Systems analyst jobs in Akron, OH

Title: Technical Business Analyst - Contact Center / Conversational Platforms KeyBank is looking for a Technical BA to bridge business and technology for projects involving Google Dialogflow, voice/chat bots, Twilio/CPaaS, and integrations with banking platforms. This role will capture requirements, document processes, and support solution design and testing. Key Responsibilities Work with contact center, digital, and business teams to elicit and document requirements for voice bots, chatbots, and messaging use cases. Translate business needs into user stories, use cases, flow diagrams, and acceptance criteria. Document current-state and future-state process flows for customer journeys across voice, SMS, and digital channels. Collaborate with DS Architect and Technical PM to ensure requirements align with overall architecture and delivery roadmap. Support backlog grooming, prioritization, and release planning in Agile environments. Partner with QA and business stakeholders on UAT planning, test case definition, and defect triage. Perform light technical analysis: review API specs, payloads (JSON), logs, and basic SQL queries to support troubleshooting and validation. Required Skills & Experience 6+ years as a Business Analyst in IT, with 3+ years in contact center, digital, or conversational AI projects. Experience working with: Google Dialogflow or similar conversational platforms Voice bot / chatbot projects, ideally integrated with banking or financial services Communication platforms such as Twilio / CPaaS (or Genesys/Avaya/etc.) Strong skills in requirements gathering, documentation, and stakeholder workshops. Ability to understand and communicate API integrations, data flows, and system interactions (familiarity with JSON, REST, basic SQL). Experience working in Agile/Scrum teams using Jira, Azure DevOps, or similar tools. Excellent written and verbal communication skills, comfortable working with both business and technical teams.

• Salary: $65,000-$85,000 • Bonus up to 25% of annual salary • 100% Onsite • 100% Company paid Healthcare Benefits • Unlimited PTO. Preferred Skills & Qualities: Prior Business Analyst experience SQL experience, be able to read stored procedures, write queries, run scripts to assist retrieve data Experience with SDLC and implementations Experience w/ the Agile methodology: KANBAN and Scrum preferred Experience with Crystal Reports nice to have

GIS Mapper (Electrical Utility Expertise) Remote contract (with option to hire) Brooksource is seeking a skilled GIS professional to join our team supporting critical mapping initiatives for utility projects. This role ensures accurate mapping records that integrate with operational systems and capital programs. The ideal candidate combines strong GIS capabilities with a solid understanding of electrical distribution systems. Key Responsibilities • Update and maintain mapping records for capital projects, new business, and field changes using Esri ArcPro. • Ensure mapping accuracy to support operational workflows and outage management systems. • Interpret electrical devices and network components (switches, fuses, tie points, reclosers, SCADA controls) for proper integration into maps. • Collaborate with internal teams to reduce backlog and meet project timelines. Required Skills & Experience • Minimum 2 years of industry experience in GIS or utility-related roles. • GIS Expertise: Proficiency in Esri ArcPro and related mapping tools. • Electrical Knowledge: Familiarity with utility distribution systems and operational impacts. • Ability to understand how mapping decisions affect system reliability and customer service. • Strong attention to detail and problem-solving skills. Preferred Background • Experience working in a utility environment or electrical engineering technician role. • Exposure to grid modernization projects or outage management systems. • Ability to quickly ramp up on complex capital initiatives. Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Westlake, OH (local candidates only) Competitive Compensation and Benefits Package The Business Systems Analyst will lead new implementations and support ongoing client needs by translating business requirements into technical solutions. This role acts as a key liaison between clients, vendors, and internal technology teams, ensuring projects are delivered accurately, efficiently, and in alignment with client expectations. The analyst also serves as a client advocate, driving successful outcomes through strong communication, data analysis, and problem-solving skills. Business Systems Analyst Responsibilities: Analyze and translate data between proprietary and standard file formats; utilize system data to resolve business issues efficiently Document and implement functional requirements, technical specifications, and template documentation aligned with client business needs Review complex data files, create mapping documents, interpret client requirements, and advise on best practices Use SQL databases to analyze inputs and outputs, identifying coding issues and needed system changes Communicate the internal product's technical capabilities while understanding client requirements to guide internal and external stakeholders Serve as a liaison between teams; submit system enhancements and defects, confirm corrections, and validate development in partnership with the QA team Build and maintain strong working relationships with new and existing clients Communicate effectively with clients, including executives, technical teams, and end-users; lead discussions confidently with decision makers and IT professionals Partner with IT and internal teams to develop or enhance client products, including documenting requirements, validating solutions, performing testing, and creating end-user documentation and training Identify process improvement opportunities and escalate issues as needed Demonstrate the ability to ask insightful questions, create actionable plans, and deliver high-quality projects independently Manage implementation of new payment delivery technology when required, including project planning, leading status meetings, and coordinating issue resolution Participate in daily internal stand-up meetings related to assigned projects Contribute to the Software Development Lifecycle using Agile methodologies, including Scrum and Kanban Business Systems Analyst Qualifications: Bachelor's degree in Business or equivalent work experience 5+ years of healthcare experience with providers and/or payers in claims and payment processing 5+ years of experience as a Business Analyst or in a related role High proficiency in Microsoft Word, Excel, and Outlook Working knowledge of SQL databases required; Crystal Reports experience preferred Experience with Agile Methodologies such as KANBAN and Scrum preferred

