Telemarketer vs telephone sales representative

The differences between telemarketers and telephone sales representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a telemarketer has an average salary of $34,911, which is higher than the $28,512 average annual salary of a telephone sales representative.

The top three skills for a telemarketer include telephone calls, cold calls and schedule appointments. The most important skills for a telephone sales representative are outbound calls, telephone sales, and life insurance.

Telemarketer vs telephone sales representative overview

	Telemarketer	Telephone Sales Representative
Yearly salary	$34,911	$28,512
Hourly rate	$16.78	$13.71
Growth rate	6%	-4%
Number of jobs	10,070	214,765
Job satisfaction	-	-
Most common degree	High School Diploma, 41%	Bachelor's Degree, 32%
Average age	37	37
Years of experience	-	-

What does a telemarketer do?

A telemarketer is responsible for marketing its goods and services to existing and potential customers, driving revenues, and increasing the business' profitability. Telemarketers sell products through electronic communications, responding to customers' inquiries, handling special requests, and negotiating pricing offers. They also escalate product concerns and complaints to management for immediate resolution. A telemarketer must have comprehensive knowledge of the sales and marketing industry to deliver sales pitches to attract customers. Telemarketers should also have excellent communication skills to maintain a positive interaction with the customers.

What does a telephone sales representative do?

The primary job of telephone sales representatives is to sell products and services to prospective customers through telephone. They typically answer phone calls and answer inquiries from customers. Their duties and responsibilities include updating database and backup data regularly, completing forms and recording logs, and following organizational standards in order to maintain quality and exceptional customer service. Qualifications required for this role may include previous work experience in sales or a related field, customer service skills, and strong attention to detail.

Telemarketer vs telephone sales representative salary

Telemarketers and telephone sales representatives have different pay scales, as shown below.

	Telemarketer	Telephone Sales Representative
Average salary	$34,911	$28,512
Salary range	Between $22,000 And $54,000	Between $17,000 And $47,000
Highest paying City	New York, NY	Beverly, MA
Highest paying state	Ohio	Connecticut
Best paying company	KLA	UnitedHealth Group
Best paying industry	Finance	Media

Differences between telemarketer and telephone sales representative education

There are a few differences between a telemarketer and a telephone sales representative in terms of educational background:

	Telemarketer	Telephone Sales Representative
Most common degree	High School Diploma, 41%	Bachelor's Degree, 32%
Most common major	Business	Business
Most common college	-	-

Telemarketer vs telephone sales representative demographics

Here are the differences between telemarketers' and telephone sales representatives' demographics:

	Telemarketer	Telephone Sales Representative
Average age	37	37
Gender ratio	Male, 35.6% Female, 64.4%	Male, 41.5% Female, 58.5%
Race ratio	Black or African American, 17.8% Unknown, 3.5% Hispanic or Latino, 17.8% Asian, 3.9% White, 56.1% American Indian and Alaska Native, 0.9%	Black or African American, 17.8% Unknown, 3.5% Hispanic or Latino, 17.8% Asian, 3.9% White, 56.1% American Indian and Alaska Native, 0.9%
LGBT Percentage	11%	11%

Differences between telemarketer and telephone sales representative duties and responsibilities

Telemarketer example responsibilities.

Manage employee payroll hours and monitor employee performance providing coaching and development.
Operate profitably through managing productivity, call quality, payroll, and telephone sales representative development.
Receive calls from medicare beneficiary prospects and give orientation about the health plan, benefits and periods of enrollment.
Answer questions on medicare, Obama care, and sign the public up for the appropriate ins that fit their needs.
Call former subscribers to invite them back to the CLO for via a subscription to the upcoming season of Broadway shows.
Coach and monitor telemarketers to ensure department procedures are being follow.

Telephone sales representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Maintain HIPAA regulations and standards.
Build, setup, troubleshoot and maintain computer hardware and software needs as necessary.
Place out bound sales calls to current DIRECTV customers and try to get them to upgrade their current channel package.
Follow governmental regulations and HIPAA guidelines.
Locate and troubleshoot items that customers have purchased

Telemarketer vs telephone sales representative skills

Common telemarketer skills

Telephone Calls, 25%
Cold Calls, 9%
Schedule Appointments, 7%
Inbound Calls, 6%
Outbound Phone Calls, 6%
Payment Method, 5%

Common telephone sales representative skills

Outbound Calls, 18%
Telephone Sales, 11%
Life Insurance, 11%
Product Knowledge, 7%
Customer Service, 7%
Inbound Calls, 6%

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Telemarketer vs Telephone Sales Representative

Updated January 8, 2025

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