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Wolters Kluwer jobs in Minneapolis, MN

- 129 jobs
  • VP, Customer Service

    Wolters Kluwer 4.7company rating

    Wolters Kluwer job in Minneapolis, MN

    Wolters Kluwer Health is reimagining how we serve our global customers. The VP Customer Service Operations will architect and lead the transformation of our service model across Health consolidating existing teams, embedding AI and automation, and modernizing workflows to deliver faster, higher-quality outcomes at a lower cost to serve. This leader will set the vision for what "customer service" means in a digital, AI-enabled world, balancing operational efficiency with customer lifetime value, retention, and upsell potential. This role is not about maintaining the status quo. It is about defining the future of customer engagement in an AI-enabled world: rethinking the role of call centers, designing the optimal global coverage model, leveraging intelligent automation and creating digital-first, multi-channel experiences that delight customers while improving efficiency. The VP Customer Service Operations will be directly accountable for reducing cost to serve, enabling growth through superior service and transforming customer service into a strategic value driver that improves retention, Net Revenue Retention (NRR) and customer lifetime value. This is a hybrid role and the person in this role is expected to be in the office at least 2 days a week and potentially more based on business requirements. Key Responsibilities: * Design the Future Service Model: Define and execute the next-generation operating model, including the role of call centers, offshore hubs, AI agents, self-service platforms, and social/digital channels. * Transform Service Economics: Redesign the cost to serve model to be leaner, globally consistent and scalable moving beyond fragmented, function-based budgets to unified, enterprise level economics. * Scale AI & Automation: Use intelligent automation and AI-driven workflows to manage most Tier 1/Tier 2 interactions, allowing more focus on high-value engagements. * Elevate Customer Service Experience: Deliver competitive differentiation through superior service quality, faster response times, and proactive engagement while ensuring consistency across channels and regions. * Enable Growth: Position service as a revenue enabler by improving retention, supporting upsell and cross-sell and strengthening overall customer lifetime value. * Unify Operations Globally: Consolidate existing customer service functions across Health into a consistent, accountable and scalable model. * Leverage Data for Insights & Action: Build advanced analytics capabilities, including predictive churn models, automation ROI tracking and cost to serve dashboards to inform decision making and continuous improvement. * Lead Enterprise Change: Drive the cultural shift from reactive service delivery to proactive, insights-led and customer first operations. Qualifications: * Proven Global Leadership: 10+ years of customer service operations experience including experience leading large scale, multi-region customer service teams with proven success delivering measurable business impact. * Service Model Transformation: Demonstrated ability to redesign service models, including offshore, vendor partnerships, channel optimization and automation at scale. * Financial Acumen with Strategic Impact - Able to link service performance directly to EBITA, retention and NRR outcomes. Skilled at creating cost models that simultaneously reduce spend and improve customer value. * Data-Driven Decisioning - Skilled in developing and leveraging advanced data and analytics (e.g., cost-to-serve dashboards, predictive churn models, automation ROI tracking) to set priorities, measure outcomes, and enable transparent decision-making across the enterprise. * Cost Model Innovation - Expert in using advanced analytics to guide service strategies (e.g. churn prediction, cost to serve transparency, KPI dashboards, outcome-based reporting). * Technology & AI Enablement - Hands-on experience embedding automation, AI, and digital-first channels into operations, with measurable impact on cost, quality and customer satisfaction. * Enterprise Change Leadership - Strong record of leading cross-functional transformation programs that consolidate siloed functions and create scalable future-ready organizations. * Value-Creation Mindset - Moves beyond efficiency to position service as a growth enabler directly supporting retention, upsell and customer lifetime value. * Influence & Collaboration Exceptional ability to influence across functions and levels, align stakeholders and lead through change in a global enterprise. * Visionary Leadership - A strategic thinker who anticipates shifts in technology, customer expectations and market trends and proactively adapts the service model to stay ahead. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $203,900 - $262,150
    $203.9k-262.2k yearly Auto-Apply 4d ago
  • Lead Technology Project & Program Manager

    Wolters Kluwer 4.7company rating

    Wolters Kluwer job in Minneapolis, MN

    Wolters Kluwer Health Business Transformation team is searching for a strong Technical Project & Program Manager to play an important role in our transition to a new consolidated suite of business systems across the segments. The Technical Project & Program Manager will be responsible for managing all aspects of diverse, medium to moderately complex CRM, Salesforce CPQ, middleware, custom integrations, data migration and business transformation projects, including project planning, execution, timing, functionality, quality and cost. The person in this position will also play an active role as an internal change agent ensuring adoption of new processes and systems throughout the organization. This senior Technical Project & Program Manager must have strong technical and organizational skills and be an informed team leader that makes timely decisions within a high energy, fast-paced environment. This is a tremendous opportunity for someone with a passion for improving business results by transforming the business systems and processes of a leading healthcare information technology company. RESPONSIBILITIES * Manage the end-end project lifecycle for our strategic CRM, Salesforce and other projects * Create project plans, identify constraints and dependencies * Proactively manage project risks and mitigation * Control scope and evaluate business priorities to efficiently balance resources and projects * Define goals, measure progress, manage cross functional team dependencies and timelines * Facilitate requirements gathering and fit gap sessions * Maintain project documentation in MS Project, Confluence, OneDrive, SharePoint and Teams * Participate in a cross functional Steering Committees and facilitate trade-off/prioritization discussions as well as discuss risks and mitigation strategies * Lead cross functional teams, hold regular project reviews, and drive progress towards milestones and deliverables, including with vendors and internal/external implementation partners * Collaborate and work cross-functionally with various areas of the organization to identify resource, budget and time constraints, provide direction on finding solutions to issues * Ensure that key stakeholder objectives are achieved throughout the transformation (including status updates, reporting, schedule tracking, and cost tracking) * Produce clear and concise executive reports and have confidence to present to an executive-level audience on project status and progress including financial recognition * Manage dependencies between multiple projects and multiple business unit needs * Successfully lead the delivery of projects utilizing direct and non-direct reports * Be an informed project leader that makes and drives timely decisions within a high energy fast-paced environment QUALIFICATIONS Education: Bachelor's or Master's degree in Business or an equivalent field, or MBA or equivalent understanding of business process and financial concepts Experience: * 7+ years of project management experience * 5+ year experience as a project manager on complex transformational technical projects * Prior experience directly managing CRM, Salesforce, CPQ and related implementations in an Enterprise environment * Expert knowledge in all lead to order operations * Able to converse in technical language and possess knowledge of Salesforce, CRMs and other systems, systems integration, data and application development * Experience in the identification, assessment, and management of risks; able to manage the risks, not just the risk log. * Experience with work estimation on technical projects * Familiarity with Agile and SDLC * Excellent interpersonal and communications skills with a demonstrated ability to interact with high level non-technical stakeholders as well as technical development teams in a global environment * Experience working with cross functional teams comprised of internal resources, shared enterprise resources and 3rd party vendors / implementation partners * Proven ability to influence cross-functional teams without formal authority * Comfortable in developing effective relationships with cross functional stakeholders, senior leadership, and scrum teams across the organization * Conflict management skills including the ability to work with and resolve conflicting needs and requirements * Ability to analyze data, properly articulate and take proactive action on risks and dependencies * Ability to comprehend and communicate technical concepts * Possess a sense of accountability and pride for delivering on time and on budget with expected quality * Strong organization skills, ability to prioritize in the face of multiple project demands and focus on critical details * Strong interpersonal leadership skills and ability to commit, influence, motivate and successfully manage teams while working in a matrix / dotted line management structure, teams are not direct reports * Ability to learn new concepts/hardware/technologies quickly * Excellent meeting management, presentation, and facilitation skills * Self-motivated, able to stay on track, pursue solutions without supervision, and willing to do what it takes to get the job done * Experience with Change Management methodologies desired * Experience with multinational corporate structures is a strong plus * PMI and/or Lean/Agile certification(s) are required #Li-Hybrid Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $145,500 - $203,900
    $145.5k-203.9k yearly Auto-Apply 2d ago
  • Executive Assistant - Strategy, Corporate Development (M&A)

