Technical Support Specialist
Technical assistant job in South Bend, IN
As a Technical Support Specialist I, you will play a vital role in delivering exceptional technical support to our clients. Acting as both the first point of contact and a problem solver, you will assess and address client inquiries efficiently, providing technical assistance, troubleshooting issues, and escalating complex cases when necessary. Your responsibilities will include remote troubleshooting, incident management, proactive maintenance, and ensuring effective communication between clients and our company.
Essential Duties & Responsibilities:
Client Support & Coordination:
Serve as the first point of contact for clients seeking technical support via phone, email, and web platform
Assess client needs quickly and efficiently, providing immediate resolutions when possible or routing to the appropriate technician
Create, track, and manage service tickets using a service desk ticketing system
Maintain service level agreements (SLAs) by tracking engagement and ensuring timely responses
Follow up with clients to confirm issue resolution and track service delivery success
Technical Support & Troubleshooting:
Deliver technical support across multiple clients, understanding diverse IT environments
Utilize remote desktop tools and troubleshooting techniques to diagnose and resolve issues efficiently
Perform quick service tasks (e.g., password resets, filtering rule changes) with appropriate training
Install, configure, and upgrade software and hardware components
Provide proactive maintenance, monitoring systems to prevent potential issues
Maintain and support client technology assets, including servers, clients, printers, wireless hardware, and network infrastructure
Incident & Service Management:
Log, categorize, prioritize, and diagnose incidents while providing workarounds when necessary
Escalate complex technical issues to higher-tier support teams
Track progress between service teams to ensure quality and timely follow-ups
Process service and change requests for new users, terminated users, and organizational changes
Training & Communication:
Maintain accurate documentation of incidents, problems, and resolutions
Assist in developing technical standards and workflows
Train end-users and prepare training materials on hardware and software usage
Provide guidance to clients on new systems, software, and IT best practices
Preferred Skills:
Experience in a help desk, service desk, or technical support role; MSP experience preferred
Strong knowledge of systems, software, and hardware troubleshooting
Familiarity with Active Directory and ticketing systems
IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus
Strong customer service and troubleshooting skills
Ability to communicate effectively, both verbal and written, with diverse individuals at all levels
Resourceful, self-starter, and productive in a fast-paced, entrepreneurial environment
Inquisitive mindset with a passion for learning and applying new technologies
Additional Requirements:
Must possess a valid driver's license and have reliable transportation, as travel to client sites may be required
Must be able to lift up to 50 lbs. as needed for hardware installations
What's in it for You?
Opportunity to work with a rapidly expanding tech company in the booming fields of IT and Analytics / AI, alongside some of the brightest in the industry
Opportunity to work with cutting-edge technology in an engaging, fun environment
Opportunity to be a part of a local company committed to making a difference in our community
Free snacks and an unlimited supply of coffee
Social events such as happy hours, game nights, holiday parties, ice cream sundae bars, fancy coffee carts, company softball team, company bowling team, etc.
Competitive salary and benefits package including health, vision, dental, and life insurance
CS Specialist - Technical Support
Technical assistant job in Middlebury, IN
Purpose: This position exists to interface with dealers and retail customers ensuring Jayco's product warranty and service objectives are administered and accomplished in a timely, cost effective manner. Essential Functions: * Communicates with customers and dealers in a professional manner to gather facts, negotiate solutions and resolve disputes.
* Responds to telephone and written inquiries on a wide variety of issues using SOPs in a high call volume environment.
* Authorizes dealer warranty work within guidelines and procedures.
* Authorizes repairs and supplies parts to non-Jayco repair centers.
* Provides information repair procedures and initiates unit returns for repair work.
* Provides technical service information to dealers and customers.
* Files incident reports for property damage, personal injury or fire.
Additional Functions:
* Enters pertinent information into unit files.
* Performs other duties relating to technical service bulletins, arranging for transportation of returned parts or units, etc.
Preferred Experience/ Knowledge:
* Knowledge of RV construction processes, warranty provisions, codes & standards, Lemon Laws, etc.
* Technical aptitude is required.
* Prior high volume call center experience is helpful.
Necessary Skills & Abilities:
* Willingness to learn, grow and adapt to an ever changing product environment.
* Listening skills to thoroughly understand problems and respond appropriately in a timely manner.
* Desire and ability to problem solve effectively.
Work Requirements:
* This position may require sitting, standing, working in front of a computer monitor in an open office setting approximately 95% of the day.
* This position regularly requires communicating with others; use of hands and fingers to operate phone, keyboard and other tools; reaching with hands and arms.
* This position is a full-time position, which may require some flexibility in hours and days worked.
* Regular attendance is required.
* Supervisory responsibilities: none
* Remote work: not available.
* Management reserves the right to assign or reassign duties and responsibilities to this job at any time.
Technical Support Specialist I
Technical assistant job in Granger, IN
Reports to the Manager Technical Support or Director of Information Technology. Responsibilities include the installation of new and replacement computer equipment and maintenance of equipment. Provides support of personal computer (PC) related software and operations; may also provide some training to end users. Serving as a liaison with Beacon Health System (BHS) end-user departments regarding PC equipment needs and/or problems.
MISSION, VALUES and SERVICE GOALS
* MISSION: We deliver outstanding care, inspire health, and connect with heart.
* VALUES: Trust. Respect. Integrity. Compassion.
* SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Installs new and replacement PC / Server-related hardware and software by:
* Installing new and replacement PCs for end-user departments, as directed by the Manager.
* Installing new PC software and verifying that new computer systems are functioning correctly; also providing some training to end users.
* Maintaining required documentation according to established departmental policies and procedures.
* Find open network data jacks and patch in at device location, patch data jack in at the patch panel and make sure switch ports available and set proper for device being patched in.
*
Resolves or troubleshoots computer problem areas and provides maintenance for PC / Server equipment (hardware and software) by:
* Contacting end users in order to diagnose (i.e., inspecting, monitoring, testing, etc.) and resolve PC -related problems.
