Account representative jobs in Battle Creek, MI - 340 jobs
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Representative, Customer Service - Skilled
Apidel Technologies 4.1
Account representative job in Kalamazoo, MI
Comment: Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
Develops organization-wide initiatives to proactively inform and educate customers.
Develops improvement plans in response to customer surveys.
This position requires knowledge that is acquired through experience, specialized education or training.
The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making.
The job requires a basic understanding of work routines and procedures in own discipline.
The technical procedures for this level are well defined.
The job works within well-defined procedures that may involve a variety of work routines.
This job typically requires a minimum of 2 or more years experience.
Hours: 8:00am to 5:00pm
Preferred skills
Representative, Customer Service - Skilled
$28k-35k yearly est. 2d ago
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Representative, Customer Service - Skilled
Dexian
Account representative job in Portage, MI
Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys. This position requires knowledge that is acquired through experience, specialized education or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job requires a basic understanding of work routines and procedures in own discipline. The technical procedures for this level are well defined. The job works within well-defined procedures that may involve a variety of work routines. This job typically requires a minimum of 2 or more years experience.
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit ********************
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
$27k-35k yearly est. 5d ago
Client Service Representative (Deposit Operations)
Banktalent HQ
Account representative job in Hillsdale, MI
County National Bank (CNB) is an independent, locally owned, community bank that is successful and growing whose mission is to "sustain its deep commitment to the community and its traditions of excellence in all aspects of banking and provide outstanding client service and solid financial performance."
We invite you to share in our mission and vision as a community banker, making a difference in your community while experiencing excellent benefits and career opportunities.
CNB is looking for a qualified, motivated, and client- and team-focused individual to join our Deposit Operations Team as Client Service Representative, ON-SITE in Hillsdale, Michigan.
JOB SUMMARY
Client Service Representative is on the rotation of the department's main duties of large item returns, stop payments, client overdrafts, non-posts, and ATM. Provides support for all electronic services, including, online banking, mobile app, and mobile deposit. The Client Service Department performs the duty of the main switchboard for the Bank and handles incoming phone calls for the main number and the Bank's toll-free number. Other duties include debit card clean-up and fraud calls. This is a full-time position with hours scheduled 8am - 5pm on Mon-Thu and 8:00a-5:00p on Fri, with a Saturday rotation for 8a - 12p.
DUTIES
Processes holds (Regulation CC), returned ach items, stop payments suspects and checks large items for proper endorsements in DDA accounts. Also provides back-up to new accounts to process large items, as needed.
Handles client overdraft notifications, non-posted items and adjustments.
Handles incoming client phone calls as the main switchboard for the Bank.
Assists with document scanning and file maintenance process, as necessary.
Handles all debit card questions as well as assist with disputes (Regulation E), compromised reports, debit card clean-up, increasing card limits, debit card transaction research, debit application review for accuracy, etc.
Provides research and information for various departments and clients within Director and Premier.
Works with Online Banking, Bill Payment, and the mobile application programs for approvals and deactivations, unlocking clients, resetting passwords, assisting with first time enrollments, etc.
Assists with Client Card process which includes completing the application, completing the request form, ordering the card, printing the card, and getting the card to the right branch with correct documents.
Maintains and protects confidentiality of client information.
Maintains regular, on-time attendance.
Remains current in assigned training and continuing education for designation retention (online, video, in-house emails, telephone seminars, etc.)
Complies with all regulatory requirements including Bank Secrecy Act and all others specific to their position.
Performs other various duties as assigned.
Requirements
SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or equivalent.
Passion for providing a stellar client service experience to all clients (external and internal) and ability to instill this passion in others.
Excellent interpersonal skills (tactfulness, cooperation, courteousness and client friendliness) are necessary to represent the bank in a positive manner.
Positive and cooperative approach when working with others.
Excellent written communication skills with demonstrated ability to write clearly, concisely and effectively, with attention to detail for visually appealing output and accurately proofreading publications.
Excellent verbal communication skills with the demonstrated ability to effectively present information to clients and management.
Strong administrative and organizational skills with effectiveness in developing tasks and managing resources to achieve targets/goals.
Ability to maintain confidentiality and handle sensitive information.
Knowledge of basic accounting procedures.
Efficiently and accurately keyboard information, both computer and calculator.
Strong computer skills with a proficiency in MS Office.
Ability to multi-task while paying attention to details.
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the work environment will include:
Works in a normal office environment.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to:
Communicate effectively, both verbally (especially via telephone) and in writing.
Keyboard information (computer and calculator).
Answer incoming phone calls and transfer to appropriate individual as necessary (headset will be provided to allow efficient workflow).
$26k-39k yearly est. 4d ago
Life Insurance Specialist - Portage, MI
The Auto Club Group 4.2
Account representative job in Kalamazoo, MI
$5,000 Sign-On Bonus
Payment Terms: $2,500 paid after 30 days of employment, $2500 paid after 90 days of employment.
Join America's most trusted brand with over 100 years of service
HOW WE REWARD OUR EMPLOYEES
UNLIMITED Income Potential
*Average Earnings $75,000 - $100,000 (base plus commissions)
Pay Structure
* UNLIMITED LEADS, at no cost
* Elevated tiered commissions for the first 12 months
* Annual Base Pay $28,500 (non-exempt, eligible for overtime)
ACG offers excellent and comprehensive benefits packages:
* Medical, dental and vision benefits
* 401k Match
* Paid parental leave and adoption assistance
* Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
* Paid volunteer day annually
* Tuition assistance program, professional certification reimbursement program and other professional development opportunities
* AAA Membership
* Discounts, perks, and rewards and much more
Why Choose AAA The Auto Club Group (ACG)
* Lead generation of 14+ million members
* Access to unlimited walk-in traffic and referrals
* Online lead generation
* Annual Sales Incentive Trip
A DAY IN THE LIFE of a Field Life Agent
The Auto Club Group is seeking a Field Life Agent who will customarily and regularly be engaged in outside sales activities away from their assigned AAA branch. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 14+ million members.
* Solicit and sell Life & Health insurance and Annuity products under minimal supervision primarily within ACG branch location.
* Thorough knowledge of various product features and marketing and sales techniques, achieve established sales goals.
* Develop leads and prospects for new accounts through various marketing activities (outbound/inbound phone calls, mailings, referrals, networking, website, seminars, etc.)
* Prepare proposals, and close sales of Life, Health, Annuity, Membership, and Financial Services products.
* Complete appropriate applications, forms and follow internal processing procedures to ensure transactions are handled in accordance with company policies and practices.
* Work collaboratively with others in the Branch to reach business goals, maximize leads, sales opportunities and take advantage of cross-sell opportunities.
* Assist Underwriting and Brokerage Departments in satisfying requirements.
* Respond to customer inquiries and problems and ensure sound sales practices are used.
* Prepare reports documenting prospecting and sales activities, maintain specified production standards and persistency levels for all required products.