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: ERP Cross-Service Technical Integration Your role and responsibilities In this role, you will be responsible for the design and build, integrity, and quality of an IS solution and associated IS services delivered to business. The primary role of IS Integration BTP is to be responsible for the definition and delivery Integration technology and architecture related to SAP BTP Integration Suite and SAP Integrations. The work model for this role is: Hybrid in Cleveland or Cary. The role is contributing to the IS Services Division in North America. You will be mainly accountable for: Expertise in SAP BTP Integration suite and SAP Interfaces System Integration: Facilitate seamless integration of business processes within the AMSAP system, as well as with other enterprise systems ensuring smooth data flow and automation of processes across platforms. Rationalize integration requirements to build simple, efficient, scalable, and supportable future-proofed integration designs Translates business requirements into functional requirements and creates integration inventory, API (Application Programming Interface) catalogue and flows to define scope Expertise in Manage trading partner to build and operate B2B scenarios with Trading Partner Management Evaluates integration options using defined criteria and prioritizes them based on business impact, outlining associated risks, advantages, and trade-offs Analyzes integration demands to gauge complexity and crafts standardized design templates and accelerators for scalable deployment Enforce architectural governance, Security standards, and regulatory compliance Evaluates emerging technologies and recommend improvements to existing systems and processes. Qualifications for the role Bachelor's or master's degree in computer science, Information Systems, Business Administration, or related field. Relevant certifications in SAP S/4 HANA Integration Certifications, SAP Certified Development Associate - SAP Extension Suite or IT architecture would be advantageous At least 5 years of experience in SAP Cloud Platform Integration, with at least 4 years in SAP PI/PO and SAP Integrations Solid understanding of SAP BTP administration Proven experience in leading system architecture teams and managing the full lifecycle of large-scale technology implementations, from design through to delivery. Strong problem-solving skills and the ability to manage complex, cross-functional challenges. A strong focus on continuous improvement and automation, with a passion for driving innovation within enterprise systems. Extensive experience in developing and optimizing integration flows using Groovy scripting within SAP Cloud Platform Integration (CPI) Proficient in using API integration tools such as Postman and SOAP UI Experience in managing relationships with external vendors and third-party service providers to ensure the delivery of high-quality solutions Hands-on experience with SAP ABAP, Including FRICEW objects Strong understanding of SAP S/4HANA, ECC, and PI/PO Hands-on experience with IDocs, RFCs, BAPIs, Proxies, and Web Services Proven expertise in integrating SAP S/4HANA, SAP ECC, and third-party systems Deep knowledge of SAP BTP services, including CAP, CDS, Fiori/UI5, and cloud-native development Clear understanding of clean core methodology and extensibility guidelines Demonstrates outstanding verbal and written communication skills, effectively translating complex technical information for non-technical audiences Why ABB? What's in it for you We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: ******************************************************************************************** As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at **************. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at ************** or by sending an email to ****************. Resumes and applications will not be accepted in this manner. ABB Benefit Summary for eligible US employees [excludes ABB E-mobility, Athens union, Puerto Rico] Go to my BenefitsABB.com and click on “Candidate/Guest” to learn more Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. Choice between two dental plan options: Core and Core Plus Vision benefit Company paid life insurance (2X base pay) Company paid AD&D (1X base pay) Voluntary life and AD&D - 100% employee paid up to maximums Short Term Disability - up to 26 weeks - Company paid Long Term Disability - 60% of pay - Company paid. Ability to “buy-up” to 66 2/3% of pay. Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance Parental Leave - up to 6 weeks Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption Employee discount program Retirement 401k Savings Plan with Company Contributions Employee Stock Acquisition Plan (ESAP) Time off ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy. We value people from different backgrounds. Could this be your story? Apply today or visit *********** to read more about us and learn about the impact of our solutions across the globe. Publication ID: JOB_POSTING-3-28857 Important: In order to be employed by ABB you will need to fully comply with/fulfill all local ABB employment requirements/processes.

**NO 3rd Party vendor candidates or sponsorship** Role Title: Sr. OTM Solutions Analyst Client: Solution Chain and Transportation and Logistics Solutions Employment Type: Contract-to-Hire Duration: 6 month contract to hire Preferred Location: 4 days onsite in Beachwood, OH Role Description: Configure and enhance OTM (agents, workflows, statuses, and route groups). Strong PL/SQL skills for developing stored procedures, queries, triggers, and performance tuning. Integrate OTM with external systems (web services, XML, middleware, telematics/ELD). Monitor and troubleshoot OTM server-related issues, including application performance, log analysis, and environment stability. Perform root cause analysis for performance bottlenecks in agents, workflows, and integrations. Diagnose and resolve thread management, agent delays, and deadlocks within OTM. Conduct database tuning and table optimization to improve OTM performance. Collaborate with system administrators and DBAs on server load balancing, patching, and upgrades. Solid understanding of transportation, truckload operations, fleet optimization, and compliance. Develop and support reporting and analytics using BI Publisher and Tableau. Conduct fit-gap analysis and design scalable fleet solutions with minimal customization. Requirements: 7+ years hands-on development in OTM Deep knowledge of the OTM data model, fleet-specific tables, and driver/asset workflows. Proficiency in OTM configuration and automation (agents, workflow logic, event triggers). Strong skills in server performance tuning and OTM environment optimization. Advanced PL/SQL debugging and query optimization for high-volume transactions. Ability to analyze and resolve deadlocks, agent execution delays, and thread contention. Proficiency in capacity planning, ensuring system scalability and resilience. Strong problem-solving mindset for complex OTM application and infrastructure issues. Plus: Familiarity with OTM Cloud migration and roadmap preferred. Fleet Management modules, including driver management, equipment/power unit tracking, dispatching, and the ability to translate business requirements into scalable OTM fleet solutions.

Nigel Frank is partnering with an industry leading manufacturer in search of an ERP Solutions Analyst to help support and grow their global Microsoft Dynamics 365 (D365) platform, the biggest D365 project currently in America. A billion-dollar global leader, the company designs and manufactures capital equipment. With decades of experience and a commitment to innovation, they provide advanced technologies, reliable service, and deep expertise across paper-converting applications. The ERP Solutions Analyst will partner with business process owners and subject matter experts to improve user adoption, clarify processes, and ensure our ERP system meets evolving business needs. You'll maintain and enhance the D365 system, troubleshoot issues, and support updates that align with business goals. Working closely with key stakeholders, you'll translate business requirements into system solutions to drive clarity and efficiency. You'll demonstrate D365 Supply Chain Sales, Inventory, & Operations Planning solution to drive business adoption of D365 Planning Optimization. This intermediate role involves identifying continuous improvement opportunities, advising on new D365 features, and contributing to cross-functional projects. You'll support user adoption, mentor others, and grow your technical and leadership skills. Moderate travel is required to support global teams. The role reports to the Director of Applications. The Ideal Candidate: Bachelor's degree in Business, Management, Project Management, Computer Science, Engineering, or related field 5+ years' experience with 1-2 D365 F&O implementations in multinational companies Experience in Manufacturing A MUST Experience integrating enterprise systems (CRM, CPQ, ERP, Business Intelligence) Familiarity with Axtension, Bluestar, Microsoft Azure, MicroStrategy, or Power BI is a plus If you're passionate about ERP systems, thrive on collaboration, and want to grow your career in a dynamic, global environment-this could be the perfect fit. Apply Today!