* Determining steps to be taken in order to correct PC-related problems. Also arranging for corrective action to resolve the problem and, if necessary, serving as a liaison between the end-user department and an outside vendor (repair person).
* Reimaging computer hardware and related equipment as a part of standard operating procedures and maintaining related documentation.
* Facilitating the delivery of solutions which meet the end-user department's needs by informing them as to the plan of action required to address their problem and also verifying that these steps are agreeable with the customer.
* Resolving more complex problems (issues that may require coordination with additional I.S. teams and issues that may require enterprise level application technologies).
Programs, Installs and Troubleshoot Printers by:
* Unboxing, assembling and installing new printers
* Configuring printers to work on the network and work with analyst on application setup
* Contacting end users in order to diagnose (i.e., inspecting, monitoring, testing, etc.) and resolve printer related problems.
Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:
* Providing excellent customer service at all times. Also maintaining high customer satisfaction by delivering quality customer service as measured on internal customer satisfaction surveys and/or other measures approved by the Director of Information Technology.
* Maintaining records, reports and files as required by departmental policies and procedures. Assisting in the care and maintenance of Department facilities, equipment and supplies.
* Completing other job-related duties and special projects as assigned.
ORGANIZATIONAL RESPONSIBILITIES
Associate complies with the following organizational requirements:
* Attends and participates in department meetings and is accountable for all information shared.
* Completes mandatory education, annual competencies and department specific education within established timeframes.
* Completes annual employee health requirements within established timeframes.
* Maintains license/certification, registration in good standing throughout fiscal year.
* Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
* Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
* Adheres to regulatory agency requirements, survey process and compliance.
* Complies with established organization and department policies.
* Available to work overtime in addition to working additional or other shifts and schedules when required.
Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
* Leverage innovation everywhere.
* Cultivate human talent.
* Embrace performance improvement.
* Build greatness through accountability.
* Use information to improve and advance.
* Communicate clearly and continuously.
Education and Experience
* The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of an Associate's degree in Computer Science, Management Information Systems or a computer-related field from an accredited college or university (or equivalent course work and/or technical training). Experience using computer hardware and software applications pertinent to Beacon Health System is preferred.
Knowledge & Skills
* Requires technical knowledge of computer operations.
* Requires the technical skills and knowledge to effectively install PC / Server-related hardware and software.
* Requires the organization and time management skills necessary to prioritize requests and manage customer service expectations.
* Possesses the ability to work independently and pro-actively, as well as in a team-oriented environment.
* Demonstrates the strong analytical and problem-solving skills needed to gather, analyze and interpret data. Also requires detail orientation and the ability to identify and resolve computer needs/problems in a timely and efficient manner.
* Demonstrates the interpersonal and communication skills (both verbal and written) necessary to interact effectively with all levels of staff and co-workers in a professional, clear, courteous and responsive manner.
Working Conditions
* Works in an office environment.
* May experience some mental/visual fatigue due to continued use of computer equipment.
* Work is performed in a fast-paced environment requiring the ability to prioritize workload in order to meet deadlines.
* Requires the ability to work a flexible schedule, including being on-call, in order to meet the needs of the Department.
Physical Demands
* Requires the physical ability and stamina (i.e., to sit, stand and/or walk for prolonged periods of time, lift, hold and carry objects weighing up to 50 pounds, use common computer hand tools, etc.) to perform the essential functions of the position.
Vet Tech Externship - Parrett Veterinary Clinic
Technical assistant job in Plymouth, IN
Practice
Parrett Veterinary Clinic is unique among pet care facilities, providing world-class veterinary technology and service with a reasonable fee structure. Receive unparalleled care by extraordinary professionals and the personal touch that draws patients from miles around, from Indiana, Michigan, Illinois, and the greater Chicagoland area.
Services available include, but are not limited to, CO2 surgical laser, companion animal therapy lasers, digital radiology, and state-of-the-art Idexx diagnostic capabilities. Our extensive pet owner education allows you to make informed decisions about your veterinary care.
Position Purpose
Come extern with us!
Heartland Veterinary Partners' Vet Tech Externship Program works to provide paid externship support for veterinary technician students.
Externship length & requirements are dependent upon your university.
Requirements/Qualifications
Eligibility
Must be currently enrolled in an accredited Veterinary Technician School
Auto-ApplyTechnical Support Specialist - Help Desk Operative
Technical assistant job in Notre Dame, IN
Job Description
Ready to join a mission-driven team where your tech skills truly make an impact? At the Congregation of Holy Cross, US Province, we're not just about technology-we're about purpose. If you're looking for a role where you're valued, appreciated, and part of something bigger, this is your sign to apply!
We want you to step into a role where your technical skills truly make a difference as our full-time Technical Support Specialist - Help Desk Operative, based at the beautiful Moreau Seminary in Notre Dame, IN. Enjoy a competitive hourly wage of $20-$25, based on your experience and education, while working a consistent Monday through Friday schedule from 8:00 AM to 4:30 PM. This is your opportunity to become part of a supportive team, grow your expertise, and help others every day in an environment that values your contributions.
Your Day-to-Day:
While working as our Technical Support Specialist - Help Desk Operative, you can expect to:
Respond to help desk requests and provide hands-on IT support
Set up and configure new computers, hardware, and software.
Troubleshoot technical issues to keep systems running smoothly.
Manage user access, permissions, and security protocols.
Maintain organized IT inventory and assist with technology upgrades.
Ideal Candidate:
1+ years of customer service experience
1+ years of IT-related experience
High school diploma or GED (Minimum education required)
Associate degree in an IT-related field preferred
IT certifications (such as CompTIA A+) are a plus
Are you the Technical Support Specialist - Help Desk Operative we've been looking for? If so, APPLY TODAY-you won't regret it!
ABOUT OUR TEAM:
The Congregation of Holy Cross is a distinguished community of Catholic and apostolic priests and brothers dedicated to education, parish support, and mission service. Our work uplifts the underprivileged and creates lasting impact. When you join us, you'll find exceptional benefits, professional growth opportunities, and a culture that values work-life balance. Be part of a mission that matters-your skills can help us make a difference!
