Technical support representative jobs in Hamilton, NJ

Our client is seeking an experienced Desktop Support Analyst to provide Level 2, white-glove technical support across multiple Philadelphia offices. This role backfills internal promotions and plays a key part in maintaining a polished, professional end-user support experience. The position is fully onsite in Center City and operates during standard Monday-Friday business hours. Candidates should bring strong troubleshooting skills, a customer-focused mindset, and experience supporting a corporate environment with mature IT processes. Responsibilities Deliver onsite and phone-based support for hardware, software, system access, and connectivity issues. Troubleshoot Windows OS, MS Office, VPN, login issues, workstation setups, and general application problems. Administer Active Directory accounts, permissions, groups, MFA, and onboarding/offboarding workflows. Support shared mailboxes and user entitlement updates in Exchange/O365. Image, deploy, refresh, and update laptops as part of the ongoing hardware lifecycle. Provide support for mobile devices (iOS/Android) and peripheral equipment. Troubleshoot Wi-Fi/LAN, VPN, and basic network connectivity; support Citrix environments as applicable. Maintain and troubleshoot HP and Canon printers. Participate in the Cisco call queue rotation as well as walk-up/Genius Bar style support. Manage incidents, service requests, and workflows within ServiceNow. Assist with hardware inventory, small-scale shipping/receiving, and procurement coordination. Perform occasional visits to regional offices to provide hands-on support. Maintain documentation and contribute to a shared knowledge base. Follow established procedures and escalate complex issues to senior engineering teams as needed. Requirements Required 2-3 years of corporate Help Desk or Desktop Support experience. Strong troubleshooting skills in Windows OS, MS Office, workstation setup, and general end-user support. Hands-on experience with Active Directory (accounts, permissions, groups, MFA). Familiarity with VPN, Wi-Fi, and basic networking fundamentals. Experience with ticketing systems (ServiceNow strongly preferred). Experience in a call queue environment (Cisco preferred). Hardware/software support experience including imaging, laptops, peripherals, and mobile devices. Ability to provide polished, professional, white-glove support to end users. Ability to work fully onsite in Center City Philadelphia. Clear communication skills and strong customer service presence. Ability to convert to full-time after the contract period. Preferred Exposure to Azure or Microsoft Entra. Experience with Intune, SCCM, or other MDM tools. Citrix support experience. PowerShell familiarity. Experience supporting executives or highly technical user groups.

Software Support Technician WHO WE ARE: Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably. Celerant is a successful software company that is rapidly expanding. The main headquarters are located in Staten Island, New York, as well as additional satellite offices in California, Georgia and Texas. Our future headquarters are located in Iselin, New Jersey. Celerant's staff consists of several departments including Marketing, Sales, Development, Quality Assurance Testing, Hardware, Implementation and Training, and Technical Support. For more information, visit us at ***************** The ideal Technical Support candidate should be detailed orientated, possess the ability to work effectively with co-workers and end users, and exhibit outstanding customer service skills. RESPONSIBILITIES: - Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues. - Log all incidents into the department call tracking system as per departmental standards. - Assist in the creation of knowledge base articles as they pertain to the present and future environment - Work on unresolved issues from evening and weekend shifts. - Escalate any possible wide spread issues to the Technical Support Manager as identified by e.g., high volume of calls pertaining to a similar issue, etc. - Support Implementation/Training Team with any customer issues. SKILL REQUIREMENTS: - BA or equivalent degree in Computer Science, Information Technology, or related field. - Basic SQL knowledge preferred. - Relational database experience is a plus.

Job Title: Desktop Specialist Skills: Desktop Specialist, Help Desk, IT Support, Architecture, L1/ L2 assessment of network systems, infra VC collaboration end-user engagement able to correlate to Microsoft apps O365, patch management, exposure to EDR, DSM tools, Microsoft Teams, Zoom, Genesys, Experience: 8 Years+ Job Location: Princeton, NJ Full Time and Onsite We at Coforge are hiring Desktop Specialist with the following skillset: We are seeking an experienced IT professional to deliver comprehensive technical support to senior leadership, including the CEO, and end users across Coforge offices. This role ensures seamless IT support during leadership meetings and conferences, while managing day-to-day IT-related issues for executives and staff. The position involves both remote and on-site support, proactive troubleshooting, and maintaining high service standards in a fast-paced enterprise environment. Key Responsibilities: Provide executive-level IT support for senior leadership, ensuring minimal disruption during meetings and conferences. Deliver remote and on-site end-user support across Coforge offices. Manage laptop allocation, maintenance, and troubleshooting for hardware/software issues. Perform basic network, systems, and infrastructure troubleshooting. Ensure smooth functioning of Microsoft 365 applications and other collaboration platforms (Teams, Zoom, Genesys). Handle patch management, EDR, and DSM tools for endpoint security and compliance. Support connectivity issues related to ILL/MPLS/SD-WAN. Collaborate with OEMs, resellers, and service providers for escalations (L3/TAC level exposure desirable). Maintain documentation and provide timely updates to stakeholders. Occasional travel to Coforge offices for business-critical IT support. Mandatory Skills: L1/L2 assessment of network, systems, infra, VC, collaboration tools. Strong knowledge of Microsoft apps, O365, patch management. Exposure to EDR, DSM tools, and enterprise collaboration platforms (Microsoft Teams, Zoom, Genesys). Hands-on experience in executive support within a fast-paced enterprise ecosystem. Understanding of connectivity technologies: ILL/MPLS/SD-WAN. Desirable Skills: L3/TAC level exposure with OEMs, resellers, and service providers. Advanced troubleshooting and escalation management. Skills to be Evaluated On: L1/L2 troubleshooting of network, systems, infra, VC, collaboration tools. Ability to correlate issues with Microsoft apps, O365. Patch management and endpoint security (EDR, DSM tools). Proficiency in Microsoft Teams, Zoom, Genesys. Connectivity troubleshooting (ILL/MPLS/SD-WAN). Executive support experience in enterprise environments. Key Attributes: Strong communication and problem-solving skills. Proactive approach with attention to detail. Ability to work independently and under pressure.

Intepros is working with our local client to hire a dedicated Help Desk Engineer to serve as an onsite technical resource supporting end users, systems, and core IT infrastructure. This is a full-time opportunity for someone who enjoys being hands-on, solving problems, and owning the support experience for a client environment. In this role, you'll act as the primary IT presence at the client site, delivering excellent customer service and handling everything from desktop support to basic network troubleshooting. This is a Fulltime role, training will happen in Conshohocken, PA and this role will sit in North Wales, PA... 🔧 What You'll Be Doing: • Provide onsite Help Desk support for end users • Troubleshoot Microsoft (Office 365) and line-of-business applications • Support hardware including workstations, servers, and printers • Assist with network issues (WAN/LAN, routers, switches, firewalls, WiFi) • Support network security tools and practices • Assist with VoIP system support • Administer Active Directory (users, GPOs, OUs, permissions, etc.) • Support backups and disaster recovery processes • Provide basic VPN and Remote Desktop support • Monitor system alerts via RMM tools and respond to service tickets • Participate in an after-hours on-call rotation • Serve as the SME for assigned technologies and systems ✅ What We're Looking For: • Strong communication and customer service skills • Solid troubleshooting and problem-solving ability • Able to prioritize and multitask in a fast-paced environment • Familiarity with common Help Desk tools and workflows • Strong technical aptitude with eagerness to learn

SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT! Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it's our people that make the connections happen. WHY SHOULD YOU JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions. Job Summary Presidio is partnering with a Wealth Management client in Philadelphia, PA to hire two onsite Help Desk Technicians. These individuals will provide daily end-user support across hardware, software, and technical systems. These technicians will serve as the first line of support for incoming requests, troubleshooting issues, and ensuring users receive timely and accurate assistance. The role requires strong communication skills, hands-on troubleshooting abilities, and the capability to work in a fast-paced support environment. Key Responsibilities End-user support: Respond promptly to phone, email, and online requests for technical assistance. Log and document all help desk interactions, follow up on open tickets, and provide support across PC, voice, and data environments. Advise users on appropriate actions and escalate issues requiring immediate attention. Assist with installing, configuring, and deploying computers and mobile devices, and document resolutions within the help desk system. Troubleshooting: Identify, research, and resolve technical issues of moderate complexity related to applications, systems, software, network devices, and hardware. Utilize available tools and resources to investigate and resolve problems while following standard help desk procedures. Active Directory: Support and maintain the Active Directory environment, including security enhancements, domain management, and identity and access management. Perform recurring tasks using automation tools such as PowerShell, including creating, copying, configuring, and deleting user and computer accounts, conducting bulk operations, and managing inactive or disabled accounts. Preferred Qualifications Strong PC troubleshooting skills; experience with AD, DNS, DHCP, and VPN Ability to diagnose and resolve basic computer and technical issues Printer setup and management experience Experience with Mobile Device Management solutions Excellent verbal communication skills Strong customer service mindset and ability to support users at all organizational levels Ability to work independently, onsite, or as part of a team Sense of urgency and ability to perform well under pressure About Presidio Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEI change process across all levels of the organization.Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements. Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India. For more information visit: *******************

Since 1933, Stark & Stark has developed innovative legal solutions to meet our clients' needs. We have experienced attorneys in more than 30 practice areas and a commitment to putting the law to work for our clients. We believe that is the basis for building and maintaining our practice. Stark & Stark is actively recruiting for a Informational Technology Training Specialist based in our Hamilton, NJ office. The right candidate will have the extraordinary opportunity to continue their professional development in a challenging, but collegial environment. This position requires a skilled and proactive individual with demonstrated experience working in a professional services setting most preferably within law firm. This role is responsible for designing, delivering, and maintaining technology training for attorneys and staff, as well as supporting onboarding, documentation, and select Firm initiatives. The ideal candidate will have excellent communication skills, a collaborative mindset, and the ability to translate technical concepts into practical, user-friendly guidance. They will be proactive, self-motivated, with a passion for continuous learning and problem-solving. Key Responsibilities • Conduct training sessions for attorneys and staff on all firm IT applications, both in groups and one-on-one, as needed. • Develop, update, maintain, and publish user guides, quick reference materials, instructional videos, eLearning resources, and other training documentation. • Lead all technology onboarding training for new hires, ensuring smooth integration into the firm's systems. • Serve as the first point of contact for technology training requests and schedule follow-up sessions when necessary. • Collaborate with other departments to assist with supporting staff development initiatives and targeted onboarding processes. • Coordinate with the IT department to stay up to date on software updates, new tools, and best practices. • Provide input on technology adoption strategies to improve firm efficiency. • Ensuring training materials are current, accessible, and effectively organized. • Work closely with Firm stakeholders on a regular basis to develop new training ideas, programs, and materials that enhance staff and attorney capabilities. Compensation & Benefits Stark & Stark is committed to the health and well-being of its staff members. The firm offers a full range of benefits, including medical, prescription, dental and vision coverage. The firm also provides generous paid time off, life insurance, accidental death and dismemberment, disability benefits and 401(k) plan with firm contributions. Compensation will be determined based on multiple factors, including candidate experience, qualifications, accomplishments, and location. Employees may also be eligible for annual performance-based merit increases rewarding individual and firm achievements. *No calls or emails from staffing agencies or recruiters, please. Unsolicited resumes from search firms will not be considered when no contract is in place. Equal Opportunity Employer Stark & Stark's policy is to make employment decisions based on merit, ability, and competence. Except where required by law, employment practices shall not be influenced or affected by an applicant's or staff member's race, color, religion, sex, national origin, age, or any other characteristic provided by law. Qualified minorities, females, veterans, and attorneys with disabilities are encouraged to apply. It is also our policy to provide a work environment that is free of harassment of any kind, including that which is sexual, age-related, or ethnic. Mansfield Rule As part of its continued efforts to actively recruit and advance the recruitment, development, and promotion of diverse lawyers Stark & Stark is participating in Diversity Lab's Midsize Mansfield Rule initiative. The Mansfield Rule is named for Arabella Mansfield, the first woman admitted to practice law in the United States. It measures whether law firms affirmatively consider diverse lawyers for hiring, advancement, and significant leadership roles. Under this initiative, we strive for a candidate pool consisting of at least 30% women, attorneys from underrepresented racial and/or ethnic groups, lawyers with disabilities, and/or LGBTQ+ attorneys. The Mansfield Rule initiative also includes a commitment by Stark & Stark to be transparent in our internal governance, particularly with our selection guidelines and job descriptions for firm management roles and committees.