We are seeking a Systems Administrator with hands-on experience in Cisco routing and switching, VMware infrastructure, firewall management, and Microsoft Windows domain environments. This position is ideal for a highly motivated IT professional who thrives in a dynamic environment and takes pride in maintaining secure, stable, and high-performing network and server systems. Key Responsibilities Administer and maintain Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP. Manage and monitor VMware vSphere infrastructure, including ESXi hosts, virtual machines, and storage. Configure, support, and troubleshoot Cisco routers, switches, and other network devices. Administer, optimize and troubleshoot firewalls to ensure secure perimeter and internal segmentation. Monitor system performance and ensure reliability, availability, and security across all core systems. Implement and maintain backup, disaster recovery, and system redundancy solutions. Collaborate with internal teams to design and deploy infrastructure projects and upgrades. Maintain documentation of systems, procedures, and configurations. Qualifications 5+ years of professional experience in systems and network administration. Strong knowledge of Microsoft Windows Server 2016/2019/2022/2025 and Active Directory. Experience with VMware vSphere, including vCenter, clustering, and resource management. Proven experience managing Cisco network infrastructure (routing, switching, VLANs, QoS, etc.). Experience with firewall configuration and management Excellent troubleshooting and problem-solving skills. Strong communication and documentation abilities. Preferred Certifications (not required) Cisco Certified Network Associate (CCNA) or higher VMware Certified Professional (VCP) Microsoft Certified: Windows Server Hybrid Administrator Associate

Senior IT Solutions Analyst (OTM) Duration : 6+ Months Must-Have Skills Senior-level OTM design, configuration, agents, workflows, fleet modules. Advanced PL/SQL development and debugging. Strong XML and integration experience. Proven ability to improve OTM performance (database tuning, server analysis). Experience with fleet operations, transportation, compliance, and optimization. BI Publisher and Tableau experience. 7+ years of Solutions Design experience. Bachelor s degree in a technical or business-related field. Preferred Skills Experience with OTM Cloud migration. Oracle ecosystem experience. Load balancing, patching, upgrades with server/DBA teams. Capacity planning and system scalability expertise. Don t Apply If Your OTM background is primarily support rather than development/configuration. You lack PL/SQL or XML experience. You have no logistics/supply chain/manufacturing background. You cannot work onsite 4 days a week in Beachwood, OH.

@ Cleveland,OH ,USA. Requirement Details: Job Title: Senior Oracle Technical Analyst Duration : Long Term Skills : OIC,SCM, Oracle ERP, PL/SQL and SQL Job Description : Bachelor's degree in Computer Science or related field. 6+ years of professional IT experience. Strong Supply Chain Management (SCM) functional knowledge. Supplier domain knowledge. AP / PO knowledge. End-to-end Oracle ERP implementation experience. Preferable experience with Oracle Cloud. PL/SQL and SQL experience - must be able to access, write and execute SQL queries. Strong data conversion experience - will be identifying the rules for data conversion and supporting the integration between downstream environments. Excellent communication and interpersonal skills - will be heavily collaborating with cross-functional teams and external vendors. Plusses: Experience with Oracle Integration Cloud (OIC) If you are interested in the opportunity listed below, please forward your updated resume along with your current contact information, or perhaps you can recommend someone who would be interested in this position.

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Business Analyst - Data Operations is responsible for developing requirements, business processes, and documentation to support data initiatives, including data warehousing, ETL, analysis, data quality, and governance services. This role assists internal customers in understanding data tools and assets, while also defining business processes and requirements. The Business Analyst - Data Operations works closely with vendors, various internal business partners, data engineering, and analytics teams to improve data services and business processes related to loan servicing and portfolio management. Job Responsibilities: * Partner with internal customers to understand business needs and opportunities and convert them to technical requirements for data engineers. * Work directly with vendors and partners on data integration projects. * Develop process maps and drive continuous process improvements. * Help develop data models and integration flows for various CM partner channels. * Support roll-out and maintenance of data governance services, including data glossaries, business rules, stewardship, semantic models, etc. * Support roll-out of data security, privacy, and compliance initiatives. * Participate in projects and troubleshooting to improve various aspects of data quality (uniqueness, integrity, accuracy, consistency, and completeness). * Coach business users in support of best practices. * Support process monitoring and analysis. * Develop analysis and automation tools for business users. Qualifications and Skills: * Bachelor's degree in Business, Information Technology, Information Systems, or a related field, or equivalent work experience. * Experience in business analysis within technology settings, covering process mapping, requirements gathering, work planning, and collaborative brainstorming. * Experience running meetings and facilitating projects. * Excellent prioritization and problem-solving skills. * Excellent customer service and communication skills. * Skilled in building relationships and influencing others. * Skilled in presenting technical ideas in business-friendly language. * Skilled in working independently and taking initiative. This is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: ********************************** California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics"). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit ***************************

