Technical assistant jobs in Elkhart, IN

Purpose: This position exists to interface with dealers and retail customers ensuring Jayco's product warranty and service objectives are administered and accomplished in a timely, cost effective manner. Essential Functions: * Communicates with customers and dealers in a professional manner to gather facts, negotiate solutions and resolve disputes. * Responds to telephone and written inquiries on a wide variety of issues using SOPs in a high call volume environment. * Authorizes dealer warranty work within guidelines and procedures. * Authorizes repairs and supplies parts to non-Jayco repair centers. * Provides information repair procedures and initiates unit returns for repair work. * Provides technical service information to dealers and customers. * Files incident reports for property damage, personal injury or fire. Additional Functions: * Enters pertinent information into unit files. * Performs other duties relating to technical service bulletins, arranging for transportation of returned parts or units, etc. Preferred Experience/ Knowledge: * Knowledge of RV construction processes, warranty provisions, codes & standards, Lemon Laws, etc. * Technical aptitude is required. * Prior high volume call center experience is helpful. Necessary Skills & Abilities: * Willingness to learn, grow and adapt to an ever changing product environment. * Listening skills to thoroughly understand problems and respond appropriately in a timely manner. * Desire and ability to problem solve effectively. Work Requirements: * This position may require sitting, standing, working in front of a computer monitor in an open office setting approximately 95% of the day. * This position regularly requires communicating with others; use of hands and fingers to operate phone, keyboard and other tools; reaching with hands and arms. * This position is a full-time position, which may require some flexibility in hours and days worked. * Regular attendance is required. * Supervisory responsibilities: none * Remote work: not available. * Management reserves the right to assign or reassign duties and responsibilities to this job at any time.

The Service Coordinator serves as the single operational point of contact for internal teams - ensuring the timely management, resolution, and documentation of service tickets. This role focuses on driving efficiency within the service team by managing and prioritizing incoming ticket requests, as well as ticket backlog. The main aspect of this role will be facilitating daily scheduling and the completion of service tickets from start to finish. In addition, this position will be responsible for coordinating escalations as needed and producing KPI-driven reporting. The Service Coordinator works closely with the Service Manager to set the tone and direction for the team's performance - fostering alignment, accountability, and continuous improvement in service delivery. This position is critical for ensuring that operational workflows remain efficient, transparent, and aligned with the company's elite service level expectations. Key Responsibilities: Proactively manage and monitor incoming ticket requests and the ticket backlog, prioritizing and assigning tickets to maintain service level commitments of multiple clients and optimize team efficiency. Collaborate with the Service Manager to structure the team's daily and weekly priorities, helping ensure consistent execution and goal alignment. Schedule service tickets and technician assignments based on availability, ticket urgency, and client needs. Track and escalate time-sensitive or high-priority tickets from start to finish - facilitating communication between internal teams to expedite resolution. Compile and distribute daily and weekly client reporting, highlighting trends in service delivery performance, service level compliance, and team workload. Assist in coordinating cross-functional efforts with other departments to streamline workflows and reduce delays in issue resolution. Participate in service meetings and contribute to operational improvement initiatives by providing feedback based on ticket analysis. Essential Functions: Maintain visibility into service team operations by managing ticket flow and backlog organization. Facilitate daily huddles in partnership with the Service Manager to align priorities. Support real-time triage of escalated tickets and aid in assignment decisions. Monitor performance against service agreements and recommend corrective actions when necessary. Maintain accurate and timely updates in ticketing and scheduling systems. Knowledge, Skills, and Abilities: Strong organizational skills with the ability to manage multiple competing priorities. Excellent communication skills, both verbal and written. Ability to interpret and report on operational data and KPIs. Familiarity with ticketing systems (ConnectWise, ServiceNow) and basic IT service workflows. Strong attention to detail with a focus on customer service and service level agreement metrics. Capability to identify workflow inefficiencies and suggest improvements. Proficiency with Microsoft Office tools (Excel, Outlook, Teams) and service management systems. Qualifications: 2+ years of experience in a service coordination, dispatcher, or administrative support role (preferably in IT or technical services). Customer service or technical support background preferred. Experience working in fast-paced, high-volume environments. Familiarity with ITIL, service desk, or managed services concepts is a plus. Physical and Travel Requirements: Ability to sit for extended periods and frequently use phone and computer systems. May occasionally be required to lift up to 40 lbs. Occasional travel may be required for training or operational meetings. Work Hours: Regular 1st shift business hours required. Occasional weekend or evening work may be required based on workload or special projects.

As a Technical Support Specialist I, you will play a vital role in delivering exceptional technical support to our clients. Acting as both the first point of contact and a problem solver, you will assess and address client inquiries efficiently, providing technical assistance, troubleshooting issues, and escalating complex cases when necessary. Your responsibilities will include remote troubleshooting, incident management, proactive maintenance, and ensuring effective communication between clients and our company. Essential Duties & Responsibilities: Client Support & Coordination: Serve as the first point of contact for clients seeking technical support via phone, email, and web platform Assess client needs quickly and efficiently, providing immediate resolutions when possible or routing to the appropriate technician Create, track, and manage service tickets using a service desk ticketing system Maintain service level agreements (SLAs) by tracking engagement and ensuring timely responses Follow up with clients to confirm issue resolution and track service delivery success Technical Support & Troubleshooting: Deliver technical support across multiple clients, understanding diverse IT environments Utilize remote desktop tools and troubleshooting techniques to diagnose and resolve issues efficiently Perform quick service tasks (e.g., password resets, filtering rule changes) with appropriate training Install, configure, and upgrade software and hardware components Provide proactive maintenance, monitoring systems to prevent potential issues Maintain and support client technology assets, including servers, clients, printers, wireless hardware, and network infrastructure Incident & Service Management: Log, categorize, prioritize, and diagnose incidents while providing workarounds when necessary Escalate complex technical issues to higher-tier support teams Track progress between service teams to ensure quality and timely follow-ups Process service and change requests for new users, terminated users, and organizational changes Training & Communication: Maintain accurate documentation of incidents, problems, and resolutions Assist in developing technical standards and workflows Train end-users and prepare training materials on hardware and software usage Provide guidance to clients on new systems, software, and IT best practices Preferred Skills: Experience in a help desk, service desk, or technical support role; MSP experience preferred Strong knowledge of systems, software, and hardware troubleshooting Familiarity with Active Directory and ticketing systems IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus Strong customer service and troubleshooting skills Ability to communicate effectively, both verbal and written, with diverse individuals at all levels Resourceful, self-starter, and productive in a fast-paced, entrepreneurial environment Inquisitive mindset with a passion for learning and applying new technologies Additional Requirements: Must possess a valid driver's license and have reliable transportation, as travel to client sites may be required Must be able to lift up to 50 lbs. as needed for hardware installations What's in it for You? Opportunity to work with a rapidly expanding tech company in the booming fields of IT and Analytics / AI, alongside some of the brightest in the industry Opportunity to work with cutting-edge technology in an engaging, fun environment Opportunity to be a part of a local company committed to making a difference in our community Free snacks and an unlimited supply of coffee Social events such as happy hours, game nights, holiday parties, ice cream sundae bars, fancy coffee carts, company softball team, company bowling team, etc. Competitive salary and benefits package including health, vision, dental, and life insurance

Job Description Purpose: This position exists to interface with dealers and retail customers ensuring Jayco's product warranty and service objectives are administered and accomplished in a timely, cost effective manner. Essential Functions: Communicates with customers and dealers in a professional manner to gather facts, negotiate solutions and resolve disputes. Responds to telephone and written inquiries on a wide variety of issues using SOPs in a high call volume environment. Authorizes dealer warranty work within guidelines and procedures. Authorizes repairs and supplies parts to non-Jayco repair centers. Provides information repair procedures and initiates unit returns for repair work. Provides technical service information to dealers and customers. Files incident reports for property damage, personal injury or fire. Additional Functions: Enters pertinent information into unit files. Performs other duties relating to technical service bulletins, arranging for transportation of returned parts or units, etc. Preferred Experience/ Knowledge: Knowledge of RV construction processes, warranty provisions, codes & standards, Lemon Laws, etc. Technical aptitude is required. Prior high volume call center experience is helpful. Necessary Skills & Abilities: Willingness to learn, grow and adapt to an ever changing product environment. Listening skills to thoroughly understand problems and respond appropriately in a timely manner. Desire and ability to problem solve effectively. Work Requirements: This position may require sitting, standing, working in front of a computer monitor in an open office setting approximately 95% of the day. This position regularly requires communicating with others; use of hands and fingers to operate phone, keyboard and other tools; reaching with hands and arms. This position is a full-time position, which may require some flexibility in hours and days worked. Regular attendance is required. Supervisory responsibilities: none Remote work: not available. Management reserves the right to assign or reassign duties and responsibilities to this job at any time.

Reports to the Manager Technical Support or Director of Information Technology. Responsibilities include the installation of new and replacement computer equipment and maintenance of equipment. Provides support of personal computer (PC) related software and operations; may also provide some training to end users. Serving as a liaison with Beacon Health System (BHS) end-user departments regarding PC equipment needs and/or problems. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver outstanding care, inspire health, and connect with heart. * VALUES: Trust. Respect. Integrity. Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Installs new and replacement PC / Server-related hardware and software by: * Installing new and replacement PCs for end-user departments, as directed by the Manager. * Installing new PC software and verifying that new computer systems are functioning correctly; also providing some training to end users. * Maintaining required documentation according to established departmental policies and procedures. * Find open network data jacks and patch in at device location, patch data jack in at the patch panel and make sure switch ports available and set proper for device being patched in. * Resolves or troubleshoots computer problem areas and provides maintenance for PC / Server equipment (hardware and software) by: * Contacting end users in order to diagnose (i.e., inspecting, monitoring, testing, etc.) and resolve PC -related problems. * Determining steps to be taken in order to correct PC-related problems. Also arranging for corrective action to resolve the problem and, if necessary, serving as a liaison between the end-user department and an outside vendor (repair person). * Reimaging computer hardware and related equipment as a part of standard operating procedures and maintaining related documentation. * Facilitating the delivery of solutions which meet the end-user department's needs by informing them as to the plan of action required to address their problem and also verifying that these steps are agreeable with the customer. * Resolving more complex problems (issues that may require coordination with additional I.S. teams and issues that may require enterprise level application technologies). Programs, Installs and Troubleshoot Printers by: * Unboxing, assembling and installing new printers * Configuring printers to work on the network and work with analyst on application setup * Contacting end users in order to diagnose (i.e., inspecting, monitoring, testing, etc.) and resolve printer related problems. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by: * Providing excellent customer service at all times. Also maintaining high customer satisfaction by delivering quality customer service as measured on internal customer satisfaction surveys and/or other measures approved by the Director of Information Technology. * Maintaining records, reports and files as required by departmental policies and procedures. Assisting in the care and maintenance of Department facilities, equipment and supplies. * Completing other job-related duties and special projects as assigned. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: * Attends and participates in department meetings and is accountable for all information shared. * Completes mandatory education, annual competencies and department specific education within established timeframes. * Completes annual employee health requirements within established timeframes. * Maintains license/certification, registration in good standing throughout fiscal year. * Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. * Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. * Adheres to regulatory agency requirements, survey process and compliance. * Complies with established organization and department policies. * Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage innovation everywhere. * Cultivate human talent. * Embrace performance improvement. * Build greatness through accountability. * Use information to improve and advance. * Communicate clearly and continuously. Education and Experience * The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of an Associate's degree in Computer Science, Management Information Systems or a computer-related field from an accredited college or university (or equivalent course work and/or technical training). Experience using computer hardware and software applications pertinent to Beacon Health System is preferred.

Practice Sunset Coast Veterinary Clinic provides compassionate care for our patients and outstanding service to our clients. We are dedicated to the art of veterinary medicine and strive to stay current with the latest treatments and diagnostic technology. This is to ensure quality care for our patients. Our clinic has state of the art equipment: a surgical laser, digital x-ray machine, and on- site blood work. Come extern with us! Heartland Veterinary Partners' Vet Tech Externship Program works to provide externship support for veterinary technician students. Externship length & requirements are dependent upon your university. Requirements/Qualifications Eligibility Must be currently enrolled in an accredited Veterinary Technician School

Practice Sunset Coast Veterinary Clinic provides compassionate care for our patients and outstanding service to our clients. We are dedicated to the art of veterinary medicine and strive to stay current with the latest treatments and diagnostic technology. This is to ensure quality care for our patients. Our clinic has state of the art equipment: a surgical laser, digital x-ray machine, and on- site blood work. Come extern with us! Heartland Veterinary Partners' Vet Tech Externship Program works to provide externship support for veterinary technician students. Externship length & requirements are dependent upon your university. Requirements/Qualifications Eligibility Must be currently enrolled in an accredited Veterinary Technician School

About HECO: Founded in 1959, HECO is a family-owned business that maximizes the reliability of rotating equipment. Through a mix of repair, product sales, field service, predictive and equipment management services, HECO helps customers do three things better: 1) see what's going on, 2) get rid of the issue, and 3) stop the issue from happening again. We serve customers across a wide range of industries, including: power generation, steel and other metals, chemical processing, pharmaceuticals, paper and pulp, wastewater and freshwater, aggregate, cement, mining, and original equipment manufacturers (OEMs), and other manufacturing. At HECO, we pride ourselves on having the Right People in the Right Seats. If these core values describe with you, then HECO might be the right next step in your career! Role Summary: Tech support will be involved in a variety of projects across operational locations. This may include job site projects or in-shop projects. This includes “hands-on” basic engineering, problem solving, decision, implementation driven project or job-related work. Specification review, site walk downs and operational technical support to our sales personnel. Key Responsibilities and Expectations: Technical Support to all repair operations & locations and their clients as required. Acceptable repair methods, technical reporting, electrical and mechanical testing methods, electric motor engineering & design., both mechanical and electrical Technical support to all EMS operations, including clients related issues. This includes performing vendor reviews and audits, managing specifications, work scope reviews, as well as daily troubleshooting and guidance. Perform root cause of failure analysis and reporting, for standard issues and warranty evaluations for review and response by operations across various locations. Perform project management on large projects if required. Interface with corporate IT/QC personnel to update customer exception reports or specification changes. Support corporate initiatives at major accounts by relating our technical expertise and solution driven responses to generate new opportunities. Working closely with given location Operations Managers. To transfer the proper documentation, inspection reports, work scopes, time frames and customer requests to support timely and correct quotations. Interface with sales and our customers to evaluate and collect the proper details for quoting and problem resolution. Qualifications and Competencies: 5+ years experience in electric motor repair, maintenance, testing, application or design engineering. Preferably in a motor repair facility. Technical sales experience in Electrical or Mechanical Engineered products. Product application or related technology field. Substantial experience working with DC & AC motors. Experience with high voltage 6.9KV+ is a plus. Willingness to “get dirty” and be on job walk downs and on- site inspection including possibly being part of a working crew collecting the required data for work scope and quoting purposes. Interface and deal with customers in extraneous situations with logic and common sense. Defuses and control the situation to support operations and the best long-term solution for the customer not just the quick solution. Must be willing to travel to other HECO locations and customer locations, as required when situations arise.. This is expected to be less than 25%-30% of the time, daily travel would be expected regularly. Physical Requirements: Ability to lift, push, pull, carry items up to 50 lbs. in weight. Ability to stand, stoop, kneel, and bend for various periods of time. Ability to perform manual labor required to collect data, measurements or inspection. Ability to work in demanding physical and inclement weather conditions in various plant and factory environments that can be physical and inhospitable at times. Benefits: Paid Time Off 401k Employer Match On-the-job Training Medical, Dental and Vision plans And more! Pay Range HECO strives to ensure that employees are paid equitably and competitively. Starting salaries may vary based on factors such as relevant experience, qualifications, and education. Relocation Relocation assistance is available. If you are the right person right fit and want to be here, we'll make it happen. Reports to: The technical support interface reports to the Vice President of Operations. HECO Inc. is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. Any offer of employment is contingent upon the successful completion of a background investigation. Our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

