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The differences between technical systems engineers and technical support engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical systems engineer and a technical support engineer. Additionally, a technical systems engineer has an average salary of $101,163, which is higher than the $85,716 average annual salary of a technical support engineer.
The top three skills for a technical systems engineer include cloud, troubleshoot and linux. The most important skills for a technical support engineer are technical support, customer service, and troubleshoot.
| Technical Systems Engineer | Technical Support Engineer | |
| Yearly salary | $101,163 | $85,716 |
| Hourly rate | $48.64 | $41.21 |
| Growth rate | 5% | 10% |
| Number of jobs | 192,058 | 184,542 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 63% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
Technical Systems Engineers are responsible for maintaining the integrity of the infrastructure or systems network. They build, maintain, and repair all the systems and network infrastructure of the organization. They troubleshoot problems and find the best possible solution to address such problems. They also ensure that those problems will be resolved and would never be encountered again. Technical Systems Engineers also help out in information technology or network infrastructure projects of other departments. They provide expertise on the systems-related aspects of the project. They help guide project teams on the feasibility and the success factors of the project.
A technical support engineer is responsible for responding to customer issues, providing immediate resolutions to their system issues through remote assistance. Technical support engineers must have strong knowledge of software and hardware applications to diagnose system defects and process troubleshooting. They also assist customers with the installation of programs and updates to improve system performance, escalating high-level concerns to appropriate internal technology teams. A technical support engineer must have strong command with technical systems, as well as excellent communication and time-management skills to understand clients' issues while documenting procedures.
Technical systems engineers and technical support engineers have different pay scales, as shown below.
| Technical Systems Engineer | Technical Support Engineer | |
| Average salary | $101,163 | $85,716 |
| Salary range | Between $73,000 And $138,000 | Between $61,000 And $119,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | Washington |
| Best paying company | Meta | |
| Best paying industry | Finance | Technology |
There are a few differences between a technical systems engineer and a technical support engineer in terms of educational background:
| Technical Systems Engineer | Technical Support Engineer | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 63% |
| Most common major | Computer Science | Electrical Engineering |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical systems engineers' and technical support engineers' demographics:
| Technical Systems Engineer | Technical Support Engineer | |
| Average age | 43 | 42 |
| Gender ratio | Male, 88.6% Female, 11.4% | Male, 83.3% Female, 16.7% |
| Race ratio | Black or African American, 8.7% Unknown, 5.1% Hispanic or Latino, 12.4% Asian, 10.7% White, 62.8% American Indian and Alaska Native, 0.3% | Black or African American, 9.8% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.0% White, 54.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |