Teller jobs in Americus, GA - 375 jobs

Information Position Number 008845 Position Title Teller - 008845 Division Finance and Administration Department 170000 - Office of VP Fin and Administration Minimum Qualifications High school diploma or equivalent and one year of cash handling experience. An equivalent combination of education and experience may be considered. Preferred Qualifications Job Description Summary The University of South Alabama's Credit Union is seeking to hire a Teller. Interested candidates should apply to be considered. Essential Functions These are the job duties required of the position. Essential Functions * Serves as responsible personnel for cash drawer and its security following appropriate cash handling procedures. * Counts cash and balances cash drawer on a daily basis. * Receives and posts member transactions (deposits, withdrawals, payments, VISA cash advances, transfers) using a computerized system. * Posts service center transactions via CUE-Passport. * Answers telephones and assists with member service questions. * Prepares payroll deduction, direct deposit, account verification and mortgage verification forms for members. * Disburses cashier's checks and gift cards. * Opens and closes member accounts. * Logs and posts US mail deposits and night deposits accurately. * Regular and prompt attendance. * Ability to work schedule as defined and overtime as required. * Related duties as required. Posting Information Number of Vacancies 1 Position End Date (if temporary) Job Open Date 12/01/2025 Job Close Date Open Until Filled Yes Special Instructions to Applicants Working Days Monday - Friday Working Hours 7:30 a.m. - 4:30 p.m., 8:00 a.m. - 5:00 p.m., or 9:00 a.m. - 6:00 p. m. Job Location Main Campus Full-time or Part-Time Full Time Regular or Temporary Regular

At Bryant Bank, we aspire to provide legendary service to our customers. The Teller works on the front line of our operations, performing a variety of transactions to assist customers with their financial needs. Essential Duties and Responsibilities: Receives and accepts deposits and loan payments, confirming accuracy of transaction Cashes checks and disburses funds after verifying signatures and sufficiency of funds to support withdrawals Evaluates checks to verify dates, identification of persons receiving payments, bank names, and legality Enters transactions in bank's recordkeeping system, recording all transactions and producing customer receipts Maintains a cash supply and currency to meet daily needs Balances all monies in cash drawers accurately at the end of shifts Uses relevant information and judgment to determine whether events or processes comply with laws, regulations, or standards Identifies and capitalizes on opportunities to promote new banking services Develops constructive and cooperative working relationships with others, and maintaining them over time Maintains a work area that ensures the safety of all negotiables and confidential records Performs other related duties as assigned Qualifications Knowledge/Skills/Abilities: Customer and Personal Service - knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Mathematical Reasoning - the ability to choose the right mathematical methods or formulas to solve a problem Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work Integrity - job requires being honest and ethical Dependability - job requires being reliable, responsible, and dependable, and fulfilling obligations Attention to Detail - job requires being careful about detail and thorough in completing work tasks Communication - the ability to communicate information and ideas in speaking and writing so others will understand Teamwork - work with co-workers in a friendly, non-competitive environment while being pleasant with others on the job and displaying a good-natured, cooperative attitude Education: High school diploma or GED required Experience: Cash handling and customer service focused experience required. Preference for proven work experience Physical Requirements: Must be able to lift up to 15 pounds at times May need to stand for long periods of time

Under general supervision, but conforming to established policies and procedures, employee operates a teller's window by providing prompt, efficient, and accurate customer service functions while representing the Bank in a courteous and professional manner. The goal is to provide the customer with excellent service so that the customer continues to use the bank for all his or her financial needs. ESSENTIAL FUNCTIONS Provides courteous and professional customer service. Accepts deposits and cashes checks to customer's accounts. Cross-sells the Bank's services and products. Accepts loan payments and safe deposit box rental payments. Admits customers to safe deposit boxes. Answer customers inquires and gives balances. Balances transactions at end of day and verifies cash totals. Cross trains in other areas of Banking Center to provide backup when needed. Perform duties as defined in the Bank Secrecy Act/Anti-Money Laundering Program. Performs other duties as assigned by management. POSITION SPECIFIC COMPETENCIES Professionalism- Represents the company with the highest standards of professionalism. Exceptional in terms of honesty, integrity, confidentiality, deportment, and dress. Productivity- Consistently produces a very high volume of work. Uses company time and resources extremely optimally and meets schedules and deadlines. Attendance- Minimal number of absences [excluding vacation and legally required leave] regardless of reason. Also includes the number of times tardy for work or returning from lunches and breaks. Attention to Detail- Accuracy and attention to detail are exceptional. Assignments are completed carefully and in full accordance with specific instructions. Exceptional quality standards are maintained in the recording of numerical data and organizational information. Grammar, spelling, and punctuation are flawless. REQUIRED EDUCATION, EXPERIENCE AND SKILLS High School Diploma or GED required. One-year previous teller experience is preferred. Six months cash handling experience in retail/sales required. Knowledge of financial software is plus. Excellent Communication and Interpersonal skills to represent the Bank in a positive way in dealing with customers and other employees required. Excellent Organizational and Time Management Skills Attention to Detail Computer Literacy Successful completion of all teller training and any other assigned compliance training. General knowledge of Bank Secrecy Act/Anti-Money Laundering Program preferred. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS Regular contact with general public. May require travel to other offices to provide assistance and / or attend meetings. Also, travel for seminars and training may be required. Requires lifting of heavy coins which involves short distance movement of coin bags, which may weigh as much as 50 lbs. Position requires standing, stooping, kneeling, squatting, and sitting. Must be able to stand for long periods of time. Receiving currency from all sources could cause exposure to slightly unclean environment. Must be capable of operating all types of office equipment including computer, copy machine, scanner, fax, and telephone. Lobby environment requires professional demeanor and appearance. In the instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate before, during or after, to ensure business continuity. EQUIPMENT USED: Computer, telephone, fax machine, scanner, copier, printer, encoder SUPERVISORY REQUIREMENTS: None The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. This is not intended to be and should not be construed as an all-inclusive list of the responsibilities, skills, or working conditions associated with the position. While this job description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add, or remove duties and assign other duties as necessary.

The part time teller is responsible for providing exceptional customer service to consumer and commercial customers by conducting cash, deposit, and withdrawal transactions efficiently and accurately while in compliance with established policies and procedures. Under the direct supervision of the Head Teller, the part time teller also assists new and existing customers with financial needs and offers products and services to fulfill those needs. Essential Functions This position requires evening shifts through the week and a variety of days or evenings on Saturday. Relationship Development Identifies and meets customer needs through sales and service with focus on deepening customer relationships Actively listens for opportunities to cross-sell additional products and services Answers customer inquiries and refers customers to the appropriate bank representative for specialized products and services Answers phone courteously within three rings or less Demonstrates Raving Fans behaviors and use of the Winning Play while creating exceptional customer experiences Resolves customer complaints regarding sales and service Branch Operations Maintain an adequate cash drawer at all times; this includes buying and selling currency to and from the vault, as necessary Conducts cash, deposit, loan, deposit and withdrawal transactions accurately Balances cash drawer in accordance with Bank procedures and regulations Perform as a team member in allocating and coordinating the work flow Contribute to the fulfillment of the department and bank objectives and goals Processes night deposits Completes Teller Hours Worksheet accurately and in a timely manner Prepares compliance forms, such as, Monetary Instrument Log (MIL), Currency Transaction Report (CTR), etc. accurately and in a timely manner Operates bank equipment, such as, teller machine, currency counter, cash advance machine, typewriter, etc. Issues Official Checks and Money Orders Trains with Head Teller to perform Head Teller duties Attends branch meetings Processes credit card cash advances Performs other duties as assigned Compliance Adhere to all regulatory requirements and bank policies and procedures Resolves any discrepancies involving Currency Transaction Reports (CTR), Monetary Instrument Log (MIL) in a timely manner Notifies Head Teller of any outage before close of day Adheres to the Cash Control Procedures Ensures teller area is secure and all security requirements are followed Completes required online training assignments in a timely manner Working Conditions Generally good with little exposure to noise, extreme temperatures, dust, or other adverse factors. Considerable effort and eyestrain from continuously verifying accuracy of all work leaving the department. May be required to stand for long periods of time while providing teller service. Minimum Level of Preparation and Training High School diploma or equivalent One year previous experience with direct customer service interaction required Previous experience handling cash transactions preferred Required Abilities, Knowledge, and Skills Ability to further develop consumer and commercial relationships and cross-sell additional products and services to match customer's needs and wants Ability to develop knowledge of the bank's products, services, and processes Ability to accomplish multiple objectives in a fast paced environment Ability to develop a thorough understanding of bank specific software and other basic office equipment Excellent communication, team-work, and customer service skills Strong organizational, time management, and presentation skills Working knowledge of Microsoft Office Applications, such as, Work, Excel, and Outlook Employees are required to perform other duties as assigned by management that may not be listed. Management reserves the right to change this job description as needed.

Tellers are responsible for processing transactions, assisting with customer inquiries, and recognizing and referring sales opportunities to other bank representatives and/or lines of business when appropriate, while acting in compliance with bank policies and procedures. This position must understand the importance of accuracy and protocol in transactions within bank policy while creating an exceptional customer experience and mitigating risk for both the customer and the bank. This position will serve as the first point of contact and, therefore, demonstrate Renasant Banks Sales and Service vision by providing excellent customer service and accurate completion of transactions. Senior Tellers will carry additional operational and sales performance goals and will often serve as the critical back-up to the Head Teller. Senior Tellers will lead by example and serve as a role model in the branch in all facets of the teller role. RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER Responsibilities An effective Teller is capable of driving a best in class branch experience in 3 primary areas of responsibility: Service execution, sales execution, and operational excellence. * Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc. * Recognize/identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs based conversation * Execute the Renasant Bank service standards in every customer and teammate interaction * Understand and listen for customer issues and concerns and either own the problem or refer to a branch teammate who can help address the concern * Maintain service knowledge standards in conjunction with related regulations, policies, and procedures * Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures * Protect the bank from unnecessary risk by following compliance, risk, and operational procedures * Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations * Assist the Head Teller on additional operational procedures as necessary, including quarterly branch assessments * May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all teller teammates * Perform other related duties as assigned Qualifications * High school diploma or equivalent required * 1 year teller experience and/or previous cash handling experience preferred * 6 months of customer service experience preferred * Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction * 10-Key skills * Mathematical skills, including the ability to count cash and coin in a fast paced environment * Good interpersonal skills * Effective written and verbal communication skills * Knowledge of and the ability to learn bank products and solutions * Ability to travel for training, other development opportunities, and between branches, as needed For all Senior Tellers: * Minimum of 1 year successful teller experience * Minimum of 1 year previous back-up Head Teller experience required Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus. Work Environment The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May". This is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law. This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.