Full-time Description We are seeking a skilled and customer-focused Tier 2 Help Desk Technician to join our team in Warsaw, Indiana. This role will primarily involve assisting customers remotely from our Warsaw office, with occasional on-site visits to local customers as needed. This position requires strong technical expertise, excellent troubleshooting skills, and a commitment to delivering outstanding customer service. You will support a wide range of IT systems and services, including end-user devices, server environments, cloud services, and network infrastructure. Responsibilities: Provide remote technical support for desktops, laptops, mobile devices, servers, and networking equipment Install, configure, and maintain hardware and software across Windows-based environments Support cloud services (Microsoft 365, Exchange Online), business productivity tools, and collaboration platforms Troubleshoot and resolve technical issues related to operating systems, applications, printers, and network connectivity Perform routine maintenance, updates, and backups according to company standards Collaborate with internal IT teams, vendors, and customers to ensure timely issue resolution Document technical processes, system changes, and issue resolutions thoroughly Deliver excellent customer service and maintain professionalism in all customer interactions Occasionally provide on-site support to local customers when required Requirements 2-5 years of hands-on IT support experience with Tier 2-level troubleshooting and administration skills Proficiency with Microsoft Windows Server (2008-2022), including Active Directory, DNS, DHCP, and Remote Desktop Services Strong knowledge of Windows 10/11 and legacy operating systems Solid understanding of file permissions, security practices, and group policy management Experience with Microsoft 365, Exchange (on-prem or cloud), and collaboration tools Working knowledge of routers, switches, VPNs, and firewalls Familiarity with hardware from vendors such as Dell, HP, Lenovo, and IBM, including component-level repair Experience supporting network vendors and platforms such as Cisco, SonicWall, Meraki, and WatchGuard Comfortable with virtualization platforms like VMware or Hyper-V Strong documentation, communication, and time management skills Must be able to pass a criminal background check, E-Verify citizenship check, and a motor vehicle report prior to employment Salary Description 55,000 - 65,000

IT Support Specialist About The Kendall Group The Kendall Group seeks a talented, creative, self-motivated individual for our IT Support Specialist. The Kendall Group is comprised of seven divisions with 75+ locations in eleven states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career. Why The Kendall Group? Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say that more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success. Role Summary: Reporting to the IT Support Manager, the IT Support Specialist is a key member of the Information Technology team. The IT Support Specialist will be monitoring, installing and maintaining computers, computer networks and software and solving problems that may occur within them. Exciting work you will do: The essential duties and responsibilities of the IT Support Specialist will consist of, but are not limited to, the following: Install, trouble-shoot and repair new and/or existing PCs Provide maintenance and administration of both a computer network and connected desktop/laptop computers Respond to escalated helpdesk tickets that require more complex or time-consuming problem solving Manage IT inventory Perform other duties as assigned Competencies you possess: Service Excellence Results, Action Oriented Accountability and responsibility Teamwork and collaboration Problem solving Displaying technical expertise Awareness of the needs of others What you'll need: Work Experience: 2 years' IT support or helpdesk experience Education: Associate's degree in computer technology or related field, certification, or equivalent work experience Analytics/Computer Skills: Proficiency in Microsoft Office and Office 365 products, Active Directory, Windows based PCs and laptops Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving, and at times ambiguous environment Cross-functional skills: Ability to work under pressure to meet deadlines; flexible and quickly adaptable to changing priorities; demonstrated problem solving skills; ability to handle a large volume of phone calls Communication Skills: Ability to communicate well with all levels of the organization; strong interpersonal and customer service skills; ability to present information in a manner that can be understood by non-technical staff Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. Frequent sitting, driving, and getting in and out of a vehicle Ability to see/sit/talk and hear Ability to lift/move/carry up to 50lbs Ability to be on your feet for 8 hours a day Ability to stand, walk, and climb stairs Ability to climb stairs and step ladders, bend, stoop, crouch, and kneel Physical Environment: Normal office environment; occasional warehouse or fabrication environment and exposure to moving equipment Travel: Must be willing to work occasional weekends or off hours and willing to travel if necessary Qualifications we prefer but don't require: Work Experience: 2 years' providing windows pc support Education: Bachelor's degree in the field of computer technology or related certification Analytics/Computer Skills: Proficiency VMware deployment and administration, RedHat Linux and Cisco networking hardware The Kendall Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.

