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  • Technical Specialist (Highland Village R437)

    Apple 4.8company rating

    Technical support representative job in Houston, TX

    Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products. A Technical Specialist also makes sure customers are educated about repair options and Apple products and services. **Description** Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software. Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple. Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn. Demonstrate Apple's values of inclusion and diversity in daily activities. **Minimum Qualifications** You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. **Preferred Qualifications** You can: Demonstrate technical expertise of Apple products and services. Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment. Navigate customer service issues with care and strong interpersonal skills. Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience. Work in a fast-paced environment and balance multiple tasks at the same time. Work well in a team environment, demonstrating shared responsibility and accountability with other team members. Be trusted with sensitive or confidential information, keeping with Apple's core values. Be curious and open to learning from others and helping each other grow. ### Place of Work On-site ### Requisition ID Retail3 ### Job Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits (************************************************ For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information (************************************************************************** Picker?d=10&m;=location). Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. ### Application Link *********************************
    $101k-133k yearly est. 7d ago
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  • Senior Technical Coordinator

    Atkinsrealis

    Technical support representative job in Houston, TX

    Why join us? It's an exciting time at AtkinsRéalis! We are rapidly growing in the US. Our company purpose is to build a better world for our planet and its people. We recognize the importance of making sure that our clients and employees, feel this purpose every day. AtkinsRéalis is proud of our company culture that promotes, diversity, equity and inclusion. Our company ethos include collaboration through the connection of people, data and technology. We are a global firm, who leverages having employees located throughout the world, creating valuable partnerships and doing our part to make this planet and its people, thrive. We need energetic, passionate and eager professionals like you to join our team. There has never been a better time to be a part of AtkinsRéalis! We are hiring a Senior Technical Coordinator in Houston! About Us AtkinsRéalis is one of the world's most respected design, engineering and project management consultancies. AtkinsRéalis has been providing infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and private clients across the United States for more than 50 years. AtkinsRéalis has the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy. Under general direction, provides technical expertise to projects by coordinating or performing a variety of technical duties requiring professional-level technical knowledge and familiarity with engineering or related project work, such as design, permitting, production, reporting and documentation, as required by specific position. Note: The Technical Coordinator job family was created for individuals who may not have the typical technical degree for area of practice but are able to perform engineering or related technical work at a professional level. How will you contribute to the team? Under minimal direction, performs several of the following duties, depending on the program/project and in accordance with established standards and applicable regulatory policies. Coordinates and oversees project production, inspection and documentation. May interpret plans & schedules to anticipate conflicts, and coordinate/conduct meetings with affected parties. May participate in the preparation of contracts, fee proposals, scopes of work, and invoices. May participate in the preparation of project proposals, presentations and related marketing material and publications. May coordinate and track project submittals. May conduct analyses and prepare technical studies and reports. May review and edit reports and provide technical writing support. May coordinate the work of consultants or other employees involved in project development activities. May coordinate and oversee design production in accordance with specifications and applicable regulatory policies. May provide supervision and coordination of CAD work and other software program work. May attend conferences and meetings with clients and regulatory agencies to ascertain requirements and assist in the development of appropriate business development strategies. May be required to maintain awareness of regulatory agency policies, organize and categorize guidelines to facilitate compliance, and keep other personnel informed of changes in relevant regulations. May perform such other duties as the supervisor may from time to time deem necessary. What will you contribute? * Bachelor's degree in a relevant technical field, plus continued education through workshops, seminars, and related courses in engineering or related technical professional activities, exhibiting familiarity with related computer programs and applicable permitting work. * (High School diploma or Associates degree with significant relevant work experience may be considered) Typical incumbent has 15-20 years' experience. What we offer at AtkinsRéalis: AtkinsRéalis realizes that health, mental and financial wellbeing, are all equally needed to achieve balance in life. We are pleased to offer a robust rewards package that help our employees have peace of mind in and outside of work. Our benefit offerings address all of the areas that are part of living a healthy life. We recognize that what is important to people, continues to change. Some of our other benefits to ensure our employees feel supported, include continuing to offer health and dental coverage for domestic partners and a full list below. Our culture is one of providing support and training for our employees to thrive. We offer learning and development programs, training, career pathing opportunities, and a tuition reimbursement plan. At AtkinsRéalis, you will enjoy a robust rewards package which includes: Competitive salary Flexible work schedules Group Insurance Paid Family Leave Two Floating Holidays Paid Parental Leave (including maternity and paternity) Pet Insurance Retirement Savings Plan with employer match Employee Assistance Program (EAP) Learning and development programs, training, career opportunities and a highly regarded tuition reimbursement program An inclusive culture of Employee Resources Groups centered around women, African-Americans, Hispanics, LGBTQ+, Neurodiversity and Emerging Professionals. A Foundation that is employee-funded with a 2-to-1 match from the company providing STEAM education for minorities from K-12 to college If this sounds like you and you would like to expand your career with us, apply today! AtkinsRéalis is an equal opportunity, drug-free employer committed to diversity in the workplace. EOE/Minorities/Females/Veteran/Disability. Please review AtkinsRéalis Equal Opportunity Statement here: ************************************************************** AtkinsRéalis cares about your privacy and are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data. By submitting your personal information to AtkinsRéalis, you confirm that you have read and accept our Privacy Notice. Expected compensation range is between $100K -$130K annually depending on skills, experience, and geographical location. Upon acceptance of an offer, all candidates must go through a drug screen test and background check. AtkinsRéalis is a federal contractor which mandates a satisfactory background screening report and drug test that supersedes state laws. Note to staffing and direct hire agencies: In the event a recruiter or agency who is not on our preferred supplier list submits a resume/candidate to anyone in the company, AtkinsRéalis family of companies, we explicitly reserve the right to recruit and hire the candidate(s) at our discretion and without any financial obligation to the recruiter or agency. ***************************************************** Worker Type Employee Job Type Regular At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.
    $100k-130k yearly 7d ago
  • Technical Product Support Specialist

    Digilock

    Technical support representative job in Houston, TX

    We want to hear from you if you are passionate about helping customers and providing exceptional technical support! As a Technical Product Support Specialist on our Customer Success Team, your primary goal will be to ensure that every user has a positive experience with our products. This role centers around offering technical product support, troubleshooting issues, and assisting customers in maximizing the benefits of our products. In this position, you will communicate and document customer issues, troubleshoot and test products, and provide support through email, phone, and video calls. This exciting and dynamic role is crucial to our company's success. We take pride in making every customer feel valued, supported, and satisfied! Join us! **This role is full-time and 100% on-site in our Houston, TX** Responsibilities: Achieve expert working knowledge of our products. You will be the first stop point for troubleshooting and must know how to use our products (don't worry - we will train you 😀) Troubleshoot reported problems and get a full understanding of what the customer is asking for and why. Identify and document the reason the customer contacted us and advise on any forming trends that may impact the larger customer base. Respond to the user as quickly and thoroughly as possible and communicate to them that you are working on their behalf to address the issue(s). Identify process improvements and other product features to reduce the number of customer inquiries. Increase overall customer satisfaction by meeting and exceeding customer support standards and service levels. Just be awesome and flexible. Requirements: Minimum of 2 years working in a Product Support or Customer Service role. Not afraid of taking an unhappy customer and turning them into a happy one. Strong analytical and critical thinking skills. Able to work independently or in a team. Strong organizational skills. Ability to communicate professionally and effectively in person, on the phone, electronically, or by other means to individuals and groups. Ability to learn new products, concepts, and eagerness to explore new technology. Strong organizational and time management skills, with the ability to prioritize tasks effectively. Excellent communication skills, both written and verbal. Proficiency in Microsoft Office Suite and other relevant software applications. Ability to maintain confidentiality and handle sensitive information with discretion. Attention to detail and accuracy in all work tasks. Why Should You Apply? At Digilock, you will have the chance to work with great people on exciting projects. Part of being in a growing company is that change is constant. We embrace change and aim to innovate with passion. This is what drives us and our company forward. We provide a competitive salary and benefits package. Highlights of our current benefits package include Medical, Dental/Vision, Long-Term Disability, Life Insurance, 401K Match up to 4%, AFLAC, Wellness Program Reimbursement, PTO, and a generous holiday schedule with pay. We provide food and snacks throughout the week in our fully stocked kitchens/breakrooms and have company outings.
    $34k-69k yearly est. 1d ago
  • Field Support Technician

    Jobster LLC

    Technical support representative job in Houston, TX

    **Responsibilities:** - Travel to project locations throughout the USA and internationally for assignments as directed by the Electrical Systems Manager. - Troubleshoot malfunctions in electrical systems, including switchboards, generators, automation systems, and drive systems. - Conduct preventive maintenance checks and calibrations using manufacturers' manuals and electronic testing equipment. - Collaborate with production engineers to ensure proper instrument data transfer and collection. - Install new systems and controls, including power wiring. Systems include PLCs, switchboards, drive systems, computers, and Ethernet communications. - Train crew members on electrical topics such as safety, maintenance, and operation. - Perform on-call work during off-hours as necessary. - Adhere to safe and compliant working procedures. **Requirements:** - High School Diploma or equivalent; electrical certification and training from a technical school or military certifications preferred. - 5+ years of experience in a similar role, with a strong emphasis on troubleshooting. - Previous long-term employment history. - Experience in the marine industry and dredging projects is highly preferred. - Proficiency in reading blueprints of electronic schematics and process and instrumentation diagrams. - Experience in installing and maintaining electrical systems. - Ability to take initiative, work independently, make decisions, and develop recommendations. - Strong interpersonal skills to build effective working relationships both internally and externally. - Must be willing to travel 100% within the USA and occasionally out of the country.
    $42k-60k yearly est. 5d ago
  • Customer Service Representative

    Alphagraphics-Us651

    Technical support representative job in Spring, TX

    Benefits: Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance BENEFITS/PERKS: Competitive Compensation Flexible Scheduling Hard work, collaboration, humanity, fun, and laughter Career path development COMPANY OVERVIEW: As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier. Our tight-knit team in AlphaGraphics - US651 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. Some Graphics art knowledge is a plus! More than anything, we're looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member. WHAT WE EXPECT OF YOU: Serve as the primary internal representative of the organization. Convey to the customer our expertise in products, services, and capabilities. Serve as an external key educator to our community and customers. Communicate customer requirements to the support team in accordance with company policies and procedures. Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Determine charges for services requested, collect deposits or payments, or arrange for billing. Attract potential customers by answering product and service questions and suggesting information about other products and services. WHAT YOU BRING TO THE TABLE: Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction. Ability to effectively build relationships with customers and teammates. Strong written and verbal communication skills. Desire to continuously look for ways to help people. Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem. The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated PostNet International, Inc. franchisee. If hired, Franchisee will be your employer, not PostNet International, Inc. or any of its affiliates or any other franchisees. *AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
    $25k-33k yearly est. 7d ago
  • Call Center Customer Service Rep - Houston, TX

    ARS Rescue Rooter

    Technical support representative job in Houston, TX

    Deliver exceptional customer service through inbound and outbound calls. You'll manage scheduling, handle multi-line phones, and support customers with professionalism and urgency. This is a fast-paced, team-driven role based in-office. - - THIS IS N Customer Service, Call Center, Service, Retail, Customer
    $25k-33k yearly est. 7d ago
  • Analyst II Desktop Support

    Boardwalk Pipeline Partners 4.8company rating

    Technical support representative job in Houston, TX

    *To access Dayforce at its best, log in from the latest version of Chrome, Safari, Firefox, or Edge. * Boardwalk is a limited partnership operating in the midstream portion of the natural gas and natural gas liquids industry, providing transportation and storage services for our customers. Our 14,000 miles of pipeline and storage assets provide diverse market connectivity to producers and end-users who need reliable sources of natural gas for power generation, home heating or petrochemical feedstocks. We have the experience, knowledge, and flexibility to design service offerings and create system enhancements tailored to our customers' needs throughout the 13 states in which we operate. As an organization focused on sustainability, we are committed to protecting the environment while delivering this energy source. This commitment is made to our customers, employees, and the communities in which we operate. We incorporate environmental stewardship, safety, and compliance into our day-to-day operations and seek to strengthen and support the communities we serve. Additional information about the company can be found online at ******************** We are currently looking for an Analyst II Desktop Support for our Houston, TX office. POSITION DESCRIPTION: The job purpose is to provide level 2 support for the IT Service Desk and to support the workstation lifecycle management process. In addition to answering questions or resolving technology issues for clients, responsibilities will include troubleshooting of minor computer problems; support concerning the use of mobile devices and resolution of client computer hardware and software needs, printing support, etc. Job role is required to participate in 24x7 On-Call rotation. Job Responsibilities Provide level 1 support for Service Desk line during peak call periods Help Workstation and Service Desk team members with support. Provide technical support for all PC hardware, software, and peripherals, while assisting in maintaining the stability of LAN/WAN connections and maintaining a consistent high level of quality ensuring all details of requests are met Accurately record and document all details of the issue or service request, including categorization and priority into the IT service desk tool Provide remote access/VPN support Provide "how to" assistance with all internally supported devices, applications and systems Consistently adheres to defined Standard Operating Procedures (SOP) Records and tracks customer incidents, calls and service requests through to completion in a timely manner Acquires and maintains some knowledge for supported products and support policies Proactively research and stay abreast of new technology including but not limited to: Microsoft Windows, Office, remote connectivity products, workstation and mobile devices Leverage internal and external resources (knowledge bases, manuals, support sites, vendors) to answer questions and resolve issues Respond to end-user inquiries regarding the status of incident/service request tickets, and perform follow-ups Contribute to the creation/facilitation/maintenance of FAQ documents, knowledge articles and user guides Participate in 24x7 On-Call rotation and adheres to Service Level Agreements (SLA) REQUIRED SKILLS, KNOWLEDGE, AND EXPERIENCE: 5+ years minimum in-depth, hands-on support role on IT Workstation or customer support environment 3 years minimum technical knowledge of hardware lifecycle management and software deployment Advanced knowledge of help desk software, database connectivity and remote-control tools Strong customer service orientation and communication skills Advanced computer technology troubleshooting and multi-tasking skills Advanced troubleshooting and root cause analysis skills Experience with incident tracking software Experience in working with PC desktops and laptops Experience with PC image deployment tools and processes Ensure workstations are patched and client software updated Level 1 A/V support for conference rooms Experience scripting and automating software deployment processes to all workstation computer assets Ability to maintain the confidentiality of sensitive information Occasionally lift and/or move up to 50 pounds PREFERRED SKILLS, KNOWLEDGE, AND EXPERIENCE: Advanced experience supporting latest versions of Windows Client OS and M365 Experience with Freshervice Incident management Experience providing Mobile device support of iPhones, iPads and Mac's Advanced experience with PC image deployment tools and processes Advanced Mobile device support skills of iPhones and iPads Knowledge of Microsoft Endpoint Management (Intune) Advanced knowledge of Microsoft Active Directory\Azure and group policy deployments Advanced knowledge of SCCM REQUIRED EDUCATION: Associate's degree in computer science, Information Systems or related field of study - or equivalent experience PREFERRED EDUCATION: BA/BS degree in related discipline ADDITIONAL INFORMATION: Boardwalk Pipelines, LP, maintains a drug-free workplace and will require pre-employment drug & substance abuse testing before hiring. Boardwalk Pipelines, LP, is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, religion, age, sex, gender identity, national origin, veteran, or disability status.
    $49k-56k yearly est. 7d ago
  • Customer Service Representative - Inside Industrial Sales

    DXP Enterprises, Inc. 4.4company rating

    Technical support representative job in Conroe, TX

    Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers. Check out our many videos to learn more! ************************************* Summary Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders, check availability of stock and shipping dates, quote prices, fill orders to customer specifications, process sales data via computer, and assist the outside sales team by preparing price quotes and sourcing products. Responsibilities of Customer Service Representative include, but are not limited to: Responding to customer inquiries regarding company products and services Processing customer phone orders Checking availability of stock and shipping dates Quoting prices, filling order to customer specifications and processing sales data via computer Assisting the outside sales team by preparing price quotes and sourcing products Qualification of the Customer Service Representative include, but are not limited to: 3+ years of Inside Sales experience in metal working or industrial supply is preferred Infor experience is preferred Excellent communication skills Should be enthusiastic and able to work independently Must have experience performing a majority of the functions Prior inside sales/customer service experience Data entry skills, organization, multi-tasking and customer focus is required Regular in-person attendance required #ZRTS Additional Information Physical Demand: Lifting up to 30lbs may be required Working Conditions: Office Training/Certifications: Infor experience preferred Shift Time/Overtime: Normal in-person business hours Monday-Friday, 8:00am - 5:00pm Travel: N/A Education: High School Diploma or GED Location: USA:TX:Conroe DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry. DXP offers a comprehensive benefits package including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V
    $28k-36k yearly est. 1d ago
  • Customer Service Representative

    Innospec Inc. 4.5company rating

    Technical support representative job in The Woodlands, TX

    The Customer Service Representative provides responsive end‑to‑end support for customer accounts by managing inquiries, processing orders, coordinating logistics, resolving issues, and maintaining strong communication across customers and internal teams. Essential Functions Answer phones, direct customers to the appropriate contact, and/or provide direct assistance. Receive and verify customer purchase orders and enter them into the ERP system, ensuring same-day processing for some orders in the allocated time frame and next-business-day processing for orders received after the allocated time frame. Maintain proactive communication with customers by providing timely updates on order status, delivery schedules, and issue resolution to foster strong business relationships and ensure customer satisfaction. Participate in weekly sales calls to escalate customer issues and align business priorities. Continually update and maintain customer master data in the ERP system, including customer information, contact details, and pricing. Onboard and set up new customer accounts in the ERP system. Resolve customer issues and complaints promptly, professionally, and to the customer's satisfaction, ensuring all complaints are recorded, submitted, and addressed. Coordinate transportation for hazardous and non-hazardous materials, including both bulk and packaged goods, ensuring compliance with applicable regulations. Work closely with freight and logistics coordinators to arrange ground, air, hot-shot, and export shipments. Manage logistics from order placement through final delivery, coordinating product collection and dispatching readiness with planning, manufacturing, and warehouse teams. Collaborate closely with the sales force, including the Director of Wholesale & Co-Manufacturer, North America, to enhance customer satisfaction and support account objectives. Liaise with the technical team to ensure chemical compatibility and assist with customer technical inquiries. Accompany the Director of Wholesale & Co-Manufacturer, North America on customer visits as needed, providing a customer care perspective during discussions. Build and maintain customer trust through effective communication via telephone, email, Microsoft Teams, and in-person interactions. Assist the Director of Wholesale & Co-Manufacturer, North America with demand forecasting and tracking the status of Supply Agreements and NDAs. Work with the Finance department to resolve billing and invoicing issues as a priority. Prepare, issue, and maintain required customer documentation, including COA, SDS, PDS, and other regulatory or customer-specific documents. Manage customer inventories, as required, and plan timely and cost-effective deliveries for both Innospec and its customers. Provide after-hours assistance, including coverage of on-call phone shifts, as required. Represent Innospec professionally on all customer-related calls, meetings, and communications. Adhere strictly to all company processes, procedures, compliance protocols, and firewall/security requirements. Role Requirements Excellent verbal and written communication skills. Strong attention to detail with effective problem-solving and decision-making abilities. Proficiency in ERP systems, Microsoft Office applications, CRM tools, and communication platforms. Strong organizational, time management, and multitasking skills. Effective conflict resolution and customer relationship management skills. Commitment to continuous learning and professional development. Strong work ethic, professionalism, and a trustworthy, professional appearance. Availability for after-hours and on-call support as required. Ability to travel up to 25% as needed for Annual and Quarterly Business Reviews, customer visits, and account or personnel transitions.
    $23k-31k yearly est. 2d ago
  • PC Helpdesk Technicians

    Adex Corporation 4.2company rating

    Technical support representative job in Houston, TX

    Help Desk Technician Domain Knowledge: Operating Systems/Platforms: Able to install OS onto computers and servers Able to add/remove users CompTIA type skillsets Able to install software using package manager of choice Computer Architecture: Understanding of how computer peripherals connect to the computer Able to connect monitor, keyboard and printer to the computer Basic understanding of different system components like CPU, memory, HDD and these components inter-operate. File Systems: Basic File Systems understanding Format a USB-Dongle and transfer >4GB files using USB-Dongle Storage: Basic storage systems understanding Able to restore off of remote networks Networking: Basic networking understanding Understands IP Addressing Understands MAC address, subnet, DNS and DHCP Able to configure workstations Able to configure static routing on a workstation Project Support Role: Complete initial Contact with Site for Scheduling Contact sites for site discovery Confirm device count per site to be shipped Confirm Schedule dates for migrations. Work with team help desk support technicians' for confirmation of all site information is complete and scheduling of site migrations Follow upon completion of migrations for shipping returns and migration tracking totals. Education: Associate degree or specific certification in related field. Has worked on at least one product in the domain and knows 2-3 platforms with professional experience. 2-5 years of experience is considered equivalent.
    $37k-50k yearly est. 7d ago
  • Regional Support Specialist - Houston, TX

    Anywhere Re

    Technical support representative job in Houston, TX

    Ready to be part of something great? Were looking for a Regional Support Specialist (RSS) to join our Coldwell Banker team. This role is the heartbeat of our offices. Youll support our agents, branch leaders, and marketing efforts in ways that help Support Specialist, Support, Specialist, Social Media, Branch Manager, Regional, Property Management, Business Services
    $34k-58k yearly est. 7d ago
  • Customer Service Representative

    Murray Resources-Best Staffing Agency

    Technical support representative job in Houston, TX

    A well-established industrial company is seeking a proactive and skilled Customer Service Representative to join their team. This role plays a key part in supporting customers and internal teams through exceptional communication, organization, and project management skills. The ideal candidate thrives in a fast-paced environment, is proactive, and can effectively manage multiple priorities. Location: Houston, TX Salary: $70,000-$80,000 Position Type: Direct Hire Responsibilities: Manage the full order process from receipt through fulfillment, ensuring accuracy and timeliness. Coordinate with internal departments - including sales, operations, and logistics - to ensure smooth order execution. Track and follow up on pending information or documentation to keep projects and orders moving forward. Prioritize workload and respond quickly to changing demands or urgent requests. Provide excellent customer service and maintain strong relationships with clients. Maintain detailed records and ensure all systems are updated accurately. Collaborate cross-functionally within the warehouse and office to resolve issues efficiently. Requirements: Minimum of 5 years of customer service or order management experience, ideally in a manufacturing, distribution, or industrial environment. Proven ability to prioritize tasks, manage time effectively, and stay organized in a fast-paced setting. Strong communication and problem-solving skills; able to think quickly and adapt. Experience with project management or coordinating multiple moving parts preferred. Industry experience in chemicals or chemical sales support is a plus but not required. Proficient in Microsoft Office and ERP/order management systems. Must be able to work fully on site and collaborate closely with team members across departments.
    $25k-33k yearly est. 4d ago
  • Customer Service Representative

    Hamilton Barnes 🌳

    Technical support representative job in Houston, TX

    We are looking for a dynamic and motivated Customer Service Representative who is passionate about delivering outstanding customer experiences. The Customer Service Representative is responsible for providing excellent customer support, ensuring a positive and efficient experience for our customers. This role involves interacting with customers through multiple communication channels (phone, email, chat), resolving inquiries, troubleshooting issues, and guiding customers through solutions. Responsibilities Provide timely and effective customer service through phone, email, and online chat channels. Resolve customer inquiries related to products, billing, services, and technical support. Accurately log and track customer interactions using the internal system. Troubleshoot and resolve customer issues, escalating complex cases as necessary. Offer product and service information, helping customers make informed decisions. Assist with onboarding new customers and explaining company policies and procedures. Collaborate with team members to improve customer experience and operational processes. Follow up with customers to ensure issues have been resolved to their satisfaction. Stay updated on company products, services, promotions, and any changes in procedures. Qualifications High school diploma or equivalent (Bachelor's degree preferred). Proven experience in a customer service role, preferably in the telecommunications or technology industry. Strong communication skills, both verbal and written. Ability to multitask and manage time effectively in a fast-paced environment. Proficiency in customer service software, CRM systems, and Microsoft Office Suite. Problem-solving skills and attention to detail. Positive attitude and a passion for helping people. Ability to work independently and as part of a team. If you're interested in this position, please apply with your updated resume.
    $25k-33k yearly est. 3d ago
  • Spanish Speaking Plasma Center Technician

    Biolife Plasma Services 4.0company rating

    Technical support representative job in Houston, TX

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** **Please take this** **virtual tour** **to get a sneak peek of one of our Plasma Donation Centers.** **About the role:** Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. **How you will contribute:** · You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team. · You will screen new and repeat donors and take and record donor vital signs and finger stick results. · You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation. · You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures. · You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays. **What you bring to Takeda:** · High school diploma or equivalent · Ability to walk and/or stand for the entire work shift · Will work evenings, weekends, and holidays · Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees · Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. · Fine motor coordination, depth perception, and ability to hear equipment from a distance · Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear · 1 or more years minimum experience working in a customer or patient facing role is helpful **What Takeda can offer you:** Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. **More about us:** At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. **BioLife Compensation and Benefits Summary** We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. **For Location:** USA - TX - Houston - FM **U.S. Starting Hourly Wage:** $16.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. **EEO Statement** _Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._ **Locations** USA - TX - Houston - FM **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Part time **Job Exempt** No
    $16 hourly 7d ago
  • Desktop Support #989372

