Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
Technical support representative jobs in Mesa, AZ - 2,381 jobs
All
Technical Support Representative
Technical Support Technician
Customer Support Representative
Production Support Technician
Information Technology Technician
Customer Service Representative
Computer Technician
Desktop/Network Support
Technical Support Specialist
Computer System Technician
Information Systems Technician
Information Technology Specialist
Data Center Technician
Technology Coordinator
Information Technology Internship
Data Center Technicians
NTT Global Data Centers
Technical support representative job in Mesa, AZ
We're Hiring: Data Center Technicians - Mesa, AZ Exiting news! We just opened a brand-new data center in Mesa, AZ and we are on the lookout for talented Data Center Technicians to join our team. Why join us? We're the 3rd largest data center company in the World Hands-on work with cutting-edge technology Growth opportunities in a booming industry If you thrive in a mechanical, electrical fast paced environment, and want to be part of something big, we want to hear from you! Location: Mesa, AZ Apply Now! #nttdata #datacenterjobs #mesa AZ #Phoenix #hiring #growth #joinourteam Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. Essential Duties & Responsibilities Develops creative approaches to keep operational costs to a minimum, improve efficiency, and implement new strategies. Systems of responsibility include: Mechanical responsibilities will include chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems. Electrical responsibilities will include electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load. Fire Life Safety responsibilities will include wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices. Tests performance of electromechanical assemblies and electronic voltmeters. Reads blueprints, schematics, diagrams, or technical order to determine methods and sequences of processes. Inspects parts for surface defects. Installs electrical or electronic parts and hardware in housings or assemblies, using hand tools. Aligns, fits or assembles component parts, using hand or power tools. Operates, monitors, maintains, and responds to abnormal conditions in facilities systems. Areas include: Mechanical, Electrical, Fire Life Safety, and Building Monitoring and Control Analyzes systems to ensure best practices for both internal and external customers Provides feedback to DCO Engineering on the effectiveness of existing standards and processes Works with contractors and consultants to review quality assurance for all system expansions, corrections, and upgrades Works with the CF Ops Lead Technician to track and complete an aggressive preventive and predictive maintenance program Ensures data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies and improving overall efficiency, and cost reduction. Manages systems to avoid unplanned customer-impacting events Works with CF Ops Lead Technician to determine maintenance requirements for mechanical, electrical, and fire life safety systems. Performs other duties as assigned Regular, predictable attendance is essential to satisfactory performance. Knowledge, Skills & Abilities Regular, predictable attendance is essential to satisfactory performance. Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety Current knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations) Familiarity with data trending / tracking and analysis and the ability to utilize a PC based integrated critical monitoring systems Ability to process Hands and Eye requests as required i.e., Tape Rotation, Rack and Stack of equipment, inventory hardware, power cycle devices, patch cable install/removal Demonstrated hands-on experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including: Chilled Water Systems Large Centrifugal Chillers Cooling Towers Heat Exchangers Water Treatment Systems VFD's and Pumps HVAC equipment CRAC/CRAH's Humidification Systems Water heaters Water/Air filters BMS and PLC Controls Emergency Standby Diesel Generator Systems Fuel/Oil systems, 480/277 and 208/120 electrical generation and distribution Static UPS Systems Double Interlock Pre-Action Systems Excellent communication skills, both written and oral Proficient with MS Office Suite (Word, Excel, PowerPoint, Project) Ability to communicate effectively with customers and internal staff and effectively work in team environment Ability to coordinate, supervise, and communicate with contractors who perform maintenance or upgrade work on these systems. Ability to learn quickly and address issues as they arise during normal working hours or after hours. Ability to operate in and promote a rigorous process-driven team environment Ability to logically analyze and solve problems Ability to effectively multi-task multiple projects Ability to operate Hand and Machine Tools (hammer, drill, saw, etc.) Ability to operate electrical tools such as a multi-meter or infrared camera Ability to operate a forklift Regular, predictable attendance is essential to satisfactory performance. Must be able to work on a shift which may require nights, holidays, and some weekends. WORK HOURS/SHIFT: Monday-Friday 7:00am-3:30pm | Dayshift Possess critical thinking and complex problem-solving skills Physical Requirements Primarily walking, standing, and bending with some sitting. Ability to communicate effectively with verbal, visual and listening skills Close visual work on a computer terminal. Dexterity of hands and fingers to operate any required equipment as well as to operate computer keyboard, mouse, and other technical instruments. Able to lift and carry heavy equipment, up to 50 pounds. Ability to climb ladders and work on raised platform. WORK CONDITIONS Data Center environment with varying temperatures and loud noises. Potential extensive daily usage of workstation or computer. Must work on-site; no telecommuting permitted. Special Requirements Must be willing to be part of the after-hours notification and escalation protocol. Must work on-site; no telecommuting permitted. This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable. NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Hourly base salary for this position is $33.90 - $50.90 and is eligible for overtime pay in accordance to local state and federal ‘Wage and Hour' requirements. All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance. Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from *************** email address. If you suspect any fraudulent activity, please contact us .$33.9-50.9 hourly 3d agoCommercial Lines CSR
Insurance Recruiter Services
Technical support representative job in Phoenix, AZ
