Urban Renewal Manager remote jobs - 77 jobs

About the Role As a member of our Growth team, you'll play a central role in making sure that every eligible individual within our client base receives the hyper-customized experience they need to sign up for and stay engaged with Hinge Health. You'll help us scale the operation for our B2C growth channels - including email, direct mail, push, SMS and web - through automation, working as the go-to production expert in platforms such as Iterable. In partnership with our marketing strategy teams (for both acquisition and lifecycle), creative, data science, martech and engineering, you'll act as a key operational strategist in building end-to-end user-focused journeys that allow us to add to the truly moving testimonials pouring in by the day. This role is an individual contributor serving as a senior lead of both execution and technical infrastructure for marketing operations. It supports all channels across the user lifecycle and helps set technical strategy for scaling current operation and standing up new infrastructure. It acts as a mentor to the rest of the team and sets process and documentation for other team members. What You'll Accomplish Lead the design and execution of complex marketing workflows and automation improvements Develop and implement build processes, documentation, and training for focus area; provide feedback and guidance to teammates and other verticals Own process optimization to improve efficiency, reliability, and scalability of campaigns Serve as the business owner for MarTech stack improvements and recommend adoption of new tools or approaches Guide large-scale projects and initiatives that span multiple campaigns or systems Act as a technical operations thought partner for cross functional stakeholders. Proactively partner with engineering, data science, creative, and other backend teams to shape process and infrastructure. Cultivate healthy marketing data that allows us to target the right audiences with the right content at the right time, especially through segmentation Communicate updates to Growth leadership. Hinge Health Hybrid Model We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. The San Francisco office has a dog-friendly workplace program. Basic Qualifications Bachelor's degree or equivalent experience in marketing, operations, business or related field 7-10 years marketing automation, technical operations, or execution experience. Email service provider (ESP) or marketing automation platform proficiency - Iterable, Braze, Salesforce Marketing cloud, or equivalent Experience in multichannel operations - email, mail, SMS, push or web HTML fluency - editing, manipulating and troubleshooting required but not coding from scratch SQL proficiency Experience working with engineering, product or Martech teams on a marketing operations tech stack Preferred Qualifications Coding proficiency - Cursor, java, google scripts, etc. Experience implementing AI strategies in marketing operations Strong experience with data visualization tools such as Tableau, Mode, Looker, or similar platforms. Advanced skills in Excel, including complex formulas, pivot tables, and data modeling. Email service provider (ESP) or marketing automation platform (MAP) certifications Compensation This position will have an annual salary, plus equity and benefits. Please note the annual salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. The annual salary range for this position is $136,000 - $204,000 About Hinge Health Hinge Health leverages software, including AI, to largely automate care for joint and muscle health, delivering an outstanding member experience, improved member outcomes, and cost reductions for its clients. The company has designed its platform to address a broad spectrum of MSK care-from acute injury, to chronic pain, to post-surgical rehabilitation-and the platform can help to ease members' pain, improve their function, and reduce their need for surgeries, all while driving health equity by allowing members to engage in their exercise therapy sessions from anywhere. The company is headquartered in San Francisco, California. Learn more at ************************** What You'll Love About Us Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn't available where you live. Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. Modern life stipends: Manage your own learning and development Diversity and Inclusion Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter. By submitting your application you are acknowledging we are using your personal data as outlined in personnel and candidate privacy policy. #J-18808-Ljbffr

Job Description Join us at Gradient, where our purpose is to revolutionize home comfort while championing environmental sustainability. Our mission is to combat the escalating challenge of climate change by redefining how homes are heated and cooled. Today, the environmental impact of heating and cooling systems surpasses that of the entire transportation sector, and without intervention, this trend is set to escalate drastically. At Gradient, we believe that ensuring comfortable living spaces shouldn't come at the cost of our planet. We envision a future where every individual can enjoy the luxury of a comfortable home without contributing to carbon emissions. Our high-efficiency, low-carbon heat pump is just the beginning of our journey toward fully decarbonizing buildings. By joining Gradient, you'll be at the forefront of a movement to make sustainable living accessible to all, ensuring healthier communities and a brighter, greener future. Overview We are seeking an experienced Customer Support Manager with deep expertise in Zendesk to lead our customer support team and scale a high-quality, efficient support operation. This role owns the day-to-day management of customer support agents while designing and executing a support strategy that leverages Zendesk to deliver exceptional customer experiences-without adding unnecessary headcount. This role requires a hands-on leader who understands how to translate customer needs and business growth into scalable processes, automation, and reporting within Zendesk. This person will ideally live somewhere near our San Francisco Headquarters, though we are for US based remote work for the right person. The estimated base salary for this role is $110,000 - $130,000 USD per year + equity. An individual's compensation will vary on a number of factors including but not limited to geography, skills, education, experience and unique qualifications where applicable. Responsibilities Customer Experience & Quality Define and enforce quality standards for customer interactions across all support channels. Implement quality assurance processes, including ticket reviews and coaching based on Zendesk data and insights. Identify recurring customer issues and collaborate with Product, Engineering, and Operations teams to drive root-cause solutions. Act as a customer advocate by sharing insights and trends derived from Zendesk reporting. Scalable Support Strategy & Operations Develop and execute a customer support strategy that scales efficiently with business growth. Use automation, self-service, and knowledge management to reduce ticket volume and improve first-contact resolution. Optimize staffing models, schedules, and ticket routing to meet demand while minimizing the need for additional headcount. Own and track key support metrics such as CSAT, NPS, first response time, resolution time, and deflection rate. Team Leadership & People Management Lead, coach, and manage a team of customer support agents, ensuring consistent performance and engagement. Conduct regular 1:1s, performance reviews, and coaching sessions with a focus on quality, efficiency, and professional growth. Set clear expectations, KPIs, and workflows for individual contributors using Zendesk as the primary system of record. Build a culture of customer empathy, ownership, and continuous improvement. Zendesk Ownership & Optimization Serve as the primary owner and administrator of Zendesk, including configuration, workflows, triggers, automations, macros, views, SLAs, and roles. Design and maintain scalable Zendesk workflows that improve response times, resolution quality, and agent productivity. Leverage Zendesk Explore to create dashboards and reports that provide visibility into team performance, customer trends, and operational bottlenecks. Continuously evaluate and implement Zendesk features, integrations, and best practices to support growth without increasing headcount. Desired Qualifications 4+ years of experience in customer support or customer operations. 2+ years of experience managing customer support agents or similar individual contributors. Deep, hands-on experience administering and optimizing Zendesk in a production environment. Proven experience building scalable workflows, automations, and reporting within Zendesk. Strong analytical skills with the ability to translate data into operational improvements. Excellent communication, coaching, and cross-functional collaboration skills. Nice to Have Background in hardware and/or software support roles. Experience with Zendesk Guide, Explore, and advanced automations. Experience integrating Zendesk with CRM, product, or analytics tools. Background in SaaS or high-growth environments. Experience leveraging automation or AI to improve support efficiency. Benefits Equity Medical/vision/dental/life/disability insurance 401k Paid parental leave Professional Development Stipend Commuter benefits Flexible PTO We are committed to building a diverse and inclusive company. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up every day as their authentic selves. We welcome people of different backgrounds, experiences, abilities, and perspectives. Gradient is an equal opportunity employer. We do not make hiring or employment decisions on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or genetic information, in compliance with applicable federal, state and local law.

