Technical support specialist jobs in Austin, TX - 412 jobs

Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in a extremely variable environments. Essential Duties and Responsibilities Microsoft Azure and Office 365 Administration Provide remote technical support to customers calling for various technical issues. Provide on-site technical support to customers as needed. Must have flexible after-hours availability for implementation and deployment tasks. Track time and provide troubleshooting notes as you work. Requirements Desired Technical Knowledge Technicians are expected to have intermediate knowledge of the following technologies, along with the ability to quickly advance that knowledge. Windows Server and Desktop OS (all versions) Familiarity with public cloud technologies (Microsoft Azure and 365 is a must) Familiarity with MacOS and Linux operating systems. Common Desktop Applications (Office, etc.) Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.) Experience managing server Backup applications (Datto, Veeam, Appassure/Rapid Recovery ) Virtualization Technologies (VMware vSphere and Hyper-V) Familiarity with VOIP solutions, such as Ring Central Other desirable skills Basic Scripting knowledge (PowerShell, Bash, Python) Standard Networking (Routing, Switching, Firewalls. Specifically Meraki, Sonicwall, Cisco, and Dell) Familiarity administering Remote Desktop Services Additional Requirements Must live in the Austin, TX metro or surrounding area. Participate in after hours support rotation. Must pass background screening. Must be able to lift 20 lbs. Ability to work in a team and communicate effectively. Responsible for entering billable time and notes into ticketing system in real time. Certifications: Preference is given to well certified individuals. Experience: 2+ years experience in a help desk or network support position. Education: Degrees are valued but not required. We prefer experience and certifications. Benefits 75% to 100% work-from-home options if based in Austin, TX Flexible Paid Time Off Medical/Dental/Vision Insurance available Life and AD&D Insurance Disability Insurance GCS is an equal opportunity employer. GCS is a certified small business.

Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we're building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works. About the Role We're seeking a reliable, organised, and technically minded Support Specialist who enjoys problem-solving and delivering great customer experiences. You'll handle technical questions from merchants, investigate issues across our platform, and help ensure merchants get fast, accurate resolutions. This role blends customer support with light technical investigation: part troubleshooting, part educator, part translator between merchants and our product/engineering teams. You'll work on a wide variety of workflows, from reviewing API logs to helping merchants understand customs docs and you'll be a key contributor to improving the support function as we grow. You'll work closely with our CX, Product, and Engineering teams to keep merchants moving and make our support function even better. Key responsibilities Investigate technical issues escalated from our CX team. Review API logs, webhook events, and internal monitoring tools. Act as a Tier 2 escalation point for issues such as: API errors Webhook failures Customs or documentation questions Stripe disputes Carrier claims (lost/damaged parcels) Label regeneration & shipping rule misconfigurations Become a subject-matter expert (SME) in a product area (e.g., Automations, APIs, Integrations). Work cross-functionally with Product, R&D, Account Managers, CSMs, and Ops to troubleshoot merchant issues. Join merchant calls when a technical specialist is needed for clarification or support. Create and maintain documentation, internal guides, and Knowledge Base articles. Contribute to process improvements that help reduce ticket volume and improve the support experience. What we would like to see: 2-3+ years in Technical Customer Support, ideally in SaaS, e-commerce, or logistics. Strong working knowledge of: APIs & webhooks (authentication, error codes, debugging) E-commerce platforms (Shopify, BigCommerce, WooCommerce) Payments & disputes (Stripe or similar) Shipping & logistics (carriers, customs docs, duties/taxes) Excellent communication skills - able to explain technical concepts clearly. Proficiency with tools such as SQL, Postman, JavaScript, JSON, Shopify, or basic HTML/CSS. Empathetic and solution-oriented approach to customer interactions. Ability to manage escalations and coordinate with multiple teams. Strong organisational and time-management skills in a fast-paced environment. What Success Looks Like Merchant issues are resolved quickly, accurately, and with great communication. Documentation and internal tooling become easier for the rest of the team to use. You become the go-to person for one or more technical areas. Insights you surface help improve product quality and reduce future issues. Merchants feel confident and supported after technical escalations. Benefits: Competitive base salary. Stock options in a high-growth startup. Competitive PTO with public holidays additional. Private Health. Pension. Wellness benefits. Diversity & Equal Opportunities: We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.

