Technical support representative jobs in Bloomington, IL - 608 jobs

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

At Horizon Hobby, we inspire dreams and help build memories! Our company is the leader in the global Radio Control industry, celebrating 40 years in 2025! We offer tremendous opportunities for growth and development and a full array of benefits including discounts on our products. We are currently hiring for a Wholesale Customer Support Representative! We are currently hiring for a Wholesale Customer Support Representative to support Horizon Hobby Retail Partners. This role is a business-to-business (B2B) focused and provides service to authorized wholesale accounts only. This position not does not support direct-to-consumer inquires. The Wholesale Customer Support Representative provides an industry-leading support experience to retail partners via phone and email. The primary objective of this role is to support the operational and service needs of wholesale accounts in a timely, accurate and professional manner. This is a full-time, on-site position at our Champaign Illinois location. Working hours are Monday-Friday 8am-5pm. Typical pay for this position is $16hr. The final offer for this position will be based on the unique experience and qualifications of the candidate selected. This position may also be eligible for a bonus not included in the base pay range. Key Responsibilities * Serve as a primary point of contact for retail partners, responding to inquiries related to orders, shipping, invoicing, returns and warranty processes. * Respond to retail partner inquiries within established service-level expectations (phone, email and or digital channels). * Accurately document all interactions, actions and resolutions within internal systems. * Collaborate effectively with internal teams (Sales, distribution, Finance, Service and Operations) to resolve retail partner issues. * Assist in identifying recurring issues, process gaps, or trends impacting retail partners and contribute to continuous improvement efforts. * Participate in meetings related to wholesale customer service and operational initiatives as required. * Maintain a high level of organization, attention to detail and time management while handling multiple priorities. * Perform addition duties or projects as assigned by management. Role Scope Specifics * This position supports wholesale retail partners only. * Interactions are focused on B2B operations. * This role does not provide direct support to end consumers unless required for third party sales as back-up. Qualifications * High school diploma or equivalency * Preferred knowledge of radio control products * Preferred prior experience in a B2B wholesale role, with a minimum of six months in a customer service or support role * Proficiency with computers and standard windows operating systems such as Excel, Word and Outlook. Microsoft teams is a plus * Experience using CRM or ERP systems such as Salesforce, Oracle or any other similar platform is a plus. * Strong written and verbale communication skills. * Ability to interact and work effectively with cross departments. Benefits and other perks * Medical, Dental, Vision * HSA and FSA options * Short-Term and Long-Term Disability Insurance * Life Insurance and Supplemental Life Insurance * 401(k) with a company match * Paid Time Off * Paid Holidays * Internal Rewards * Discounts on Products * Additional Coverage such as accident, critical, hospital and pet insurance. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Horizon Hobby is a progressive, innovative company and, as such, is constantly reevaluating and reinventing the processes and procedures associated with each job. The essential duties and responsibilities of this position may change at any time. In addition, employees may be asked to work on special projects or to assist with other work necessary or important to the operation of Horizon. Your cooperation and assistance in performing such additional work is expected and appreciated. Horizon Hobby, LLC is an equal opportunity and E-Verify employer

Job Title: Help Desk Technician Employment Type: Full-Time Salary Range: $36,000 $50,000 per year, based on experience and qualifications About the Role IT360, Inc. is seeking a motivated Help Desk Technician to join our support team. This Tier 1 technical role is responsible for handling first-level service requests for our managed services clients. You'll troubleshoot and resolve a wide range of issues involving desktops, applications, printers, basic networking, and end-user support while collaborating with Tier 2 and Tier 3 engineers as needed. Key Responsibilities Provide Tier 1 technical support for desktops, laptops, printers, and core Microsoft applications Troubleshoot basic issues involving Windows OS, Office 365, and line-of-business applications Provide basic support for network connectivity, firewalls, VPNs, and remote desktop access Respond to alerts from remote monitoring tools and take appropriate action via service tickets Document all work performed and maintain detailed records in the PSA/ticketing system Maintain communication with clients on issue status, timelines, and resolution updates Escalate unresolved or complex issues to Tier 2 team members when appropriate Additional Duties Maintain client satisfaction through responsive, professional communication Coordinate with the Service Desk Dispatcher to ensure efficient ticket routing Accurately track time, tasks, and expenses within ticketing platform Contribute to internal knowledge base and documentation Stay current with basic industry tools, technologies, and best practices Qualifications 1+ years of experience in IT support or technical customer service Familiarity with Microsoft environments (Windows 10/11, Office 365, Active Directory basics) Knowledge of remote access tools, printers, and basic networking concepts Strong interpersonal and communication skills Ability to handle multiple priorities and adapt in a fast-paced environment Strong problem-solving mindset and attention to detail Preferred but not required: CompTIA A+, Network+, or Microsoft Fundamentals certification Compensation & Benefits Salary:$36,000 $50,000 annually, depending on experience and qualifications. This position may be eligible for performance-based incentives. Benefits (subject to eligibility and length of employment) : Health insurance allowance up to $400/month Employer-paid group life insurance policy valued at $100,000 3% employer match on retirement savings plan High-speed internet reimbursement up to $40/month $40/month cellular phone allowance 8 paid holidays annually Paid vacation: 5 days/year to start, increasing to 10 days/year after 3 years of service Access to Safe Ride Home Program (Uber ridesharing) Apply today and become part of a team that delivers reliable IT solutions with a personal touch.

Excellent opportunity for an experienced Customer Service Representative who has compassion for those needing help, who takes professional satisfaction in supporting co-workers, and who thrives in an environment that involves a variety of tasks. Our Bloomington IL. location seeks a full-time Customer Service Representative. Position may require some weekend and evening hours. Responsibilities Deliver exceptional customer service by adhering to Chestnut's behavioral standards and promoting its culture of service excellence. Greet customers, provide directions, answer phone calls, and route calls appropriately. Conduct patient interviews in person or by phone to collect demographic, financial, and other necessary information for billing and payer plan establishment. Assist patients with fee-related inquiries, collect financial information, and copy identification and insurance cards to establish service fees. Maintain knowledge of Chestnut's emergency procedures, monitor lobby/building occupancy, ensure client and visitor safety, and complete Incident Reports as needed. Schedule appointments based on medical needs, gather medical concern information, determine need for nurse triage per red flag protocols, and coordinate triage when necessary. Check patients in and out following department protocols. Review EMR for follow-up appointments, update necessary information, and ensure completion of mandatory documentation, including consents, disclosures, and patient signatures. Verify payer eligibility through approved websites/software for each appointment and update the EMR accordingly. Receive and record payments according to prescribed procedures. Scan and attach documents to the patient EMR and provide backup to medical records staff. Participate in team, staff, QI, and development meetings, applying gained knowledge as appropriate. Operate office equipment, including copiers, printers, scanners, and fax machines. Maintain a clean, organized, and orderly work area. Collaborate with team members, providing backup support as needed. Promote the recovery model by demonstrating respect and courtesy to create a safe, welcoming environment. Promote Chestnut's culture of customer service excellence through the adherence to Chestnut's behavioral standards for customer service. Maintain and protect confidentiality and security of all organizational information gained in the course of performing job responsibilities including but not limited to, financial and client/patient information. Perform other duties as assigned. Qualifications High school diploma or equivalent. Strong customer service background. Excellent telephone skills. Knowledge of insurance policies and experience using an electronic health record with scheduling software desired. General knowledge of standard office procedures and use of office equipment. Good interpersonal and organizational skills, attention to detail, and discretion in handling confidential information. Demonstrated ability to communicate clearly and professionally with a diverse population. Ability to manage multiple tasks. Basic keyboarding skills. Experience using MS products. Ability to commute among locations to perform assigned duties. Valid driver's license, private auto insurance. Must be insurable. Are you intrigued by this job but don't meet every single requirement? Research shows that women and people of color are less likely to apply for jobs when that's the case. Chestnut is committed to building a diverse, inclusive, and authentic workplace. If you're excited about any of our posted positions but your experience doesn't line up perfectly, please apply anyway! You might be just the right candidate for another role. We'd love to explore the possibilities with you! EOE - Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience. The anticipated starting pay for new hires for this position is between $16.00 - $17.00 an hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity. check out our benefits here!

Coordinate, establish, maintain, analyze, troubleshoot, and repair computer systems hardware and computer peripherals. Document, maintain, upgrade or replace hardware and software systems. Establish procedures for supporting and maintaining user account information to include rights, security, and system groups. Troubleshoot and repair basic network problems. Familiar with setup and operation of current technology.Essential Duties and Responsibilities: * Investigate, analyze and develop procedures to resolve hardware and associated software and communications problems on university computer system; performs complex hardware repairs and maintenance on a wide range of pc-based computers and peripherals while developing procedures to support said equipment. * Provide advance hardware technical assistance and support; troubleshoots and resolves system hardware, software, and communications failures and conflicts to include Macintosh software and Hardware. * Evaluate existing computer systems hardware, and perform system upgrades; based on customer needs, customize and test computer systems, and resolve configuration conflicts and errors. * Provide online support while establishing procedures to be used by technicians and analyst in their supporting of other staff, faculty and students. * Research, analyze, and recommend appropriate computer hardware for customized computer configurations. * Review, prioritize, and process problem reports; document the progress of projects. * Familiar with a variety of the field's concepts, practices, and procedures. * Establish procedures for and coordinate asset management using current Help Desk System. * May lead and/or guide the work of other staff or students engaged in similar functions. * Establish procedures for analyst and technicians for troubleshooting and conducting, complex repairs and upgrades of computers and peripherals. * Establish procedures to diagnose the nature and extent of computer problems. * Social media administrator for the College of Agricultural, Life, and Natural Sciences * Perform other duties as assigned. Minimum Position Requirements (including years of experience, certifications, licenses, etc.): * Bachelor's degree in Computer Science, Networking Technology, Engineering or related area * At least three (3) years of directly related experience in the field or in a related area * Assume administrative responsibilities for social media in the College of Agricultural, Life, and Natural Sciences. Knowledge, Skills, and Abilities: * Knowledge of a wide range of computer systems software, applications, hardware, and communications * Knowledge of and provide procedures for advanced computer troubleshooting techniques * Knowledge of customer service standards and procedures * Records maintenance skills * Ability to make administrative/procedural decisions and judgments * Ability to simultaneously coordinate and guide multiple projects * Must be able to troubleshoot basic network related problems. * A wide degree of creativity and latitude

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

requires 100% onsite availability in Champaign, IL. The Technology Solutions & Support Consultant is an on-site position embedded within network offices nationwide, dedicated to advancing financial advisors' sales effectiveness and practice growth through innovative technology solutions. This dual role involves optimizing technology configurations and driving technical product integration while simultaneously delivering customized consulting to align digital strategies with business objectives and championing the adoption of Northwestern Mutual's technology suite. By spearheading strategic technology integration, the consultant transforms advisor practices, driving continuous improvement and fostering collaboration across all organizational levels. Primary Duties & Responsibilities: Develop relationships with financial advisors (FA), FA teams, and network office (NO) leadership and their teams, focusing on understanding basic business objectives and support needs. Assist advisors and teams in using Northwestern Mutual's technology tools effectively, demonstrating how they enhance client-advisor experiences and productivity. Utilizes extensive knowledge of computers, mobile devices, hardware, software configurations, operating systems, and LAN. Develop a thorough understanding of the insurance and investment sales cycles to understand how technology can be integrated into business processes. Apply consulting strategies to demonstrate technology benefits, focusing on clear communication to ensure audience understanding. Provides advanced project consultation, and subject matter expertise to enterprise partners on technology needs, remodels, new office buildouts, and upgrades to enhance the customer experience. Collect feedback from advisors and teams to relay to Home Office leadership, helping ensure technology solutions meet user needs. Manages escalations and project management of enterprise technology implementations and upgrades, including communication and feedback to local and corporate leadership. Support the identification of inefficiencies with guidance, suggesting simple technology applications to improve advisor practices. Participate in planning sessions to support goal achievement, learning strategic methods to increase productivity and client satisfaction. Assist in delivering training on technology best practices, facilitating classes under supervision to promote effective tool usage. Help prepare users for new technology deployments by assisting with training and communication of benefits. Handles vendor management of third-party technology solutions providers and implementations, ensuring effective collaboration and integration. Track engagement activities and attend training sessions to expand knowledge and skills, contributing to improvement efforts. Maintains a high level of proficiency and expertise in complex computer hardware and software technologies through continuous education, advanced training, and self-study. Travel may be required based on supported offices. Qualifications: Bachelor's degree in business or related field, or equivalent experience. Minimum of 2 years related experiences including consultation experience working with professionals within financial services or similar industry. Experience coaching and training professionals. Technology support experience preferred. Ability to understand sales-focused software technology and its benefits. Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tool Ability to build and maintain relationships. Proven ability to consult and drive measurable improvements in an outcome-based model. (E.g. prior demonstrated ability to drive % increase in adoption, sales etc.) Demonstrated ability to lead and facilitate groups of people. #LI-Onsite This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.Non-Registered Fingerprinted - FINRA Compensation Range: Pay Range - Start: $60,340.00 Pay Range - End: $112,060.00 Geographic Specific Pay Structure: Structure 110: $66,360.00 USD - $123,240.00 USD Structure 115: $69,370.00 USD - $128,830.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

> Employees Apply Here" onclick="window.location.href = '****************************** InternalUser=true&locale=en_US/';"/> Customer Service Representative - 90101864 - Champaign, IL Company: Amtrak Your success is a train ride away! As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees. Are you ready to join our team? Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future. Job Summary This Position is responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. Essential Functions * The incumbent will be responsible for greeting, servicing and general comfort of each passenger * Provide assistance to customers with special needs, assist passengers with luggage, and boarding trains * Make ticket reports promptly, properly safeguard company funds properly, and prepare related reports * Responsible for the proper care and preventative maintenance of the ticket printers and Quik-Trak machines. Keep all information racks filled as needed. Perform miscellaneous clerical duties related to the station * Dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, boarding information, tours and other intermodal transportation. * Ensure all passenger train boarding(s) are timely. Will verify passengers are properly ticketed or have the proper travel documents and ensure compliance with baggage requirements prior to admission to station platforms * Required to perform janitorial duties * Handle checked baggage, package express and company materials in the station and on/off train Minimum Qualifications * Able to lift items that weigh up to 50lbs * Able to push or pull a baggage cart and operate baggage equipment (i.e. tow tractor,) * Must have a HS Diploma or GED. * Valid Driver's License required Preferred Qualifications * Must be skilled in the processing of all types of Amtrak tickets, and a thorough understanding of tariffs to properly price tickets * Qualified with the operation of Arrow, RailRes/Stars and QuikTrak. Position will be governed by all Corporate, Company, and station policies * Familiar with the operation of the Passenger Information * Proficient with baggage & express operation and be able to quote rates & information Communications and Interpersonal Skills * Must have excellent written and oral communication skills. * The ability to maintain a positive, good-natured attitude is essential. * Comfortable with interacting with customers, speaking on a public address system, and using Amtrak computer systems The hourly range is $29.29 - $39.05 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). Amtrak offers a comprehensive benefit package that includes health, dental and vision plans; wellness programs; flexible spending accounts; 401K retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here. Requisition ID:165946 Posting Location(s):Illinois Relocation Offered:No Travel Requirements:Up to 25% You power our progress through your performance. We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law. In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions. In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience. Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law. > Employees Apply Here" onclick="window.location.href = '****************************** InternalUser=true&locale=en_US/';"/>

Title: TECHNICAL SUPPORT III Duration: 6 Months Job Description: · Reviews, analyzes, and evaluates information technology systems operations. · May require an associate's degree in a related area and 2-5 years of experience in the field or in a related area. · Familiar with standard concepts, practices, and procedures within a particular field. · Relies on limited experience and judgment to plan and accomplish goals. · Performs a variety of tasks. · Works under general supervision; typically reports to a project leader or manager. · A certain degree of creativity and latitude is required. Required: Deskside support role Windows 10 and Microsoft environment, imaging, PC refresh etc. Additional Information Thanks & Regards' ________________________________________________________________________ ___ Vikram Bhalla | Team Recruitment | Mindlance, Inc. | W : ************ All your information will be kept confidential according to EEO guidelines.

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Operational Technology Cybersecurity Specialist Role Definition: The OT Cybersecurity Specialist plays a key role in securing Caterpillar's Operational Technology (OT) environment, including industrial control systems (ICS), SCADA systems, and IoT devices. This role leads initiatives to protect critical infrastructure, collaborating with global manufacturing teams to implement industry-leading security practices. The role combines technical expertise with strong communication and leadership skills to drive Caterpillar's OT cybersecurity strategy, ensure compliance with standards, and mitigate evolving cyber threats. What You Will Do: Lead and support the definition, prioritization, and execution of Enterprise OT Cybersecurity initiatives. Conduct OT security design and architecture reviews to ensure alignment with industry standards and regulatory requirements. Assist in remediation of identified OT security gaps and support implementation of secure-by-design practices. Monitor OT security metrics, track risks, and prepare reports and insights for leadership. Stay current on cybersecurity threats, emerging technologies, and trends relevant to OT environments. Collaborate with global manufacturing and facility teams to integrate security best practices into operations. Partner with business stakeholders to understand the operational environment and security needs. Promote and reinforce a “safety-first” culture within OT systems and processes. What You Have: Bachelor's degree in electrical engineering, Industrial Technology, Computer Science, or a related field or equivalent experience Ability to clearly communicate technical concepts and engage diverse stakeholders. Project management capability with strong problem-solving under pressure. Experience with factory systems, LAN environments, and ICS/SCADA technologies (PLCs, DCS, HMIs, BMS). Knowledge of IT/OT protocols and industrial network design, implementation, and troubleshooting. Understanding of cybersecurity fundamentals such as vulnerability assessment, risk analysis, and defense-in-depth. Familiarity with SANS ICS controls and best practices for securing manufacturing environments. Top Candidates Will Have: Deep expertise in ICS/SCADA system integration and industrial control environments. Relevant cybersecurity certifications (e.g., CISSP, GICSP, GRID, GPEN). Strong analytical skills for prioritizing work and presenting metrics to leadership. Experience with OT-specific tooling (passive monitoring, vulnerability management, secure remote access). Knowledge of industry frameworks (ISO 27001, NIST CSF/800-82, ISA 62443). Hands-on involvement in OT incident response, tabletop exercises, and ServiceNow workflows/reporting. Skills Descriptors: Communicates complex OT/IT cybersecurity concepts clearly to technical and non-technical audiences. Applies advisory and consulting skills to guide engineering, facility, and manufacturing partners. Demonstrates strong troubleshooting, risk assessment, and problem-solving in fast-paced environments. Understands and implements cybersecurity standards and policies to support secure OT operations. Collaborates across functions on reviews, remediation plans, and continuous improvement activities. Adapts quickly to new OT technologies, tools, and evolving threat landscapes with strong attention to detail. Additional Info: The primary locations for this position are: East Peoria, IL, Nashville TN, or Dallas, TX 5 days onsite is MANDATORY. Sponsorship is NOT available. Relocation is available for qualified candidates. Summary Pay Range: $128,470.00 - $192,710.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. Benefits: Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. Medical, dental, and vision benefits* Paid time off plan (Vacation, Holidays, Volunteer, etc.)* 401(k) savings plans* Health Savings Account (HSA)* Flexible Spending Accounts (FSAs)* Health Lifestyle Programs* Employee Assistance Program* Voluntary Benefits and Employee Discounts* Career Development* Incentive bonus* Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement * These benefits also apply to part-time employees Posting Dates: January 23, 2026 - January 28, 2026 Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply. Not ready to apply? Join our Talent Community.

Job Description Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a part-time Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. **You will need to be available to take calls M-F between the hours of 9:00am - 6:00pm** Benefits: $40 per call/$5 per call per diem Dell/Lenovo certification training AT NO COST TO YOU Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit Powered by JazzHR 9A6xB5NFjS

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a part-time Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. **You will need to be available to take calls M-F between the hours of 9:00am - 6:00pm** Benefits: $40 per call/$5 per call per diem Dell/Lenovo certification training AT NO COST TO YOU Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit

Field Support Technician / Senior Field Support Technician Student Affairs Technology Student Affairs Technology is at the heart of transforming the student experience through innovative IT services for Student Affairs departments across campus. We work closely with business leaders and IT professionals to deliver technical solutions that enhance efficiency and build operational resilience. We're looking for passionate individuals from all backgrounds who are eager to help shape and nurture a vibrant community aligned with our mission. By joining our team, you'll directly contribute to advancing the University's academic goals, fostering environments that promote student learning and success, championing diversity, and supporting the holistic development of all students. Your work will play a crucial role in creating a more inclusive, thriving campus for everyone. We are hiring across several functions within Student Affairs Technology and invite you to view all our current openings here. You are encouraged to apply for all positions that best match your profile and interests. DETAILS for the FIELD SUPPORT TECHNICIAN This position provides hardware, networking and audio visual field support for residential computer labs, administrative computers and other technology hardware for Student Affairs units. * Field Support * Field support for workstations, printers and other peripheral hardware for residential computer labs. * Field support for workstations, printers and other peripheral hardware for administrative systems. * Field support for wired and wireless networking troubleshooting and configuration. * Install and configure new or modified equipment and software as required. * Create and maintain end user documentation. * Create and maintain technical documentation for technology staff. * Work within defined policies and procedures to solve user or system problems, including those that require solutions with originality and/or ingenuity. * Audio-Visual Support * Provide in the field assistance and troubleshooting for fixed audio-visual equipment, cameras, and digital signs. * Hardware Lifecycle * Purchasing and maintain asset management for technology equipment. * Assist the development and testing with endpoint management applications for new workstation and laptop configurations. * Other Duties * Assume appropriate related additional duties to further the mission of the unit. * Provide assistance with special technology projects. Minimum Qualifications for the Field Support Technician: * High school diploma or equivalent. * Any one or any combination totaling four (4) years (48 months) from the following categories: * College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent: * 30 semester hours equals one (1) year (12 months) * Associate's Degree (60 semester hours) equals eighteen months (18 months) * 90 semester hours equals two (2) years (24 months) * Bachelor's Degree (120 semester hours) equals three (3) years (36 months) * Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. * Demonstrated experience providing IT customer service to individuals in-person, over the phone, through a trouble ticket system, email, and/or chat tools. * Demonstrated experience providing computer hardware, networking, and technology support. * Demonstrated experience providing application and/or desktop support to end users. * Demonstrated experience troubleshooting Windows workstation operating systems. * Demonstrated experience supporting essential network services, including DNS, DHCP, and/or VPNs, including diagnosing network problems. * Demonstrated experience in the use of Microsoft Active Directory or Entra ID (Azure Active Directory), including computer object management. * Demonstrated experience supporting audio visual equipment, including setup and maintenance. Preferred Qualifications for the Field Support Technician * Experience troubleshooting Apple OS or Apple mobile OS in an enterprise environment. * Experience supporting mobile technology platforms such as tablets, iPads or smartphones. * Experience with digital signage and/or CCTV systems. * Experience performing endpoint management and systems imaging. * Experience providing technology support in a higher education environment residence hall environment. * Experience providing hardware support in a computer lab or residence hall environment. * Experience in a higher education environment. DETAILS for the SENIOR FIELD SUPPORT TECHNICIAN The position serves as a second level point of contact for hardware, networking and audio-visual field support for residential computer labs, administrative computers and other technology hardware for Student Affairs units. Aids with oversight of hardware life-cycle management and residential technology support. * Field Support * Field support for workstations, printers and other peripheral hardware for administrative systems * Field support for workstations, printers and other peripheral hardware for residential computer labs * Field support for wired and wireless networking troubleshooting and configuration * Install and configure new or modified equipment and software as required * Create and maintain end user documentation * Create and maintain technical documentation for technology staff * Work within defined policies and procedures to solve user or system problems, including those that require solutions with originality and/or ingenuity * Audio-Visual Support * Provide in the field assistance and troubleshooting for fixed audio-visual equipment, cameras, and digital signs * Hardware Lifecycle * Oversee recommendations, purchasing, and asset management for technology equipment * Manage hardware lifecycle of workstations, laptops, printers, and peripherals * Assist with the annual audio-visual lifecycle upgrades and replacement * Assist the development and testing with endpoint management applications for new workstation and laptop configurations * Project Management * Responsible for tracking work assignments and resources to ensure project milestones are achieved * Other Duties * Assume appropriate related additional duties to further the mission of the unit. Minimum Qualifications for the Senior Field Support Technician: * High school diploma or equivalent. * Any one or any combination totaling five (5) years (60 months) from the following categories: * College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent: * 30 semester hours equals one (1) year (12 months) * Associate's Degree (60 semester hours) equals eighteen months (18 months) * 90 semester hours equals two (2) years (24 months) * Bachelor's Degree (120 semester hours) equals three (3) years (36 months) * Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. * Demonstrated experience providing IT customer service to individuals in-person, over the phone, through a trouble ticket system, email, and/or chat tools. * Demonstrated experience providing computer hardware, networking, and technology support in an office environment. * Demonstrated experience providing application and/or desktop support to end users. * Demonstrated experience troubleshooting Windows workstation operating systems. * Demonstrated experience supporting essential network services, including DNS, DHCP, and/or VPNs, including diagnosing network problems. * Demonstrated experience in the use of Microsoft Active Directory or Entra ID (Azure Active Directory), including computer object management. * Demonstrated experience supporting audio visual equipment, including setup and maintenance. * Demonstrated experience performing systems imaging. Preferred Qualifications for the Senior Field Support Technician * Experience troubleshooting Apple OS or Apple mobile OS in an enterprise environment * Experience supporting mobile technology platforms such as tablets, iPads or smartphones * Experience with digital signage and/or CCTV systems * Experience with endpoint management tools. * IT Certifications related to core responsibilities and knowledge of position (e.g. CompTIA Network+, MCSE, CCNA, HDI Customer Service, etc.). * Experience with providing technical training to end-users * Experience in a higher education environment * Experience providing hardware support in a computer lab or residence hall environment Knowledge, Skills and Abilities for both levels (Field Support Technician & Senior Field Support Technician) * Knowledge of networking protocols; DHCP, TCP/IP, DNS, ARP, IPv4, IPv6, OSI 7-layer model). * Ability to work in a collaborative team environment. * Ability to provide service in a friendly, positive, and professional manner. * Ability to work independently within specified time constraints while demonstrating sound decision-making skills. * Excellent communication skills to a variety of audiences (management, peers, users and vendors) Additional Physical Demands for both levels (Field Support Technician & Senior Field Support Technician) * Work is split equally between three distinct environments: office, warehouse, and in the field (on-site). * The position requires the individual to lift and move technology equipment * Installation of server and workstation hardware involves frequent lifting and moving equipment, media, and peripherals approximating 35-40 pounds. The individual must be able to access all areas of the building. * Routine travel to other departments on campus will require a valid driver's license. Appointment Information This is a 100% full-time Civil Service 5031 - Information Technology Technical Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after 2/2/2026. * Salary Information: The budgeted salary at the Field Support Technician level is $50,000 - $60,000 per year and at the Senior Field Support Technician is $60,000 to $75,000 per year. * Fully Onsite position: This position will be expected to work at the University of Illinois Urbana-Champaign campus on a full-time basis per the University's Workplace Flexibility policy. * Sponsorship: Sponsorship for work authorization is not available for this position now and in the future. For more information on Civil Service classifications, please visit the SUCSS web site at ************************************************************ Application Procedures & Deadline Information Applications must be received by 6:00 pm (Central Time) on February 2nd, 2026. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through ************************* will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact *******************************. For questions regarding the application process, please contact ************. At the University of Illinois Urbana-Champaign - the state's flagship public university and one of the world's leading research institutions - every staff member helps shape what's next. Founded in 1867, Illinois is home to a vibrant community of 59,000 students from all 50 states and 129 countries, supported by 15 colleges and instructional units, more than 20 research institutes, and one of the most comprehensive student service ecosystems in the nation. Whether you're empowering first-generation students, fueling breakthrough innovation, or strengthening communities across Illinois and beyond, your work here has a far-reaching and deeply meaningful impact. The university offers a highly competitive benefits package designed to support your well-being, growth, and financial security. Join a top 10 public university that has launched over 330 startups and continues to redefine excellence - where the Illinois Value Proposition ensures that your contributions are recognized, your potential is nurtured, and your career can thrive. Champaign-Urbana Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person. This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents. The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at ************, or by emailing accessibility@illinois.edu. Requisition ID: 1034264 Job Category: Technical Apply at: *************************

Duties: Under the direct supervision of the Coordinator of Member Services, the Customer Service Representative - RiverPlex, will be responsible for all functions at the front desk including but not limited to: Enthusiastically greet all members/guests/staff upon entrance to the facility. Answer phones, qualify calls, and direct them to the appropriate person. Read Hot Notes and apply information from them to daily duties - Give correct information at all times. Keep informed on all facility information/upcoming events. Scan member ID cards and verify membership status - take appropriate action when “Alerts” warrant. Issue wristbands to the appropriate population. Run POS transactions. Look up members in Aphelion. Ensure forms are filled out correctly. Control the flow of traffic with a calm and friendly demeanor. Answer questions correctly, handle suggestions and concerns with tact and caring with the ability to refer to policy. Fold towels, maintain adequate stock, and monitor the quality of the product. Keep desk, carpet, lobby, windows, and rugs cleaned and organized at all times. Tag lost and found using detail in descriptions. Maintain facility information, flyers, brochures, and office supplies. Maintain open communication with supervisor regarding all issues, i.e., staffing, new ideas, problems, etc. Attend monthly mandatory staff meetings. Follow all safety procedures that pertain to the duties performed. Support all aspects of the Park District's safety program. Perform other duties as assigned. Essential Functions: The work requires some physical exertion in handling supplies and materials relevant to programming. Prolonged standing, bending, and stooping. Ability to understand and complete paperwork and record-keeping in order to complete duties. Ability to operate a computer, copy machine, scanner, etc. Ability to lift up to 40 lbs. Qualifications Education: A high school diploma or equivalent. Experience: Strong customer service skills/experience required. Knowledge and Ability: Ability to perform basic computer functions. Ability to work cooperatively and harmoniously with people of all ages/economic levels in an enthusiastic and caring manner. Ability to make decisions, problem-solve, diffuse angry situations, retain a vast amount of information, and relate to policy using common sense and diplomacy. Ability to multi-task and react positively to changing situations/policies. Ability to stand for extended periods of time. Ability to work a minimum of 12 hours per week and have the flexibility to work different shifts/days, as needed. Ability to be professional, respectful, accountable, innovative, to follow safety procedures, and be equitable to both internal and external customers. Perks: Part-time employees enjoy discounted recreation classes and free admission to select Park District facilities. The Peoria Park District hires without regard to race, color, religion, sex, age, national origin, citizenship status, ancestry, sexual orientation, marital status, disability, pregnancy, military status or unfavorable discharge from military service, protected veteran status, or on the basis of any characteristic protected by law. All qualified individuals are encouraged to apply. AN EQUAL OPPORTUNITY EMPLOYER.

Salary: Mission Statement At Excel Prep, we are dedicated to supporting children with Autism and Learning Disabilities. Our mission is to prioritize the academic and social success of neurodiverse children while providing individualized education and evidence-based approaches that cater to their unique needs. We empower every unique mind to learn, grow, and thrive together in an inclusive and nurturing environment. Job Description Overview The IT Support Specialist will play a crucial role in maintaining and enhancing the technological resources of Excel Prep. This position is essential to ensure that our staff and students have access to the tools and support needed to facilitate an effective learning environment. Key Responsibilities Technical Support: Provide timely assistance for hardware and software issues faced by staff and students. Troubleshoot and resolve IT-related problems efficiently. System Maintenance: Regularly update and maintain school technology systems, including computers, tablets, and educational software. Ensure all systems are secure and functioning optimally. Training and Support: Conduct training sessions for staff on using technology effectively in the classroom. Develop user-friendly guides and resources to assist staff and students. Collaboration: Work closely with educators to identify technology needs that enhance learning for neurodiverse students. Collaborate with external vendors for software and hardware procurement and support. Data Management: Assist in managing student data systems and ensure compliance with privacy regulations. Support the implementation of educational technologies that cater to diverse learning needs. Qualifications Education: Bachelor's degree in Information Technology, Computer Science, or a related field. Experience: Previous experience in an IT support role, preferably in an educational setting. Familiarity with assistive technologies and tools used in special education is a plus. Skills: Strong problem-solving abilities and technical troubleshooting skills. Excellent communication skills to interact with staff, students, and parents. Patience and empathy when working with neurodiverse individuals. Personal Attributes Passion for supporting children with Autism and Learning Disabilities. Commitment to fostering an inclusive and supportive school environment. Ability to adapt to the unique needs of each student and staff member. Inclusivity Statement At Excel Prep, we celebrate diversity and are committed to creating an inclusive environment for all students and staff. We welcome applicants from all backgrounds and experiences, and we believe that a diverse team enriches our community and enhances the learning experience for our students. We are dedicated to providing equal employment opportunities regardless of race, gender, sexual orientation, disability, or any other characteristic. Together, we strive to empower every unique mind to learn, grow, and thrive. Benefits Competitive salary and benefits package. Opportunities for professional development in special education and technology. A supportive and collaborative work environment focused on student success. Application Process Interested candidates should submit their resume and a cover letter outlining their experience and passion for supporting neurodiverse children to **************************** . Join Us! Become a part of Excel Prep and help us empower every unique mind to learn, grow, and thrive together!

Job Description is located onsite in Peoria, IL*** WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings. We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE. SUMMARY: The Customer Service Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The Customer Service Representative communicates and coordinates with suppliers and Account Managers, while providing quality customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES: Personally exhibits, recruits and coaches associates consistent with BlackHawk Core Behaviors Responsible for promoting culture of safety Respond appropriately and in a timely manner to all customer and Account Manager incoming communications. Analyze and assess customer needs completely and accurately with efficiency. Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines. Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material's to fill customer orders. Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders. Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue. Develop a detailed working knowledge of BlackHawk policies, procedures and practices. Maintain a deep understanding of the BHID systems (including P21, OS ticket, ServiceNow, SharePoint, and Compass), suppliers' systems/websites and usage of those systems. Perform all work in accordance with the company documented ISO processes and procedures utilizing appropriate company systems. Perform other duties as assigned QUALIFICATIONS: Excellent written and verbal communications skills utilizing phone, email and instant message. Excellent critical thinking skills to analyze and solve problems. Diligent and detail oriented. Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines. Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user. Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.) Experience in industrial field, B2B sales and customer service. SUPERVISORY RESPONSIBILITIES: No direct supervisory responsibility. EDUCATION and/or EXPERIENCE: High school diploma or equivalent required. Minimum 1 year previous experience in customer service or inside sales preferred. Experience in cutting tools, abrasives and MRO areas preferred. Experience with Microsoft office suite required. CERTIFICATES, LICENSES, REGISTRATIONS: None required WORK ENVIRONMENT: Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment. Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision. PPE REQUIRED: Wrist rest for keyboard and mouse pad BENEFITS: Health Insurance BCBS of OK HDHP HSA with Employer match (must meet criteria) Dental and Vision Insurance 401K Plan and Company Match FSA (Full FSA, Limited FSA, and Dependent FSA) Company paid Long Term and Short-Term Disability Company paid basic Life Insurance and AD&D/ Supplemental life and AD&D/Dependent life Ancillary Critical Illness Insurance (Wellness Rider Included) Ancillary Accident Insurance (Wellness Rider Included) Ancillary Hospital Indemnity Employee Assistance Program (EAP) - Includes concierge services and travel assistance. Paid Time Off Holiday Paid Time Off Gym Reimbursement Quarterly Wellness challenge with a chance to will money or prizes Tuition Reimbursement - after 1 year of employment *BlackHawk Industrial is an Equal Opportunity Employer **As part of our BHID policy, we require all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.

Practice SmartVet is the only animal hospital in the Bloomington and Normal, IL, area that can come to your home! Our unique mobile veterinary service brings comprehensive pet care directly to your doorstep. Additionally, you can visit our state-of-the-art animal hospital in Normal for all your pet's health needs. Whether you prefer at-home veterinary care or our fully equipped hospital, our veterinarians provide the latest in pet health care, including wellness care, vaccines, dental care, and surgery. We also offer digital X-rays, in-house laboratory services, and ultrasound diagnostic care. All of our veterinarians are certified Fear Free and certified Cat-Friendly practitioners. Position Purpose Come extern with us! Heartland Veterinary Partners' Vet Tech Externship Program works to provide externship support for veterinary technician students. Externship length & requirements are dependent upon your university. Requirements/Qualifications Eligibility Must be currently enrolled in an accredited Veterinary Technician School

Real Projects. Real Experience. A Real Future. About this Internship At our Peoria, IL, branch, our interns experience a program structured to build fundamental skills and provide hands-on experience. You will work alongside and learn from our live events, system design, and technical integration professionals. Advance your career path and be a part of something extraordinary. Our ten-week minimum, paid internship begins May 26 th , 2026. This summer, you will Gain skills through our AV integration “boot-camp,” as well as introductory training and real-world experience. Work on impactful projects and challenge yourself through hands-on problem-solving. Study for the AVIXA Certified Technology Specialist exam. Participate in a rotational program collaborating with Purchasing, Sales and Design Consultants, Programming, Engineering, and Project Management. Work 40 hours a week on-site with our AV professionals, Monday through Friday during regular business hours. Basic Qualifications Education: Anticipated Associate's/Bachelor's Graduation between Spring 2026 - Spring 2027. Valid Driver's License and a safe driving record per Company Policy. Able to pass a background check. Familiar with hand and power tools. Physically able to walk distances, crouch, squat, reach, crawl, climb ladders, work at high elevations and in tight spaces, and lift/carry/push/pull objects up to 50 lbs. repetitively and for an extended period. Internship Pay Rate: $17/hr. Learn more at: *********************************************** About CTI CTI has been a leading AV provider for over 35 years. Since we began in 1988, our mission has been to provide a fantastic customer experience. At CTI, our biggest asset is our people. We know the most awesome employees do not always fit the typical mold. If you are hardworking, friendly, and understand the importance of fantastic customer service, you could be a good fit at CTI. We have developed a collaborative and lively working environment where our best and brightest show up to work prepared to have fun. We employ our passion and knowledge in everything we do. Our creative atmosphere helps us apply and share our skills with clients seeking quality AV and Conference Solutions. CTI is an equal-opportunity employer. We do not and shall not discriminate based on race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. In compliance with federal law, all persons hired are required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification documentation upon hire.

The Customer Success Specialist-Clinical serves as a liaison between the clinical users and the Information Technology department aimed at promoting a culture of collaboration, innovation, and creativity between them. The CS Specialist partners with the clinical users in identifying their needs (people, process, technology) and translating it into electronic processes or tools that will improve the delivery of healthcare services to our patients. Job Relationships Reports directly to the IT Digital Transformation Manager. Principal Responsibilities Serves as the main point of contact between IT and providers, nurses, PT, radiology, and other departments that rely heavily on IT for clinical operations. Develop a partnership with the clinical leadership in developing new initiatives and determine how they fit into the organization's business capability and strategic vision. Develop a process that will promote bidirectional communication between IT and the clinical users regarding their needs, issues, and other matters that can impact the delivery of healthcare services to our patients. Engage with project and program leads from each clinical unit to ensure a thorough understanding of the changes, projects, and other initiatives that will impact the clinical area. Initiate continuous coordination with the project management office to ensure that all projects involving the business units are properly communicated and that all project decisions made reflect the needs of its users. Coordinate with the Digital Transformation team in formulating responsive and appropriate transformation strategies to ensure optimal buy-in from the clinical users. Comply with the Springfield Clinic incident reporting policy and procedures. Adhere to all OSHA and Springfield Clinic training and accomplishments as required per policy. Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards. Perform other job duties as assigned. Education/Experience Bachelor's degree in Nursing or any allied health degree preferred. 2- 5 years of clinical experience preferably in an ambulatory setting (clinic, ambulatory surgery center, urgent care). 2-5 years of experience in supporting any clinical application (Touchworks experience preferred). Knowledge, Skills and Abilities Strong ability to use Microsoft Office core applications (Word, Excel, Powerpoint, Outlook, Teams). Should have an inherent passion for technology, business processes, operational efficiency, automation, and other related concepts. Self-starter and with the ability to thrive in a new and unknown environment and or ever-shifting priorities. Possess effective skills in developing relationships with organizational leadership, business/clinical users, and other stakeholders in gathering support for any IT related projects and initiatives. Has an in-depth understanding of the importance of customer satisfaction in the successful execution of any project. Proven skills in effectively leading and facilitating meetings. Openness to learning new skills and willingness to undergo training that the direct supervisor will identify. Working Environment Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This job operates in a professional office environment. PHI/Privacy Level HIPAA1