We're looking for a hands-on Customer Support Manager to build, lead, and scale a high-quality support organization. This is a “player-coach” role where you'll design the foundation of support operations while also rolling up your sleeves to handle frontline support during the early stages. What You'll Do Build and refine support workflows, SOPs, and escalation paths. Manage day-to-day support operations and ensure timely, high-quality responses. Hire, train, and mentor a growing support team. Define and track KPIs such as SLAs, CSAT, response times, and efficiency. Evaluate and implement support tools, including automation and AI-driven solutions. Develop incident-response processes and knowledge-management systems. Partner closely with Product, Engineering, and Operations teams to surface customer insights. Maintain flexibility to support operational hours that may include evenings, weekends, or holidays. What We're Looking For 5-8+ years in customer support, customer success, operations, or similar functions. Experience leading or managing support teams. Proven ability to build or scale support processes in a high-growth or early-stage environment. Strong communication skills, both written and verbal. Comfortable working cross-functionally with technical and non-technical teams. Data-driven approach to improving support performance. Empathy, patience, and a customer-first mindset. Bonus: experience or interest in retail, grocery, or supply-chain technology. Why This Role Is Exciting Build the entire support function from the ground up. High ownership and direct impact on customer satisfaction and product quality. Collaborate across teams and influence product direction with real customer insights. Work in a fast-moving, mission-driven environment focused on modernizing an essential industry. Compensation & Work Model Salary range: $120,000-$150,000 Competitive equity package Remote with travel

At Everway (formerly n2y/Texthelp), our goal is to lead the world in Neurotechnology software, helping transform the way we understand and are understood. We're a global community of over 500 team members spanning seven countries, including the UK, USA, Norway, Denmark, Sweden, Australia, and New Zealand. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued. A world where everyone can thrive. We can only achieve our goals and continue to grow by having high performing people in our team, people who share our goals and are passionate about our mission. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully. Join us at Everway - together, we can unlock the full potential of every mind. About the role A s the Customer Support Manager, you will oversee a team of Customer Support Specialists, guiding and developing them to provide exceptional support to our customers across chat, phone, and email. Beyond day-to-day management, you will play a pivotal role in driving operational improvements, embedding technology-led strategies, and leveraging AI-enabled tools to enhance efficiency and customer experience. In this role, you will ensure that inquiries are resolved promptly, manage escalations, and lead continuous optimization of support processes, resources, and systems. Your leadership will help foster a high-performing, customer-centric culture that meets and exceeds service expectations. Main Responsibilities Lead, coach, and mentor a team of Customer Support Specialists, providing ongoing feedback and development opportunities to maximize performance. Oversee omni-channel customer support operations to ensure all inquiries are handled professionally and within SLA targets, while identifying opportunities to streamline workflows and improve operational efficiency. Serve as the primary escalation point for complex customer issues, coordinating closely with Product, Engineering, and other teams to deliver effective resolutions. Monitor and analyze team performance metrics-including response time, resolution time, and customer satisfaction-using data insights to identify trends, drive process improvements, and inform technology investment decisions. Develop, refine, and optimize support processes and workflows, championing automation, AI-assisted solutions, and other technology-led innovations to improve efficiency and reliability. Manage and enhance the knowledge base, collaborating with specialists to create and optimize self-service resources; ensure content aligns with opportunities for AI-powered search, automated routing, and predictive support. Collaborate cross-functionally with Customer Success, Product, and Marketing to align on customer feedback, product improvements, and initiatives that support operational excellence. Identify trends in customer queries and escalate insights to inform product enhancements, proactive support strategies, and AI-driven predictive support models. Conduct regular team meetings and 1:1s to communicate priorities, review performance, and resolve obstacles. Ensure compliance with customer support best practices and company policies while fostering a customer-centric and innovation-minded culture. Essential Criteria 5+ years of experience in customer support or a similar role, including at least 2 years in leadership, ideally within EdTech or SaaS environments. Proven ability to manage and develop a high-performing support team, with strong coaching and feedback capabilities. Experience with omni-channel support and familiarity with key tools and platforms (e.g., Zendesk, Salesforce), including exposure to automation, AI-based support tools, or workflow optimization technologies. Strong analytical skills with experience tracking and managing KPIs, using data to assess performance, diagnose root causes, and drive operational and process improvements. Exceptional problem-solving capabilities and experience managing escalations with a strategic, root-cause-focused approach. Desirable Criteria Knowledge of the education sector, particularly K-12 or higher education, including common support challenges and technology needs. Experience managing and optimizing a knowledge base with a focus on improving self-service, automation readiness, and customer satisfaction. Familiarity with customer support best practices in cloud-based software, including AI-enabled support tools, workflow automation, and digital process optimization. Strong collaboration skills and experience working cross-functionally to implement operational improvements and technology-driven solutions. Bachelor's degree or equivalent experience in education, business, technology, or related fields. Please submit your application on our website by Monday 26 January 2026. Please note: applications may close early due to high demand, so early submission is encouraged. Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter. Ready to make an impact? Apply today and be part of a company that invests in your success! We are committed to providing a Drug-Free Workplace for all employees. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. You can view our Recruitment and Selection Policy here. Please click the link for our Privacy Notice

MadridBlues, the parent company of several e-commerce & SaaS platforms is looking for a dynamic teammate to join us to work in an environment where the demands and directions of work are constantly changing. We are a fully distributed team from over 10+ countries. Job Description Our team is very small and friendly. Hours: Extremely flexible - you can work any weekdays/weekends. All we ask is that you stay for at least 2 hours at a time. We are currently offering up to 20 hours of work per week. We have a team of 8 who's handling customer support. We are seeking a senior support specialist to head, monitor and improve the support delivery. Primary Responsibilities - Manage a team of customer support executives - Train them in best practices - Making sure all support tickets are handled as per SLA - Developing new training modules - Understanding issues and improving knowledgebase - Maintain metrics & documentation In addition you will also be handling direct support queries - Use online software to answer customer questions via email & chat - Help customers solve a wide variety of issues - Solve problems creatively Qualifications - Excellent written communication skills - Strong sense of empathy - Previous experience with web-based customer support tools - Not a requirement, but a decent sense of humor doesn't hurt :) - Experience with SaaS - 3+ Years experience in Customer support Additional Information Please specify if you are can handle a multi role. This is a remote position. Mandatory information to be sent during application Expected Hourly rate Number of hours available per week Timezone and schedule of availability (example 10 am est to 2 pm est) How soon can you get started Any additional skills which we should know about What support software have you had experience with?

Job Type: Full-Time | Commission-Based Compensation: $90,000-$120,000/year AO Globe Life is hiring mission-driven qualified candidates to serve veterans and their families through structured virtual consultations. This is a fully remote position designed for individuals who want to build meaningful careers while making a real impact-without the pressure of cold calling or traditional sales tactics. Whether you're a veteran, a military spouse, or someone with a passion for serving those who've served, we provide the tools, support, and systems to help you thrive in a flexible, high-growth environment. Key Responsibilities Conduct virtual meetings with veterans and their families to assess their benefit needs Present supplemental life, accident, and health insurance options clearly and confidently Maintain organized and compliant digital records Assist clients with policy updates, claims, and post-enrollment support Participate in team development, mentorship, and leadership workshops What We Offer 100% remote work (U.S. only) Flexible scheduling - set your own hours All pre-qualified leads provided - no cold calling or prospecting Commission-based weekly pay with vested renewals Monthly and quarterly performance bonuses Equity opportunity at qualifying performance levels Licensing support for qualified candidates Fast-track promotion and leadership development opportunities Supportive team environment that values service and mission Ideal Candidates Background in client service, consulting, or benefits advising (not required, but helpful) Strong communicators who build trust virtually Organized, detail-oriented, and self-motivated Tech-savvy (Zoom, CRM, digital tools) Passionate about the veteran community Requirements Authorized to work in the United States Reliable internet connection Windows-based laptop or PC with webcam About AO Globe Life For over 70 years, AO Globe Life has partnered with unions, credit unions, and veteran-focused organizations to deliver personalized supplemental benefits to working-class families. Our commitment to ethical service and remote-first opportunity has made us a trusted name in the industry. Interested in building a career that's meaningful, flexible, and mission-focused? Apply today. Let's serve those who've served-with purpose, precision, and heart.