Title: Site Support Technician | Philadelphia - Multiple Sites Pay/Salary/Benefits/Perks: Contract Type: 6-Month Contract to Hire Hourly Rate: $28-29/Hr Salary upon Conversion: $60k (contingent upon experience) Work from Home Policy: On-site 5 days a week. Reliable transportation required for travel between sites. Standard hours are 8am-5pm Eastern. Work Environment/Culture: We are seeking an individual with strong communication skills and keen attention to detail. This role offers long-term growth opportunities within a supportive team environment. Responsibilities: Technical Support: Troubleshoot hardware and software systems. Provide support directly to nurses, clinic staff, and doctors through ticket resolution. Must-Have Qualifications and Skills: Experience: At least 3 years of experience in IT support, working on-site with users IT Ticketing Systems: Familiarity with IT ticketing systems such as ServiceNow. Communication: Strong interpersonal and communication skills.

Required Skills & Experience 2yrs+ Desktop / IT Support experience Hardware/Software troubleshooting Mobile device support Strong communication skills Reliable transportation and active DL Nice to Have Skills & Experience Coming from Healthcare/Hospital (or similar highly regulated environment) Associate or Bachelors degree or certifications Job Description We are looking for a Desktop Support Technician for a 3-6 month contract (with the possible extensions) Day to Day Summary We are seeking a ‘jack of all trades' to support our client's Project Team. This position requires a high level of reliability and professionalism as you will be interfacing with doctors, clinical support staff, and could be working in areas shared with patients. The ideal candidate posses expertise with “white glove support”, ability to troubleshoot/resolve issues related to hardware and software, and ability to support mobile devices. Responsibilities could include but are not limited to: Support for laptops and desktops Microsoft/Office Suite Deskside support for doctors and clinical staff Project support (equipment refresh, windows upgrades, etc) MUST: Have valid driver license and a vehicle

IT Support Technician (Tier 1 Service Desk) Compensation Range: $24 - $28 per hour | Commensurate with experience Travel: Occasional field travel throughout Greater Philadelphia (PA) The IT Support Technician delivers frontline technical assistance across hardware, software, and end-user systems. The role centers on responsive customer support, accurate issue tracking, and ensuring incidents are resolved promptly or routed to the appropriate next-level team. Responsibilities Act as the initial contact for incoming technical support requests. Troubleshoot and resolve Level 1 issues involving desktops, laptops, peripherals, and core applications. Hand off more advanced or specialized issues to Tier 2/engineering teams when required. Document incidents thoroughly, maintain ticket accuracy, and monitor items through closure. Provide support to users both remotely and onsite, depending on need. Oversee the Level 1 support queue to ensure timely acknowledgment and follow-through. Maintain a customer-focused, solution-driven support experience. Identify recurring problems and suggest improvements to workflows or documentation. Stay current on supported systems, devices, and operating environments. Qualifications 1+ year of experience in help desk, desktop support, or similar IT function (healthcare environment helpful). Strong communication and customer service skills. Practical troubleshooting knowledge across hardware, Microsoft products, and operating systems. Basic understanding of TCP/IP networking concepts. Experience supporting printers, endpoint devices, and telephony equipment. Detail-oriented with the ability to follow established support protocols. Familiarity with ITIL practices (incident, problem, change) is beneficial. Must have a valid driver's license and personal vehicle for occasional field travel. Education Bachelor's degree preferred Associate's degree required Certifications (Preferred) CompTIA A+ CompTIA Network+ CompTIA Security+

We are seeking a Desktop Support Specialist with strong networking knowledge and hands-on experience in modern endpoint management and automation. The ideal candidate is skilled in Intune, Azure Virtual Desktop (AVD) setup and troubleshooting, and is both curious and relentless in identifying and resolving complex enterprise issues. Key Responsibilities: Provide advanced desktop and end-user support across enterprise environments Manage and troubleshoot devices using Intune and other modern endpoint management tools Support, configure, and maintain Azure Virtual Desktop infrastructure Diagnose and resolve network-related issues in coordination with the network team Leverage automation to improve support efficiency and system reliability Proactively investigate root causes and drive solutions for recurring technical problems Qualifications: Proven experience in desktop support with exposure to enterprise networking Hands-on expertise with Intune, modern device management, and automation tools Strong understanding of AVD infrastructure and troubleshooting

Greymatter Innovationz helps you stay digitally relevant across domains, technologies, and skillsets, every day. We are looking for: Veeva Vault QDocs L1 L2 L3 Support Duration: 6 - 12 months Veeva Vault QDocs - L1/L2 Support Role Overview: Provide Level 1 and Level 2 support for Veeva Vault QDocs, ensuring smooth operation, timely issue resolution, and high-quality user experience across documentation and quality management processes. Key Responsibilities: Serve as the first point of contact for user queries related to Veeva Vault QDocs. Perform initial triage, troubleshooting, and resolution of L1 issues (access, navigation, basic configuration, SOP support). Escalate complex issues to L3/technical teams with clear documentation and impact analysis. Support L2 activities including configuration checks, metadata updates, workflow troubleshooting, and user permission management. Monitor system performance, perform routine checks, and ensure compliance with internal quality and validation procedures. Assist in user onboarding, basic training, and preparation of support documentation/FAQs. Collaborate with QA, IT, and business teams to ensure system stability and continuous improvement. Required Skills & Qualifications: 1-3 years of experience supporting Veeva Vault (QDocs or other Vault modules preferred). Strong understanding of document management processes in regulated (GxP) environments. Basic knowledge of Vault configuration elements (roles, workflows, object/field configuration). Excellent communication, analytical, and problem-solving skills. Ability to work in a fast-paced, global support environment. At Greymatter Innovationz, We offer: Motivating Work Environment. Excellent Work Culture. Help you to upgrade yourself to the next level. And More!!!

Connections Personnel is hiring for a temp-to-hire Customer Service Representative for a four-generation owned family business that has been a recognized leader and innovator in the garage door industry located in Whitehouse Station, NJ. Company is the world's oldest manufacturer of sectional garage doors that is still owned and operated by the founding family. Looking for a candidate that has 2+ years of customer service experience in a manufacturing environment. RESPONSIBILITIES: Answer incoming calls. Following up with clients via email and phone. Verifying orders. Process orders from distributors. Entering data to process orders. Must have Word and Excel. General office work and filing. Process purchase orders. REQUIREMENTS: At least 1 -2 years of customer service experience in a manufacturing environment. Microsoft Word, Excel and Outlook. Bilingual Spanish is a plus but not required. High School Diploma. Drug test and background check will be done prior to starting. SCHEDULE: M - F 8 am to 4:30 pm, 30 minute lunch Benefits: Medical, Dental, Vision & 401K + other perks. SALARY: $20.00/hr-$22.00/hr depending on experience. For immediate consideration please apply online at: https://connections.securedportals.com/apply/

Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If you're the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start your career at Plymouth Rock! We're currently seeking passionate individuals to join our team as Customer Service Representatives, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Service Representative, you'll be at the forefront of our customer interactions, handling inbound calls with efficiency and professionalism. RESPONSIBILITIES • Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy. • Ensure first call resolution, making the customer experience as seamless as possible. • Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella). • Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment. • Utilize your analytical and decision-making skills to address policy changes and corrections effectively. • Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise. • The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am-7:00pm Monday - Friday and 10:00am-3:00pm every third Saturday. QUALIFICATIONS • Strong interpersonal, communication, and organizational skills. • Analytical mindset with good decision-making abilities. • Proficiency in computer skills and data entry. • High motivation to take ownership and follow up on tasks. • Flexibility to adapt to a fast-paced, changing environment. • Ability to work weekdays and rotational Saturdays. • High school diploma required, college degree is a plus! • Spanish language proficiency is a plus! SALARY RANGE The pay range for this position is $45,000 to $49,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. PERKS & BENEFITS • 4 weeks accrued paid time off + 9 paid national holidays per year • Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision) • Annual 401(k) Employer Contribution • Free onsite gym at our Woodbridge Location • Resources to promote Professional Development (LinkedIn Learning and licensure assistance) • Robust health and wellness program and fitness reimbursements • Various Paid Family leave options including Paid Parental Leave • Tuition Reimbursement ABOUT THE COMPANY The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”. #LI-DNI

