Customer Service Representative
Account representative job in Wilmington, DE
Duration-12+ months Contract
Shift-8 am - 4:30 pm M-F
Qualifications:
Phone background preferred
Proficient on the computer
Good typing skills
Friendly customer service.
Contact with taxpayers at the window.
100% incoming calls, 1000 calls/day across the department
Customer Service Representative
Account representative job in Blue Bell, PA
Job Description/Responsibilities
Provide professional, cheerful, and welcoming service to all customers and visitors, ensuring their expectations are exceeded. Represent fly ADVANCED's commitment to quality and exceptional service.
Handle all customer communication, including incoming phone calls, emails, and service requests. Key responsibilities include:
Scheduling and coordinating client appointments using maintenance systems (eBis and Salesforce).
Sending appointment confirmations, as well as timely reminders (1 month and 1 week before appointments) via email/text.
Following up with clients for scheduling their next service, sending satisfaction surveys, and ensuring ongoing engagement.
Manage pre-arrival, arrival, and departure arrangements at our Authorized Service Center (ASC). Tasks include coordinating ground transportation, rental car services, confirming bookings with vendors, and relaying details to customers.
Adhere to company policies regarding customer service standards, safety guidelines, and security procedures.
Accurately handle credit card and cash transactions, including issuing receipts and maintaining accountability.
Maintain customer records, generate reports, and carry out general administrative responsibilities.
Provide support with administrative tasks related to the operations of the flight school.
This role requires a proactive approach to delivering top-notch customer service, attention to detail, and the ability to juggle multiple responsibilities seamlessly.
Qualifications/Skills
Excellent oral and written communication skills
Ability to work independently with little direct supervision and work as part of a team
Ability to accept responsibility
Effective multi-tasking and time management skills
Knowledge of Customer service principles and practices
Professional personal presentation
Attention to detail
Customer Service Representative
Account representative job in Fort Washington, PA
Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If you're the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start your career at Plymouth Rock!
We're currently seeking passionate individuals to join our team as Customer Service Representatives, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Service Representative, you'll be at the forefront of our customer interactions, handling inbound calls with efficiency and professionalism.
RESPONSIBILITIES
• Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy.
• Ensure first call resolution, making the customer experience as seamless as possible.
• Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella).
• Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment.
• Utilize your analytical and decision-making skills to address policy changes and corrections effectively.
• Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise.
• The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am-7:00pm Monday - Friday and 10:00am-3:00pm every third Saturday.
QUALIFICATIONS
• Strong interpersonal, communication, and organizational skills.
• Analytical mindset with good decision-making abilities.
• Proficiency in computer skills and data entry.
• High motivation to take ownership and follow up on tasks.
• Flexibility to adapt to a fast-paced, changing environment.
• Ability to work weekdays and rotational Saturdays.
• High school diploma required, college degree is a plus!
• Spanish language proficiency is a plus!
PERKS & BENEFITS
• 4 weeks accrued paid time off + 9 paid national holidays per year
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Free onsite gym at our Woodbridge Location
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement
ABOUT THE COMPANY
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
Customer Service Representative - Malvern, PA
Account representative job in Malvern, PA
Our client, a water technology provider, is seeking a Customer Service Representative for a 4+ month contract opportunity located in Malvern, PA. This role is hybrid.
Potential to convert to full-time, direct employment.