THE BENEFITS WE OFFER:
Medical plans (PPO & HDHP)
Dental
Vision
Employer HSA contribution
403(b) and pension
Employer-covered short-term and long-term disability
Free life insurance
Free counseling through EAP service
Paid time off (PTO) and paid holidays
Employee events throughout the year
APPLY TODAY TO BECOME OUR TECHNICAL SUPPORT SPECIALIST - HELP DESK OPERATIVE!
Don't wait-apply now with our quick, initial application and start making an impact today!
Job Posted by ApplicantPro
Vet Tech Student Externship - Sunset Coast Veterinary Clinic
Technical assistant job in Saint Joseph, MI
Practice Sunset Coast Veterinary Clinic provides compassionate care for our patients and outstanding service to our clients. We are dedicated to the art of veterinary medicine and strive to stay current with the latest treatments and diagnostic technology. This is to ensure quality care for our patients. Our clinic has state of the art equipment: a surgical laser, digital x-ray machine, and on- site blood work.
Come extern with us!
Heartland Veterinary Partners' Vet Tech Externship Program works to provide externship support for veterinary technician students.
Externship length & requirements are dependent upon your university.
Requirements/Qualifications
Eligibility
Must be currently enrolled in an accredited Veterinary Technician School
Auto-ApplyCS Specialist - Technical Support
Technical assistant job in Middlebury, IN
Job Description
Purpose: This position exists to interface with dealers and retail customers ensuring Jayco's product warranty and service objectives are administered and accomplished in a timely, cost effective manner.
Essential Functions:
Communicates with customers and dealers in a professional manner to gather facts, negotiate solutions and resolve disputes.
Responds to telephone and written inquiries on a wide variety of issues using SOPs in a high call volume environment.
Authorizes dealer warranty work within guidelines and procedures.
Authorizes repairs and supplies parts to non-Jayco repair centers.
Provides information repair procedures and initiates unit returns for repair work.
Provides technical service information to dealers and customers.
Files incident reports for property damage, personal injury or fire.
Additional Functions:
Enters pertinent information into unit files.
Performs other duties relating to technical service bulletins, arranging for transportation of returned parts or units, etc.
Preferred Experience/ Knowledge:
Knowledge of RV construction processes, warranty provisions, codes & standards, Lemon Laws, etc.
Technical aptitude is required.
Prior high volume call center experience is helpful.
Necessary Skills & Abilities:
Willingness to learn, grow and adapt to an ever changing product environment.
Listening skills to thoroughly understand problems and respond appropriately in a timely manner.
Desire and ability to problem solve effectively.
Work Requirements:
This position may require sitting, standing, working in front of a computer monitor in an open office setting approximately 95% of the day.
This position regularly requires communicating with others; use of hands and fingers to operate phone, keyboard and other tools; reaching with hands and arms.
This position is a full-time position, which may require some flexibility in hours and days worked.
Regular attendance is required.
Supervisory responsibilities: none
Remote work: not available.
Management reserves the right to assign or reassign duties and responsibilities to this job at any time.
Tier 2 Help Desk Technician - Warsaw, IN
Technical assistant job in Warsaw, IN
Full-time Description
We are seeking a skilled and customer-focused Tier 2 Help Desk Technician to join our team in Warsaw, Indiana. This role will primarily involve assisting customers remotely from our Warsaw office, with occasional on-site visits to local customers as needed.
This position requires strong technical expertise, excellent troubleshooting skills, and a commitment to delivering outstanding customer service. You will support a wide range of IT systems and services, including end-user devices, server environments, cloud services, and network infrastructure.
Responsibilities:
Provide remote technical support for desktops, laptops, mobile devices, servers, and networking equipment
Install, configure, and maintain hardware and software across Windows-based environments
Support cloud services (Microsoft 365, Exchange Online), business productivity tools, and collaboration platforms
Troubleshoot and resolve technical issues related to operating systems, applications, printers, and network connectivity
Perform routine maintenance, updates, and backups according to company standards
Collaborate with internal IT teams, vendors, and customers to ensure timely issue resolution
Document technical processes, system changes, and issue resolutions thoroughly
Deliver excellent customer service and maintain professionalism in all customer interactions
Occasionally provide on-site support to local customers when required
Requirements
2-5 years of hands-on IT support experience with Tier 2-level troubleshooting and administration skills
Proficiency with Microsoft Windows Server (2008-2022), including Active Directory, DNS, DHCP, and Remote Desktop Services
Strong knowledge of Windows 10/11 and legacy operating systems
Solid understanding of file permissions, security practices, and group policy management
Experience with Microsoft 365, Exchange (on-prem or cloud), and collaboration tools
Working knowledge of routers, switches, VPNs, and firewalls
Familiarity with hardware from vendors such as Dell, HP, Lenovo, and IBM, including component-level repair
Experience supporting network vendors and platforms such as Cisco, SonicWall, Meraki, and WatchGuard
Comfortable with virtualization platforms like VMware or Hyper-V
Strong documentation, communication, and time management skills
Must be able to pass a criminal background check, E-Verify citizenship check, and a motor vehicle report prior to employment
Salary Description 55,000 - 65,000
IT Support Specialist
Technical assistant job in Portage, MI
IT Support Specialist About The Kendall Group The Kendall Group seeks a talented, creative, self-motivated individual for our IT Support Specialist. The Kendall Group is comprised of seven divisions with 75+ locations in eleven states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career. Why The Kendall Group? Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say that more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success. Role Summary: Reporting to the IT Support Manager, the IT Support Specialist is a key member of the Information Technology team. The IT Support Specialist will be monitoring, installing and maintaining computers, computer networks and software and solving problems that may occur within them. Exciting work you will do: The essential duties and responsibilities of the IT Support Specialist will consist of, but are not limited to, the following:
Install, trouble-shoot and repair new and/or existing PCs
Provide maintenance and administration of both a computer network and connected desktop/laptop computers
Respond to escalated helpdesk tickets that require more complex or time-consuming problem solving
Manage IT inventory
Perform other duties as assigned
Competencies you possess:
Service Excellence
Results, Action Oriented
Accountability and responsibility
Teamwork and collaboration
Problem solving
Displaying technical expertise
Awareness of the needs of others
What you'll need:
Work Experience: 2 years' IT support or helpdesk experience
Education: Associate's degree in computer technology or related field, certification, or equivalent work experience
Analytics/Computer Skills: Proficiency in Microsoft Office and Office 365 products, Active Directory, Windows based PCs and laptops
Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving, and at times ambiguous environment
Cross-functional skills: Ability to work under pressure to meet deadlines; flexible and quickly adaptable to changing priorities; demonstrated problem solving skills; ability to handle a large volume of phone calls
Communication Skills: Ability to communicate well with all levels of the organization; strong interpersonal and customer service skills; ability to present information in a manner that can be understood by non-technical staff
Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
Frequent sitting, driving, and getting in and out of a vehicle
Ability to see/sit/talk and hear
Ability to lift/move/carry up to 50lbs
Ability to be on your feet for 8 hours a day
Ability to stand, walk, and climb stairs
Ability to climb stairs and step ladders, bend, stoop, crouch, and kneel
Physical Environment: Normal office environment; occasional warehouse or fabrication environment and exposure to moving equipment
Travel: Must be willing to work occasional weekends or off hours and willing to travel if necessary
Qualifications we prefer but don't require:
Work Experience: 2 years' providing windows pc support
Education: Bachelor's degree in the field of computer technology or related certification
Analytics/Computer Skills: Proficiency VMware deployment and administration, RedHat Linux and Cisco networking hardware
The Kendall Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.