Primary Skill: Windows/Linux Dedicated Compute, Cassandra, Splunk/Dynatrace, Kafka, Cockroach DB, Redis. 3+ years of Splunk and/or Dynatrace. Must be able to work with these tools fluently, using just keywords from an application issue to find root cause. Ability to set up monitoring within these tools is a plus. Strong knowledge of UNIX/LINUX and Windows server with Administration experience. Applications - Java, SQL, Autosys, Spring Boot, Kafka, Cockroach DB, Redis. Previous experience with Remedy incidents/changes/PKE/PBI and JIRA. Roles & Responsibilities: Individuals will work in production support within Global Wealth and Investment Management line of business, focused on trading and order entry. Support Services include incident management (single user, branch outages, and infrastructure triage), coordination with problem management, constant knowledge building, identification implementation of process improvements, including but not limited to runbooks, monitoring, alerting, working with partner teams on process gaps, technology gaps, or stability concerns. Will be accountable for timely updates (including senior leadership) and restoration of all production application issues. Provide day-to-day application support for aligned applications by reviewing pertinent logging (including platforms with limited documentation) Drive for root cause analysis to application outages and provide quick service restoration (including single user and branch issues) Improve application stability and reduce errors present in the environment. Work closely with technology infrastructure teams, development, and testing teams in supporting integrated/independent releases, software/hardware upgrades, server upgrades, etc. Reduce Development escalation and ensure issues are resolved within the team. Proactively monitor and manage the production environment. Act as the point of escalation for the business and manage end-user client relationship. Ability to support nights/weekends for on-call coverage, including monthly release-related events.

US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor Must have: Spanish is hugely required Role: Service Desk Specialist Duration: Direct Hire Job Description • Proficient in the timely and professional handling of incoming calls to a busy service desk • Target 85% resolution at the Service Desk for inbound incidents and request • Proficient tracking of all calls via service desk software (Service Now); ticket assignment and escalation as required. • Perform daily follow-up on open calls that do not show activity to ensure satisfactory closure of issue. • Responsible for initial user account creation, permissions, and directory updates in a multiplatform environment. • Evaluating and prioritizing incoming telephone, voicemail, and email requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related issues. Ask concise and accurate questions to identify issues and provide solutions. • Answer application questions with short training and/or -how-to documents. • Delegate support tasks when appropriate to third party vendors • Monitor trouble ticket portals of third-party vendors to ensure proactive resolution to issues. • Participate in departmental projects and programs (which include rollouts, upgrades, and modifications). • Maintain procedures manual to ensure continuity of task execution amongst current or future staff. • Deliver administrative services to IT department. • Assist in Desktop top support functions. • Participate in after hour on call rotation. Qualifications: o EDUCATION • Associate degree in Management Information Systems (MIS), Computer Science related field or minimum 2 years' experience. o SKILLS & EXPERIENCE • Certifications a plus, not required ITIL, Microsoft certification, Cisco/Network Certification • Ability to present ideas in business-friendly and user-friendly language. • Highly self-motivated and directed, with keen attention to detail. • Able to prioritize and execute tasks in a high-pressure environment. • Experience working in a team-oriented, collaborative environment. • Experience in supermarket operations a plus. Benefits: 401K Medical PTO A reasonable, good faith estimate of the $45k/Annum to $60k/Annum with Benefits for this position.

Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize tools for building, monitoring and troubleshooting client devices Participate in Disaster recovery testing exercises Upholding procedures for logging, reporting, and statistically monitoring desktop operations Write technical support and client documentation in form of Knowledgebase articles Meet or exceed expected customer service levels Requirements: Minimum 5+ years of relevant experience in a Desktop Support/IT Helpdesk role. Experience configuring, installing, troubleshooting and repairing printers, PC and laptops. Hands on experience with Win 7, Win 10, Win 11 and MAC OS support. Windows Migration. Hardware/Software Troubleshooting Experience with VPN, Soft Phones, Remote Desktop, VDI. Asset Tracking/Inventory Management Phone and Tablet support (Windows, iPhone, iOS, Android) Experience with Ticketing System (ServiceNow). Strong Communications Skills Excellent proven track record supporting clients in a financial environment. Excellent proven customer service based approach Good written and verbal communication skills Good time management skills Strong organizational and analytical skills Ability to multi-task and work under pressure Ability to work autonomously and within team Dress Code: Business casual

Job Description/Responsibilities Provide professional, cheerful, and welcoming service to all customers and visitors, ensuring their expectations are exceeded. Represent fly ADVANCED's commitment to quality and exceptional service. Handle all customer communication, including incoming phone calls, emails, and service requests. Key responsibilities include: Scheduling and coordinating client appointments using maintenance systems (eBis and Salesforce). Sending appointment confirmations, as well as timely reminders (1 month and 1 week before appointments) via email/text. Following up with clients for scheduling their next service, sending satisfaction surveys, and ensuring ongoing engagement. Manage pre-arrival, arrival, and departure arrangements at our Authorized Service Center (ASC). Tasks include coordinating ground transportation, rental car services, confirming bookings with vendors, and relaying details to customers. Adhere to company policies regarding customer service standards, safety guidelines, and security procedures. Accurately handle credit card and cash transactions, including issuing receipts and maintaining accountability. Maintain customer records, generate reports, and carry out general administrative responsibilities. Provide support with administrative tasks related to the operations of the flight school. This role requires a proactive approach to delivering top-notch customer service, attention to detail, and the ability to juggle multiple responsibilities seamlessly. Qualifications/Skills Excellent oral and written communication skills Ability to work independently with little direct supervision and work as part of a team Ability to accept responsibility Effective multi-tasking and time management skills Knowledge of Customer service principles and practices Professional personal presentation Attention to detail

Duration: temp possible extension Duration: 3-6 Months+ Confirm Schedule: 8:30-5:00 Mon-Fri Pay $27/Hr on w2 Years of Experience: 1-4 Yrs from Personal Care, Air Care (with a focus on candles), and Household industries Must Have Skills: Education: High school diploma or equivalent required; Associate degree or technical certification in Chemistry, Chemical Technology, or a related field preferred. Top 3 Skills: Strong attention to detail and ability to follow detailed written procedures. Ability to work efficiently in a fast-paced environment while maintaining accuracy and organization. Good communication skills and ability to collaborate with team members across functions. NO physical fit test required Position Summary The Fragrance Applications Lab Technician is responsible for preparing routine fragrance samples across multiple product categories, including Personal Care, Air Care (with a focus on candles), and Household applications. This role supports the laboratory's daily operations by ensuring accurate sample preparation, conducting basic product testing, and assisting chemists or management with technical projects as needed. Key Responsibilities • Prepare and dispense fragrance samples into various finished product forms according to request specifications. • Utilize the laboratory's sample-tracking system, including scanning and documenting all materials used for each request. • Perform weight-loss testing for air care product forms (e.g., reed diffusers, plug-in air fresheners) when required. • Conduct when required analytical measurements such as pH and viscosity testing, following established procedures. • Communicate status updates on pending requests through email or verbal follow-up with requestors. • Assist chemists, senior technicians, or the lab manager with technical studies, project work, and product evaluations. • Ensure the lab environment remains clean, organized, and compliant with safety and quality standards. Required Skills & Qualifications • High school diploma or equivalent required; Associate degree or technical certification in Chemistry, Chemical Technology, or a related field preferred. • Prior laboratory experience (academic or professional) strongly preferred; experience in fragrance, cosmetics, or consumer product labs is a plus. • Basic computer proficiency, including data entry, email communication, and use of digital tracking systems. • Strong attention to detail and ability to follow detailed written procedures. • Ability to work efficiently in a fast-paced environment while maintaining accuracy and organization. • Good communication skills and ability to collaborate with team members across functions. • Ability to lift and handle materials up to approximately 15lbs and perform tasks that involve standing for extended periods.