Job Description Ready to join a mission-driven team where your tech skills truly make an impact? At the Congregation of Holy Cross, US Province, we're not just about technology-we're about purpose. If you're looking for a role where you're valued, appreciated, and part of something bigger, this is your sign to apply! We want you to step into a role where your technical skills truly make a difference as our full-time Technical Support Specialist - Help Desk Operative, based at the beautiful Moreau Seminary in Notre Dame, IN. Enjoy a competitive hourly wage of $20-$25, based on your experience and education, while working a consistent Monday through Friday schedule from 8:00 AM to 4:30 PM. This is your opportunity to become part of a supportive team, grow your expertise, and help others every day in an environment that values your contributions. Your Day-to-Day: While working as our Technical Support Specialist - Help Desk Operative, you can expect to: Respond to help desk requests and provide hands-on IT support Set up and configure new computers, hardware, and software. Troubleshoot technical issues to keep systems running smoothly. Manage user access, permissions, and security protocols. Maintain organized IT inventory and assist with technology upgrades. Ideal Candidate: 1+ years of customer service experience 1+ years of IT-related experience High school diploma or GED (Minimum education required) Associate degree in an IT-related field preferred IT certifications (such as CompTIA A+) are a plus Are you the Technical Support Specialist - Help Desk Operative we've been looking for? If so, APPLY TODAY-you won't regret it! ABOUT OUR TEAM: The Congregation of Holy Cross is a distinguished community of Catholic and apostolic priests and brothers dedicated to education, parish support, and mission service. Our work uplifts the underprivileged and creates lasting impact. When you join us, you'll find exceptional benefits, professional growth opportunities, and a culture that values work-life balance. Be part of a mission that matters-your skills can help us make a difference! THE BENEFITS WE OFFER: Medical plans (PPO & HDHP) Dental Vision Employer HSA contribution 403(b) and pension Employer-covered short-term and long-term disability Free life insurance Free counseling through EAP service Paid time off (PTO) and paid holidays Employee events throughout the year APPLY TODAY TO BECOME OUR TECHNICAL SUPPORT SPECIALIST - HELP DESK OPERATIVE! Don't wait-apply now with our quick, initial application and start making an impact today! Job Posted by ApplicantPro

Are you an effective problem solver and creative at finding solutions? Do you thrive on providing consistently outstanding customer service? If you answered yes, then Kalamazoo Valley Community College may have the ideal part-time opportunity for you. This position provides IT support for student users of the computer lab, classrooms, AV support, and auditorium support. We are seeking to fill a position at the Texas Township Campus. This positions support all hours of college operations. Minimum Qualifications: A high school diploma or equivalent is required. Prior computer related training or coursework is required. Strong working knowledge of Microsoft Office Suite is required. Preferred Qualifications and Experience: Knowledge of Americans With Disabilities Act and conformance level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0 is highly preferred. Experience with adaptive equipment and software applicable to higher education requirements is preferred. Physical Demands: Must be able to lift up to 40 pounds Work Hours: Scheduled hours will vary, 20-29 hours per week. Posting Date 10/06/2025 Closing Date: Special Instructions to Applicants: Please apply online at: jobs.kvcc.edu This position will remain open until filled. Kalamazoo Valley Community College reserves the right to close this posting once a sufficient candidate pool has been established. EEO Statement As an employer, Kalamazoo Valley encourages, welcomes, and fosters differences because we believe that diversity makes us great. It is the policy of Kalamazoo Valley Community College not to discriminate on the basis of race (including traits associated with race such as hair texture and protective hairstyles), religion, color, national origin/ethnicity, sex, sexual orientation, gender identity, gender expression, pregnancy, disability, genetic information, age, height, weight, familial status, veteran status, marital status, citizenship, or any other status or characteristic protected by law, in its programs, services, employment or activities. All qualified applicants will be given equal opportunity and consideration for employment; please consider joining us as we empower all to learn, grow and thrive. Prior to a job offer, candidates will be required to complete a criminal record background check. For some positions, a credit history investigation will also be required. Information gathered will be used for job-related purposes to the extent permitted by applicable law and will not result in an automatic disqualification from an employment opportunity.

Overview The IT Support Specialist is responsible for providing technical support to end users across the division, ensuring efficient operation of computer systems, networks, and related technologies. This role requires strong troubleshooting skills, attention to detail, and a commitment to maintaining a reliable, secure IT environment. The individual will serve as the first point of contact for technical assistance requests, perform system maintenance, and assist in infrastructure and application support as directed by the IT Operations Manager. Responsibilities Respond to and resolve hardware, software, and network support requests in a timely and professional manner. Install, configure, and maintain workstations, printers, mobile devices, and related peripherals. Support Microsoft 365 applications. Monitor end user system performance, apply updates, and ensure endpoint security compliance. Provide support for conference rooms, A/V systems, and presentation equipment. Maintain accurate documentation of technical procedures, system changes, and support incidents. Collaborate with other IT staff to ensure uptime, data integrity, and continuity of critical systems. Maintain inventory of IT assets and ensure proper tracking of equipment lifecycle. Provide end-user training and guidance to promote technology adoption and best practices. Provide hands-on support and lifecycle management for mobile devices Qualifications Associates or Bachelor's degree in Information Technology, Computer Science or equivalent experience 2-4 years of experience in IT Support, systems administration, or helpdesk operations Technical Skills Proficiency in Windows operating systems. Experience with Microsoft 365, SharePoint, and Teams. Working knowledge of network fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN). Familiarity with endpoint protection, backup systems, and remote management tools. Experience supporting enterprise applications such as ERP, PDM, or CRM systems is a plus. Basic understanding of PowerShell or scripting for automation is advantageous. Additional Requirements Strong communication and interpersonal skills with a professional, service-oriented demeanor. Proven problem-solving ability and attention to detail. Capable of working independently or collaboratively. Demonstrated reliability and discretion when handling sensitive data. This role is critical in maintaining a dependable and secure IT environment, ensuring employees have the tools and systems they need to perform effectively. The IT Support Specialist will act as both a technical resource and a representative of the IT department's commitment to quality service and operational excellence. Associates or Bachelor's degree in Information Technology, Computer Science or equivalent experience 2-4 years of experience in IT Support, systems administration, or helpdesk operations Technical Skills Proficiency in Windows operating systems. Experience with Microsoft 365, SharePoint, and Teams. Working knowledge of network fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN). Familiarity with endpoint protection, backup systems, and remote management tools. Experience supporting enterprise applications such as ERP, PDM, or CRM systems is a plus. Basic understanding of PowerShell or scripting for automation is advantageous. Additional Requirements Strong communication and interpersonal skills with a professional, service-oriented demeanor. Proven problem-solving ability and attention to detail. Capable of working independently or collaboratively. Demonstrated reliability and discretion when handling sensitive data. This role is critical in maintaining a dependable and secure IT environment, ensuring employees have the tools and systems they need to perform effectively. The IT Support Specialist will act as both a technical resource and a representative of the IT department's commitment to quality service and operational excellence. Respond to and resolve hardware, software, and network support requests in a timely and professional manner. Install, configure, and maintain workstations, printers, mobile devices, and related peripherals. Support Microsoft 365 applications. Monitor end user system performance, apply updates, and ensure endpoint security compliance. Provide support for conference rooms, A/V systems, and presentation equipment. Maintain accurate documentation of technical procedures, system changes, and support incidents. Collaborate with other IT staff to ensure uptime, data integrity, and continuity of critical systems. Maintain inventory of IT assets and ensure proper tracking of equipment lifecycle. Provide end-user training and guidance to promote technology adoption and best practices. Provide hands-on support and lifecycle management for mobile devices