Department Production Employment Type Contract Location Richardson, US Workplace type Fully remote Key Responsibilities Skills, Knowledge and Expertise About Tripledot We are Tripledot Studios, our mission is to bring the knowledge and experience of a chart-topping mobile games company into a close-knit, collaborative environment. Our teams drive projects together from conception to launch in an indie-style process combining data and creativity to make games that can be enjoyed by everyone.

Runwise is looking for a Customer Support Manager, HVAC Specialist who is highly motivated, results-oriented and focused on business growth opportunities. We are looking for a candidate who is able to work 11:30AM EST - 8:00PM EST Tuesday - Saturday as part of their regular work schedule. Preferably a candidate in PST or MST timezones Runwise (**************** is a fast-paced, customer-focused climate-tech startup that controls and runs the key energy systems (heating, water, etc…) in 8,000+ buildings throughout the US. Runwise's unique hardware and software service significantly reduces energy usage, substantially lowering costs and carbon output. As of today, Runwise's technology takes the equivalent of 100,000 cars worth of carbon emissions off the road each year. As an HVAC Technical Support Specialist, you'll combine hands-on HVAC knowledge with excellent customer service skills to help property owners and operators keep their buildings comfortable and energy-efficient. You'll troubleshoot and guide customers through heating and cooling issues, using both your HVAC background and Runwise's remote management tools. Applicants must have a high-quality internet connection. Responsibilities will include, but are not limited to: Answer inbound phone calls, emails, and texts through our 24/7 support line Provide real-time troubleshooting of customer-reported HVAC and heating system issues Remotely monitor, analyze, and adjust multifamily and commercial heating/cooling systems to optimize comfort and fuel efficiency Perform remote quality checks following installations and service visits Document and escalate complex issues to internal teams when needed Educate customers on best practices for HVAC operation and energy savings Making settings adjustments as needed using our remote interface to reduce fuel consumption and manage tenant comfort Remote quality checks after installations and service calls are performed Who you are: 1-3 years of direct HVAC field or technical support experience (residential or commercial) Solid understanding of heating controls, boilers, and/or building automation systems You have excellent social and communication skills and find it easy to get along with others You thrive by building long-term relationships and partnering with a range of customers from individual business owners to C-level executives You are a problem solver and can diagnose and help troubleshoot problems quickly and efficiently You are adaptable to quickly changing situations You are a teacher at heart (or by profession) with the ability to distill technical or complex systems into simpler concepts to empower customers You are willing and capable of working very hard and at times longer hours during peak season (winter) You are passionate about real estate and/or energy efficiency Salary range: $60,000 - $80,000 based on experience level What you believe: No job is too small. Sincerity builds trust. Setbacks fuel progress. Efficiency is vital. Benefits: Medical, dental, and vision insurance HSA & FSA options Paid Parental Leave Access to Talkspace & Health Advocate Flexible PTO Commuter Benefits 401K Company-paid life insurance Voluntary supplemental life insurance Free in-office lunch on Wednesdays Hybrid work environment Summer Fridays Monthly L&D Series Employee Resource Groups (e.g. DEIB Committee, Run Club) This is an excellent opportunity to join a fast-growing company, one of the true leaders within energy efficiency in the Northeast. You will be surrounded by talented people, including working very closely with our co-founder and sales leader. Your success will also make a tangible impact on reducing carbon emissions across the country, within the cities where we operate.

Job Title: Remote Customer Support Manager Hourly Pay: $30 - $35/hour We are seeking a highly motivated and experienced Customer Support Manager to lead our remote support team. In this role, you will oversee day-to-day support operations, drive customer satisfaction initiatives, and empower a team to deliver top-tier service. If you're a strategic thinker with a passion for people and process improvement, we want to hear from you! Key Responsibilities: Lead and manage the customer support team to ensure timely and effective handling of inquiries Design and implement support policies, procedures, and best practices to enhance service delivery Monitor KPIs and customer satisfaction scores to continuously refine team performance Resolve escalated issues and ensure customer concerns are addressed with professionalism and care Provide coaching, mentorship, and development opportunities for support staff Partner with internal departments to align customer support with business objectives Qualifications: Proven leadership experience in customer support or related roles Excellent communication, conflict resolution, and analytical skills Proficiency with CRM systems and customer service tools Strong organizational abilities and a proactive, solution-oriented mindset Ability to manage and motivate a remote team effectively Reliable high-speed internet and a quiet, dedicated home workspace Perks & Benefits: Fully remote work with flexible scheduling Competitive pay: $30 - $35 per hour Paid training and access to leadership development resources Opportunities for weekend shifts and adaptable hours Clear path for career advancement within customer experience leadership Supportive, inclusive team culture with open communication