IT Helpdesk Technician F/M/X
Technical assistant job in Granger, IN
Job Description
We are looking for a proactive IT Helpdesk Technician F/M/X in Valencia (Spain) on a permanent contract , to provide first-level support to internal users, ensuring the proper functioning of IT systems and timely resolution of technical issues. The role involves close collaboration with the IT team and business units to maintain high service standards.
Key Responsibilities:
Respond to user requests via phone, email, or ticketing system.
Troubleshoot and resolve hardware, software, and network issues.
Install, configure, and maintain IT devices (PCs, laptops, printers, mobile devices).
Support the use of company software (Office 365, collaboration tools, etc.).
Escalate complex issues to the appropriate IT teams or external vendors.
Maintain documentation of issues, solutions, and IT procedures.
Assist in onboarding new employees with IT setup and access rights.
Skills Requirements :
Degree or diploma in Computer Science, Information Technology, or equivalent.
1-3 years of experience in IT support or helpdesk roles.
English (Professional level) to be able to communicate with internal & external stakeholders.
Good knowledge of Windows operating systems.
Basic knowledge of networking, VPNs, and cloud services.
Familiarity with Office 365, Active Directory, and common business applications.
Strong troubleshooting and problem-solving abilities.
Ability to manage multiple support requests efficiently.
Strong communication and customer-oriented mindset
Ability to work independently and as part of a team.
Protective Industrial Products (PIP) is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
At PIP Global Safety, we are committed to fostering a diverse and inclusive workplace where all individuals are respected and valued. We do not tolerate discrimination or harassment of any kind, and we strive to ensure that employment decisions are based on qualifications, merit, and business needs. Employment practices and policies may be subject to variation based on applicable laws and regulations in different countries and jurisdictions.
This commitment applies to all aspects of employment, including hiring, recruiting, promotion, termination, compensation, benefits, training, and development opportunities. We believe that a diverse team strengthens our global success and enriches our culture.
Governor's Summer Intern - INDOT - Technical Services - La Porte
Technical assistant job in La Porte, IN
Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Governor's Summer Internship Program (GSI):
The Governor's Summer Internship Program (GSI) is designed to give college students real-world, hands-on experience in their desired field of study to enhance marketability upon graduation. Participation in the program will offer students a multitude of experiences including networking with state employees, resume building and soft skills workshops, agency head panels, and much more.
About the Indiana Department of Transportation:
The Indiana Department of Transportation (INDOT) provides a dynamic workplace that serves Indiana citizens, improves our state's quality of life, and enhances its economic opportunity. INDOT has a number of innovative programs and projects, including Public-Private Partnerships, Green Initiatives, and cutting-edge uses of materials and assets. As part of the State of Indiana, INDOT offers a competitive total compensation package, as well as outstanding work/life balance. Whether you are an established professional in the transportation field or just starting your career, INDOT has exciting and challenging opportunities for you.
Role Overview:
This position will serve as a Traffic Intern for the La Porte Technical Services Division of the Indiana Department of Transportation. The Intern will be responsible for a variety of traffic data analysis and project planning. The objective of the position is to provide a valuable learning experience for the intern, as well as to assist the agency in completing their assignments and responsibilities.
Hourly Rate:
The hourly wage for this position traditionally starts at $16.24 per hour for current undergraduate students and $17.24 per hour for those with an earned bachelor's degree.
A Day in the Life:
The essential functions of this role are as follows:
* Performs complex traffic analysis utilizing traffic analysis software
* Assists the District Traffic Engineer with various traffic study and project planning tasks
* Conducts audits of various construction and permit projects, evaluating maintenance of traffic setups, speed limits, queues, and overall safety concerns
* Attends field checks, pre-construction meetings, and pre-final inspection walk-throughs of construction projects, representing the traffic and safety interests
* Reviews pavement marking documentation from contractors and provides feedback
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.
What You'll Need for Success:
* Working towards a bachelor's degree in civil engineering or a related field
* Relevant work experience preferred
* Basic knowledge of the mission and role of INDOT
* Ability to research, draft, and edit data and reports
* Analytical skills
* Confidence and ability to learn on the job and adapt quickly to changing circumstances
Benefits of Employment with the State of Indiana:
This seasonal position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period.
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at ***************.
Current Employee? Click here to apply.