ITS CLIENT SERVICES - Technical Support Specialist II Job Classification The Technology Support Specialist II is part of a team responsible for providing comprehensive, multi-tiered IT support for Andrews University employee and student computing devices, including department-wide and institutional-wide systems. This role is responsible for diagnosing and resolving hardware, software, and connectivity problems while supporting device lifecycle management, endpoint security, and project execution. Collaborates closely with fellow IT staff and helps mentor junior support personnel and student workers. Qualifications summary See qualifications in the full position description. Must be a Seventh-day Adventist in good and regular standing. Duties and responsibilities Advanced Technical & Endpoint Support * Provide level two (on-site or remote) response and resolution of single or multiple end user technical incidents in a timely manner * Provide technical consultation for employees and students by resolving complex computer, software, hardware and networking-related issues * Document and track incidents and service requests utilizing enterprise service management platform * Provide maintenance, troubleshooting and problem resolution for desktop, laptop and mobile computing devices as well as printers and other authorized devices * Assists in creating, managing and modifying Microsoft Active Directory objects including security groups, organizational units, group policies, scripts and Microsoft Exchange objects * Install, modify and maintain end user hardware systems including operating systems, applications and peripherals. This may include desktops, laptops, mobile devices, printers and other authorized devices * Assist in maintaining endpoint security environment including network authentication, threat detection, security updates, patches and version upgrades for operating systems and applications * Utilize deployment and imaging tools to facilitate workstation installations * May be required to participate in implementation of discipline-specific, third-party applications * May be required to develop new system or application implementation plans, create custom scripts, and develop testing procedures to ensure proper integration with existing campus software * Facilitate backups and implement disaster recovery procedures Project & Team Collaboration * Participate in ITS projects such as campus-wide rollouts, classroom upgrades, and process improvement initiatives * Provide technical support for events, labs, and university-wide programs requiring specialized setup * Interact with other backend IT teams to resolve complex system problems and triage cross-functional IT incidents * May be responsible for supervision and guidance of student technical employees by overseeing job performance, customer relations, and technical proficiency * Perform other duties as assigned by Client Services management User Experience, Service Quality & Interpersonal Skills * Deliver timely, professional, and respectful service aligned with ITS service level agreements (SLAs) * Demonstrate on a daily basis customer centricity, teamwork, communication, coordination and top-tier technical aptitude * Proponent for industry best practices for IT security, protection of electronic data assets, endpoint computing security issues, requirements and trends * Ability to identify end user requirements for computing hardware and software * Ability to work effectively with a wide range of constituencies in a diverse community * Ability to work independently under minimal or no supervision * Problem ownership from start to finish Mentorship & Documentation * Collaborate with team members in a professional and collegial manner * Guide and mentor student workers * Contribute to and maintain internal documentation, troubleshooting guides, and end user support materials * Help ensure consistent knowledge transfer across the Client Services team Supervisory responsibilities N/A Qualifications Minimum Qualifications: * Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent professional experience * 2-4 years of experience in technical support or a related IT role * Strong working knowledge of Windows , mac OS, enterprise productivity tools (Microsoft 365, Google, Zoom), basic TCP/IP networking concepts and 802.1x wireless protocols; knowledge of Linux a plus * Demonstrated ability to troubleshoot and resolve moderate to complex technical issues on various software platforms including Windows, mac OS, iOS and Android Preferred Qualifications: * Industry certifications such as CompTIA A+, Network+, or Microsoft Modern Desktop Administrator * Experience with enterprise ticketing systems (e.g., Freshservice), Active Directory, TCP/IP networking principles and 802.1x wireless protocols; knowledge of Linux a plus * Familiar with software packaging and remote support tools * Familiar with higher education IT environments, including student device support, classroom AV, and academic software Must be a Seventh-day Adventist in good and regular standing. Technical competencies Advanced Technical & Endpoint Support * Provide level two (on-site or remote) response and resolution of single or multiple end user technical incidents in a timely manner * Provide technical consultation for employees and students by resolving complex computer, software, hardware and networking-related issues * Document and track incidents and service requests utilizing enterprise service management platform * Provide maintenance, troubleshooting and problem resolution for desktop, laptop and mobile computing devices as well as printers and other authorized devices * Assists in creating, managing and modifying Microsoft Active Directory objects including security groups, organizational units, group policies, scripts and Microsoft Exchange objects * Install, modify and maintain end user hardware systems including operating systems, applications and peripherals. This may include desktops, laptops, mobile devices, printers and other authorized devices * Assist in maintaining endpoint security environment including network authentication, threat detection, security updates, patches and version upgrades for operating systems and applications * Utilize deployment and imaging tools to facilitate workstation installations * May be required to participate in implementation of discipline-specific, third-party applications * May be required to develop new system or application implementation plans, create custom scripts, and develop testing procedures to ensure proper integration with existing campus software * Facilitate backups and implement disaster recovery procedures Project & Team Collaboration * Participate in ITS projects such as campus-wide rollouts, classroom upgrades, and process improvement initiatives * Provide technical support for events, labs, and university-wide programs requiring specialized setup * Interact with other backend IT teams to resolve complex system problems and triage cross-functional IT incidents * May be responsible for supervision and guidance of student technical employees by overseeing job performance, customer relations, and technical proficiency * Perform other duties as assigned by Client Services management Interpersonal interactions User Experience, Service Quality & Interpersonal Skills * Deliver timely, professional, and respectful service aligned with ITS service level agreements (SLAs) * Demonstrate on a daily basis customer centricity, teamwork, communication, coordination and top-tier technical aptitude * Proponent for industry best practices for IT security, protection of electronic data assets, endpoint computing security issues, requirements and trends * Ability to identify end user requirements for computing hardware and software * Ability to work effectively with a wide range of constituencies in a diverse community * Ability to work independently under minimal or no supervision * Problem ownership from start to finish Physical demands The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work environment * May include frequent disruptions and frequent changes in work priorities * On-site role with occasional after-hours support during campus events or system upgrades. * Must be able to lift up to 50 lbs. and perform work in classrooms, labs, and wiring closets, including work performed in cramped or awkward positions * May be required to travel within campus locations on short notice