What it's like to work for The Auto Club Group:
* Serve our members by making their satisfaction our highest priority
* Do what's right by sustaining an open, honest and ethical work environment
* Lead in everything we do by offering best-in-class products, benefits and services
* ACG values our employees by seeking the best talent, rewarding high performance and holding ourselves accountable
WE ARE LOOKING FOR CANDIDATES WHO
* Possession of valid State Life Sales licenses
* Ability to take and pass LUTC or CLU coursework
* Maintain Life and Health licenses required to sell products
* Possession of a valid State driver's license
* Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products
Education
* High School diploma or equivalent
Work Experience
* Minimum of 2 years' experience with a proven record of successfully soliciting and selling life insurance products
* Experience selling intangible products
Successful candidates will possess:
* Strong working knowledge of Life Insurance and Annuity products and services
* Ability to listen to and analyze customer needs and make recommendations to customers that best fit customers' needs and to promote a positive Member experience.
* Effectively communicate complex information with prospective clients in a clear manner
* Ability to prepare proposals and conduct closing interviews to sell Life and Annuity products.
* Assessing and reflecting customer insurance requirements consistent with company standards when writing policies
* Ability to perform mathematical calculations to determine premiums and values of Life insurance and financial products
* Ability to build and maintain strong relationships with customers
* Prospecting and developing new sales opportunities and meeting production requirements
* Ability to work collaboratively with all team members to attain business goals.
* Strong communication skills with others in the Branch to keep partners and branch management informed on sales and the disposition of any partner generated leads
* Understands and can articulate to customers the tax and legal impacts the products have on Members
* Strong organization, planning, time management and administrative skills
* Representing Auto Club Life in a professional and positive manner
* Safely operating a motor vehicle to travel to various locations to attend meetings or community events
* Proficient writing skills to compose routine correspondence
* Working independently with minimal supervision
* Good PC skills including working knowledge of word processing, spreadsheet, presentation, and email.
Work Environment
* Works in a temperature-controlled office environment.
* Limited travel required for community events, with exposure to road hazards and temperature extremes
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit ***********
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
$27k-33k yearly est. 3d ago
Bill of Material
Winnebago Industries Inc. 4.4
Account representative job in Middlebury, IN
Winnebago Industries is a leading manufacturer of outdoor lifestyle products under the iconic Winnebago, Grand Design, Chris-Craft, Newmar, and Barletta Boats brands. Our 6,300+ team members across Iowa, Indiana, Minnesota, and Florida deliver on our vision to be the trusted leader in outdoor lifestyle solutions by providing unmatched innovation, quality, and service in the industries we engage.
We believe our employees are our most valuable asset, and we are committed to providing a safe and engaging environment where you can be passionate about the work you do and have opportunities to learn and grow.
Primary Objective of Position: Manage and oversee the Bill of Material (BOM) process for respective product lines. Work closely with the Product, Purchasing, Operations, and Customer Service departments.
Key Areas of Responsibility
Create, set up, and maintain an accurate BOM based on engineering prints and product information for new models, assemblies, or features
Conduct BOM audits to monitor accuracy
Identify and search for appropriate parts and assemblies
Reconcile the BOM with the Purchasing page prior to release
Add BOM portion to the AX configurator
Create and maintain all part numbers requested by purchasing/engineering/parts & service
Update Active BOM's through PCN changes, plant requests and print updates
Partake in all BOM, AX and training related to the BOM position
Perform numerical calculations and work with details. Requires the ability to read and understand blueprints.
Assist with Work in Process inventory
Provide BOM related support for Product Development, Engineering, Customer Service and Design
Monthly valuation of Cost of Goods Sold
Analyze/explain monthly cost differentials and develop/implement cost saving initiatives
Assist in set up and audit of plant inventories
Education & Experience
High School Diploma
Proficient with Microsoft Office (Word, Excel, Outlook) and Database Managed Software
AX Dynamics experience preferred, but not required
Able to work independently as well as with a team
Experience in a fast-paced environment and multitasking is a plus
Read engineering prints a plus
1-2 years related experience in RV manufacturing environment preferred
Physical Demands
Ability to work early hours with flexible schedule as needed
Office sitting and standing environment
Able to move in and around an RV on the production floor to look for component part use/application
Position may require sitting for long periods of time
Keyboarding
At Winnebago, we believe ALL people are leaders and hold each other accountable to high expectations.
Leadership Expectations:
Connect with Purpose
Be inclusive
; seek out different perspectives.
Focus on the Customer
; put yourself in the customer's shoes.
Communicate Clearly
; say what needs to be said and listen.
Execute with Excellence
Explore Possibilities
; ask, "What if?" and embrace new ideas.
Set Direction
; prioritize, plan, and align; balance thinking and action.
Drive Results
; get the right things done; work with a sense of urgency.
Build the Future
Transform the Road Ahead
; anticipate opportunities; seek new opportunities for continuous improvement.
Navigate Change
; be agile and flexible; take on new challenges.
Inspire Growth
; help each other improve; commit to personal development.
If you are the right candidate for this position, as a Winnebago Team Member you will be eligible for the following benefits:
Medical, Dental, Vision, Group Life Insurance, Accidental Injury, Critical Illness, Short & Long-Term Disability
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401(k) with match
Employee Stock Purchase Program
Tuition Reimbursement
Holiday and Vacation Pay
Winnebago Towables is an Equal Opportunity Employer.
$34k-40k yearly est. Auto-Apply 60d+ ago
Account Representative - Uncapped Commission
Total Quality Logistics, Inc. 4.0
Account representative job in East Lansing, MI
Country USA State Michigan City East Lansing Descriptions & requirements About the role: The AccountRepresentative role at TQL is an opportunity to build a career with a logistics industry leader that offers an award-winning culture and high earning potential with uncapped commission. More than just an entry level sales role, you will be responsible for supporting and working with an established sales team to identify areas of opportunity with their customers to drive revenue. No experience necessary; you will start your career in an accelerated training program to learn the logistics industry. Once training is complete, you focus on growing new and existing business by presenting TQL customers with our transportation services and handling freight issues 24/7/365.
What's in it for you:
* $40,000 minimum annual salary
* Uncapped commission opportunity
* Want to know what the top 20% earn? Ask your recruiter
Who we're looking for:
* You compete daily in a fast-paced, high-energy environment
* You're self-motivated, set ambitious goals and work relentlessly to achieve them
* You're coachable, but also independent and assertive in solving problems
* You're eager to develop complex logistics solutions while delivering great customer service
* College degree preferred, but not required
* Military veterans encouraged to apply
What you'll do:
* Communicate with the sales team and customers as the subject matter expert to build and maintain relationships
* Manage projects from start to finish while overseeing daily shipments and resolve issues to ensure pickups and deliveries are on time
* Work with the sales team to provide and negotiate competitive pricing
* Input, update and manage shipment information in our state-of-the-art systems
* Collaborate with the support team to guarantee each shipment is serviced properly
* Assist with billing and accounting responsibilities as needed
What you need:
* Elite work ethic, 100% in-office, expected to go above and beyond
* Extreme sense of urgency to efficiently juggle dynamic operations
* Strong communication skills with ability to handle conflict
* Solution-focused mindset and exceptional customer service
* Ability to work with the latest technologies
Why TQL:
* Certified Great Place to Work with 800+ lifetime workplace award wins
* Outstanding career growth potential with a structured leadership track
* Comprehensive benefits package
* Health, dental and vision coverage
* 401(k) with company match
* Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Where you'll be: 2651 Coolidge Road, East Lansing, Michigan 48823
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at ******************
*
$40k yearly 60d+ ago
Account Representative
Impact Solutions 4.5
Account representative job in Lansing, MI
Why Work Here: At Impact Solutions, we pride ourselves on fostering a collaborative and supportive environment where great people come together to achieve remarkable results. Our culture emphasizes teamwork, personal growth, and a shared commitment to excellence.
As an AccountRepresentative, you will have the unique opportunity to work with a diverse range of existing clients while contributing to our ongoing sales growth. We believe in empowering our team members with the tools and resources they need to succeed. You will benefit from our proven industry systems, strong internal processes, and a dedicated team that is committed to the success of every client.
We offer comprehensive training and access to knowledgeable support staff to help you reach your goals and unlock your full potential. Whether you're engaging with clients in manufacturing, financial services, or other sectors, each day as an AccountRepresentative at Impact Solutions will bring new challenges and opportunities for growth.
Join us and be part of a company that values your contributions and supports your journey toward success!
Job Description:
We are seeking a dynamic and experienced AccountRepresentative to join our team at Impact Solutions. In this role, you will be instrumental in managing and servicing our existing clients while also identifying and developing new business opportunities. Your ability to build strong relationships and provide exceptional service will be key to your success.
Key Responsibilities:
- Provide outstanding service and support to our existing clients, ensuring their needs are met and exceeded.
- Cultivate and expand business relationships with current clients to drive growth and satisfaction.
- Identify and pursue new business opportunities through proactive prospecting and networking.
- Conduct in-person and out-of-office sales calls to promote and sell our diverse range of products and services.
- Engage with clients to uncover their needs and recommend tailored, value-added solutions.
- Maintain consistent and timely follow-up with clients to foster strong relationships and ensure satisfaction.
- Develop and manage a robust sales pipeline to track opportunities and progress.
- Achieve sales and profit goals without geographical limitations, showcasing your ability to work independently and strategically.
- Leverage educational and industry resources to enhance your knowledge and effectiveness in the role.
Requirements/Qualification
To thrive as an AccountRepresentative at Impact Solutions, we are looking for candidates who meet the following qualifications:
- Education: A Bachelor's Degree in Business, Marketing, or a related field is preferred.
- Experience: A minimum of five years in sales and account management, showcasing a successful track record in business-to-business environments.
- Work Ethic: A strong work ethic, self-motivation, and a commitment to excellence are essential attributes.
- Time Management: Exceptional time management skills with the ability to prioritize tasks effectively.
- Communication Skills: Excellent verbal and written communication skills, enabling clear presentation of ideas and effective client engagement.
- Industry Knowledge: Experience in the print, promotional products, fulfillment, marketing services, and/or advertising industry is a plus.
- Sales Expertise: Proven success in consultative selling and a history of meeting or exceeding sales targets.
- Interpersonal Skills: Strong interpersonal skills with a genuine enthusiasm for building and nurturing client relationships.
Join us at Impact Solutions, where your expertise will help shape the future of our client relationships and drive our business forward. We look forward to welcoming a motivated and skilled AccountRepresentative to our team!
About Impact Solutions
At Impact Solutions, we are proud to be a family-owned company dedicated to strengthening brands through thoughtful planning, implementation, and management of impactful messages and materials. Our mission is to enhance our clients' image in their markets and within their organizations.
We take a consultative approach, partnering with organizations to help them achieve their goals effectively. Our diverse offerings include a wide range of print products, promotional items, corporate apparel, and signage/display solutions. However, what truly sets us apart is our commitment to technology fulfillment and inventory management services, which provide significant benefits to our clients and distinguish us from the competition.
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$36k-46k yearly est. 21d ago
Policy Billing Representative
Fastemps, Inc.
Account representative job in Lansing, MI
Job DescriptionPolicy Billing Representative - Lansing, MI Pay: $17.00/HR Schedule: Flexible hours between 8:00 AM and 6:00 PM Do you have a strong background in billing or finance and a passion for customer service? Join our team as a Policy Billing Representative and contribute to a collaborative, detail-driven environment that values your expertise.
Key Responsibilities:
Handle billing inquiries from agents and policyholders, including invoices, payments, and account activity.
Review, process, and approve policy cancellations, reinstatements, and payment arrangements following state regulations and guidelines.
Reconcile accounts to troubleshoot discrepancies and provide accurate account histories.
Interpret and analyze premium billing data to resolve complex issues.
Process pay-by-phone transactions to expedite posting and ensure accuracy.
Approve and manage pay plan changes and manual billing exceptions.
Communicate professionally through correspondence, resolving customer complaints and inquiries.
Coordinate payment adjustments and allocations for accurate financial records.
Perform high-level account reconciliations across various billing platforms.
Collaborate with internal teams on audits, upgrades, and special projects.
Qualifications:
Education:
High school diploma or GED required; Associate's degree in Accounting, Finance, Business, or related field preferred.
Experience:
2+ years of customer service experience in billing, finance, or insurance, or
Bachelor's degree with at least 1 year of related experience.
Skills:
Strong customer service skills, both written and verbal.
Experience with multi-line phone systems.
Proficiency in Microsoft Excel and financial systems.
Analytical and problem-solving skills with attention to detail.
Ability to manage priorities in a fast-paced environment.
Why Join Us?
Pay: Competitive at $17.00 per hour.
Schedule: Flexible work hours between 8:00 AM and 6:00 PM.
Growth Opportunities: Build your career in a supportive, professional workplace.
Apply today or give us a call at ************** to learn more.
Make an immediate impact by providing exceptional service and expertise in billing operations!
Job Type: Full-time Pay: $17.00 per hour Expected hours: 40 per week
$17 hourly 28d ago
Lead Billing Specialist, Tier I
Kalamazoo Family Health Center Inc.
Account representative job in Kalamazoo, MI
The Lead Billing Specialist Tier I oversees daily billing operations, resolves complex claims and denials, and ensures accurate, efficient, and compliant processes. Serving as a key resource for staff, this role provides training, guidance, and customer support while addressing inquiries from patients, payers, and internal teams. Additionally, the role monitors performance through reporting and drives improvements that strengthen overall revenue cycle efficiency.
CORE RESPONSIBILITIES:
Supervise and manage billing: Oversee daily billing activities, ensure processes are efficient, accurate, and follow company policies.
Claim resolution: Handle complex claims, denials, and unpaid balances, including managing appeals.
Problem-solving: Investigate and resolve billing questions and problems for staff, patients, and payers.
Reporting and audit: Prepare and review reports to monitor billing performance and identify areas for improvement.
Customer service: Provide support and communicate with patients and staff regarding billing inquiries.
Training and support: Serve as a resource for other billers and departments, providing guidance and training on billing processes and workflow improvements.
COMPETENCIES:
Collaborative
Displays willingness to make decisions, resolve conflict and delegate work assignments in a timely manner.
Adapts to change, takes responsibility for own actions to advance team goals.
Speaks and writes clearly and persuasively in formal and informal presentations.
Actively participates in meetings and demonstrates effective listening skills with an open and collaborative mindset.
Solicits input from appropriate stakeholders, explains reasoning for decisions, and uses strong interpersonal skills to communicate and influence others.
Gives recognition to others for results.
Solid Character
Balances team and individual responsibilities while assessing own strengths and weaknesses.
Exhibits objectivity and openness to others' views.
Welcomes feedback, build positive team spirit, support all team members.
Develop alternative solutions, support and share expertise with other team members while building positive morale.
Demonstrates knowledge of company policies and treats people with respect.
Works ethically and with integrity, to uphold organizational values.
Keeps commitments, shows respect and sensitivity for cultural differences.
Educate others on the value of diversity, promote a positive work environment where all feel free to contribute.
Organizational Support
Completes administrative tasks correctly and on time and develops strategies to achieve organizational goals and values.
Supports affirmative action and respect diversity, understands organization's strengths and weaknesses, analyzes market and competition, and identifies external threats and opportunities while adapting strategy to changing conditions.
Prioritizes and plans work activities while understanding business implications of decisions.
Demonstrates accuracy and thoroughness within approved budget and displays original thinking and creativity.
Displays knowledge of market and competition that aligns with strategic goals.
Meets challenges with resourcefulness, generates suggestions for improving work, develops innovative approaches and ideas.
Displays passion and optimism while exhibiting confidence in self and others.
Inspires respect and trust while motivating others to perform well and influencing actions and opinions of others.
Coordinates projects, develops workable implementation plans, includes staff in planning, decision making, and process improvement.
Communicates and completes changes and progress of projects on time and on budget while managing project team activities to overcome resistance.
Makes self-available to staff, provides regular performance feedback.
Develops individual team member skills and encourages growth.
Safety and Security
Promote safety precautions and security measures to ensure the safety of both staff and patients.
Adheres to data security guidelines, including appropriate use of EMR systems and IT resources.
TYPICAL WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
TYPICAL PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to use hands for use of a PC as well as other office equipment.
The employee is frequently required to stand, walk; sit and talk and use hearing to listen.
The employee is occasionally required to reach with hands and arms, stoop and kneel.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
QUALIFICATIONS:
CPC or CPB certification preferred.
Experience with payer appeals processes.
Knowledge of FQHC policies and requirements.
Exceptional customer service skills.
Strong analytical skills.
EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES:
Must have a minimum of a high school diploma.
Associate Degree in Business with emphasis in Accounting/Finance from an accredited college or university in addition to two years of experience; or equivalent combination of education and experience is preferred.
Prefer knowledge of the EPIC system and relevant third-party liability (TPL) and government websites (e.g., CHAMPS, C-SNAP, Connex, Medicare DDE, Availity, and HMO Medicaid sites used by FHC). Working knowledge of ICD-10, HCPCS, and CPT is also preferred.
Knowledge of FQHC or RHC billing rules and regulations.
Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.
$29k-39k yearly est. Auto-Apply 51d ago
Lead Billing Specialist, Tier I
Family Health Care Center of Kalamazoo 3.3
Account representative job in Kalamazoo, MI
The Lead Billing Specialist Tier I oversees daily billing operations, resolves complex claims and denials, and ensures accurate, efficient, and compliant processes. Serving as a key resource for staff, this role provides training, guidance, and customer support while addressing inquiries from patients, payers, and internal teams. Additionally, the role monitors performance through reporting and drives improvements that strengthen overall revenue cycle efficiency.
CORE RESPONSIBILITIES:
Supervise and manage billing: Oversee daily billing activities, ensure processes are efficient, accurate, and follow company policies.
Claim resolution: Handle complex claims, denials, and unpaid balances, including managing appeals.
Problem-solving: Investigate and resolve billing questions and problems for staff, patients, and payers.
Reporting and audit: Prepare and review reports to monitor billing performance and identify areas for improvement.
Customer service: Provide support and communicate with patients and staff regarding billing inquiries.
Training and support: Serve as a resource for other billers and departments, providing guidance and training on billing processes and workflow improvements.
COMPETENCIES:
Collaborative
Displays willingness to make decisions, resolve conflict and delegate work assignments in a timely manner.
Adapts to change, takes responsibility for own actions to advance team goals.
Speaks and writes clearly and persuasively in formal and informal presentations.
Actively participates in meetings and demonstrates effective listening skills with an open and collaborative mindset.
Solicits input from appropriate stakeholders, explains reasoning for decisions, and uses strong interpersonal skills to communicate and influence others.
Gives recognition to others for results.
Solid Character
Balances team and individual responsibilities while assessing own strengths and weaknesses.
Exhibits objectivity and openness to others' views.
Welcomes feedback, build positive team spirit, support all team members.
Develop alternative solutions, support and share expertise with other team members while building positive morale.
Demonstrates knowledge of company policies and treats people with respect.
Works ethically and with integrity, to uphold organizational values.
Keeps commitments, shows respect and sensitivity for cultural differences.
Educate others on the value of diversity, promote a positive work environment where all feel free to contribute.
Organizational Support
Completes administrative tasks correctly and on time and develops strategies to achieve organizational goals and values.
Supports affirmative action and respect diversity, understands organization's strengths and weaknesses, analyzes market and competition, and identifies external threats and opportunities while adapting strategy to changing conditions.
Prioritizes and plans work activities while understanding business implications of decisions.
Demonstrates accuracy and thoroughness within approved budget and displays original thinking and creativity.
Displays knowledge of market and competition that aligns with strategic goals.
Meets challenges with resourcefulness, generates suggestions for improving work, develops innovative approaches and ideas.
Displays passion and optimism while exhibiting confidence in self and others.
Inspires respect and trust while motivating others to perform well and influencing actions and opinions of others.
Coordinates projects, develops workable implementation plans, includes staff in planning, decision making, and process improvement.
Communicates and completes changes and progress of projects on time and on budget while managing project team activities to overcome resistance.
Makes self-available to staff, provides regular performance feedback.
Develops individual team member skills and encourages growth.