As passionate about our people as we are about our mission. Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers. What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. Q2 is seeking an IT Support Analyst to effectively address and manage service requests, incidents, events, and monitor their status through resolution while keeping internal customers up to date with status. This individual will be a part of a highly customer service oriented team responsible for effective provisioning, installation/configuration, operation, and maintenance of workstation hardware, software, and business applications. The ideal candidate will have a diverse technical background and experience supporting a large number of internal customers in a fast paced environment. This individual ensures that the level of customer service, timeliness of service requests and incident resolution, and quality completion of assigned projects adhere to Q2's high standards. RESPONSIBILITIES: * Provide excellent first contact customer service to our internal customers * Provide On-site walkup helpdesk support while in office * Troubleshoot and resolve requests for service, incidents, and events within SLA while maintaining a high level of customer satisfaction in a fast paced work environment * Office hardware setup and support (Monitors, Docks, Peripherals, Laptops) * Complete onboarding and offboarding of employees including provisioning/removal of access and asset issue/reclaim * Configure, test, and distribute workstations to employees * Coordinate escalation and resolution of complex issues with the appropriate IT teams * Help to maintain a positive and professional work environment * Assign appropriate permissions to users in Active Directory, Okta and Azure * Perform regular file archival and data migrations as necessary * Collaboratively document, develop, and contribute to Helpdesk continual service improvement in all areas * Maintain, expand and improve Helpdesk knowledge base documentation * Maintain inventory of all corporate assets issued to employees * Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to * Participate in rotating on-call shifts approximately once per month and after hours support during shift * Provide support for key IT projects (Company Event Support, Office Move Projects, Off-Site Support, SOX Audit Work etc.) * Perform responsibilities within established SOX and security compliance requirements EXPERIENCE AND KNOWLEDGE: * Typically requires a Bachelor's degree in an IT-related field or up to to 3 years of experience related to IT support * Ability to work individually, as a team, and cross-functionally with other departments to resolve complex issues * Strong customer service, written, and oral communication skills * Experience with Active Directory, Azure (EntraID), Okta, Office 365(Exchange) Support * Experience supporting both Windows and Mac workstations * Experience providing effective support to remote users over phone or screen PREFERRED: * Bachelor's degree in Information Systems, Computer Science, Engineering or related field * Experience with Identity Management tools - (SSO) (Okta) * Experience with Mobile Device Management tools - (MDM) (JAMF, Intune, Okta) * Experience troubleshooting and supporting MFA (Okta Verify is a +) * Experience with A/V and collaboration tools (Zoom, Microsoft Teams) * Certification in one or more of the following: MTA, MSCA, Network +, CCENT/CCNA, CompTIA A+, CompTIA Security+ * Experience with Salesforce * Experience with the Atlassian Suite (JIRA, Confluence) * Experience Troubleshooting Endpoint Network Issues * Experience Troubleshooting & Supporting VPN, DNS, Anti-Virus softwares This position requires fluent written and oral communication in English. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Health & Wellness * Hybrid Work Opportunities * Flexible Time Off * Career Development & Mentoring Programs * Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents * Community Volunteering & Company Philanthropy Programs * Employee Peer Recognition Programs - "You Earned it" Click here to find out more about the benefits we offer. Our Culture & Commitment: We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status. Applicants in California or Washington State may not be exempt from federal and state overtime requirements

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks - just to name a few! At the heart of ROLLER is our team - which consists of 300+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey! About the Role We are on the hunt for a highly organized and collaborative technical expert to join us as our new Payments Technical Support Specialist in the US! You will be instrumental in developing and maintaining processes for support escalations, delivering solutions to the most complex customer problems, be an escalation point for queries and assist the customer success teams and create documentation and learning materials to our financial serviced products. Why Should You Apply You'll be heralded for your ability to solve customer problems, you'll be constantly challenged by new and emerging problems and you'll be instrumental in designing updates, materials and solutions for customers. It's an opportunity to make the role your own and really advance your career in payments or develop a payments specialization. You'll get to apply and learn knowledge of global payment solutions coupled with SaaS/Fin-Tech experience to make a significant impact at ROLLER! What You'll Do Respond to all Level 3 support escalations via our help desk Assist customer teams design and implement resources to help customers and internal teams understand payments Communicate with clients and manage escalations around funding and transaction exceptions Develop & maintain a level of expertise regarding ROLLER's operations process as well as technical & software capabilities Coordinate with internal support, implementation, customer success, account management and sales teams to ensure client escalations are resolved Develop and deliver all processes and documentation relating to Payments support Provide key input into overall payments strategy, raising key improvements and investment required to improve ROLLER payment operations and efficiency About You You've been there, done that and have a bias for action and results. You're a mentor who supports customer success members in responding to technical requests and bring organizational abilities to ensure we solve problems once. You'll also bring: At least 3+ years of in-depth knowledge of payment solutions and/or finance industry products and systems Advanced Excel and/or data analytics skills Prior SaaS Experience working in customer support with technical products Outstanding interpersonal, influencing, verbal, and written communication skills Proven experience in defining and achieving innovations and improvements to support systems You bring a strong work ethic with superior time management abilities You are someone who obsesses over customer success with a passion for customers and business You are a self-starter and navigate blockers with initiative Perks! You get to work on a category-leading product that customers love in a fun, high-growth industry- check our Capterra and G2 reviews. 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate) Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen! Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more. 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers Highly flexible work environment with an All Access pass to WeWork depending on your location Work with a driven, fun, and switched-on team that likes to raise the bar in all we do. Individual learning & development budget plus genuine career growth opportunities as we continue to expand! What You Can Expect Initial call with our Talent Acquisition Manager You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have. Interview with our Head of Payments You will get to meet with our Head of Payments to learn more about the role & ROLLER whilst also talking through your experience in more detail Loop Interviews This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for! Offer If all lights are green and the fit feels right, we'll conduct reference checks and you'll receive an offer to join!