Renewals Manager (RM) is a quota carrying role that collaborates with Cisco sales teams and partners on the renewal of recurring offers for a defined set of accounts. RMs work collaboratively to develop a comprehensive view of customer renewal requirements and objectives to define a strategy for on-time renewals. RMs possess solid understanding of negotiation strategies and orchestrate cross-functional resources to secure every renewal, minimizing risk and annual recurring revenue (ARR) attrition. This role can be performed from any location within the United States. What You'll Do: Aligned to accounts and territories based on ATR (Available to Renew) thresholds; Digital and partner go to market motion in commercial and long tail market segments. Assumes responsibility for renewing end customer agreements for Cisco's recurring offer portfolio including software subscriptions and support services while increasing retention and expansion of ARR. Leads the end customer renewals sales process and engagement in collaboration with the Cisco and (where applicable) channel partner account team from opportunity identification to close. Validates the customer installed base, contractual model, purchasing structure and channels and adoption status by using account team knowledge, Renewal Specialist capabilities, supporting functions and data insights available to evaluate resulting renewal strategies and risks. Maximises Renewal Plays to support revenue retention, offer migration, contract co-termination/consolidation and development of expansions opportunities for joint pursuit with account manager, specialist sales teams and channel partner. Develops the renewal strategy, accompanying value and commercial proposition based on the customer's specific T-Minus renewal timeline. Leads the management and forecasting of Renewals opportunities and any related attrition, advising the account team in the overall negotiation to ensure integrity of the renewal portion of any (larger) agreement. Works with end customer decision makers and all parties involved to ensure an on-time renewal is supported by timely commercial and contractual agreement, quote availability and ordering arrangements. Impacts own team and sales or account teams whose work activities are closely related to the renewals motion of the account or region that they are aligned to. May recommend improvements to existing renewals processes and solutions to improve the customer renewals cycle. Typically focused in Mid-size to Major accounts (may vary by region and country). Meet booking target and achieve quarterly strategic goals by increase OTRR, Grow ARR, Reduce customer attrition, Optimize and simplify renewals experience Has assigned set of territories or accounts. Relies on manager for guidance on daily work activities and problem solving. Minimum Qualifications: 2+ years of related experience. Bilingual (Spanish - English); Portuguese is a plus. Preferred Qualifications: Understanding of Renewal processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in Renewal motion. Value Proposition Development - different GTM channel and supporting governance mechanisms. Basic understanding of analytics and programmatic processes. Applies understanding of how the team relates to Renewals Managers & Specialists to improve efficiency of own work. Understanding of software subscription, licensing and support service contracting models. Discovery, negotiation, and closing skills at all levels. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada:The starting salary range posted for this position is $79,700.00 to $139,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $89,900.00 - $172,700.00 Non-Metro New York state & Washington state: $87,600.00 - $168,200.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role As a Manager, Renewals - AMER at GitLab, you'll lead a high-performing team responsible for driving customer retention and revenue growth across strategic market segments. You'll coach and develop your team to master our forecasting methodology, execute disciplined renewal processes, and deliver predictable business outcomes. Your focus will be on building a culture of accountability, mentoring individual contributors to excel, and partnering closely with sales, customer success, and leadership to ensure seamless renewals that keep our customers thriving on the GitLab platform. This is a unique opportunity to shape how we approach renewals at scale while developing strong leaders within your organization. Some examples of our projects: Refining renewal forecasting processes to achieve greater accuracy and provide the business with predictable visibility into quarterly and annual revenue Building automated workflows and touchpoints in Salesforce that enable your team to manage large portfolios efficiently while maintaining personalized customer engagement What you'll do Lead and develop a team of five Renewal Managers focused on AMER (Americas region) accounts, providing coaching and accountability to elevate team performance and drive continuous improvement. Establish and maintain a strong team culture by fostering collaboration, setting a high bar for excellence, and creating an environment where team members feel supported and empowered to grow. Drive forecasting accuracy and business visibility by ensuring your team understands renewal methodologies and delivers predictable month-over-month and quarter-over-quarter forecasts within a 5% accuracy range. Partner closely with cross-functional leaders including Sales AVPs, Regional Directors, Customer Success Managers, and Renewals Operations to align on strategy, identify renewal risks, and execute mitigation plans for at-risk accounts. Guide your team in leveraging data and tools such as Salesforce and Gainsight to monitor customer health, adoption trends, and revenue impact, enabling data-driven decision-making and strategic account interventions. Lead your team's engagement in forecasting calls, account reviews, and best practice sessions to share learnings, celebrate wins, and collectively drive renewal KPIs including 70%+ retention rates and strong on-time renewal performance. Develop product knowledge and business acumen within your team, ensuring they understand GitLab's value proposition, competitive positioning, and how to navigate customer escalations and complex negotiations with confidence. Model a customer-centric mindset and empathetic approach, demonstrating how to balance business metrics with genuine concern for customer success and long-term relationship building. Leverage tools daily (such as Gainsight, Gong, and Claude) to generate insights and create compelling reports and presentations that tell the story of your team's performance and inform strategic decisions. What you'll bring Proven leadership experience managing and developing high-performing teams with strong coaching and mentoring abilities. Deep understanding of renewal forecasting methodologies and ability to translate customer health metrics into accurate business forecasting. Experience partnering strategically with sales leadership on renewal strategy, forecast planning, and customer retention initiatives. Proficiency with Salesforce, including ability to build reports and create analytics-driven presentations. Familiarity with customer success platforms (e.g., Gainsight) and call intelligence tools (e.g., Gong). Strong business acumen and ability to navigate complex customer conversations, escalations, and negotiations while maintaining relationships. Foundational knowledge of GitLab's product, value proposition, and DevSecOps approach. Exceptional communication and presentation skills to articulate strategy and insights to cross-functional partners. Customer-centric mindset with empathy and commitment to delivering excellent experiences while achieving business metrics. Background in renewals, customer success, or sales operations preferred; candidates with transferable leadership experience in revenue operations are welcome. About the team We are dedicated to driving customer retention and growth by managing the end-to-end renewal process for a large portfolio of customers. Our mission is to deliver a seamless, efficient, and positive renewal experience that supports long-term customer success. We leverage automation, data-driven insights, and close collaboration with Customer Success and Sales teams to proactively engage customers, identify risks and opportunities, and ensure timely renewals. We operate in a global, asynchronous environment, utilizing tools like Salesforce, Gainsight, and Gong to coordinate efforts and maintain high standards of customer satisfaction. Learn more about our approach and best practices in the Renewals Manager Handbook. The base salary range for this role's listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range$119,000-$200,000 USDHow GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

LogicGate is a global leader in Governance, Risk, and Compliance (GRC) solutions, with a mission to deliver the software and capabilities enterprises and their people need to understand and manage their risks and transform them into strategic opportunities. Built by experts, our award-winning Risk Cloud delivers over 40 purpose-driven solutions on a unified, modern cloud platform for connected, holistic risk and compliance management to scale with and meet the evolving risk landscape and organizational needs. At LogicGate, our people are the foundation of everything we do. We are committed to delivering an exceptional experience for our employees and our customers by empowering and enabling our people to take ownership, make an impact, and deliver their best work. Role Summary: Ideally based in Seattle or Chicago LogicGate is seeking a detail-oriented and innovative Senior Marketing Operations & Analytics Manager who excels at transforming, optimizing, and scaling high-performing marketing and sales development efforts. You will champion data-driven decisions, operational excellence, and collaborative execution in a dynamic SaaS environment. Leveraging AI-driven solutions and emerging technologies, you will drive efficiency and continuous improvement, strengthen our go-to-market foundation, and ensure marketing programs convert into predictable pipeline generation. This high-visibility, high-impact role sits at the intersection of strategy, systems, data, and execution. Your impact will be shaped by your ability to operationalize cutting-edge account-based experience (ABX) approaches-leveraging ABX platforms and advanced AI workflows-to accelerate pipeline and revenue growth. You will work hand in glove with the Marketing and Demand Generation teams to build the processes and technology stack that support company-wide priorities, focusing on scalable systems, segmentation and audience management, analytics and reporting, and innovative practices that fuel sustainable success. Duties & Responsibilities: Shape and Drive an Innovative Marketing Operations Strategy: Collaborate deeply with Marketing and Sales leadership to define and execute a roadmap that leverages ABX principles and AI-powered capabilities, continually seeking new ways to innovate, automate, and improve processes for demand generation and pipeline growth. Advance Technology, Data, and AI Integration: Lead the thoughtful selection, integration, and optimization of marketing automation, CRM, ABX platforms, analytics, and prospect engagement tools. Champion adoption of agentic and co-pilot AI workflows to unlock greater efficiencies, lower acquisition costs, and foster smarter decision-making. Full-Funnel Analytics & Campaign Attribution: Develop and maintain reporting, dashboards, and KPI inspection cadences (including weekly/monthly pipeline meetings), utilizing AI-driven analytics to measure, predict, and improve funnel and campaign performance-especially ABX and demand gen programs. Deliver actionable recommendations that drive continuous optimization and innovation. Drive quarterly/annual planning inputs, pipeline modeling, and KPI frameworks. Elevate Lead Management with Intelligent Automation: Build and refine automated workflows for lead capture, scoring, nurturing, enrichment, and routing. Ensure ABX-qualified accounts and leads are prioritized efficiently, using AI solutions to enhance speed, accuracy, and conversion. Process Improvement: Identify bottlenecks in workflows and propose innovative, scalable solutions to drive continuous improvement and operational excellence. Champion Data Quality, Governance, and Scalable Systems: Design workflows and processes across marketing systems, proactively leveraging AI for data enrichment, cleansing, and predictive modeling to support both broad-based and targeted ABX outreach. Strengthen Cross-Functional and AI-Enabled Alignment: Partner with RevOps and Finance to align operations and technology with go-to-market and customer engagement strategies, incorporating intelligent automation and data-driven insights to maximize impact and scalability. Standardize, Document, and Scale Best Practices: Continuously evolve workflows and operational standards to ensure the marketing and demand generation teams scale with efficiency and agility as ABX and AI initiatives expand. Qualifications: 5-7+ years' experience in Marketing Operations or similar capacity at a fast-growing company (at a B2B SaaS company, preferably). B. A. or B.S. required, MBA or another advanced degree a plus. Deep knowledge and hands-on experience with email marketing - Marketo and/or Pardot certification highly preferred. Hands-on experience with marketing automation (e.g. Pardot, Marketo), CRM (e.g. Salesforce), prospect engagement (e.g. Outreach), ABX (e.g. 6Sense) platforms, and other AI-driven tools for campaign, analytics, and process optimization. Robust expertise in lead management, scoring, enrichment, and attribution modeling, increasingly utilizing automation and AI to drive both broad and account-based campaign success. A successful track record of managing multiple simultaneous projects, balancing competing priorities, and delivering projects on time. Excellent written communication and copywriting skills, with strong attention to detail. A natural project manager who takes initiative and is not afraid to ask clarifying questions. Superior interpersonal, team building and persuasion skills to collaborate and drive projects with global teams, and-in an ideal candidate-a sense of humor. Growth mindset with inherent curiosity and personal drive; ability to deal with ambiguity and operate independently. Natural inclination for analytical rigor-translating complex, multi-source data (including AI-powered insights) into clear, actionable strategies and continuous improvement or marketing, ABX, and demand generation outcomes. Possesses a passion for technology and process management. The anticipated base salary range for the role is $120,000 - $150,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested. LogicGate's Hybrid Workplace Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above. Total Rewards We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace. In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays. Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program. Our Culture At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with. We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees' differences are celebrated and everyone is encouraged to bring their authentic selves to work. We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture. LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes. We are proud to have been recognized as a top workplace by Built In, Crain's Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition. Learn more about our culture here. Excited about LogicGate but not familiar with GRC? GRC stands for Governance, Risk, and Compliance GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.