IT Support Specialist
Technical assistant job in Three Rivers, MI
Overview The IT Support Specialist is responsible for providing technical support to end users across the division, ensuring efficient operation of computer systems, networks, and related technologies. This role requires strong troubleshooting skills, attention to detail, and a commitment to maintaining a reliable, secure IT environment. The individual will serve as the first point of contact for technical assistance requests, perform system maintenance, and assist in infrastructure and application support as directed by the IT Operations Manager. Responsibilities Respond to and resolve hardware, software, and network support requests in a timely and professional manner. Install, configure, and maintain workstations, printers, mobile devices, and related peripherals. Support Microsoft 365 applications. Monitor end user system performance, apply updates, and ensure endpoint security compliance. Provide support for conference rooms, A/V systems, and presentation equipment. Maintain accurate documentation of technical procedures, system changes, and support incidents. Collaborate with other IT staff to ensure uptime, data integrity, and continuity of critical systems. Maintain inventory of IT assets and ensure proper tracking of equipment lifecycle. Provide end-user training and guidance to promote technology adoption and best practices. Provide hands-on support and lifecycle management for mobile devices Qualifications Associates or Bachelor's degree in Information Technology, Computer Science or equivalent experience 2-4 years of experience in IT Support, systems administration, or helpdesk operations Technical Skills Proficiency in Windows operating systems. Experience with Microsoft 365, SharePoint, and Teams. Working knowledge of network fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN). Familiarity with endpoint protection, backup systems, and remote management tools. Experience supporting enterprise applications such as ERP, PDM, or CRM systems is a plus. Basic understanding of PowerShell or scripting for automation is advantageous. Additional Requirements Strong communication and interpersonal skills with a professional, service-oriented demeanor. Proven problem-solving ability and attention to detail. Capable of working independently or collaboratively. Demonstrated reliability and discretion when handling sensitive data. This role is critical in maintaining a dependable and secure IT environment, ensuring employees have the tools and systems they need to perform effectively. The IT Support Specialist will act as both a technical resource and a representative of the IT department's commitment to quality service and operational excellence.
Associates or Bachelor's degree in Information Technology, Computer Science or equivalent experience 2-4 years of experience in IT Support, systems administration, or helpdesk operations Technical Skills Proficiency in Windows operating systems. Experience with Microsoft 365, SharePoint, and Teams. Working knowledge of network fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN). Familiarity with endpoint protection, backup systems, and remote management tools. Experience supporting enterprise applications such as ERP, PDM, or CRM systems is a plus. Basic understanding of PowerShell or scripting for automation is advantageous. Additional Requirements Strong communication and interpersonal skills with a professional, service-oriented demeanor. Proven problem-solving ability and attention to detail. Capable of working independently or collaboratively. Demonstrated reliability and discretion when handling sensitive data. This role is critical in maintaining a dependable and secure IT environment, ensuring employees have the tools and systems they need to perform effectively. The IT Support Specialist will act as both a technical resource and a representative of the IT department's commitment to quality service and operational excellence.
Respond to and resolve hardware, software, and network support requests in a timely and professional manner. Install, configure, and maintain workstations, printers, mobile devices, and related peripherals. Support Microsoft 365 applications. Monitor end user system performance, apply updates, and ensure endpoint security compliance. Provide support for conference rooms, A/V systems, and presentation equipment. Maintain accurate documentation of technical procedures, system changes, and support incidents. Collaborate with other IT staff to ensure uptime, data integrity, and continuity of critical systems. Maintain inventory of IT assets and ensure proper tracking of equipment lifecycle. Provide end-user training and guidance to promote technology adoption and best practices. Provide hands-on support and lifecycle management for mobile devices
Technical Support Representative - 2nd Shift
Technical assistant job in La Porte, IN
Job Details LaPorte Office - LaPorte, IN Full Time High School $16.00 - $18.00 Hourly Negligible Day TelecommunicationsDescription
Overview: The Technical Support Representative is responsible for assisting customers via phone and live chat by identifying the primary symptoms and root causes of the customer's internet issue as well as programming and troubleshooting Surf's managed routers. They are also responsible for scheduling service appointments when a technician visit is required.
Reports to: Technical Support Manager
Job Status: Non-Exempt
Responsibilities:
Educate customers about our services and how they function using simple, easy to understand language.
Interact with customers in a friendly, professional and patient manner.
Deliver excellent customer service by providing technical support for the following services provided by Surf Internet.
Fixed wireless and fiber internet connections
Whole-home managed Wifi
Phone services
TV services
Schedule service call appointments as needed to resolve customer issues with the services listed above.
Document all customer interactions thoroughly using our ticketing system.
Respond in a timely manner to technical support requests using the phone and live chat support methods.
Escalate suspected infrastructure issues to the network operations team.
Qualifications Qualifications:
High School Education or equivalent required
Second Shift schedule Monday-Friday 11:00 A.M. - 7:30 P.M
Familiarity with basic networking including
Static IP reservations
Basic router function and configuration
Public and private IP assignments
Physical ethernet and fiber connections
Ability to read graphical monitoring reports and do basic data analysis to assist in troubleshooting.
Familiarity with basics of RF technology including
Local Wifi broadcasting
Interference mitigation
Channel bandwidth and RF frequencies
RF behavior
Familiarity with internet speed, latency, and jitter.
Ability to work weekends required
Ability to work well with people under stress
Able to be on the phone for long periods of time
Ability to follow basic troubleshooting processes consistently
Ability to juggle several projects or items at one time
Flexible schedule preferred
Familiarity with Microsoft Windows, Mac OSX, iOS, Android and other operating systems
Ability to generate and read error logs and reports.
Technical Support Specialist II
Technical assistant job in Berrien Springs, MI
ITS CLIENT SERVICES - Technical Support Specialist II Job Classification The Technology Support Specialist II is part of a team responsible for providing comprehensive, multi-tiered IT support for Andrews University employee and student computing devices, including department-wide and institutional-wide systems. This role is responsible for diagnosing and resolving hardware, software, and connectivity problems while supporting device lifecycle management, endpoint security, and project execution. Collaborates closely with fellow IT staff and helps mentor junior support personnel and student workers.
