How to hire a technical account manager

How to hire a technical account manager, step by step

Here's a step-by-step technical account manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a technical account manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new technical account manager
• Step 8: Go through the hiring process checklist

What does a technical account manager do?

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1. Identify your hiring needs

   Before you start hiring a technical account manager, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect technical account manager also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   The following list breaks down different types of technical account managers and their corresponding salaries.

   Type of Technical Account Manager	Description	Hourly rate
   Technical Account Manager	Producers and directors create motion pictures, television shows, live theater, commercials, and other performing arts productions. They interpret a writer’s script to entertain or inform an audience.	$35-64
   Director, Video Production	Video Production Directors are responsible for translating screenplays on to screen and directing operations of video production. Their duties include selecting crew members and cast, scouting locations, developing the script, adjusting lighting and framing, directing actors, musicians other artists, and undertaking editing work with post-production staff... Show more	$21-62
   Production Director	Production directors work with production teams to manage the operation workflow, quality, and schedule adherence. They also monitor production activities to make necessary adjustments to the schedule to ensure that all deliverables are delivered on time, develop ideas for process improvements, and optimize production speed while maintaining the quality of the products... Show more	$33-95

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Cloud
   • Database
   • Project Management
   • Technical Support
   • Customer Service
   • Strong Analytical
   • Customer Satisfaction
   • Professional Services
   • Customer Support
   • Java
   • Business Development
   • Customer Issues
   • Azure
   • Saas

   Check all skills

   Responsibilities:

   • Manage product life-cycle, windows configurations, networking and updates.
   • Achieve mastery of all aspect of project executions: planning, tagging, recruitment, QA and monitoring.
   • Facilitate clients' integration and adoption of product features to achieve business goals and maximize value of enterprise CRM software.
   • Manage product procurement, warranty and SLA agreements, plan resources, budget, and inventory for large, public sector accounts
   • Manage multiple functions-projects-programs through impact/scope analysis, resource forecasting, and quality/timely SDLC delivery.
   • Project manage, private label and turnkey enterprise-class, cloud-base SaaS platforms to deliver integrate marketing solutions.

   More technical account manager duties

3. Make a budget

   Including a salary range in your technical account manager job description is a great way to entice the best and brightest candidates. A technical account manager salary can vary based on several factors:

   • Location. For example, technical account managers' average salary in louisiana is 52% less than in california.
   • Seniority. Entry-level technical account managers earn 46% less than senior-level technical account managers.
   • Certifications. A technical account manager with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a technical account manager's salary.

   Average technical account manager salary

   $100,010yearly

   $48.08 hourly rate

   ---

   Entry-level technical account manager salary

   $73,000 yearly salary

   Updated December 5, 2025

   Average technical account manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$146,721	$71
   2	New York	$116,335	$56
   3	Georgia	$111,554	$54
   4	District of Columbia	$104,778	$50
   5	New Jersey	$101,191	$49
   6	Washington	$100,604	$48
   7	Massachusetts	$96,423	$46
   8	Maryland	$95,288	$46
   9	Colorado	$94,276	$45
   10	Texas	$93,571	$45
   11	Oregon	$92,596	$45
   12	Arizona	$91,478	$44
   13	Minnesota	$91,358	$44
   14	Utah	$90,988	$44
   15	Illinois	$90,016	$43
   16	Florida	$87,144	$42
   17	North Carolina	$86,460	$42
   18	Ohio	$85,711	$41
   19	Virginia	$83,311	$40
   20	Pennsylvania	$82,061	$39