Swagelok is a global organization and one of the largest employers of manufacturing talent in Northeast Ohio. We are driven by our core values of Quality, Integrity, Respect for the Individual, Customer Focus, Innovation, and Continuous Improvement, which are demonstrated through our daily actions. For 75 years, our dedication to our core values has been the foundation for our success. Our products have been up into space, down to the bottom of the ocean, and everywhere in between. That same dedication spans to our customers. Throughout our organization we demonstrate a commitment to these values and those we bring onboard. Whether you want to grow in your role or explore broad opportunities and develop new skills-you'll thrive in a culture that promotes learning and development. We strive to be a company where we all can do our best work with a true sense of purpose and belonging. **Be** Connected. **Be** Valued. **Be** You. We hope you'll consider joining our team. Responsible for the implementation, maintenance, and support of the company computing environment. May work closely with first-tier support staff to solve system problems. Ensures smooth integration of all systems in the environment, providing technical support as required. Prepare documentation that will assist in the maintenance and recovery of the systems. May serve as an internal consultant to developers, assisting them in server support, security, and other development issues that will aid the process. **Essential Duties and Responsibilites:** + Intermediate level administration of all enterprise LAN systems, including installation, configuration, upgrading, troubleshooting and supporting both server hardware and software, as well as desktop hardware and software. + Develop close working team-based relationship with Technical Architects and other Systems Administrators to enable efficient management of solutions. + Participate at an intermediate level in the logical and physical design of systems architecture services. + Develop operational standards + Build and monitor servers, maintaining the environment and applications at an intermediate level as required. + Validate and install Windows operating systems to ensure the currency and supportability of the computing environment. + Implement operating systems and applications patches and service releases as required. + Implement 3rd party and custom developed applications as required. + Provide intermediate level technical support to customers and developers during the design and coding of applications + Diagnose server operation problems and work with hardware support vendor to coordinate server repair + Demonstrated ability to understand customer plans, problems, processes and requirements. + Off hours support, as necessary **Education and/or Work Experience Requirem** **ents:** **Required:** + Bachelor's degree in Business Administration or Computer Science or equivalent experience ' + 4+ years of hands-on experience in Windows operating systems administration, particularly Cluster Server support, security, remote monitoring and support, replication, quota limits, desktop integration, data recovery and system backup + 2+ years of network protocols and directory services such as TCP/IP, LDAP, Active Directory + 2+ years of experience of hardware server platforms such as HPE. + Familiar with UNIX or Linux operating systems. + Must exhibit a strong orientation in two or more of the following skill sets: + Windows O/S, VMS + Internet Information Server, TCP/IP, SMTP, IMAP, MAPI, POP3, LDAP, IMAP4, HTTP, HTTPS, Microsoft Exchange/Outlook or comparable e-mail solution, + Windows directory (Active Directory) and domain model, Security and authentication model services, Web and database services, Media services, Communication (VPN, RAS, Radius), + Clustering architecture and distributed client connections over multiple servers (e.g., MSCS). Administrative exposure to Server hardware platforms, such as HPE. Administrative exposure to Transaction Server and/or competing products. + Extensive knowledge of one of the following database platforms: Microsoft SQL Server, Oracle. + Specific Database skills in: Database Set Up and troubleshooting, Stored Procedures, Triggers, Functions, Aspects of High Availability: Clustering, Mirroring, Log Shipping, Backup and Recovery. Proficiency in scripting languages such as PowerShell, Python, Bash, or JavaScript, with a strong understanding of writing clean, efficient, and reusable code. + Hands-on experience in automating operational tasks such as system provisioning, configuration management, patching, monitoring, and reporting. + SAN/NAS and related mass storage media administration **Preferred DBA Specific Skills/Knowledge:** Knowledge of data management services (i.e., SQL Server) and application management services (i.e., DCOM, .NET) is desirable. Must exhibit a strong orientation in two or more of the following skill sets: + Working knowledge of Active/Active or Active/Passive clustering, including system builds. + Working knowledge of database log shipping, replication and mirroring + Strong hardware experience for database servers, specifically on storage configuration and management + Data Warehouse experience with configuration and management of server environment. Experience with table partitioning and sliding window technique + Perform best practices for all aspects of a database environment: Implementations, Troubleshooting, off-hour maintenance and collaboration with Development and Systems Management Team members. + Experience on more than one Database platform + Familiar with building and supporting SQL SSIS packages + Setup, support and maintenance of SQL Server Reporting Services (SSRS) + Have high level skills in the following operating systems: Windows Server 2008 to Windows Server 2025 + Strong experience in writing scripts for troubleshooting and maintaining SQL servers as well as importing and exporting data **Working Conditions and/or Phyisical Requirements** + Working conditions associated with normal office environment. + Ability to operate standard office equipment (e.g., computer, telephone, copier, printer, etc.). + Ability to effectively communicate in both small and large groups and settings. + Ability to traverse between multiple locations in Ohio and Pennsylvania as needed. + Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and quantitative productivity standards. + Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards. Swagelok provides a comprehensive package of valuable benefits called Total Rewards focused on health and wellness, compensation, retirement planning, and supplemental rewards. To apply: 1. Click 'Apply Now' to the role of interest, upload your resume and complete the application. 2. Those that match our qualifications will be contacted to schedule a phone interview. Congratulations on taking the first step to **B** e Connected. **B** e Valued. **B** e You. _Swagelok is proud to be an Equal Opportunity Employer. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex, pregnancy, pregnancy-related medical conditions, age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law._ _Swagelok will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990, the Americans with Disabilities Act Amendments Act of 2008, and Ohio state law. _ _This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Swagelok is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason. _ \#LI-LK1 \#LI-Hybrid