Safety and Security
Promote safety precautions and security measures to ensure the safety of both staff and patients.
Adheres to data security guidelines, including appropriate use of EMR systems and IT resources.
TYPICAL WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
TYPICAL PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to use hands for use of a PC as well as other office equipment.
The employee is frequently required to stand, walk; sit and talk and use hearing to listen.
The employee is occasionally required to reach with hands and arms, stoop and kneel.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
QUALIFICATIONS:
CPC or CPB certification preferred.
Experience with payer appeals processes.
Knowledge of FQHC policies and requirements.
Exceptional customer service skills.
Strong analytical skills.
EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES:
Must have a minimum of a high school diploma.
Associate Degree in Business with emphasis in Accounting/Finance from an accredited college or university in addition to two years of experience; or equivalent combination of education and experience is preferred.
Prefer knowledge of the EPIC system and relevant third-party liability (TPL) and government websites (e.g., CHAMPS, C-SNAP, Connex, Medicare DDE, Availity, and HMO Medicaid sites used by FHC). Working knowledge of ICD-10, HCPCS, and CPT is also preferred.
Knowledge of FQHC or RHC billing rules and regulations.
Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.
$29k-35k yearly est. Auto-Apply 51d ago
Collections Specialist
Cort Business Services 4.1
Account representative job in Kalamazoo, MI
Calling all experienced Commercial Collections Specialists! Are you tired of a large call center environment? Auto dialer burnout? CORT Furniture Rental is hiring immediately for a Full-time Commercial Collections Specialist in Kalamazoo, MI. We offer a great working environment: a small, cohesive team working together to deliver success.
We are looking for someone with at least 1 year of collection experience who wants to be a part of our small team based in the Kalamazoo, MI area.
During the training period, this is an onsite role that reports to the office each day, however, after training, employees will have the option to work a hybrid schedule with 3 days in office and 2 days from home.
Work Schedule: M-F 8am-4:30pm
What We Offer
* Hourly pay rate; weekly pay; quarterly bonus opportunities; paid training; 40 hours/week
* Promote from within culture
* Opportunity to work alongside a tenured team with career growth and mentorship opportunities
* Comprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date
* 401(k) retirement plan with company match
* Paid vacation, sick days, and holidays
* Company-paid disability and life insurance
* Tuition reimbursement
* Employee discounts and perks
Responsibilities
As a Collections Specialist, you'll evaluate information about customers who haven't paid us and make payment arrangements. To do that, you may have to solve customer service problems, explain charges, research issues in the customer's account, or solve other problems that are preventing payment. Our business is successful based on the relationships that we foster. If that is important to you, this role may be a fit.
Qualifications
* 2 years of commercial collections experience
* Great verbal and written communication skills, with the ability to communicate in an assertive manner
* The desire and ability to work independently and manage a workload that contains time-sensitive tasks, which means you'll also have to manage and prioritize problems effectively
* 2 or more years of customer service or accounting experience in a call center setting
* High school diploma or equivalent
* Proficiency in Microsoft Office products including outlook, word, and excel
About CORT
CORT, a part of Warren Buffett's Berkshire Hathaway, is the nation's leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring and other services. With more than 100 offices, showrooms and clearance centers across the United States, operations in the United Kingdom and partners in more than 80 countries around the world, no other furniture rental company can match CORT's breadth of services.
For more information on CORT, visit *********************
Working for CORT
For more information on careers at CORT, visit *************************
This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. Pursuant to the Fair Chance Hiring Ordinance for participating locations, CORT will consider all qualified applicants to include those who may have criminal history records. Check your city government website for specific fair chance hiring information.
CORT participates in the E-Verify program.
Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time.
EEO/AA Employer/Vets/Disability
Applications will be accepted on an ongoing basis; there is no set deadline to apply to this position. When it is determined that new applications will no longer be accepted, due to the positions being filled or a high volume of applicants has been received, this job advertisement will be removed.
$31k-38k yearly est. Auto-Apply 60d+ ago
Patient Account Associate II EDI Coordinator
Intermountain Health 3.9
Account representative job in Lansing, MI
Creates and optimizes EDI connectivity for ERAs, completes and monitors enrollments, manages and maintains payer portals. **Essential Functions** + Develops and implements strategies for adhering to commercial and Government requirements of emerging payment techniques and various payor portal access requirements, not limited to: development of procedures, assessing and communicating reporting and documentation. Establishing processes for the Intermountain system in complying with payor requirements
+ Serves as a subject matter expert for commercial payor requirements and mechanisms for alternative payment methods. Accountable for understanding and communicating the related commercial and regulatory programs payment techniques and portal access requirements.
+ Acts as a technical resource related to portal access and functionality for operational management and staff. Manages and maintains all tickets related to government and commercial payor portals across the organization.
+ Acts as a subject matter expert for the RSC as it relates to EDI enrollments to obtain remittance advice. Acts as a liaison between the organization and vendors, and internal and external partners. Collaborates with interdepartmental leadership and vendors to implement streamlined workflows, training and communication.
+ Supports leadership in coordinating with clearinghouse vendors and works to obtain electronic payments where the clearinghouse contracts are not in place. Creates and provides monitoring and trending reports to the Cash Management Leadership teams. Utilizes reporting to partner with internal and external partners and provide suggested solutions for identified trends
+ Research errors identified by payor payments being sent in means other than EFT/ERA or via clearinghouse. Achieve and maintain electronic payment activity at 100% or as payors allow. Works with clearinghouse to enroll payors and resolve payment/system issues.
+ Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
+ Performs other duties as assigned
**Skills**
+ Written and Verbal Communication
+ Detail Oriented
+ EDI Enrollment
+ Teamwork and Collaboration
+ Ethics
+ Data Analysis
+ People Management
+ Time Management
+ Problem Solving
+ Reporting
+ Process Improvements
+ Conflict Resolution
+ Revenue Cycle Management (RCM)
**Qualifications**
+ High school diploma or equivalent required
+ Two (2) years for back-end Revenue Cycle (payor enrollment, payment posting, billing, follow-up)
+ Associate degree in related field preferred
Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings
We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside in California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont, and Washington
**Physical Requirements**
+ Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess colleagues' needs.
+ Frequent interactions with colleagues that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately
+ Manual dexterity of hands and fingers to include frequent computer use for typing, accessing needed information, etc
**Location:**
Peaks Regional Office
**Work City:**
Broomfield
**Work State:**
Colorado
**Scheduled Weekly Hours:**
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$24.00 - $36.54
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here (***************************************************** .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
$31k-35k yearly est. 60d+ ago
Accounts Receivable Specialist, Customer Service Operations
Cardinal Health 4.4
Account representative job in Lansing, MI
**Remote Hours: Monday - Friday, 7:00 AM - 3:30 PM PST (or based on business need)** **_What Accounts Receivable Specialist II contributes to Cardinal Health_** Account Receivable Specialist II is responsible for verifying patient insurance and benefits, preparing and submitting claims to payers, correcting rejected claims, following up on unpaid and denied claims, posting payments, managing accounts receivable, assisting patients with payment plans, and maintaining accurate and confidential patient records in compliance with regulations like HIPAA.