Role Overview:
Provide order processing and sales-related support to internal and external customers
Deliver high-quality customer service with prompt, thorough responses to inquiries
Coordinate all aspects of order management from quoting through delivery and invoicing
Order Management:
Process orders for products and services submitted by sales staff or customers
Manage orders ranging from quick-ship items to complex, long-cycle orders
Proactively follow up on order backlog to ensure accuracy and completeness
Communicate order status updates and changes to relevant stakeholders in a timely manner
Coordinate with internal departments regarding order status, shipping dates, pricing, product availability, and backorders
Maintain virtual customer files, including sales contracts and supporting documentation
Customer Billing Resolution
Investigate and resolve customer billing disputes in coordination with the Accounts Receivable collections team
Sales Support:
Provide pricing and availability information
Prepare formal quotations for standard and select specialty products and services
Support pre- and post-order sales activities as needed
Perform additional duties based on organizational needs
Qualifications:
0-2+ years of experience with a college degree or equivalent work experience
Conceptual understanding of fundamental theories, principles, and practices
Strong technical aptitude
Ability to work effectively with a diverse workforce and customer base in a matrixed organization
Proficiency in Microsoft Office applications
Preferred experience with Salesforce CRM, AS400, and Select Configure Price Quote (SCPQ) tools
Pay Rate $25.00 per hour
Billing Specialist
Account representative job in Philadelphia, PA
We have an immediate need for an E-Billing Specialist/Legal Biller for a leading law firm conveniently located in the Philadelphia metro area. This is a full time direct hire position that offers an excellent salary and benefits package and offers a hybrid schedule - 2 days in office and 3 remote. Hours are 8:00 AM to 5:00 PM.
Job Duties Include:
Submit invoices through the e-billing system and document progress within the eHub and eBilling Tracker.
Reviews newly opened client matters for assigned attorneys to determine if matters are available through e-billing websites.
Monitor e-billing daily - for new invoices and rejections; review daily new timekeeper report for new timekeepers that may need to be submitted for approval.
Ensures successful submissions of e-billed clients and assist with the resolution of any rejections.
Assist attorneys, Client Service Specialists, and clients with day-to-day e-billing questions and concerns.
Verifies that client setup, rates, and billing requirements are correct in the eBilling system.
As required, submits rate requests to related vendor sites.
Provide updates regarding invoice status to Client Billing Manager.
Ensures that all tasks are done in accordance with Firm and client billing guidelines and policies.
Work closely with supervisor and managers to resolve any e-billing or client e-billing issues.
Submit invoices though the e-billing system and document progress within BillBlast, Ebilling Portal.
Responsible for the submission of monthly/quarterly accruals as required.
Provide updates regarding invoice status to Billing Supervisors/Director of Billing.
Job Requirements Include:
Minimum of five (5) years' e-billing experience in a law firm (preferred) or other professional services organization required.
Ability to utilize various vendor websites and BillBlast system for electronic billing.
Previous experience with 3E or Elite accounting system strongly preferred.
Excellent customer service skills.
Must be self-motivated, very detail oriented, highly organized and reliable, have the ability to multi-task with a high volume of work and work well independently as well as in a team environment.
Strong oral and written communication skills and accuracy are a must.
Demonstrated experience using related accounting computer systems and Microsoft Office Suite, including Outlook, Word and Excel.
Collections Specialist
Account representative job in Newark, DE
Our client in Newark, DE is seeking a Debt Recovery Specialist to join their team for their upcoming training class in November.
This is a temp to hire position starting in November with a varying schedule of 8am to 5pm Monday-Friday, however, required to work two nights a week from 12pm to 9pm with rotating Saturdays 8AM-12PM.
This position offers $16/hr.
Essential Duties:
Achieve department standards, goals, and work minimum accounts per hour as set by management through continuous efforts to contact clients and collect on debtor accounts while performing all phases of skip tracing work
Follow up on all accounts/payment arrangements until paid, settled, cured from delinquency, or deemed uncollectible by management
Keep accurate records and documentation of activity on accounts worked through policies and procedures as set forth by the company
Adhere to and abide by all regulations as set forth by the FDCPA
Any other duties as assigned by General Manager or Section Manager
Qualifications & Skills:
Must be available to attend and complete entire training program
Required to work 2 nights per week until 9pm
Strong customer service, written, and oral communication skills required
Ability to work well under pressure, independently, and meet deadlines
Experience in agency or bank recovery, and knowledge of the FDCPA and credit bureau reports (preferred)
Highly motivated and proactive
If you have previously registered with us, please call our office at 302-738-7800 so that we can update your information with you.
If you are interested in signing up with J & J Staffing Resources today, please copy and paste the link below into your web browser to get started.
https://hrcenter.ontempworks.com/en/JJStaff
Billing Coordinator
Account representative job in Wilmington, DE
Potter Anderson & Corroon LLP, a major Delaware law firm with a diverse business practice, is seeking a Billing Coordinator to join our Finance Team. The Billing Coordinator compiles, manages, and executes attorney billing; maintains contact with attorneys, staff, vendors, and clients; and observes confidentiality of client and firm matters.
This position reports to the Billing Manager.
DUTIES/RESPONSIBILITIES:
Compile and process a high volume of attorney bills to clients on a monthly basis.
Review and edit pre-bills in response to attorney and legal administrative assistant requests.
Apply retainer/on-account funds as directed by attorney and as per Firm policy.
Execute complex bills, such as multiple discounts by matter, split party billing, and preparation of electronic bills, in a timely matter.
Submit invoices electronically and assist in resolving issues that might arise.
Review and verify the accuracy of billing supporting documentation as required.
Research and respond to inquiries regarding billing issues and problems.
Identify and resolve billing inaccuracies.
Create billing schedules and various other billing analyses as required.
Effectively interact and communicate with attorneys, legal assistants, and clients.
Respond to internal and external inquiries in a timely manner.
Work cooperatively with collections staff and assist with accounts receivable issues to minimize credit balances.
Observe confidentiality of client and firm matters.
Assist with special projects as needed.
Flexibility to work additional hours as needed.
Perform other duties as assigned.
REQUIREMENTS:
High school diploma or equivalent required; associate's or bachelor's degree preferred.
One year of professional experience in a billing, accounting, or administrative support role preferred; law firm or professional services experience a plus.
Proficiency in MS Excel, Word, and Windows applications.
Strong attention to detail, organization, and follow-through.
Excellent communication skills-both written and verbal-with the ability to work effectively across teams.
Demonstrates the ability to identify opportunities for improvement without being prompted and takes ownership of tasks through to completion.
Approaches challenges with analytical thinking, creativity, and sound judgment; proactively seeks effective and sustainable solutions.
Experienced Legal Billing Coordinator - Philly
Account representative job in Philadelphia, PA
The Company
Friedman Vartolo LLP is a rapidly growing New York based real estate and default services law firm with 300+ employees across six states. The firm prides itself not solely on its superior legal product, but also on its innovative approach to business and problem solving. We offer a fresh, fast-paced energy, with a startup vibe.
The Position
Friedman Vartolo LLP is seeking an experienced Legal Billing Coordinator to join its accounting department. The Billing Coordinator ensures the Firm tracks and collects billable fees and costs consistently and correctly. This position supports the day-to-day operations of the firm by ensuring the Firm charges its clients appropriately and collects payments in a timely manner. In this role, you will be requesting and receiving fee approvals from clients, invoicing, reviewing case management system activity, and handling general billing inquires.
This position requires accurate and reliable managing of financial records and processing business transactions. Strong attention to detail and organizational skills are essential. A strong degree of computer knowledge is required.
Responsibilities
Request and receive approval from clients to bill excess fees
Create invoices for work performed by attorneys and paralegals in accordance with established Firm guidelines and client directives
Thoroughly review case management system to ensure accurate billing of work completed
Prepare invoices for submission to clients by reviewing and attaching necessary supporting documents such as third party receipts, bills, court filings, fee approvals
Communicate with attorneys and paralegals to ensure timely and accurate billing
Assist in resolving billing inquiries and issues
Maintain detailed, accurate and up to date billing records
Review and prioritize unbilled fees and costs based on case activity and client deadlines
Work independently on assigned workload but also be able to collaborate with team members
Assist managers with other billing, A/R and A/P tasks as needed
Requirements
2+ years of default services legal billing experience
Comfortable working with numbers
Proficient with Microsoft Excel and other Office applications
Superior organizational, resourcefulness, multi-tasking and time management skills
Excellent written and verbal communication skills
Ability to determine areas of weakness and find creative solutions to improve efficiency
Experience in legal billing or foreclosure default processing a plus
Compensation/Benefits
We offer a compensation package that will be commensurate with experience and a competitive benefits package including medical, dental, vision, flex spending, 401k and gym/fitness membership reimbursement.