TGCM TECHNICIAN LEVEL I PURPOSE To define the job description for a TGCM (Total Gas Chemical and Management) Site Services Technician Level I at any customer's semiconductor facility that is serviced by Matheson. SCOPE The information contained in this document applies to all Matheson TGCM (Total Gas Chemical and Management) Site Services Technician Level I, depending on scope of work defined in contract with customer. GENERAL Reports to Matheson TGCM (Total Gas Chemical and Management) Site Services Manager. Position Summary TGCM (Total Gas Chemical and Management) Site Services Technician Level I work at customer's facilities and will perform routine duties detailed in this specification, based on terms of contract with customer. Essential Accountabilities Safety Function Perform all duties following appropriate work instructions and procedures. Wear appropriate PPE (personal protective equipment) for tasks requiring use of PPE. Bring safety issues to the attention of the Site Services Manager. Responsible for safely operating and maintaining equipment required for the customer to produce their products. Work is typically in a team environment. Quality Function Follow work instructions and established procedures. Bring ideas for improvement to the TGCM Site Services Manager for consideration. Work schedule will be performed by the terms of the contract with the customer. Complete all training that is required (based on scope of contract). Productivity Function Complete work as time permits. Capture all relevant information on completed work and send daily to TGCM Site Services Manager (and other recipients as required by the TGCM Site Services Manager). Training, Education and Experience Required High school diploma required. Prefer Associates degree in Technical discipline. Ability to work shift work as required. Detailed Description of Activities TGCM Site Services Technician Level I will maintain a safe work environment. TGCM Site Services Technician Level I will complete all safety training in accordance with the schedule. TGCM Site Services Technician Level I is required to safely handle chemical and gas containers in accordance with work instructions. TGCM Site Services Technician Level I is responsible for completing the following duties, as required by the scope of the contract in place with the customer: All work to be performed in a safe manner, following all workplace safety protocols and requirements Operation of chemical and gas distribution systems HPM and inert cylinder changes (including tonners, packs, tube trailers and other bulk containers as required) Chemical container changes (including drums, totes and other bulk containers as required) Rounds and readings, as required Inventory of chemicals and gases, as required Fab deliveries, as required Alarm response on equipment operated and maintained by Matheson Gas and chemical system preventive maintenance and repair, as required Purification system operation and maintenance, as required Unloading of trucks using PIT (powered industrial truck) and manual equipment such as carts and pallet jacks Write Safe Work Permits for contractors, as needed Emergency Response Team member, as required Manage hazardous and non-hazardous waste, as required Escalation of issues (shutdowns, safety concerns, customer requests, etc.) to the appropriate person(s), as required Participation in audits, as required Complete training to adhere to customer requirements, if required Housekeeping, keeping Matheson areas clutter-free and clean Other duties as assigned Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability

Note: Strictly for candidates within the United States. We are seeking a dedicated and technically skilled IT Support Specialist to join our growing team. As an IT Support Specialist at CiviTronix, you will be responsible for providing technical support and maintaining the IT infrastructure that powers our firms operations. This position requires hands-on troubleshooting, a deep understanding of hardware and software systems, and the ability to communicate effectively with both technical and non-technical personnel. The IT Support Specialist will play a crucial role in ensuring that all internal systems, applications, and hardware run smoothly, which is critical to the success of our engineering projects and client engagements. The ideal candidate will have a proactive mindset, excellent problem-solving skills, and a passion for technology and innovation. Key Responsibilities Technical Support & Troubleshooting: Provide timely and efficient technical support to staff across multiple departments, addressing hardware, software, networking, and other IT-related issues. Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, printers, and other office equipment. Support cloud-based systems, project management software, and engineering applications specific to the civil engineering field. System Administration & Maintenance: Maintain and manage hardware, software, and network systems to ensure optimal performance and uptime. Assist with the deployment, configuration, and maintenance of company devices and software, including Windows and Mac OS, office software suites, and engineering-specific tools (e.g., AutoCAD, GIS software). Monitor the IT infrastructure, including servers, backups, and network systems, to ensure that all systems are functioning securely and efficiently. Network and Security Support: Assist in managing and monitoring the firms network infrastructure, ensuring secure and stable connectivity for all employees and departments. Support IT security initiatives, including monitoring for potential threats, managing firewalls, and implementing security patches and updates. Ensure data privacy and regulatory compliance by assisting with data backup and disaster recovery procedures. Software and Application Support: Provide software troubleshooting and assistance for engineering-specific programs (AutoCAD, Revit, ArcGIS, etc.), office productivity tools, and communication platforms. Collaborate with engineering teams to install and update software and hardware relevant to project needs. Coordinate software and system updates and upgrades, ensuring minimal downtime and disruption. User Support and Training: Serve as the first point of contact for internal users who encounter technical issues or require assistance. Develop and deliver training materials to help employees use technology effectively, including hardware, software, and internal systems. Provide ongoing support for new employee onboarding and training related to IT systems. Collaboration and Project Support: Collaborate with various departments, including engineering, operations, and project management teams, to understand and address their unique IT needs. Support the IT department in the implementation of new technologies and tools that will enhance the firms efficiency and ability to deliver exceptional services to clients. Assist with research and recommendation of technology solutions to improve the firms operations. Documentation and Reporting: Maintain detailed documentation of IT systems, support tickets, hardware configurations, and troubleshooting procedures. Report on the status of IT systems, issues resolved, and ongoing improvements to the IT Manager/Director. Assist in the preparation of reports related to IT performance, including incident tracking, system uptime, and software usage. Qualifications Education: Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent professional experience). Experience: Minimum of 2-3 years of experience in IT support or systems administration, preferably in a corporate or engineering firm environment. Strong understanding of IT systems, hardware, and software, including but not limited to desktop support, network infrastructure, and cloud-based applications. Experience with engineering software tools such as AutoCAD, Revit, GIS, or other similar programs is a plus. Skills: Proficiency in troubleshooting and resolving hardware, software, and networking issues. Strong knowledge of Windows and Mac OS environments and office productivity suites. Familiarity with networking protocols, firewalls, and security practices. Excellent communication skills and the ability to explain technical concepts to non-technical staff. Strong attention to detail and organizational skills. Certifications (Preferred but not required): CompTIA A+, Network+, or other relevant certifications. Microsoft Certified Solutions Associate (MCSA) or similar certifications. ITIL Foundation Certification (or similar IT service management frameworks). Personal Attributes Problem-Solver: Ability to identify problems quickly and come up with effective solutions. Customer-Focused: Excellent interpersonal skills and a strong desire to help and support colleagues. Proactive: Demonstrates initiative and anticipates issues before they arise. Team-Oriented: Willing to collaborate and work within a multidisciplinary team environment, sharing knowledge and expertise. Adaptable: Comfortable working in a fast-paced environment where technology needs can change rapidly. Pay rate: $55.00 - $72.00 / hour Location: Remote (United States Only) Benefits 401(k) 401(k) matching Health insurance Dental insurance Life insurance Paid time off Schedule: 8 hour shift Monday to Friday Package Details Benefits 401(k) 401(k) matching Health insurance Dental insurance Life insurance Paid time off

Are you interested in joining a collaborative team at a fast-moving AM200 law firm that offers a small firm atmosphere? Would you like to work with professionals dedicated to delivering top-quality representation for clients? Are you seeking an office environment where your contributions are valued and appreciated? Butler Snow LLP is currently seeking an experienced IT Support Analyst to join one of our office locations: Birmingham, AL, Austin, TX or Baton Rouge, LA. Take your career to new horizons and come work with us! What you would do: * Diagnose and resolve issues associated with Firm software applications and operating systems * Diagnose and resolve firm owned hardware device issues (terminals, desktops, laptops, conference room technology, phone handsets) * Create knowledgebase KB articles, as required to equip Helpdesk to resolve issues in the future without requiring escalation * Work with other IT teams to track recurring technology issues to resolution * Effectively utilize vendor support as needed * Identify and recommend production customizations and enhancements * Assist with implementation of new technology deployments or upgrades * Special projects as assigned by either the IT Support Manager or Chief Information Officer * Participate in after-hours on-call rotation for Helpdesk emergency tickets * Configuring integrated conference room technology, including equipment installation and troubleshooting What you bring: * Minimum of 2-3 years of experience in IT support * Strong problem solving and analytical skills, organizational skills, and attention to detail * Ability to work under short deadlines and demanding environments * Excellent customer service skills are a must. Daily interface with end-users will require someone with patience and understanding while assisting with issues * Prioritize providing a solution to the requester minimizing disruption, but tracking long term issues to full resolution to avoid future recurrences * Exhibit good judgment, diplomacy, and tact while working with both internal and external contacts * Maintain a high level of professionalism, integrity, and discretion in interactions with internal and external contacts * Able to organize and prioritize personal workload in a fast-paced work environment * Working knowledge of various operating platforms ex. (Windows, MacOS, iOS, Android) * Excellent oral and written communication skills. What you gain: * A phenomenal team in an extraordinary firm * Ability to grow professionally and personally * Excellent benefits: * Medical, Dental and Vision with wellness component * Free Telehealth coverage * Short- and Long-Term Disability * Pet Insurance * 401K and profit sharing (after completion of eligibility requirements) * Generous Paid Time Off Plus Paid Holidays * Tuition Reimbursement * In-house training and development If you like to learn new skills, take initiative, and solve problems and do not wait to be asked, this may be the role for you. Butler Snow is a values-driven organization with a strong sense of community. We are actively involved in community projects in our 25 plus offices throughout the United States through the Butler Snow Foundation. At Butler Snow, we believe inclusion is a key driver of innovation and creativity. We have long been committed to fostering, maintaining, and celebrating an environment where creative solutions and new ideas are welcomed. We believe our diverse workforce contributes to our competitive advantage. 002