+ Demonstrates knowledge of financial processes, systems, controls, and work streams.
+ Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls.
+ Possesses understanding of service level goals and objectives when providing customer support.
+ Demonstrates ability to respond to non-standard requests from vendors and customers.
+ Possesses strong organizational skills and prioritizes getting the right things done.
**_Responsibilities_**
+ Submitting medical documentation/billing data to insurance providers
+ Researching and appealing denied and rejected claims
+ Preparing, reviewing, and transmitting claims using billing software including electronic and paper claim processing
+ Following up on unpaid claims within standard billing cycle time frame
+ Calling insurance companies regarding any discrepancy in payment if necessary
+ Reviewing insurance payments for accuracy and completeness
**_Qualifications_**
+ HS, GED, bachelor's degree in business related field preferred, or equivalent work experience preferred
+ 2 + years' experience as a Medical Biller or within Revenue Cycle Management preferred
+ Strong knowledge of Microsoft Excel
+ Ability to work independently and collaboratively within team environment
+ Able to multi-task and meet tight deadlines
+ Excellent problem-solving skills
+ Strong communication skills
+ Familiarity with ICD-10 coding
+ Competent with computer systems, software and 10 key calculators
+ Knowledge of medical terminology
**_What is expected of you and others at this level_**
+ Applies basic concepts, principles, and technical capabilities to perform routine tasks
+ Works on projects of limited scope and complexity
+ Follows established procedures to resolve readily identifiable technical problems
+ Works under direct supervision and receives detailed instructions
+ Develops competence by performing structured work assignments
**Anticipated hourly range:** $22.30 per hour - $32 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 10/5/2025 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
$22.3-32 hourly 36d ago
Billing Specialist
Midwest Vision Partners
Account representative job in Jackson, MI
Job DescriptionDescriptionAs a Billing Specialist you will be responsible for overseeing the billing process for customers, patients, and MVP platforms. This position performs many accounting, customer service, and organizational tasks to promote the financial health of the organization.
Schedule
What you will be doing
Problem solving to reconcile outstanding balances from insurances and patients
Discussing open balances with patients and collect payment accordingly
Maintaining collection agency accounts
Placing outgoing calls to insurance companies and patients to resolve outstanding claims/balances
Exhibiting knowledge of medical insurance and proper use of computer software
Posting charges, payments and adjustments in Allscripts Practice Management software
Communicating effectively and professionally with physicians, co-workers, managements and patients
Performing general office duties and other duties as assigned
What you know Required
High school diploma or GED
Knowledgeable in ICD-10 & CPT Codes
Desired
One (1) or more years of customer service experience
Ophthalmology, Optometry, Ambulatory Surgery Center, and/or Optical billing experience
Experience in Revenue Cycle Management
What you will receive
Competitive wages
Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
Generous paid time off (PTO) program
Seven (7) company paid holidays
401(k) retirement plan with company match
An organization focused on People, Passion, Purpose and Progress
Inspirational culture
$29k-39k yearly est. 23d ago
Specialist, Invoicing
Global Industrial 4.5
Account representative job in Kentwood, MI
Global Industrial For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.
Key Responsibilities
* Generating and Distributing Invoices: Creating and sending invoices to customers or clients for goods or services rendered.
* Maintaining Financial Records: Keeping accurate records of invoices, payments, and outstanding balances.
* Tracking Payments: Monitoring payments received and sending reminders for overdue accounts.
* Resolving Billing Issues: Investigating and resolving any billing discrepancies or disputes.
* Collaborating with Teams: Working with the accounting department, customer service, and other relevant teams to ensure accurate and timely billing.
* Reporting: Preparing reports on billing activity, accounts receivable, and other relevant financial data.
* Reviewing Contracts: Examining client contracts to ensure billing accuracy.
* Reconciliations: Assisting with month-end or period-end reconciliation processes.
* Payment Processing: May handle or assist with payment processing and record-keeping.
* Customer Service: Addressing billing-related inquiries from clients or customers.
* Software Proficiency: Utilizing billing software and other relevant tools like MS Office (Excel, Word).
* Data Entry/Record Keeping: Inputting data into systems, updating client accounts, and maintaining organized records.
* Confidentiality: Maintaining the confidentiality of financial and client information.
Competencies and skills
* Prior experience in billing or accounts receivable roles is beneficial.
* Strong analytical, communication, and problem-solving skills are essential.
* The ability to accurately process information and maintain organized records is crucial.
* The ability to manage multiple tasks, meet deadlines, and prioritize effectively.
EEO/AA Statement
Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.
$33k-40k yearly est. 3d ago
Collections Specialist
Case Credit Union 3.7
Account representative job in Lansing, MI
Job DescriptionDescription:
Responsible for performing collection activities associated with all delinquent and charged off member accounts and loans, including VISA credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Review delinquent and charged off accounts, determines the Credit Union's position and, as circumstances indicate, directs and assists legal counsel in resolution proceedings. Assists in fraud and bond claims when requested by Management. Ensures that the Credit Union's professional image is maintained.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for the effective and professional performance of resolution functions.
Utilizes effective human relations' skills and various forms of persuasion to present a positive Credit Union image in an already negative situation. Answers member questions and complaints relevant to Department functions. Determines Credit Union position in legal proceedings and works to minimize losses.
Uses experience and knowledge of Credit Union loan policies, procedures and documentation to review member's files in order to establish effectiveness of resolution proceedings.
Works toward prompt resolution of negative and delinquent accounts through negotiations with member.
Initiates small claims proceedings when appropriate
Represents the credit union in small claims proceedings when necessary.
Prepares reports as requested by Department Manager.
Performs resolutions efforts in accordance with Credit Union policies and procedures and ensures they are legally compliant.
Assumes responsibility for efficient administration of resolutions activities.
Keeps accurate and up-to-date activity reports on assigned accounts and/or loan delinquencies.
Documents all resolution actions taken, including telephone conversations, alternative financial arrangements, and correspondence.
Researches negative share accounts that appear on negative reports to ensure that Credit Union errors are detected promptly. Provides members the opportunity to fully explain their negative status.
Responsible for managing the maintenance, repair and security of repossessed properties, as directed and approved by management. Responsible for collateral repossessions, and the disposition of repossessed Credit Union assets.
Assumes responsibility for ensuring that professional business relations are established and maintained with Credit Union members and all other professionals.
Maintains the Credit Union's professional reputation throughout resolution operations and in all contacts with members, legal counsel, outside agencies and all other outside professionals.