Who We're Looking for ParentSquare is seeking a highly organized and customer-focused Renewals Manager to lead our customer renewals and contract management function. This individual will be responsible for overseeing the full lifecycle of customer renewals, building scalable processes, and managing a team to drive timely, accurate, and seamless renewals. The Renewals Manager will also serve as a trusted partner to both customers and internal teams, ensuring long-term customer retention and operational excellence. The ideal candidate is a strong people leader, proactive in optimizing workflows, and experienced in renewals, pricing, and cross-functional collaboration in a fast-paced environment. This role will include: Lead the renewals function: Manage and mentor a team responsible for executing customer renewals and contract management. Oversee the full renewal lifecycle from initial outreach to final contract execution, ensuring accuracy, efficiency, and a high-quality customer experience. Serve as an escalation point for complex renewal and contract issues, providing solutions and guidance to both customers and internal stakeholders. Develop and refine renewal strategies to improve retention rates, accelerate renewal cycles, and minimize churn. Manage and optimize renewal pricing by applying pricing programs, consortium agreements, and other negotiated terms. Oversee vendor forms, registrations, and compliance processes, ensuring contracts are complete, accurate, and executed in a timely manner. Build cross-functional alignment with Sales, Customer Success, Legal, Finance, and Security to resolve escalations, streamline processes, and ensure accurate documentation. Implement operational improvements: design playbooks, track KPIs, and drive automation to scale the renewals process. Report on key renewal metrics (retention rates, renewal timelines, revenue impact) and provide insights to leadership for continuous improvement. Our ideal candidate will have the following: 5-7 years of experience in renewals, account management, contracts, or related functions, with at least 2 years in a people management role. Strong background in account management and customer retention, with proven ability to lead teams and drive outcomes. Demonstrated experience managing the contract lifecycle, pricing strategies, and customer renewal processes. Excellent leadership, communication, and relationship-building skills, with the ability to influence stakeholders and collaborate cross-functionally. High attention to detail and organizational skills, with a proven ability to manage competing priorities in a deadline-driven environment. Experience working with CRM and ERP systems (HubSpot, NetSuite, Maxio) and comfort with data-driven decision making. Strong business judgment and problem-solving skills, with the ability to balance customer satisfaction and company objectives. The perks of working for us are great! You'll get your foot in the door as our company continues to grow. We're big believers in work-life balance and provide Employer-paid health insurance (including dependent coverage) Employer-match 401K retirement savings program from day 1 of employment Stock options Paid Family Leave Health + wellness reimbursements Generous PTO 15 paid holidays, including your birthday! As a fully remote team, we'll make sure you have all the tools and equipment you need to make your home office a place where you can thrive. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. The salary range for this role will be paid at $120,000 to $150,000 annually, DOE.

