Yearly salary | $67,604 | $75,989 |
| Hourly rate | $32.50 | $36.53 |
| Growth rate | 5% | 10% |
| Number of jobs | 118,673 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 62% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
Systems administration analysts are executives who set up and maintain the networks related to a computer system. The administrator analysts take responsibility for maintaining, configuring, and operating computer systems. They determine any possible problems in the system, repair systems, and anticipate probable issues through hardware and software configuration. It is their job to manage and maintain file servers. Among the necessary skills for this job include technical thinking, good communication, attention to detail, and enthusiasm.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Systems administration analysts and support analysts have different pay scales, as shown below.
| Systems Administration Analyst | Support Analyst | |
| Average salary | $67,604 | $75,989 |
| Salary range | Between $54,000 And $83,000 | Between $50,000 And $114,000 |
| Highest paying City | San Jose, CA | Jersey City, NJ |
| Highest paying state | Massachusetts | New Jersey |
| Best paying company | Portland General Electric | The Citadel |
| Best paying industry | Hospitality | Finance |
There are a few differences between a systems administration analyst and a support analyst in terms of educational background:
| Systems Administration Analyst | Support Analyst | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 62% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between systems administration analysts' and support analysts' demographics:
| Systems Administration Analyst | Support Analyst | |
| Average age | 43 | 42 |
| Gender ratio | Male, 75.0% Female, 25.0% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 9.0% Unknown, 5.1% Hispanic or Latino, 12.6% Asian, 11.0% White, 62.0% American Indian and Alaska Native, 0.3% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |