Technical Support Analyst
Technical assistant job in Orange City, FL
Technical Support Analyst - 3-Month Contract (Orlando Area)
Looking for an opportunity to make an impact on a high-visibility technology rollout? Join Visionaire Partners as a Technical Support Analyst and help drive a mission-critical implementation.
What You'll Do:
Spend about 70% of your time setting up and breaking down equipment, 30% troubleshooting and repairs
Shadow and support the lead technician
Replace outdated hardware (8GB PCs and 4:3 monitors)
Handle hardware swaps for new systems, label printers, scanners, iPads, and more
Keep workstations tidy and professionally organized (because cable chaos is never a good look)
Manage inventory, follow device naming conventions, and escalate printer issues as needed
Support SIM/TCP training sessions and related equipment
Follow IT security processes and contribute to continual improvement initiatives
What You Bring:
1+ year of tech support experience (hardware, software, Windows, MS Office, AD, networking)
Strong deskside troubleshooting skills
Ability to image, configure, and re-image PCs with approved apps and systems access
Excellent documentation, communication, and customer service chops
Flexibility to work some weekends or on-call shifts
Valid driver's license, reliable vehicle, and ability to transport IT gear between offices
Must pass background and drug screening (marijuana excluded)
Details:
Contract Duration: Jan 9, 2026 - Apr 9, 2026
Location: On-site across Orlando area offices
Perks: Visionaire Partners offers a competitive W-2 contractor benefits package, including 401(k) with match, health coverage, FSAs, life and disability insurance, and more.
JavaScript Tech Support Engineer - Integrations
Technical assistant job in Orlando, FL
Immediate need for a talented JavaScript Tech Support Engineer - Integrations. This is a 12+ month contract opportunity with long-term potential and is located in Orlando, FL (Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job Diva ID: 25-93208
Pay Range: $30 - $35/hr. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities: -
Provide guidance on prioritizing and creating efficient workflows to keep up with workload.
Maintain and display excellent queue and case management skills.
Perform Case quality Checks to ensure cases are staying on track.
Personal commitment to quality and customer service
Frontend browser debugging experience required.
Key Requirements and Technology Experience;
Key skills; Web Services - REST, SOAP
Scripting /Rest API
Relational databases - MySQL, Oracle, and Similar
SSO/Authentication
Email Configuration and Maintenance
Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication
Understanding of Email Troubleshooting
Knowledge on Web Services (SOAP, REST)
Experience Data Extraction Technologies (e.g. JDBC, ODBC)
Some experience with Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows
Shell)
Experience with relational databases - MySQL, Oracle, and Similar
Our client is a leading cloud-based software company, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
Technical Support Engineer
Technical assistant job in Orlando, FL
Job Title : Technical Support Engineer (NO C2C)
Duration : 12 Months contract with possible extension
Key Responsibilities:
What you get to do in this role:
The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the platform. This role combines business and technical expertise with excellent communication and organizational skills where you will be doing pro-active work as well as providing tactical engagement on critical issues. You will collaborate with internal teams to ensure our customers are successful with platform. This includes being the last point of escalation within technical support to drive them to closure and the ability to use application/platform knowledge to actively engage and assist customers and other engineers in need of assistance on complex issues.
Your responsibilities:
Provide guidance on prioritizing and creating efficient workflows to keep up with workload.
Maintain and display excellent queue and case management skills.
Perform Case quality Checks to ensure cases are staying on track.
Learn & Deliver training on the new products.
Actively engage in cross-functional interlock with internal stakeholders (Engineering, Product Success, Readiness managers) on betterment of the product
Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers.
Personal commitment to quality and customer service.
Frontend browser debugging experience required.
In addition, the Technical Support Engineer addresses documentation and coding gaps using his/her knowledge to help support engineers as well as customers achieve their business goals; while working directly with others to help resolve their issues, you will ensure all issues are vetted before reaching the engineering team. The ideal candidate for this position is an engineer with a strong background in some of Java, JavaScript, database technologies, with strong troubleshooting skills. We are looking for individuals who can successfully diagnose the entire technology stack, enjoy helping others and have strong communications skills to resolve technical issues as quickly as possible.
Technical Support Engineer - UX
Technical assistant job in Orlando, FL
Technical Support Engineer, UX, 36657601 What You Get To Do In This Role The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow platform. This role combines business and technical expertise with excellent communication and organizational skills where you will be doing pro-active work as well as providing tactical engagement on critical issues. You will collaborate with internal teams to ensure our customers are successful with ServiceNow platform. This includes being the last point of escalation within technical support to drive them to closure and the ability to use application/platform knowledge to actively engage and assist customers and other engineers in need of assistance on complex issues.
Your Responsibilities As a Technical Support Engineer Include
Provide guidance on prioritizing and creating efficient workflows to keep up with workload.
Maintain and display excellent queue and case management skills.
Perform Case quality Checks to ensure cases are staying on track.
Learn & Deliver training on the new products.
Actively engage in cross-functional interlock with internal stakeholders (Engineering, Product Success, Readiness managers) on betterment of the product
Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers.
Personal commitment to quality?and customer?service.
Frontend browser debugging experience required.
In addition, the Technical Support Engineer addresses documentation and coding gaps using his/her knowledge to help support engineers as well as customers achieve their business goals; while working directly with others to help resolve their issues, you will ensure all issues are vetted before reaching the engineering team. The ideal candidate for this position is an engineer with a strong background in some of Java, JavaScript, database technologies, with strong troubleshooting skills. We are looking for individuals who can successfully diagnose the entire technology stack, enjoy helping others and have strong communications skills to resolve technical issues as quickly as possible.
Skills
Demonstrated fluid ability to troubleshoot, resolve, and provide code level analysis for complex technical issues.
In-depth understanding of how SaaS products work - possess a deep technical understanding as well as a basic understanding of integrated systems.
Working knowledge of the components in a web applications stack.
Demonstrated ownership and can coordinate successfully with engineering and escalation teams to achieve resolution of customer issues and requests.
Hands-on experience in JavaScript, HTML, CSS is required.
Proven ability to maintain focus and work effectively with uncompromising attention to detail.
Ability to work closely with high-value customer administrators and developers that have a variety of experience and skillset.
Excellent time management skills and must be able to work independently to provide workable solutions.
Must be able to perform thorough research as well as ask the right questions to successfully resolve or quickly escalate for quick solution.
Ability to work with other teams to resolve cases.
Excellent technical and communication skills for research and discovery to clearly articulate solutions to complex technical problems.
Identify and help resolve trends with application issues and knowledge gaps within the organization.
The Following Additional Skills Are Preferred But Not Required
A fundamental understanding of IT service management and ITIL business process
Prior ServiceNow Platform Implementation Experience
Exposure communicating technical issues at various levels of the organization
Fluid experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
Deep understanding of JavaScript
What will the interview process look like?
First round - 15-20 minute monitoring phone interview (behavioral questions)
Second round - 1 hour technical interview
Third round - 1 hour panel interview with hiring manager, other managers (behavioral questions) on the team and 2 tech leads (technical questions)
Note - Second and third round is contingent on if they pass expectations and fit needs to filling the role
Additional Information
This position will also require onsite presence weekly on Wednesday and Thursday at the office.
Due to potential work with our government partners, candidate must be a U.S. Citizen or Green Card holder.
Pay Rate Range
$30-35.71/hr.
Technical Support Specialist
Technical assistant job in Oviedo, FL
Product Support Technician Success Profile
*This role will be advertised as Technical support specialist but internally will be called Product support specialist.
Wavetronix is seeking a skilled and motivated individual to join our support team as a Product Support Technician. A successful candidate will be responsible for providing technical support and assistance to our customers while maintaining strong relationships with them. The Product Support Technician will play a crucial role in ensuring customer satisfaction and promoting the effective use of our products.
Note: This role will be open in our Springville, UT, Nashville, TN, and Oviedo, FL location. Any location will be required to work onsite M-F 5am-2pm MT/6am-3pm CT/7am-4pm ET.
A successful Support Technician Success will:
Provide world-class support for Wavetronix products on the phone, via email, and in person.
Document and track all customer interactions in CRM, including cases, activities, and communication.
Track and update RMAs providing reports/updates to customers and internal teams.
Demonstrate expert-level knowledge of all Wavetronix products, including hardware, software, drivers, and licenses.
Master installation, configuration, and troubleshooting of Wavetronix products.
Provide support for on-site installation/configuration of products and diagnose technical errors or problems, either over the phone, via email, or in person.
Document processes, produce detailed trip reports, and maintain CRM knowledge base.
Collaborate with the team, share information across the organization, and ensure final resolutions for support issues.
Comprehend customer requirements, make appropriate recommendations, and escalate support issues when necessary.
Provide technical training on products to customers, both in the field and in-office.
Work flexible shifts, adapt workflow to changing project schedules, and travel to multiple locations.
Build positive relationships with customers and provide excellent customer support.
Vet customers for access to the Wavetronix customer portal, assign access levels, and update accurate information in CRM.
Maintain an expert-level understanding of Dynamics 365 Customer Service.
Possess strong written and verbal communication skills.
Collaborate actively in a team-oriented environment to accomplish shared goals and support cross-functional initiatives.
Communicate proactively and professionally with team members and managers to ensure alignment, share updates, and resolve issues.
Participate in ongoing training and development opportunities to enhance personal growth, improve job-related skills, and contribute to team success.
Perform other duties, tasks, and responsibilities, including as listed in GlassFrog, and support other teams as assigned, which may fall outside the essential duties and responsibilities.
Requirements:
Previous experience in a similar technical support role.
Strong technical background with a technical degree or certifications
IMSA Signal Technician Level I or Level II (Field) a plus but not required.
Excellent problem-solving and troubleshooting skills.
Proficiency in using CRM systems, preferably Dynamics 365 Customer Service.
Knowledge of networking concepts.
Exceptional written and verbal communication skills.
Ability to work independently and within a team.
Willingness to travel to multiple locations as required.
Self-motivated and driven to achieve customer satisfaction.
Strong organizational and time management skills.
Compensation: 19-28/hr
More specifically, the successful Product Support Technician will exhibit core competencies based on an aggressive training schedule as follows:
3 Month Milestones
Understand company core values, strategies, and initiatives.
Demonstrate functional knowledge to troubleshoot, test, repair and service Wavetronix technical equipment.
Able to effectively use mobile and desktop tools and applications.
Have a positive relationship with Wavetronix customers.
Able to understand and effectively communicate technical procedures and processes to customers.
Comprehend customer requirements and make appropriate recommendations to the client.
Effectively communicate and cooperate with Technical Services and share information across the organization.
Demonstrate a functional knowledge of the RMA process.
Navigate CRM and ERP systems proficiently and demonstrate the ability to create records in both systems.
6 Month Milestones
Master installation and configuration of Wavetronix products.
Demonstrate the ability to troubleshoot, test, repair, and service technical equipment.
Demonstrate functional knowledge of Wavetronix non-core product line.
12 Month Milestones
Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products.
Learn intersection and controller cabinet basic operation.
Perform at least 5 solo technical customer visits.
Wavetronix is the leader in radar in the Intelligent Traffic Industry. Our best Product Support Technicians can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone and in person. Candidates should be willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem.
If you are a dedicated and customer-oriented individual with a passion for technical support, we encourage you to apply for the position of Product Support Technician. Join our team and help us deliver world-class support to our valued customers.
About Wavetronix
Wavetronix' core purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 25+ years. We continue to invest in long-term growth, creating even more opportunities.
Wavetronix is an affirmative action equal opportunity employer.
Technical Support Specialist
Technical assistant job in Pine Castle, FL
Responsible for analyzing exercise operations, sensor performance, tactics, and weapons systems to support Navy training and operational readiness. Develops and delivers computer-based training materials tailored to Navy operational units and systems.
Responsibilities:
Analyze operational and training data to assess performance and identify improvements.
Create and present computer-generated reports and written materials for Navy Fleet personnel, including flight crews, ship/submarine commanding officers, and operational staff.
Develop instructional materials and deliver presentations to large, diverse audiences.
Operate computer-based systems for simulation, analysis, and reporting.
Apply knowledge of Navy operational and administrative directives and procedures.
Qualifications:
Bachelor's degree preferred.
3 to 5 years of relevant experience required.
Strong analytical, communication, and presentation skills.
Familiarity with Navy systems, tactics, and operational environments.