G2IS is a US Small Business Administration (SBA) and Center for Veterans Enterprise (CVE)-verified Service-Disabled Veteran-Owned Business (SDVOSB) who provides Federal clients system and technology integration, program management, business process optimization, and enterprise solutions. G2IS is seeking a General Clerk III- Help Desk Support to provide support in areas to include answering all phone calls, emails, assign appropriate time and leave units, updating employee profiles, activating/deactivating employee profiles, performing validation overrides, performing tour of duty unit maintenance, gathering and providing reports as requested performing special projects. This is not a remote position. Skills Strong oral and written communication skills; Telephone and email etiquette; Exhibit tact and diplomacy - does not blame the customer, but works together to find solutions; Effective listening; Patient; Goal-oriented focus for resolution of an issue; and Proficient with Microsoft Outlook, Excel, MS Word. Abilities Manage customer expectations for resolution of issues especially in circumstances where an answer is not immediately available; Attention to detail; Ability to multi-task; Independently research and resolve issues using tools and guidance available with minimal need for Supervisory support; Provide clear and concise documentation, especially in occasions where issues must be routed to another team or elevated to a Government employee for support; Interpret laws, policies and procedures to provide accurate information to the customer; Adaptable to changing systems, procedures and policies; and Work in a team environment Experience The help desk support personnel shall have high school diploma or its equivalent with 2+ years of experience in the field or in a related area. Additionally, the Leads shall possess working knowledge of Microsoft Office Access and Excel. Clearance, background investigation: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Equal Opportunity Employer Veterans Disabled Our commitment to an inclusive workplace G2IS is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job DescriptionSummaryOur client is a leading IT Solutions Company located in Round Rock, TX and they are in need of an IT Help Desk Support Technician - Level 2 (w/ Managed Services Provider experience). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing and deploying Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya, Connectwise, or Ninja. Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionSummaryOur client is a leading IT Solutions Company located in Round Rock, TX and they are in need of an IT Help Desk Support Technician - Level 2 (w/ Managed Services Provider experience). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing and deploying Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya, Connectwise, or Ninja. Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Round Rock, TX

Full-time Description The Precision Support Specialist Level 1 is an entry-level role designed to provide hands-on exposure to precision agriculture technologies and solutions. This position focuses on understanding how machine-generated data integrates with software platforms to help customers make informed decisions in the field, on job sites, or on the course. Through guided training and real-world experience, the specialist will develop the skills needed to assist customers with their precision technology needs. Essential Functions Entry-level position designed for growth within the Precision Technology Department. Participate in an 18-month on-farm rotation near Austin, Texas, learning and using John Deere precision products in real operating conditions. Introduction to precision GPS systems and related technologies. Gain hands-on experience to grow product knowledge. Work directly with manufacturer product specialists in the field. Receive exposure to new and upcoming precision products. Physical Demands This position requires minimal physical exertion. Daily activities may include talking, hearing, standing, sitting, walking, typing, handling or feeling, and reaching with hands and arms. Will be required to climb on/off equipment and operate equipment. Must be able to lift up to 50 lbs. ADA Statement Under the Americans with Disabilities Act, an employee must be able to perform the essential functions of this position with or without reasonable accommodation, and must possess the skills, experience, education, and other job-related requirements necessary for the role. If an employee has a disability, the company will engage in an interactive discussion to determine if a reasonable accommodation is available that does not create undue hardship. Career Growth Opportunity After completing the 18-month rotation, the employee may advance into a Precision Solutions Specialist role. Responsibilities in that advanced role include: Coordinating execution of United Ag & Turf's precision strategy. Providing customer support for precision products. Supporting precision strategy and aligned technologies. Working with all dealership departments to sell and support precision farming products and services. Serving as the internal and external technical specialist for all precision products. Recommending precision products and solutions based on customer needs. Providing solutions-based business consulting services. Supporting dealership efforts with third-party providers such as Certified Crop Advisors, Ag Service Providers, and related businesses. Requirements Required Education and Experience Valid driver's license with a clean driving record Proficient knowledge of electrical and wireless communication systems Strong organizational, interpersonal, analytical, and communication skills Ability to travel occasionally for training or store visits Associate or Bachelor's degree in Agronomy, Agriculture Business, Agricultural Mechanization, or related field preferred.

The Trailer Technician is responsible for the repairs and ongoing preventative maintenance of restroom, shower, Light Towers, generators, water totes, holding tanks and laundry trailers on the Site Services yard and at customer locations. This position also transports trailers to and from customer sites, including set up and tear down at Events & Emergency Response. CORE RESPONSIBILITIES Inspect trailers per Trailer Condition Report (equipment checklists) to determine overall operating condition. Inspect and repair electrical wiring using proper equipment such as ohmmeters, soldering irons, tape, or hand tools. Inspect and repair all plumbing and propane gas lines using proper materials such as caulking compounds and plastic or copper pipe to ensure proper and safe operation. Connect electrical systems to main power sources, outside power sources (generators), and activate switches to ensure proper and safe operation of appliances, light fixtures, A/C, and heaters. Connect water hoses to supply lines of plumbing systems and test for correct operation of toilets, sinks, showers, hot water heaters, and pumps. Diagnose and repair heater and air conditioning systems. List parts needed, estimate costs, and plan work procedures, using manufacturer parts list. Make minor and major repairs to interior and exterior to floors, wall panels, lights fixtures, skylights, etc. Inspect exterior and interior of trailers for water leakage or moisture and make necessary repairs. Examine or test operation of parts or systems to ensure completeness of repairs. Inspect contents of each trailer for overall readiness per the Trailer Condition Report. (Equipment checklist) REQUIRED SKILLS & QUALIFICATIONS At least three years of experience working in the electrical, plumbing, construction or maintenance field Ability to work independently with minimal or no supervision Ability to perform basic math functions Proof of up-to-date Hepatitis B vaccination or willingness to get one Must be able to read and speak English sufficiently to converse with the general public, to understand highway traffic signs and signals in the English language, to respond to official inquiries, and to make entries on reports and records Must be able to work flexible hours based on route and event schedules PREFERRED SKILLS & QUALIFICATIONS Experience in RV maintenance & Generators REQUIRED LICENSES & CERTIFICATIONS Valid class C driver's license Safe driving record for the past three years

