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  • Customer Service Representative (Travel Enthusiast) - On-Site

    Concentrix 4.2company rating

    Account representative job in Farmington, MI

    The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) **Join our team and be rewarded! We are offering a $500 bonus to new hires who remain with us for 90 days!** A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture, and a genuine sense of belonging? Would you like to join a company that earns “World's Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then the Customer Service Representative position at Concentrix is just the right place for you! As a Customer Service Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as “game-changers.” Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Customer Service Representative, you will: Receive incoming calls, chats, and emails, from customers interested in purchasing/researching travel by following standard scripts and procedures. Greet and converse with customers in a courteous, friendly, and professional manner. Make recommendations based on the customer needs and preferences. Determine customer reservation needs and preferences by utilizing established question and answer techniques Research travel rates, destinations, options, accommodations, and packages for customers. Process travel transactions by entering accurate and complete reservation information into the relevant systems Read legal scripts verbatim while maintaining sales and quality standards. Professionally and accurately support customer requests for itinerary changes or cancellations. Correctly answer general travel and site related questions from customers Deliver expert customer experiences…with a smile. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include: High school degree or equivalent (required) Travel savvy: passion / experience with travel Sales/service experience in retail, sales, service or other "helping" business (preferred) At least 1 year of travel experience (preferred) Travel Agent Certification (preferred) Global Distribution Experience for Service Agents (preferred) Proficiency in a multi-system environment Basic internet and web-based application skills Typing 35 wpm as verified by a formal test Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Employment for this position will begin on-site in the office starting on day one of employment at 34115 W 12 Mile Road, Farmington Hills, MI 48331. WHAT'S IN IT FOR YOU One of our company's Culture Beliefs says, “We champion our people.” That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include: The base salary range for this position is $16.50 - $18.00 /hr., (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis. Paid training and performance-based incentives. Lucrative employee referral bonus opportunities and shift differentials Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey A modern, state-of-the-art office setting with advanced technologies and a great team Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more Production schedules are as followed, and assigned by the Operations Team: REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.” Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. Where Job May be Performed: Currently, this position may be performed only in the states listed here. Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: English Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here.
    $16.5-18 hourly 2d ago
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  • Veterinary Sales Representative -Flex Time (12 days/mo)

    Promoveo Health 3.0company rating

    Account representative job in Ann Arbor, MI

    Pharmaceutical Sales Representative - Veterinary - Flex Time (12 days/mo) Promoveo Health, a leading Pharmaceutical Sales recruiting, and contract sales company has an outstanding position representing one of our strategic clients. Our client is a rapidly growing organization with a very strong presence in the Veterinary Medicine field. This is a position where you will be a W2 employee of Promoveo Health. The Veterinary Sales Representative will be responsible for revenue growth within your specified geographic region. You will be accountable for a sales revenue plan in the clinical (office based) markets. This role requires strong account management and selling skills, as you will be the selling interface between the accounts and the company. The ideal candidate will have: · 5+ years of Veterinary Pharmaceutical Sales either on the Pharmaceutical or Distributor side · Clinical experience calling on Veterinary Practices in this market · Experience calling on and existing relationships with Vets in the area · Excellent interpersonal, communication, teaching and negotiation skills · BS Degree in related discipline Job Expectations: ·Part time position with high management visibility and performance expectations. · Travel - You will be home every night- no overnight travel is required! EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
    $51k-90k yearly est. 4d ago
  • Customer Service Representative

    Jomar Valve

    Account representative job in Warren, MI

    *ONLY CANDIDATES RESIDING IN THE METRO-DETROIT AREA WILL BE CONSIDERED FOR ROLE** Jomar Valve, a manufacturer and distributor of innovative plumbing, industrial and HVAC components, is seeking a Customer Service Representative to support all of its divisions. The successful candidate would possess education and/or working knowledge of plumbing and HVAC systems. Responsibilities: Ability to work in fast-paced environment dealing with a heavy workload via phone and email with customers, sales reps, and end users Log all calls effectively and efficiently and follow up with customer inquiries to ensure ongoing customer satisfaction Manage time effectively, meet performance goals, and work cooperatively with other members of the team Accurately process customer transactions such as orders, quotes, etc. Determine customer needs and expectations in order to recommend specific products and solutions Provide accurate information regarding availability of in-stock items Outbound sales calls to maintain ongoing customer relations and obtain new customer sales Follow company policies and procedures Present a professional image at all times to customers and during scheduled shift Perform other duties as and when required Job Requirements: Bachelor's Degree in job related field preferred A minimum of 1-3 years experience in Customer Service and Sales Technical sales a plus Attention to detail and accuracy Outstanding interpersonal skills Good organizational skills Team Player Customer focused Computer efficient Jomar Valve is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Thank you for your interest, but we are not working with external recruiters or agencies for this role. Please refrain from reaching out regarding this position.
    $27k-36k yearly est. 4d ago
  • Dedicated Accounts Specialist