The Opportunity Ulteig is seeking a motivated Senior Urban Planner to join our Water & Environment group. This role is responsible for leading and supporting signature projects contributing to city/county and utility sustainability goals, increased resiliency of infrastructure, capital improvement and master planning, and environmental regulatory compliance. The successful candidate will collaborate with multidisciplinary teams to deliver innovative solutions for public and private sector clients, balancing community needs, regulatory requirements, and sustainable growth. What You'll Do Project Planning & Management Develop and implement comprehensive plans addressing sustainability (e.g., Climate Action Plans, GHG inventories), land use, zoning, and public infrastructure and utilities (e.g., roads, stormwater, water, wastewater, and/or power), while considering community needs (e.g., active transportation, recreational space, equity). Conduct research and analyze demographic, economic, and spatial data to inform planning decisions. Prepare planning documents, reports, and presentations for internal and external stakeholders. Review site plans and development proposals to ensure compliance with zoning laws, building codes, and community goals. Collaborate with architects, engineers, and other professionals to ensure integrated planning solutions. Policy & Regulatory Analysis Formulate and recommend procedures, guidelines, and priorities for plan implementation. Evaluate and recommend changes to infrastructure planning procedures, zoning ordinances, land use policies, and development regulations. Monitor, interpret, and stay current on local, state, and federal legislation affecting urban development (land use and zoning ordinances), infrastructure funding, and environmental, sustainability, and resiliency initiatives. Community Engagement & Communication Facilitate public meetings, workshops, and community engagement sessions to present project details, gather input, and communicate planning initiatives. Present findings and recommendations to planning commissions, boards, and the public. Develop and maintain strong professional relationships with clients, regulatory agencies, and community partners. Project Implementation & Oversight Manage project timelines, budgets, and deliverables for planning initiatives. Oversee development and implementation of sustainability and urban infrastructure planning projects as needed. Lead and maintain client communication protocols and meetings throughout a project, organizing discussions on schedules, QA/QC, stakeholder engagement, deliverables, etc.. Business Development & Team Collaboration Assist with business development activities, including proposal writing, client outreach, and networking. Collaborate with multidisciplinary teams across Ulteig's Lifeline Sectors (Water, Power, Renewables, Transportation). Mentor and support junior staff in technical and professional development. What We Expect from You Bachelor's or Master's degree in Urban Planning, Environmental Science, Geography, Public Administration, or a related field. 10+ years of relevant experience in environmental planning, sustainability, resiliency, or related disciplines. Certification by the American Institute of Certified Planners (AICP) is preferred. Strong analytical, organizational, and communication skills. Experience in community engagement and public consultation. Knowledge of zoning laws, land use regulations, and urban development and infrastructure planning processes. Experience in environmental sustainability, energy efficiency, waste management, climate change policies, and public health a plus. Excellent communication, organizational, and project management skills. Ability to prioritize and multitask under strict deadlines. Strong interpersonal skills with the ability to establish and maintain effective working relationships with staff, management, public, and external agencies. Must be comfortable working in a highly collaborative team environment. Demonstrates openness to innovation by embracing and applying evolving technology and AI tools to enhance workflows, solve problems, and drive continuous improvement. Must have authorization to work permanently in the U.S. As you consider applying for a position at Ulteig, we encourage you to think outside the box - because we do! You might not meet 100% of the skills listed in a description, but we are committed to hiring people with exceptional talent, ability, and potential, and then creating an environment where they can become the best versions of themselves. We don't want to miss out on the possibility of speaking with the next outstanding Ulteig team member, so please apply if you think this role is a great match for your unique skills and strengths. And, yes, relevant military experience is absolutely considered for transitioning service members. What You Can Expect from Ulteig Ulteig is a purpose-driven organization that has built a culture focused on people, both our clients and our employees, for over 80 years. Working at Ulteig is more than a job, opening opportunities to make an impact by creating and solving for a sustainable future. We recognize our success relies heavily on the dedication and focus of our workforce; this is why we make investing in our employees a top priority. We prioritize flexibility and staying connected to meet your needs and help you achieve your goals. We value your unique perspective, respect your individuality, and celebrate your contributions. At Ulteig, we take our success and the success of our clients personally. We offer our team members: Flexible Workplace Employee Ownership Competitive Pay Comprehensive Benefits Package Collaborative Environment Innovative Culture Our vision is to be the most trusted partners transforming our world's critical infrastructure. Ulteig connects people and resources to develop compelling, integrated solutions across multiple Lifeline Sectors , including Power, Renewables, Transportation, and Water. Ulteig is a trusted partner in engineering North America's essential infrastructure and leverages its expertise with a wide range of public and private clients. At Ulteig, we care deeply about our team, listening to their needs and ensuring they have the tools necessary to be productive, whether they choose to work remotely, hybrid, or in the office. Regardless of where you work, you are empowered to build a workday that best suits your strengths. We strive to ensure a balance and separation between home and work life. We support a flexible working schedule so employees are able to focus on what's important to them. If you would like to be a part of a company that empowers their employees, apply today! Ulteig is a Drug-Free Workplace ACHIEVE | GROW | COLLABORATE Additional Opportunity Details: Target Base Compensation Range for this role is $118,500- $160,600 * Factors that may be used to determine your actual salary include your job-specific skills, education, training, job location, number of years of experience related to this role and comparison to other employees already in this role. This position will be posted for a minimum of 3 days and will continue to be posted for an average of 60 days until a qualified applicant is selected or the position has been cancelled. Notice to Recruiters and Staffing Agencies: to protect the interests of all parties, Ulteig Engineers, Inc., will not accept unsolicited resumes from any source other than directly from a candidate or an approved vendor that has a written and signed agreement in place with Ulteig. Please do not contact or forward resumes to our company employees or locations. Any unsolicited resumes will be considered Ulteig property. Ulteig is not responsible for any charges or fees related to unsolicited resumes.

About the Role The Renewals Manager owns and drives the end-to-end renewal motion for a defined book of business, ensuring strong customer retention, predictable revenue outcomes, and long-term account value. This role partners closely with Customer Success, Account Management, and Sales to proactively manage renewal risk, negotiate commercial terms, and deliver value-aligned renewal outcomes that support Abnormal's growth goals. As a more senior individual contributor, the Renewals Manager is expected to independently manage renewal strategy for their accounts, identify and mitigate risk early, and influence renewal outcomes through strong commercial judgment and customer advocacy. In addition to securing renewals, this role plays a meaningful part in expansion motions such as licensing true-ups and value-based upsells. This position is ideal for candidates with proven renewal ownership who can balance customer empathy with commercial rigor in a fast-paced SaaS environment. Who you are A confident, accountable owner of renewal outcomes who thrives with autonomy Commercially minded, with the ability to negotiate effectively and influence decision-makers Proactive in identifying renewal risk and developing mitigation strategies Comfortable managing competing priorities across a complex book of business Clear, direct communicator with strong executive presence Data-driven and thoughtful in forecasting, planning, and prioritization Collaborative partner who builds trust across Customer Success, Sales, and cross-functional teams What you will do Own the end-to-end renewal process for a defined set of accounts or territory, from early engagement through close Lead renewal strategy and negotiate contract terms that balance customer needs with Abnormal's business objectives Partner closely with Customer Success and Account Management to maintain strong customer health and retention Proactively identify at-risk renewals and develop mitigation plans to drive successful outcomes Manage renewal timelines, pricing conversations, and execution with minimal oversight Identify and execute expansion opportunities, including licensing true-ups and value-based upsells Deliver accurate renewal forecasting and reporting, using data to inform prioritization and strategy Leverage customer insights to guide value-based conversations and renewal positioning Collaborate with channel and partner teams to ensure smooth, aligned renewal experiences Must Haves 2-4 years of experience in Renewals, Customer Success, Account Management, or a related SaaS commercial role Proven ownership of contract renewals, including negotiation and close Strong understanding of customer lifecycle management and renewal risk indicators Experience negotiating pricing, terms, and objections with customer stakeholders Ability to assess customer health and translate insights into renewal strategy Proficiency with CRM systems (e.g., Salesforce); Gainsight experience preferred Strong analytical skills to support forecasting, reporting, and renewal planning Familiarity with Abnormal's products and services, or the ability to ramp quickly #LI-TC1 Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. Position Overview The Head of Renewals will lead the renewals function, ensuring predictable recurring revenue and an exceptional customer renewal experience. This leader will manage a team of Renewal Managers and Specialists, partner cross-functionally with Customer Success, Sales, and Finance, and own the strategy, forecasting, and execution of renewals across all customer segments. This is a high-impact role that combines strategic planning, commercial acumen, and operational leadership to maximize retention and growth within our existing customer base. Key Responsibilities Own and execute the renewals strategy, ensuring high on-time renewal and retention rates. Manage, coach, and develop a high-performing team of renewal professionals. Partner cross-functionally with Customer Success, Sales, Finance, and Legal to deliver seamless renewal experiences. Build and maintain renewal playbooks, forecasting models, and performance dashboards to drive visibility and accountability. Forecast renewal revenue accurately and report retention metrics to senior leadership. Analyze churn and retention data to identify trends, root causes, and process improvement opportunities. Lead contract negotiation and pricing discussions to optimize renewal outcomes. Drive automation and process efficiency, working with RevOps and Systems to optimize CRM and CPQ tools. Collaborate with Product and Marketing to feed customer insights into roadmap and value communication strategies. Key Competencies 1. Commercial Acumen Strong understanding of SaaS revenue mechanics - ARR, churn, gross and net retention, and expansion. Balances customer value with business outcomes. Anticipates renewal risks and acts proactively. Uses financial and operational data to inform decisions. Understands pricing, contract structure, and revenue impact. Demonstrates strong negotiation and business judgment. 2. Leadership & Team Development Builds, coaches, and leads a high-performing renewals team. Sets clear KPIs and performance expectations. Provides coaching and development opportunities. Fosters a culture of accountability and collaboration. Leads with empathy and resilience through change. 3. Operational Excellence Designs and manages scalable, efficient, and predictable renewal processes. Implements consistent renewal workflows and automation. Drives forecasting accuracy and process discipline. Partners with RevOps to optimize systems and tools. Continuously improves renewal processes to support scale. 4. Customer Centricity Aligns renewal success with customer value and satisfaction. Partners with CS to ensure adoption and value realization. Builds trusted relationships to support long-term retention. Handles escalations with a solution-oriented mindset. Uses customer feedback to influence product and pricing. 5. Collaboration & Influence Works cross-functionally to align strategy, process, and outcomes. Partners with Sales, Finance, and Legal on renewals. Communicates clearly and persuasively across teams. Influences through insight and data, not authority. Builds trust and alignment with internal stakeholders. Qualifications 7-10+ years of experience in B2B SaaS renewals, account management, or customer success, with 3+ years leading teams. Proven track record of achieving or exceeding renewal and retention targets. Experience scaling a renewals function in a high-growth SaaS environment. Strong proficiency with Salesforce, CPQ, Gainsight, or similar tools. Excellent analytical, communication, and stakeholder management skills. Bachelor's degree required; MBA or equivalent preferred. Performance Metrics Gross Revenue Retention (GRR) Net Revenue Retention (NRR) On-Time Renewal Rate Upsell / Cross-Sell Contribution Forecast Accuracy Team Engagement & Productivity The listed Pay Range reflects base salary range, except for sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commission/sales bonus targets and annual base salary for the role. This pay range may be inclusive of several career levels at Apollo and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include equity; company bonus or sales commissions/bonuses; 401(k) plan; at least 10 paid holidays per year, flex PTO, and parental leave; employee assistance program and wellbeing benefits; global travel coverage; life/AD&D/STD/LTD insurance; FSA/HSA and medical, dental, and vision benefits. Annual Pay Range$200,000-$240,000 USDWe are AI Native Apollo.io is an AI-native company built on a culture of continuous improvement. We're on the front lines of driving productivity for our customers-and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here. Why You'll Love Working at Apollo At Apollo, we're driven by a shared mission: to help our customers unlock their full revenue potential. That's why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core-we're all for one, meaning you'll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins. If you're looking for a place where your work matters, where you can push boundaries, and where your career can thrive-Apollo is the place for you. Learn more here!

At Hirevue, Renewals Managers are the stewards of our most important customer relationships. You'll own how and why customers continue to partner with us - driving renewals, protecting long-term value, and helping accounts grow. This is a great role for someone who enjoys working with customers, negotiating smart deals, and turning insight into action. You'll collaborate closely with Customer Success, Sales, Finance, and Legal to create win-win outcomes for both HireVue and our customers. What you'll do Own renewals and expansion for a portfolio of strategic customers Lead thoughtful, data-driven renewal and upsell conversations Partner with Customer Success Directors to show customers the real value they get from Hirevue Drive strong retention and multi-year renewals Identify risk early and build plans to keep customers successful Forecast and track renewal performance Build and develop a high-performing renewals team Work closely with Sales, Finance, Legal, and Operations on smooth renewal execution Qualifications What we're looking for 2-5+ years of experience in B2B SaaS renewals, account management, or technology sales A track record of hitting or exceeding retention and revenue goals Experience working with large enterprise customers Strong communication, presentation, and negotiation skills A collaborative, data-driven, and proactive mindset Experience driving multi-year renewals and account growth Additional Information Why Hirevue You'll play a direct role in keeping our customers successful and our business growing - with real ownership, supportive teammates, and meaningful impact. All team members at Hirevue are expected to embody our core values, which are the H.E.A.R.T. of Hirevue. They are: Hero for our Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, and Take Action and Go. This position is a work-from-home role. The individual in this role must be able to work from home in an environment free from distractions, where they can attend virtual video meetings. Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, HireVue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device, ensuring privacy for personal data. Medical, dental and vision insurance | 401(k) with employer match up to 4% | Unlimited Paid Time Off Click Here for more information on US Benefits Hirevue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines. Hirevue is NOT currently hiring in: AK, IA, ME, MS, NM or WV. #remote-us