$40,000 per year to $55,000 per year is in office in Northeastern Phoenix near Scottsdale AZ and is NOT remote The Commercial Insurance Customer Service Representative (CSR) plays a critical role in supporting our small business commercial clients by delivering exceptional service, maintaining policy accuracy, and ensuring a smooth client experience from onboarding through renewal. This role partners closely with Producers to support businesses such as contractors, professional services, retail, hospitality, and other local enterprises. You'll be the trusted point of contact helping business owners protect what they've built. Core Duties and Responsibilities: Client Service & Support Provide day-to-day service support for a portfolio of small business commercial accounts including a segment of house accounts Serve as a primary point of contact for commercial clients regarding policy changes, certificates, endorsements, and coverage questions Respond to client inquiries in a timely, professional manner Build strong, long-term relationships with clients through consistent, high-quality service Policy & Account Management Process endorsements, renewals, audits, cancellations, and policy changes Prepare and issue certificates of insurance (COIs) and evidence of property insurance (EPIs) Review policies, confirms endorsements, and binders for accuracy Maintain complete and accurate documentation in the agency management system Renewals & Marketing Support Assist with renewal preparation, including gathering underwriting information and documentation Support account managers and producers with marketing submissions and proposals Track follow-ups, suspense items, and carrier responses Carrier & Internal Coordination Communicate with insurance carriers to obtain policy information, endorsements, and documentation Collaborate with producers, account managers, and internal teams to ensure seamless service delivery Escalate issues when appropriate to maintain client satisfaction What You'll Be Supporting General Liability Business Owners Policies (BOPs) Commercial Auto Workers' Compensation Professional Liability (E&O) Property & Umbrella Coverage (Experience with small business package policies is a plus) Qualifications & Skills Required: Active Property & Casualty insurance license 2+ years of experience in commercial insurance service or account management Strong understanding of commercial insurance coverages and terminology Excellent organizational, communication, and customer service skills Ability to manage multiple priorities and meet deadlines Proficiency with agency management systems (AMS360 experience preferred) Preferred: Experience within the independent agency model Familiarity with certificates, endorsements, and renewal workflows Why Join Us? Collaborative, people-first culture Opportunity to work with experienced professionals in a growing agency Competitive compensation and benefits Career development and ongoing training opportunities Who You Are You're a service-minded professional who takes pride in accuracy, responsiveness, and building trust. You enjoy supporting a team, solving problems, and helping clients protect what matters most. Essential Physical Requirements Must be able to work from a sitting position for extended periods of time. Must be willing and able to work in front of a computer monitor for extended periods of time. Must be able to work on a standard computer keyboard for extended periods of time. Must be able to work in a cubical environment during the workday with limited or no distraction. Employee Benefits Include: Medical Plan Dental Plan Vision Plan 401k Live Health Online Life Insurance Disability Supplemental Benefits No waiting period to use accrued PTO Training Employee Assistance Program National Discounts & much more! NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization$40k-55k yearly 1d agoInternal IT Resource - IT Specialist (Construction Focus)
X Contracting
Technical support representative job in Glendale, AZ
Employment Type: Full-Time About the Role: At X Contracting, culture is not an afterthought, it's a performance driver. We hire for character, hustle, and accountability as much as for technical skill. You thrive where urgency, teamwork, and integrity matter every day. You communicate clearly, follow through on commitments, and take ownership of problems until they're solved. You respect field teams and understand that IT exists to serve the business. You're humble enough to listen, confident enough to act, and resilient when plans shift or pressure is high. You believe in progress over perfection and take pride in helping others succeed. X Contracting is seeking a hands-on, high-urgency IT Specialist to support internal operations across offices, project teams, and the field. This role is ideal for a tech-savvy problem solver who thrives in a fast-paced, construction-driven environment and wants to help modernize systems as the company scales. The successful candidate will combine strong technical skills with common-sense problem solving and a customer-service mindset. You'll be the first line of support for our people, keeping systems, networks, and devices running efficiently while contributing to the continuous improvement of our IT infrastructure. Key Responsibilities Provide Tier 1 and Tier 2 technical support to office and field staff (hardware, software, networking, mobile devices). Manage and maintain Windows-based systems, Microsoft 365, file permissions, and printer networks. Assist with onboarding/offboarding, user provisioning, and asset tracking. Support ERP, project management, and construction tech tools (e.g., Foundation, B2W, Trimble, Samsara, etc.). Perform system updates, backups, and troubleshooting under guidance from the IT Manager. Maintain detailed documentation of all support activities and contribute to IT knowledge base. Collaborate with Finance, Operations, and Safety teams to align technology with field demands. Participate in infrastructure upgrades and technology rollouts. Qualifications Education: Degree preferred but not required. Equivalent hands-on experience in IT support, systems administration, or networking will be given equal or greater consideration. 3-5 years of IT support experience, ideally in construction, manufacturing, or field-based industries. Strong knowledge of Windows desktop environments, mobile device (iOS) support, and network fundamentals. Familiarity with Microsoft 365, Azure AD, and Entra preferred. Demonstrated urgency, communication skill, and problem-solving ability. Reliable transportation and ability to visit job sites when needed. Ability to communicate. What We Offer Competitive compensation based on experience. Health, dental, vision, and 401(k) benefits. Supportive team culture with direct access to leadership. Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Experience: IT: 3 years (Required) Shift availability: Day Shift Ability to Commute: Glendale, AZ 85305 (Required) Work Location: In person$65k-93k yearly est. 1d agoCustomer Service Representative 2 (Flagstaff AZ)
Sunrise Systems, Inc.
Technical support representative job in Phoenix, AZ
Customer Service Representative 2 12 months (Flagstaff AZ) Onsite Pay Rate: $18.34/hr W2 Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Provide a service such as a license, registration, title, permit, or program eligibility information Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments Performs journey level customer service activities by performing tasks initiated by the general public. Position may require the use of discretion when releasing pertinent information, solving difficult customer service complaints/problems; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues. Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer's office on a daily basis$18.3 hourly 1d agoCustomer Service Representative
Dexian
Technical support representative job in Phoenix, AZ
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work$28k-37k yearly est. 4d agoCustomer Service Representative
Hire Score LLC
Technical support representative job in Scottsdale, AZ
Join a growing environmental services firm with offices across the U.S., known for hands-on leadership and supportive teams. As a Customer Service Representative, you'll serve as the voice and face of our client-building trust, resolving complex issues, and ensuring every customer feels heard and valued. This role is ideal for someone who genuinely enjoys helping others, brings empathy and professionalism to every interaction, and values being part of a collaborative, service-driven team. The ideal candidate has a strong foundation in customer service, excels at problem-solving and conflict resolution, and is motivated to make a meaningful impact every day. What You'll Do: Deliver outstanding support through phone, email, and other channels-responding promptly, accurately, and with a positive attitude. Understand and anticipate customer needs, providing thoughtful, effective solutions that ensure satisfaction and loyalty. Handle escalated or complex issues with professionalism, empathy, and a focus on long-term resolution. Build genuine relationships by engaging customers in open, helpful, and solution-oriented communication. Process orders and maintain accurate records of customer interactions using CRM and ticketing systems. Think creatively to develop innovative solutions and process improvements that elevate the customer experience. Collaborate across departments to ensure smooth order fulfillment, issue resolution, and service consistency. Proactively identify trends and recommend strategies to enhance retention and overall customer satisfaction. Follow best practices and communication standards that reflect company values and service excellence. Qualifications: 3+ years of customer service experience, preferably in a senior or escalation-handling capacity. Expertise in CRM and support platforms (will work with Zendesk -ticketing system-Zendesk or other similar ticketing system preferred) A calm, empathetic demeanor with the ability to de-escalate and resolve challenging situations. Exceptional communication skills-clear, professional, and persuasive both verbally and in writing. Strong analytical and problem-solving skills, with attention to detail and sound judgment. Excellent organizational abilities, including multitasking and prioritizing under pressure. A collaborative spirit, eager to support both customers and teammates$28k-37k yearly est. 1d agoTechnical Coordinator
Sonora Quest Laboratories/Laboratory Sciences of Arizona
Technical support representative job in Phoenix, AZ
This position is responsible for a high level of technical knowledge and application of that knowledge to department testing, clinical relevance, and complex problem-solving skills. This position serves as a department resource and is responsible for assisting with department compliance with all pertinent laboratory accrediting agency and regulatory requirements (e.g., CLIA '88, JCAHO, CAP, OSHA). Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. SHIFT 6pm-6:30am Thursday + Friday with rotating weekends MATRIX OR INDIRECT REPORTING Medical Lab Scientist (MLS), Medical Lab Technician (MLT), Clinical Lab Assistants, Phlebotomists PHYSICAL DEMANDS/ENVIRONMENT FACTORS Able to stand, walk, bend, squat, reach, and stretch frequently. Use material handling equipment to push/and or pull up to 75 pounds and required to lift, push and/or pull up to 25 pounds. Requires manual dexterity. Must use standard precautions due to threat of exposure to blood and body fluids, chemical, electrical and biological hazards. Ability to distinguish colors and to take direction and assimilate instructions quickly. Requires use of personal computer, printers, copiers, telephone, fax and department specific equipment. KNOWLEDGE, SKILLS AND ABILITIES Must exhibit personal maturity and responsibility. Excellent reading, writing and math abilities. Communicates effectively in oral and written formats sufficient to demonstrate comprehension. Ability to perform detailed work; work with frequent interruptions, multi-task, problem solve and memorization. Ability to take direction and assimilate instructions quickly. Detail oriented and exceptional organizational skills. Basic computer skills. Must exhibit skills in exceptional customer service, good performance review and passing on-site competency evaluation and /or assessment as defined by the department. MINIMUM QUALIFICATIONS Technical Coordinator I: Associate degree in a medical laboratory technology, medical laboratory science or clinical laboratory science with four (4) years of laboratory training or experience, or both in nonwaived testing, in the designated specialty/sub-specialty area OR Bachelor's degree in chemical or biological science (transcripts will be reviewed to determine eligibility) with two (2) years of laboratory training or experience, or both in nonwaived testing, in the designated specialty/sub-specialty area. Foreign educated candidates must provide a detailed credential evaluation from IERF (International Education Research Foundation) or other nationally recognized credentialing agency for review to determine eligibility. For certain specialty disciplines ONLY (Toxicology, HLA, HCTT, etc.) where no certification is available from a certifying agency, a bachelor's degree with two (2) years of experience in that discipline is required. Technical Coordinator II: Bachelor's Degree in medical laboratory science/medical technology, OR Bachelor's degree in chemical or biological science (transcripts may be reviewed to determine eligibility) AND certification (MLS or categorical). Two (2) years' experience in nonwaived testing in the designated specialty/sub-specialty area. Foreign educated candidates must provide a detailed credential evaluation from IERF (International Education Research Foundation) or other nationally recognized credentialing agency for review to determine eligibility. For certain specialty disciplines ONLY (Toxicology, HLA, HCTT, etc.) where no certification is available from a certifying agency, a bachelor's degree with four (4) years of experience in that discipline is required. PREFERRED QUALIFICATIONS Additional related education and/or experience.$40k-59k yearly est. 1d agoCustomer Service Representative
Randstad USA
Technical support representative job in Scottsdale, AZ