Requirements Job Requirements This position requires a high school diploma or the equivalent and a commensurate level of language, math and reasoning skills. In addition, two years of experience in sales or retail sales experience in a goal-driven environment with proven results. Formal training should be supplemented with continuing education. Technology Requirements Employees must have smartphone (iOS or Android) to access company applications for tasks and security purposes. Employees must install and use designated apps for access control and two-factor authentication to access company systems. Supervisory Responsibilities None Work Environment/Physical Activities Call Center environment with cubicle desk area Continuous speaking and hearing when interacting with members and staff. Frequent use of judgment, reasoning and patience and negotiation when resolving problems. Frequent use of initiative and problem-solving skills. Continuous concentration and precision to ensure accuracy of work. Frequent performance of basic numerical calculations, as well as writing, reading, comparing and analyzing. Continuous memory demands in recalling credit union policies, services, state and federal regulations. Continuous sitting for long periods of time and must be able to lift and move at least 25 pounds. Normal workday with occasional overtime. Work shifts will be rotated to accommodate the needs of the organization. Job requires access to credit union's network and core data processing system. Core system roles are assigned by Chief Operations Officer

BASIC PURPOSE: Provide high quality customer service by accurately and efficiently completing bank transactions as well as identifying products to meet financial needs of bank customers. Other duties may be assigned. PRINCIPLE ACCOUNTABILITIES * Provide high quality customer service within the branch, including: * Cash checks according to bank policies and procedures * Accept deposits for checking and savings accounts; verify cash and checks received; determine proper short and long-term holds to be placed on deposited funds, in accordance with Regulation CC. * Accept payments for various types of loans. * Accept stop payments, revocations, stop ranges, alerts, address changes, check orders, deposit slip orders, telephone transfers, items for collections. * Close checking and savings accounts. * Process night deposits; mail receipts and records. * Resolve customer's problems with scope of authority.Sell cashier's checks. * Order Debit/ATM cards; notify "Hot Card" department and complete unauthorized usage report. * Contribute to overall banking center operations * Balance cash and daily transactions and ATM. * Understand and ensure compliance for regulations and reporting, including but not limited to: BSA, OFAC, CIP, etc... * Verify check orders. * Prepare change order. * Assist with opening and closing banking center. * Support a sales environment and actively seek opportunities to cross-sell bank products, make customer referrals in support of the retail scorecard goal. * Adhere to the policies and procedures in Teller Manual. * Attend and/or complete applicable and required training sessions. EDUCATION, EXPERIENCE, SKILLS: * Education- High school diploma or equivalent (GED) * Experience- Three (3) months of cash handling, sales or related experience. BankFirst is an EO employer- Veteran/Disability

Job Description MidSouth Community Federal Credit Union is seeking to to hire a talented individual who is driven by the desire to serve others at our branch location in Macon, Georgia. Who Are We? As the oldest locally-owned financial institution in Middle Georgia, MidSouth Community Federal Credit Union focuses on its members each day -- both external and internal. All team members recognize the importance of Helping People Afford Life and it is at the heart of what we do. A Day In the Life as a Full Time Teller The primary role of a Teller (non-exempt, Grade 4) at MidSouth Community FCU is to assist members by offering products and services that would improve the members' financial lives. As a Teller, you will be handling financial transactions, resolving members' problems, and answering questions that cover the MidSouth spectrum of products and services. Also, you would process financial transactions, sell monetary instruments, and educate members on the features and benefits of MidSouth's products and services. What Are We Looking For? If you have worked in a cash-handing or customer/member-facing role that requires a high level of accuracy and attention to detail, this position may be perfect for you! In an ever-changing world of banking, we are looking for someone who is adaptable to change and willing to see a task through from beginning to end. Additionally, we are looking for a person who is able to effectively balance priorities, while maintaining a level of high professionalism and courtesy to all members. Experience: Six months to one year of similar or related experience. Minimum of 1 year of cash handling experience is preferred. Education: A high school education or GED. Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. How is the Work Schedule? The Teller position is a full time role, working typically 40 hours weekly. There is a Saturday morning rotation for each person in the branch. For this rotation, one person in the branch would be scheduled to work during our open hours of 9 AM to 12 PM on Saturday, and would work a half-day during that week prior. Starting Pay: $15.00 - $17.04 Are You Ready to Join Our Team? Our recruiting cycle includes reviewing all applications, conducting phone interviews, and conducting face-to-face interviews. Once we review your application and resume, you will be contacted by phone if you are selected to move forward in our hiring process. We will reach out to every applicant once the position is filled to inform you of the status of the position. Additional Notes This position description is not all inclusive. The person hired for this role will be required to perform other duties as deemed necessary. All external employment offers are subject to the satisfactory completion of reference, credit, drug, alcohol, and background checks. POSTED 12/09/2025 Job Posted by ApplicantPro

Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us! About this role: Wells Fargo is seeking a Teller in our Consumer, Small & Business Banking division, as a part of our National Branch Network. You are part of the fabric of the local community, helping provide the financial service backbone for its residents, employees and local businesses. If you enjoy working with people, then this is a great role for you with tremendous opportunity to establish your career here at Wells Fargo for years to come. Find out why we're the #1 financial services company to grow YOUR career. Apply today. In this role you will: Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers Complete operational activities while minimizing risks under established policies Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization Receive direction from managers and exercises judgment within defined policies and procedures Escalate questions and issues to more experienced roles Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions Identify information and services to meet customers financial needs Required Qualifications: 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 6+ months of experience interacting with people, demonstrated through work, military, or education Military experience (transitioning military service member, reserve military service member or a veteran) and currently enrolled in a college or university program Customer service focus with experience handling complex transactions across multiple systems Ability to educate and connect customers to technology and share the value of mobile banking options Ability to interact with integrity and professionalism with customers and team members Experience working with others on a team to meet customer needs Cash handling experience Ability to follow policies, procedures, and regulations Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss Well-organized, independent and able to prioritize in a fast-paced environment Ability to exercise judgment, raise questions to management, and adhere to policy guidelines Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues Job Expectations: Ability to work a schedule that may include most Saturdays This position is not eligible for Visa sponsorship Posting Location(s): 5417 Hwy 90 W MOBILE, AL 36619 @RWF22 Posting End Date: 22 Jan 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Summary: Responsible for providing an exceptional customer service experience and contribute to improving the financial wellness of our customers. Essential Functions Receive checking and saving deposits: verify cash and endorsements, receive proper identification for cash back and issue deposit receipts. Cash checks: verify endorsement, receive proper identification, and ensure validity. Accept loan payments: verify payment amount and issue receipts. Balance drawer daily, including periodic batching of cashed checks; investigate and resolve out-of-balance conditions. Issue personal money orders and cashier's checks. Examine checks deposited and determine proper funds availability based on regulation requirements. Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded. Responsible for checking night depository bags and recording proper information on the financial institution's forms. Ensure bank is in compliance with federal banking regulations including, but not limited to; Bank Secrecy Act, OFAC, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, GrammLeach-Bliley Act, the Federal Reserve's “lettered” regulations, and Teller roles and responsibilities relating to each act. Knowledge and understanding of all Bank products and services. Ensure teller station is properly supplied. Answer phones and respond to emails Must be individually driven and motivated to work as a team to achieve branch goals. Must be able to communicate effectively with customers during difficult situations Follow all bank policies and procedures. Greet and assist customers. Balance teller drawer on a consistent basis. Performs other duties as assigned. Requirements Education and Experience Graduation from high school or equivalent GED Cash handling experience is preferred Excellent communication skills both verbal and written Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar. Excellent computer and keyboard skills. Good organizational skills. Other Must be neatly dressed and well groomed. Required to complete all compliance and e-learning courses by due date. Must adhere to all bank policies and procedures.