    Dexian

    Technical support representative job in Brookshire, TX

    Job Title: Desktop Support Technician Job Type: Full-Time We are seeking a reliable and customer-focused Desktop Support Technician to provide first-line technical support to end users in our Brookshire, TX location. The ideal candidate will have a strong foundation in IT fundamentals, excellent communication skills, and a CompTIA certification (A+, Network+, or equivalent). Key Responsibilities Provide technical support for hardware, software, and peripheral issues Troubleshoot issues related to Windows and/or mac OS systems Support users with login issues, password resets, and basic account access Install, configure, and maintain desktops, laptops, printers, and mobile devices Escalate unresolved issues to Level 2 support teams as needed Document incidents, requests, and resolutions in a ticketing system Assist with new hire onboarding and equipment setup Follow IT policies, procedures, and security best practices Deliver professional and courteous support to all end users Required Qualifications CompTIA A+ certification (required) (Network+ or Security+ is a plus) Basic knowledge of: Windows 10/11 (mac OS exposure a plus) Microsoft 365 (Outlook, Teams, OneDrive) Hardware troubleshooting (desktops, laptops, peripherals) Strong verbal and written communication skills Ability to work onsite in Brookshire, TX Willingness to learn and grow in an IT support environment Preferred Qualifications Previous experience in a Help Desk or Desktop Support role Familiarity with: Active Directory (user accounts, password resets) Ticketing systems (ServiceNow, Jira, Zendesk, etc.) Remote support tools Customer service or technical support background Work Environment Onsite support in an office or warehouse environment May require walking, lifting IT equipment (up to ~25 lbs) Standard business hours; occasional after-hours support may be required Compensation & Benefits Competitive hourly rate or salary (based on experience) Benefits package may include health insurance, PTO, and paid holidays Opportunity for training, certification growth, and career advancement
    $30k-47k yearly est. 2d ago
  • Become a Surrogate and Help Create a Family While Supporting Your Own

    Inclusive Surrogacy

    Technical support representative job in Pasadena, TX

    Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future. Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process. If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward. Choose your own Intended Parent match Immediate matches available Choose the compensation package that is right for you About Inclusive Surrogacy Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable. As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families. Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value. Surrogate Qualifications Women ages 21 to 43 Must have given birth to at least one child in your care Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant Living in a stable and supportive environment U.S. citizen or permanent resident Healthy, non-smoking lifestyle; drug- and vape-free No felony convictions Willing to sign HIPAA and legal agreements (attorney consultation provided) Not receiving government financial assistance such as food stamps, housing aid, or cash assistance No prior surrogacy experience required Pre-Pregnancy Benefits All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel 300 dollar monthly allowance after contracts are signed 500 dollar start-of-medication fee 1,000 dollars per transfer attempt paid immediately Independent legal counsel provided at no cost Personal escrow advocate to ensure timely payments 4,000 dollars or more in expected pre-pregnancy benefits Benefits During Pregnancy 24/7 coordinator support 300 dollars per month wellness allowance for singleton pregnancies
    $37k-62k yearly est. 8d ago
  • IT - Data & Analytics

    Huntsman 4.8company rating

    Technical support representative job in Houston, TX

    IT - Data & Analytics Internship (The Woodlands, Texas) Huntsman is now searching for a IT - Data & Analytics Intern located at our global headquarters in The Woodlands, TX. This internship is for Summer 2026. Our summer intern program is tailored to individuals who are currently enrolled full-time students at an accredited four-year college or university. The internship runs from May to August - dependent on the school calendar. The goal of the Huntsman Intern Program is to provide a structured program that will equip interns with the skills and experience to help prepare for a successful career. As an IT - Data & Analytics Intern, you will: Support the team in providing, timely, accurate, and insightful reporting as well as maintaining hardware, software, and other systems Assist with troubleshooting issues and perform analysis to understand user needs and requirements Organize and maintain IT resources, such as databases, networks, and servers Assist in the development and improvement of software applications and systems Excellent computer skills; especially proficient in Excel and PowerPoint are required to assist with day-to-day business functions Knowledge of building dashboards in Power BI is a plus and will be utilized for reporting and analysis Work cross-functionally with other functional team members on pricing excellence and profit improvement projects What are we looking for in the ideal Candidate? A full-time college student at the Sophomore, Junior, Senior or Master level by the end of Spring 2026 Must be currently enrolled at an accredited university seeking a bachelor's or master's degree Must have a 3.0 or higher GPA Must be Authorized to work in the U.S. without sponsorship Independent self-starter with high level of confidence and energy Strong analytical and conceptual thinking skills Additional Locations:
    $74k-101k yearly est. Auto-Apply 60d+ ago
  • Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time

    Us Navy 4.0company rating

    Technical support representative job in Houston, TX

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training
    $64k-88k yearly est. 8d ago
  • Technology Support II - Production Support