As a Representative, you'll provide extraordinary care to our members, partners, plan sponsors and investment professionals. You will understand high-level product/plan and regulatory requirements to analyze and resolve general account, plan fees or plan inquiry questions will be key to success. Additionally, you'll effectively interpret and articulate marketing strategies when communicating with customers. Key Responsibilities: Receives and responds to incoming calls from investment professionals, plan sponsors and members on a variety of topics. Understands the different product suites, including current line-up and products no longer sold that still require servicing. Responsible for interpreting and applying all changes and enhancements to new and old products, based on the daily change communications. Identifies the question(s) behind the question to proactively offer consultative expertise and uncover the unstated need. Maintains a record of the conversations and follows a process of documentation to support our strategy of knowing our member better than anyone and use the information in a way that drives the relationship deeper. Follows all rules and regulations to ensure compliance with FINRA or other professional licensure requirements, Nationwide policies, firms, plan documents and state and local laws. Educates customers to ensure understanding of tax implications, penalties/surrender charges, death benefit protection, lifetime income, capital preservation and/or benefits pertaining to the plan/contract. Analyzes problems to determine proper course of action, striving for first time final resolution. When necessary, works with internal partners to resolve escalated issues. Integrates lean methodology into daily interactions through problem-solving meetings and team huddles. Develops and grows through monthly individual meetings with leadership to set in place a career path strategy. Setting goals and expectations to achieve success in the role as well as future opportunities. May perform other duties as assigned. Education: High school diploma or equivalent required. Undergraduate degree in finance, business administration, insurance, economics, communications preferred. License/Certification/Designation: ChFC, CLU, other industry designations desirable FINRA series 6 and/or 26 licenses preferred and may be required based on assigned product/line-of-business or distribution system. Experience: One year of experience in customer service, sales related occupations. Knowledge, Skills and Ability: Knowledge of various insurance products and the sales process. Solid understanding of the state and local laws necessary to understand the legal implications of certain product features in different states. Understands the consequences of not following the FINRA rules and regulations. Excellent verbal and written communication skills to effectively communicate with others. Proficiency with computers and common office software. Ability to understand general aspects of plan/contract and utilizes technology to enhance conversations with customers. Other criteria, including leadership skills, competencies and experiences may take precedence.$29k-36k yearly est. 3d agoEnd User Support Specialist II
Stewart
Technical support representative job in Glendale, AZ
At Stewart, we know that success begins with great people. As a Stewart employee, you'll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth - by attaining the best people, investing in tools and resources that enable success, and creating a better home for all. You will be part of an inclusive work environment that reflects the customers we serve. You'll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company. Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about. More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle Job Description Job Summary Central information technology organization, providing the network infrastructure, hardware, software and enterprise services for offices to run their business. Provides network and database administration, device management, and administers processes, services and technical support for hardware and software for both the organization's internal and external clients. Job Responsibilities Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity Responsible for the installation, configuration and ongoing functionality of desktop computers, peripheral equipment and software Troubleshoots and responds to situations where standard procedures have failed in isolating or fixing equipment or software problems and performs restorative and maintenance actions either remotely or at end-user location to resolve end-user problems Typically resolves issues referred by help desk support Follows standard procedures and guidelines Understands how assigned duties relate to others within the team and how the team integrates with related teams Impacts own team through the quality of the support provided Recognizes and solves typical problems; selects solutions from established options Communicates moderately complex information in routine situations, typically within own team Works under general supervision with limited ability to modify approach Individual contributor having no supervisory responsibilities; manages own workload Performs all other duties as assigned by management Education High school diploma required; Bachelor's preferred Experience Typically requires 2+ years of related work experience Equal Employment Opportunity Employer Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at *******************. Pay Range & Benefits $47,808.46 - $79,680.78 Annually The base salary range provided is consistent with similar roles at the Company. The base salary range is not an absolute, but a guide, and actual offers will be based on the individual candidate's knowledge, skills, education, experience, location, market conditions, and other compensation components. Depending upon all of the preceding considerations, the base salary may be lower or higher than the stated range. Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts$47.8k-79.7k yearly Auto-Apply 60d+ agoComputer Field Tech Position- Phoenix AZ
BC Tech Pro
Technical support representative job in Phoenix, AZ
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.$35 hourly 60d+ agoMulti-Site Lead Service Technician (San Piedra - POD 2)
Mark-Taylor
Technical support representative job in Mesa, AZ
Mark-Taylor is the region's longest-standing investment manager, developer and owner of Class-A multifamily real estate on behalf of numerous third-party owners. We are proud to be recognized as Ranking Arizona s #1 Multifamily Builder and Manager, a Best Place to Work in the Multifamily Industry, Healthiest Employer by the Phoenix Business Journal, and more. As our portfolio continues to grow, so do our Community Teams! Mark-Taylor is hiring Lead Service Technicians at multiple locations throughout the Greater Phoenix Area. If this community is not the right fit for you, our recruiters will talk to you about all of our exceptional career opportunities. As a Multi-Site Lead Service Technician, you will work between three of our beautiful communities and represent Mark-Taylor through the delivery of exceptional customer service while contributing to the upkeep of the physical asset and community grounds. You're Excited About This Role Because You Will: Assist in the completion of make ready units to Mark-Taylor standards and maintains adequate supply of make-ready units for the Community. Trouble-shoot, diagnose and correct minor air conditioning and/or heating failures, appliance repairs, electrical problems, plumbing problems, minor carpentry, and drywall repairs. Perform necessary repairs and preventative maintenance on vacant units as they become available. Perform daily pool care, assures pool is in proper chemical balance and area is free of safety concerns. Complete minor roof repairs, re-key locks, and cut keys Inspect the property for safety hazards that may pose a liability and corrects the hazard to inform the Manager of Facilities and Service of the hazard. Share on-call duty with Manager of Facilities and Service, and service