What Timken makes possible begins with you. Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next. A career at Timken means you can have an immediate impact doing Work That Matters to the world- improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion. Purpose & Scope: Under the general direction of the department manager and the Teamcenter/CAD Admin team leader, serve as the Timken Company's TeamCenter PLM/PDM and CAD (ex: NX, Creo, AutoCAD, etc.) software global application administrator. Knowledge and technical support of CAD software packages in order to monitor and support so that they are up and running 24/7. Application monitoring such that the software license keys are available through the Timken network. Verify the electronic license key sheets are accurate and the annual software maintenance charges are correct. Manage the PLM/PDM and CAD software application upgrade projects - being aware of the new features and changes made in the next release of the software and its impact on the Business. Plan and coordinate global software rollout and the necessary end user training. Partner with the Timken Company Information Technology Infrastructure team to establish the engineering desktop and laptop configurations, make sure that the associated databases are running properly, and provide 2nd and 3rd level CAD Help Desk support. Requirement is for the associate to be a U.S. Citizen or a U.S. Green Card holder due to accesses to munitions/ITAR restricted data Responsibilities: * Responsible for the daily maintenance and support of the global Teamcenter PLM/PDM and CAD software applications, resolving end user issues. * Establish and document procedural Best Practices. * Keeps abreast of new technical developments in the PLM/PDM/CAD field, recommending implementations and improvements, advising end user managers and the global engineering systems team of potential benefits to the Company. * Provide excellent customer service by meeting target dates and communicating well with the customers and team members. * Provide key performance metrics to the department manager. * Meet regularly with the vendor representatives to discuss Company needs and understanding of new PLM/PDM/CAD software developments, as well as hardware requirements. Technical/Functional Skills * Prior experience with administering, configuring, and installing PLM/PDM and 3D/2D CAD software. * Strong analytical and problem-solving skills with experience resolving ambiguous technical issues/requests. * Demonstrate aptitude in various computer languages (ex: C#, C++, XML). * Working knowledge of SQL and relational database skills * Experience with JSON data interchange format is a plus. Minimum Qualification: * Bachelor's degree in Engineering, Computer Science, Management Information Systems or related degree preferred with 2+ years' work experience in supporting PLM/PLM software. Equivalent years of experience and education may be considered. * Candidate must be a U.S. Citizen or a U.S. Green Card holder due to accesses to munitions/ITAR restricted data. This position may require access to United States export controlled technical data ("CTD") and hardware under the Departments of US State (ITAR) and/or Commerce (EAR). Eligible candidates are; US Citizens, Green Card holders, Asylees or others eligible to receive US export license authorizations. Candidate must be authorized to work in the US. All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Position: Oracle Communications MetaSolv Solutions Analyst Location is in Cleveland OH. Duration: 10+ Months Need candidates on W2 only Key experience is with Oracle Communications MetaSolv Solutions. This is a long term contact. there are 3 open position. Work needs to be done onsite. Looking for three (3) resources for Oracle Communications MetaSolv Solution (MSS) Analyst's . Product catalog background. PSR orders, provisioning plans, customer order layer. Ability to map product catalog features, feature labels, and previous migration experience Additional Information Regards, Vishal Rana Talent & Client Acquisition Specialist |Phone: 510 254 3300 Ext 178 |

The shift is Mon-Fri 8am-5pm EST 2-3 month engagement In the role of IT Analyst for Diebold Nixdorf, you will perform advanced operational and/or technical support functions to maintain and improve Diebold Nixdorf's IT systems. This position works directly with our call centers and takes escalated tickets from level1 that remain unresolved. As well, this position provides instant response to our senior executive leadership staff, including assistants and board of directors. Primary interaction, including requests come from Diebold Nixdorf Associates, Customers, and Suppliers. Our support team primarily services North America, but we interact daily with our co-workers globally. The selected candidate will have responsibility for mentoring and facilitating the growth of other teammates. The position requires excellent organizational skills, and the ability to multi-task in an IT environment. Excellent interpersonal skills and above average verbal and written communication skills are also needed. The IT Analyst will provide desktop support to our on-site staff in the North Canton campus. In addition, you will develop and maintain documentation for team processes and procedures. ESSENTIAL FUNCTIONS Interacting with Diebold Nixdorf senior leadership team at a moment's notice. Potential to fulfill a dual role in helping the incident management team members to resolve production issues. Work in a high demand environment. Collaborate with global IT associates and take the lead to resolve complex trending issues. Interacting with Diebold Nixdorf associates at all levels within the organization. Maintaining records and ensuring proper tracking and control of IT assets. Researching, resolving, and responding to requests received via the Service Desk and other channels. Triaging incoming calls/emails and self-service tickets. Reassigning, and working utilizing helpdesk tracking software. Creating knowledge base solutions and providing assistance to Service Desk associates and other channels. Recording, communicating, and resolving technical and non-technical issues. Mentoring, coaching, and training other team members. Provide support and resolve problems for customer satisfaction SPECIAL KNOWLEDGE, SKILLS, AND ABILITIES: Technical Diploma or certification, or 1+ years of applicable work experience. Industry recognized certifications are desired. Critical thinking is a must. Self-starter that can research trending problems until resolution. Strong analytical and problem-solving skills. Strong customer service skills. Detailed knowledge of PC hardware and software installation and configuration. PC skills in Windows OS, Networking, and Laptop technologies. Basic understanding of scripting and building software packages. Basic understanding of active directory. Basic understanding of SCCM and WMI. Basic understanding of imaging and data backups. Good understanding of telephony. Extensive experience troubleshooting Microsoft Outlook/Skype. Experience with Service Level Management Tools. Strong customer service skills. ITIL certification a plus. Cross Recruiting Inc is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company

Job Information Technology Schedule Full-time Job is only avaialble in the above locations There may be a hiring bonus which may be used for relocation expenses There is no remote/virtual work scenario Job Title Intermediate/Senior/Lead Business Systems Analyst Responsibilities: General Provide leadership to project teams to lead external vendors on projects Provide organizational leadership to project team members Act as the technical leader for requirements, facilitating requirements and ensuring a quality on time delivery to the business customer Intermediate BA: Under minimal supervision, facilitate the business analysis process to identify business requirements for system solutions or improved processes that will increase efficiency and overall productivity. Work cohesively with developers, business units, external vendors, and other test team members. Responsible for the coordination of test planning for various types of projects. Works on project teams that are developing or modifying moderately complex information systems. Includes analysis and documentation of business and system requirement and coordinating testing. Analyzes business unit requests and understands business requirements, works with various technical staff members to determine possible solutions and communicate business and system impacts to IT and Operations staff. Responsible for all artifacts and tasks produced in the Requirements and Testing disciplines of the Rational Unified Process (RUP), including Stakeholder Requests, current and future state models, Use Cases, Business Rules, User Interface requirements, Mapping documents, Supplementary Specifications and associated diagrams also includes Test Plans and test cases. Senior / Lead BA: Provides leadership to project teams and external vendors and works with the business to facilitate on time delivery of projects Provide mentoring to fellow team members in all areas including vendor management, artifact management, and all related tools. Lead the business analysis and testing processes and collaborate with project teams and external vendors in the delivery of software solutions for TCM Technology Services and our trading partners. Translate stakeholder needs into system requirements. Works closely with and provides leadership to other project team members and vendors that are developing or modifying complex information systems. Maintains positive working relationships between Annuity Services, Technology Services and our Trading Partners. Facilitates the elicitation and documentation of business and functional requirements and Testing disciplines of the Rational Unified Process (RUP), including Stakeholder requests, current and future state models, Use Cases, Business Rules, User Interface requirements, Mapping documents, Supplementary Specifications and associated diagrams; also includes Test Plans and test cases. Qualifications: General Experience leading structured projects in a complex technical environment Proven ability to lead external vendors Ability to provide, receive, and act on critical feedback Proven ability to work within a structured team environment and assist with successful delivery of projects Intermediate BSA: Bachelor's degree or equivalent education/experience, preferably in IT or a business area discipline. Minimum of 2-4 years experience in business analysis. 2-4 years of industry experience preferred. Senior BA: Bachelor's degree or equivalent education/experience, preferably in IT or a business area discipline (i.e. accounting, investments, or marketing). Minimum of 5 or more years of experience in business systems analysis. 2-4 years of industry experience also preferred. Two years of experience managing technical projects in a complex environment. Lead BA: Bachelor's degree, preferably in IT or a business area discipline (i.e. accounting, investments, or marketing) or equivalent education/experience. Minimum of 8 or more years of experience in business systems analysis. 2-4 years of industry experience also preferred. Two years of experience managing technical projects in a complex environment. Additional Information All your information will be kept confidential according to EEO guidelines.