Overview: The Technical Support Representative is responsible for assisting customers via phone and live chat by identifying the primary symptoms and root causes of the customer's internet issue as well as programming and troubleshooting Surf's managed routers. They are also responsible for scheduling service appointments when a technician visit is required. Reports to: Technical Support Manager Job Status: Non-Exempt Responsibilities: * Educate customers about our services and how they function using simple, easy to understand language. * Interact with customers in a friendly, professional and patient manner. * Deliver excellent customer service by providing technical support for the following services provided by Surf Internet. * Fixed wireless and fiber internet connections * Whole-home managed Wifi * Phone services * TV services * Schedule service call appointments as needed to resolve customer issues with the services listed above. * Document all customer interactions thoroughly using our ticketing system. * Respond in a timely manner to technical support requests using the phone and live chat support methods. * Escalate suspected infrastructure issues to the network operations team.

Technology/Building Level-K8 Technology Aide Additional Information: Show/Hide BUILDING LEVEL TECHNICIAN - K8 Work Schedule: Variable (per location), 201-work days/ 209 days with paid holidays Evaluation: As needed Reports to: Principal & Director of Information Technology Compensation: Per experience Summary: Building Technician serves as a team member under the direction of the School Principal. Main duties will include hardware/software support, troubleshooting issues concerning hardware/software and maintaining a high level of customer service. Essential Duties and Responsibilities: 1. Provide first line troubleshooting, evaluation, and resolution of any technical problem by: * Resolving the problem within fifteen minutes or submitting a work order describing the specifics and attempted resolution; * Performing minor technical repairs or replacements to monitors, input devices, peripherals, computer cards, etc.; * Assisting end users in resolving software issues, including local software re-installation or application training; * Serving as the contact person to whom technical problems are reported and managing the building level work order process. 2. Provide basic network support by: * Performing maintenance such as back up, set-up and maintenance of user accounts, printer configurations, and installation of networked applications; * Updating and maintaining assigned passwords and folders. 3. Document and properly communicate instances of failure, repair, installation, and removal of hardware. 4. Task assignments are made by the Principal and Director of IT (or Director's Corporate IT designate) according to the corporation's specific needs. They may have additional input in identifying other preferred qualifications and/or appropriate duties that may exceed those described above, including: * Installation of software ensuring legality of licensing; * Participation in staff development activities to improve and update technical knowledge and skills and to better serve users; * Attending departmental staff meetings. 5. Respond to crises and provide aid in accordance with business continuity and disaster recovery plans. 6. Maintain Confidentiality. Qualification Requirements: 1. High School diploma or GED. 2. Technical skills and abilities with computer hardware and software. 3. Good interpersonal, communication, and organizational skills. Ability to be flexible. 4. Willingness to participate in on-going training to improve and/or develop job-related skills. 5. Excellent work habits, attendance record and successfully complete and pass all criminal history and child abuse clearances. 6. Shall remain free of any alcohol or non-prescribed controlled substance abuse in the workplace throughout his/her employment in the Corporation.