team members and is readily available to go the property if needed and in uniform/badge. Assist in monitoring inventory of parts and cleaning supplies. Train and mentor other Service Technician and Facilities Technicians We're Excited to Meet You! Ideally, You Will Bring: A minimum of 3 or more years of experience working as an apartment turn technician, maintenance technician, make ready technician, or work order technician is required. Advanced knowledge in the following areas: Plumbing, Electrical, Pool Maintenance, HVAC, Carpentry, Landscape Maintenance, Appliances, and OSHA-related standards One or more industry specific professional certifications (EPA, HVAC, CPO, or similar). Service orientation. Basic computer skills. A basic understanding of written and verbal English. Why You ll Love Working at Mark-Taylor: Opportunities for career growth Employee referral program Paid time off, paid sick time, paid holidays, paid volunteer time Medical, dental, vision benefits, including paid parental leave 401k with company match Employee appreciation events MT Wellness program Access to all Mark-Taylor Residential amenities (including our resort-style pools and fitness centers) Mark-Taylor is an equal opportunity employer and a drug-free workplace. All of our employees undergo pre-employment screening which includes drug testing. The starting hourly pay range for Lead Service Technician is $26.00 - $28.00, commensurate with experience and dependent on the specific community's level of complexity. Our Lead Service Technicians typically work a schedule that includes one or more weekend days. Our Service Team members participate in a rotating on -call schedule with additional shift differential pay.$26-28 hourly 15d agoCustomer Support Representative
First Source Title
Technical support representative job in Scottsdale, AZ
Job Description Are you an experienced title & escrow professional who loves helping clients and solving complex issues? FirstSource Title is hiring a Customer Support Representative to be the trusted first point of contact for consumers and lenders throughout their title insurance and settlement transactions. You'll pair deep file knowledge with white-glove service-turning questions into clear next steps and clients into raving fans. As a Customer Support Representative, you'll handle inbound calls and emails from consumers and lenders, offering solutions with professionalism and care. Unlike general customer support roles, this position requires strong title and escrow expertise-you'll review files, address detailed questions, and support the settlement process from start to finish. The ideal candidate is self-driven, detail-oriented, and motivated to deliver exceptional service while meeting individual and team goals. Compensation: Base Salary Range: $45,000 - $55,000 401(k): 5% company match Benefits: Full package included 15 days PTO This is a hybrid position at our Scottsdale, AZ office. Compensation: $45,000 - $55,000 per year Responsibilities: Serve as the first point of contact for consumers and lenders, providing knowledgeable support on title insurance and settlement services. Review, interpret, and understand title and escrow files. Respond promptly to customer needs, actively listening and offering effective solutions. De-escalate concerns with professionalism and negotiation skills. Navigate multiple systems while accurately documenting details. Manage multiple email inboxes and handle a high volume of calls and emails with efficiency. Escalate complex issues to the appropriate manager or department as needed. Maintain confidentiality and handle sensitive information with care. Consistently deliver white-glove service that builds trust and creates raving fans. Qualifications: Prior experience in title and escrow is required-deep knowledge of settlement services processes is essential. Strong critical thinking and problem-solving skills. Highly detail-oriented with excellent organizational abilities. Customer-focused, courteous, and professional in every interaction. Thrives in a fast-paced, high-volume environment while maintaining accuracy. Strong verbal communication, active listening, and telephone etiquette. Clear, professional written communication skills. Self-motivated, dependable, and reliable. About Company Since 2004, FirstSource Title Agency has been dedicated to providing an exceptional closing experience for individuals refinancing, selling, or purchasing new homes. We combine speed and accuracy with a personal touch, ensuring every transaction receives the attention it deserves. When you join our team, you're not just taking on a role - you're becoming part of a company that values excellence, teamwork, and service. Together, we make the closing process seamless and stress-free for clients.$45k-55k yearly 12d agoIT Helpdesk Representative (on-site in Mesa AZ)
Orthotic Holdings Inc.
Technical support representative job in Mesa, AZ
OHI Inc. is hiring their next IT Superstar. This on-site position is based in Mesa AZ providing support the facility in Mesa and remote employees throughout the US. This is an onsite position and is the first point of contact for employees through our helpdesk as it relates to computer hardware, software, and application issues. This also includes supporting Operations and our System Administrators in performing troubleshooting and diagnostic techniques to restore service. Requirements and Qualifications: Bilingual (English/Spanish) a plus Must have Technical Analysis, Computer Hardware Technician, Help Desk/Desktop Support, Network Support, Windows Support skills Very detailed and team-oriented individual with strong written and verbal English communication skills. Ability to troubleshoot technical issues with a broad range of end user computer literacies. Ability to work independently with little supervision. Possess a calm demeanor in working with sometimes stressed end users. Experience supporting RingCentral a plus Networking: LAN/WAN, TCP/IP, DHCP, DNS, DDNS, SNMP, SMTP a plus Education and Experience: Computer related Diploma/Degree, or equivalent work experience 3+ years' experience in a technical support role Experience with user management in Active Directory, Azure and Office 365 Experience with Mobile Device Management like Microsoft Intune or Jamf Pro. Experience with desktop administration Experience with remote desktop support such as Bomgar or GoTo Assist OHI is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.$38k-65k yearly est. Auto-Apply 14d agoIT Coordinator
Arizona Department of Education
Technical support representative job in Scottsdale, AZ