Secret Clearance required with ability to obtain TS/SCI
Benefits: Sayres Defense offers a competitive benefits package including medical, dental, and vision insurance, retirement plan options, paid time off, and additional employee support programs. Eligibility and specific offerings may vary based on position, location, and other factors.
The position description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this position. The incumbents may be requested to perform position-related tasks other than those stated in this description. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, gender identity, disability or veteran status.
At Sayres, our employees enjoy an atmosphere conducive to realizing their potential through personal and professional development while simultaneously exceeding customers' expectations. We offer a broad spectrum of technical, engineering and administrative services including acquisition, financial and program management; fleet synthetic training; logistics; ship construction engineering; systems engineering and integration; wargaming; test and evaluation; security, counterintelligence and policy analysis.
Sayres is headquartered in Washington, DC with offices throughout the United States and has a presence abroad.
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Medication Technician (Medication Assistant)
Technical assistant job in Winter Garden, FL
At Serenades at West Orange, we place a high emphasis on the overall wellbeing of our residents and believe in providing excellent care and customer service! Come be a part of the excitement as we continue our journey of touching lives in this beautiful community and premier work atmosphere!
If that's not reason enough, as a certified Great Place to Work for 6 years in a row, We proudly offer eligible team members:
Medical, Dental and Vision benefits
Company-paid Life Insurance and Voluntary Disability
Paid Time off and Holidays
401(k) Retirement Savings Plan
You deserve to be part of our thriving culture! Apply today!Purpose:
The Medication Assistant is responsible for the care and assistance of medication administration of residents according to their Individual Service Plan and Physician Orders. They report to the Wellness Director or their designee.
Qualifications - Education and Experience:
Each team member who assists or administers medication shall be authorized by the applicable state governing authority.
Meet requirements of the state assisted living medication assistant guidelines
Preferably experience in medication assistance with older adults.
Experienced and interested in working with older adults.
Demonstrates organizational skills
Mature, pleasant, friendly, and cheerful personality.
Responsibilities - Essential Functions:
Administer and/or assist with self- administration of prescribed medication to residents and maintain related medical records under the supervision of the RN and/or LPN.
Verify identity of resident receiving medication and record name of drug, dosage, route, and time of administration on specified forms of records.
Presents medication to residents and observes ingestion or other application, assists or administers medication, using specified procedures.
Take vital signs or observes residents to detect respond to specified types of medication and prepares report or notifies designed personnel of unexpected reactions.
Document reasons prescribed drugs are not ingested by resident.
Adhere to community medication policies.
Administers or assists with medication administration via the following routes: oral, topical, eye, ear and nose, rectal, transdermal, sublingual and buccal per state and certification guidelines.
May receive supply of ordered medications from the pharmacy
May record and restock medication inventory.
Complete required annual medication training.
Provide personal care to the resident in a compassionate and understanding manner.
Under the direction of the RN or Wellness Manager, the medication assistant may perform the following duties:
Provide bed bath, shower or tub bath as appropriate
Provide appropriate care of skin, hair, nails, mouth and feet
Provide good body alignment, positioning, and range of motion exercises for non-ambulatory patients
Assist resident in and out of bed and with ambulation
Assist resident with use of bedpan, urinal, commode and bathroom
Assist with feeding and dressing residents
Monitor and record temperature, pulse, respirations and blood pressure, as directed by the Wellness Manager. Significant changes in the resident's condition will be reported to the Wellness Manager immediately.
Change simple dressings and ostomy bags
Assist with catheter cares
Remind and assist resident in taking pre-measured medications
Maintain an accurate and complete record of care provided and document observations appropriately
Perform various housekeeping duties related to resident care
Responsible for maintenance of electronic medical records, written documentation, assuring accuracy, completeness and compliance with regulations, certification standards, legal and ethical standards.
Provides outstanding service to all Residents, family members, responsible persons, and visitors of Residents.
Facilitates socialization among Residents by leading activities
Invites and/or reminds Residents to participate in planned activities.
Carries out other duties as assigned by the Wellness Director or designee to ensure smooth operation of the program and to meet resident needs
May have their picture taken and image used in social media or community advertising.
May be video recorded from devices installed by families in residents' apartments.
Floor Tech Assistant
Technical assistant job in Lakeland, FL
Job DescriptionBenefits:
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Savings bank
Signing bonus
Training & development
Vision insurance
Wellness resources
Company and Culture
For more than 60 years, ServiceMaster Clean has taken great pride in exceeding the expectations of our customers. Behind our commitment to excellence are five key attributes that define who we are and what makes us different from any other.
We Are Experts and dominate the industry in scale and scope with an adaptable, extensive network that consistently delivers exceptional results
We Are Committed to our customers and are guided in all we do by their needs.
We Are Complete and seek to provide exceptional service and engage in proactive behavior.
We Are Driven to pursue the highest standards and continuously improve in all aspects of our business.
We Are Steadfast and here for the long haul with consistent service that ensures ongoing customer satisfaction
Paid Training Competitive Pay Flexible Schedules Career Path Opportunities Positive Atmosphere Insurance available
MUST HAVE AT LEAST 3 YEARS EXPERIENCE!!!!!!!!!!
Job Position Description:
This position is responsible for cleaning and maintaining carpeted and hard floor surfaces. Other duties may be Assigned:
Requirements
Perform all floor cleaning and maintenance duties for facilities using ServiceMaster provided tools and procedures
Duties include: sweeping, mopping, polishing, vacuuming, shampoo carpets, stripping, waxing, buffing. moving furniture, disinfect floors with sanitizer, spot cleaning, cleaning of elevators and stairs
Must achieve thorough understanding of floor maintenance procedures such as but not limited to, stripping and waxing, identifying different flooring types.
Ability to operate various floor equipment and machinery
Maintain inventory of supplies and equipment.
Use proper PPE and safety equipment as required
Open and lock facilities, enable and disable security system as required.
Minimum 1-2 years experience as a floor tech is highly desired but not required
Will provide on the job training to those with strong work ethicand willingness to learn
Experience working for a professional janitorial or floor care company, office complex, hotel, hospital or school is a plus.
The ability to be flexible, work at a fast-paced and in a multi-tasked job is a must.
Contribute to a positive work climate with a pleasant attitude and contribute to the overall team effort including being in uniform, dependable and on time
Has respect and understanding for co-workers and customers
Must be able to communicate in English
This job requires you to be flexible with hours. Mostly night work but there are some day work
Physical Demands and Qualifications:
Constant (up to 100%) standing, walking, pushing, balancing, stooping, kneeling, crouching, twisting, reaching over head, reaching forward. Must be able to lift and and/or carry 55lbs.
Ability to read cleaning instructions
Ability to differentiate between cleaning products and uses
.
Medical/Technologist Assistant - Weekend Shift
Technical assistant job in Lakeland, FL
RADIOLOGY AND IMAGING SPECIALISTS
JOB DESCRIPTION
Job Title:
Technologist Assistant
Location:
Central Office
Division/Dept.:
RIS & LRH IMAGING
Reports To:
Office Supervisor
Type of Shift:
Full Time
JOB SUMMARY
The Technologist Assistant performs a variety of front and back office duties while maintaining a high
level of customer service and quality patient care.
JOB RESPONSIBILITIES
1. Properly inputs all required patient information into the system including protocol, patient history in full
sentences, performing providers, and any additional information to the radiologist regarding the procedure.
2. Obtains complete and detailed history to assist the radiologist with diagnosis from each patient.
3. Prepares procedure rooms and assists in all procedures as needed, including starting IVs for contrast.
4. Properly identifies patients and demonstrates compassion while maintaining patient confidentiality. Explains
the exam to each patient to ensure patient safety and cooperation.
5. Comforts patients by anticipating patients' needs, anxieties, and questions.
6. Performs clerical duties at Pablo Campus and Central office locations as needed.
7. Consults with referring physicians offices by telephone in a concise and courteous manner.
8. Burns CDs, and prepares film jackets. Also uploads CDs from outside facilities for comparison as necessary.
9. Maintains exam rooms by stocking exam rooms with necessary supplies. Maintains equipment and reports any
equipment malfunctions to the supervisor or appropriate service provider.
10. Checks and rechecks the schedules on a daily basis.
11. Work in all modalities, and obtain patient history as needed.
WORK EXPERIENCE/EDUCATIONAL REQUIREMENTS
Two or more years in the Medical Assisting field is preferred.
High school diploma or GED.
Completion of an accredited Medical Assistance program or certification is preferred.
SKILLS/PHYSICAL REQUIREMENTS
Skills in establishing and maintaining effective working relationships with staff and patients, and the ability to
work independently.
This job requires prolonged sitting or standing, frequent bending, stooping, or stretching; Must be able to see with or
without corrective eyewear, must be able to hear clearly, with or without assistance. This position may require lifting
50 plus pounds.
Auto-ApplyFloor Tech Assistant
Technical assistant job in Lakeland, FL
Responsive recruiter Benefits:
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Savings bank
Signing bonus
Training & development
Vision insurance
Wellness resources
Company and CultureFor more than 60 years, ServiceMaster Clean has taken great pride in exceeding the expectations of our customers. Behind our commitment to excellence are five key attributes that define who we are and what makes us different from any other. We Are Experts and dominate the industry in scale and scope with an adaptable, extensive network that consistently delivers exceptional results We Are Committed to our customers and are guided in all we do by their needs. We Are Complete and seek to provide exceptional service and engage in proactive behavior. We Are Driven to pursue the highest standards and continuously improve in all aspects of our business. We Are Steadfast and here for the long haul with consistent service that ensures ongoing customer satisfaction
Paid Training • Competitive Pay • Flexible Schedules • Career Path Opportunities • Positive Atmosphere • Insurance available
MUST HAVE AT LEAST 3 YEARS EXPERIENCE!!!!!!!!!!
Job Position Description:This position is responsible for cleaning and maintaining carpeted and hard floor surfaces. Other duties may be Assigned: Requirements
Perform all floor cleaning and maintenance duties for facilities using ServiceMaster provided tools and procedures
Duties include: sweeping, mopping, polishing, vacuuming, shampoo carpets, stripping, waxing, buffing. moving furniture, disinfect floors with sanitizer, spot cleaning, cleaning of elevators and stairs
Must achieve thorough understanding of floor maintenance procedures such as but not limited to, stripping and waxing, identifying different flooring types.
Ability to operate various floor equipment and machinery
Maintain inventory of supplies and equipment.
Use proper PPE and safety equipment as required
Open and lock facilities, enable and disable security system as required.
Minimum 1-2 years' experience as a floor tech is highly desired but not required·
Will provide on the job training to those with strong work ethicand willingness to learn
Experience working for a professional janitorial or floor care company, office complex, hotel, hospital or school is a plus.
The ability to be flexible, work at a fast-paced and in a multi-tasked job is a must.
Contribute to a positive work climate with a pleasant attitude and contribute to the overall team effort including being in uniform, dependable and on time
Has respect and understanding for co-workers and customers
Must be able to communicate in English
This job requires you to be flexible with hours. Mostly night work but there are some day work
Physical Demands and Qualifications:
Constant (up to 100%) standing, walking, pushing, balancing, stooping, kneeling, crouching, twisting, reaching over head, reaching forward. Must be able to lift and and/or carry 55lbs.
Ability to read cleaning instructions
Ability to differentiate between cleaning products and uses
. Compensation: $15.00 - $17.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.
Our environment is a diverse community where successful people work together to achieve common goals.
This franchise is independently owned and operated by a ServiceMaster Clean franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.
Auto-ApplyMedication Technician (Medication Assistant)
Technical assistant job in Viera East, FL
We are currently seeking a Med Tech for our 2pm-10pm and 10pm-6am shift. It can be either part-time or full-time. Come join a team of star players and residents and bring your positive energy. Purpose: The Medication Assistant is responsible for the care and assistance of medication administration of residents according to their Individual Service Plan and Physician Orders. They report to the Wellness Director or their designee.
Qualifications -
Education and Experience:
* Each team member who assists or administers medication shall be authorized by the applicable state governing authority.
* Meet requirements of the state assisted living medication assistant guidelines
* Preferably experience in medication assistance with older adults.
* Experienced and interested in working with older adults.
* Demonstrates organizational skills
* Mature, pleasant, friendly, and cheerful personality.
Responsibilities -
Essential Functions:
* Administer and/or assist with self- administration of prescribed medication to residents and maintain related medical records under the supervision of the RN and/or LPN.
* Verify identity of resident receiving medication and record name of drug, dosage, route, and time of administration on specified forms of records.
* Presents medication to residents and observes ingestion or other application, assists or administers medication, using specified procedures.
* Take vital signs or observes residents to detect respond to specified types of medication and prepares report or notifies designed personnel of unexpected reactions.
* Document reasons prescribed drugs are not ingested by resident.
* Adhere to community medication policies.
* Administers or assists with medication administration via the following routes: oral, topical, eye, ear and nose, rectal, transdermal, sublingual and buccal per state and certification guidelines.
* May receive supply of ordered medications from the pharmacy
* May record and restock medication inventory.
* Complete required annual medication training.
* Provide personal care to the resident in a compassionate and understanding manner.
* Under the direction of the RN or Wellness Manager, the medication assistant may perform the following duties:
* Provide bed bath, shower or tub bath as appropriate
* Provide appropriate care of skin, hair, nails, mouth and feet
* Provide good body alignment, positioning, and range of motion exercises for non-ambulatory patients
* Assist resident in and out of bed and with ambulation
* Assist resident with use of bedpan, urinal, commode and bathroom
* Assist with feeding and dressing residents
* Monitor and record temperature, pulse, respirations and blood pressure, as directed by the Wellness Manager. Significant changes in the resident's condition will be reported to the Wellness Manager immediately.
* Change simple dressings and ostomy bags
* Assist with catheter cares
* Remind and assist resident in taking pre-measured medications
* Maintain an accurate and complete record of care provided and document observations appropriately
* Perform various housekeeping duties related to resident care
* Responsible for maintenance of electronic medical records, written documentation, assuring accuracy, completeness and compliance with regulations, certification standards, legal and ethical standards.
* Provides outstanding service to all Residents, family members, responsible persons, and visitors of Residents.
* Facilitates socialization among Residents by leading activities
* Invites and/or reminds Residents to participate in planned activities.
* Carries out other duties as assigned by the Wellness Director or designee to ensure smooth operation of the program and to meet resident needs
* May have their picture taken and image used in social media or community advertising.
* May be video recorded from devices installed by families in residents' apartments.
IT Support Specialist
Technical assistant job in Orlando, FL
Job Description
The IT Support Specialist will provide technical assistance with the installation and maintenance of hardware, software, network communication and workstations including troubleshooting, technical support and training. It will serve as a technical resource for site based staff and personnel.
Minimum Requirements:
Associate Degree in Information Technology or Computer Science.
Minimum of 1 year of previous experience in network maintenance, desktop support and design.
Certification of A+ and N+
Essential Duties and Responsibilities:
Troubleshoots and maintains FTC approved site based networks, workstations peripherals/hardware and databases.
Provides technical support for computer hardware and software as well as assisting users with the use of e-mail, internet, and office productivity software.
Retrieve, review and/or modify data and deployment software.
Track software licensing and the use of software on site in accordance with corporate policy.
Maintain a database and inventory of technical equipment.
Assist in the preparation and planning of the school-based technology plan and SOP.
Oversees and maintain the school site.
Responsible for keeping up to date on current technology being used by the company.
Benefits:
Medical Coverage -Including additional options HSA, and FSAs - Dependent, and Health Care
Dental/Vision Insurance Coverage
12 Paid Holidays / Paid Time Off / Paid Volunteer Day
401[k] with 50% Employer Matching
Short-Term Disability Life Insurance
Supplemental Life Insurance Options
Growth Opportunities / Education Assistance and Professional Development Benefits
No Cost Benefits:
Group Life Insurance
Long Term Disability
Talent Referral Program
TicketsatWork - Discount Entertainment Program
Enjoy a paid day off on your birthday (available to full-time employees after two years)
Who We Are
NUC University has been the institution of choice for a diverse population for more than 40 years. The institution comprises nine locations in Florida (Deland, Kissimmee, Orlando, Lakeland, South Miami, Pembroke Pines, Tampa, South Florida, and DAVE School), seven campuses in Puerto Rico (Arecibo, Bayamón, Caguas, Mayagüez, Ponce, Río Grande, and Escorial), an IBC Technical Division with 12 locations in Puerto Rico, and the NUC Online Division with students all across US and Puerto Rico. It offers degrees at various levels, such as diploma, associate, bachelor's, and master's, in fields including Healthcare, Construction, Culinary Arts and Hospitality, Beauty, Visual Arts, Business Management, Technology, Health Studies, Criminal Justice, Psychology, and Education.
NUC University - Florida Technical College is an Equal Opportunity/Affirmative Action Employer and does not discriminate based on race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state, or local law.
The selected applicant will undergo a background check, educational verification, and drug testing.
Tier II Help Desk Technician (Managed Services, on-site Orlando)
Technical assistant job in Orlando, FL
We're looking for a true Tier II Help Desk Technician to own complex support issues in a busy, multi-tenant MSP environment. In this role, you'll handle escalations that Tier I can't resolve, including advanced troubleshooting across Windows, Microsoft 365, basic server and networking issues, and user onboarding/changes.
You'll be the person our technicians and clients rely on when things get tricky-digging into root causes, stabilizing environments, and keeping users productive. You won't be expected to architect Azure or design complex Intune policies (we have engineering roles for that), but you'll work closely with our Associate Cloud & Endpoint Engineer (Azure / Intune) and project team when issues cross into deeper configuration or project work.
Most support is delivered remotely from our Orlando office. Less than 10% of your time will involve going on-site to client locations for issues that truly require a physical presence. This role also participates in an after-hours on-call rotation. On-call is scheduled in one-week blocks and is compensated with an additional on-call bonus on top of base salary. We'll walk through how the rotation works and volume expectations during the interview process.
If you love solving tough technical problems, talking directly with users, and being the calm, senior voice on the help desk, this role is for you.
Key Responsibilities
Advanced User & Systems Support
Own Tier II escalations from the help desk related to Windows workstations, Microsoft 365, basic server services, and line-of-business applications.
Troubleshoot complex issues primarily via remote tools, with occasional on-site visits (under 10%) when hands-on support is required.
Microsoft 365 & Core Cloud Troubleshooting
Support Microsoft 365 (Exchange Online, Teams, SharePoint), including mailbox issues, permissions, and access problems.
Handle everyday Entra / Azure AD issues (user/group access, sign-in problems, MFA issues), escalating deeper policy/architecture changes to engineering as needed.
Network & Server Escalations
Troubleshoot issues involving network connectivity, VPN, DNS, DHCP, VLANs, and related infrastructure in coordination with senior engineers when necessary.
Work with servers (on-prem or cloud-hosted) at a Tier II level: service issues, performance checks, and basic configuration fixes.
Ticket, Incident, & On-Call Ownership
Take full ownership of assigned tickets from intake to resolution, including documentation of findings and updates in the PSA.
Help monitor queues, prioritize critical issues, and ensure SLAs are met by communicating clearly with both users and teammates.
Participate in a rotating after-hours on-call schedule (one week at a time), responding to urgent issues and coordinating with teammates as needed; this on-call time is additionally compensated via an on-call bonus.
Collaboration & Knowledge Sharing
Partner closely with Tier I technicians to provide guidance, answer questions, and help them grow.
Collaborate with the Associate Cloud & Endpoint Engineer (Azure / Intune) and project team when escalations reveal a need for deeper configuration, automation, or long-term fixes.
Contribute to knowledge base articles, checklists, and standard operating procedures.
Requirements
Required Qualifications
3-5+ years of professional IT support experience with recent Tier II responsibilities.
Experience in an MSP or multi-tenant environment strongly preferred.
Strong skills in:
Supporting Windows 10/11 workstations and common business applications
Troubleshooting Microsoft 365 (Outlook/Exchange Online, Teams, SharePoint)
Handling everyday Entra / Azure AD and user access issues (passwords, groups, MFA, sign-in problems)
Solid understanding of core networking concepts (TCP/IP, DNS, DHCP, VPN, basic routing/switching) and experience troubleshooting network-related user issues.
Experience with a PSA and RMM (ConnectWise, Halo, N-able, or similar) for ticketing and remote support.
Strong problem-solving skills and clear, professional spoken and written English communication with both technical and non-technical audiences, including on phone and video calls with U.S.-based clients and teammates.
Proven ability to own issues end-to-end, stay calm under pressure, and work effectively in a fast-paced environment.
Willingness to participate in a rotating after-hours on-call schedule, with additional compensation provided.
Preferred Qualifications
Prior work in a managed services setting supporting multiple clients.
Exposure to Intune for device management and policy troubleshooting (you don't need to be an Intune engineer; we'll help you grow here).
Familiarity with firewall/router vendors (Fortinet, Unifi, etc.) at a troubleshooting level.
Experience mentoring Tier I techs or being the “go-to” escalation person on a service desk.
Location
This role is based in our Orlando, FL office.
Day-to-day work is performed remotely via our tools from the office.
Less than 10% of your time will involve going on-site to client locations in the Orlando area when an issue truly requires a physical visit.
Candidates must live within commuting distance of Orlando or be willing to relocate.
Benefits
Salary
Annual salary of $70,000-85,000/year commensurate with experience + on-call stipend as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance.
Benefits Include:
✅ Paid Time Off (PTO) - Accrual begins after 90 days, with increasing PTO over time.
✅ Health Insurance - Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue.
✅ Life Insurance, Dental & Vision Insurance - 100% company-paid coverage for employees.
✅ Short- & Long-Term Disability Insurance - Income protection benefits provided.
✅ SIMPLE IRA - Enterfusion matches employee contributions up to a set percentage.
✅ Continued Learning - Reimbursement for required or beneficial certifications, plus training support.
Join Enterfusion and be part of a team that invests in your success! 🚀
Auto-ApplyIT Help Desk Technician
Technical assistant job in Orlando, FL
Job DescriptionDescription Our Help Desk Technicians are the best of the best. Each day we have the privilege of putting smiles on the faces of hundreds of clients. Help Desk Technicians help iVenture clients solve problems with PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers and network gear. The right candidate will join a high energy, fast paced company and team of very dedicated individuals supporting the IT environments of over 190 local small and mid-sized businesses.
Please note: we are not a recruiter or placement service.
Position OverviewWhat you'll be doing as an IT Help Desk Technician:
Support Microsoft Windows desktop and server technologies
Consult with clients and offer guidance on technology use and best-practices
Responsible for providing detailed documentation regarding your tickets and providing follow-up with clients in a timely manner
Communicate the need for escalation promptly if you are unable to resolve the issue
Provide fast and friendly tech support to end-users, IT managers, and C-level executives
Typical Week: 85% help desk, 10% server/network support, 5% training/meetings
You are a great IT Help Desk Technician candidate if you have.....
Bachelor's Degree, business related field preferred, or equivalent experience
Minimum of 1 year experience working in a 50+ user Windows desktop/server environment
Well-rounded Microsoft desktop technology experience and user support
Experience supporting the following: expert with Windows, exposure to Windows server technology, active directory and common network protocols
Motivation and drive to develop yourself personally and professionally
Strong communication skills both verbal and written
Excellent customer service skills
Perks of working here as an IT Help Desk Technician:
WFH Flexibility
Focus on Work/Life Balance
We match 4% on your 401K
Paid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year
Comprehensive benefits package which includes paid life insurance and paid long term disability
Peerfit membership - providing free access to many local gyms and studios
Paid Maternity, Paternity and foster leave
Quarterly employee/family outings
Career Path road mapping
$200 spend in our iVenture Company Store on your anniversary year with us as well as upon joining our team
Real Culture initiatives and recognition, not just pizza parties
360 degree feedback. You talk, we listen.
Mileage reimbursement
Super cool technology - virtual lab, paid certifications and training days
iVenture is rated by its employees as a "Great Place to Work" and has a strong culture and exceptional core values
Additional Information:
Valid driver's license and insurance with reliable transportation. This position requires infrequent local travel.
Smoking is prohibited at all client sites and iVenture offices
Technician Associate-Spectrometer
Technical assistant job in Orlando, FL
About Us: Ocean Optics is a fast-paced, high performing and high growth organization that was recently named one of Orlando's Best Places to work! Our people thrive in an inclusive, innovative, and collaborative culture. Join our team of instigators of the possible where WE MEASURE WHAT MATTERS .For more information please visit **************************
ABOUT THE OPPORTUNITY
Use in house software applications to program circuit boards and calibrate light measuring devices
Perform bench-type processes to complete mechanical, optical and electrical assemblies, and sub-assemblies, using hand tools, and electronic and pneumatic tooling.