Essential Job Functions: Adhere to all health and safety policies/procedures, Good Manufacturing Practices (GMPs) and wear the required personal protective equipment (PPE) while in the warehouse or production areas (including but not limited to hairnets/beard nets, safety glasses, hearing protection, hard toe and slip/oil resistant shoes, appropriate safety gloves, and seatbelts while operating forklifts) Responsible to adhere to food quality and food safety as per the standard(s) provided by corporate, customer, and/or governing bodies (ex. SQF). Functions will vary based on department placement but may include: Operations: Support daily production activities, assist in process improvements, and learn about high-speed manufacturing efficiency. Maintenance: Assist with equipment troubleshooting, preventive maintenance, and asset reliability projects. Quality Assurance: Support quality control testing, data collection, and compliance with food safety standards. Engineering: Assist with process optimization, equipment design modifications, and efficiency improvements. Support capital projects, data analysis, and troubleshooting to enhance manufacturing performance and reliability. Learning and developing people skills with an understanding of business acumen within a manufacturing facility. Manage a single assigned “project” that supports continuous improvement efforts. Comply with all safety regulations and company policies. Maintain documentation, reports, and logs relevant to the internship function. Shadow experienced professionals and gain exposure to best practices in beverage manufacturing. Required Skills: Ability to adapt and work in a fast-paced environment. Interest in beverage manufacturing and industrial operations. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) is preferred. Ability to support process improvement initiatives to enhance productivity and reduce waste. Ability to work in a hands-on environment and adapt to changing priorities. Follow all safety procedures, company policies, and regulatory requirements while on-site. Competencies: Communication Skills (Written & Verbal) Sound Judgement Innovative Research and Application of Safety Concepts Interpersonal Tactfulness General Compliance Knowledge (General Industry) Education and Experience: Recently graduated or currently enrolled in good academic standing with a college or University pursuing a degree in Engineering, Business, HR, Supply Chain, Food Science, Finance, Safety, or a related field. GPA of 3.0 or greater within declared major. Must be at least 18 years old. You will be expected to work all hours requested by your supervisor, and complete all hours required by your university to receive credit (if applicable). Working Conditions: Physical Demands- Continuously standing or walking. Regular requirements to lift/handle/carry material or equipment of moderate weight. Visual/Sensory - This position requires attention to detail, requiring attention with one or two senses at a time. Work environment - Work and environment fasted paced, requiring ability to remain focused under pressure. Mental Stress - There is pronounced pressure from deadlines, project management, accuracy or similar demands. Typical work week is Monday - Friday 8 a.m. - 4:30 p.m. Infrequent overtime, weekend, or shift rotation. Physical Requirements: R = Rarely (0-15%) O = Occasionally (16-45%) F = Frequently (46-100%) Physical Demand R O F Stand or Sit X Stoop, kneel, crouch, or crawl X Lifting 45 lbs. (minimum lbs. lifted 5 lbs.) X Carry weight, lift X Walking X Driving X Climb (stairs/ladders) or balance X Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Refresco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law.

Saint Mary's Students Only The Student Technologist in the Huisking Instructional Technology Resource Center (ITRC) is responsible for assisting faculty, staff, and students with the proper use of classroom instructional technology and software, as well as providing training and technology support. Specific responsibilities include: working scheduled shifts in ITRC to assist faculty and students and to respond quickly to calls for technology assistance on campus; troubleshooting issues with instructional technology; accurately documenting issues and how they were solved; seeking assistance as needed from team leads and supervisors to solve issues that are beyond the student's knowledge or experience; installing and/or removing technology as needed; performing regularly scheduled checks and maintenance of instructional technology; providing assistance and training on the proper use of technology and software, as well as on basic digital accessibility; assisting with loaning selected technology and equipment, particularly verifying the condition of technology and equipment before loaning and when accepting returns; assisting with course building, link checking, and testing new or updated tools in Blackboard; editing captions and testing Kaltura video and related tools; assisting with digital accessibility projects; and performing other technology-related duties as needed. Technology and software includes but is not limited to: Crestron control panels; media projectors and screens; document cameras; Blu-ray and DVD players; conference web cams; digital cameras; lightboard; audio speakers, headphones, and microphones; web conferencing applications; Kaltura virtual classroom and video recording; Blackboard and Ally; Google Suite apps; Microsoft Office (Word and PowerPoint). Knowledge of technologies including computer, projectors, monitors, webcam, microphones, etc. preferred. Team members will be asked to arrive to campus for the academic year a week early for training.

Practice Parrett Veterinary Clinic is unique among pet care facilities, providing world-class veterinary technology and service with a reasonable fee structure. Receive unparalleled care by extraordinary professionals and the personal touch that draws patients from miles around, from Indiana, Michigan, Illinois, and the greater Chicagoland area. Services available include, but are not limited to, CO2 surgical laser, companion animal therapy lasers, digital radiology, and state-of-the-art Idexx diagnostic capabilities. Our extensive pet owner education allows you to make informed decisions about your veterinary care. Position Purpose Come extern with us! Heartland Veterinary Partners' Vet Tech Externship Program works to provide paid externship support for veterinary technician students. Externship length & requirements are dependent upon your university. Requirements/Qualifications Eligibility Must be currently enrolled in an accredited Veterinary Technician School