    Central Transport 4.7company rating

    Account representative job in Warren, MI

    Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated professionals provide safe and efficient service to the United States, Canada, and Mexico. Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team! Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 80 years is currently seeking a Dedicated Customer Service Representative for our Corporate Office in Warren, MI. This client relations role is a critical position to maintain customer perception of our organization. Our representatives are provided with in depth training to provide continuous skill and internal career enhancement based on performance and work ethic. Job Details & Responsibilities: Build and strengthen relationships Provide a personalized customer experience Echo the message and tone of Sales, to maintain consistency with the customer Pro-active account monitoring and reporting In-depth analysis of customer concerns provided in a timely and effective manner End-to-end ownership, providing root cause analysis - driving resolution Communication to Sales on account health Communication to Sales supporting opportunities for growth Scorecard review/analysis (Where Applicable) The ideal candidate will possess the following: 2-3 years of LTL Customer Service experience Strong leadership qualities Excellent written and verbal communication skills Associate's Degree in a business related field is preferred, but is not required Excellent attendance and the ability to work the same shift each day Problem solving ability Strong attention to detail and sense of urgency Ability to maintain a professional demeanor Experience with Microsoft office (Outlook) and Excel, and willingness to learn company specific systems Base EDI knowledge is preferred, but not required Upbeat personality/positive outlook
    $47k-59k yearly est. 3d ago
  • Customer Service Representative - Automotive Manufacturing Experience

    AWT Labels & Packaging

    Account representative job in Grand Blanc, MI

    AWT is a leading manufacturer of custom labels, flexible packaging, and precision converting solutions servicing Healthcare, Consumer Brand, and Technology clients worldwide. AWT employs nearly 650 associates and operates facilities in Minneapolis, MN (Headquarters), South Elgin, IL, Hauppauge, NY, Grand Blanc, MI, Anaheim and Napa, CA, Ottawa and Toronto, Canada, Winston-Salem and Garner, NC. AWT is the trusted partner for leading brands, delivering comprehensive, innovative, and sustainable solutions with exceptional quality, expertise, and responsiveness. Supervisor: Materials Manager General Description of Job: The Customer Service Representative is responsible for managing customer orders from entry through fulfillment while serving as the primary liaison between designated automotive customers and internal teams including Sales, Planning, Scheduling, Manufacturing, Materials, and Quality. This role ensures accurate order processing, proactive communication, inventory coordination, and a high level of customer satisfaction while supporting operational, quality, and delivery requirements for automotive clients at the Grand Blanc facility. Primary Responsibilities Accurately enter customer orders (non‑EDI and EDI-supported) into the ERP system within established timelines. Review customer purchase orders and specifications against quotes to ensure accuracy and completeness. Act as the primary point of contact for customers regarding order status, ship dates, pricing, changes, and discrepancies. Manage customer demand changes, including negotiating new ship dates within lead times and communicating updates internally and externally. Coordinate expedited freight shipments as needed. Monitor and manage customer inventory levels, replenishment needs, and reconciliation. Access and manage customer portals and comply with customer-specific requirements. Prepare job folders and billing packets to support accurate invoicing. Document all order and job changes clearly and communicate them in a timely manner. Maintain a strong working knowledge of open orders, priorities, and production schedules. Secondary Responsibilities Collaborate with Sales, Quality, and Operations to address customer complaints, credit issues, and quality concerns. Assist with obtaining manufacturing, functionality, and quality requirements for quoting purposes. Communicate quoted pricing and maintain organized, retrievable quote documentation. Participate in quality, ISO, MMOG, and process improvement initiatives. Provide input to scheduling regarding customer demand and priorities. Support audits by providing customer and order management documentation as needed. Assist with administrative and special projects as required. Inventory & Materials Support Participate in weekly cycle counts and periodic physical inventories. Assist with finished goods inventory management and reconciliation. Support materials and scheduling teams with daily review of pending orders and customer requirements. Key Competencies, Knowledge & Skills Proficient in Microsoft Office (Excel, Word, Outlook). Experience with ERP systems; familiarity with EDI concepts and customer portals preferred. Strong numerical accuracy and basic math skills. Process & Communication Skills Excellent written and verbal communication with a professional, customer-focused approach. Strong attention to detail with the ability to manage multiple priorities and deadlines. Effective problem-solving skills with a proactive, solutions-oriented mindset. Ability to work independently while collaborating effectively in a team environment. Personal Attributes Positive, "can-do" attitude with a strong sense of urgency and accountability. Strong relationship-building skills with internal and external partners. Sound judgment and ability to make independent decisions. Adaptable, motivated, and committed to achieving win‑win outcomes. Education & Experience High school diploma or GED required; additional education or printing/manufacturing experience is a plus. Minimum of 2+ years of customer service experience supporting automotive clients is required. Experience working within an automotive manufacturing or supplier environment strongly preferred. Previous customer service experience in an automotive setting preferred. Computer proficiency required; ERP or automotive systems experience helpful. Performance Measures Timely and accurate order entry (within 24 hours of receipt). Minimal order errors and premium freight caused by entry or communication issues. Customer satisfaction ratings consistently above established targets. Effective management of demand changes and inventory requirements. Physical Job Demands: Desk job working with a computer; must be able to sit for extended periods of time. Walking, lifting (boxes no more than 40lbs.) bending and reaching. Why consider this opportunity? Join a collaborative and talented customer service team who is instrumental for relationship building both internally and externally. Learn all facets of manufacturing through the eyes of a team that supports all internal business units and customers. AWT emphasizes employee satisfaction, has low turnover, and a work environment that values hard work and dedication. Sustainability Recognition: Awarded a Bronze Medal from EcoVadis, placing them among the top 35% globally for environmental, social, and governance practices.
    $28k-36k yearly est. 3d ago
  • Customer Service Representative

    RMR Solutions LLC 3.9company rating

    Account representative job in Howell, MI

    RMR Solutions, LLC is a leading producer and distributor of a wide variety of cleaning, disinfectant, and mold removal products for both residential and commercial customers. The team started with its' legendary mold and mildew remover products and has blossomed that success to include kitchen degreasers, marine stain remover, tub and tile cleaner, and botanical disinfectant, to name a few. RMR Solutions' product line is available for purchase at many big box retail stores and has an extensive product list through Amazon as well. The Customer Service Representative Position The Customer Service Representative provides exceptional customer service by answering inquiries, offering solutions, and providing explanations to RMR's current and potential customers. The Customer Service Representative has the unique opportunity to provide a lasting first impression by ensuring full customer satisfaction, providing information about products or services, taking orders, and processing returns and refunds. Preferred Experience, Skills & Abilities of the Customer Service Representative Position At least 2 years of experience in a Customer Service setting Strong business communication and presentation skills, both verbal and written Organizational skills, multitasking, and a strong self-motivation as a must! Knowledge in shipping and warehousing is preferred, but not required Compensation, Benefits & Structure of the Customer Service Representative Position This position includes a competitive pay structure, based on skills and experience, and a comprehensive benefit and retirement package. The position is based in the Brighton, MI office, with a working schedule of M-Th 9:00am-5:30pm, Friday 9:00am-5:00pm. The Recruitment Process for the Customer Service Representative Position The recruitment process will include a combination of phone screens, web and/or in-person interviews, a candidate personality assessment, and a pre-employment background check and drug test. The process, which is being facilitated through EctoHR, Inc. is designed to ensure that candidates are aligned with RMR Solutions' mission and core values. RMR Solutions, LLC is an Equal Opportunity Employer!
    $28k-35k yearly est. 3d ago
  • Customer Service Representative

    Activate Inc. 4.7company rating

    Account representative job in Ferndale, MI

    Activate is seeking a detail-oriented and experienced Customer Service Representative to support a client's private gifting website. Customers will access the site to choose from six complimentary gifts, and this role ensures they receive seamless support throughout the selection and fulfillment process. This position is fully dedicated to one program and requires strong communication skills, professionalism, and reliability. The initial assignment is approximately one month, with the possibility of extension based on performance and client needs. Key ResponsibilitiesCustomer Support Provide professional, friendly customer support via phone and live chat during business hours. Assist customers in navigating the private website and completing their gift selection. Follow all client-specific service guidelines and brand standards. Order & Data Management Update and maintain customer information within an internal dashboard. Track gift selections, shipments, and delivery status using ShipStation. Accurately document all customer interactions, questions, and resolutions. Inventory Management Monitor available inventory levels. Identify discrepancies or low-inventory notifications and escalate when appropriate. Program Support Manage fluctuating call and chat volumes during peak and slow periods. Support program accuracy and customer satisfaction by following detailed procedures consistently. Required Qualifications Previous customer service experience is required (phone and/or live chat). Experience using dashboards, order management systems, or similar platforms. Strong data entry skills and attention to detail. Excellent written and verbal communication. High reliability and consistency in meeting scheduled hours. Ability to follow defined procedures and maintain accuracy under varying activity levels. Tools & Systems Internal client dashboard (customer data & inventory management) Phone and live chat support system ShipStation for shipment and fulfillment tracking Standard computer workstation Work Environment Computer-based role with alternating periods of high and low activity. In-office position during all scheduled hours. Employment Term Training begins the third week of January. Program launches February 1. Seasonal role lasting approximately 1 month, with the potential to extend based on performance and business needs.
    $26k-33k yearly est. 1d ago
  • Accounts Receivable Specialist

    Infotree Global Solutions 4.1company rating

    Account representative job in Toledo, OH

    Shift: Monday to Friday 8am to 5pm (Hybrid schedule - remote Monday and Friday). There is a possibility that starting on 2026 only Fridays will be remote. Interview: Onsite interview Client's Job Title: AR Specialist - Treasury Team Purpose of the Job • The AR Specialist is accountable for managing and collecting delinquent accounts receivable for an assigned customer base to deliver defined outcomes through Owens Corning key performance indicators. This will require relationship building and partnership with internal functions, such as accounting, credit, customer service, pricing, transportation, and sales. JOB RESPONSIBILITIES Accountable for reducing delinquency for assigned accounts aligned with OC financial objectives · Collection of past due balances, while maintaining a follow-up system with notes, in accordance with established goals · Monitoring of process quality and testing root cause analysis to drive improvement · Customer/Supplier/Operations escalation management · Develop action plans collaboratively with credit and sales teams to maximize results and mitigate risk · Escalation of customer issues timely to credit and leadership teams - “manage up” · Collaborate with credit team to deliver insightful management reporting • Participate in cash forecasting for business units and customers supported (30/60-day forecast) • Present in monthly AR aging meetings • Analyze cash discount deductions for resolution; Collect as appropriate • Maintain compliance with required internal controls and policies • Assist team members / back up / cross training Talent Development: • Invest in personal growth and development, clearly focused on self-learning and the ability to grow and learn at an acceptable rate • Capture the value of continuous learning and ongoing development opportunities JOB REQUIREMENTS: Minimum Qualifications: • High School Diploma and 2 years applicable work experience with accounts receivable, collections or cash application PREFERRED EXPERIENCE: • Bachelor's degree • Demonstrated achievement in prior roles and ability to be successful in a team-oriented environment • Working knowledge of Microsoft Excel, Business Intelligence (BI) and SAP ERP software • Basic knowledge /understanding of OC customers, products and markets • Knowledge of billing procedures and collections techniques (e.g. skip tracing) Knowledge and Abilities: • Initiating action/Gaining commitment • Problem Solving - understand and analyze • Tenacity/Driving for results • Financial Knowledge/Financial Skills • Strong oral/written communication skills • Process development and improvements Personal Characteristics: Collection techniques/Negotiation skills Manages time well, prioritizes effectively Learns and adapts quickly to changing environments Operates with integrity Attention to detail Positive attitude
    $41k-52k yearly est. 5d ago
  • Billing and Payment Coordinator

    Total Quality Logistics, Inc. 4.0company rating

    Account representative job in Troy, MI

    Country USA State Michigan City Troy Descriptions & requirements About the role: As a Billing and Payment Coordinator for TQL, you will be responsible for processing payments and billing customers. You will be trained to specialize in invoicing, payment processing, billing audits, payment resolution, and customer-specific billing processes. You will play a vital role in TQL's continued success, ensuring smooth billing and payment operations, while helping maintain our trust with customers and transportation partners. This is an excellent opportunity to build a strong foundation in accounting operations with one of Cincinnati's leading companies Who we're looking for: * You are driven by helping customers and others * You are organized and detail-oriented * You can resolve issues with a calm, professional demeanor * You have great communication skills * You are a team player * You are professionally driven and career motivated * You are coachable - some office, clerical, or billing experience is preferred but not required What you'll do: * Process incoming paperwork for billing and accounts payable * Review all documents for accuracy while ensuring they are filled out completely * Make outbound calls to resolve paperwork issues * Communicate with sales teams and customers to help resolve any billing discrepancies * Answer incoming calls and connect them to the appropriate team What's in it for you: * Starting pay: $16.50/hour * Unmatched career growth potential with structured paths and mentorship for advancement * Comprehensive benefits package * Health, dental and vision coverage * 401(k) with company match * Perks including employee discounts, financial wellness planning, tuition reimbursement and more * Up to $5,000/year tuition reimbursement * Employee referral bonuses * Certified Great Place to Work with 800+ lifetime workplace award wins Where you'll be: 3221 West Big Beaver Rd. Troy, MI 48084 Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered. About Us Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck. What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big. Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status. If you are unable to apply online due to a disability, contact recruiting at ****************** *
    $16.5 hourly 19d ago
  • Billing Coordinator

    Veolia 4.3company rating

    Account representative job in Livonia, MI

    Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: The position's purpose is to bill customers as quickly and as accurately as possible after receiving all the required documentation. Primary Duties /Responsibilities: * Engage with the Technical Customer Advisor to understand when a job has been carried out. * Match manifest with original job request in RPM. Confirm this with the Technical Customer Advisor. * Escalate to Technical Customer Advisor for speedy resolution in the event of issues. * Create and issue the invoice. * Respond to any billing queries (that would first come through the Customer Technical Advisor). Qualifications Education / Experience / Background: * Invoicing and/ or other financial experience * Experience of using computer invoicing systems or similar * Sufficient understanding of waste streams, transportation and disposal or the ability to build this understanding * High School Diploma Knowledge / Skills / Abilities: * Very numerate * High attention to detail * Very organized and efficient * Knowledge of, or ability to build knowledge of, the hazardous waste business * Able to work collaboratively across different functions and to secure help from colleagues Additional Information Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
    $41k-59k yearly est. 14d ago
  • Billing Coordinator

    Cyfle

    Account representative job in Troy, MI

    Salary: $ 50,000.00 We have partnered with a large law firm in the Troy, MI area to provide them with a Billing Coordinator. Please review the below description and let us know if you are interested. Prioritized Must Have Skills for the Billing Coordinator: #1. Must have Microsoft Office experience. #2. Preferred accounting experience. Responsibilities of the Billing Coordinator: Work with attorneys and legal assistants to process, distribute and edit Pre-bills and invoices in a timely and accurate manner. Prepare, verify, and submit electronic bills using various e-billing systems. Track and follow up to ensure that all submitted bills are accepted. Have direct contact with clients to expedite processing as needed. Facilitate resolution of billing discrepancies, research accounting records, troubleshoot and provide assistance in prevention and resolution of problems. Update billing information in billing system as needed. Distribute month-end reports. Assist with cost recovery and trust accounting functions. Track Pre-bills and inform attorneys of missed deadlines. Assist with billing questions and projects. Email and/or mail invoices. Share responsibilities to answer and respond to calls received on the collection line. Share responsibilities to answer inquiries from clients to general email account. Assist with collection efforts as needed. Assist with other accounting projects. Requirements of the Billing Coordinator: Law firm experience preferred, but not required. Proficiency with Microsoft Office. Ability to learn new accounting software. Excellent computer skills a must. Accounting experience preferred. Bachelors degree in accounting preferred, but not required. Other Key Requirements: 100% in office No sponsorships or visa holders. No Corp-to-Corp. Benefits of the Billing Coordinator: Medical Insurance Dental Insurance 401(k) About the Company: Cyfle is a global business dedicated to connecting talents worldwide. Our comprehensive RPO services, placement services, and training services help businesses unlock their full potential.
    $50k yearly 60d+ ago
  • Billing Specialist

    Verita Corp

    Account representative job in Plymouth, MI

    Full-Time | On-Site Verita is seeking a detail-oriented and dependable Billing Specialist to join our team. In this role, you will be responsible for preparing accurate invoices, maintaining up-to-date account records, and providing outstanding customer support regarding billing inquiries. Your contributions will directly support the accuracy, efficiency, and overall success of our financial operations. Key Responsibilities * Prepare and send invoices tailored to customer requirements. * Maintain clear communication with customers regarding outstanding balances and invoice inquiries * Utilize accounting software to monitor, identify, and follow up on overdue accounts. * Collaborate with operations teams to resolve discrepancies quickly and effectively. * Develop and maintain tracking tools to improve billing accuracy and efficiency. * Provide accurate, timely billing reports as requested. * Perform other related duties as assigned. Qualifications & Skills * Take initiative to identify any issues and create an effective and efficient solution. * Proficiency in Microsoft Office; ability to quickly learn new software. * Strong organizational skills with exceptional attention to detail. * Ability to prioritize, multitask, and meet deadlines in a fast-paced environment. Education & Experience * High school diploma or equivalent required. * Minimum of 2 years of billing experience and general accounting knowledge preferred. * Experience in the telecommunications industry is a plus but not required. * NetSuite and SiteTracker experience a plus, but not required Work Environment * This is an in-office position. * Requires extended periods of sitting and working at a computer. Team Verita Benefits! Financial Wellbeing * Competitive pay with ongoing performance review and annual merit increase * 401(k) with company match Health & Wellness * Choice of various PPO, HMO, and HSA accompanied plans Family & Lifestyle * Paid Time Off, Paid Holidays, Bereavement Leave Planning for the Unexpected * Short and long-term disability, life insurance Paid for by the company * Accidental death & dismemberment Paid for by the company * Voluntary life insurance, accident, and critical illness
    $30k-39k yearly est. 55d ago
  • Dental Billing Specialist

    Central City Health 3.8company rating

    Account representative job in Detroit, MI

    In this vital role, the Dental Billing Specialist will be responsible for managing the complete billing process, ensuring accurate and timely submission of claims, and optimizing revenue cycle management. Your expertise will help streamline operations, improve cash flow, and enhance patient satisfaction by providing clear communication and efficient billing services. This position offers an exciting opportunity to utilize your medical billing skills in a fast-paced, patient-focused environment dedicated to delivering exceptional dental care. Who We Are: Central City Health (CCH) has been serving the under-housed and at-risk population in metro Detroit since 1972, by providing integrated healthcare services. Our services include primary and pediatric care, dental care, behavioral and SUD care, supportive housing, and community re-entry services, to name a few. In 2024, our President/CEO, Dr. Kimberly Farrow-Felton received the esteemed Healthcare Hero Award from Crain's Detroit Business honoring her exceptional contributions to the health and well-being of our community. Our Mission: To achieve wellness in the community by providing an array of primary and behavioral health care, housing, and substance abuse services with dignity and respect. Our Core Values: CCH is guided by a set of values in fulfilling our mission. Some of our values include: * An environment that supports health and recovery. * Person centered principles in the delivery of care. * An environment characterized by cultural sensitivity, integrity, teamwork and trust. * A commitment to service excellence and continuous quality improvement. * Persons served take both an active part in their treatment and the organization. * An atmosphere of welcoming and accessibility to people seeking our services that assures "no wrong door." You Get: * 14 Paid Holidays Annually. * 18 PTO Days (less than 1 Year; 27 Days on 1st Year Anniversary). * Benefit Coverage after 30 Days: Medical/Dental/Vision/Short-term Disability. * Company-Paid Life Insurance. * Retirement Savings 403(b). * Tuition Reimbursement. * Continuing Education Allowance Job Summary: In this vital role, the Dental Billing Specialist will be responsible for managing the complete billing process, ensuring accurate and timely submission of claims, and optimizing revenue cycle management. Your expertise will help streamline operations, improve cash flow, and enhance patient satisfaction by providing clear communication and efficient billing services. This position offers an exciting opportunity to utilize your medical billing skills in a fast-paced, patient-focused environment dedicated to delivering exceptional dental care. Responsibilities: * Prepare and submit dental insurance claims using electronic medical record. * Review patient records to verify coverage details, and eligibility. * Apply appropriate coding standards and other medical coding conventions. * Reconcile payments received from insurance companies and patients. * Follow up on unpaid or denied claims through effective medical collections. * Maintain detailed and organized medical records related to billing transactions. * Communicate proactively with insurance providers to resolve claim issues. * Assist patients with billing inquiries, payment plans, and explanation of benefits. * Stay updated on changes in medical billing regulations and coding updates. Education & Experience: * Proven experience in medical billing within a dental or healthcare setting. * Strong knowledge of CPT coding, ICD-9/ICD-10 coding systems. * Experience working with EMR systems and EHR platforms for accurate data entry. * Solid understanding of medical terminology, medical records management. * Excellent communication skills for interacting with insurance companies. * Ability to analyze claims data critically to identify discrepancies. * Knowledge of medical collection procedures. "This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted, and modified at any time by the organization. CCH is an Equal Opportunity Employer committed to a culturally diverse workforce. We are committed to providing an inclusive environment based on mutual respect for all candidates and team members. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, height, weight, marital status, gender identity expression, disability status, protected veteran, or other legally protected status by state or federal law. At CCH the health and safety of our employees is our top priority. Vaccination has been proven to play a critical role in combating COVID-19. As a result, CCH prefers that employees are fully vaccinated against COVID-19; however, it is not required." If you are interested, please email your resume to **************************
    $36k-42k yearly est. Easy Apply 55d ago
  • Billing Specialist

    Hart Medical Equipment 3.5company rating

    Account representative job in Grand Blanc, MI

    Hart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited, premier provider of home medical equipment and supplies. Status: Full Time Location: Grand Blanc, MI Hart Medical Equipment offers a competitive salary and benefits package. EOE SUMMARY: Coordinates insurance and billing related activities associated with the care of service provided to the customers of the company. ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Enter charges accurately and expeditiously to ensure proper records handling and fast payment responses. Initiate private pay collections after insurance cancellation, denial or other issue. Obtaining referrals and pre-authorizations as well as eligibility and verification of benefit when required. Preparing, reviewing, and transmitting claims using billing software, including electronic and paper claim processing. Following up on unpaid claims within standard billing cycle timeframe. Checking each insurance payment for accuracy and compliance with contract discount. Identifying and billing secondary or tertiary insurances. Maintain accuracy of tables as well as inform management with rate changes. Check to see if claims remain unpaid and follow up with patients and insurance companies to determine the cause of the delay and to keep the billing cycle on track. Look into claims that are denied and research how to modify the claim to ensure it is processed correctly at maximum reimbursement. Answer inquiries made by patients, insurance companies, or fellow employees regarding assigned accounts, the billing process or the appeals process. This includes reviewing for accuracy, completeness, and obtaining missing information. Maintain complete understanding and knowledge of all reimbursement requirements for assigned payer as well as general knowledge for payers outside of those assigned. Communicate policy changes/issues to management so information can be communicated out to other areas of company. Liaise between payers/provider representatives when necessary. Uphold positive attitude towards tasks and co-workers, as well as a commitment to teamwork throughout the billing team and the organization. Serves as troubleshooter for accounts receivable problems and as back-up troubleshooter for complete system. Other duties as requested by Management. QUALIFICATIONS To perform this job successfully, an individual must be professional, proactive and positive with internal and external customers and coworkers. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/or Experience High school diploma or general education degree (GED). Minimum of six (6) months in a medical related field and/or training; or equivalent combination of education and experience. Skills & Abilities Excellent interpersonal, written and verbal communication skills. Attention to detail Good data entry skills Proficiency with computers, with strong typing skills. Good organization skills Language Skills Proficient English (verbal, written) PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. All employees are required to work in a safe manner. WORK ENVIRONMENT The work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office environment Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. By submitting an application, you are agreeing to the terms of Hart's Application Acknowledgement and Agreement found at ********************************************** IRB Medical Equipment LLC, dba Hart Medical Equipment, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship age, disability genetic information, height, weight, marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.
    $32k-44k yearly est. Auto-Apply 19d ago
  • MEDICAL BILLING SPECIALIST

    Hamilton Community Health Network 3.4company rating

    Account representative job in Flint, MI

    This position is responsible for billing patient services covered by Medicaid, Medicare, and other third-party payers. This position functions as a liaison between patients, third-party payers, physicians, clinics, and HCHN staff regarding billing. Works under the direction of the Director of Revenue Cycle Management or designee who assigns diverse billing duties and responsibilities. General responsibilities * Able to perform accounts receivable collection activities timely and accurately including prioritizing subtasks. * Utilize monthly aging accounts receivable reports to follow up on unpaid claims aged over 30 days. * Accurately post all insurance payments by line item. * Communicates practice management system issues with the Billing Supervisor to ensure claims are processed accurately and timely* * Collects on outstanding claims from third-party payers according to department benchmarks. * Works on special billing projects as assigned by the Billing Supervisor in conjunction with other billing responsibilities. * Contact appropriate departments and eligibility systems to obtain necessary information for billing purposes. * Responds efficiently and accurately to denials received. Ensures necessary information is obtained and resubmitted as quickly as possible. * Documents the practice management system to reflect the current billing status of each patient account to ensure an audit trail of all account activity. * Accurately documents reasons for denials that cannot be re-billed, and communicates such information to Billing Supervisor for follow-up. * Processes patient, payer, and employee interactions within the guidelines set for the department. * Responds professionally and timely to patient calls and third-party payer calls. * Meets professional behavior expectations as evidenced by compliance with the following standards: * Meets all attendance and punctuality requirements to ensure proper coverage and quality service * Professional and appropriate dress as required by the position * Demonstrates an ability to resolve interpersonal and professional conflicts appropriately * Ability to formulate decisions and make judgments that are demanding and interpretative * Keeps all matters related to the organization confidential in compliance with confidentiality policy * Performs other duties as assigned related to revenue cycle management. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this job, the employee is regularly required to talk or hear. * The employee frequently is required to stand, walk, sit; use hands to handle or feel; reach with hands and arms; and stoop, kneel, or crouch. * The employee may occasionally lift and/or move up to 25 pounds. * Specific vision requirements include the ability to see at close range. * Fine hand manipulation.
    $32k-39k yearly est. 33d ago
  • BILLING SPECIALIST

    Monroe County Business de Velopment Corp

    Account representative job in Monroe, MI

    Department: Public Health FLSA Status: Non-Exempt Affiliation: TPOAM Gen Under the supervision of a higher classified employee, is responsible for submitting medical claims and follow up with insurance companies as needed. Receipts and processes payments, prepares financial transmittals and statements, reviews financial documentation of services provided to clients to ensure accuracy and posts payments to the correct accounts. Follow-up on unpaid claims utilizing monthly aging reports and file appeals when appropriate to obtain maximum reimbursement. Communicates work progress, on a consistent & regular basis, with division manager, staff and outside sources. Performs related work as assigned. Work schedule must correspond with date specific duties Employment Qualifications: Education: High school graduation or equivalent with advanced coursework in medical billing and coding. Medical billing certificate preferred. Experience: Two to three years experience as a medical biller is required. View the job description here:
    $29k-39k yearly est. Auto-Apply 33d ago
  • Billing Specialist - 499464

    University of Toledo 4.0company rating

    Account representative job in Toledo, OH

    Title: Billing Specialist Department Org: Patient Financial Services - 108870 Employee Classification: B5 - Unclass Full Time AFSCME HSC Bargaining Unit: AFSCME HSC Primary Location: HSC H Shift: 1 Start Time: 800am End Time: 430pm Posted Salary: Starting at $21.21 Float: False Rotate: False On Call: False Travel: False Weekend/Holiday: False Job Description: To ensure the financial stability and lawfulness of the University of Toledo Medical Center by submitting timely and accurate billings for hospital services in compliance with Federal, State, local and private regulations. Follow up on all accounts until paid in full or until the account balance becomes private pay. To provide knowledge and professional customer service to patients, guarantors and third party payers by assisting with questions and concerns relating to patient account billing. Minimum Qualifications: 1. Associates Degree in business or related field required; or 5-10 years hospital billing experience in lieu of degree. (PFS employee's currently holding a billing specialist position at UTMC will be grandfathered). 2. Two years medical billing experience in a healthcare setting required. 3. Demonstrated knowledge of medical terminology as would normally be obtained through successful completion of a medical terminology course. 4. Superior verbal and written communication skills. Utilizes effective communication to provide excellent customer service. 5. Knowledge of UB04 Billing Form. 6. Demonstrated knowledge in ICD-9, ICD-10 and CPT-4 coding. 7. Ability to quickly learn to bill specific financial classes/payers. 8. Actively participates in performance improvement activities as it relates to job duties. 9. Strong interpersonal/client relation skills and the ability to work effectively with a wide range of customers in a diverse environment. 10. Working knowledge and understanding of the laws governing billing and collection practices required. 11. Must have prior experience with Excel, and Word. 12. Ability to work independently, prioritize and complete tasks within established timeframes. Preferred Qualifications: 1. Knowledge of revenue cycle procedures. 2. Experience with a variety of hospital patient accounting, billing, and contract management systems preferred. 3. EPIC knowledge/experience preferred. Conditions of Employment: To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position. Equal Employment Opportunity Statement: The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.
    $21.2 hourly 60d+ ago
  • Late Stage Collections Specialist

    United Wholesale Mortgage Corp.(DBA UWM 4.6company rating

    Account representative job in Pontiac, MI

    As a Late Stage Collections Specialist, you will work with borrowers who are significantly delinquent (typically 90+ days past due) on their mortgage payments. Your focus will be to engage, educate, and guide borrowers toward positive resolution, whether through reinstatement, loss mitigation, or foreclosure alternatives-always with a strong emphasis on compliance, compassion, and client experience. WHAT YOU WILL BE DOING * Proactively contact borrowers in late-stage delinquency to review account status and recommend appropriate resolution strategies.• Explain UWM's available workout and loss mitigation options, including repayment plans, loan modifications, forbearance, short sales, and deeds-in-lieu of foreclosure.• Document all communications and borrower activities thoroughly and accurately in servicing systems (e.g., MSP).• Collaborate across internal teams including Foreclosure, Loss Mitigation, Legal, and Compliance to ensure timely and effective handling of defaulted accounts.• Follow regulatory guidelines from CFPB, RESPA, FDCPA, and investor requirements (e.g., Fannie Mae, Freddie Mac, FHA).• Prepare accounts for foreclosure referral or suspension based on borrower responsiveness and eligibility.• Deliver a best-in-class borrower experience with empathy and professionalism during difficult conversations.• Meet or exceed individual and team performance metrics while upholding UWM's culture of excellence. WHAT WE NEED FROM YOU Must-Have Qualifications:• High school diploma or equivalent (GED)• 2 years of experience in mortgage servicing, default collections, or loss mitigation• Strong knowledge of MSP, foreclosure processes and late-stage delinquency regulations• High attention to detail and ability to manage sensitive, time-critical accounts• Excellent verbal and written communication skills• Ability to thrive in a high-volume, compliance-focused environment• Strong computer skills; comfort with Microsoft Office and mortgage servicing platforms (e.g., MSP) Nice To Have Qualifications: • Associate's or Bachelor's degree in Business, Finance, or related field• Experience with Fannie Mae, Freddie Mac, FHA, or VA loss mitigation guidelines• Bilingual skills (especially Spanish)• Familiarity with UWM systems and servicing workflows THE PLACE & THE PERKS Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement. It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here. More reasons you'll love working here include: * Paid Time Off (PTO) after just 30 days * Additional parental and maternity leave benefits after 12 months * Adoption reimbursement program * Paid volunteer hours * Paid training and career development * Medical, dental, vision and life insurance * 401k with employer match * Mortgage discount and area business discounts * Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court * Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon * Gourmet cafeteria featuring homemade breakfast and lunch * Convenience store featuring healthy grab-and-go snacks * In-house Starbucks and Dunkin * Indoor/outdoor café with Wi-Fi DISCLAIMER All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.
    $32k-39k yearly est. Auto-Apply 13d ago
  • Veterinary Sales Representative -Flex Time (12 days/mo)

    Promoveo Health 3.0company rating

    Account representative job in Birmingham, MI

    Pharmaceutical Sales Representative - Veterinary - Flex Time (12 days/mo) Promoveo Health, a leading Pharmaceutical Sales recruiting, and contract sales company has an outstanding position representing one of our strategic clients. Our client is a rapidly growing organization with a very strong presence in the Veterinary Medicine field. This is a position where you will be a W2 employee of Promoveo Health. The Veterinary Sales Representative will be responsible for revenue growth within your specified geographic region. You will be accountable for a sales revenue plan in the clinical (office based) markets. This role requires strong account management and selling skills, as you will be the selling interface between the accounts and the company. The ideal candidate will have: · 5+ years of Veterinary Pharmaceutical Sales either on the Pharmaceutical or Distributor side · Clinical experience calling on Veterinary Practices in this market · Experience calling on and existing relationships with Vets in the area · Excellent interpersonal, communication, teaching and negotiation skills · BS Degree in related discipline Job Expectations: ·Part time position with high management visibility and performance expectations. · Travel - You will be home every night- no overnight travel is required! EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
    $51k-90k yearly est. 3d ago
  • Early Collections Specialist

    United Wholesale Mortgage Corp.(DBA UWM 4.6company rating

    Account representative job in Pontiac, MI

    The Early Collections Specialist is responsible for contacting borrowers who have recently become delinquent on their mortgage payments (typically 1-59 days past due). This role involves identifying the reason for delinquency, educating customers on payment options, and encouraging timely resolution to prevent further default. The specialist will work within regulatory guidelines and company policies to support both customer retention and loan portfolio performance. WHAT YOU WILL BE DOING * Initiate outbound and respond to inbound calls to borrowers in early stages of delinquency (1-2 months past due).• Engage with borrowers to understand financial hardship and determine root causes of missed payments.• Provide information on repayment options, due dates, and consequences of continued delinquency.• Set up and negotiate repayment plans within company policy guidelines.• Update borrower records with detailed notes of each interaction in the loan servicing system.• Ensure compliance with all federal and state regulations, including FDCPA, RESPA, and CFPB guidelines.• Escalate complex cases or hardship scenarios to Loss Mitigation or appropriate departments.• Meet or exceed individual and team performance goals for call quality, resolution rates, and borrower satisfaction.• Collaborate with internal teams including Customer Service, Loss Mitigation, and Escrow when necessary. WHAT WE NEED FROM YOU Must-Have Qualifications:• High school diploma or equivalent required; associate or bachelor's degree preferred.• 1-2 years of experience in collections, customer service, or mortgage servicing.• Experience with MSP, mortgage loan terms, repayment structures, and default management is a plus.• Strong verbal and written communication skills.• Ability to de-escalate difficult conversations and build rapport with borrowers.• High attention to detail and accuracy in data entry and record-keeping.• Proficient in MS Office (Word, Excel, Outlook); experience with loan servicing software Nice To Have Qualifications: • Bilingual (especially Spanish/English) a plus. THE PLACE & THE PERKS Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement. It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here. More reasons you'll love working here include: * Paid Time Off (PTO) after just 30 days * Additional parental and maternity leave benefits after 12 months * Adoption reimbursement program * Paid volunteer hours * Paid training and career development * Medical, dental, vision and life insurance * 401k with employer match * Mortgage discount and area business discounts * Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court * Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon * Gourmet cafeteria featuring homemade breakfast and lunch * Convenience store featuring healthy grab-and-go snacks * In-house Starbucks and Dunkin * Indoor/outdoor café with Wi-Fi DISCLAIMER All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.
    $32k-39k yearly est. Auto-Apply 13d ago

Learn more about account representative jobs

How much does an account representative earn in Superior, MI?

The average account representative in Superior, MI earns between $28,000 and $59,000 annually. This compares to the national average account representative range of $26,000 to $51,000.

Average account representative salary in Superior, MI

$40,000

What are the biggest employers of Account Representatives in Superior, MI?

The biggest employers of Account Representatives in Superior, MI are:
  1. Tom
  2. Aaron Richards-State Farm Agent
  3. Anita Murray-State Farm Agent
  4. Doug Parrish-State Farm Agent
  5. Qannovate
  6. Scott Orr-State Farm Agent
  7. Tom Pelham-State Farm Agent
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