Technical assistant jobs in Wadsworth, OH - 102 jobs

IT Support-Help Desk Analyst responsible for company-wide end-user support of Hardware, Software, Mobile devices, and PC refresh. Duties include investigating, researching, troubleshooting, and escalating issues in a timely and appropriate manner. Minimum six months to three years of HelpDesk/IT Support or Internship in the IT Support arena Windows, PC refresh exp, Active Directory, and hands-on exp supporting mobile devices. Troubleshooting hardware devices(keyboards/mouse) Must be on-site 5 days a week, with the potential of a hybrid schedule after 3 months of training. Additional Information All your information will be kept confidential according to EEO guidelines.

Employment Status:RegularTime Type:Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today. Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact. Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen. Job Summary: In addition to providing technical guidance and mentoring with the assigned product group, the Technical Specialist will serve as the technical expert in the commercial development of new accounts or the development of new opportunities with established accounts. To protect the CSA Group marks as the premier mark by ensuring current CSA Group customer satisfaction, while promoting the use of CSA Group for new or expanded services. To ensure continued growth of new business for CSA Group services. Principal Duties & Responsibilities Provides technical direction and mentoring within assigned product group and staff Actively seeks value added opportunities that increases customer interest and promotes the use of new services for CSA Group In collaboration with the New Account Managers, contacts inactive and former CSA Group customers to attempt to regain work Communicates with appropriate Operations staff as required during the sales process Responds promptly to all technical sales inquiries and visits with clients as necessary Prioritizes work assignments and follow up responses to clients inquires and proposals in coordination with the Commercial team In partnership with the New Account Managers, establishes and maintains account relationships, emphasizing the expanded use of CSA Group services Prepares written pricing proposals for services for clients, working with the Commercial team and as required with the technical operations staff Participates in associations and outside organizations deemed appropriate by the Commercial Senior Manager Manages the relationship with clients by determining client needs and expectations Relates necessary information to operations to maintain customer satisfaction Represents CSA Group at assigned trade shows, exhibits, conferences and client presentations Identifies and communicates business opportunities and competitive trends Executes defined market strategies and business initiatives, as assigned Provides periodic written reports on calls, customer contact, proposals, quotes, expenses, travel and tradeshow activities, as well as oral presentation as required Evaluates industry reports, territory databases, external competitive information and develops territory analysis or provides input to others for presentation and reporting to manager Works cooperatively with others, as the lead or the support person in calls, trade shows, and presentations Maintains positive contacts within organization to exchange, explain and interpret information or ideas and follow up on clients' requests Participates in CSA Group Technical Networks as required and may support international standards development Explains the different product certification programs available to clients and the requirements for control of production Is able to explain test rationale and outcomes to customers Becomes fully knowledgeable in all national / international standards through research of standards, documentation, bulletins and technical articles and participates in Standards development work Shares knowledge with other staff and CSA Group as a whole through written or verbal communication and training events Performs other duties as assigned by the Commercial Senior Manager Preferred Education & Experience Bachelor's Degree in Engineering or equivalent experience, with six or more years of experience in specific commercial unit's industry; or a three years College Diploma in a relevant technological discipline, with 8-10 years of work experience in similar industry Knowledge of CSA Group, UL and IEC standards; variety of test procedures Knowledge of CSA Group programs and services Sales or Marketing experience preferred Mentoring skills Computer proficiency (word processing); keyboarding Strong problem-solving ability; detail oriented Ability to work independently High level of communication skills (verbal and written) Excellent listening and retention skills High level of initiative to meet or exceed targeted goals with minimal supervision Ability to cope with unpredictable schedule, regular work interruptions, multiple deadlines and targeted goals Independent sales generation and/or customer account management (telemarketing, marketing, sales) Public speaking - oral and written proposal and presentations Initiate and ability to develop new customer contacts Responsive and pleasant when dealing with external and internal customers, peers and co-workers Flexible in schedule and time management Strong organization, creativity and project management skills to plan for projects, events and conferences Problem resolution skills, to deliver high quality and timely services CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at ****************************** if you require accommodation in the interview process.

Job DescriptionBenefits: Competitive salary Employee discounts Flexible schedule Paid time off Benefits/Perks Competitive Compensation Great Work Environment Employee Discount Flexible Schedule Paid Time Off Job Summary We are seeking an Optometric Technician/Assistant to join our team! As an Optometric Technician/Assistant, you will be working directly with the patients doing preliminary testing and contact lens instruction. You will be cross-trained to work at the front desk to schedule appointments, answer the phone, and check patients in and out for their appointments. You will also be helping manage the inventory of supplies and cleaning instruments and rooms as needed. The ideal candidate has excellent customer service skills, the ability to work in a fast paced environment, and pays strong attention to detail. Responsibilities Prepare for the patient visit, including pulling charts and ensuring insurance information has been verified Schedule appointments Answer phones and field questions about vision issues, identifying visit needs Perform preliminary testing before the patient sees the doctor Clean instruments and equipment after use Provide contact lens instruction Check patient in and out for their appointment Qualifications Excellent customer service skills Strong attention to detail Friendly and energetic Office / customer service experience preferred

Technology Assistant JobID: 1923 Technology Attachment(s): * _Technology Assistant Posting.25.26-(2).pdf * Technology Assistant JD.pdf

Company Overview: E-Typist, Inc. is a forward-thinking and remote-friendly business that leverages cutting-edge technologies, including Office 365, OneDrive, Slack, SharePoint, and transcription software, to enhance collaboration and productivity. We are seeking a highly skilled and customer-focused Remote Technical Support Specialist to join our team. This role is ideal for individuals who thrive in a dynamic, remote work environment and are passionate about providing top-notch technical support in the field of transcribing. Position Overview: As a Remote Technical Support Specialist at E-Typist, Inc., you will be a key player in ensuring seamless operation and user satisfaction with our technology stack including equipment used for legal and general transcription. Your primary responsibilities will include troubleshooting technical issues, providing user support, and maintaining the functionality of essential tools such as Office 365, OneDrive, Box, Slack, SharePoint, and transcription software and equipment. Key Responsibilities: User Support: Provide remote technical support to end-users, addressing inquiries and resolving issues including but not limited to Office 365, OneDrive, Box, Slack, SharePoint, and transcription software and equipment Assist users with account setup, configuration, and access permissions. Troubleshooting: Diagnose and troubleshoot software and hardware issues, ensuring quick and effective problem resolution. Collaborate with software providers to escalate and resolve complex technical issues. Training and Documentation: Develop and deliver user training sessions on the effective use of our technology stack. Create and maintain comprehensive documentation for common issues and solutions. Collaboration Tools Management: Administer and maintain Slack channels, ensuring proper access, organization, and integration with other tools. Manage SharePoint sites and permissions to facilitate efficient collaboration. Software Integration: Ensure seamless integration and functionality between various software applications, including transcription software. Security and Compliance: Implement and enforce security best practices for remote users, with a focus on data protection and compliance. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience in technical support roles, preferably in a remote work setting. Proficient in troubleshooting issues related to Office 365, OneDrive, Box, Slack, SharePoint. Experienced with transcription software and related equipment. Strong understanding of remote collaboration tools and their configurations. Excellent communication and interpersonal skills. Ability to work independently and collaboratively in a remote team environment.

Full Time Technical Specialist and Lab Technician Summar y - Provides direct support for academic and research laboratories in the School of Science and Engineering, primarily in the Departments of Computer Science and Engineering. Responsible for design, fabrication, repair, and safe functioning of laboratory equipment. Further, provides guidance regarding safe equipment operation and implementation of laboratory procedures, including the fabrication lab and maker space. Also collaborates with the safety officer in the School in providing training and ensuring compliance with internal and established (government) safety standards. Essential duties, tasks and responsibilities: (The following duties are not to be considered a complete list of duties and responsibilities assigned to this position.) Technical (Laboratory related) • Communicate with faculty and students to assess their laboratory1 needs • Serve as a consultant to students and faculty on academic and research and design projects • Prioritize, plan and execute assigned projects with minimal supervision • Set up laboratory activities in collaboration with faculty member(s) • Design and build custom apparatus, develop and communicate a standard procedure for operation, and provide appropriate training as necessary • Install, configure, and interface equipment and/or work with external vendors/suppliers • Perform calibrations of instrumentation (or again work with external sources) • Repair, rebuild and or restore electronic and mechanical equipment (or again work with external sources) • Demonstrate effective and safe use of laboratory equipment and instrumentation • Develop and maintain documentation for equipment, including safety protocols • Maintain Engineering and Computer Science laboratory spaces used in direct support of academic programs • Order equipment, supplies, and services in support of academic programs • Make recommendations for laboratory equipment and instrumentation, and related operational and capital expenses • Develop, maintain, and audit Engineering and Computer Science inventory system for laboratory supplies and consumables • Monitor supplies budget(s) and inform annual operating budget process • Supervise student workers • Attend training seminars, classes, and conferences that support the duties of the position • Support academic outreach efforts Safety • Work in conjunction with faculty, staff, and students to achieve and maintain safety compliance • Coordinate the laboratory safety efforts. • Disseminate information about and encourage compliance with safety standards. • In consultation with the Safety Officer, provides or assists in arrangement of training for students, faculty, and staff pertaining to safety protocols and regulations for laboratory equipment Qualifications: Two or four- year degree in engineering, computing, or technology related field, with two years of manufacturing experience or equivalent training. Knowledge of engineering and computing equipment and practices. Capable of flexibility regarding work assignments. Ability to work independently. Ability to establish and maintain positive working relationships with supervisors, co-workers, students, faculty, and staff as well as outside agencies. Desired experience in one, preferably more, of the following: Metal machining and wood working; Welding; Soldering; Robotics and platforms: Raspberry Pi, Arduino Electronics; and Additive Manufacturing. Working Conditions and Physical Requirements: This position involves work in laboratory, workshop, and office environments. It requires regular physical activity, including lifting up to 50 lbs, standing for extended periods, and handling tools and equipment. The role may involve exposure to noise, dust, chemicals, and machinery, with the use of personal protective equipment (PPE) as needed. Some evening hours may be required to support academic activities or equipment maintenance. How to Apply: Review of complete applications will begin immediately and continue until the position is filled. Candidates should submit a resume, cover letter, and three professional references in 1 PDF or Word Document via the To Apply link on BW's Employment & Careers' webpage: ***************************** Baldwin Wallace University is an EEO employer and educator. At BW, we support and encourage diversity in a variety of forms. We value and appreciate inclusive excellence in the classroom, within extracurricular activities, and as we engage our community partners. Learn more at Diversity Affairs - ***********************************

Job Summary The IT Support Specialist is responsible for providing technical assistance and support to end-users for hardware, software, and network-related issues. This role ensures smooth operation of IT systems by troubleshooting problems, performing installations, and delivering user training when needed. Key Responsibilities Respond to helpdesk tickets, phone calls, and emails to resolve technical issues promptly. Install, configure, and maintain desktops, laptops, printers, and other IT equipment. Set up user accounts, permissions, and access controls in accordance with company policies. Troubleshoot and resolve issues related to operating systems, applications, and connectivity. Assist with onboarding new employees by preparing devices and providing basic IT orientation. Maintain accurate documentation of support requests, resolutions, and system configurations. Monitor system performance and escalate complex issues to senior IT staff when necessary. Ensure compliance with IT security standards and company policies. Other duties as assigned Continuous Improvement Responsibilities Identify recurring technical issues and propose solutions to reduce future incidents. Analyze support processes and recommend improvements to enhance efficiency and user experience. Document and update troubleshooting procedures to reflect best practices and lessons learned. Collaborate with team members to implement automation or tools that streamline support tasks. Stay informed about emerging technologies and suggest upgrades or process changes that align with organizational goals. Participate in regular reviews of IT systems and workflows to ensure continuous optimization. Education and Experience Associate's or Bachelor's degree in Information Technology or a related field OR 1-3 years of experience in IT support, helpdesk, or technical support roles OR An equivalent combination of education and experience. Preferred Skills and Attributes Strong troubleshooting and problem-solving skills. Knowledge of Windows/Mac OS, Microsoft Office Suite, and common business applications. Familiarity with networking basics (TCP/IP, DNS, VPN). Excellent communication and customer service skills. Preferred Certifications CompTIA A+ CompTIA Network+ Microsoft Certified: Modern Desktop Administrator Physical Demands Sitting for extended periods while working at a computer. Standing and walking intermittently throughout the day. Navigating industrial environments, which may include noise, dust, or temperature variations Wearing PPE (Personal Protective Equipment) such as safety glasses or steel-toe shoes when required. Escorting candidates or visitors through the facility. Lifting requirements up to 10 lbs. frequently and up to 25 lbs. occasionally.

I am looking for a Help Desk/IT Support Analyst for a direct hire opportunity in Downtown Cleveland. I found your resume on line and would like for you to review the information below. If this description looks like an opportunity you would like to consider, forward me a clean version of your most current resume. If you know someone who may be a fit otherwise, feel free to share my contact information with them. ************ x208 or [email protected] Job Title: IT Support Analyst (Help Desk) Status : Non-exempt (overtime paid) Work Schedule: Th, Fri, Sat, Monday 12pm till 10pm SCOPE OF RESPONSIBILITY: IT Support is the team responsible for servicing support queries to the global IT support telephone numbers and mailboxes. The team is based in Cleveland, Ohio. IT Support Analysts are responsible for the initial contact and support of the end user community for Firm-wide hardware, business critical applications and simple networking issues by investigating, researching, troubleshooting and/or escalating issues in an efficient manner. Technology-related queries are received from internal and external clients via telephone, email, third party vendors, or walk-ups and recorded in the team's service desk management tool (ServiceDesk Plus). The position reports to the local IT Support Manager with a dotted line to the remote IT Support Manager, forming an international support team. The IT Support Analyst is required to have a good working relationship with the end-user community, vendors and all other areas of the Technology department. PRIMARY DUTIES: Answers IT Support phones in a polite and professional manner and responds to support queries submitted by email and other means in a timely manner. Monitors IT Support voice mailbox. Obtains accurate and pertinent details and records all requests into the service desk management tool. Categorizes and prioritizes incoming requests to identify trends and set resolution timescales based on impact and urgency of the issue. Escalates tickets which cannot be resolved to the appropriate technology teams, such as Technical Infrastructure, Systems Development, Practice Support, and office-level technology support staff. Assists in the resolution of all technology-related questions or problems. Areas of support include: Dell laptops and desktops, HP printers, Microsoft Office 2010, Legal MacPac, Best Authority, Nuance, iPhone, iPad, Android, BlackBerry and remote access tools. IT Support team maintains ownership of all requests and follows up with users and colleagues to ensure that calls are handled within the set timescales. Performs follow-up on resolved calls as requested. Reports relevant facts for any reported system problems such as malfunctions, slowdowns, or other anomalies to the appropriate technology team. Assists with the communication of problems within the IT Support team and the Technology department using the Problem feature in the service desk management tool. Researches, develops and documents best practices and standard procedures using the knowledge management features of the service desk management tool. Shares knowledge and experience with colleagues across the department. Assists in the creation and review of end-user documentation to ensure accuracy and consistency. Assists with project work, such as testing new software, training new hires and providing insight into any end-user support issues on all new software and projects, as time permits. Other collateral duties, as assigned. Qualifications MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE High School Diploma Three years computer-operations experience, preferably in a Windows environment Advanced educational courses are preferred SKILLS Experience of working within a customer service environment Knowledge of Microsoft Office Professional 2010 or earlier Knowledge of Microsoft Windows 7 or earlier Knowledge of desktop applications and their use in a legal environment Experience with PC-based systems, mobile devices and remote access tools Suitable IT qualification at NVQ level (or equivalent) is desirable PERSON SPECIFICATION Focus on customer care Ability to empathize with people Excellent communication and interpersonal skills Good attention to detail Good organizational skills Ability to work well under pressure Ability to multitask Additional Information Direct Hire

Our client is a leading IT Solutions Company in the Cleveland, OH area and they are in need of a Help Desk Support Level II Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Server administration via Active Directory, File & Print services, DNS, DHCP. Install antivirus software and ensure virus definitions are up to date. Server administration via Active Directory, File & Print services, DNS, DHCP. Network firewall and switch administration and maintenance. Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Having worked in an MSP environment is a plus! Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Connectwise RMM and Autotask PSA Experience a plus Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job brief: We are looking for enthusiastic Rapid Response (Helpdesk) Team Members to provide technical assistance to our clients on Information Technology and IT Security-related inquiries. You will answer queries on technical issues and assist clients in resolving them. An excellent Rapid Response Team Member must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to assist business clients who are not familiar with IT-related subjects. Responsibilities: Serve as a technician for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques, tools, and pertinent questions, and remote access to computer systems Determine the best solution based on the issue and details provided by clients Walk the client through the problem-solving process and confirm the problem is resolved Direct unresolved issues to other team members experienced in the issue Provide accurate information on IT products and services Record events, problems, and their resolution in our Connectwise ticketing system in real-time Follow-up and update client status and information Pass on any feedback or suggestions by clients to the appropriate internal team members Identify and suggest possible improvements in procedures and processes Requirements Proven experience with technology in a client support role Tech-savvy with working knowledge of some or all of the following; Cloud Servers and workstations, PCs, Servers, VoIP phone systems, IT Security, office automation products, operating systems, networking, and remote assistance Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve technical issues Excellent communication skills Customer-oriented and client-focused.

Insight Global is seeking a IT Helpdesk Technician for a credit union in Willoughby, OH. This person will be responsible for ensuring efficient operation of hardware, software, and core systems. This position is key in supporting branch and back-office technology, maintaining system documentation, and ensuring prompt resolution of IT-related issues in accordance with internal policies and service standards. Key Responsibilities: - Be the first point of contact for technical issues submitted via phone, email, or ticketing system. - Provide hands-on and remote support for desktops, laptops, printers, phones, mobile devices, and other peripherals. - Support and troubleshoot credit union-specific applications. - Perform user onboarding/offboarding, including hardware setup, user account provisioning, and access configuration. - Manage support tickets in the help desk system, ensuring timely response and accurate documentation of all actions and resolutions. - Maintain and update internal IT documentation, including system configurations, procedures, known issues, troubleshooting steps, and asset records. - Troubleshoot basic network issues - Maintain IT hardware inventory, coordinate asset deployment and recovery. - Collaborate with vendors and escalate issues as needed. - Participate in IT projects and contribute to the implementation of new systems and upgrades. - Educate employees on new tools, best practices, and IT policies. Compensation: $50,000 to $65,000 per year annual salary. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role include: Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - 2+ years of experience in an IT support/help desk role, ideally within a financial institution or credit union - Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience Proficient in Microsoft 365, Windows 10/11, Active Directory, and remote support tools

AVI Foodsystems is looking for an energetic and optimistic team member to immediately hire to fill the role of Full-time IT Support Specialist at our Headquarters location in Warren, OH. This is not a remote position and is required to be on-site working Monday - Friday, dayshift. Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday. The IT Support Specialist plays a critical role in assisting team members with procedural and operational challenges related to IT hardware, software, products, and services. This position requires a proactive approach to identifying and resolving recurring issues, with a strong emphasis on trend analysis and continuous improvement. Working in close collaboration with Systems Administrators, Developers, and other IT personnel, the IT Support Specialist contributes to the development of long-term solutions aimed at reducing the frequency and impact of technical problems across the organization. Major Duties and Responsibilities: Responsibilities include (but are not limited to): All IT Support Responsibilities: Provide technical support for over 350 local users and 1,700 remote users, ensuring seamless operations across diverse environments Document all issues, troubleshooting steps, and resolutions in real time using a centralized support ticketing system Maintain an accurate inventory of technology assets, including hardware, software, and licensing compliance Independently research and interpret user manuals to identify solutions for complex technical issues Prioritize, diagnose, and resolve hardware and software issues related to computers, printers, peripherals, and telecommunication equipment Offer expert support for Windows OS, Microsoft Office Suite, Active Directory, and various commercial and proprietary applications Manage and troubleshoot networked multifunction devices, including printing, scanning, and faxing capabilities Collaborate with vendor support teams such as Dell, HP, Xerox, Microsoft, Juniper, and specialized software providers Provide technical assistance for Point of Sale (POS) systems Conduct follow-ups on resolved tickets to ensure user satisfaction and issue closure Participate in structured cabling and wiring projects as needed Set up and support technology for presentations and meetings Strive to resolve issues on the first contact, minimizing the need for escalation Escalate unresolved or specialized issues to appropriate IT teams Perform software installations and upgrades on end-user devices Willing to travel up to 10%, including occasional overnight stays IT Support Specialist Responsibilities: Conduct thorough analysis of support tickets to identify recurring patterns and root causes. Regularly present findings to management, along with actionable recommendations to permanently resolve or mitigate issues. Collaborate closely with IT teams and leadership to design and implement cost-effective, sustainable solutions for strategically significant challenges. Take an active role in the development and execution of these solutions where appropriate. Advocate for end users by prioritizing issues based on impact and severity, ensuring that resolutions align with the greatest overall benefit to the organization. Partner with management to establish and refine support procedures and guidelines, with a focus on enhancing service quality and operational efficiency. Requirements Qualifications: The role requires demonstrated experience in troubleshooting hardware, software, and network issues, or equivalent education and training. Prior customer service experience or training is highly advantageous. Strong interpersonal skills are essential. The individual must communicate with users in a respectful and effective manner, adapting their language to suit the user's technical proficiency whether technical or non-technical without sounding condescending. A minimum of three years in an IT support role within a corporate environment is required. Proven experience in resolving IT-related issues in a professional setting is essential. Skills: Demonstrates a proactive approach to learning and adapting to emerging technologies across multiple platforms Possesses excellent verbal and written communication skills for effective support via phone, in-person, and email Strong interpersonal skills with the ability to build positive working relationships Benefits: AVI offers: A family culture and atmosphere Competitive compensation Health, dental, vision, and life insurance for full-time team members 401(k) with generous company match Paid vacations and holidays Immense training and growth opportunities We conduct pre-employment drug testing. EOE

SUMMARY OF JOB: The Technical Support Analyst is responsible for providing 1st level support and coordination of incident resolution on behalf of the IT department. The Analyst will also conduct field visits to business locations for onsite troubleshooting and installation or replacement of equipment. The Analyst will report to the Help Desk Manager. DUTIES & RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: * Troubleshoot and resolve IT issues via phone, email and in-person channels for desktop pcs, laptops, mobile devices, software applications, network and peripheral equipment. * Ensure all incidents are resolved against service level agreements including logging and tracking of support requests * Partner with internal IT teams and vendors to resolve incidents * Proactively learn and train peers on new products, services and technical solutions within organization * Build and maintain knowledge base for support and incident management * Configure new PCs using an SCCM imaging process and deploy to business locations. * Participate in a weekly on-call rotation for after-hours support KNOWLEDGE, SKILLS & ABILITIES REQUIRED: * 1-3 years of experience working in a Help Desk or Service Desk role * Associates or Bachelor degree in Information Technology or a related field preferred * Basic operating system (desktop/OS), networking and applications experience including familiarity with Microsoft platforms (Windows 11, Server 2008 or higher, Active Directory, etc.), mobile devices (Apple and Android) * Experience with PC imaging and hardware repair. * Experience using incident and problem management ticketing solutions * Experience with troubleshooting and escalation of incidents including documentation, diagnosing and following first-level-resolution steps * Strong customer service ethic * Excellent verbal and written communication skills * Excellent analytical and problem solving skills * Ability to prioritize and quickly resolve issues HowardHanna.com Hanna Holdings, Inc. affiliates and assigns are committed to providing equal employment opportunity to all employees and applicants for employment regardless of such factors as race, color, religion, sex, national origin, age, veteran's status or disability. The Company abides by all local, state and federal laws and regulations affecting the hiring of employees.

Practice Newton Falls Animal Hospital was established in 1993. Since opening, we have grown into a 5 doctor thriving practice. We are specialized in small animal general care and our veterinary services include performing spays, neuters, soft tissue, mass removal, dental cleaning with extractions, and more. We love the supportive small town we provide care for. The local clientele has generations of family members coming to us! Position Purpose Come extern with us! Heartland Veterinary Partners' Vet Tech Externship Program works to provide paid externship support for veterinary technician students. Externship length & requirements are dependent upon your university. Requirements/Qualifications Eligibility Must be currently enrolled in an accredited Veterinary Technician School