Qualifications summary
See qualifications in the full position description.
Must be a Seventh-day Adventist in good and regular standing.
Duties and responsibilities
Advanced Technical & Endpoint Support
* Provide level two (on-site or remote) response and resolution of single or multiple end user technical incidents in a timely manner
* Provide technical consultation for employees and students by resolving complex computer, software, hardware and networking-related issues
* Document and track incidents and service requests utilizing enterprise service management platform
* Provide maintenance, troubleshooting and problem resolution for desktop, laptop and mobile computing devices as well as printers and other authorized devices
* Assists in creating, managing and modifying Microsoft Active Directory objects including security groups, organizational units, group policies, scripts and Microsoft Exchange objects
* Install, modify and maintain end user hardware systems including operating systems, applications and peripherals. This may include desktops, laptops, mobile devices, printers and other authorized devices
* Assist in maintaining endpoint security environment including network authentication, threat detection, security updates, patches and version upgrades for operating systems and applications
* Utilize deployment and imaging tools to facilitate workstation installations
* May be required to participate in implementation of discipline-specific, third-party applications
* May be required to develop new system or application implementation plans, create custom scripts, and develop testing procedures to ensure proper integration with existing campus software
* Facilitate backups and implement disaster recovery procedures
Project & Team Collaboration
* Participate in ITS projects such as campus-wide rollouts, classroom upgrades, and process improvement initiatives
* Provide technical support for events, labs, and university-wide programs requiring specialized setup
* Interact with other backend IT teams to resolve complex system problems and triage cross-functional IT incidents
* May be responsible for supervision and guidance of student technical employees by overseeing job performance, customer relations, and technical proficiency
* Perform other duties as assigned by Client Services management
User Experience, Service Quality & Interpersonal Skills
* Deliver timely, professional, and respectful service aligned with ITS service level agreements (SLAs)
* Demonstrate on a daily basis customer centricity, teamwork, communication, coordination and top-tier technical aptitude
* Proponent for industry best practices for IT security, protection of electronic data assets, endpoint computing security issues, requirements and trends
* Ability to identify end user requirements for computing hardware and software
* Ability to work effectively with a wide range of constituencies in a diverse community
* Ability to work independently under minimal or no supervision
* Problem ownership from start to finish
Mentorship & Documentation
* Collaborate with team members in a professional and collegial manner
* Guide and mentor student workers
* Contribute to and maintain internal documentation, troubleshooting guides, and end user support materials
* Help ensure consistent knowledge transfer across the Client Services team
Supervisory responsibilities
N/A
Qualifications
Minimum Qualifications:
* Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent professional experience
* 2-4 years of experience in technical support or a related IT role
* Strong working knowledge of Windows , mac OS, enterprise productivity tools (Microsoft 365, Google, Zoom), basic TCP/IP networking concepts and 802.1x wireless protocols; knowledge of Linux a plus
* Demonstrated ability to troubleshoot and resolve moderate to complex technical issues on various software platforms including Windows, mac OS, iOS and Android
Preferred Qualifications:
* Industry certifications such as CompTIA A+, Network+, or Microsoft Modern Desktop Administrator
* Experience with enterprise ticketing systems (e.g., Freshservice), Active Directory, TCP/IP networking principles and 802.1x wireless protocols; knowledge of Linux a plus
* Familiar with software packaging and remote support tools
* Familiar with higher education IT environments, including student device support, classroom AV, and academic software
Must be a Seventh-day Adventist in good and regular standing.
Technical competencies
Advanced Technical & Endpoint Support
* Provide level two (on-site or remote) response and resolution of single or multiple end user technical incidents in a timely manner
* Provide technical consultation for employees and students by resolving complex computer, software, hardware and networking-related issues
* Document and track incidents and service requests utilizing enterprise service management platform
* Provide maintenance, troubleshooting and problem resolution for desktop, laptop and mobile computing devices as well as printers and other authorized devices
* Assists in creating, managing and modifying Microsoft Active Directory objects including security groups, organizational units, group policies, scripts and Microsoft Exchange objects
* Install, modify and maintain end user hardware systems including operating systems, applications and peripherals. This may include desktops, laptops, mobile devices, printers and other authorized devices
* Assist in maintaining endpoint security environment including network authentication, threat detection, security updates, patches and version upgrades for operating systems and applications
* Utilize deployment and imaging tools to facilitate workstation installations
* May be required to participate in implementation of discipline-specific, third-party applications
* May be required to develop new system or application implementation plans, create custom scripts, and develop testing procedures to ensure proper integration with existing campus software
* Facilitate backups and implement disaster recovery procedures
Project & Team Collaboration
* Participate in ITS projects such as campus-wide rollouts, classroom upgrades, and process improvement initiatives
* Provide technical support for events, labs, and university-wide programs requiring specialized setup
* Interact with other backend IT teams to resolve complex system problems and triage cross-functional IT incidents
* May be responsible for supervision and guidance of student technical employees by overseeing job performance, customer relations, and technical proficiency
* Perform other duties as assigned by Client Services management
Interpersonal interactions
User Experience, Service Quality & Interpersonal Skills
* Deliver timely, professional, and respectful service aligned with ITS service level agreements (SLAs)
* Demonstrate on a daily basis customer centricity, teamwork, communication, coordination and top-tier technical aptitude
* Proponent for industry best practices for IT security, protection of electronic data assets, endpoint computing security issues, requirements and trends
* Ability to identify end user requirements for computing hardware and software
* Ability to work effectively with a wide range of constituencies in a diverse community
* Ability to work independently under minimal or no supervision
* Problem ownership from start to finish
Physical demands
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work environment
* May include frequent disruptions and frequent changes in work priorities
* On-site role with occasional after-hours support during campus events or system upgrades.
* Must be able to lift up to 50 lbs. and perform work in classrooms, labs, and wiring closets, including work performed in cramped or awkward positions
* May be required to travel within campus locations on short notice
Building Level Technology Aide
Technical assistant job in Mishawaka, IN
Technology/Building Level-K8 Technology Aide Additional Information: Show/Hide BUILDING LEVEL TECHNICIAN - K8 Work Schedule: Variable (per location), 201-work days/ 209 days with paid holidays Evaluation: As needed
Reports to: Principal & Director of Information Technology
Compensation: Per experience
Summary: Building Technician serves as a team member under the direction of the School Principal. Main duties will include hardware/software support, troubleshooting issues concerning hardware/software and maintaining a high level of customer service.
Essential Duties and Responsibilities:
1. Provide first line troubleshooting, evaluation, and resolution of any technical problem by:
* Resolving the problem within fifteen minutes or submitting a work order describing the specifics and attempted resolution;
* Performing minor technical repairs or replacements to monitors, input devices, peripherals, computer cards, etc.;
* Assisting end users in resolving software issues, including local software re-installation or application training;
* Serving as the contact person to whom technical problems are reported and managing the building level work order process.
2. Provide basic network support by:
* Performing maintenance such as back up, set-up and maintenance of user accounts, printer configurations, and installation of networked applications;
* Updating and maintaining assigned passwords and folders.
3. Document and properly communicate instances of failure, repair, installation, and removal of hardware.
4. Task assignments are made by the Principal and Director of IT (or Director's Corporate IT designate) according to the corporation's specific needs. They may have additional input in identifying other preferred qualifications and/or appropriate duties that may exceed those described above, including:
* Installation of software ensuring legality of licensing;
* Participation in staff development activities to improve and update technical knowledge and skills and to better serve users;
* Attending departmental staff meetings.
5. Respond to crises and provide aid in accordance with business continuity and disaster recovery plans.
6. Maintain Confidentiality.
Qualification Requirements:
1. High School diploma or GED.
2. Technical skills and abilities with computer hardware and software.
3. Good interpersonal, communication, and organizational skills. Ability to be flexible.
4. Willingness to participate in on-going training to improve and/or develop job-related skills.
5. Excellent work habits, attendance record and successfully complete and pass all criminal history and child abuse clearances.
6. Shall remain free of any alcohol or non-prescribed controlled substance abuse in the workplace throughout his/her employment in the Corporation.
Intern Technical US
Technical assistant job in Paw Paw, MI
Essential Job Functions:
Adhere to all health and safety policies/procedures, Good Manufacturing Practices (GMPs) and wear the required personal protective equipment (PPE) while in the warehouse or production areas (including but not limited to hairnets/beard nets, safety glasses, hearing protection, hard toe and slip/oil resistant shoes, appropriate safety gloves, and seatbelts while operating forklifts)
Responsible to adhere to food quality and food safety as per the standard(s) provided by corporate, customer, and/or governing bodies (ex. SQF).
Functions will vary based on department placement but may include:
Operations: Support daily production activities, assist in process improvements, and learn about high-speed manufacturing efficiency.
Maintenance: Assist with equipment troubleshooting, preventive maintenance, and asset reliability projects.
Quality Assurance: Support quality control testing, data collection, and compliance with food safety standards.
Engineering: Assist with process optimization, equipment design modifications, and efficiency improvements. Support capital projects, data analysis, and troubleshooting to enhance manufacturing performance and reliability.
Learning and developing people skills with an understanding of business acumen within a manufacturing facility.
Manage a single assigned “project” that supports continuous improvement efforts.
Comply with all safety regulations and company policies.
Maintain documentation, reports, and logs relevant to the internship function.
Shadow experienced professionals and gain exposure to best practices in beverage manufacturing.
Required Skills:
Ability to adapt and work in a fast-paced environment.
Interest in beverage manufacturing and industrial operations.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) is preferred.
Ability to support process improvement initiatives to enhance productivity and reduce waste.
Ability to work in a hands-on environment and adapt to changing priorities.
Follow all safety procedures, company policies, and regulatory requirements while on-site.
Competencies:
Communication Skills (Written & Verbal)
Sound Judgement
Innovative Research and Application of Safety Concepts
Interpersonal Tactfulness
General Compliance Knowledge (General Industry)
Education and Experience:
Recently graduated or currently enrolled in good academic standing with a college or University pursuing a degree in Engineering, Business, HR, Supply Chain, Food Science, Finance, Safety, or a related field.
GPA of 3.0 or greater within declared major.
Must be at least 18 years old.
You will be expected to work all hours requested by your supervisor, and complete all hours required by your university to receive credit (if applicable).
Working Conditions:
Physical Demands- Continuously standing or walking. Regular requirements to lift/handle/carry material or equipment of moderate weight.
Visual/Sensory - This position requires attention to detail, requiring attention with one or two senses at a time.
Work environment - Work and environment fasted paced, requiring ability to remain focused under pressure.
Mental Stress - There is pronounced pressure from deadlines, project management, accuracy or similar demands.
Typical work week is Monday - Friday 8 a.m. - 4:30 p.m.
Infrequent overtime, weekend, or shift rotation.
Physical Requirements:
R = Rarely (0-15%) O = Occasionally (16-45%) F = Frequently (46-100%)
Physical Demand
R
O
F
Stand or Sit
X
Stoop, kneel, crouch, or crawl
X
Lifting 45 lbs. (minimum lbs. lifted 5 lbs.)
X
Carry weight, lift
X
Walking
X
Driving
X
Climb (stairs/ladders) or balance
X
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Refresco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law.
Student Technician
Technical assistant job in Portage, IN
Job Description
Student Technician
Roland Machinery Company is a family owned company that was established in 1958 and, is one of the Mid-West's leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of construction, municipal, industrial and forestry equipment; expanding across 5 states and 17 locations. Roland is an Equal Opportunity Employer (EOE) in accordance with Title 44, IL Administrative Code, Subpart C, Section 750.150
Qualifications & Skills:
High School Diploma/GED is required.
Must possess a clean driving record
Desire to obtain a life long career in the heavy equipment industry.