Works with negative or delinquent borrowers to reach suitable arrangements to restore accounts to current status. Utilizes effective human relations skills and persuasion to calm irate members and resolve negative situations. Discusses possible financial arrangements, informs members of possible legal actions, and provides or suggests financial counseling as means to arrive at suitable payment arrangements.
Maintains confidentiality.
Assumes responsibility for establishing and maintaining effective communications and coordination with Credit Union personnel.
Assist area personnel as needed.
Keeps Management informed of activities, progress attained toward established objectives, and of any significant problems.
Attends and participates in meetings as required.
Assumes responsibility for related duties as required or assigned.
Stays informed of changes in resolution policies, procedures, and related legal requirements.
Ensures that work area is clean, secure and well maintained.
Actively & professionally cross-sells Credit Union services.
Must have reliable transportation to fulfill the duties of a Resolution Specialist.
PERFORMANCE MEASUREMENTS
Delinquent and negative accounts and/or loans are closely monitored and reviewed.
Appropriate resolutions actions instituted are in accordance with established Credit Union policies and are legally compliant. Legal actions are closely supervised and directed.
Delinquent and Charge off accounts and/or loans are promptly evaluated for the most cost-effective recovery. A recovery goal, which meets with management standards, is maintined.
Professional business relations exist with members and all outside professional contacts. All member questions are courteously answered.
Effective working relations and coordination exist with Credit Union legal counsel.
Required reports and records are accurate and timely.
Good working relations exist with area personnel and with management. Management is appropriately informed of area activities. Collectors are supported and directed as needed.
Requirements:
EDUCATION/CERTIFICATION:
High school graduate or equivalent.
Additional business training strongly preferred.
REQUIRED KNOWLEDGE:
General knowledge of resolution procedures, skip tracing and related laws and regulations.
Understanding of Credit Union loan products and policies.
Familiar with deposit programs and account ownership.
EXPERIENCE REQUIRED: None
SKILLS/ABILITIES:
Accuracy and thoroughness in work.
Ability to manage projects.
Excellent communication, telephone, and public relations skills.
Ability to work well independently.
Ability to work well in stressful situations.
Ability to operate related computer applications and other business equipment
including calculator, typewriter, copy machine, printer, credit bureau terminal, telephone, fax.
$36k-43k yearly est. 5d ago
Bill of Material
Winnebago Industries, Inc. 4.4
Account representative job in Middlebury, IN
Winnebago Industries is a leading manufacturer of outdoor lifestyle products under the iconic Winnebago, Grand Design, Chris-Craft, Newmar, and Barletta Boats brands. Our 6,300+ team members across Iowa, Indiana, Minnesota, and Florida deliver on our vision to be the trusted leader in outdoor lifestyle solutions by providing unmatched innovation, quality, and service in the industries we engage.
We believe our employees are our most valuable asset, and we are committed to providing a safe and engaging environment where you can be passionate about the work you do and have opportunities to learn and grow.
Primary Objective of Position: Manage and oversee the Bill of Material (BOM) process for respective product lines. Work closely with the Product, Purchasing, Operations, and Customer Service departments.
Key Areas of Responsibility
* Create, set up, and maintain an accurate BOM based on engineering prints and product information for new models, assemblies, or features
* Conduct BOM audits to monitor accuracy
* Identify and search for appropriate parts and assemblies
* Reconcile the BOM with the Purchasing page prior to release
* Add BOM portion to the AX configurator
* Create and maintain all part numbers requested by purchasing/engineering/parts & service
* Update Active BOM's through PCN changes, plant requests and print updates
* Partake in all BOM, AX and training related to the BOM position
* Perform numerical calculations and work with details. Requires the ability to read and understand blueprints.
* Assist with Work in Process inventory
* Provide BOM related support for Product Development, Engineering, Customer Service and Design
* Monthly valuation of Cost of Goods Sold
* Analyze/explain monthly cost differentials and develop/implement cost saving initiatives
* Assist in set up and audit of plant inventories
Education & Experience
* High School Diploma
* Proficient with Microsoft Office (Word, Excel, Outlook) and Database Managed Software
* AX Dynamics experience preferred, but not required
* Able to work independently as well as with a team
* Experience in a fast-paced environment and multitasking is a plus
* Read engineering prints a plus
* 1-2 years related experience in RV manufacturing environment preferred
Physical Demands
* Ability to work early hours with flexible schedule as needed
* Office sitting and standing environment
* Able to move in and around an RV on the production floor to look for component part use/application
* Position may require sitting for long periods of time
* Keyboarding
At Winnebago, we believe ALL people are leaders and hold each other accountable to high expectations.
Leadership Expectations:
* Connect with Purpose
* Be inclusive; seek out different perspectives.
* Focus on the Customer; put yourself in the customer's shoes.
* Communicate Clearly; say what needs to be said and listen.
* Execute with Excellence
* Explore Possibilities; ask, "What if?" and embrace new ideas.
* Set Direction; prioritize, plan, and align; balance thinking and action.
* Drive Results; get the right things done; work with a sense of urgency.
* Build the Future
* Transform the Road Ahead; anticipate opportunities; seek new opportunities for continuous improvement.
* Navigate Change; be agile and flexible; take on new challenges.
* Inspire Growth; help each other improve; commit to personal development.
If you are the right candidate for this position, as a Winnebago Team Member you will be eligible for the following benefits:
* Medical, Dental, Vision, Group Life Insurance, Accidental Injury, Critical Illness, Short & Long-Term Disability
* Health Savings Account (HSA)
* Flexible Spending Account (FSA)
* 401(k) with match
* Employee Stock Purchase Program
* Tuition Reimbursement
* Holiday and Vacation Pay
Winnebago Towables is an Equal Opportunity Employer.
$34k-40k yearly est. 54d ago
Lead Billing Specialist, Tier I
Family Health Care Center of Kalamazoo 3.3
Account representative job in Kalamazoo, MI
The Lead Billing Specialist Tier I oversees daily billing operations, resolves complex claims and denials, and ensures accurate, efficient, and compliant processes. Serving as a key resource for staff, this role provides training, guidance, and customer support while addressing inquiries from patients, payers, and internal teams. Additionally, the role monitors performance through reporting and drives improvements that strengthen overall revenue cycle efficiency.
CORE RESPONSIBILITIES:
Supervise and manage billing: Oversee daily billing activities, ensure processes are efficient, accurate, and follow company policies.
Claim resolution: Handle complex claims, denials, and unpaid balances, including managing appeals.
Problem-solving: Investigate and resolve billing questions and problems for staff, patients, and payers.
Reporting and audit: Prepare and review reports to monitor billing performance and identify areas for improvement.
Customer service: Provide support and communicate with patients and staff regarding billing inquiries.
Training and support: Serve as a resource for other billers and departments, providing guidance and training on billing processes and workflow improvements.
COMPETENCIES:
Collaborative
Displays willingness to make decisions, resolve conflict and delegate work assignments in a timely manner.
Adapts to change, takes responsibility for own actions to advance team goals.