Penske Automotive Group is looking for an experienced IT Technician to join our team in Round Rock, Texas and help support the infrastructure of our technical organization. JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team. Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As an IT Technician, you will be responsible for assisting employees with questions on the usage of technology and for installing and maintaining computer hardware, software, and networks. WHAT WE HAVE TO OFFER Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For." Proudly named to Glassdoor's Best Places to Work Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match. Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests. Values-driven culture built on integrity, professionalism, excellence, and teamwork. WHAT WE ARE LOOKING FOR Ability to troubleshoot technology issues for employees over the phone and in person. Friendliness, enthusiasm, reliability, with a positive "team-player" attitude. Excellent communication, interpersonal, and organizational skills. Strong work ethic with the ability to work in a fast-paced, results-driven environment. Strong mathematical, analytical, and computer skills relevant to an Information Technology position, with at least one year of recent applicable experience. WHAT YOU CAN BRING TO THE TABLE Commitment: Support our employees to provide the best possible customer experience by ensuring the technology is available and functioning at full capacity. Excellence: Provide timely support, response, and resolution of technology issues. You will also be responsible for granting access and setting up and installing new devices and hardware. Accountability: Understand and comply with all regulations that affect the IT department, and perform tasks accurately, fairly and in accordance with company policies. APPLY WITH US! If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today! Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

A leading defense manufacture is seeking a skilled and dependable IT Technician to provide on -site technical support for end users and enterprise systems. The ideal candidate is customer -focused, highly organized, and experienced in troubleshooting a wide range of IT hardware and software issues within a professional environment. Key Responsibilities: Provide deskside and remote support for desktops, laptops, mobile devices, and related peripherals. Install, configure, and maintain operating systems, applications, and enterprise tools. Manage imaging, deployment, asset tagging, and hardware logistics. Respond to VIP or executive -level support requests. Diagnose and resolve network connectivity issues including port activations and switch -level troubleshooting. Maintain accurate documentation of incidents, service requests, and asset records. Follow company IT policies, security standards. Collaborate with remote IT and infrastructure teams to escalate and resolve complex issues. Qualifications: High School Diploma or equivalent required; technical certifications preferred (A+, Network+, or equivalent). Strong knowledge of Windows OS, Microsoft Office Suite, and common enterprise applications. Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP). VantageClear Certification (or equivalent Security credential) required. Benefits: Competitive pay based on experience. Comprehensive health, dental, and vision coverage. Paid time off and retirement plan options. Ongoing training and professional development opportunities. Work in a secure, compliance -driven environment supporting critical IT operations.