Potential Future Responsibilities & Duties:
Maintains relationships with clients by providing service, support, information, and guidance; researching and recommending solutions
Identifies product improvements or new products by remaining current on industry trends, market activities, and competition
Maintains quality service by establishing and enforcing organization standards
Maintains professional and technical knowledge by attending factory training.
Contributes to team effort by accomplishing related results as needed
Responsible for troubleshooting, repairs and reconditioning of construction, municipal and highway related heavy equipment and related components
Always be expected to present a favorable company image in appearance, uniform, language, personal conduct, and while operating a company vehicle
Large Diesel Engine repair and servicing
Construction Equipment Hydraulic systems repair and Servicing
Construction Equipment Electrical systems repair and Servicing
Veterinary Technician Student Extern
Technical assistant job in Michigan City, IN
General Information Ref # 16126 Department Vet Tech / Vet Assistant / VT Campus Job Site Michigan City Animal Hospital Date Published 10-24-2025 Pay Class Temp Base Min. $ 0 Base Max. $ 0 Description & Requirements Michigan City Animal Hospital is a recognized leader in small animal care, proud to maintain AAHA accreditation, reflecting our dedication to the highest standards of veterinary medicine. Our deep connection with the community is evidenced by our excellent 4.8-star Google rating, reflecting the trust and confidence clients place in our care. We seek dedicated professionals who are passionate about providing the best patient outcomes and who want to be part of a collaborative culture where you are valued from day one. This is your opportunity to join a high-quality practice where your skills make a true difference.
We understand that to provide excellent medical care, we must first support our teammates. As part of a larger network of hospitals, you are joining a culture committed to helping you grow professionally. We offer clear pathways for career advancement, ensuring that all teammates have the resources and mentorship needed to succeed. Whether you are aiming to become a credentialed technician or move into a leadership role, we provide the necessary educational support to achieve your long-term career goals.
Quality of medicine is at the heart of what we do. At Michigan City Animal Hospital, we focus exclusively on comprehensive small animal care, allowing you to concentrate your expertise where it matters most. Our connection to a broader support network means you have direct access to internal specialty consultations and educational resources, ensuring you can deliver collaborative, advanced care to every patient. This commitment guarantees you are empowered to do your best work every single day.
Join us in Michigan City, Indiana, a location that offers a welcoming environment where you can establish deep professional roots and build long-lasting relationships within the community. This city deeply values the dedication and high standards of veterinary medicine we provide. If you are looking for a supportive place where community trust translates directly into rewarding and challenging veterinary work, this is the environment where you will succeed.
Job Description
Your Impact as a Veterinary Technician Extern
This externship is your opportunity to gain invaluable hands-on experience in a fast-paced, professional veterinary setting. You'll work side-by-side with experienced veterinarians and credentialed technicians, applying your classroom knowledge to real-world cases and building the foundation for a successful career.
* Gain Practical Clinical Experience: You'll actively assist the medical team with patient care, observe a variety of procedures, and perform technical tasks under direct supervision.
* Learn from Experienced Mentors: You'll collaborate with and learn from dedicated veterinarians, technicians, and support teammates, receiving guidance and feedback to enhance your skills.
* Understand Hospital Operations: You'll support daily clinical functions, including patient intake and discharge processes, contributing to the smooth operation of the hospital.
* Develop Your Professional Skills: You'll practice effective communication with team members, learn clinical protocols, and build confidence in a dynamic veterinary environment.
Responsibilities and Benefits
What You'll Bring to the Team
* Current enrollment in an AVMA CVTEA-accredited Veterinary Technician/Nursing program.
* Eligibility to participate in an externship as required by your academic program.
* A strong desire to learn, a positive attitude, and a willingness to adapt in a clinical setting.
* Good communication and teamwork skills.
* The physical ability to stand for extended periods, lift and restrain animals, and handle clinical instruments.
25-26 Student Technologist in the Huisking Center
Technical assistant job in Notre Dame, IN
Saint Mary's Students Only
The Student Technologist in the Huisking Instructional Technology Resource Center (ITRC) is responsible for assisting faculty, staff, and students with the proper use of classroom instructional technology and software, as well as providing training and technology support. Specific responsibilities include: working scheduled shifts in ITRC to assist faculty and students and to respond quickly to calls for technology assistance on campus; troubleshooting issues with instructional technology; accurately documenting issues and how they were solved; seeking assistance as needed from team leads and supervisors to solve issues that are beyond the student's knowledge or experience; installing and/or removing technology as needed; performing regularly scheduled checks and maintenance of instructional technology; providing assistance and training on the proper use of technology and software, as well as on basic digital accessibility; assisting with loaning selected technology and equipment, particularly verifying the condition of technology and equipment before loaning and when accepting returns; assisting with course building, link checking, and testing new or updated tools in Blackboard; editing captions and testing Kaltura video and related tools; assisting with digital accessibility projects; and performing other technology-related duties as needed. Technology and software includes but is not limited to: Crestron control panels; media projectors and screens; document cameras; Blu-ray and DVD players; conference web cams; digital cameras; lightboard; audio speakers, headphones, and microphones; web conferencing applications; Kaltura virtual classroom and video recording; Blackboard and Ally; Google Suite apps; Microsoft Office (Word and PowerPoint).
Knowledge of technologies including computer, projectors, monitors, webcam, microphones, etc. preferred. Team members will be asked to arrive to campus for the academic year a week early for training.
Auto-ApplyTechnical Support Engineer
Technical assistant job in South Bend, IN
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
Install and service DISH equipment and smart home products in customers' homes
Teach customers how to use their tech and offer additional services when helpful
Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
Clear, step-by-step guidance for installations and service
Smart home tech knowledge to support and educate customers
Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
Valid Driver's License: Clean record required
Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
Physical Ability:
Climb ladders (up to 40 ft)
Lift up to 70 lbs
Must meet and maintain 335 lb weight limit
Customer Focus: Build trust and create a great experience
Problem-Solving: Tackle a variety of challenges on the spot
Determination: Work in tight spaces and all kinds of weather
Adaptability: Handle changes and unexpected tasks with ease
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $19.75/Hour