ADA Compliance
Consistent with the Americans with Disabilities Act (ADA), it is the policy of Friedman Vartolo to provide reasonable accommodations when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Friedman Vartolo. If you require a reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact Recruitment at ******************************* to request an accommodations.
Location
Philadelphia, PA office.
E-Billing Coordinator (Law Firm Experience)
Account representative job in Philadelphia, PA
SourcePro Search is conducting a search for a motivated E-Billing Coordinator with over 5 years of experience in a law firm setting for a leading law firm located in Philadelphia. Preferred qualifications include proficiency in Elite Enterprise, Aderant, eBilling Hub, and experience with eBilling vendor applications.
Responsible for overseeing and optimizing billing and electronic billing operations for both domestic and international clients and vendors. The ideal candidate will demonstrate robust analytical skills and exceptional customer service abilities.
What You'll Do:
Responsible for the administration of all electronic billing clients and vendors, including documentation, training, analysis, reporting, and security.
Partner with Billing Team and entire Finance Department to analyze, identify, recommend, and implement enhancements, management reports, and troubleshooting electronic billing issues.
Maintain profile for each electronic billing vendor being utilized, including policies and contact information. Communicate all e-billing guidelines and updates to key members of the Finance Team.
Meet with billing attorney(s) or secretaries to discuss electronic billing processes when requested.
Offer constructive solutions to reduce or eliminate electronic billing inefficiencies.
Work within the Ebilling Hub and help troubleshoot/resolve electronic billing problems.
Update and manage client websites.
Work with Billing Assistants, as needed, to ensure compliance with all Electronic Billing Guidelines.
Work with Collections Team to ensure proactive follow-up on aged invoices submitted electronically. Address all rejected invoices within two business days.
Other projects and duties as assigned by the Sr. Manager-Billing & Collections or Director of Finance.
Performs any and all other duties as necessary and as assigned by your supervisor for efficient functioning of the Department, Office and Firm.
What You'll Bring:
Associate Degree preferred.
5-plus years in similar position.
Law Firm, corporate legal, or related billing department experience preferred.
Elite Enterprise, Aderant, eBilling Hub, and eBilling vendor application experience preferred.
Superior customer service skills.
Detail oriented and excellent analytical skills.
Ability to multi-task and meet deadlines in a fast-paced business environment.
Computer skills: strong Excel, Word, Outlook, Elite Enterprise & eBilling vendor applications.
Ability to interact with legal and administrative personnel in domestic and foreign offices.
Strong written and verbal communication skills.
****************************
Collections Specialist
Account representative job in Newark, DE
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
Collabera listed in GS 100 - recognized for excellence and maturity
Collabera named among the Top 500 Diversity Owned Businesses
Collabera listed in GS 100 & ranked among top 10 service providers
Collabera was ranked:
32 in the Top 100 Large Businesses in the U.S
18 in Top 500 Diversity Owned Businesses in the U.S
3 in the Top 100 Diversity Owned Businesses in New Jersey
3 in the Top 100 Privately-held Businesses in New Jersey
66th on FinTech 100
35th among top private companies in New Jersey
***********************************************
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Collections Representatives
The Collector works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes. This role can work in any stage of delinquency and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or auto-dialer. This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts. Understands and educates customers on account terms and alternate payment programs and methods. Navigates a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections.
Qualifications
Required Skills:
1. Excellent communication skills
2. Customer Service focus
3. Ability to understand and discuss personal and financial difficulties
4. Ability to recommend and negotiate payment arrangements
5. Demonstrated ability to work in a fast paced environment
6. Strong computer skills
Desired Skills:
1. Previous collections experience
2. Previous customer service experience
3. Strong negotiation skills
Additional Information
Czaria Abaloyan
************
Billing Coordinator
Account representative job in Philadelphia, PA
Cozen O'Connor is seeking a Billing Coordinator to work within the firm's Finance department. The candidate will be amenable to working with flexible billing assignments and tasks supporting the billing and eBilling processes. Please note this is a hybrid work opportunity based in Philadelphia, 3 days in the office, 2 days remote. This position will report directly to the Manager Finance Insurance Operations.
• Ability to handle a fluctuating workload based on current demand as assigned
• Proficient at prioritizing requests to meet deadlines
• Must be proficient in MS Word and MS Excel
• Legal Billing and Aderant Expert experience preferred
• Bill Blast experience a plus
• Widespread knowledge of the distinct types of legal billing a plus
• Strong oral and written communication skills and accuracy required
• Demonstrated ability to work independently
• Must be proactive, work well under pressure, and excel in a fast-paced environment
• Must be self-motivated, detail-oriented, highly organized, and reliable
• Have the ability to multi-task and work well in a team environment
• Professional and courteous communication with clients, attorneys, paralegals, and staff required
• High School diploma (or G.E.D.) required, bachelor's degree is preferred
• Law firm experience preferred but not required
• Generate and distribute pre-bills as requested
• Process Subrogation cost and on demand invoices
• Process cost adjustments and occasional time and narrative edits
• Redact back up when required
• Process final invoices
• Review various websites for matter setups and budgeting information
• Submit invoices for various websites using Bill Blast
• Email invoices using Bill Blast
• Ensure successful transmission of E-Bills and follow up when necessary
• Manage daily billing assignments by maintaining current information on attorney preferences, proforma status, and billing cycles
• Daily matter and bill group maintenance, performed in Aderant Expert
• Please note that this job description is not exhaustive and additional duties may be assigned as needed
Auto-ApplyAccount Services Representative I
Account representative job in Philadelphia, PA
American Heritage Credit Union, a $5+ billion credit union, has an immediate opening for an Account Services Representative. This position handles many different aspects of member accounts; answers member questions, and maintains member account records.
RESPONSIBILITIES:
* Conduct quality control audits for all new membership applications and\/or updates for errors and notify applicable parties accordingly of items that require correction.
* Assist with cross-training Account Services staff and branch staff during departmental training.
* Process all Business Development membership application requests.
* Process all Fulfillment requests received through fax or email.
* Virtually assist members\/co-workers with questions regarding all products and services within the credit union including, but not limited to: CD's, New Accounts, Account Modifications, Declaration of Loss, and Money Order stop payments.
* Perform follow up correspondence to obtain missing application information via phone, mail, or email to applicants that applied for membership either through the mail or on‑line.
* Prepare and mail Welcome Packets when member doesn't receive the packet in the mail.
* Complete SSA and Medicaid account verifications by the required due date and in accordance with department procedures.
* Review and enter account owners CIP (Customer Identification Program) data into Verafin.
* Prepare, scan, and process negotiable items received through Image Center.
* Answer phone calls, emails and HelpDesk tickets from employees and\/or members.
REQUIREMENTS:
* At least one to two years of experience in a credit union or other financial institution.
* Intermediate mathematical skills required (calculations involving decimals, percentages, fractions, etc.).
* Must be available to work rotating evening and Saturday hours.
Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.
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Billing Specialist- King of Prussia, PA
Account representative job in King of Prussia, PA
About Us
Are you passionate about creating sustainable and innovative infrastructure solutions? Do you want to be part of a dynamic team that's shaping the future of our communities? At InfraSource, we're looking for forward-thinking problem solvers ready to make a real impact. Join us to collaborate with industry leaders, leverage cutting-edge technology, and drive projects that matter. Let's build a brighter, more connected world together.