    JPMC

    Technical support representative job in Houston, TX

    Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in the Corporate Technology organization, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Analyzes and troubleshoots production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improves operational stability and availability through participation in problem management Assists in the escalation and communication of issues and solutions to the business and technology stakeholders Identifies trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Executes small to medium projects independently with initial direction and eventually graduates to designing and delivering projects autonomy Leverages technology to solve business problems by writing high quality, maintainable, and robust code following best practices in software engineering Participates in triaging, examining, diagnosing, and resolving incidents and work with others to solve problems at their root Recognizes the toil within your role and proactively works towards eliminating it through either systems engineering or updating application code Understands observability patterns and strives to implement and improve service level indicators, objectives monitoring, and alerting solutions for optimal transparency and analysis Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Ability to code in at least one programming language such as Shell or Python Proficient knowledge of maintaining a Cloud-base infrastructure Exposure to observability and monitoring tools and techniques Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Experience with Linux as an operating system, and application support Familiarity with site reliability concepts, principles, and practices Proficient knowledge of observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, and Splunk Familiarity with common networking technologies, and continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform Preferred qualifications, capabilities, and skills Proficient knowledge of financial services industry
    $36k-66k yearly est. Auto-Apply 60d+ ago
  • MWD/LWD Maintenance and Tech Support Engineer

    Scientific Drilling 4.8company rating

    Technical support representative job in Houston, TX

    Scientific Drilling is looking for a MWD/LWD/RSS Maintenance and Tech Support Engineer to work at our Houston, TX Facility. Scientific Drilling is an independent directional drilling and wellbore navigation, surveying and logging Service Company serving customers worldwide. Our industry leading navigation systems provide definitive wellbore placement information, enabling safer and more efficient placement of tightly spaced wellbores throughout the world. We are motivated by crafting innovative and elegant solutions to technically challenging problems. Essential Duties and Responsibilities: Technical * Support assembly and maintenance of MWD/LWD/RSS tools and BHAs * Conduct equipment test and troubleshooting as needed to find failure root cause * Document failure analysis and root cause findings and provide feedback to other groups such as Manufacturing and Engineering as well as clients * Operational and shop data analysis and management to ensure proper data flow to other SDI groups involved, in particular Operations * Identify and document product and procedure improvements and drive implementation Managerial * Coordinate assembly processes and production output based on client needs * Direct and train workshop personnel to ensure assembled tools and BHAs will meet operational requirements * Stand in for Manager Prototype Assembly and assume managerial duties if needed included supply chain management * Willing to perform all other reasonable duties as assigned but not specified in this description Job Knowledge, Skills, and Abilities: * Several years MWD field experience, ideally with SDI system * Profound technical knowledge related to tool assembly and testing * Organizational skills to coordinate and optimize complex workflows * Communication skills to interact with internal and external clients as well as other support groups * As a minimum SAP basic experience, ideally more in-depth experience with SAP (work-order process, inventory management etc.) Education, Experience & Requirements: * Ideally Bachelor of Science degree in technical discipline, as a minimum associate degree or equivalent * Ideally more than 3 years related job experience or equivalent experience Location, Physical Requirements, and PPE: * Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, climb stairs, identify colors, hear with aid, see, write, count, read, speak, analyze, alphabetize, lift and carry 50 lbs., perceive depth and operate a motor vehicle. * Conditions may include working inside and/or outside. May work around machines with moving parts and moving objects. Working near radiant and electrical energy. Working closely with others or working alone. Working extended or irregular hours and travelling by all possible modes of transportation. * Equipment (machines, tools, devices) used in performing the essential job function include but not limited to computers and related equipment, calculators, copiers, fax machines, telephone and vehicles. Ability to wear proper personal protective equipment (PPE), including but not limited to, safety glasses, hardhat, reinforced toed shoes, coveralls, gloves, and ear plugs or muffs, required. Limitations and Disclaimer: This describes the general duties and responsibilities, and physical requirements associated with the position; it is not an exhaustive list of all duties, responsibilities, or skills required for the position. The general duties and responsibilities and physical requirements associated with the position are subject to modification in order to reasonably accommodate individuals with disabilities. Some physical requirements may exclude individuals who pose a threat or risk to the health or safety to themselves or others. This job description neither states nor implies that the listed general duties and responsibilities and physical requirements associated with the position are the only tasks expected of an employee. An employee is also required to follow any other job-related instructions and perform any other job-related tasks requested by their supervisor and not in violation of any applicable laws, regulations, or rules. Requirements are representative of minimum levels of knowledge, skills, and abilities. To perform this job successfully, an employee must possess the abilities and aptitudes to perform each duty, responsibility, and physical requirement proficiently.
    $59k-85k yearly est. 49d ago

Learn more about technical support representative jobs

How much does a technical support representative earn in Conroe, TX?

The average technical support representative in Conroe, TX earns between $26,000 and $48,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.

Average technical support representative salary in Conroe, TX

$35,000
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