Apply FINANCIAL SYSTEMS ANALYST (CYBER) Department of Defense Defense Finance and Accounting Service IT DIR OFFICE, ACCOUNTING SERVICES, ARMY SYSTEMS, DEBT & FMS SYSTEMS SUSTAINMENT BR, ZTCAC Apply Print Share * * * * Save * This job is open to * Requirements * How you will be evaluated * Required documents * How to apply Summary This job announcement uses the USA Hire Assessment to evaluate applicants. For more information, visit USA Hire Assessment. Summary This job announcement uses the USA Hire Assessment to evaluate applicants. For more information, visit USA Hire Assessment. Overview Help Accepting applications Open & closing dates 12/11/2025 to 12/26/2025 Salary $89,447 to - $120,301 per year View salaries at: ***************************************************************************************** Pay scale & grade GS 12 Locations 1 vacancy in the following locations: Indianapolis, IN Cleveland, OH Columbus, OH Remote job No Telework eligible No Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy. Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential 12 Job family (Series) * 0501 Financial Administration And Program Supervisory status No Security clearance Secret Drug test No Position sensitivity and risk Critical-Sensitive (CS)/High Risk Trust determination process * National security Financial disclosure No Bargaining unit status Yes Announcement number DFAS-ML-12844983-26 Control number 851923200 This job is open to Help Federal employees - Competitive service Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants. Veterans Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference Military spouses Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty. Clarification from the agency This announcement is open to current, permanent DoD Federal Civilian Employees in the competitive service, DoD VRA employees, eligible Priority Placement Program DoD Military Spouse Preference applicants, and eligible PPP applicants, Military Spouses, Veterans Employment Opportunities Act (VEOA) and eligible Interagency Career Transition Assistance Plan applicants (ICTAP). Duties Help * As an Information System Security Manager (ISSM), implements and enforces all DoD information system Information Assurance (IA) program policies and procedures for IT applications. * Develops application security plans, policy guidance, operations regulations, and procedures to ensure IA regulatory requirements are followed in support of assigned application and systems. * As the ISSM, manages and updates eMASS as a part of the RMF program including mitigation of findings and Plans of Action and Milestone development. * Plans and conducts financial system research studies, analyzes and evaluates study results, draws conclusions from study results, and makes recommendations for change. Requirements Help Conditions of employment * Must be a U.S Citizen or National * This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination. * Registered for Selective Service (males born after 12-31-1959) * Suitable for Federal employment * Time after Competitive Appointment: Candidates must have served 3 months after latest competitive appointment in the Federal service. * Time in Grade Requirement - see the Qualifications field below for more details. * Obtain/Maintain Financial Management Certification * New employees to the Defense Finance and Accounting Service will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov. * In accordance with the DoD 8140 policy series, the position is subject to completing Foundational Qualifications in 9 months and completing Residential Qualification requirements in 12 months. Qualifications One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-11) within the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as: Applying auditing principles, techniques, policies and regulations with the objective of improving the information technology control environment of financial/accounting systems: identifying, documenting and recommending, improving systemic control environments of financial/accounting systems; conducting corrective actions and executing software test plans and System Change Requests for financial/accounting system. Time-in-Grade: Current or former federal employees who have held a GS position in the preceding 52 weeks, must meet the time in grade requirement. Applicant must have served 52 weeks as a GS-11 or higher grade in Federal Service. You may qualify for consideration if meeting time-in grade, specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement. The effective date of your SF-50 must reflect that you will meet the 52-week time in grade requirement within 30 days of the announcement closing. You may qualify for consideration if meeting time-in grade, specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement. Education Education is not substitutable for specialized experience at this grade level. Additional information * Moving expenses will be paid. * The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable. For information on these changes and the Relocation Income Tax Allowance (RITA), for which some appointees are eligible, click here. * For positions where relocation is paid (see Location block of vacancy announcement), you can learn more about relocation allowances and entitlements. * Telework availability is limited and will only be provided on a rare case-by-case basis during situations where Agency Leadership has determined that telework serves a compelling DoD need. * We may use this announcement to make a temporary promotion. For some positions, the temporary promotion may be made permanent without further competition. * Selections are subject to restrictions resulting from the DoD Program for Stability of Civilian Employment. * As a condition of employment, you may be required to serve a 1 YEAR during which we'll evaluate whether your continued employment advances the public interest. The evaluation will consider: your performance and conduct; the needs and interests of the agency; whether your continued employment advances agency or governmental goals; and whether your continued employment advances the efficiency of the Federal service. At the end of the probationary period, your employment will be terminated unless you receive certification that your continued employment advances the public interest. * We may use this announcement to fill additional vacancies within 120 days of the closing date. * This position is EXEMPT from the Fair Labor Standards Act. * Travel requirement is OCCASIONAL. * This position IS covered by a bargaining unit. * PPP Application Based Preference Eligibles (Military Reserve and National Guard technicians, Military Reserve and National Guard technicians receiving disability retirement, and Retained Grade employees) will receive priority consideration at the full performance level only. * Pay for first time hires to the Federal Government will typically be set at step 1 salary range for their respective grade level. * Retired Civil Service Employee: Employment of retired Federal employees receiving an annuity is subject to the requirements of the Department of Defense (DoD) policy guidance. (See DoD Instruction 1400.25, Volume 300, here. * The Security Designation will vary and dependent upon position and may require a secret clearance or higher. Employment in this position requires a background investigation which may delay starting date. If you are selected and cannot obtain a favorable security determination within a reasonable period of time due to disclosed/undisclosed background issues, the employment offer may be withdrawn. Individuals selected are required to obtain/maintain a favorable security determination to occupy a sensitive position within the agency as a condition of employment. Failure to maintain eligibility to occupy a sensitive position may result in termination. For more information see the security section of Understanding Vacancy Announcements. * Criminal History Inquiries- For some positions, criminal history inquiries may not take place before you receive a conditional job offer. Please see Fair Chance to Compete for Jobs Act of 2019 (dfas.mil) for more information on The Fair Chance to Compete Act, exceptions, and DFAS contact information. Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. IMPORTANT NOTE - YOU MUST FOLLOW ALL APPLICATION INSTRUCTIONS CAREFULLY. ERRORS OR OMISSIONS MAY AFFECT YOUR RATING. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): * Accountability * Arithmetic/Mathematical Reasoning * Attention to Detail * Customer Service * Decision Making * Flexibility * Integrity/Honesty * Interpersonal Skills * Learning * Reasoning * Self-Management * Stress Tolerance * Teamwork The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score of fail to complete the assessment. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help You must provide a complete Application Package which includes: 1. Resume: A two-page maximum resume is required. Applicant guidance on the two-page resume requirement may be found at OPM.gov or at USAJ Resource Center. 2. Complete initial Eligibility Questionnaire: Your resume must demonstrate the quality of your work as it relates to the experience requirements outlined in the job announcement. 3. Other Supporting Documents. 4. If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here. The following supporting documents are ONLY required if applicable to your personal qualifications or status. They must be received by the closing date of the announcement. 1. Transcripts and/or Certifications: You must submit documentation if you are substituting education for experience. For additional information on acceptable documents or to see if you must submit documentation click here Transcripts and Certifications. You must also document your education and/or certifications in your resume. 2. SF-50: Current and former federal employees, including current and former DFAS employees, must submit their SF-50 (Notification of Personnel Action) reflecting their highest grade held on a permanent basis for at least 52 weeks, tenure, and appointment type. Failure to provide this document may result in disqualification. 3. Veterans Documentation: Click to review these authorities and documents verifying eligibility for a VEOA, VRA and/or 30% or more disabled veterans hiring authorities. 4. Military Spouse Preference (MSP) Eligible: Military Spouse Preference applicants, must be selected and placed at the highest grade level for which they have applied and been determined best qualified up to and including the full performance level. You must include a completed copy of the Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for Military Spouse Preference. To download the checklist, select "Save" or "Save As" instead of "Open." Save the document to your device then open it as a PDF. Once the form is opened, select "Enable All Features" and the form will populate so that it can be completed. ************************************************************** 5. Military Reserve (MR) and National Guard (NG) Technicians PPP Eligible: MR and NG technicians PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician preference. Click here to obtain a copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist. 6. Military Reserve (MR) and National Guard (NG) Technicians Receiving Disability Retirement PPP Eligible: MR and NG technicians receiving disability retirement PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician Disability preference. Click here to obtain a copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist. 7. Retained Grade PPP Eligible: Retained Grade PPP applicants, must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Retained Grade PPP Self-Certification Checklist to verify your eligibility for Retained Grade preference. Click here to obtain a copy of the Retained Grade PPP Self-Certification Checklist. 8. ICTAP Eligibles: A copy of the RIF separation notice and SF-50 if available. 9. Other Special Hiring Authorities: Click here to review these authorities and the documentation you are required to submit. 10. You may submit a cover letter which will be forwarded to the selecting official with your resume. Your cover letter will not be used to verify your qualifications or eligibility. WARNING: Failure to submit a complete application package including any required documentation by 11:59 PM (EST) 12/26/2025, or at the time of application for announcements with an extended closing date, may result in an ineligible rating and loss of consideration. To verify that your application is complete, log into your USAJOBS account, select Application Status and More Information. The Details page will display the status of your application. It is the applicant's responsibility to verify that information entered, uploaded, or faxed is received, legible and accurate. HR will not modify answers submitted by an applicant. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply Help The following link will help you determine if you meet the eligibility to apply for this position: *************************************************************************************** PLEASE NOTE: You will be considered only for those appointment eligibilities for which you select, attach supporting documentation and are found eligible. Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required assessments, and required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: * Click the Apply Online button. * Answer the questions presented in the application and attach all necessary supporting documentation. * Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date. * If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. * Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. * Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. * Set aside at least 3 hours to take the USA Hire assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. * Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at **************************************** To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: Click on this: ******************************************************** Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Agency contact information HR Customer Care Center Phone ************** Email ************************************************ Address DFAS - INFO AND TECHNOLOGY DIR OFFICE 4800 Mark Center Drive Alexandria, VA 22350 US Next steps The resume you submit will be used to assess your qualifications for the job and to identify the best-qualified applicants to be referred to the hiring manager for further consideration and possible interviews. We will notify you of the outcome after each of these steps is completed. After making a tentative job offer, we will conduct a suitability/security background investigation. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request Required Documents Help You must provide a complete Application Package which includes: 1. Resume: A two-page maximum resume is required. Applicant guidance on the two-page resume requirement may be found at OPM.gov or at USAJ Resource Center. 2. Complete initial Eligibility Questionnaire: Your resume must demonstrate the quality of your work as it relates to the experience requirements outlined in the job announcement. 3. Other Supporting Documents. 4. If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here. The following supporting documents are ONLY required if applicable to your personal qualifications or status. They must be received by the closing date of the announcement. 1. Transcripts and/or Certifications: You must submit documentation if you are substituting education for experience. For additional information on acceptable documents or to see if you must submit documentation click here Transcripts and Certifications. You must also document your education and/or certifications in your resume. 2. SF-50: Current and former federal employees, including current and former DFAS employees, must submit their SF-50 (Notification of Personnel Action) reflecting their highest grade held on a permanent basis for at least 52 weeks, tenure, and appointment type. Failure to provide this document may result in disqualification. 3. Veterans Documentation: Click to review these authorities and documents verifying eligibility for a VEOA, VRA and/or 30% or more disabled veterans hiring authorities. 4. Military Spouse Preference (MSP) Eligible: Military Spouse Preference applicants, must be selected and placed at the highest grade level for which they have applied and been determined best qualified up to and including the full performance level. You must include a completed copy of the Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for Military Spouse Preference. To download the checklist, select "Save" or "Save As" instead of "Open." Save the document to your device then open it as a PDF. Once the form is opened, select "Enable All Features" and the form will populate so that it can be completed. ************************************************************** 5. Military Reserve (MR) and National Guard (NG) Technicians PPP Eligible: MR and NG technicians PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician preference. Click here to obtain a copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist. 6. Military Reserve (MR) and National Guard (NG) Technicians Receiving Disability Retirement PPP Eligible: MR and NG technicians receiving disability retirement PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician Disability preference. Click here to obtain a copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist. 7. Retained Grade PPP Eligible: Retained Grade PPP applicants, must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Retained Grade PPP Self-Certification Checklist to verify your eligibility for Retained Grade preference. Click here to obtain a copy of the Retained Grade PPP Self-Certification Checklist. 8. ICTAP Eligibles: A copy of the RIF separation notice and SF-50 if available. 9. Other Special Hiring Authorities: Click here to review these authorities and the documentation you are required to submit. 10. You may submit a cover letter which will be forwarded to the selecting official with your resume. Your cover letter will not be used to verify your qualifications or eligibility. WARNING: Failure to submit a complete application package including any required documentation by 11:59 PM (EST) 12/26/2025, or at the time of application for announcements with an extended closing date, may result in an ineligible rating and loss of consideration. To verify that your application is complete, log into your USAJOBS account, select Application Status and More Information. The Details page will display the status of your application. It is the applicant's responsibility to verify that information entered, uploaded, or faxed is received, legible and accurate. HR will not modify answers submitted by an applicant. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Job Details Experienced StepForward Main Office - Cleveland, OH Full-Time 52 Weeks 4 Year Degree $49037.00 - $61297.00 Salary Monday - Friday (8:00am - 5:00pm) Information Technology Purpose of Classification: As the Information Systems Analyst, the primary responsibility is to have a strong understanding of both local and cloud-based networking technologies, as well as expertise in managing and configuring Microsoft Azure environments. Essential Functions: Provide technical support and troubleshooting for end-user hardware and software issues, including desktops, laptops, printers, and other peripherals. Install, configure, and maintain computer hardware, operating systems, and software applications. Manage and configure Microsoft Azure services, including virtual networks, network security groups, and email support Implement and maintain secure network connectivity between on-premises and cloud environments Administrator of On-Prem Active Directory and Entra ID Cloud Environment with Microsoft 365 Provide technical support and training to end-users on network-related issues Collaborate with cross-functional teams to ensure seamless integration of network solutions Stay up-to-date with the latest networking & cloud technologies best practices Additional Functions: Performs other related duties as required. Minimum Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience in network administration and support. Proficient in configuring and managing LAN and WAN technologies, including routers, switches, firewalls, and wireless networks. Extensive experience with Microsoft Azure services, including virtual networks, network security groups, Exchange, Entra ID and Microsoft Active Directory. Strong understanding of network protocols, security, and troubleshooting techniques. Familiarity with cloud computing concepts and best practices. Excellent problem-solving and analytical skills. Strong communication and collaboration skills. Preferred Certifications: Microsoft Certified: Azure Administrator Associate Cisco Certified Network Associate (CCNA) CompTIA Network+ or Security+ Additional Requirements/Conditions of Employment: Successful results of pre and continued employment assessments including fingerprinting, drug testing, medical examinations and background check(s). Step Forward is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Agency will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