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. Saronic is seeking a talented and organized IT Technician. This role is responsible for advanced technical support across various IT systems and networks. The ideal candidate will have a strong technical foundation, exceptional troubleshooting abilities, and the ability to work independently and as part of a team. You will be responsible for resolving technical issues, performing system maintenance, and ensuring the overall health of Saronic's IT infrastructure. Key Responsibilities Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions. Assist with network configurations, including routers, switches, firewalls, and VPNs. Perform routine system maintenance, including software updates, security patches, and backups. Administer and troubleshoot Active Directory, Office 365, and cloud-based services. Provide guidance and mentoring to Tier 1 technicians to enhance their technical skills and customer service. Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented. Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions. Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades. Ensure adherence to security best practices, including data protection and access control. Work closely with cross-functional teams, including IT, sales, engineering, and product development, to ensure alignment on objectives and messaging. Qualifications Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). 3+ years of experience in a technical support or similar IT role. Proficiency in troubleshooting hardware, software, and networking issues. Experience with Windows and mac OS operating systems, Active Directory, Office 365, and cloud services. Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.). Familiarity with ticketing systems and helpdesk management tools. Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users. Problem-solving mindset with attention to detail and a strong ability to prioritize tasks. IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. Preferred Qualifications: Familiarity with Department of Defense (DoD) or military industry projects. Knowledge of autonomous systems or maritime technology. Physical Demands Prolonged periods of sitting at a desk and working on a computer. Occasional standing and walking within the office. Manual dexterity to operate a computer keyboard, mouse, and other office equipment. Visual acuity to read screens, documents, and reports. Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies. Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages). This role requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3) . Benefits:Medical Insurance: Comprehensive health insurance plans covering a range of services Saronic pays 100% of the premium for employees and 80% for dependents Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents Time Off: Generous PTO and HolidaysParental Leave: Paid maternity and paternity leave to support new parents Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses Retirement Plan: 401(k) plan Stock Options: Equity options to give employees a stake in the company's success Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office This role requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3) . Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Are you looking for an incredible opportunity to join a dynamic, fast-growing dermatology services company? Epiphany Dermatology, headquartered in Austin, TX, is on a mission to improve access to dermatology services and provide exceptional patient care in underserved markets across the U.S. We are looking for a service-oriented, motivated individual to join us as an IT Specialist to accomplish this mission. With ambitions to increase our reach over the next four to five years, our quickly expanding company has gone from a single site in 2015 to over a 100 dermatological clinics nationwide. Our employees are the key to our success and we're proud to offer eligible employees great benefits (many at no cost!), perks like free skin care, generous time off plans, the opportunity for growth, and the chance to be part of a purpose-driven organization taking patient care to the next level. We are excited to grow our team with individuals who are as passionate about our patients as we are and invest a lot of time and energy in our employees' development because we believe being a part of the Epiphany team is a career opportunity-not just another job. If you are interested in joining this mission-driven team, please consider applying today! What we are looking for: A thoughtful and experienced IT Specialist who brings both technical expertise and a customer-first focus while maintaining a calm and composed demeanor. This role is a key part of our IT Team, with your time split between leading one or more specialized IT areas and providing exceptional support to teammates and clinics across the country. You'll play a visible and trusted role in project meetings, onsite clinic visits, and new partnership integrations, working closely with vendors and internal teams to keep our systems reliable, secure, and scalable. This isn't just a behind-the-scenes role - it's a front-line opportunity to shape the IT experience for teammates and clinics across the country. If you're energized by solving complex challenges, building meaningful relationships, and making a real impact in healthcare through IT - we want to meet you. What you'll do: Serve as a Subject Matter Expert (SME) within one or more specialized IT areas. Work in close partnership with all stakeholders, ensuring smooth and efficient communication of IT project updates. Attend project meetings and summarize progress of IT related project(s). Manage, resolve and escalate (if necessary) risks and/or issues. Analyze and troubleshoot to identify patterns, trends, and process improvement opportunities. Establish strong working and professional relationships with stakeholders including leadership, operations team, providers, clinic teams, and other department teams. Provide Service Desk support and work the queue of the IT Service Desk ticketing system with prompt issue resolution. Escalate issues to the IT Manager or Senior Director according to IT procedures. Responsible for gathering hardware requirements and procurement according to IT standards and procedures. Other duties as assigned. Subject Matter Expert (SME) Focus Areas: This designation means serving as the primary resource for planning, implementation, documentation, training, and ongoing support for the assigned area. SME responsibilities include staying current on industry trends, recommending improvements, and ensuring best practices are followed. Areas of SME focus may include, but are not limited to: Implementations (IT Integrations during M&A events and new builds.) Telephony/VOIP Networking Identity & Access Management Cybersecurity It'll help to have/be: Proficiency with desktop publishing software (Google Workspace / Microsoft Office). Experience in a healthcare setting is a plus. Ability to work with an Electronic Health Record and other related E-Systems. Strong interpersonal skills and effective oral and written communication skills. Detail-oriented and able to handle multiple tasks, following through to completion. Demonstrates cultural competency, sensitivity and responsiveness to various cultural characteristics and beliefs. Qualifications/Experience: High school diploma or general education degree (GED), Bachelor's degree in information technology or related field preferred. Minimum five years experience as a help desk technician or other customer support role, including multi-site and remote support. Creative troubleshooting and problem-solving skills. Driven, energetic and ready to develop new technical skills in advancement of career track. Demonstrates a customer-first mindset with a calm and composed demeanor. Able to travel 20-40% (continental US). Located in Austin, TX. Work environment and physical requirements: Administrative office may have minimum visits to medical offices with possible exposure to procedure/exam room and laboratory environment may include exposure to communicable diseases, bloodborne pathogens, biohazards or toxic substances. Daily activities may include standing, walking, sitting, bending and lifting items up to 30 lbs. Benefits: We offer generous benefits including medical, life insurance, short-term disability coverage, mental health services, and more at no cost for eligible employees. In addition, we have great vision, dental, and supplemental insurance options. We also offer 401k with company matching, employee discounts, HSA, tuition assistance, certification reimbursement, and more!