    Thomson Reuters 4.6company rating

    Eagan, MN job

    We are currently seeking an experienced Executive Assistant to provide operational and administrative support to our Corporate Development (M&A) team. This role will support and interact with senior leadership and other team members and administrative professionals on complex scheduling project management and information requests. This role will provide support, including administration of travel, expenses, meeting logistics and distribution of materials, as well as being responsible for a wide range of administrative support that enhances the efficiency of the Head of Corporate Development and team. The Executive Assistant will be able to manage multiple priorities requiring excellent attention to detail and an ability to proactively anticipate needs. Work can be highly sensitive in nature and therefore strict confidentiality, and good judgment is required. About the Role In this opportunity as an Executive Assistant, you will: Handle a variety of tasks including processing expenses, invoices and outside services costs, coordinating meetings and events, tracking information requests, presentation collation, and other special projects in an accurate and timely manner. Provide a wide range of administrative support that enhances the efficiency of the Head of Corporate Development and team including the use of technology systems used within each function (examples include the full Microsoft Office 365 suite, Workday, Travel & Expense) Identify, research, and resolve complex problems and issues referred by others. Establish strong business relationships with other administrative professionals internally to determine solutions swiftly. Responsible for accurate, timely response to work requests and work not typically directed or checked by others. Interact with various leaders including senior management and their administrative support staff on significant matters, anticipating and responding to requests by modifying plans based on priorities. Compose and prepare reports and correspondence including proofreading for correct spelling, grammar, punctuation, usage, and content. Maintain calendar via scheduling, vetting and prioritization of various items. Handle and respond to informational inquiries and redirect them to the appropriate team member for resolution. Prepare domestic and international itineraries and travel arrangements. Project management of various initiatives. Support of standing management led meetings and events. Other projects and duties as assigned including ad-hoc requests. About You You're a fit for the role of Executive Assistant if you: Have a college diploma/University degree or equivalent experience. Have 5+ years of experience providing executive support. Have advanced computer skills (MS Office, Word, PowerPoint, Excel, Teams, One Note). Are proficient with billing, travel and expense management systems. Have experience in working within fast-paced, complex, dynamic, multi-cultural business environments. Excellent oral and written communication abilities. Exemplary judgement and discretion, demonstrating the ability to work with a wide range of sensitive and confidential issues. Have thorough knowledge of general office practices; resourcefulness in gathering data and getting answers to questions. Are detail orientated with the ability to work efficiently with complex information. Are a self-starter and proactive with the ability to work with minimal supervision and manage workload effectively with competing demands for resources and time. Have proven organization skills including ability to shift focus between responsibilities quickly. Can manage and prioritize multiple tasks in a dynamic work environment including a proven ability to meet aggressive deadlines. Motivated to learn new skills in a spirit of continuous improvement and personal growth. Proactive with a ‘can do' attitude and will jump in to support others as needed. #LI-JK3 What's in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our commitment of empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include paid leave, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. Eligible office location(s) for this role include one or more of the following: New York City, San Francisco, Los Angeles, and/or Irvine, CA; McLean, VA; Washington, DC. The base compensation range for the role in any of those locations is $64,540 USD - $119,860 USD. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $56,000 USD - $104,000 USD. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at **********************************. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com
    $56k-119.9k yearly Auto-Apply 6d ago
  • #1 Operator in Bindery - 1st shift

    Thomson Reuters 4.6company rating

    Eagan, MN job

    #1 Operator in BinderyWe are hiring an experienced #1/Lead Bindery Operator for our printing plant team in Eagan, Minnesota. As a #1 Bindery Operator, you will be responsible for the performance of the production line and crew on our Core Publishing Solutions team. For this role, you would also be eligible for a $2,500 sign-on bonus upon being in the role for 90 days. Hours of Work - Eagan, Minnesota 1st shift - 6:30 am - 2:30 pm Occasional overtime up to 4 hours per day and occasional weekend shifts About the Role In this opportunity as a #1 Operator in Bindery, you will be responsible for: Providing leadership, work direction, and training/developing the skills of the crew to consistently optimize overall performance In addition to ensuring that the line is running smoothly and producing a quality product for our customers, Lead Operators are expected to facilitate Tier 1 meetings and Gemba Walk discussions to drive communication and improvements to the processes associated with the equipment Training for crew members who are temps or are coming in from another area to support workload Motivating others and creating a team environment About You You're a fit for the role of #1 Operator in Bindery if your background includes: Possess a High School Diploma/GED or higher. Candidates with a vocational/technical degree are strongly preferred Experience leading and training others Experience working in an industrial setting with a wide range of production machinery Strong mechanical and technical skills, with the ability to troubleshoot, make decisions and resolve machine issues Experience with Lean and continuous improvement Good communication skills including experience sharing information across shifts and departments Proven success as a trainer Able to run multiple pieces of equipment Experience as a Lead on Perfect Binders with up to 40 station collators, 3-knife trimmers, inline boxing and palletizing Experience with hard-cover casing-in lines, collating/kitting lines with up to 30 streamfeeder stations, packaging/cartooning lines, Sitma mail lines and hot foil stampers Able to read, interpret and explain documents such as safety rules, operating and maintenance instructions and production orders Can regularly lift at least 5 lbs. above the shoulder as well as push, pull and lift at least 10 lbs occasionally up to 50 lbs Can regularly stand, walk, crouch, bend, reach and kneel Can wear Personal Protective Equipment including steel toe shoes and ear protection #LI-JK3 What's in it For You? Compensation: 2nd shift differential of $4.00 per hour, 3rd shift differential of $5.00 per hour, and a bonus plan. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. We provide on-the-job coaching &and learning, leadership capability development, Harvard Management Courses, key talent programs. Industry Competitive Benefits: We offer comprehensive benefit plans to include 3 weeks vacation, 10 sick days, 9 company holidays, 3 floating days, uniform and laundry service, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation hourly range for this role is $22 USD - $40 USD. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com
    $22-40 hourly Auto-Apply 6d ago
  • Director, Codes Editorial

    Thomson Reuters 4.6company rating

    Eagan, MN job

    Provides strategic leadership and direction for meeting department, product, people, and business goals and objectives. Responsible for meeting all schedules, targets, and budgets. Establishes, builds, and maintains relationships with internal and external stakeholders and customers, as a representative of the organization. About the Role In this role as Director, Codes Editorial you will be responsible for: Leadership and People Management Has line management responsibility for US Codes teams Closely partners with Codes Editorial Senior Leaders to meet all Codes Editorial commitments Supports Senior Director in continuous examination of organizational structure Builds strong partnerships with leaders and teams across TR in support of business deliverables, in particular Technology and Content Operations Represents Codes Editorial to senior leadership, working across organizational boundaries and functions. Sets goals and direction for area of responsibility. Responsible for effective performance management and development of employees. Attracts, identifies and grows talent within organization by motivating and providing development and growth opportunities. Optimizes leadership and team talent through coaching and mentoring. Project Management/Process Improvement Champion's best practices and drives process improvement mindset and initiatives. Develops project plans and leads cross-functional and/or cross-site project teams to achieve stated outcomes. Responsible for the assessment, recommendation, and completion of all projects within the department. Communication Establishes, builds, and maintains effective communications and relationships across all level of the organization including internal and external stakeholders. Proactively problem solves and handles escalated issues as needed. Transformation Transforms how US Codes Editorial operates to match capacity and budget, meet needs of Westlaw/Cavalry projects and realize AI potential Implements Codes Reimagine in collaboration with Strategic Projects Director Ensures change readiness across US Codes to meet transformation needs Ensures opportunities to innovate, simplify and deliver process efficiencies are maximised Manages expense budgets, including cost challenges Rebalances Codes Editorial time allocation to meet core content and new AI commitments AI Adoption Drive process transformation through AI Establish AI experimentation as a best practice norm across group Partner with Codes leaders to achieve required staffing of capital initiatives, including AI product features and Reimagine Establish AI product project responsibilities in all editor roles (no silos) Core Production Provides functional, operational or product expertise to department/organization and company. Has strategic responsibility for US Codes content, including productivity to all outputs - currency, quality, prioritisation - and measurement against baseline productivity metrics Provides Editorial input into product development With Manila Codes Editorial Director, owns strategy for further expansion in global centre locations Meets print revenue obligations whilst achieving time and process efficiencies Sets direction and plans work strategies to meet product targets and customer specifications. Ensures adherence to production and cost schedules. Responsible for people, systems, processes, and resources to meet deliverables. Budgets oversight and accountability for area of responsibility. Identifies and drives cost-saving initiatives and challenges. Collaborates on strategic development of new products and enhancements of existing products. Develops and maintains an excellent understanding of the market environment, including customers and competitors and promote good market awareness within the team. About You You're a fit for the role of Director, Codes Editorial if your background includes: 8 years + people management experience Extensive editorial/content experience Bachelors degree required, legal degree preferred Ability and willingness to travel if required #LI-DS4 What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $135,800 USD - $252,200 USD. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at **********************************. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com
    $135.8k-252.2k yearly Auto-Apply 6d ago
  • Principal Curriculum Designer - JD, CoCounsel Legal

    Thomson Reuters 4.6company rating

    Eagan, MN job

    Thomson Reuters ONE PS Training Team is seeking an energetic Principal Curriculum Designer to join our dynamic, global team. In this role, you'll use your legal know-how to create a training program that empowers customers to maximize efficiency, streamline workflows, and fully harness the transformative capabilities of our cutting-edge CoCounsel Legal (AI-powered legal solutions). As part of a high-profile investment in advanced AI technology, you'll help customers unlock the full potential of generative AI in legal workflows-making a direct impact at the forefront of legal technology and shaping innovative customer experiences. As a Principal Curriculum Designer, you will play a vital role in empowering customers to maximize their use of CoCounsel Legal and other legal products. You will use your corporate legal expertise and experience with legal AI technology, to support the creation and maintenance of a wide range of training courses and certifications that support customer engagement and adoption of CoCounsel Legal. As a Principal Curriculum Designer, you understand corporate legal challenges and show how CoCounsel addresses them while unlocking measurable efficiency and new opportunities for attorneys. You will facilitate and organize the development of a comprehensive training program that features blended learning and certification opportunities spanning product, adoption, and business transformation. You will also partner closely with the Lead Curriculum Designer, Learning Experience Designer, Technical Trainer, and Professional Services Consultants-as well as with customers, including general counsel offices-to design and validate a best‑in‑class training program. If you're a self-starter who thrives in fast-paced environments, rapidly masters new concepts, and brings contagious enthusiasm to every challenge, this is your opportunity to make a meaningful difference by elevating customer experiences and driving real value through innovative legal technology. About the Role As a Principal Curriculum Designer, you will: Research, write, and maintain current and practical CoCounsel legal training and certification content aligned with market practice, customer needs, and business objectives Review and synthesize content from colleagues and external experts, to create training that successfully drives business transformation, AI-first mindsets, and deep CoCounsel expertise for customers and partners Stay current on professional-grade AI, legal practice, and market developments to ensure content remains accurate, relevant, and aligned to business goals Use your legal and gen-AI expertise to support the Learning Experience Designer(s) in creating training across various formats such as live instructor-led workshops, webinars, office hours, on-demand workshops, eLearning, videos, certification exams, and toolkits Develop and maintain relationships with corporate lawyers, industry groups, and the wider Thomson Reuters team (product management, sales, marketing, product & industry, and technology) to ensure content reflects current market practice Build and maintain deep product expertise in CoCounsel Legal and across the legal product portfolio Proactively use Thomson Reuters gen-AI tools to accelerate work, improve deliverables, and iterate quickly; continuously learn new AI features and best practices Record time and engagement details to support utilization reporting Support training operations to upload training content into LMS and other operational tasks as needed Work in-office at least three days per week as part of a hybrid schedule About You You're a fit for the role of Principal Curriculum Designer, if you have: Juris Doctorate (JD) with bar admission in at least one U.S. state (preferred) Minimum of 3 years of experience as a practicing attorney in a General Counsel office (preferred), or at least 3 years as a practicing attorney handling compliance or transactional matters Experience with legal technology (e.g., CoCounsel Legal, Westlaw, Practical Law, Legal Tracker, HighQ) Experience utilizing AI tools within legal practice, with a commitment to attaining expertise in CoCounsel Legal if not already achieved Knowledge of the needs and priorities of corporate attorneys, including experience in drafting and negotiating agreements and other corporate forms, policies, and standard practice materials Excellent written and verbal communication; able to explain complex concepts clearly and simply Experience in driving business transformation within a corporate legal department or law firm (business transformation around legal solutions is a plus) Effectiveness working across a complex, matrixed organization to build alignment Experience leading cross-functional projects and delivering results on time Strong collaboration and independent work habits Strong technical skills leveraging generative and agentic AI, adaptable across diverse and emerging tech, with a curious mindset on the evolving AI-legal intersection #LI-D2E What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $99,400 USD - $184,600 USD. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at **********************************. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com
    $99.4k-184.6k yearly Auto-Apply 6d ago
  • Clinical Content- Pharmacist (AI Strategist UpToDate )

    Wolters Kluwer 4.7company rating

    Wolters Kluwer job in Minneapolis, MN

    **LOCATION:** U.S. locations - remote/hybrid. Candidates within commuting distance of a Wolters Kluwer office will be considered for hybrid employment. Candidates not within commuting distances will be considered for remote employment. Wolters Kluwer, UpToDate Lexidrug is seeking a clinically experienced pharmacist to join our clinical AI strategy team, with a specific focus on drug content innovation. This role will help define how pharmacologic knowledge is embedded into AI systems and contribute to the development of standards for safe, scalable, and clinically meaningful medication decision support. The ideal candidate brings deep clinical expertise and strong communication skills, thrives in a fast-paced, start-up-like environment, and is excited to work cross-functionally to shape the future of healthcare technology. **RESPONSIBILITITES** **Clinical AI Strategy & Development (80% to 100%)** + Collaborate with cross-functional teams to design and refine AI systems, including prompt strategies and medication-related search logic. + Define and maintain pharmacologic indices and decision pathways that reflect real-world clinical reasoning. + Contribute to the development and execution of validation processes for medication-related AI outputs. + Translate user feedback into system improvements in partnership with product, engineering, and editorial teams. + Monitor regulatory frameworks and risk management strategies relevant to clinical AI and pharmacy practice. + Represent UpToDate externally through white papers, conference presentations, and thought leadership. + Help establish internal standards and best practices for AI-driven drug content delivery. **Clinical Practice (Optional - up to 20%)** + Maintain limited clinical practice to stay current with evolving standards and workflows. **QUALIFICATIONS** **Education:** + PharmD or equivalent clinical pharmacy degree. **Experience:** + Minimum 5 years of clinical experience in hospital, ambulatory, or managed care settings. + Active clinical practice preferred; board certification strongly preferred. + A valid license in at least one U.S. state, preferred + Strategic mindset with the ability to contribute to central clinical content strategy and influence product direction. + Experience with clinical decision support tools, formulary management, or medication safety programs. + Familiarity with AI technologies, natural language processing, or healthcare informatics preferred. + Understanding of evidence-based medicine principle and background in clinical research or statistics is a plus. + Strong analytical, writing, and communication skills. + Ability to work independently and collaboratively in a fast-paced, cross-functional environment. + Experience leading teams or contributing to product development is a strong plus. + Comfort with ambiguity and rapid iteration; ability to pivot quickly based on feedback and evolving strategy. **TRAVEL:** 1 week every six weeks for team meetings \#LI-Remote _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $199,300 - $282,100 **Additional Information** : Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
    $72k-100k yearly est. 30d ago
  • Senior Applied Scientist - Research Products

    Thomson Reuters 4.6company rating

    Eagan, MN job

    Are you excited about working at the forefront of applied research in an industry setting? Thomson Reuters Labs in the USA is seeking scientists with a passion for solving problems using state-of-the-art information retrieval, natural language processing and generative AI. What does Thomson Reuters Labs do? We experiment, we build, we deliver. We support the organization and our customers through applied research in informational retrieval and natural language processing. We work closely with product and domain experts to identify compelling solutions at the intersection of user needs and technical feasibility. Our team is designing the next generation of search technology for Legal and Tax Professionals globally. We drive AI innovation for Thomson Reuters' Core Research Products, including Westlaw, Practical Law, and Checkpoint. About the Role: Senior Applied Scientists are experts in Machine Learning / NLP, responsible for the design and delivery of AI solutions that enhance Thomson Reuters' products. They leverage information retrieval techniques, prompting workflows, model training and evaluation design to build and optimize solutions. Their work ensures AI technologies are effectively aligned with business objectives, driving product innovation and value. As a Senior Applied Scientist, you will: Own and manage end-to-end model development, guiding others in research, data engineering, and evaluation. Operate in an agile way, pushing for quick iterations guided by customers' needs. Be accountable for all research deliverables on small to medium-sized projects Communicate research in peer-reviewed publications and develop patentable ideas ensuring competitiveness of the company's products and services. Work with stakeholders to define scope, determine feasibility, and translate business/customer objectives into technical requirements. Partner effectively with Engineering to ensure well-managed software delivery and co-design ML Ops processes related to model monitoring, evaluation, and retraining. About You: You're a fit for the role of Senior Applied Scientist if your background includes: PhD in a relevant discipline or Master's plus a comparable level of experience 5+ years of hands-on experience building IR / NLP systems for commercial applications Experience writing production code and ensuring well-managed software delivery Demonstrable experience translating complex problems into successful AI applications Outstanding communication, problem-solving, and analysis skills Collaborating with Product, Engineering and Business Stakeholders in an agile manner to demonstrate value and iterate with customer feedback (Preferred) Publications at relevant venues such as ACL, EMNLP, NAACL, NeurIPS, ICLR, SIGIR, or KDD. #LI-SM2 What's in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $140,000 USD - $260,000 USD. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. This job posting will close 12/31/2025. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com
    $140k-260k yearly Auto-Apply 6d ago
  • Lead Product Software Engineer | DevOps

    Wolters Kluwer 4.7company rating

    Wolters Kluwer job in Minneapolis, MN

    requiring 8 days per month at an approved Wolters Kluwer location. As a Lead DevOps Engineer, you will play a pivotal role in architecting and implementing scalable, resilient infrastructure and CI/CD pipelines that support the full software development lifecycle. You will collaborate closely with Wolters Kluwer Product Teams to integrate DevOps best practices into agile development workflows, driving continuous integration, automated testing, and rapid deployment. Your work will directly impact system reliability, performance, and maintainability, ensuring our applications meet high standards of software quality and operational excellence. Partnering with application development teams, you will help bridge the gap between development and operations, enabling seamless delivery of microservices, containerized applications, and cloud-native solutions. You will also mentor a team of DevOps engineers, fostering a culture of engineering rigor, code-as-infrastructure, and continuous learning through peer reviews, technical workshops, and hands-on guidance Responsibilities: * Engineer and automate scalable, secure Cloud Infrastructure in Azure and AWS using Infrastructure as Code (IaC) tools such as Terraform, Ansible, and Jenkins, applying software development best practices like modularization, version control, and testing. * Lead the engineering adoption of IaC across Service Operations and Delivery, mentoring teams on reusable code patterns, configuration management, and DevOps pipelines. * Design and implement modern compute architectures, including containerized and serverless solutions (AKS, EKS, Docker, Azure Functions), with a focus on scalability, maintainability, and performance. * Develop and maintain CI/CD pipelines as software products, ensuring robust testing, artifact management, and deployment orchestration across multiple environments. * Architect and support Cloud Native solutions, aligning with software engineering principles such as abstraction, decoupling, and observability. * Build observability into systems using telemetry, logging, and tracing to support proactive issue detection and root cause analysis. * Ensure infrastructure and automation solutions align with enterprise DevOps and Security engineering standards, contributing to architectural governance and compliance. * Mentor DevOps engineers with a focus on software craftsmanship, clean code, and continuous improvement. * Prototype and evaluate emerging technologies, applying engineering rigor to assess feasibility, performance, and integration potential. * Apply Site Reliability Engineering (SRE) principles such as error budgets, SLIs/SLOs, capacity planning, and incident response to improve system reliability and reduce operational toil. * Contribute to architectural design and engineering standards for infrastructure and platform services. * Deploy and maintain critical applications, ensuring high availability, fault tolerance, and performance tuning. * Modernize legacy systems through re-architecture, refactoring, and cloud-native transformation strategies. * Identify and address engineering inefficiencies, proposing automation and architectural improvements. * Lead post-incident reviews, contributing to blameless root cause analysis and systemic fixes. * Promote knowledge sharing of automation and DevOps engineering practices across teams and departments. * Participate in on-call rotations, applying engineering discipline to improve alert quality, reduce noise, and automate remediation Qualifications: * Bachelor's Engineering and a Master's degree in Computer Science or a related field * Minimum 8 years of software related experience required, with a mixture of Site Reliability, DevOps, or Release Engineering experience with Software Engineering experience in backend services, middleware or data systems * Strong background in software development, with experience in languages such as Python, .NET or Java. * Possess recent experience with Cloud infrastructure (Azure and AWS) * Proficient in Shell Scripting Languages (PowerShell & Bash). * Understanding of the core Azure/AWS services (PaaS, IaaS, SaaS). * Proficiency with automation and source configuration management tools such as Git * Experience with infrastructure as code tools such as Terraform or CloudFormation. * Experience with continuous integration and deployment tools such as Azure DevOps, Jenkins or Travis CI. * Able to clearly explain technical projects to diverse staff to gain their support. * Strong attention to detail with excellent problem-solving skills. * Experience and deep commitment to the transformation to a DevOps culture focusing on continuous integration - full lifecycle of building, automated and performance testing, and automating deployment. * Experience building platforms for Observability and defining standard operating procedures * Experience with diagnostic tools and script automation of Windows and Linux Preferred Experience: * Experience maintaining and deploying highly available, fault-tolerant cloud-native systems at scale using Infrastructure as Code automation and CI/CD pipelines Benefits: A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - ************************************************** Diversity Matters Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $145,500 - $203,900
    $145.5k-203.9k yearly Auto-Apply 4d ago
  • Account Executive, Inside - Print

    Thomson Reuters 4.6company rating

    Eagan, MN job

    About the Role Are you passionate about the chance to bring your sales experience to a world class company that is market leading? The Account Executive, Inside - Print promotes and sells Legal solutions through outbound telephone calls to new and existing Corporate, Small Law or Medium Law Firm customers within an assigned territory. This position supports the efforts of the Print, Legal organization within Thomson Reuters. In this opportunity as Account Executive, Inside - Print you will: Drive Results: Individually manage leads, develop pipeline, and prospect for new opportunities while consistently providing a Thomson Reuters branded, superior customer experience. Closing: Achieve and exceed company and personal sales quota and activity goals through negotiations and product offering within set parameters. Sales Process: Leverage the sales process to manage opportunities and the customer experience. Relationship Management: Actively contribute to and work responsibly in a team environment, including collaborating with fellow sales reps and key internal partners. Product Proposition: Cultivate, maintain, and engage customers in our products in order to promote usage and revenue growth objectives. Reporting: Gather and log all call information, sale orders, and profile activity within Salesforce, Thomson Reuters CRM system, correctly and accurately; ensuring proper marketing sources are credited appropriately. Customer and Market Intelligence: Provide feedback to Thomson Reuters for internal business decisions and positions; Demonstrating an openness to change behavior in response to new insights and situations. About You High school degree or equivalent; Bachelor's degree preferred; specifically, in business, sales or related fields Experience in consultative selling environment and consistent track record of successful sales performance are preferred Experience in forecasting and pipeline management; ability to utilize CRM tool preferred; Proficient in Microsoft Office applications Experience in prospecting/cold calling environment preferred Strong organizational and time management skills Ability to embrace change Excellent verbal and written communication skills Customer centric, professional and high integrity in sales process #LI-D2E What's in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our commitment of empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include paid leave, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $73,850 USD - $137,150 USD. Pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This is inclusive of both base pay and any target sales incentive. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at **********************************. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com
    $73.9k-137.2k yearly Auto-Apply 6d ago
  • Artificial Intelligence Sales Specialist - Legal

    Thomson Reuters 4.6company rating

    Eagan, MN job

    The AI Sales Specialist will serve as a technical expert in Thomson Reuters AI-enabled products for Legal, with a primary focus on supporting territory managers in the Small Law Firm (SLF) segment. This role is designed for high-impact engagements, providing tailored demonstrations and deep product knowledge to drive revenue in high-value opportunities. When bandwidth allows, the AI Specialist will also be responsible for generating their own pipeline of opportunities. About the Role In this role as an AI Sales Specialist, you will: Deliver tailored, high-impact product demonstrations to various practice areas Partner with territory managers to support opportunities that meet a high-value revenue threshold Customize presentations to address specific client needs and legal workflows Maintain expert-level knowledge of Thomson Reuters AI products Serve as a go-to resource for internal teams and clients regarding AI capabilities and value propositions Participate in training sessions and contribute to enablement materials for sales teams Identify and pursue new business opportunities independently when capacity allows Work closely with product, marketing, and sales enablement teams to ensure alignment on messaging and positioning Provide feedback from client interactions to inform product development and roadmap priorities. About You You're a fit for the role of AI Sales Specialist if your background includes: Proven experience with AI technologies in the legal domain, preferably within Thomson Reuters products Bachelors degree, or equivalent experience Strong presentation and communication skills, with the ability to translate technical features into client value Experience working with small law firms or in a legal sales/support capacity is highly desirable #LI-AY1 What's in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $104,300 USD - $193,700 USD. Pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This is inclusive of both base pay and any target sales incentive. This job posting will close 12/31/2025. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com
    $104.3k-193.7k yearly Auto-Apply 18d ago
  • Director, Program Management

    Thomson Reuters 4.6company rating

    Eagan, MN job

    Summary of the Role: The Director, Program Management leads enterprise-scale transformation programs that redefine how Marketing operates, innovates, and leverages AI. This role sits at the intersection of strategy, program leadership, and change enablement, turning vision into scalable execution and measurable impact. You will orchestrate multiple workstreams focused on embedding AI into marketing processes, driving automation, and enabling data-driven decision-making. This role creates clarity where ambiguity exists, removes blockers to accelerate progress, and ensures alignment across complex, cross-functional initiatives. Working closely with Marketing and Transformation leadership, this position is accountable for shaping the future of Marketing through AI adoption and building frameworks that enable innovation. By connecting people, processes, and technology, this leader ensures Marketing evolves into an agile, AI-powered organization capable of delivering business outcomes. The ideal candidate brings deep expertise in change management, strategic program leadership, and business process transformation, combined with a passion for driving AI-enabled, people-centered change. About the Role In this opportunity as a Director, Program Management your key responsibilities will include: Lead cross-functional transformation programs that modernize Marketing's operating model and embed AI-driven capabilities. Partner with senior leadership to translate strategic priorities into actionable plans and aligned execution. Oversee multiple workstreams, ensuring coordination, accountability, and delivery of program objectives. Establish and manage governance frameworks that enable transparency, decision-making, and progress tracking at scale. Drive change leadership through structured engagement strategies, communications, and training that accelerate adoption of AI and digital-first ways of working. Ensure financial accountability by identifying, quantifying, and tracking benefits realization across transformation programs. About You You're a fit for the role of Director, Program Management if your background includes: Bachelor's degree in business, technology, marketing, or related field; Master's preferred 10+ years of progressive experience in business transformation, consulting, or operational leadership Proven track record leading enterprise-wide transformation programs with measurable impact Deep knowledge of change management frameworks, tools, and best practices Exceptional ability to influence and align stakeholders across complex, cross-functional environments Strong communication skills with the ability to craft clear, compelling narratives Advanced analytical and problem-solving skills; adept at synthesizing data and recommending actionable solutions Marketing background strongly preferred Demonstrated experience driving AI transformation programs and scaling adoption strongly preferred. #LI-TV1 What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $135,800 USD - $252,200 USD. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at **********************************. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com
    $135.8k-252.2k yearly Auto-Apply 6d ago
  • Attorney Editor for Westlaw Today

    Thomson Reuters 4.6company rating

    Eagan, MN job

    Thomson Reuters is seeking an Attorney Editor to write and edit current awareness content for Westlaw Today for legal practitioners across a broad range of practice areas that may include bankruptcy, antitrust, corporate finance, mergers and acquisitions, securities or related topics. The Attorney Editor will research, write and publish timely legal analysis articles on developments related to corporate transactions, litigation, legislation and regulation. Division/Group/Role Legal / Product & Editorial / Attorney Editor About the Role The Attorney Editor for Westlaw Today will: Research, write and edit high-quality articles daily. Prioritize concurrent projects to meet challenging deadlines. Analyze and anticipate the interests of a targeted professional audience. Identify key court, regulatory and transactional documents. Develop and maintain contacts with members of the legal community in assigned focus areas. Assist with online publishing tasks, including assigning topics, linking and social media notifications. Work with colleagues and other departments globally to foster company goals. Contribute to product development as needed. Regularly use AI solutions in your day-to-day work and contribute to development and refinement of AI tools. Perform legal research using Westlaw, CoCounsel, and systems. About You You're a fit for the role of Attorney Editor for Westlaw Today if your background includes: A J.D. and experience writing and analyzing legal content related to corporate transactions, bankruptcy, antitrust, corporate finance, or securities. Experience in legal journalism, news or other writing environment. Superior writing and editing skills, with a keen eye for detail and accuracy. Familiarity with Associated Press style. Ability to write about complex legal issues clearly and simply. Experience using Thomson Reuters Westlaw and online legal research platforms. Ability to quickly learn and master new technologies. Familiarity and comfort with AI-assisted tools and an understanding of the ethical implications of their use. Ability to prioritize concurrent projects and adhere to challenging deadlines. Ability to adapt and change quickly to meet the needs of ongoing responsibilities and emerging projects. #LI-DS4 What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. Eligible office location(s) for this role include one or more of the following: New York City, San Francisco, Los Angeles, and/or Irvine, CA; McLean, VA; Washington, DC. The base compensation range for the role in any of those locations is $64,540 USD - $119,860 USD. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $56,000 USD - $104,000 USD. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at **********************************. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com
    $56k-119.9k yearly Auto-Apply 6d ago
  • Business Development Representative

    Thomson Reuters 4.6company rating

    Eagan, MN job

    Are you motivated to launch your career in a high energy, competitive environment with a leading technology company? If so, let's have a conversation about how you can make an immediate impact. Our Business Development Representative (BDR) positions will prepare you for an exciting and rewarding career in the highly competitive software sales arena. These positions will provide you with hands-on experience sourcing and qualifying leads within our Tax & Legal businesses while building product knowledge and sales skills. You will work with a market leader, partnering with a world-class sales organization to prospect into a wide-range of legal, corporate or government entities selling our industry recognized cloud solutions. The position offers a base salary and variable compensation that is directly related to your success. In addition, this position provides and extraordinary benefits package, and extensive training and career growth opportunities. About the Role Hit or exceed your monthly and annual targets and maintain consistently strong performance at 100% of your YTD goals Actively engage in the coaching process, partnering well with managers and individuals on your teams to share ideas and learn from each other Accurately, and in a timely manner, log all activities and customer contacts in Salesforce Consistently live the Thomson Reuters culture and values Remain Effective under Pressure. Maintaining stable performance under pressure (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others in the organization. Be Tenacious. Displaying determination, persistence and patience and being resilient in the face of adversity. Be effective at Change Receptivity. Ability to demonstrate an openness and willingness to change behavior in response to new situations. Be Creative. Actively partner with your sales and marketing team members to consistently create new sales campaigns that will generate new, highly qualified sales opportunities that convert to revenue. About You Bachelor's degree preferred or equivalent work experience in lieu of a bachelor degree Excellent verbal and written communication Strong interpersonal skills (personable and professional) Ability to conduct self in a professional manner Agile learners - Ability to learn something new Commitment to a schedule that coincides with the customer's work day Intermediate computer skills and ability to navigate software programs such as Microsoft Experience in CRM preferred Motivated and competitive with a positive attitude #LI-D2E What's in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our commitment of empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include paid leave, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $66,500 USD - $123,500 USD. Pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This is inclusive of both base pay and any target sales incentive. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at **********************************. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com
    $66.5k-123.5k yearly Auto-Apply 6d ago
  • Senior Director, Technology Partner - Corporate Segment

    Thomson Reuters 4.6company rating

    Eagan, MN job

    New Position: This position is open due to an existing vacancy to support our evolving business needs. Senior Director, Technology Partner - Corporate Segment Are you a strategic advisor who combines deep technology expertise with exceptional business acumen? Do you thrive as the trusted bridge between business leaders and technology teams-someone who can both architect solutions and influence executive decision-making? Join our Commercial Engineering Organization as a Senior Director, Technology Partner, where you'll serve as the embedded technology liaison for our Corporate business segment - work closely with product management and engineering teams, amplifying the segment's technology capabilities and ensuring alignment with broader business goals. About the Role As the Senior Director, Technology Partner - Corporate Segment, you are the critical link between business strategy and technology delivery. You'll operate at the intersection of both worlds-bringing sufficient technology depth to create solutions and design roadmaps, while possessing the strategic and communication skills to advise executives and drive business outcomes. You'll proactively manage the relationship between business leadership, product leadership and technology teams, ensuring seamless communication, educated decision-making, and swift resolution of critical issues before they become escalations. What You'll Do: Strategic Alignment & Partnership Serve as the strategic technology partner to Corporate Segment, building deep relationships and credibility to influence decision-making at the executive level Proactively educate business leaders on the Commercial Technology Systems ecosystem, capabilities, constraints, and strategic direction Translate technical capabilities, trade-offs, and constraints into business language that drives informed strategic decisions Escalation Management & Issue Resolution Own all technology-related escalations from the Corporate segment, serving as the single point of contact Leverage your technology expertise to rapidly diagnose issues, determine root causes, and orchestrate resolution across technology teams Identify patterns in escalations to surface underlying technology or process gaps and drive preventative solutions Technology Strategy & Solution Design Maintain comprehensive visibility into the Corporate segment's technology landscape, including Tax & Trade, Legal, and Risk product portfolios Own and evolve the multi-year technology roadmap for the Corporate segment, balancing business priorities with technical dependencies and modernization needs Collaborate with enterprise architecture to define solution approaches that balance business requirements with technical feasibility and scalability. Champion technology standardization across the Corporate product portfolio while accommodating segment-specific needs Ecosystem Education & Enablement Build awareness and understanding across Corporate business teams regarding Commercial Tech Systems capabilities, roadmaps, and dependencies Create clarity around technology processes, timelines, decision-making frameworks, and "the how" of technology delivery Technology Transition Leadership Lead Corporate segment through complex technology stack migrations and transformations, ensuring business continuity Support the Commercial Process and Systems Program (CPSP) initiatives by aligning technology and process simplification with segment needs Monitor and communicate technology dependencies, modernization efforts, and impacts to business goals and technical debt Drive technology-enabled business outcomes, leveraging emerging trends in AI/ML, data analytics, and cybersecurity to inform strategy About You You're a fit for this role if you have: 10+ years combining strategic technology leadership with hands-on technology experience, demonstrating both the ability to drive technology strategy and the depth to architect solutions Exceptional communication and influencing skills: You can command the room with senior executives, translate technical complexity into business clarity, and have the gravitas to challenge and guide leadership thinking Strong technology foundation: Deep enough understanding of enterprise technology systems, architectures, and platforms to design solutions, evaluate trade-offs, and guide technical teams. Proven escalation management expertise: Track record of owning critical issues end-to-end, diagnosing root causes, and driving resolution across organizational boundaries Deep business acumen: Ability to understand business strategy, market dynamics, and operational challenges-and connect them to technology solutions and roadmaps Strategic problem-solving capability: You see patterns, identify root causes, and design solutions that address systemic challenges across both business and technology dimensions Proven ability to partner effectively in highly matrixed organizations, building trust and credibility with diverse stakeholders at all levels Preferred Qualifications: Strong familiarity with core commercial platforms such as SAP, Salesforce, and Conga-enough to understand capabilities, constraints, and integration patterns Experience with AI/ML applications, data analytics platforms, and their strategic business impact Knowledge of cybersecurity trends and ability to integrate security considerations into technology planning Background working within Corporate business segments (Tax & Trade, Legal, Risk, or similar domains) Experience leading through periods of significant technology transformation or organizational change Understanding of Digital Ethics, Responsible Technology development, and Green IT practices #LI-LP2 What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role.In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $154,000 USD - $286,000 USD. For Ontario, Canada, the base compensation range for this role is $169,000 CAD - $219,000 CAD. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at **********************************. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com
    $154k-286k yearly Auto-Apply 6d ago
  • Manufacturing Supervisor - 1st shift

    Thomson Reuters 4.6company rating

    Eagan, MN job

    We are hiring an experienced Manufacturing Supervisor for our printing plant team in Eagan, Minnesota. As a Manufacturing Supervisor, you will be responsible for leading a team of employees in the Distribution & Receiving departments and directing work activities to meet production, quality, and safety goals for Core Print Solutions. For this role, you would also be eligible for a $2,500 signing bonus upon being in the role for 90 days. Hours of Work - Eagan, Minnesota 1st shift - 6:00 am - 3:00 pm About the Role: In this opportunity as a Manufacturing Supervisor, you will be responsible for: Directing work activity to meet departmental production targets Identifying and resolving complex technical problems Leading and participating in continuous improvement projects Identifying waste in processes and utilizing lean principles to minimize/eliminate Following leader standard work, i.e. daily gemba walks, tier board facilitation, and continuous improvement meetings with crew Working across departments to implement new technology, equipment, and processes Supervising a team and providing work direction, feedback, and ongoing communication about the business Developing employees' skills through training and participation in process improvements Formally evaluating performance and making recommendations on compensation Making recommendations on hiring, discipline, and termination actions Serving as a role model for safety and holding employees accountable Conducting safety audits and accident investigations and recommending safety improvements About You: You're a fit for the role of Manufacturing Supervisor if your background includes: Possess a Bachelor's degree or equivalent combination of education and 3-5+ years of related manufacturing experience including supervisory responsibilities. Proven supervisory skills Strong oral and written skills Demonstrated project management skills Computer skills: Microsoft Office is required and experience with an ERP and SAP is preferred Experience with lean manufacturing techniques or fulfillment operations strongly preferred #LI-JK3 What's in it For You? Compensation: 2nd shift differential of $4.00 per hour, 3rd shift differential of $5.00 per hour, and a bonus plan. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. We provide on-the-job coaching &and learning, leadership capability development, Harvard Management Courses, key talent programs. Industry Competitive Benefits: We offer comprehensive benefit plans to include 3 weeks vacation, 10 sick days, 9 company holidays, 3 floating days, uniform and laundry service, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $72,100 USD - $133,900 USD. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com
    $72.1k-133.9k yearly Auto-Apply 2d ago
  • Applied Scientist Intern, 2026

    Thomson Reuters 4.6company rating

    Eagan, MN job

    Applied Scientist Intern Are you a curious and open-minded individual with an interest in programming and machine learning? Thomson Reuters Labs in Minneapolis, Minnesota is seeking a ML/NLP scientist intern with a passion for problem-solving using state-of-the-art Machine Learning and Natural Language Processing techniques. What does Thomson Reuters Labs do? We experiment, we build, we deliver. We support the organization and our customers through applied research and development of new products and technologies. The Labs innovate collaboratively across our core segments in Legal, Tax & Accounting, Government, and Reuters News. We undertake a diverse portfolio of projects today, while investing in long term research for the future. As an Applied Scientist Intern, you will be part of a diverse and interdisciplinary global team of experts. We hire specialists in Information Retrieval, Natural Language Processing, and Machine Learning, as well as Engineering and Design to drive the company's digital and AI transformation. Thomson Reuters Labs is known for consistently delivering successful data-driven Artificial Intelligence solutions in support of high-growth products that serve Thomson Reuters customers in new and exciting ways. About The Role: As a Applied Scientist Intern, you will: Experiment and Develop: You can be involved in the entire model development lifecycle, building, testing and delivering high-quality solutions. Collaborate: Working on a collaborative cross-functional team, you will learn from and partner with colleagues across the globe. Innovate: You will have the opportunity to try new approaches and learn new technologies. You will contribute ideas and work on solving real-world challenges. About You: You are a fit for the Applied Scientist Intern role if your background includes some of the following: Be currently enrolled in a PhD program relevant discipline or Master's program with research experience. Have an understanding and experience with Natural Language Processing, and/or Machine Learning methods including Large Language Models. Have experience creating and evaluating experiments related to Machine Learning or Large Language Models. Are experienced in one or more programming languages (preferably Python) and have experience working in the Cloud (preferably AWS) Have experience with ML/NLP libraries such as PyTorch, TensorFlow, Scikit-learn, spa Cy, LangChain, and HuggingFace. Are comfortable working with unstructured datasets and are knowledgeable about tools and techniques for data cleaning and processing. Have good communication skills and the ability to work collaboratively as part of a team. This is our wish list. We understand that few people check every box. If you are excited about this opportunity, meet most of the following criteria, and are eager to learn, we want to hear from you! Opportunities For Our Applied Science Interns: Learning & Development: On-the-job coaching & learning as well as the opportunity to work with cutting-edge methods and technologies Data and High-Impact Problems: Our scientists and engineers get to play with large datasets and discover new capabilities and insights in support of our high-impact products and customers. Thomson Reuters is best known for the globally respected Reuters News agency, but our company is also the leading source of information for legal, corporate and tax & Accounting professionals. We have over 60,000 TBs worth of legal, regulatory, news, and tax data Competitive Compensation: The opportunity to earn while learning new skills #LI-JF1 What's in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our commitment of empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include paid leave, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $0 USD - $0 USD. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at **********************************. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com
    $29k-38k yearly est. Auto-Apply 6d ago
  • AI Product Specialist, Courts

    Thomson Reuters 4.6company rating

    Eagan, MN job

    Thomson Reuters is seeking a motivated and adaptable AI Product Specialist to join our team. In this role, you will leverage your legal expertise to partner with Thomson Reuters state and local court customers, maximizing their utilization of our generative AI (GenAI) products and facilitating seamless integration into their workflows. You will play a key role in driving product adoption, ensuring customer success, and supporting revenue growth. About the Role In this opportunity as an AI Product Specialist, Courts, you will: Support state and local court customers that have purchased a Thomson Reuters AI product; establish value and mitigate risk. Drive post-sale product adoption and usage by understanding customer needs and demonstrating the value of Thomson Reuters' GenAI solutions. Work closely with customers to troubleshoot their product issues, educate and reeducate on correct AI product selection and use, and help customers change their workflows to adopt and incorporate AI products within court processes. Respond to incoming customer requests in a timely and effective manner Proactively reach out to customers to drive ongoing engagement and satisfaction Meet or exceed designated activity goals while driving revenue growth of assigned products Remain flexible and adaptable to changing priorities and product focus areas Proactively spot and correct any issues that could affect customer satisfaction or retention Collaborate with customers and account teams to identify business needs and align them with appropriate Thomson Reuters product offerings, supporting revenue retention and growth. Provide exceptional service and support to our state and local court stakeholders (e.g., judges, clerks, and court administrators), ensuring positive customer experiences. Maintain in-depth knowledge of Thomson Reuters' GenAI products, customer workflows, relevant use cases, and industry trends in the judiciary and government sector. Accurately log, update, and maintain customer information and activity within our business systems. About You You are a fit for the role of AI Product Specialist, Courts, if you have: Juris Doctor (JD) preferred. 5+ years of professional legal experience preferred - experience working with state and local courts or government customers is strongly preferred. Proven experience in customer-facing roles, ideally within the legal technology industry. Demonstrated ability to deliver effective product training and presentations to court and/or government personnel and leadership. Excellent communication and interpersonal skills, with the ability to build strong customer relationships. Familiarity with Thomson Reuters CoCounsel and AI-Assisted Research products is a plus. Demonstrated flexibility and ability to adapt to evolving priorities and product focus areas. Ability to collaborate effectively with internal teams to achieve customer success. Strong attention to detail and commitment to providing accurate and up-to-date guidance Experience tracking and reporting on key performance indicators Experienced with remote training technology, not limited to MS Teams, WebEx, Webcast, and remote access #LI-BS1 What's in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $72,100 USD - $133,900 USD. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. This job posting will close 01/05/2026. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com
    $72.1k-133.9k yearly Auto-Apply 6d ago
  • Software Engineer - AI

    Thomson Reuters 4.6company rating

    Eagan, MN job

    Are you passionate about building AI-driven software that transforms how professionals work? Join a dynamic and highly skilled team at Thomson Reuters, where we invest deeply in AI technologies and explore emerging fields with the backing of a global leader. As a Software Engineer - AI, you will play a vital role in developing intelligent systems that power the next generation of expert solutions across legal, tax, risk, and compliance domains. About The Role As a Software Engineer, AI, you will: Prepare and structure datasets for development, testing, and quality evaluation of AI features. Implement AI performance metrics supporting data-driven prioritization of iterative improvements. Translate prototypes into production-ready code under guidance. Participate in agile development processes, including planning, code reviews, and team ceremonies Demonstrate a growth mindset by actively learning new tools, frameworks, and best practices. About You You are a fit for the position of Software Engineer, AI if your background includes: Bachelor's degree in Computer Science, Engineering, or equivalent experience; Master's degree preferred Must have experience with Gen AI/RAG/LLM 2-5 years of experience in software engineering Must have experience with .NET and C#, SDLC (Software Development Life Cycle), Database (SQL, Azure Data Store) and API/REST Experienced with backend software engineering. Front end/full stack experience is a plus. Experience in these areas is considered a plus: Machine Learning, UI, contributing to solution discovery for various planning and teams, Architecture, Agentic tools, Evaluations, Deployment, Lifecycle of Solution, and Metrics #LI-MW1 What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $84,000 USD - $156,000 USD. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at **********************************. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com
    $84k-156k yearly Auto-Apply 6d ago
  • VP, Customer Service

    Wolters Kluwer 4.7company rating

    Wolters Kluwer job in Minneapolis, MN

    Wolters Kluwer Health is reimagining how we serve our global customers. The **VP** **Customer Service Operations** will architect and lead the transformation of our service model across Health consolidating existing teams, embedding AI and automation, and modernizing workflows to deliver faster, higher-quality outcomes at a lower cost to serve. This leader will set the vision for what "customer service" means in a digital, AI-enabled world, balancing operational efficiency with customer lifetime value, retention, and upsell potential. This role is not about maintaining the status quo. It is about defining the future of customer engagement in an AI-enabled world: rethinking the role of call centers, designing the optimal global coverage model, leveraging intelligent automation and creating digital-first, multi-channel experiences that delight customers while improving efficiency. The VP Customer Service Operations will be directly accountable for reducing cost to serve, enabling growth through superior service and transforming customer service into a strategic value driver that improves retention, Net Revenue Retention (NRR) and customer lifetime value. This is a hybrid role and the person in this role is expected to be in the office at least 2 days a week and potentially more based on business requirements. **Key Responsibilities:** + **Design the Future Service Model** : Define and execute the next-generation operating model, including the role of call centers, offshore hubs, AI agents, self-service platforms, and social/digital channels. + **Transform Service Economics** :Redesign the cost to serve model to be leaner, globallyconsistentandscalablemoving beyond fragmented,function-basedbudgets to unified, enterprise level economics. + **Scale AI & Automation:** Use intelligent automation and AI-driven workflows to manage most Tier 1/Tier 2 interactions, allowing more focus on high-value engagements. + **Elevate Customer** **Service** **Experience** : Deliver competitive differentiation through superior service quality, faster response times, and proactive engagementwhile ensuring consistency across channels and regions. + **Enable Growth** :Position service as a revenue enabler by improving retention, supporting upsell and cross-sell and strengthening overall customer lifetime value. + **Unify Operations Globally** :Consolidateexisting customer service functions across Health into a consistent,accountableand scalable model. + **Leverage Data for Insights & Action** :Build advanced analytics capabilities, including predictive churn models, automation ROItrackingand cost to serve dashboards to inform decision making and continuous improvement. + **Lead Enterprise Change:** Drive the cultural shift from reactive service delivery to proactive, insights-led and customer first operations. **Qualifications:** + **Proven** **Global Leadership:** 10+ years of customer service operations experience including experience leading large scale, multi-region customer service teams with proven success delivering measurable business impact. + **Service Model Transformation:** Demonstratedability toredesign service models, including offshore, vendor partnerships, channeloptimizationand automation at scale. + **Financial Acumen with Strategic Impact** -Able to link service performance directly to EBITA, retention and NRR outcomes. Skilled at creating cost models that simultaneously reducespendand improve customer value. + **Data-Driven Decisioning** - Skilled in developing andleveragingadvanced data and analytics (e.g., cost-to-serve dashboards, predictive churn models, automation ROI tracking) to set priorities, measure outcomes, and enable transparent decision-making across the enterprise. + **Cost Model** **Innov** **ation** -Expert in using advanced analytics to guide service strategies (e.g.churn prediction, cost to serve transparency, KPI dashboards,outcome-basedreporting). + **Technology & AI Enablement** -Hands-on experience embedding automation, AI, and digital-first channels intooperations, withmeasurableimpact on cost,qualityand customer satisfaction. + **Enterprise Change Leadership** -Strong record of leading cross-functional transformation programs thatconsolidatesiloed functions and create scalable future-ready organizations. + **Value-Creation Mindset** -Moves beyondefficiencyto position serviceas a **growth** **enabler** directly supportingretention, upselland customer lifetime value. + **Influence &** **C** **ollaboration** Exceptional ability to influence across functions and levels, align stakeholders and lead through change in a global enterprise. + **Visionary Leadership** - A strategic thinker whoanticipatesshifts in technology, customer expectations and market trends and proactively adapts the service model to stay ahead. _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._ **Compensation:** Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $203,900 - $262,150 EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
    $203.9k-262.2k yearly 29d ago

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