**The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.** Need Help? (https://pp-cdn.phenompeople.com/CareerConnectResources/prod/TBJTBFUS/documents/Career\_site\_FAQ-17**********0.pdf) _If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to_ Accessibility (careers@truist.com?subject=Accommodation%20request) _(accommodation requests only; other inquiries won't receive a response)._ **Regular or Temporary:** Regular **Language Fluency:** English (Required) **Work Shift:** 1st shift (United States of America) **Please review the following job description:** Provide timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned. Deliver superior quality service, identifying and understanding the client's financial needs. Cross-trained to support sales and service activities, with a particular focus on assisting with outbound calling and supporting Integrated Relationship Management (IRM) activities. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Provide a distinctive client experience to ensure a consistent service level by engaging clients with smiling, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs. Performs more complex transactions with assistance as necessary. 2. Educate clients on digital, self-service solutions including ATMs, Online and Mobile banking to make banking easier and enhance their service experience. 3. Support team sales process by participating in client outreach through outbound calls, checking for client offers, and identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist. 4. Understand the importance of Integrated Relationship Management (IRM) to ensure we seamlessly deliver Truist expertise and solutions for our clients' unique needs. 5. Participate fully in all components of the established Truist Retail Community Bank Leadership Routines. 6. Commit to advancing individual and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings and all applicable training classes and web-based learning. 7. Adhere to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines. 8. Serve as secondary contact for new account openings and problem resolution, offering applicable products and services to clients and prospects. Handles proportionate volume of work based on branch demands. QUALIFICATIONS Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. High school diploma or equivalent education 2. Two years of teller or cash handling or client service experience 3. Six months of client relationship building or sales experience 4. Excellent interpersonal and communication skills, including a desire to interact with clients and prospects 5. Ability to master personal computer (PC) keyboard and software skills necessary for branch automation 6. Ability to multi-task under time constraints 7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products 8. Ability to travel to accommodate temporary staffing needs as required to include temporary assignment or locale changes 9. Ability to work weekends and/or extended hours with occasional travel and overnights may be included Preferred Qualifications: 1. One year of client relationship building or sales experience 2. Knowledge of advanced or complex branch transactions, risk management and loss prevention 3. Experience with sourcing and prospecting for new clients and client relationship building 4. General understanding of bank operations, policies and procedures **General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site (***************************** . Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. **_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. 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Are you looking for a rewarding career? Then you've come to the right place. At Colony Bank, we have over 400 engaged team members who are part of high performing teams that are empowered to serve our customers. We are passionate about serving our customers and delivering solutions. At Colony Bank, we Make It Easy! Make It Fun! Make It Happen! Position: Universal Banker Purpose: This position is accountable for the delivery of exceptional customer service through the efficient managing of customer interactions. It assumes a role in developing new customer relationships as well as enhancing existing relationships. Essential Functions and Basic Duties: 1. Handle a variety of transactions using own count money, and cross sell bank services. Exercise independent judgment with close supervision. Refer questionable transactions to Head Teller. * Receive commercial and individual checking and savings deposits, verify cash and endorsements and issue receipts. * Cash checks, verify endorsement, validity and availability of funds. * Pay savings withdrawals after verifying balance and signature. * Accept payments (i.e. installment loan, charge card, personal line of credit, etc.) * Maintain accurate records of official checks and bonds. * Work night drop bags and mail receipts, process all mail envelopes. * Sell official checks * Redeem bonds and bond coupons upon desk approval. * Retain custody of operating cash. * Prepare change orders for customers. * Assist with answering telephones. * Sell and cross-sell bank services. 2. Attends to the needs of customers and prospective customers on banking matters. * Recommends, explains, and opens new deposit accounts for customers. * Opens and closes safety deposit boxes. * Maintains confidentiality of customer accounts. * Handles customer complaints related to the Bank's services, explains service charges, and follows through on misdirected items or errors. * Researches and resolves customer problems by serving as a liaison between the customer and the appropriate bank area. * Answers inquiries and provides information on various accounts, loan balances, and other banking services. * Ensures on-going sales, service, and product knowledge, training and self-development. 3. Provides notary public service. 4. Perform a variety of related clerical functions such as: sorting, counting, and wrapping currency and coins, verify straps, maintain records of transactions, balance deposits and cash drawers. 5. Know the procedures for using the on-line computer terminal system and understand how the entry of date affects not only the individual accounts but the entire system. 6. Serve customers in a cordial manner to encourage satisfaction with service. 7. Perform a variety of miscellaneous duties to assist with the work of the department (i.e. 24 Hour Banking and night deposit). 8. Comply with all federal and state laws and regulations. 9. Adheres to limited transaction limits. 10. Complies with all bank and personnel policies and procedures. 11. Complete periodic training provided and/or required by Colony. 12. Other duties as assigned. Qualifications: Education: 1. A high school diploma or equivalent. 2. Successful completion of Teller school provided by Colony. Experience: 1. Previous teller experience - required. 2. Previous banking experience - preferred. Knowledge: 1. A thorough knowledge of teller procedures or general bank operations. 2. Understand bank policies and procedures. 3. Have a thorough knowledge of bank products and services. 4. Have the ability to effectively handle all routine and complex transactions at the branch. 5. Knowledge of up-to-date loan compliance policies and procedures. Skills/Abilities: 1. General clerical and math skills. 2. Must present a professional image in dealing with customers, interdepartmental and external representatives. 3. Perform duties with considerable speed and accuracy. 4. Sales and service skills; demonstrated ability to positively persuade customers and to identify and satisfy their needs. 5. Ability to coordinate a high level of activities in a variety of conditions. 6. High degree of accuracy and attention to detail. 7. Ability to handle information of confident nature. 8. Ability to adhere to deadlines and tight schedules. 9. Ability to use various office equipment, including, computer, e-mail, internet, Excel, and Microsoft Word. 10. Have a high degree of interpersonal skills, attitude, judgment, communication and the ability to effectively interact with customers and employees. 11. Ability to exercise personal and professional responsibility and work with limited direction. 12. Demonstrate a "Team" attitude at all times. Colony Bank is an equal opportunity employer.

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions and introducing them to our team of experts - helping clients achieve their financial goals. **Job Responsibilities** + Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings. + Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements. + Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want. + Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - introducing them to our team of experts to help achieve their financial goals. + Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures. **Required Qualifications, Capabilities, and Skills** + Ability to put clients first and exceed their expectations - delivering attentive and friendly service, creating a welcoming environment. + Ability to build trusted relationships - demonstrating genuine care and concern during interactions with clients. + Ability to engage clients - communicating clearly and politely to understand and help, anticipating client needs. + Ability to quickly and effectively resolve client issues with attention to detail - providing a consistent client experience. + Ability to elevate the client experience - working collaboratively as a team to deliver seamless service with care and sincerity. + Ability to quickly and accurately learn products, services, and procedures. + Client service experience or comparable experience. + High school diploma or GED equivalent. **Preferred Qualifications, Capabilities, and Skills** + Strong desire and ability to influence, educate, and connect customers to technology solutions. + Cash handling experience. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