About this Role
This position plays a critical role in the Finance & Accounting Department, ensuring the integrity of accounts receivable and the timely, accurate invoicing of customers. The Specialist acts as the lead for job setup and is responsible for managing the billing cycle, supporting financial reporting, and maintaining compliance with internal controls.
What You'll Do
Billing & Invoicing Lead: Generate accurate customer invoices in compliance with contractual agreements and internal SOX controls.
Job Setup Ownership: Act as the lead administrator for job creation, including the coding and setup of new job numbers within the accounting software (Spectrum).
Revenue Management: Review, post, and properly document work-in-progress revenue journal entries to the general ledger.
System Maintenance: Update and maintain pricing tables within the accounting software used for unit-based billing.
Reconciliation & Analysis: Produce and manage complex Excel spreadsheets to reconcile billing and payment discrepancies.
Accounts Receivable Integrity: Ensure accurate tracking and reporting of unbilled revenue, supported by required field documentation.
Discrepancy Resolution: Collaborate with field personnel and customers to efficiently resolve any billing issues or payment discrepancies.
Documentation & Compliance: Maintain revenue reporting and invoicing with proper supporting documents.
What You'll Bring
What is Required? (The Essentials)
Education/Experience: Associate degree with 2+ years of related experience OR a bachelor's degree in accounting.
Accounting Knowledge: Solid understanding of accounting principles and proven ability to research and analyze financial data.
Advanced Excel Skills: Proficiency in Microsoft Excel, including the ability to utilize pivot tables and complex formulas like VLOOKUP.
Core Competencies: Highly organized, detail-oriented, and proficient in reconciliation skills. Must be able to prioritize duties and work effectively both independently and as part of a team.
Communication: Excellent verbal and written communication and interpersonal skills.
Preferred Qualifications (A Plus)
Experience within the Construction Industry.
Direct experience with Spectrum or another large-scale enterprise accounting software.
What You'll Get
Growth: Defined career path for future professional advancement.
Training: Paid on-the-job technical and professional development.
Compensation: Competitive wages and industry-leading benefits, including a Retirement Plan.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.
We are an Equal Opportunity Employer, including disability and protected veteran status.
We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company's Human Resources department.
Auto-ApplyCollection Specialist
Account representative job in Exton, PA
Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at ************************* Its a simple route driver job and company will be providing the car.
Job description:
M-F 8:30am -5:00pm
Business Casual dress code
This position will report to the Collections Manager and will coordinate and support the execution of the Accounts Receivable Collection process for the United States Animal Health customer portfolio.
Key Responsibilities: Support supervisor on day-to-day activities and deliverables of the US Collections Portfolio
Responsible for Collections for the United States which include:
• Daily engagement with Key Account Customers
• Manage and execute Dunning Process
• Follow up on disputes, deductions, late payments, issues which delay payment of invoice etc.
• Liaise with Customer Service group to enhance Customer experience by resolving timely
open queries
• Coordinate and support the preparation of periodic and ad-hoc reports for areas related to the assigned B2B Customer Collection portfolio as requested by management
• Proactively identify issues and risks within the applicable areas and support their timely
resolution by escalating issues to the Collections Lead as required
• Liaise with the Credit Risk team daily on customer issues relating to order holds, delinquency financial concerns
• Assist Collections Lead and Global Director to identify and implement process improvement initiatives and best practices
• Leverage related systems and follow procedures to ensure robust compliance environment with SOX, internal controls, accounting policies and procedures.
Experience:
•2-5 years of experience working in Accounts Receivable B2B Collections experience
•Basic computer skills (e.g. Microsoft Word, Excel and Access)
•ERP systems (Oracle, SAP, Polaris) preferred
•Previous experience working in large multinational firm or Animal Health/Pharmaceutical
industry or Medical Device (preferred, not required)
Key Attributes of this role:
•Capable of working independently and applying analytical skills in the collection processes
•Experience in handling high volume account portfolios and balancing multiple priorities
•Ability to work in culturally diverse teams
•Customer focused with excellent interpersonal and communication skills
Education: Undergraduate degree in Finance /Accounting preferred
Qualifications
Experience:
•2-5 years of experience working in Accounts Receivable B2B Collections experience
•Basic computer skills (e.g. Microsoft Word, Excel and Access)
•ERP systems (Oracle, SAP, Polaris) preferred
•Previous experience working in large multinational firm or Animal Health/Pharmaceutical
industry or Medical Device (preferred, not required)
Education: Undergraduate degree in Finance /Accounting preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
: Collections Specialist/Accounts Receivable
Account representative job in Philadelphia, PA
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides te chnical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Collections Specialist/Accounts Receivable
Location: Philadelphia PA
Duration: 12 months
Key Accountabilities/Responsibilities:
• Collection and accounts receivable management for AR trade customers
• Ensure the complete and timely collection of accounts receivable
• Analyze aged trial balance of accounts receivable
• Communicate with customers and negotiate repayment terms
• Respond to customer inquiries on a timely basis
• Reconciliation of accounts receivable
• Prepare special reports as required
• Prepare and recommend credit files
• Monthly reporting and journal entries
• JD Edwards and other system support for the Credit Department
• Credit department processes support and improvement
Knowledge/Skills Required
• Outstanding customer service
• Outstanding communication and negotiation skills
• Excellent analytical skills
• Team Player
• Ability manage time effectively and efficiently
• Ability to handle multiple assignments and high stress situations with professionalism
• Credit and accounts receivable experience preferred
• Excellent knowledge of Microsoft Windows, Word, Excel and JD Edwards
• College degree or equivalent experience is required and University degree is an asset
• Accounting knowledge (university course or equivalent)
Qualifications
Collections EXP require
Additional Information
Thanks
Shubham
If you are interested, Please call me at ************ or email me shubham DOTsATartechinfoDOTcom
Customer Service Representative
Account representative job in Wilmington, DE
Qualifications:
Phone background preferred
Proficient on the computer
Good typing skills
Friendly customer service.
100% incoming calls, 1000 calls/day across the department
Electronic Billing Coordinator
Account representative job in Philadelphia, PA
SourcePro Search has a fantastic opportunity for a Electronic Billing Coordinator with a top ranked large law firm in the Philadelphia office. The incumbent will be responsible for the administration of all electronic billing clients and vendors, including documentation, training, analysis, reporting, and security.
The ideal candidate has an Associate's Degree (Bachelor's preferred) and 5+ years of Legal Billing experience (large firm preferred).
Extensive experience with Elite Enterprise, Aderant, eBilling Hub, and eBilling vendor application is required.
Must have electronic billing experience.
This role offers a highly competitive salary and excellent benefits package. ****************************
Collections Specialist
Account representative job in Philadelphia, PA
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
• Analyze/monitor client A/R account balances for past due
• Make client contacts as per collections strategy (e.g. comfort calls, e-mails, follow-ups)
• Utilize collections tools and workflow to manage contacts
• Escalate collection issues to field finance managers and business as needed
• Successfully handle most non-routine issues, and escalate to management issues that cannot be resolved
• Ensure all work is performed in accordance with targets
• Plan and organize work so that Service Level Agreement objectives are realized
• Contribute ideas and actions towards the continuous improvement of processes within area of influence
• Understand and apply Towers Watson's Billing processes, policies, procedures and internal control standards
People
Qualifications
Qualifications:
• 2+ years' experience in business -to- business collections
• Fluency in French and English languages
• Oracle (or other ERP platform) Accounts Receivable; Oracle Advanced Collections (or other Collections tool)
• Experience in a shared services/internal service delivery role desirable
• Professional Services (e.g. consulting, auditing, project-based) industry experience
• Skilled in customer service interactions
• Understanding of accounting processes
• Being adaptable to learn new processes, concepts, and skills
• Good data entry skills
• Ability to pay attention to detail
• Ability to resolve exceptions and disputes
• Ability to work well under pressure and meet deadlines
Additional Information
To know more about the position, please contact:
Sagar Rathore
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Easy ApplyAccount Services Representative I
Account representative job in Philadelphia, PA
Job Description
American Heritage Credit Union, a $5+ billion credit union, has an immediate opening for an Account Services Representative. This position handles many different aspects of member accounts; answers member questions, and maintains member account records.
RESPONSIBILITIES:
Conduct quality control audits for all new membership applications and/or updates for errors and notify applicable parties accordingly of items that require correction.
Assist with cross-training Account Services staff and branch staff during departmental training.
Process all Business Development membership application requests.
Process all Fulfillment requests received through fax or email.
Virtually assist members/co-workers with questions regarding all products and services within the credit union including, but not limited to: CD's, New Accounts, Account Modifications, Declaration of Loss, and Money Order stop payments.
Perform follow up correspondence to obtain missing application information via phone, mail, or email to applicants that applied for membership either through the mail or on‑line.
Prepare and mail Welcome Packets when member doesn't receive the packet in the mail.
Complete SSA and Medicaid account verifications by the required due date and in accordance with department procedures.
Review and enter account owners CIP (Customer Identification Program) data into Verafin.
Prepare, scan, and process negotiable items received through Image Center.
Answer phone calls, emails and HelpDesk tickets from employees and/or members.
REQUIREMENTS:
At least one to two years of experience in a credit union or other financial institution.
Intermediate mathematical skills required (calculations involving decimals, percentages, fractions, etc.).
Must be available to work rotating evening and Saturday hours.
Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.
Collections Specialist
Account representative job in Exton, PA
Job Details: This position will report to the Collections Manager and will coordinate and support the execution of the Accounts Receivable Collection process for the United States Animal Health customer portfolio. Qualifications (Training, Education & Prior Experience): Education
Undergraduate degree in Finance /Accounting preferred
Experience:
2-5 years experience working in Accounts Receivable Collections experience
Basic computer skills (e.g. Microsoft Word, Excel and Access) and hands on experience with ERP systems (Oracle, SAP, Polaris)
Previous experience working in large multinational firm or Animal Health/Pharmaceutical industry (preferred, not required)
Key attributes of this role include:
Knowledge, insight, and experience in financial accounting
Capable of working independently and applying analytical skills in the collection processes
Experience in handling high volume account portfolios and balancing multiple priorities
Ability to work in culturally diverse teams
Customer focused with strong interpersonal and communication skills
Ability to leverage and build on ERP skills to ensure operational excellence and service
quality.
Key Responsibilities:
Support supervisor on day-to-day activities and deliverables of the US Collections Portfolio
Responsible for Collections for the United States which include:
• Daily engagement with key Account Customers
• Manage and execute Dunning Process
• Follow up on disputes, deductions, late payments, issues which delay payment of invoice etc.
• Liaise with Customer Service group to enhance Customer experience by resolving timely open queries
• Coordinate and support the preparation of periodic and ad-hoc reports for areas related to the assigned Customer Collection portfolio as requested by management
• Proactively identify issues and risks within the applicable areas and support their timely resolution by escalating issues to the Collections Lead as required
• Liaise with the Credit Risk team daily on customer issues relating to order holds, delinquency financial concerns
• Assist Collections Lead and Global Director to identify and implement process improvement initiatives and best practices
• Leverage related systems and follow procedures to ensure robust compliance environment with SOX, internal controls, accounting policies and procedures.
Other Skills:
Strong written and oral communication skills
Proficiency in English and applicable local language(s)
Qualifications
Qualifications (Training, Education & Prior Experience): Education
Undergraduate degree in Finance /Accounting preferred
Experience:
2-5 years experience working in Accounts Receivable Collections experience
Basic computer skills (e.g. Microsoft Word, Excel and Access) and hands on experience with ERP systems (Oracle, SAP, Polaris)
Previous experience working in large multinational firm or Animal Health/Pharmaceutical industry (preferred, not required)