We are seeking a highly skilled and motivated Senior Network & IT Operations Analyst to join our team. This dual-focused role is critical to the stability and efficiency of our technical infrastructure and the smooth execution of IT operations. The ideal candidate will possess deep expertise in network engineering, coupled with strong analytical skills for project management, service management, and compliance support. This role involves close collaboration with the Executive Director of Technology and serves as a key technical escalation point within the organization. Essential Duties and Responsibilities Network Engineering and Infrastructure Management (Emphasis) Network Design & Maintenance: Oversee the planning, configuration, maintenance, and optimization of all network infrastructure components, including routers, switches (LAN/WAN), firewalls, load balancers, and VPNs. Wireless Management: Manage and maintain the organization's wireless network infrastructure, ensuring optimal coverage, security, and performance. Troubleshooting: Serve as the primary Tier 3 escalation point for complex network-related issues, performing advanced diagnostics and resolution. Documentation: Maintain up-to-date and accurate network topology maps, configuration guides, and procedural documentation. IT Operations Support Operational Oversight: Collaborate with the Executive Director to ensure the smooth day-to-day operation of all IT services and infrastructure. Service & Ticket Management: Assist in the ongoing administration of the IT Service Management (ITSM) system, including period ticket metric reviews, process review, and assisting in defining service level agreements (SLAs). General IT Support: Provide proactive and reactive general IT assistance to support the objectives of the organization.. Project Management & Logistics Support Project Leadership: Lead and support various IT projects from initiation through closure, focusing heavily on technical implementation and logistical coordination. Progress Monitoring: Monitor project timelines, identify bottlenecks, and proactively work to resolve impediments and ensure project goals are met efficiently. Vendor Coordination: Manage relationships and technical engagement with third-party vendors for network services, hardware, and software. Cyber Security and Compliance Support Security Audits: Assist in performing Cyber Security Audits, including identifying vulnerabilities, assessing risks, and recommending remediation strategies. Documentation & Policy Review: Participate in the review and updating of IT security policies, operational procedures, and compliance-related documentation. Security Implementation: Assist in the deployment and maintenance of security tools and protocols relevant to the network infrastructure (e.g., access control, intrusion detection). Tier 3 Helpdesk Support Advanced Escalation: Act as the final technical escalation point for the helpdesk, resolving complex hardware, software, and system issues that cannot be handled by Tier 1 or Tier 2 staff. Mentorship: Provide technical guidance and training to help desk staff to improve overall support quality and first-call resolution rates.