Speaks and writes clearly and persuasively in formal and informal presentations.
Actively participates in meetings and demonstrates effective listening skills with an open and collaborative mindset.
Solicits input from appropriate stakeholders, explains reasoning for decisions, and uses strong interpersonal skills to communicate and influence others.
Gives recognition to others for results.
Solid Character
Balances team and individual responsibilities while assessing own strengths and weaknesses.
Exhibits objectivity and openness to others' views.
Welcomes feedback, build positive team spirit, support all team members.
Develop alternative solutions, support and share expertise with other team members while building positive morale.
Demonstrates knowledge of company policies and treats people with respect.
Works ethically and with integrity, to uphold organizational values.
Keeps commitments, shows respect and sensitivity for cultural differences.
Educate others on the value of diversity, promote a positive work environment where all feel free to contribute.
Organizational Support
Completes administrative tasks correctly and on time and develops strategies to achieve organizational goals and values.
Supports affirmative action and respect diversity, understands organization's strengths and weaknesses, analyzes market and competition, and identifies external threats and opportunities while adapting strategy to changing conditions.
Prioritizes and plans work activities while understanding business implications of decisions.
Demonstrates accuracy and thoroughness within approved budget and displays original thinking and creativity.
Displays knowledge of market and competition that aligns with strategic goals.
Meets challenges with resourcefulness, generates suggestions for improving work, develops innovative approaches and ideas.
Displays passion and optimism while exhibiting confidence in self and others.
Inspires respect and trust while motivating others to perform well and influencing actions and opinions of others.
Coordinates projects, develops workable implementation plans, includes staff in planning, decision making, and process improvement.
Communicates and completes changes and progress of projects on time and on budget while managing project team activities to overcome resistance.
Makes self-available to staff, provides regular performance feedback.
Develops individual team member skills and encourages growth.
Safety and Security
Promote safety precautions and security measures to ensure the safety of both staff and patients.
Adheres to data security guidelines, including appropriate use of EMR systems and IT resources.
TYPICAL WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
TYPICAL PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to use hands for use of a PC as well as other office equipment.
The employee is frequently required to stand, walk; sit and talk and use hearing to listen.
The employee is occasionally required to reach with hands and arms, stoop and kneel.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
QUALIFICATIONS:
CPC or CPB certification preferred.
Experience with payer appeals processes.
Knowledge of FQHC policies and requirements.
Exceptional customer service skills.
Strong analytical skills.
EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES:
Must have a minimum of a high school diploma.
Associate Degree in Business with emphasis in Accounting/Finance from an accredited college or university in addition to two years of experience; or equivalent combination of education and experience is preferred.
Prefer knowledge of the EPIC system and relevant third-party liability (TPL) and government websites (e.g., CHAMPS, C-SNAP, Connex, Medicare DDE, Availity, and HMO Medicaid sites used by FHC). Working knowledge of ICD-10, HCPCS, and CPT is also preferred.
Knowledge of FQHC or RHC billing rules and regulations.
Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.
$29k-35k yearly est. Auto-Apply 49d ago
Collections Specialist
Cort 4.1
Account representative job in Kalamazoo, MI
Job Description Calling all experienced Commercial Collections Specialists! Are you tired of a large call center environment? Auto dialer burnout? CORT Furniture Rental is hiring immediately for a Full-time Commercial Collections Specialist in Kalamazoo, MI. We offer a great working environment: a small, cohesive team working together to deliver success.
We are looking for someone with at least 1 year of collection experience who wants to be a part of our small team based in the Kalamazoo, MI area.
During the training period, this is an onsite role that reports to the office each day, however, after training, employees will have the option to work a hybrid schedule with 3 days in office and 2 days from home.
Work Schedule: M-F 8am-4:30pm
Responsibilities
As a Collections Specialist, you'll evaluate information about customers who haven't paid us and make payment arrangements. To do that, you may have to solve customer service problems, explain charges, research issues in the customer's account, or solve other problems that are preventing payment. Our business is successful based on the relationships that we foster. If that is important to you, this role may be a fit.
Qualifications
2 years of commercial collections experience
Great verbal and written communication skills, with the ability to communicate in an assertive manner
The desire and ability to work independently and manage a workload that contains time-sensitive tasks, which means you'll also have to manage and prioritize problems effectively
2 or more years of customer service or accounting experience in a call center setting
High school diploma or equivalent
Proficiency in Microsoft Office products including outlook, word, and excel
$31k-38k yearly est. 28d ago
Accounts Receivable, Customer Service Operations
Cardinal Health 4.4
Account representative job in Lansing, MI
**Remote Hours: Monday - Friday, 7:00 AM - 3:30 PM PST (or based on business need)** **_What Accounts Receivable Specialist contributes to Cardinal Health_** Account Receivable Specialist is responsible for verifying patient insurance and benefits, preparing and submitting claims to payers, correcting rejected claims, following up on unpaid and denied claims, posting payments, managing accounts receivable, assisting patients with payment plans, and maintaining accurate and confidential patient records in compliance with regulations like HIPAA.
+ Demonstrates knowledge of financial processes, systems, controls, and work streams.
+ Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls.
+ Possesses understanding of service level goals and objectives when providing customer support.
+ Demonstrates ability to respond to non-standard requests from vendors and customers.
+ Possesses strong organizational skills and prioritizes getting the right things done.
**_Responsibilities_**
+ Submitting medical documentation/billing data to insurance providers
+ Researching and appealing denied and rejected claims
+ Preparing, reviewing, and transmitting claims using billing software including electronic and paper claim processing
+ Following up on unpaid claims within standard billing cycle time frame
+ Calling insurance companies regarding any discrepancy in payment if necessary
+ Reviewing insurance payments for accuracy and completeness
**_Qualifications_**
+ HS, GED, bachelor's degree in business related field preferred, or equivalent work experience preferred
+ 2 + years' experience as a Medical Biller or within Revenue Cycle Management preferred
+ Strong knowledge of Microsoft Excel
+ Ability to work independently and collaboratively within team environment
+ Able to multi-task and meet tight deadlines
+ Excellent problem-solving skills
+ Strong communication skills
+ Familiarity with ICD-10 coding
+ Competent with computer systems, software and 10 key calculators
+ Knowledge of medical terminology
**_What is expected of you and others at this level_**
+ Applies basic concepts, principles, and technical capabilities to perform routine tasks
+ Works on projects of limited scope and complexity
+ Follows established procedures to resolve readily identifiable technical problems
+ Works under direct supervision and receives detailed instructions
+ Develops competence by performing structured work assignments
**Anticipated hourly range:** $22.30 per hour - $32 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 10/5/2025 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
How much does an account representative earn in Battle Creek, MI?
The average account representative in Battle Creek, MI earns between $28,000 and $57,000 annually. This compares to the national average account representative range of $26,000 to $51,000.
Average account representative salary in Battle Creek, MI