During your first interview to recruit technical support services managers, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.
It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.
If your interviews with technical support services manager applicants aren't enough to make a decision, you should also consider including a test project. These are often the best, most straightforward, and least bias-prone ways of determining who will likely succeed in the role. If you don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:
- TestDome
- CodeSignal
- Testlify
- BarRaiser
- Coderbyte
The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.