IT Coordinator Type: Charter Job ID: 131890 County: East Maricopa Contact Information: BASIS Ed 7975 N Hayden Rd Scottsdale, AZ 85258 District Website Contact: Alexis Schlatter Phone: ************ Fax: District Email Job Description: BASIS Phoenix North is currently seeking applicants for an IT Coordinator to join our team! Visit ************************************** to learn more about us! The IT Coordinator's primary role is to provide help desk operations and to ensure that end users are receiving the appropriate assistance for all technology needs. This includes all help desk requests and resolutions. The person in this position needs to have an entry level knowledge of systems administration, customer service and strong desktop support experience and expertise. PRIMARY RESPONSIBILITIES: * Serves as a help desk tier 1 and 2 engineer to support desktops, laptops, tablets and smartphones * Imaging computers utilizing PXE boot * Office 365 Administration * Outlook and Lync 2013 configuration * Maintains system processes related to file and system backups * Supporting a wide variety of network and software applications (firewall, web filter, corporate managed virus protection.) * Maintain Active Directory user and computer accounts * Maintains computer and mobile device updates/patches * Maintain telephony equipment including VOIP and analog services * Recommends hardware, software and consumables for purchase. * Maintain updated and accurate inventory lists * Maintain and create documentation of IT processes KEY COMPETENCIES * Knowledge and understanding of BASIS organization * Attention to detail and strong organization and communication skills. * Excellent customer service skills * Analytical with strong problem solving skills * Strong project management skills * Ability to interpret a variety of instructions in written or verbal form EDUCATION AND EXPERIENCE REQUIREMENTS Required: * Technical or Associates degree; experience can be considered in place of degree * 1-2 years in an IT Help Desk environment * Computer Skills: Office 365 Suite, SharePoint, MDT, Active Directory, DHCP, Network Printers, Windows 10. Preferred: * Computer Skills (Desired) ESET, Umbrella, PRTG, Lastpass, 802.1x, LDAP, Asset Tiger, Epson Projectors. Additional Job Information: Benefits and Salary: * Salary for this position is competitive and dependent on education and experience * BASIS Ed offers a comprehensive benefits package, including but not limited to: * Employer paid medical and dental insurance * Vision insurance * PTO * Ability to add dependents * 401k with partial match that grows over time * Employee Assistance Program * Childcare Savings Opportunity (KinderCare tuition discount) Notice of Non-Discrimination: In accordance with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Title II of the Americans with Disabilities Act of 1990, the Boy Scouts of America Equal Access Act and applicable state law, BASIS* does not discriminate on the basis of actual or perceived race, color, religion, national origin, sex, age, disability, gender identity or expression, or any other classification protected by law in any of its business activities, including its educational programs and activities which comply fully with the requirements of state and federal law and Title IX. The following person has been designated to handle inquiries regarding BASIS' non-discrimination policies: Beverly Traver, Compliance and Equity Investigator, BASIS Educational Group, LLC., 7975 N. Hayden Rd, Scottsdale, AZ 85258, **************. * As used in this policy, the term "BASIS" refers to: BASIS Educational Group, LLC, BASIS Charter Schools, Inc., BTX Schools, Inc., BDC, A Public School, Inc., BBR Schools, Inc., and all affiliated entities. Other: ****************************************************************************************************************$35k-48k yearly est. 12d agoTechnical Support Specialist II
Caris Life Sciences
Technical support representative job in Phoenix, AZ
At Caris, we understand that cancer is an ugly word-a word no one wants to hear, but one that connects us all. That's why we're not just transforming cancer care-we're changing lives. We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: “What would I do if this patient were my mom?” That question drives everything we do. But our mission doesn't stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare-driven by innovation, compassion, and purpose. Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins. Position Summary The Technical Support Specialist II is responsible for the diagnosis, support, and other technical aspects to ensure hardware, software, and components for onsite and remote support Caris team members across the distributed environment are performing at an optimal level. This position supports teams including but not limited to sales, laboratory operations and researchers requiring someone with excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems while ensuring the deployment and support is maintained effectively and efficiently in a rapid growing fast paced environment. As a level II you will serve as a subject matter expert for other junior technicians. Job Responsibilities Provide exceptional customer service and support keeping communications fluid throughout the support and troubleshooting. Ability to effectively configure, support, troubleshoot and prioritize all service requests and incidents. Provide accurate and detailed documentation in ServiceNow ITSM Suite of incidents and problems, including the steps taken during the analysis and resolution/restoration process in ServiceNow. Assist in building and maintaining architectural runbooks, hardware, and software refresh lifecycle, and maintenance and support contracts. Answer questions surrounding the installation, usage, and training of hardware and software products. Possess the ability to learn on the job, especially software applications that you may not be familiar with or use every day. Ability to shift between projects/tasks to keep up with the workload Regularly update customers on open issues providing ETA of resolution. Assist other members of the Information Services department with hardware/software/network technical assistance as needed Timely acknowledgment and triage of service management incidents to determine the proper impact and urgency to recovery and prevent system outages leveraging and updating knowledgebase articles. Participate in occasional off-hours work such as installations, and in regular on-call rotation for off-hours outages and escalations. Serve as the team Lead when the Lead us unavailable. Coordinate and drive processes to identify operational problems with assigned systems and provide technical support to resolve them promptly. Ability to transition between supporting different platforms such as lab operations, AV, smart hands for networking and telecom as well as cloud hosted environments. Required Qualifications High School diploma or equivalent. Minimum of 5 years end user support which should include a combination of the following: Microsoft O365, Azure Virtual Desktop and MAC Operating Systems. Ability to work in fast paced, changing and fast transformational environment against both short-term and long-term requirements. Preferred Qualifications Associate degree or higher from an accredited educational institution. Bachelor's degree in computer science or related technology field is preferred. Experience with JAMF, SCCM, Azure, InTune and Auto Pilot. Experience working in a healthcare environment. Experience working in a fast-paced environment support 1700+ end users. Physical Demands Must possess ability to sit, stand, and/or work at a computer for long periods of time. May have exposure to blood-borne pathogens, extreme temperatures, high noise levels, fumes and bio-hazardous material/chemicals including formalin in the lab environment. Occasional lifting of items up to 35 lbs. is required when installing some IT equipment. Training All job specific, safety, and compliance training are assigned based on the job functions associated with this employee. Conditions of Employment: Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check ( applicable for certain positions) and reference verification. This reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.$38k-70k yearly est. 5d agoSupport Technician I, Mobile Device
Alhambra Elementary School District
Technical support representative job in Phoenix, AZ