Job DescriptionDescription: Accurately and efficiently process and record routine transactions for bank customers as well as promote and advise on the bank's products and services. The Universal Banker Responsible for the performance of, but not limited to, the duties list below: Main Duties and Responsibilities Cash checks and disburse funds after verifying endorsements, dates, identification of persons receiving payments, bank names, overall legality of the documents and sufficiency of funds to support withdrawals Accept deposits, confirming accuracy of transaction, as well as loan payments Prepare, verify, and issue official checks, cashiers' checks, bank and personal money orders, cash advances, fund transfers, debit cards, and correspondent drafts Recommend, explain, and open new deposit accounts for customers Handle customer complaints related to the bank's services, explain service charges, and follow through on misdirected items or errors Answer inquiries and provide information on various accounts, loan balances, and other banking services Calculate and enter transactions in bank's recordkeeping system, recording all transactions and producing customer receipts Process change orders for customers Balance and buy/sell from the vault Redeem savings bonds Promote and maintain good public relations with customers Provide customer information within authorized limitations Maintain service and product knowledge Provide notary public service Perform a variety of miscellaneous duties to assist with the work of the department Direct customers to management when unable to meet customer's needs Post night deposits and mail as required Cross sell banking products and services Balance all monies in cash drawers at the end of shifts Accept and count inventories of cash, drafts, and debit cards each day Maintain a work area that ensures the safety of all negotiables and confidential records Prepare monies for deposit or shipment to branch banks or the Federal Reserve Bank Order a cash supply to meet daily needs Requirements: Qualifications (all required unless otherwise specified) Skills Proficient interpersonal, customer service, and sales skills Proficient verbal and written communication skills Proficient cash handling skills Proficient computer skills Thorough knowledge and understanding of banking industry rules and regulations Behaviors Detail Oriented: Thorough, observant, and accurate Active Listener: Listen to understand, focus, and respond thoughtfully Trustworthiness: Honest, ethical, and transparent Accountability: Responsive, self-aware, and willing to take responsibility Professionalism: Present oneself and communicate with competency and respect Stress Tolerant: Ability to manage stress and reactions Organization: Time management and prioritization Experience 1 year+ customer service experience and/or sales experience 1 year+ cash handling experience

The full time teller is responsible for providing exceptional customer service to consumer and commercial customers by conducting cash, deposit, and withdrawal transactions efficiently and accurately while in compliance with established policies and procedures. Under the direct supervision of the Head Teller, the full time teller also assists new and existing customers with financial needs and offers products and services to fulfill those needs. Essential Functions This position requires flexible hours. Relationship Development Identifies and meets customer needs through sales and service with focus on deepening customer relationships Actively listens for opportunities to cross-sell additional products and services Answers customer inquiries and refers customers to the appropriate bank representative for specialized products and services Answers phone courteously within three rings or less Demonstrates Raving Fans behaviors and use of the Winning Play while creating exceptional customer experiences Resolves customer complaints regarding sales and service Branch Operations Maintain an adequate cash drawer at all times; this includes buying and selling currency to and from the vault, as necessary Conducts cash, deposit, loan, deposit and withdrawal transactions accurately Balances cash drawer in accordance with Bank procedures and regulations Perform as a team member in allocating and coordinating the work flow Contribute to the fulfillment of the department and bank objectives and goals Processes night deposits Completes Teller Hours Worksheet accurately and in a timely manner Prepares compliance forms, such as, Monetary Instrument Log (MIL), Currency Transaction Report (CTR), etc. accurately and in a timely manner Operates bank equipment, such as, teller machine, currency counter, cash advance machine, typewriter, etc. Issues Official Checks and Money Orders Trains with Head Teller to perform Head Teller duties Attends branch meetings Processes credit card cash advances Performs other duties as assigned Compliance Adhere to all regulatory requirements and bank policies and procedures Resolves any discrepancies involving Currency Transaction Reports (CTR), Monetary Instrument Log (MIL) in a timely manner Notifies Head Teller of any outage before close of day Adheres to the Cash Control Procedures Ensures teller area is secure and all security requirements are followed Completes required online training assignments in a timely manner Working Conditions Generally good with little exposure to noise, extreme temperatures, dust, or other adverse factors. Considerable effort and eyestrain from continuously verifying accuracy of all work leaving the department. May be required to stand for long periods of time while providing teller service. Minimum Level of Preparation and Training High School diploma or equivalent One year previous experience with direct customer service interaction required Previous experience handling cash transactions preferred Required Abilities, Knowledge, and Skills Ability to further develop consumer and commercial relationships and cross-sell additional products and services to match customer's needs and wants Ability to develop knowledge of the bank's products, services, and processes Ability to accomplish multiple objectives in a fast paced environment Ability to develop a thorough understanding of bank specific software and other basic office equipment Excellent communication, team-work, and customer service skills Strong organizational, time management, and presentation skills Working knowledge of Microsoft Office Applications, such as, Work, Excel, and Outlook Employees are required to perform other duties as assigned by management that may not be listed. Management reserves the right to change this job description as needed.