IT / AI Development Intern - Remote Commitment: 20 hours/week (flexible schedule to accommodate academic commitments Duration: 16 Weeks Compensation: Unpaid, educational internship Program Overview This internship offers hands-on experience in full-stack development, AI integration, and e-commerce applications. You will contribute to projects such as AI-powered tools for customer engagement, sales intelligence dashboards, conversational support bots, and mobile/web applications for our online platforms operating on Shopify Plus. Interns will collaborate closely with senior engineers, gaining exposure to modern tech stacks, agile workflows, and industry best practices. We do not expect you to have prior experience with all listed tools. You will receive guidance, code templates, and mentorship throughout the program. High-performing interns may be considered for a paid internship or junior position upon program completion, based on performance and business needs. Participation in the program is designed to enhance your professional skills and is not contingent on academic credit, though such alignment is welcome. Key Responsibilities Assist in developing and enhancing e-commerce platforms using Shopify Liquid, Petite Vue, TailwindCSS, and Vite. Support integration of AI-powered features using APIs and prompt engineering. Contribute to REST API development and third-party API integrations. Help with database tasks including CRUD operations, indexing, and authentication in PostgreSQL/Supabase. Participate in creating data dashboards and analytics tools. Test and debug features using automated testing tools. Follow secure coding practices and version control workflows. Nice to Have / Preferred Skills (training and mentorship provided) Web & App Development JavaScript (ES6+) and a modern UI framework (Vue 3/Nuxt 3 or React/Next.js) Node.js with Fastify or Express Shopify Liquid theme development React Native (Expo) for mobile development Data & APIs REST API design and integration PostgreSQL/Supabase (CRUD, indexing, auth) JSON/CSV data parsing GA4 or Shopify data exports AI & Advanced Features Prompt engineering and AI API integration PDF parsing/generation Retrieval-Augmented Generation (RAG) concepts Embedding strategies and vector databases (pgvector) Tools & Infrastructure Redis (caching, sessions) Vercel Edge Functions / Supabase Edge Functions Docker for local development CI/CD workflows with automated testing Playwright, Vitest, or Jest for testing Specialized / Project-Specific Map rendering (Leaflet, Mapbox) Cron jobs and data diffing Environment secrets management and input sanitization Feature flagging tools Benefits for Interns Real-world project experience through guided, hands-on development work. Portfolio development by contributing to projects that can be showcased in professional presentations. Recommendation letter upon successful completion of the internship program. Career networking opportunities through collaboration with industry professionals. Eligibility for an advanced paid internship after program completion, based on performance and business needs. Learning & Mentorship Completion of Harvard CS50's Introduction to Artificial Intelligence with Python valued at $299 (company-sponsored, certificate included). Weekly mentorship sessions. Guided onboarding with pre-built scaffolds, templates, and code examples. Exposure to professional GitHub workflows, agile development, and real production systems. Application Process Submit Resume + Cover Letter specifying your area of interest. Complete the Culture Index Survey. Attend interviews with HR. Program Deliverables At least one major project contribution in your assigned department. Internship Completion Report summarizing your learning and contributions.

Commitment: 20 hours/week (flexible schedule to accommodate academic commitments) Duration: 16 Weeks Compensation: Unpaid, educational internship This internship offers hands-on experience in full-stack development, AI integration, and e-commerce applications. You will contribute to projects such as AI-powered tools for customer engagement, sales intelligence dashboards, conversational support bots, and mobile/web applications for our online platforms operating on Shopify Plus. On-site interns will collaborate closely with senior engineers, gaining exposure to modern tech stacks, agile workflows, and industry best practices. We do not expect you to have prior experience with all listed tools. You will receive guidance, code templates, and mentorship throughout the program. High-performing interns may be considered for a paid internship or junior position upon program completion, based on performance and business needs. Participation in the program is designed to enhance your professional skills and is not contingent on academic credit, though such alignment is welcome. Key Responsibilities Assist in developing and enhancing e-commerce platforms using Shopify Liquid, Petite Vue, TailwindCSS, and Vite. Support integration of AI-powered features using APIs and prompt engineering. Contribute to REST API development and third-party API integrations. Help with database tasks including CRUD operations, indexing, and authentication in PostgreSQL/Supabase. Participate in creating data dashboards and analytics tools. Test and debug features using automated testing tools. Follow secure coding practices and version control workflows. Nice to Have / Preferred Skills (training and mentorship provided) Web & App Development JavaScript (ES6+) and a modern UI framework (Vue 3/Nuxt 3 or React/Next.js) Node.js with Fastify or Express Shopify Liquid theme development React Native (Expo) for mobile development Data & APIs REST API design and integration PostgreSQL/Supabase (CRUD, indexing, auth) JSON/CSV data parsing GA4 or Shopify data exports AI & Advanced Features Prompt engineering and AI API integration PDF parsing/generation Retrieval-Augmented Generation (RAG) concepts Embedding strategies and vector databases (pgvector) Tools & Infrastructure Redis (caching, sessions) Vercel Edge Functions / Supabase Edge Functions Docker for local development CI/CD workflows with automated testing Playwright, Vitest, or Jest for testing Specialized / Project-Specific Map rendering (Leaflet, Mapbox) Cron jobs and data diffing Environment secrets management and input sanitization Feature flagging tools Benefits for Interns Real-world project experience through guided, hands-on development work. Portfolio development by contributing to projects that can be showcased in professional presentations. Recommendation letter upon successful completion of the internship program. Career networking opportunities through collaboration with industry professionals. Eligibility for an advanced paid internship after program completion, based on performance and business needs. Learning & Mentorship Completion of Harvard CS50's Introduction to Artificial Intelligence with Python valued at $299 (company-sponsored, certificate included). Weekly mentorship sessions. Guided onboarding with pre-built scaffolds, templates, and code examples. Exposure to professional GitHub workflows, agile development, and real production systems. Application Process Submit Resume + Cover Letter specifying your area of interest. Complete the Culture Index Survey. Attend interviews with HR. Program Deliverables At least one major project contribution in your assigned department. Internship Completion Report summarizing your learning and contributions.