   Average technical account manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Pure Storage	$133,133	$64.01	9
   2	Bloomberg	$130,712	$62.84	42
   3	PayPal	$130,429	$62.71	15
   4	F5	$128,452	$61.76	6
   5	Panaya	$125,593	$60.38
   6	PlayStation	$125,128	$60.16	8
   7	Cloudflare	$123,612	$59.43	16
   8	Host Analytics Inc	$122,810	$59.04
   9	Sony Interactive Entertainment America	$121,274	$58.30
   10	AppNeta	$120,681	$58.02
   11	Google	$120,547	$57.96	117
   12	Maven Wave	$119,793	$57.59
   13	Advent Software	$119,326	$57.37
   14	Fortinet	$118,685	$57.06	49
   15	LogRhythm	$118,595	$57.02
   16	VMware	$118,179	$56.82
   17	Twitter	$117,882	$56.67	1
   18	SS&C Technologies	$117,550	$56.51	3
   19	Netwrix	$117,530	$56.50	1
   20	Iris Software	$117,344	$56.42	2

4. Writing a technical account manager job description

   A technical account manager job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a technical account manager job description:

   Technical account manager job description example

   Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
   
   The Technical Account Manager is a technical expert who works collaboratively with Account Management and cross-functionally with Product and Development. Their goals are to drive performance and growth with the client, provide guidance on maximizing client experience with ACTIVE products, and to proactively ensure a stable and secure product experience. The role requires strong problem-solving, communication, and client-relation skills.
   Responsibilities:
   Perform a deep dive review of the clients business systems requirements and understanding of relevant business operations Successfully migrate top clients from old software by providing client-specific gap analysis, detailed communication, and thorough training sessions.Provide direct, daily support to key clients by troubleshooting simple issues and questions across applications, resolving issues, answering questions (via email and phone). Coordinate with Tech Support for more complex issues.Record support work in Salesforce.com Following up with internal departments regarding product issues, bugs, developments etc and feeding this information to both the client and AMReport and manage any client impacting product escalations. Collaborate with product team to troubleshoot and effectively resolve with minimal impact to client and customers.Provide timely and ongoing communication to clients Develop and maintain strong business relations with top-end A clients.Work closely with the AM to understand the best ways to maximize both the relationship as well as revenue for ActiveProvide in-person and web-based custom trainings regarding product functionality across multiple software applications.Collaborate with product teams to design, review, and test new product enhancements that meet the needs of clients.Communicate to Partner and Local Licensees product releases, and roadmap updates Travel to events to help manage onsite solutions and provide continual process improvement consultation.Continuously search for innovative ways to improve the customer experience
   
   Requirements & Skills:
   Experience and demonstrated ability to prioritize and multitask in a deadline driven high-pressure environment Experience and demonstrated ability to provide an outstanding level of customer service.Ability to develop professional relationships and provide support via phone based and email based communication in a professional, polite and articulate manner Technical Orientation and the ability to quickly learn new technology Bachelor degree required At least 1 year of experience as a key point of contact for large/strategic clients.Proficient in Microsoft OfficeStrong attention to detail Good problem-solving skills with the ability to think creatively Must be team oriented with the ability to work independently Proven working experience in website building The ability to make modifications to existing templates written in both CSS and HTML both CSS and HTMLSQL Server experience preferred
   
   About ACTIVE:
   ACTIVE Network is the leading global marketplace for activities and events, connecting participants and activity organizers, while offering unparalleled business intelligence through our industry-leading data solutions and insights platform that helps organizers drive increased participation and revenue. ACTIVE Network annually processes nearly 100 million registrations and more than $3B in payments for over 42,000 organizers and 650,000 activities and events worldwide. Our enterprise-level ACTIVEWorks platform offers organizers leading-edge SaaS technology that streamlines the administration of activities and events. Our ACTIVE Network Activity Cloud™ platform combines data analytics and business intelligence tools to provide actionable insights that help organizers better manage their events and increase participation. Founded in 1999, ACTIVE Network is headquartered in Dallas, Texas, with offices throughout North America, Europe, Asia and Australia. For more information, please visit ACTIVEnetwork.com and follow us on Twitter.
   
   Global Payments Inc. is an equal opportunity employer.
   Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

   Copy this example

   

5. Post your job

   There are a few common ways to find technical account managers for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your technical account manager job on Zippia to find and recruit technical account manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with technical account manager candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new technical account manager

   Once you've found the technical account manager candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new technical account manager. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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