JOB DESCRIPTION: Provide technical assistance and troubleshooting for all technology equipment used in the School District. QUALIFICATIONS: High school diploma or equivalent. One year experience Microsoft or Google Docs client software; working knowledge in computer repair and troubleshooting; computer classes; able to lift 50 to 75-pound items. A certificate in computer technical training preferred. RESPONSIBILITIES: Troubleshoot and service all District Macintosh and mobile device hardware and software. Serve as a public relations liaison in answering telephones and assisting personnel who desire information and/or services. Inspect and clean 1:1 computers and mobile devices. Perform health tests and configuration of 1:1 computers and mobile devices to ensure they are in working order. Track inventory on an as-needed basis. Manage priorities with respect to support calls, trouble tickets, and schedule repairs and maintenance to ensure timely completion of projects. Maintain a high level of communication with District personnel with respect to scheduling, progress, and completion of projects. Maintain supplies and materials necessary for repairs. Install and configure network printers. Acquire and maintain any certifications necessary to perform assigned duties. Provides emergency assistance as required to maintain District technology services. Perform other duties as assigned. SALARY: Full-Time, Twelve-month position, beginning salary Level 29, employee benefits in accordance with Board Policies. EVALUATION: Performance to be evaluated in accordance with Board Policy on the evaluation of support personnel.$37k-45k yearly est. 32d agoCustomer Support Representative
Nimblerx
Technical support representative job in Tempe, AZ
Nimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today's most exciting challenges head-on and grow incredibly quickly. We're looking for someone who can thrive in a high-volume support environment while keeping quality and care at the center of every interaction. As the first point of contact for both patients and pharmacy partners, you'll play a key role in shaping how people experience Nimble. It's not just about answering questions- it's about building trust and making sure every issue is handled with clarity, urgency, and empathy. The right person for this role is a strong critical thinker who can troubleshoot quickly, collaborate across teams, and take full ownership of the issues they handle. You know how to ask the right questions, communicate clearly, and follow through without dropping the ball. You're also comfortable multitasking across multiple chats and tasks at once, while maintaining accuracy and empathy. If you take pride in delivering exceptional service and making things right, we want to hear from you. Hourly Pay: $21.75Schedule: Current hours of operation are Monday - Friday, 7:00am to 6:00pm, and the schedule will fall within that window.Hybrid: On-site 3 days per week (Tuesday-Thursday) in our Tempe office You will: Deliver high-quality support via chat, email, and phone Manage multiple chats at once while maintaining accuracy and care Triage and troubleshoot a wide range of support inquiries- averaging 50-70 tickets per day Communicate clearly and empathetically with patients, pharmacy partners, and internal teams Use tools like Gladly, Salesforce, and Slack to investigate and resolve questions Document cases thoroughly and follow up in a timely manner Flag trends and share insights to help improve processes What you bring: Bachelor's degree or extensive experience in Customer Support Background in customer service, healthcare, pharmacy, retail, or a similar field Strong problem-solving and multitasking skills, especially in chat-heavy environments Excellent written and verbal communication Comfort working in a structured, high-volume environment Familiarity with Gladly and Salesforce is a plus What's in it for you: Compassionate and driven colleagues in a collaborative, high-impact environment Accelerated career growth in a fast-growing company Direct access to executives and a transparent company culture Rare opportunity to shape the future of healthcare and improve the lives of millions We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do Medical / Dental / Vision / 401K package that fits your needs Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year 11 Paid Holidays Work with a collaborative team at the Signature Tempe Hayden Ferry Regus building, just steps from Tempe Town Lake At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey! Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.$21.8 hourly Auto-Apply 60d+ agoCustomer Support Representative
Gen Digital
Technical support representative job in Tempe, AZ
About the Role: We are seeking a dynamic and motivated Customer Support Representative to join our growing team. In this role, you will be the first point of contact for our customers, providing exceptional support while building strong relationships. You will assist both current and prospective customers by answering product and service inquiries, troubleshooting issues, and resolving complaints with a positive and professional attitude. Additionally, you will handle escalations, support lead generation efforts, process sales orders, and contribute to continuous improvements in customer experience. With a focus on delivering high-quality service, you will leverage your strong communication and problem-solving skills to exceed customer expectations, multitask across various platforms, and quickly navigate multiple systems to find solutions. You will also collaborate with the management team to share insights, suggest improvements, and help ensure smooth, efficient operations. This is an exciting opportunity for someone who thrives in a fast-paced environment and is eager to make a direct impact on customer satisfaction and company success. Responsibilities: * Serve as the front-line company representative, maintaining professionalism and a positive attitude. * Provide exceptional service that exceeds customer expectations, ensuring every interaction is handled with care and attention to detail. * Build strong customer relationships by actively listening, asking clarifying questions, and tailoring responses to meet individual needs. * Quickly and efficiently navigate multiple systems, troubleshooting customer issues and providing accurate, timely solutions related to ReputationDefender by Norton. * Demonstrate empathy, compassion, and professionalism, ensuring each customer feels valued and understood. * Consistently speak positively about the company and its services, fostering trust and satisfaction with customers. * Use effective communication skills to address customer inquiries, ensuring responses are clear and effective. * Leverage problem-solving and decision-making skills to provide immediate solutions and resolve issues without escalation. * Maintain up-to-date knowledge of products, services, and industry trends to effectively handle customer concerns and questions. * Offer feedback to management regarding customer sentiments, patterns, and suggestions for improving service and processes. * Ensure all tasks and follow-up actions are managed accurately and promptly, demonstrating strong organizational skills. * Monitor customer interactions for potential areas of improvement, providing regular updates to the team and manager on any challenges or risks. * Ability to multi-task and manage multiple conversations simultaneously across phone, chat, and other platforms. * Work with a high degree of efficiency, handling a fast-paced workload while maintaining quality customer interactions. * Keep track of and manage a variety of customer details, ensuring no requests or issues are overlooked. * Collaborate with the Manager and team to identify and resolve any potential issues that could affect customer satisfaction or lead to errors. Qualifications: * High school diploma or equivalent (or higher) * 2 year's experience preferred * Strong communication, critical thinking, and time management skills * Ability to multi-task across multiple systems and manage calls efficiently * Active listening skills, with the ability to adapt responses based on customer needs * Proficient in Microsoft Office Suite and CRM tools * Strong customer service, analytical, and decision-making abilities * Ability to work effectively in a fast-paced environment * Organized, with the ability to track and follow up on multiple tasks accurately and on time * Comfortable managing multiple conversations simultaneously (phone and chat) * Solid computer and web browsing skills * Understanding of internet search technologies * Basic math skills * Minimum typing speed of 45 words per minute with accuracy * Ability to interact professionally with employees at all levels and people from diverse backgrounds Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds. We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants. Learn more about pay transparency. To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.$31k-41k yearly est. Auto-Apply 12d agoCustomer Support Rep
Fullbay
Technical support representative job in Phoenix, AZ
Notice to Candidates: Please respond only to emails from **************** domain when communicating about this position. Be cautious of potential phishing attempts from external addresses. If you receive a message that seems suspicious or is not *****************, do not engage and report it immediately. Your security is important to us. The Customer Support Representative handles incoming customers calls, serves as a liaison providing product/services information, and troubleshooting and resolving any emerging problems customer accounts might face with accuracy and efficiency. This role is responsible for ensuring excellent service standards are in place, responding efficiently to customer inquiries and maintaining high customer satisfaction in accordance with Fullbay policies and procedures. Primary Duties & Responsibilities: Manages large amounts of incoming calls while following Fullbay communication procedures, guidelines and policies. Generates sales leads. Takes the extra mile to engage customers by identifying and assessing customers' needs to achieve satisfaction. Builds sustainable relationships and trust with customer accounts through open and interactive communication. Ensures excellent service standards, responds efficiently to customer inquiries and maintain high customer satisfaction Provides accurate, valid and complete information by using the appropriate resources, methods/tools. Completes expectations of position in order to meet established personal/customer service team sales targets and call handling quotas. Handles customer feedback and complaints, provides appropriate solutions and alternatives within the time limits; follow to ensure resolution. Troubleshoots and investigates if there is not enough information to resolve customer complaints Keeps records of customer interactions, process customer accounts and file documents. Performs other duties as assigned. Minimum Education & Work Experience: High School Degree or equivalent Two (2) Years of prior customer support work experience or experience working as a Client Service Representative or related position Key Skills and Qualifications: Strong computer skills and experience with MS Office Products (Word, Excel, Powerpoint) and Google Suite. Familiarity with CRM systems and practice Track record of over-achieving quota Strong phone contact handling skills and active listening skills Excellent communication (both verbal and written) and presentation skills Customer service focussed with the ability to adapt/respond to different types of characters Troubleshooting and problem solving ability Strong interpersonal skills and able to demonstrate patience, empathy, and ability to be passionately communicative. Ability to multitask, prioritize, and manage time effectively Proficiency with 10-key typing and data entry. Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Regularly required to sit at a desk in front of a computer and use hands to finger, handle, or feel objects, tools, or controls (including a computer keyboard and operating a telephone), lift and/or move up to 10 pounds. Frequently requires the use of hands and arms for reaching, as well as the ability to walk and communicate effectively through speaking and listening. Specific vision abilities required by this position include close vision, color vision, and the ability to adjust focus. Noise level in the work environment is usually moderate. Type on a computer keyboard and look at a computer monitor, and operate a cell phone or a computer-based phone.$31k-41k yearly est. Easy Apply 60d+ agoCustomer Support Representative (Level 1)
Mycarrier
Technical support representative job in Scottsdale, AZ
Title: Customer Support Representative (Level 1) Employment Type: Full Time in Office Benefits: Medical, Dental, Vision, Life, LTD/STD, Paid Time Off About us: MyCarrier provides SaaS (software as a service) products tailored to meet the needs of the Less Than Truckload (LTL) and Full Truckload (FTL) industry. Our mission has been to deliver never-before-offered technology that streamlines both the carrier and shipper experience to create exceptional business outcomes. Our difference is in our people. We believe that our team members are the greatest assets to our mission. We are driven to support our employees with all the tools and resources needed to support their individual talents. General Job Description: The Customer Support Representative is responsible for answering general questions and troubleshooting technical issues for MyCarrier Customers who experience difficulties while using or setting up the platform. Customer Support Representatives will respond to these in-bound inquiries using the phone, email, and ticketing system. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Solve customer inquiries by answering product and service questions via phone, email, and ticketing system. Resolve customer issues, by clarifying the problem, troubleshooting the issue, explaining the best solution, then following up to ensure resolution and customer satisfaction. Escalate issues that cannot be troubleshooted and potential bugs to the Customer Support Team Lead. Monitor open chats and respond within established departmental SLA. Assist with customer onboarding and account set up as directed. Update and maintain customer accounts as directed. Provide support for general administrative tasks as directed. Other duties as assigned. Requirements Knowledge, Skills and Abilities: Excellent verbal and written communication skills. Strong Customer service skills. Strong Problem-solving skills. Attention to detail with a focus on quality. Ability to explain technical topics in a non-technical way. Ability to multi-task, and prioritize responsibilities. Proficient with computers and common software applications (Word, Excel, Outlook). Education and Experience: 1 year of customer support, technical support, or related experience preferred. 1 year of call center experience preferred. Transportation or logistics experience is a plus.$31k-41k yearly est. 60d+ ago
Looking for a job?
Let Zippia find it for you.
Learn more about technical support representative jobs
How much does a technical support representative earn in Mesa, AZ?
The average technical support representative in Mesa, AZ earns between $27,000 and $44,000 annually. This compares to the national average technical support representative range of $27,000 to $44,000.
Average technical support representative salary in Mesa, AZ
$35,000
What are the biggest employers of Technical Support Representatives in Mesa, AZ?
The biggest employers of Technical Support Representatives in Mesa, AZ are:
- AT&T
- Att
Job type you want
Full Time
Part Time
Internship
Temporary