As a part of the customer service team, you will support eligible cancer patients and their caregivers through their journey. We are deeply committed to providing patients/caregivers with an exceptional service experience, so they are well-positioned for treatment and to receive care. We are looking for someone who is service-oriented with the ability to drive insights and operational enhancements in a dynamic environment, while remaining forward-thinking to proactively and reactively respond to patient and caregiver needs. A successful candidate must have excellent communication and critical thinking skills. This role represents a unique opportunity to directly assist patients/caregivers in close partnership with internal and external supplier partners. The Patient Support Specialist will play a critical role in managing the day-to-day operations of the patient support program by assisting with patient/caregiver eligibility, enrollment, travel logistics and reimbursement where appropriate. To best support patients and their caregivers, the team will be set up as contact center with operating hours of 7:30AM to 8PM Monday through Friday in which you will be expected to work 8.5 hour shifts within operating hours. The team operates on a hybrid/remote schedule, working 3 days in-office, 2 days remote. MUST RESIDE IN OR NEAR HORSHAM, PENNSYLVANIA This team operates on 4-week rotation schedule; all candidates must be comfortable with rotating shifts. Example of shifts: -- 1 Week: 7:30 AM - 4:00 PM -- 2 Weeks: 9:00 AM - 5:30 PM -- 1 Week: 11:30 AM - 8:00 PM You must welcome the challenge of working in a highly visible role where you can meaningfully impact the health and well-being of others. You should be a motivated self-starter and quick study who approaches assignments with urgency and diligence. Responsibilities: Serve as the point person for a select number of patients/caregivers in supporting their treatment through an online case management system Respond to inquiries from patients/caregivers/sites regarding the patient support service offerings using a call guide resource Perform administrative functions of requesting and responding to travel and logistics, sometimes urgently since last minutes change is highly probable while staying calm and offering support to the patient/caregiver Validate patient travel expenditures in compliance with SOPs and provide reimbursement through third-party supplier partner Enter and maintain accurate data and records into the patient management tool in compliance with the program requirements Follow all SOPs to ensure program compliance in working with patients and capturing data requirements needed for the program Capture all required elements for enrolled patients to process reimbursement and ensure compliance with the program requirements Proactively work with patients/caregivers showing empathy and compassion throughout their treatment plan Work to monitor performance and help find operational improvements in the end-to-end patient experience so that we can continue to improve our service offerings over time in support patients Other duties as assigned Qualifications: Associate Degree required; B.S. or B.A. degree preferred A minimum of 3 years of relevant experience is required, pharmaceutical/medical call center experience preferred Excellent oral and written communication skills with the ability to demonstrate patient empathy and support is required, bilingual capabilities are a plus Ability to learn and work within IT platforms to document patient cases Effectively collaborate in a team environment that will require you to coordinate activities and build partnerships across internal/external organizations Skilled in problem-solving and using personal knowledge and any other valuable resources to work through ambiguous situations and ensure a positive customer experience Demonstrates excellent care management and ability to maintain records, in accordance with the program design and compliance standards Eager to take ownership, be proactive, and see patients/caregivers through their entire CAR-T journey This position will be in Horsham, PA at the CAR-T contact center and may require limited travel to other locations for business meetings (temporarily remote) Willingness to flex in a dynamic fast-paced environment with changing patient/caregiver needs Demonstrated excellence in communication skills in speaking with patients/caregivers in caring manner so they feel supported throughout their treatment journey Demonstrates ability to complete tasks with sense of urgency while adhering to SOPs and established program business rules Strong understanding of the importance of adhering to SOPs to ensure compliance throughout the process Strong financial management skills to reconcile receipts for patient reimbursement Self-starter skilled in problem-solving and using personal knowledge and any other available resources to work through ambiguous situations to resolve issues for patients/caregivers and ensure their complete satisfaction Exhibits excellent organizational skills with the ability to prioritize activities to address patient travel, logistics and reimbursement support needs Effectively work in a team environment that will require you to coordinate activities, build partnerships across multiple stakeholders, both internally and externally Agile learner who is comfortable operating in complex environments and shielding patients/caregivers from the complexity Passionate about supporting cancer patients with multiple myeloma, with the ability to translate their needs and serve as a resource for our services Get a complete career fit with Kelly . You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly: Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Acerca de kelly El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año. Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.