Environmental Science Associates (ESA) is a 100% employee-owned environmental consulting firm. We plan, design, permit, mitigate, and restore for projects across our communities, infrastructure systems, open spaces, and wildlands. We are 50 years strong in 21 offices across California, the Pacific Northwest, and the Southeastern United States. ESA is seeking an Urban Planner - Community Planning to join our Northern California Community Development team, with 2-7 years of professional experience. Strong preference for candidates with 3+ years' experience who are ready to take on increasing responsibility in project delivery while learning from experienced planners, scientists, and designers. This is an exempt, full-time, salaried position that follows a hybrid work model, combining in-office collaboration with flexible remote work, and offers opportunities to work on projects both in-office and off-site throughout the region. Qualified candidates must be within a commutable distance to one of our NorCal ESA Offices including: San Francisco, Sacramento, Petaluma, Oakland, & San Jose. Preference given to candidates able to work hybrid in our San Francisco office. This role may involve some travel for site visits, projects, and in-person team collaboration as needed. Please note, writing samples may be requested as a step in the interview process. Who You Are Are you ready to take the next step in your planning career and help shape communities across Northern California? Do you enjoy working on meaningful land use and community planning projects alongside multidisciplinary teams, while continuing to grow your technical and project management skills? If so, ESA invites you to chart your professional journey with us. Growing Community Planning Professional: You have a solid foundation in land use and community planning and are excited to continue developing your technical expertise across related disciplines, including climate resilience, transportation planning, and urban design. You are comfortable supporting and leading planning tasks, conducting research and analysis, and contributing to high-quality planning documents. You are a strong technical writer, able to translate complex ideas, data, and policy frameworks into clear, well-organized, and accessible written materials. Organized and Reliable Project Contributor: You enjoy managing your work, meeting deadlines, and coordinating with project managers and teammates. You are ready to lead defined work tasks and support project schedules, budgets, and deliverables, and you are comfortable collaborating with colleagues across multiple offices and locations. Collaborative and Curious Team Player: You thrive in a fast-paced, collaborative environment and enjoy working with people from different disciplines and backgrounds. You value learning from others, adapting to evolving project needs, and contributing ideas that strengthen project outcomes. Equity-Minded Planner: You are committed to equity, inclusion, and community impact and want to be an active participant in building ESA's Justice, Equity, Diversity, and Inclusion (JEDI) culture. You value collaboration, mentorship, sponsorship, and supportive team environments and are eager to contribute to and grow within a workplace that prioritizes inclusive practices, shared learning, and professional development. Must hold a Bachelor's degree in Urban Planning, Environmental Studies, Geography, Public Policy, or a related field. Master's degree is a plus Previous experience with project management, entitlement support and applications, urban design, climate/resilience planning is a plus, not required You are open to fieldwork if needed and can walk long distances carrying a backpack; and are able to lift at least 50 pounds. You are confident working outside, in remote and rural settings, as well as in urban environments. Physical outdoor work may include, but may not be limited to, work in all types of weather, traversing uneven ground and sometimes steep terrain in vegetated environments, agricultural fields, arid lands, and along stream banks. You may be exposed to inclement weather and uncomfortable working conditions. Some early morning, late night and/or weekend work, as well as long hours may be required. What You Will Do for ESA As an Urban Planner - Community Planning, you will contribute to and help lead planning work across a variety of community-focused projects while continuing to grow your skills through mentorship, collaboration, and hands-on experience. Technical Planning and Task Leadership Perform land use and community planning research and analysis, including zoning interpretation, policy review, demographic and spatial analysis. Serve as a contributing author of planning documents such as Specific Plans, Area Plans, Master Plans, General Plan updates, zoning and design standards, technical memoranda. Prepare clear, concise, and well-supported draft documents and graphics. Lead assigned planning tasks with guidance from senior staff, applying standard planning methods and sound judgment. Project Coordination and Support Support project managers with task tracking, schedules, and coordination of deliverables. Assist with scope, schedule, and budget tracking for assigned tasks. Deliver work on time and within budget, communicating proactively about progress and challenges. Participate in quality control and peer review to ensure accuracy and consistency. Collaboration and Engagement Work closely with interdisciplinary teams, including planners, scientists, engineers, and designers, across ESA's business lines and offices. Participate in public outreach and engagement efforts, including facilitation assistance, coordination, and preparation of materials for public meetings, workshops, and stakeholder engagement activities. Attend and participate in client and agency meetings as appropriate. Additional Opportunities In addition to core project responsibilities, this role offers opportunities to grow professionally and engage more broadly across the firm. Demonstrate a growing interest in business development, including learning how client relationships are built and maintained and supporting efforts to grow ESA's client base. May participate in proposal development activities, such as assisting with scope development, budgeting, and scheduling, under the guidance of senior staff. Engage in ESA initiatives and internal programs, including those focused on innovation, digital tools, and responsible use of AI, that support collaboration, efficiency, and professional growth. Show a growing interest in project management, including learning about project delivery, coordination, and financial tracking. Participate in professional organizations, conferences, and industry events to support professional development and broaden planning knowledge. Other ad-hoc tasks as needed What's Special About Our Team This position will sit within ESA's Northern California Community Development business group. Our Community Development team has built a legacy of success providing planning services, environmental compliance and clearance, and advancement. We combine our firm's technical depth in natural resources science and environmental planning with deep knowledge of local regulatory practices and procedures, including the most current legislation and case law, to create value-added, cost-effective, and legally defensible solutions for our clients. ESA is unique in that we have a deep scientific, technical, and regulatory expertise, which we apply to our planning and environmental review projects. We keep project approval and implementation at the forefront, balancing long-term planning, community attributes, stakeholder objectives, and cost. Our focus is on our clients' needs and delivering high quality planning, CEQA, and NEPA documents. We prioritize comprehensiveness and clarity, and the result is that our documents are frequently recognized by professional organizations with awards for creative approach and quality. We maintain strong, lasting relationships with the clients we serve. What's Special About ESA Joining ESA means becoming part of a close-knit team of environmental professionals who contribute to outstanding projects, improve environmental stewardship, and advance a more sustainable and resilient future for our communities and wild places. At ESA, we provide benefits such as medical, dental, and vision insurance (paid at 70% for you AND your family), annual allocations of company share through our ESOP, a 401(k) plan with company match, and paid vacation, sick leave, and holidays, to name a few. We also provide specific programs whether you want to further your technical expertise, sharpen your business acumen, or help lead the next generation of employee-owners. We want to support you in reaching your career goals through tuition reimbursement, professional development bonuses, and attendance at conferences. ESA has established multiple pay ranges tailored to the economic factors in the geographies in which ESA staff reside. For this position, the range is approximately as listed based on our anticipated hiring locations as noted in the above job details. Actual compensation is determined by several factors including but not limited to an individual's related experience, education, skills, and the city in which the applicant lives. CA Pay Transparency Clause$73,725-$102,187 USD Who We Are We are a 100% employee-owned environmental consulting firm who values diversity and inclusion and celebrate the differences that make each of us unique. Our culture is built on mutual respect, recognizing that our variety of backgrounds, experiences, and perspectives leads to better solutions, which fosters our continued success for our employee-owners and clients. In accordance with ESA's duty and responsibility to provide and maintain a safe workplace that is free of known hazards and to minimize the exposure to potential hazards, any employee who works from an ESA office or conducts any other in-person ESA work-related activity is required to submit their proof of vaccination status or have received an approved exemption and accommodation in states which this applies. If you are an applicant with a disability that requires a reasonable accommodation to complete any part of the application process or are limited in the ability-or unable to use-the online application system and need an alternative method for applying, you may contact our Human Resources Department via email: ************************** for assistance. Please include the following in your message so we can promptly address your request: Full name The best method to contact you (phone number and/or email address) Title of Job Position Applied Description of your accommodation request ESA is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. (EOE M/V/F/D)

AI at Zapier At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you're using AI tools while applying here - that's great! We just ask that you use them responsibly and transparently. Check out our guidance on How to Collaborate with AI During Zapier's Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: 12/23/2025 Location: North America/Europe (Note: Pacific Time hours will likely need to flex to EMEA hours, aka earlier morning schedule at times) Hi there! We're looking for a proactive, persuasive, builder to join Zapier as our first Renewals Manager. You'll help us build the renewal function from the ground up in Zapier's upmarket business, think 0→1 startup energy, ownership, and autonomy within the resources of a scaled company. You'll shape how renewals run, set the standard for simplicity and consistency, and make the commercial moment a trust-building experience for our customers. This isn't a back-office role. You'll be customer-facing, guiding champions, procurement teams, and execs through renewals in a way that feels seamless, value-aligned, and professional. You'll protect revenue, spot opportunities for growth, and strengthen relationships at a critical commercial moment where we plan our future initiatives. If you're someone who loves creating process that scales, thrives in fast-moving environments, and knows how to balance commercial rigor with empathy, let's talk. Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier About You Commercially minded: You understand renewals are both a defensive and offensive motion, and know how to protect ARR while creating room for growth. Customer-centric negotiator: You can align pricing and packaging to the customer's value realization without over-discounting. Process-driven operator: You thrive in CRM tools (HubSpot, Gong) and can execute clean, repeatable motions at scale. Cross-functional partner: You know how to work with Customer Success, Sales, RevOps, Billing, and Legal to unblock deals and keep renewals on track. Adaptable and scrappy: You're comfortable building in a “Series A inside a later-stage company” environment, where processes evolve quickly. You love building out Experienced: 3-5+ years in renewals, deal desk, account management, or sales roles in SaaS, ideally with exposure to enterprise contracts. Things You'll Do Own the Renewal Motion Lead standard renewals for our upmarket segment, balancing hunting for expansion and logo retention. You'll act as lead strategist for the commercial period, working with our customers to continue long-term relationships. Execute timely renewals by owning the process - generating renewal proposals, managing the paper process, and overseeing commercial negotiations with core stakeholders in our customer's business. Drive Commercial Outcomes Protect logo retention and ARR outcomes in every renewal, working with the Sales & Success team to effectively trade value for value with our enterprise plan customers. Proactively identify risks (contractual, usage, or stakeholder) and escalate early to account teams for intervention. Partner Cross-Functionally Collaborate closely with RevOps, Billing, Legal, and Sales to streamline approvals, align messaging, and ensure exception handling is managed efficiently. Improve our pricing and packaging options in partnership with product and BizOps teams Partner with Customer Success Managers to ensure renewal terms reflect real customer usage and business value. Forecast with Precision Maintain accurate renewal forecasts in Gong and HubSpot, ensuring NRR and GRR performance is visible and predictable. Provide ongoing updates to sales and GTM leadership on renewal risk and variance from forecast. Build the Playbook Continuously refine renewal processes, tooling, and communications to improve efficiency and customer experience, ensuring Zapier remains a trusted partner at every step of the customer journey. Capture and share learnings from renewals to inform pricing, packaging, and broader customer success motions. How to Apply At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don't exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. After you apply, you are going to hear back from us-even if we don't see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we'll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact ***************. Application Deadline: The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. Even though we're an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.