Tellers are responsible for processing transactions, assisting with customer inquiries, and recognizing and referring sales opportunities to other bank representatives and/or lines of business when appropriate, while acting in compliance with bank policies and procedures. This position must understand the importance of accuracy and protocol in transactions within bank policy while creating an exceptional customer experience and mitigating risk for both the customer and the bank. This position will serve as the first point of contact and, therefore, demonstrate Renasant Banks Sales and Service vision by providing excellent customer service and accurate completion of transactions. Senior Tellers will carry additional operational and sales performance goals and will often serve as the critical back-up to the Head Teller. Senior Tellers will lead by example and serve as a role model in the branch in all facets of the teller role. RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER Responsibilities An effective Teller is capable of driving a best in class branch experience in 3 primary areas of responsibility: Service execution, sales execution, and operational excellence. * Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc. * Recognize/identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs based conversation * Execute the Renasant Bank service standards in every customer and teammate interaction * Understand and listen for customer issues and concerns and either own the problem or refer to a branch teammate who can help address the concern * Maintain service knowledge standards in conjunction with related regulations, policies, and procedures * Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures * Protect the bank from unnecessary risk by following compliance, risk, and operational procedures * Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations * Assist the Head Teller on additional operational procedures as necessary, including quarterly branch assessments * May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all teller teammates * Perform other related duties as assigned Qualifications * High school diploma or equivalent required * 1 year teller experience and/or previous cash handling experience preferred * 6 months of customer service experience preferred * Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction * 10-Key skills * Mathematical skills, including the ability to count cash and coin in a fast paced environment * Good interpersonal skills * Effective written and verbal communication skills * Knowledge of and the ability to learn bank products and solutions * Ability to travel for training, other development opportunities, and between branches, as needed For all Senior Tellers: * Minimum of 1 year successful teller experience * Minimum of 1 year previous back-up Head Teller experience required Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus. Work Environment The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May". This is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law. This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.

Job Description BASIC PURPOSE: Provide high quality customer service by accurately and efficiently completing bank transactions as well as identifying products to meet financial needs of bank customers. Other duties may be assigned. PRINCIPLE ACCOUNTABILITIES Provide high quality customer service within the branch, including: Cash checks according to bank policies and procedures Accept deposits for checking and savings accounts; verify cash and checks received; determine proper short and long-term holds to be placed on deposited funds, in accordance with Regulation CC. Accept payments for various types of loans. Accept stop payments, revocations, stop ranges, alerts, address changes, check orders, deposit slip orders, telephone transfers, items for collections. Close checking and savings accounts. Process night deposits; mail receipts and records. Resolve customer's problems with scope of authority.Sell cashier's checks. Order Debit/ATM cards; notify “Hot Card” department and complete unauthorized usage report. Contribute to overall banking center operations Balance cash and daily transactions and ATM. Understand and ensure compliance for regulations and reporting, including but not limited to: BSA, OFAC, CIP, etc... Verify check orders. Prepare change order. Assist with opening and closing banking center. Support a sales environment and actively seek opportunities to cross-sell bank products, make customer referrals in support of the retail scorecard goal. Adhere to the policies and procedures in Teller Manual. Attend and/or complete applicable and required training sessions. EDUCATION, EXPERIENCE, SKILLS: Education- High school diploma or equivalent (GED) Experience- Three (3) months of cash handling, sales or related experience. BankFirst is an EO employer- Veteran/Disability

MidSouth Community Federal Credit Union is seeking to to hire a talented individual who is driven by the desire to serve others at our branch location in Macon, Georgia. Who Are We? As the oldest locally-owned financial institution in Middle Georgia, MidSouth Community Federal Credit Union focuses on its members each day -- both external and internal. All team members recognize the importance of Helping People Afford Life and it is at the heart of what we do. A Day In the Life as a Full Time Teller The primary role of a Teller (non-exempt, Grade 4) at MidSouth Community FCU is to assist members by offering products and services that would improve the members' financial lives. As a Teller, you will be handling financial transactions, resolving members' problems, and answering questions that cover the MidSouth spectrum of products and services. Also, you would process financial transactions, sell monetary instruments, and educate members on the features and benefits of MidSouth's products and services. What Are We Looking For? If you have worked in a cash-handing or customer/member-facing role that requires a high level of accuracy and attention to detail, this position may be perfect for you! In an ever-changing world of banking, we are looking for someone who is adaptable to change and willing to see a task through from beginning to end. Additionally, we are looking for a person who is able to effectively balance priorities, while maintaining a level of high professionalism and courtesy to all members. Experience: Six months to one year of similar or related experience. Minimum of 1 year of cash handling experience is preferred. Education: A high school education or GED. Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. How is the Work Schedule? The Teller position is a full time role, working typically 40 hours weekly. There is a Saturday morning rotation for each person in the branch. For this rotation, one person in the branch would be scheduled to work during our open hours of 9 AM to 12 PM on Saturday, and would work a half-day during that week prior. Starting Pay: $15.00 - $17.04 Are You Ready to Join Our Team? Our recruiting cycle includes reviewing all applications, conducting phone interviews, and conducting face-to-face interviews. Once we review your application and resume, you will be contacted by phone if you are selected to move forward in our hiring process. We will reach out to every applicant once the position is filled to inform you of the status of the position. Additional Notes This position description is not all inclusive. The person hired for this role will be required to perform other duties as deemed necessary. All external employment offers are subject to the satisfactory completion of reference, credit, drug, alcohol, and background checks. POSTED 12/09/2025

The Universal Banker plays a vital role in delivering a high-quality customer experience by performing both teller and customer service functions. The Universal Banker serves as the primary point of contact for customers in the branch, providing comprehensive service in both transactions and account management. This position combines cash-handling responsibilities with customer relationship management, providing a single point of contact for clients' financial needs. The Universal Banker is responsible for fostering a positive customer experience through efficient, accurate, and friendly service while also identifying opportunities to promote banking products and services. ESSENTIAL FUNCTIONS: Provides courteous and professional customer service by assisting customers with their banking needs. Performs a variety of financial transactions accurately and efficiently such as processing deposits, withdrawals, payments, check cashing, money orders and handling inquiries about products and services. Actively engages in cross-selling and referral activities to achieve branch sales targets by identifying and recommend products and services that meet customers' needs, such as checking accounts, loans, credit cards, and investment options. Redeems U.S. Savings Bonds Accepts loan payments and safe deposit box rental payments Admits customers to safe deposit boxes Answers inquires and provides information on various accounts, loan balances and other banking services Balances transactions at end of day and verifies cash totals Perform duties as defined in the Bank Secrecy Act/Anti-Money Laundering Program Recommends, explains, and opens new deposit accounts for customers Completes all necessary product and service documentation (such as preparing signature cards inputting account information into the system, ordering checks and ATM/Debit cards) to ensure customer needs are promptly and accurately satisfied and all security and legal requirements are met. Assist customers with Debit card questions and disputes May perform various administrative and other duties related to the operational function Prepares various activity reports and information as needed May sign such items as certified or cashier's checks. Opens or closes safety deposit boxes; billing for boxes; assists with inventory of deceased customer's boxes. Maintains confidentially of customer accounts Handles customers complaints related to the bank's services, explains service charges and follows through on misdirected items or errors Identify and mitigate potential fraud risks by verifying customer information and transaction details Document review: Reviewing documents for accuracy or legal compliance Researches and resolves customers problems by serving as a liaison between the customer and the appropriate bank area Assumes lead role in generating new customers relationship and expanding existing customers relationships Identifies customer's needs and provides advice and information (rates, terms, features, benefits, restrictions, fees, disclosures) to assist customers in making decisions which suit their financial situation. Handle customer complaints, troubleshoot problems, and escalate unresolved issues to management when necessary Refers customers to specialize products and services to the appropriate area and/or person Works closely with Electronic Banking to assist customers with Online Banking and Bill Pay questions or problems Adhere to all banking regulations, policies, and procedures to maintain a secure and compliant environment Originates wire transfer for customers as needed Assist with charge backs at supervisor's request Handle specific customer paperwork on request Participate in ongoing training, and development programs to enhance product knowledge, customer service skills, and sales techniques. Performs other task request by supervisor(s) as they relate to the bank and its functions REQUIRED EDUCATION, EXPERIENCE AND SKILLS High school diploma or equivalent; Associate's or bachelor's degree in business, Finance, or a related field preferred. Previous experience in banking, customer service, or sales is highly desirable. Strong knowledge of banking products, services, and regulations. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment, handle multiple tasks, and manage time effectively. Proficient in using computer systems, including Microsoft Office Suite, and other banking software. Cash-handling experience with attention to detail and accuracy. Ability to work flexible hours, including weekends and holidays, as needed. Ability to work independently and in a team environment. Strong attention to detail, organizational skills, and problem-solving abilities. POSITION SPECIFIC COMPETENCIES Relationship management and communication skills Proactivity Sales and Cross Selling aptitude Knowledge of banking products, services, and regulations Problem-Solving skills Compliance Ability to handle cash and maintain a balanced cash drawer Teamwork and Collaboration Adaptability and Flexibility WORKING CONDITIONS AND PHYSICAL REQUIREMENTS Regular contact with general public. May require travel to other offices to provide assistance and / or attend meetings. Also, travel for seminars and training may be required. Requires lifting of heavy coins which involves short distance movement of coin bags, which may weigh as much as 50 lbs. Position requires standing, stooping, kneeling, squatting and sitting. Must have ability to stand for long periods of time. Receives currency from all sources causes environment to be slightly unclean. Must be capable of operating all types of office equipment including computer, copy machine, fax and telephone. Lobby environment requires professional demeanor and appearance. In the instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate before, during or after, to ensure business continuity. EQUIPMENT USED Computer, telephone, fax machine, scanner, copier, printer SUPERVISORY REQUIREMENTS: None The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. This is not intended to be and should not be construed as an all-inclusive list of the responsibilities, skills, or working conditions associated with the position. While this job description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add, or remove duties and assign other duties as necessary.