Report defective materials or questionable conditions to the department supervisor.
Maintain the work area and equipment in a clean and orderly condition and follows prescribed safety regulations.
Complete tasks as directed by manufacturing schedules with minimum supervision
Work performed in a shop environment.
May work at different workstations as production needs require, or shifts from one station to another, during the assembly process
ABOUT THE CANDIDATE
Our ideal candidate will bring the following knowledge and experience:
Minimum 3-year related factory experience
High school diploma or equivalent
Attention to detail, able to use soldering tools, good dexterity, ability to multi-task, and ability to work alone and in groups.
Use and be familiar with assembly and measuring tools, interpret visual aids and must be able to perform simple shop math
Electro-Optical assembly background a plus.
Ability to learn new skills in a timely manner, interpret visual aids and work overtime when needed.
Be proficient with Microsoft Office (Word, Excel, Outlook)
ABOUT THE COMPANY
Ocean Optics pioneered miniature spectrometers and delivers spectral solutions to researchers, OEMs and industrial customers, also designs and builds industrial-grade photonics systems for material inspection, chemical identification and quality assurance.
Our mission is to lead in creating precise yet practical optical solutions that enable researchers and industry to solve meaningful problems in health, safety and the environment. We have discovered, refined and delivered new approaches to solving problems with spectroscopy and imaging technologies. Backed by deep experience, we are working within applications including biomedical, semiconductors, research & science, industrial, environmental, food & agriculture, and safety & security.
We partner with customers to achieve ambitious goals, leveraging the power of light for advancement in health, safety and the environment.
With more than 200 employees worldwide, including in the US, Europe, and Asia, we leverage the wealth of knowledge from a diverse and multidisciplinary team, which drives our growth and high performance. Ocean Optics is a subsidiary of Halma plc, an international market leader in safety, health, and environmental technology.
ABOUT THE PERKS
Ocean Optics offers a comprehensive compensation package and health and wellness benefits. Also, as a member of the Halma Group of companies (*************** our employees enjoy excellent career development, networking, and advancement opportunities worldwide.
EQUAL OPPORTUNITY EMPLOYER (US)
Ocean Optics is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
#LI-KS1
#LI-Onsite
Auto-ApplyTechnician Associate-Spectrometer
Technical assistant job in Orlando, FL
About Us: Ocean Optics is a fast-paced, high performing and high growth organization that was recently named one of Orlando's Best Places to work! Our people thrive in an inclusive, innovative, and collaborative culture. Join our team of instigators of the possible where WE MEASURE WHAT MATTERS .For more information please visit **************************
ABOUT THE OPPORTUNITY
Use in house software applications to program circuit boards and calibrate light measuring devices
Perform bench-type processes to complete mechanical, optical and electrical assemblies, and sub-assemblies, using hand tools, and electronic and pneumatic tooling.
Report defective materials or questionable conditions to the department supervisor.
Maintain the work area and equipment in a clean and orderly condition and follows prescribed safety regulations.
Complete tasks as directed by manufacturing schedules with minimum supervision
Work performed in a shop environment.
May work at different workstations as production needs require, or shifts from one station to another, during the assembly process
ABOUT THE CANDIDATE
Our ideal candidate will bring the following knowledge and experience:
Minimum 3-year related factory experience
High school diploma or equivalent
Attention to detail, able to use soldering tools, good dexterity, ability to multi-task, and ability to work alone and in groups.
Use and be familiar with assembly and measuring tools, interpret visual aids and must be able to perform simple shop math
Electro-Optical assembly background a plus.
Ability to learn new skills in a timely manner, interpret visual aids and work overtime when needed.
Be proficient with Microsoft Office (Word, Excel, Outlook)
ABOUT THE COMPANY
Ocean Optics pioneered miniature spectrometers and delivers spectral solutions to researchers, OEMs and industrial customers, also designs and builds industrial-grade photonics systems for material inspection, chemical identification and quality assurance.
Our mission is to lead in creating precise yet practical optical solutions that enable researchers and industry to solve meaningful problems in health, safety and the environment. We have discovered, refined and delivered new approaches to solving problems with spectroscopy and imaging technologies. Backed by deep experience, we are working within applications including biomedical, semiconductors, research & science, industrial, environmental, food & agriculture, and safety & security.
We partner with customers to achieve ambitious goals, leveraging the power of light for advancement in health, safety and the environment.
With more than 200 employees worldwide, including in the US, Europe, and Asia, we leverage the wealth of knowledge from a diverse and multidisciplinary team, which drives our growth and high performance. Ocean Optics is a subsidiary of Halma plc, an international market leader in safety, health, and environmental technology.
ABOUT THE PERKS
Ocean Optics offers a comprehensive compensation package and health and wellness benefits. Also, as a member of the Halma Group of companies (*************** our employees enjoy excellent career development, networking, and advancement opportunities worldwide.
EQUAL OPPORTUNITY EMPLOYER (US)
Ocean Optics is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
#LI-KS1
#LI-Onsite
Auto-ApplyTechnical Support Specialist
Technical assistant job in Ocoee, FL
at our headquarters. iCoreConnect (NASDAQ: ICCT) is a national provider of secure communications for high-compliance industries including healthcare, finance, and legal. The company is headquartered in the Orlando metro area.
The Technical Support Specialist is the first escalation point within Support and Customer Service. This position is ideal for technical troubleshooters who excel at positively engaging with customers through both written and verbal communication. It is a highly customer-facing role, involving frequent daily interactions with clients. The technicians have basic service and product knowledge and can solve fundamental problems, such as resetting passwords, uninstalling applications, and assisting customer with using our services. The selected candidate knows how to structure his or her thought process to determine the problem and work toward resolution systematically and helpfully.
Required Skills:
* Strong analytical and problem-solving skills.
* Strong excellent time management skills
* Methodically troubleshoot and resolve issues.
* Excellent written communication and verbal skills, as well as strong listening skills.
* Strong interpersonal skills.
* Strong customer relation skills.
* Strong phone support skills are preferred.
* Ability to handle multiple priorities.
* Ability to develop documentation for common issues.
* Takes initiative to learn and develop.
* Positively works with small teams and is motivated when working independently.
Experience with:
* Various email systems (Outlook, Thunderbird, Webmail).
* Understanding of email systems and protocols (e.g. IMAP, SMTP).
* Windows & Apple operating systems and utilities.
* Modern-day browsers (e.g. Chrome, Safari, Firefox, IE).
* Standard debug tools and processes available in/for browsers (e.g. Firebug).
* Remote access services like TeamViewer, Splashtop, etc.
* CRM software (e.g. Salesforce).
Helpful Knowledge:
* MySql
* Zendesk or similar ticketing system
Pay and Holidays:
* Salary commensurate with skills and experience.
* Benefits Including Paid Vacation, Sick time & Holidays, Health, 401k, Dental, Vision, FSA/HSA and more offered after a 90-day probationary period.
* Hours are Monday - Friday from 11:00 a.m.- 8:00 p.m. (ET) at company HQ in Ocoee, FL.
NOTE: This is an in-house position at our headquarters.
Tech Support Specialist II
Technical assistant job in Orlando, FL
Job Details FL Office - Orlando, FL Full Time $23.00 Hourly AnyDescription
Technical Support Specialist II
Technical Support Specialist II assists all levels of support within the technical support department. The primary responsibility is to be the main contact for customers to provide technical support and service for CrossLink products. Must have a thorough understanding of Customer Service and Technical Support procedures and policies to ensure that clients issues are resolved timely and accurately. Required tasks include resolving escalations from Technical Support Agents.
Essential Responsibilities:
To receive inbound telephone calls, chat messages, and emails from customers on product questions.
To provide customers with a user-friendly explanation and follow-ups developing relationships, assurance, and confidence.
Create Jira Issues and ensure issues are fully documented to allow for a seamless escalation to other personnel.
Monitor Jira Issues and escalate to ensure problems are handled as expeditiously as possible.
Analyze customer cases to identify trends and specific customer pain points to drive improvement in service quality and effectiveness.
User professional judgement to resolve problems.
Serve as a point of contact for large customers.
Assist seasonal technical support agent and resolve/report problems.
Owning and driving various aspects of quality assurance from a technical support team perspective.
Provide assessment of existing systems and recommend improvement.
Work effectively either solo or in a team.
Performs additional related duties as assigned by management.
Must have excellent communication skills (verbal and written).
Prepare for and support new products within technical areas.
Preferred Skills:
Associates Degree in Computer Science, or 3 years of experience
2 years software technical support in a call center environment, Windows Environment, Network Functions, and Configurations and Software Applications
2 years Customer Service
Bi-Lingual (English/Spanish)
Basic knowledge of Tax concepts
Tech Support Field Technician
Technical assistant job in Altamonte Springs, FL
Job DescriptionDescription:
RoyPow USA is seeking a highly skilled Tech Support technician to join our team. In this role, you will be responsible for providing technical support and assistance to customers.
Providing technical on-site support and training to customers experiencing issues with their lithium batteries.
Troubleshooting technical issues and working to resolve them in a timely manner.
Maintaining accurate and up-to-date records of customer interactions and technical support requests.
Assisting with product installation and maintenance as needed.
Requirements:
Must be willing to travel within the US (all expenses will be Covered by the Company)
Some technical support experience
Strong problem-solving and troubleshooting skills
Excellent communication and customer service skills
Familiarity with lithium batteries (Preferred)
Associates degree in relative field (Preferred)
Bilingual in English and Chinese (Preferred).
Benefits:
Medical
Vision
Dental
PTO
401(K)
401(K) Match
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Compensation Package:
Bonus opportunities
Schedule:
8 hour shift
Monday to Friday
Experience:
Technical support: 1 year (Required)
Hardware Repair: 1 year (Required)
RoyPow provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, benefits, job training, terminations or any other condition of employment. RoyPow is in compliance with laws and regulations and ensures equitable opportunities in all aspects of employment. At RoyPow we are committed to ensuring our recruitment process is accessible to all. If you require reasonable adjustments to be made during the recruitment process, then please inform HR team.
Requirements:
Business Technical Support I, Spectrum Business
Technical assistant job in Orlando, FL
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Do you want to be part of a high-performing collaborative team troubleshooting technical issues and ensuring client success? You can do that. Ready to connect with clients across multiple industries and work with smart teams to find the best possible solution? As a part of Enterprise Technical Support at Spectrum Business, you can do that.
Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country's biggest brands. If you're looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
BE PART OF THE CONNECTION
No two days are the same as you connect with clients from within our 24/7/365 operations center via phone, trouble ticket, email and client portals. You troubleshoot technical issues for our voice, video, data and managed services by providing step-by-step resolution directions and collaborating with other departments.
How you can make a difference:
* Provide expertise on networking issues, including WAN, LAN, fiber and Voice technologies to ensure uptime.
* Maintain an accurate database and document complex technical issues for repair teams.
* Coordinate resolution efforts with NOC, Network Engineering and other teams while keeping clients informed.
* Avoid future issues by investigating and identifying the root cause of issues.
* Enhance the client experience through process reviews, analysis and recommendations.
* Follow this link to learn more about a day in the life of an Enterprise Technical Support team member.
WHAT YOU'LL BRING TO Spectrum Business
Required Qualifications
* Experience: Experience in technical support or network troubleshooting experience in a 24/7 operations or call center environment; Experience working with fiber-based networking or managed services.
* Education: Bachelors or associates degree in a technical field or equivalent experience.
* Technical Skills: Familiar with network protocols, RF, routers, layer-2 switches, VPN, CWDM, HFC, plant and delivery system, routing protocols and policies and WiFi and VoIP platforms; Knowledge of enterprise hardware and software technical environments; Proficient in Microsoft Office suite.
* Skills: Skilled in troubleshooting technical issues, failed equipment, facility issues and escalating as appropriate; Effective English communication skills.
* Abilities: Thrives under pressure making decisions and demonstrating a sense of urgency
Preferred Qualifications
* Cisco or Juniper certification or equivalent.
* Ability to work Saturday and/or Sunday 1st and 2nd Shift
#LI-EW1
CRP101 2025-66206 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.