Job Description The Ingalls Library is seeking a detail-oriented candidate to assist with physical processing and preservation of books in collaboration with Preservation staff. Under the guidance of seasoned professionals, the Fellow will gain experience in standards and best practices of proper handling, cleaning, and mending of library materials including rare and special collections in a variety of physical formats. The fellowship offers essential tools and insights for any person whose career plans include preservation, technical services librarianship, and art librarianship. This is a part-time fellowship working 20 hours per week for 9-12 months. Requirements The ideal candidate will be currently enrolled in an MLIS program with a concentration in technical services, or an advanced undergraduate (rising senior) preparing to enroll in an MLIS program, in good academic standing. Experience with measuring, precision work, and other hand skills. Excellent organizational and interpersonal skills, craftsmanship, and the ability to meet deadlines and quotas. Ability to work independently and sustain attention to detail over a long period of time and interpret complex instructions. Preferred: Bachelor's degree (B. A.) with emphasis in art history or related field Familiarity with integrated library systems and OCLC Experience working with delicate materials, precision work Experience with hand tools and other equipment Responsibilities Preserving items including the construction of enclosures, pockets, book jackets, resewing, and proper handling of delicate or fragile materials Proper handling and care of rare materials including books with old and brittle paper, pamphlets, ephemera, artist books, and oversized materials Process library materials. Includes book plating, spine labeling, counting and checking status and call number in integrated library system. Maintain proficiency in all essential functions of integrated library system and OCLC Provide cross training backup. Provide support for Collection Development and Management Services Assistant as needed. Perform copy cataloging of books and non-book materials in English and all other European languages for the library utilizing national cataloging standards, including MARC, AARC2/RDA, LCSH, and LCCN Provide support for Serials and Electronic Resources Assistant as needed. Provide on-call support for circulation as needed. Application Materials: Please submit a cover letter, resume, academic references, and one paragraph describing your interest in the opportunity and what you hope to gain from this fellowship. Application Deadline: The anticipated start date is January 5, 2026 or ASAP Rate of Pay: $18 per hour

The Academic Technology Associate is responsible for providing customer service and assistance to LCCC students and faculty to assist in technical support needs in Canvas, WebEx and other Canvas integrated software. Typical activities and responsibilities include but are not limited to the following: Provides customer service and assistance to LCCC students. Serve as first point of contact for students seeking technical help with computer related issues, such as Office applications, Canvas, MyCampus, printing and wireless login issues. Work closely with students and faculty to assist in technical support needs in Canvas, Webex, and Zoom. Support accessibility remediation of online course materials Test accessibility of technology using assistive technology.

IT Support-Help Desk Analyst responsible for company-wide end-user support of Hardware, Software, Mobile devices, and PC refresh. Duties include investigating, researching, troubleshooting, and escalating issues in a timely and appropriate manner. Minimum six months to three years of HelpDesk/IT Support or Internship in the IT Support arena Windows, PC refresh exp, Active Directory, and hands-on exp supporting mobile devices. Troubleshooting hardware devices(keyboards/mouse) Must be on-site 5 days a week, with the potential of a hybrid schedule after 3 months of training. Additional Information All your information will be kept confidential according to EEO guidelines.

Technology Attachment(s): _Technology Assistant Posting.25.26-(2).pdf Technology Assistant JD.pdf

SUMMARY OF JOB: The Technical Support Analyst is responsible for providing 1st level support and coordination of incident resolution on behalf of the IT department. The Analyst will also conduct field visits to business locations for onsite troubleshooting and installation or replacement of equipment. The Analyst will report to the Help Desk Manager. DUTIES & RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: Troubleshoot and resolve IT issues via phone, email and in-person channels for desktop pcs, laptops, mobile devices, software applications, network and peripheral equipment. Ensure all incidents are resolved against service level agreements including logging and tracking of support requests Partner with internal IT teams and vendors to resolve incidents Proactively learn and train peers on new products, services and technical solutions within organization Build and maintain knowledge base for support and incident management Configure new PCs using an SCCM imaging process and deploy to business locations. Participate in a weekly on-call rotation for after-hours support KNOWLEDGE, SKILLS & ABILITIES REQUIRED: 1-3 years of experience working in a Help Desk or Service Desk role Associates or Bachelor degree in Information Technology or a related field preferred Basic operating system (desktop/OS), networking and applications experience including familiarity with Microsoft platforms (Windows 11, Server 2008 or higher, Active Directory, etc.), mobile devices (Apple and Android) Experience with PC imaging and hardware repair. Experience using incident and problem management ticketing solutions Experience with troubleshooting and escalation of incidents including documentation, diagnosing and following first-level-resolution steps Strong customer service ethic Excellent verbal and written communication skills Excellent analytical and problem solving skills Ability to prioritize and quickly resolve issues HowardHanna.com Hanna Holdings, Inc. affiliates and assigns are committed to providing equal employment opportunity to all employees and applicants for employment regardless of such factors as race, color, religion, sex, national origin, age, veteran's status or disability. The Company abides by all local, state and federal laws and regulations affecting the hiring of employees.